"Exceedingcustomerexpectations""ProvidingDirections""Offering aDiscountfor RegularCustomers""Respondingto acustomercomplaint""DemonstratingProductFeatures""Empathizingwith aCustomer'sFrustration""FoundlostDog/cat forsomeone""Resolvinga technicalissue""ProvidingRefund orExchangeOptions""Handlinga difficultcustomer""Managecustomerexpectation""Empathy incustomerinteractions""ExplainingServiceTerms andConditions""AccommodatingSpecialRequests""ExplainingWarrantyCoverage""Activelistening""Providingpersonalizedrecommendations""Offering aLoyaltyProgramEnrollment""Creating amemorablecustomerexperience""Upsellingor cross-selling""Respondingto aNegativeOnlineReview""Deliveringexcellentserviceduring peakhours""CelebratingCustomerBirthdays orAnniversaries""OfferingAlternativeProductOptions""Exceedingcustomerexpectations""ProvidingDirections""Offering aDiscountfor RegularCustomers""Respondingto acustomercomplaint""DemonstratingProductFeatures""Empathizingwith aCustomer'sFrustration""FoundlostDog/cat forsomeone""Resolvinga technicalissue""ProvidingRefund orExchangeOptions""Handlinga difficultcustomer""Managecustomerexpectation""Empathy incustomerinteractions""ExplainingServiceTerms andConditions""AccommodatingSpecialRequests""ExplainingWarrantyCoverage""Activelistening""Providingpersonalizedrecommendations""Offering aLoyaltyProgramEnrollment""Creating amemorablecustomerexperience""Upsellingor cross-selling""Respondingto aNegativeOnlineReview""Deliveringexcellentserviceduring peakhours""CelebratingCustomerBirthdays orAnniversaries""OfferingAlternativeProductOptions"

CX Bingo : Customer Experience Challege - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "Exceeding customer expectations"
  2. "Providing Directions"
  3. "Offering a Discount for Regular Customers"
  4. "Responding to a customer complaint"
  5. "Demonstrating Product Features"
  6. "Empathizing with a Customer's Frustration"
  7. "Found lost Dog/cat for someone"
  8. "Resolving a technical issue"
  9. "Providing Refund or Exchange Options"
  10. "Handling a difficult customer"
  11. "Manage customer expectation"
  12. "Empathy in customer interactions"
  13. "Explaining Service Terms and Conditions"
  14. "Accommodating Special Requests"
  15. "Explaining Warranty Coverage"
  16. "Active listening"
  17. "Providing personalized recommendations"
  18. "Offering a Loyalty Program Enrollment"
  19. "Creating a memorable customer experience"
  20. "Upselling or cross-selling"
  21. "Responding to a Negative Online Review"
  22. "Delivering excellent service during peak hours"
  23. "Celebrating Customer Birthdays or Anniversaries"
  24. "Offering Alternative Product Options"