"AccommodatingSpecialRequests""CelebratingCustomerBirthdays orAnniversaries""ExplainingServiceTerms andConditions""Upsellingor cross-selling""ExplainingWarrantyCoverage""Empathy incustomerinteractions""Exceedingcustomerexpectations""Managecustomerexpectation""OfferingAlternativeProductOptions""Respondingto acustomercomplaint""ProvidingDirections""Activelistening""Deliveringexcellentserviceduring peakhours""Empathizingwith aCustomer'sFrustration""ProvidingRefund orExchangeOptions""Respondingto aNegativeOnlineReview""Resolvinga technicalissue""Offering aLoyaltyProgramEnrollment""FoundlostDog/cat forsomeone""Offering aDiscountfor RegularCustomers""DemonstratingProductFeatures""Creating amemorablecustomerexperience""Providingpersonalizedrecommendations""Handlinga difficultcustomer""AccommodatingSpecialRequests""CelebratingCustomerBirthdays orAnniversaries""ExplainingServiceTerms andConditions""Upsellingor cross-selling""ExplainingWarrantyCoverage""Empathy incustomerinteractions""Exceedingcustomerexpectations""Managecustomerexpectation""OfferingAlternativeProductOptions""Respondingto acustomercomplaint""ProvidingDirections""Activelistening""Deliveringexcellentserviceduring peakhours""Empathizingwith aCustomer'sFrustration""ProvidingRefund orExchangeOptions""Respondingto aNegativeOnlineReview""Resolvinga technicalissue""Offering aLoyaltyProgramEnrollment""FoundlostDog/cat forsomeone""Offering aDiscountfor RegularCustomers""DemonstratingProductFeatures""Creating amemorablecustomerexperience""Providingpersonalizedrecommendations""Handlinga difficultcustomer"

CX Bingo : Customer Experience Challege - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Accommodating Special Requests"
  2. "Celebrating Customer Birthdays or Anniversaries"
  3. "Explaining Service Terms and Conditions"
  4. "Upselling or cross-selling"
  5. "Explaining Warranty Coverage"
  6. "Empathy in customer interactions"
  7. "Exceeding customer expectations"
  8. "Manage customer expectation"
  9. "Offering Alternative Product Options"
  10. "Responding to a customer complaint"
  11. "Providing Directions"
  12. "Active listening"
  13. "Delivering excellent service during peak hours"
  14. "Empathizing with a Customer's Frustration"
  15. "Providing Refund or Exchange Options"
  16. "Responding to a Negative Online Review"
  17. "Resolving a technical issue"
  18. "Offering a Loyalty Program Enrollment"
  19. "Found lost Dog/cat for someone"
  20. "Offering a Discount for Regular Customers"
  21. "Demonstrating Product Features"
  22. "Creating a memorable customer experience"
  23. "Providing personalized recommendations"
  24. "Handling a difficult customer"