"Providingpersonalizedrecommendations""CelebratingCustomerBirthdays orAnniversaries""Creating amemorablecustomerexperience""AccommodatingSpecialRequests""Offering aLoyaltyProgramEnrollment""Empathy incustomerinteractions""FoundlostDog/cat forsomeone""Exceedingcustomerexpectations""Activelistening""Resolvinga technicalissue""DemonstratingProductFeatures""Handlinga difficultcustomer""Offering aDiscountfor RegularCustomers""Upsellingor cross-selling""Respondingto acustomercomplaint""ExplainingServiceTerms andConditions""Respondingto aNegativeOnlineReview""ProvidingRefund orExchangeOptions""Managecustomerexpectation""Deliveringexcellentserviceduring peakhours""ProvidingDirections""ExplainingWarrantyCoverage""Empathizingwith aCustomer'sFrustration""OfferingAlternativeProductOptions""Providingpersonalizedrecommendations""CelebratingCustomerBirthdays orAnniversaries""Creating amemorablecustomerexperience""AccommodatingSpecialRequests""Offering aLoyaltyProgramEnrollment""Empathy incustomerinteractions""FoundlostDog/cat forsomeone""Exceedingcustomerexpectations""Activelistening""Resolvinga technicalissue""DemonstratingProductFeatures""Handlinga difficultcustomer""Offering aDiscountfor RegularCustomers""Upsellingor cross-selling""Respondingto acustomercomplaint""ExplainingServiceTerms andConditions""Respondingto aNegativeOnlineReview""ProvidingRefund orExchangeOptions""Managecustomerexpectation""Deliveringexcellentserviceduring peakhours""ProvidingDirections""ExplainingWarrantyCoverage""Empathizingwith aCustomer'sFrustration""OfferingAlternativeProductOptions"

CX Bingo : Customer Experience Challege - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "Providing personalized recommendations"
  2. "Celebrating Customer Birthdays or Anniversaries"
  3. "Creating a memorable customer experience"
  4. "Accommodating Special Requests"
  5. "Offering a Loyalty Program Enrollment"
  6. "Empathy in customer interactions"
  7. "Found lost Dog/cat for someone"
  8. "Exceeding customer expectations"
  9. "Active listening"
  10. "Resolving a technical issue"
  11. "Demonstrating Product Features"
  12. "Handling a difficult customer"
  13. "Offering a Discount for Regular Customers"
  14. "Upselling or cross-selling"
  15. "Responding to a customer complaint"
  16. "Explaining Service Terms and Conditions"
  17. "Responding to a Negative Online Review"
  18. "Providing Refund or Exchange Options"
  19. "Manage customer expectation"
  20. "Delivering excellent service during peak hours"
  21. "Providing Directions"
  22. "Explaining Warranty Coverage"
  23. "Empathizing with a Customer's Frustration"
  24. "Offering Alternative Product Options"