"ProvidingRefund orExchangeOptions""Resolvinga technicalissue""Activelistening""ExplainingWarrantyCoverage""Offering aLoyaltyProgramEnrollment""Respondingto acustomercomplaint""Deliveringexcellentserviceduring peakhours""Respondingto aNegativeOnlineReview""Exceedingcustomerexpectations""Empathizingwith aCustomer'sFrustration""DemonstratingProductFeatures""Handlinga difficultcustomer""AccommodatingSpecialRequests""Providingpersonalizedrecommendations""FoundlostDog/cat forsomeone""Managecustomerexpectation""OfferingAlternativeProductOptions""Creating amemorablecustomerexperience""Offering aDiscountfor RegularCustomers""ExplainingServiceTerms andConditions""CelebratingCustomerBirthdays orAnniversaries""Empathy incustomerinteractions""ProvidingDirections""Upsellingor cross-selling""ProvidingRefund orExchangeOptions""Resolvinga technicalissue""Activelistening""ExplainingWarrantyCoverage""Offering aLoyaltyProgramEnrollment""Respondingto acustomercomplaint""Deliveringexcellentserviceduring peakhours""Respondingto aNegativeOnlineReview""Exceedingcustomerexpectations""Empathizingwith aCustomer'sFrustration""DemonstratingProductFeatures""Handlinga difficultcustomer""AccommodatingSpecialRequests""Providingpersonalizedrecommendations""FoundlostDog/cat forsomeone""Managecustomerexpectation""OfferingAlternativeProductOptions""Creating amemorablecustomerexperience""Offering aDiscountfor RegularCustomers""ExplainingServiceTerms andConditions""CelebratingCustomerBirthdays orAnniversaries""Empathy incustomerinteractions""ProvidingDirections""Upsellingor cross-selling"

CX Bingo : Customer Experience Challege - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "Providing Refund or Exchange Options"
  2. "Resolving a technical issue"
  3. "Active listening"
  4. "Explaining Warranty Coverage"
  5. "Offering a Loyalty Program Enrollment"
  6. "Responding to a customer complaint"
  7. "Delivering excellent service during peak hours"
  8. "Responding to a Negative Online Review"
  9. "Exceeding customer expectations"
  10. "Empathizing with a Customer's Frustration"
  11. "Demonstrating Product Features"
  12. "Handling a difficult customer"
  13. "Accommodating Special Requests"
  14. "Providing personalized recommendations"
  15. "Found lost Dog/cat for someone"
  16. "Manage customer expectation"
  17. "Offering Alternative Product Options"
  18. "Creating a memorable customer experience"
  19. "Offering a Discount for Regular Customers"
  20. "Explaining Service Terms and Conditions"
  21. "Celebrating Customer Birthdays or Anniversaries"
  22. "Empathy in customer interactions"
  23. "Providing Directions"
  24. "Upselling or cross-selling"