This bingo card has a free space and 24 words: "Responding to a customer complaint", "Exceeding customer expectations", "Active listening", "Empathy in customer interactions", "Handling a difficult customer", "Upselling or cross-selling", "Providing personalized recommendations", "Resolving a technical issue", "Delivering excellent service during peak hours", "Creating a memorable customer experience", "Offering a Discount for Regular Customers", "Explaining Warranty Coverage", "Responding to a Negative Online Review", "Accommodating Special Requests", "Demonstrating Product Features", "Offering a Loyalty Program Enrollment", "Providing Refund or Exchange Options", "Celebrating Customer Birthdays or Anniversaries", "Explaining Service Terms and Conditions", "Offering Alternative Product Options", "Manage customer expectation", "Empathizing with a Customer's Frustration", "Providing Directions" and "Found lost Dog/cat for someone".
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