Received apositivecustomerverbatim inCEMP/MedalliaGot aCOMPcallMade aninteractivepost in yourteam chatReceived a10/10 on atleast one QAmonitor thismonthCompletedthe monthwith a 100%usingOneHallwayTransferredat least 50%of paymentscalls to IVRMet Holdgoal of90sec orless in themonthSubmitteda SurpriseandDelightWas ableto de-escalate acallSubmitted aProcessMattersIntake FormShared alaugh withacustomerCompletedall CBTsby thedeadlineAssisted acolleague witha task oranswered aquestion theyhadPlayedan ACESgameUtilized24/7 chatat leastonceUtilized theUniversalIncidentTrackerLearnedsomethingnew abouta teammateFinished themonth with85%Adherenceor higherSentan E-CardKept yourWrap/workunder 30secin the monthUtilizedtheBeWellprogramMet AHTof 445 orless in themonthGot 2100%surveys viaMedalliaUseddevelopmenttimeReceived apositivecustomerverbatim inCEMP/MedalliaGot aCOMPcallMade aninteractivepost in yourteam chatReceived a10/10 on atleast one QAmonitor thismonthCompletedthe monthwith a 100%usingOneHallwayTransferredat least 50%of paymentscalls to IVRMet Holdgoal of90sec orless in themonthSubmitteda SurpriseandDelightWas ableto de-escalate acallSubmitted aProcessMattersIntake FormShared alaugh withacustomerCompletedall CBTsby thedeadlineAssisted acolleague witha task oranswered aquestion theyhadPlayedan ACESgameUtilized24/7 chatat leastonceUtilized theUniversalIncidentTrackerLearnedsomethingnew abouta teammateFinished themonth with85%Adherenceor higherSentan E-CardKept yourWrap/workunder 30secin the monthUtilizedtheBeWellprogramMet AHTof 445 orless in themonthGot 2100%surveys viaMedalliaUseddevelopmenttime

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Received a positive customer verbatim in CEMP/Medallia
  2. Got a COMP call
  3. Made an interactive post in your team chat
  4. Received a 10/10 on at least one QA monitor this month
  5. Completed the month with a 100% using OneHallway
  6. Transferred at least 50% of payments calls to IVR
  7. Met Hold goal of 90sec or less in the month
  8. Submitted a Surprise and Delight
  9. Was able to de-escalate a call
  10. Submitted a Process Matters Intake Form
  11. Shared a laugh with a customer
  12. Completed all CBTs by the deadline
  13. Assisted a colleague with a task or answered a question they had
  14. Played an ACES game
  15. Utilized 24/7 chat at least once
  16. Utilized the Universal Incident Tracker
  17. Learned something new about a teammate
  18. Finished the month with 85% Adherence or higher
  19. Sent an E-Card
  20. Kept your Wrap/work under 30sec in the month
  21. Utilized the BeWell program
  22. Met AHT of 445 or less in the month
  23. Got 2 100% surveys via Medallia
  24. Used development time