Got aCOMPcallUtilized24/7 chatat leastonceSentan E-CardUseddevelopmenttimeMade aninteractivepost in yourteam chatUtilized theUniversalIncidentTrackerCompletedall CBTsby thedeadlineKept yourWrap/workunder 30secin the monthCompletedthe monthwith a 100%usingOneHallwayUtilizedtheBeWellprogramShared alaugh withacustomerSubmitted aProcessMattersIntake FormReceived a10/10 on atleast one QAmonitor thismonthTransferredat least 50%of paymentscalls to IVRReceived apositivecustomerverbatim inCEMP/MedalliaMet Holdgoal of90sec orless in themonthSubmitteda SurpriseandDelightLearnedsomethingnew abouta teammateFinished themonth with85%Adherenceor higherGot 2100%surveys viaMedalliaAssisted acolleague witha task oranswered aquestion theyhadMet AHTof 445 orless in themonthWas ableto de-escalate acallPlayedan ACESgameGot aCOMPcallUtilized24/7 chatat leastonceSentan E-CardUseddevelopmenttimeMade aninteractivepost in yourteam chatUtilized theUniversalIncidentTrackerCompletedall CBTsby thedeadlineKept yourWrap/workunder 30secin the monthCompletedthe monthwith a 100%usingOneHallwayUtilizedtheBeWellprogramShared alaugh withacustomerSubmitted aProcessMattersIntake FormReceived a10/10 on atleast one QAmonitor thismonthTransferredat least 50%of paymentscalls to IVRReceived apositivecustomerverbatim inCEMP/MedalliaMet Holdgoal of90sec orless in themonthSubmitteda SurpriseandDelightLearnedsomethingnew abouta teammateFinished themonth with85%Adherenceor higherGot 2100%surveys viaMedalliaAssisted acolleague witha task oranswered aquestion theyhadMet AHTof 445 orless in themonthWas ableto de-escalate acallPlayedan ACESgame

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a COMP call
  2. Utilized 24/7 chat at least once
  3. Sent an E-Card
  4. Used development time
  5. Made an interactive post in your team chat
  6. Utilized the Universal Incident Tracker
  7. Completed all CBTs by the deadline
  8. Kept your Wrap/work under 30sec in the month
  9. Completed the month with a 100% using OneHallway
  10. Utilized the BeWell program
  11. Shared a laugh with a customer
  12. Submitted a Process Matters Intake Form
  13. Received a 10/10 on at least one QA monitor this month
  14. Transferred at least 50% of payments calls to IVR
  15. Received a positive customer verbatim in CEMP/Medallia
  16. Met Hold goal of 90sec or less in the month
  17. Submitted a Surprise and Delight
  18. Learned something new about a teammate
  19. Finished the month with 85% Adherence or higher
  20. Got 2 100% surveys via Medallia
  21. Assisted a colleague with a task or answered a question they had
  22. Met AHT of 445 or less in the month
  23. Was able to de-escalate a call
  24. Played an ACES game