Learnedsomethingnew abouta teammateFinished themonth with85%Adherenceor higherWas ableto de-escalate acallCompletedall CBTsby thedeadlineUtilizedtheBeWellprogramSubmitted aProcessMattersIntake FormUtilized24/7 chatat leastonceCompletedthe monthwith a 100%usingOneHallwayTransferredat least 50%of paymentscalls to IVRKept yourWrap/workunder 30secin the monthGot 2100%surveys viaMedalliaMet Holdgoal of90sec orless in themonthShared alaugh withacustomerReceived apositivecustomerverbatim inCEMP/MedalliaMet AHTof 445 orless in themonthUtilized theUniversalIncidentTrackerReceived a10/10 on atleast one QAmonitor thismonthUseddevelopmenttimeMade aninteractivepost in yourteam chatSubmitteda SurpriseandDelightPlayedan ACESgameSentan E-CardAssisted acolleague witha task oranswered aquestion theyhadGot aCOMPcallLearnedsomethingnew abouta teammateFinished themonth with85%Adherenceor higherWas ableto de-escalate acallCompletedall CBTsby thedeadlineUtilizedtheBeWellprogramSubmitted aProcessMattersIntake FormUtilized24/7 chatat leastonceCompletedthe monthwith a 100%usingOneHallwayTransferredat least 50%of paymentscalls to IVRKept yourWrap/workunder 30secin the monthGot 2100%surveys viaMedalliaMet Holdgoal of90sec orless in themonthShared alaugh withacustomerReceived apositivecustomerverbatim inCEMP/MedalliaMet AHTof 445 orless in themonthUtilized theUniversalIncidentTrackerReceived a10/10 on atleast one QAmonitor thismonthUseddevelopmenttimeMade aninteractivepost in yourteam chatSubmitteda SurpriseandDelightPlayedan ACESgameSentan E-CardAssisted acolleague witha task oranswered aquestion theyhadGot aCOMPcall

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learned something new about a teammate
  2. Finished the month with 85% Adherence or higher
  3. Was able to de-escalate a call
  4. Completed all CBTs by the deadline
  5. Utilized the BeWell program
  6. Submitted a Process Matters Intake Form
  7. Utilized 24/7 chat at least once
  8. Completed the month with a 100% using OneHallway
  9. Transferred at least 50% of payments calls to IVR
  10. Kept your Wrap/work under 30sec in the month
  11. Got 2 100% surveys via Medallia
  12. Met Hold goal of 90sec or less in the month
  13. Shared a laugh with a customer
  14. Received a positive customer verbatim in CEMP/Medallia
  15. Met AHT of 445 or less in the month
  16. Utilized the Universal Incident Tracker
  17. Received a 10/10 on at least one QA monitor this month
  18. Used development time
  19. Made an interactive post in your team chat
  20. Submitted a Surprise and Delight
  21. Played an ACES game
  22. Sent an E-Card
  23. Assisted a colleague with a task or answered a question they had
  24. Got a COMP call