(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assisted a colleague with a task or answered a question they had
Got a COMP call
Sent an E-Card
Met Hold goal of 90sec or less in the month
Was able to de-escalate a call
Shared a laugh with a customer
Utilized the BeWell program
Completed all CBTs by the deadline
Learned something new about a teammate
Got 2 100% surveys via Medallia
Utilized 24/7 chat at least once
Received a 10/10 on at least one QA monitor this month
Submitted a Process Matters Intake Form
Used development time
Submitted a Surprise and Delight
Completed the month with a 100% using OneHallway
Made an interactive post in your team chat
Met AHT of 445 or less in the month
Played an ACES game
Kept your Wrap/work under 30sec in the month
Finished the month with 85% Adherence or higher
Received a positive customer verbatim in CEMP/Medallia
