ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used development time
2. Kept your Wrap/work under 30sec in the month
3. Was able to de-escalate a call
4. Received a 10/10 on at least one QA monitor this month
5. Completed all CBTs by the deadline
6. Assisted a colleague with a task or answered a question they had
7. Submitted a Surprise and Delight
8. Utilized 24/7 chat at least once
9. Played an ACES game
10. Shared a laugh with a customer
11. Learned something new about a teammate
12. Utilized the Universal Incident Tracker
13. Received a positive customer verbatim in CEMP/Medallia
14. Made an interactive post in your team chat
15. Got 2 100% surveys via Medallia
16. Finished the month with 85% Adherence or higher
17. Utilized the BeWell program
18. Sent an E-Card
19. Transferred at least 50% of payments calls to IVR
20. Completed the month with a 100% using OneHallway
21. Met AHT of 445 or less in the month
22. Met Hold goal of 90sec or less in the month
23. Submitted a Process Matters Intake Form
24. Got a COMP call