Submitted aProcessMattersIntake FormTransferredat least 50%of paymentscalls to IVRUseddevelopmenttimeWas ableto de-escalate acallKept yourWrap/workunder 30secin the monthMet AHTof 445 orless in themonthReceived a10/10 on atleast one QAmonitor thismonthCompletedthe monthwith a 100%usingOneHallwaySentan E-CardMet Holdgoal of90sec orless in themonthMade aninteractivepost in yourteam chatFinished themonth with85%Adherenceor higherPlayedan ACESgameAssisted acolleague witha task oranswered aquestion theyhadUtilized theUniversalIncidentTrackerLearnedsomethingnew abouta teammateGot aCOMPcallGot 2100%surveys viaMedalliaSubmitteda SurpriseandDelightReceived apositivecustomerverbatim inCEMP/MedalliaUtilized24/7 chatat leastonceShared alaugh withacustomerCompletedall CBTsby thedeadlineUtilizedtheBeWellprogramSubmitted aProcessMattersIntake FormTransferredat least 50%of paymentscalls to IVRUseddevelopmenttimeWas ableto de-escalate acallKept yourWrap/workunder 30secin the monthMet AHTof 445 orless in themonthReceived a10/10 on atleast one QAmonitor thismonthCompletedthe monthwith a 100%usingOneHallwaySentan E-CardMet Holdgoal of90sec orless in themonthMade aninteractivepost in yourteam chatFinished themonth with85%Adherenceor higherPlayedan ACESgameAssisted acolleague witha task oranswered aquestion theyhadUtilized theUniversalIncidentTrackerLearnedsomethingnew abouta teammateGot aCOMPcallGot 2100%surveys viaMedalliaSubmitteda SurpriseandDelightReceived apositivecustomerverbatim inCEMP/MedalliaUtilized24/7 chatat leastonceShared alaugh withacustomerCompletedall CBTsby thedeadlineUtilizedtheBeWellprogram

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted a Process Matters Intake Form
  2. Transferred at least 50% of payments calls to IVR
  3. Used development time
  4. Was able to de-escalate a call
  5. Kept your Wrap/work under 30sec in the month
  6. Met AHT of 445 or less in the month
  7. Received a 10/10 on at least one QA monitor this month
  8. Completed the month with a 100% using OneHallway
  9. Sent an E-Card
  10. Met Hold goal of 90sec or less in the month
  11. Made an interactive post in your team chat
  12. Finished the month with 85% Adherence or higher
  13. Played an ACES game
  14. Assisted a colleague with a task or answered a question they had
  15. Utilized the Universal Incident Tracker
  16. Learned something new about a teammate
  17. Got a COMP call
  18. Got 2 100% surveys via Medallia
  19. Submitted a Surprise and Delight
  20. Received a positive customer verbatim in CEMP/Medallia
  21. Utilized 24/7 chat at least once
  22. Shared a laugh with a customer
  23. Completed all CBTs by the deadline
  24. Utilized the BeWell program