Completedall CBTsby thedeadlineReceived a10/10 on atleast one QAmonitor thismonthAssisted acolleague witha task oranswered aquestion theyhadMet AHTof 445 orless in themonthMet Holdgoal of90sec orless in themonthMade aninteractivepost in yourteam chatLearnedsomethingnew abouta teammateReceived apositivecustomerverbatim inCEMP/MedalliaTransferredat least 50%of paymentscalls to IVRSubmitted aProcessMattersIntake FormKept yourWrap/workunder 30secin the monthSubmitteda SurpriseandDelightFinished themonth with85%Adherenceor higherShared alaugh withacustomerPlayedan ACESgameUseddevelopmenttimeWas ableto de-escalate acallGot aCOMPcallSentan E-CardCompletedthe monthwith a 100%usingOneHallwayUtilized theUniversalIncidentTrackerUtilizedtheBeWellprogramGot 2100%surveys viaMedalliaUtilized24/7 chatat leastonceCompletedall CBTsby thedeadlineReceived a10/10 on atleast one QAmonitor thismonthAssisted acolleague witha task oranswered aquestion theyhadMet AHTof 445 orless in themonthMet Holdgoal of90sec orless in themonthMade aninteractivepost in yourteam chatLearnedsomethingnew abouta teammateReceived apositivecustomerverbatim inCEMP/MedalliaTransferredat least 50%of paymentscalls to IVRSubmitted aProcessMattersIntake FormKept yourWrap/workunder 30secin the monthSubmitteda SurpriseandDelightFinished themonth with85%Adherenceor higherShared alaugh withacustomerPlayedan ACESgameUseddevelopmenttimeWas ableto de-escalate acallGot aCOMPcallSentan E-CardCompletedthe monthwith a 100%usingOneHallwayUtilized theUniversalIncidentTrackerUtilizedtheBeWellprogramGot 2100%surveys viaMedalliaUtilized24/7 chatat leastonce

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed all CBTs by the deadline
  2. Received a 10/10 on at least one QA monitor this month
  3. Assisted a colleague with a task or answered a question they had
  4. Met AHT of 445 or less in the month
  5. Met Hold goal of 90sec or less in the month
  6. Made an interactive post in your team chat
  7. Learned something new about a teammate
  8. Received a positive customer verbatim in CEMP/Medallia
  9. Transferred at least 50% of payments calls to IVR
  10. Submitted a Process Matters Intake Form
  11. Kept your Wrap/work under 30sec in the month
  12. Submitted a Surprise and Delight
  13. Finished the month with 85% Adherence or higher
  14. Shared a laugh with a customer
  15. Played an ACES game
  16. Used development time
  17. Was able to de-escalate a call
  18. Got a COMP call
  19. Sent an E-Card
  20. Completed the month with a 100% using OneHallway
  21. Utilized the Universal Incident Tracker
  22. Utilized the BeWell program
  23. Got 2 100% surveys via Medallia
  24. Utilized 24/7 chat at least once