Learnedsomethingnew abouta teammatePlayedan ACESgameUseddevelopmenttimeKept yourWrap/workunder 30secin the monthSentan E-CardShared alaugh withacustomerUtilizedtheBeWellprogramGot aCOMPcallCompletedall CBTsby thedeadlineMade aninteractivepost in yourteam chatMet Holdgoal of90sec orless in themonthWas ableto de-escalate acallReceived a10/10 on atleast one QAmonitor thismonthFinished themonth with85%Adherenceor higherUtilized24/7 chatat leastonceSubmitteda SurpriseandDelightAssisted acolleague witha task oranswered aquestion theyhadMet AHTof 445 orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaGot 2100%surveys viaMedalliaCompletedthe monthwith a 100%usingOneHallwaySubmitted aProcessMattersIntake FormUtilized theUniversalIncidentTrackerTransferredat least 50%of paymentscalls to IVRLearnedsomethingnew abouta teammatePlayedan ACESgameUseddevelopmenttimeKept yourWrap/workunder 30secin the monthSentan E-CardShared alaugh withacustomerUtilizedtheBeWellprogramGot aCOMPcallCompletedall CBTsby thedeadlineMade aninteractivepost in yourteam chatMet Holdgoal of90sec orless in themonthWas ableto de-escalate acallReceived a10/10 on atleast one QAmonitor thismonthFinished themonth with85%Adherenceor higherUtilized24/7 chatat leastonceSubmitteda SurpriseandDelightAssisted acolleague witha task oranswered aquestion theyhadMet AHTof 445 orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaGot 2100%surveys viaMedalliaCompletedthe monthwith a 100%usingOneHallwaySubmitted aProcessMattersIntake FormUtilized theUniversalIncidentTrackerTransferredat least 50%of paymentscalls to IVR

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learned something new about a teammate
  2. Played an ACES game
  3. Used development time
  4. Kept your Wrap/work under 30sec in the month
  5. Sent an E-Card
  6. Shared a laugh with a customer
  7. Utilized the BeWell program
  8. Got a COMP call
  9. Completed all CBTs by the deadline
  10. Made an interactive post in your team chat
  11. Met Hold goal of 90sec or less in the month
  12. Was able to de-escalate a call
  13. Received a 10/10 on at least one QA monitor this month
  14. Finished the month with 85% Adherence or higher
  15. Utilized 24/7 chat at least once
  16. Submitted a Surprise and Delight
  17. Assisted a colleague with a task or answered a question they had
  18. Met AHT of 445 or less in the month
  19. Received a positive customer verbatim in CEMP/Medallia
  20. Got 2 100% surveys via Medallia
  21. Completed the month with a 100% using OneHallway
  22. Submitted a Process Matters Intake Form
  23. Utilized the Universal Incident Tracker
  24. Transferred at least 50% of payments calls to IVR