Kept yourWrap/workunder 30secin the monthMade aninteractivepost in yourteam chatMet Holdgoal of90sec orless in themonthShared alaugh withacustomerUtilized theUniversalIncidentTrackerSubmitteda SurpriseandDelightReceived apositivecustomerverbatim inCEMP/MedalliaWas ableto de-escalate acallAssisted acolleague witha task oranswered aquestion theyhadUtilized24/7 chatat leastonceFinished themonth with85%Adherenceor higherSubmitted aProcessMattersIntake FormCompletedthe monthwith a 100%usingOneHallwayUtilizedtheBeWellprogramGot 2100%surveys viaMedalliaReceived a10/10 on atleast one QAmonitor thismonthPlayedan ACESgameCompletedall CBTsby thedeadlineGot aCOMPcallSentan E-CardMet AHTof 445 orless in themonthUseddevelopmenttimeTransferredat least 50%of paymentscalls to IVRLearnedsomethingnew abouta teammateKept yourWrap/workunder 30secin the monthMade aninteractivepost in yourteam chatMet Holdgoal of90sec orless in themonthShared alaugh withacustomerUtilized theUniversalIncidentTrackerSubmitteda SurpriseandDelightReceived apositivecustomerverbatim inCEMP/MedalliaWas ableto de-escalate acallAssisted acolleague witha task oranswered aquestion theyhadUtilized24/7 chatat leastonceFinished themonth with85%Adherenceor higherSubmitted aProcessMattersIntake FormCompletedthe monthwith a 100%usingOneHallwayUtilizedtheBeWellprogramGot 2100%surveys viaMedalliaReceived a10/10 on atleast one QAmonitor thismonthPlayedan ACESgameCompletedall CBTsby thedeadlineGot aCOMPcallSentan E-CardMet AHTof 445 orless in themonthUseddevelopmenttimeTransferredat least 50%of paymentscalls to IVRLearnedsomethingnew abouta teammate

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Kept your Wrap/work under 30sec in the month
  2. Made an interactive post in your team chat
  3. Met Hold goal of 90sec or less in the month
  4. Shared a laugh with a customer
  5. Utilized the Universal Incident Tracker
  6. Submitted a Surprise and Delight
  7. Received a positive customer verbatim in CEMP/Medallia
  8. Was able to de-escalate a call
  9. Assisted a colleague with a task or answered a question they had
  10. Utilized 24/7 chat at least once
  11. Finished the month with 85% Adherence or higher
  12. Submitted a Process Matters Intake Form
  13. Completed the month with a 100% using OneHallway
  14. Utilized the BeWell program
  15. Got 2 100% surveys via Medallia
  16. Received a 10/10 on at least one QA monitor this month
  17. Played an ACES game
  18. Completed all CBTs by the deadline
  19. Got a COMP call
  20. Sent an E-Card
  21. Met AHT of 445 or less in the month
  22. Used development time
  23. Transferred at least 50% of payments calls to IVR
  24. Learned something new about a teammate