UseddevelopmenttimeFinished themonth with85%Adherenceor higherTransferredat least 50%of paymentscalls to IVRUtilized theUniversalIncidentTrackerReceived a10/10 on atleast one QAmonitor thismonthPlayedan ACESgameMet AHTof 445 orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaUtilized24/7 chatat leastonceMade aninteractivepost in yourteam chatUtilizedtheBeWellprogramKept yourWrap/workunder 30secin the monthCompletedthe monthwith a 100%usingOneHallwayGot 2100%surveys viaMedalliaGot aCOMPcallSubmitteda SurpriseandDelightMet Holdgoal of90sec orless in themonthLearnedsomethingnew abouta teammateWas ableto de-escalate acallSentan E-CardShared alaugh withacustomerAssisted acolleague witha task oranswered aquestion theyhadCompletedall CBTsby thedeadlineSubmitted aProcessMattersIntake FormUseddevelopmenttimeFinished themonth with85%Adherenceor higherTransferredat least 50%of paymentscalls to IVRUtilized theUniversalIncidentTrackerReceived a10/10 on atleast one QAmonitor thismonthPlayedan ACESgameMet AHTof 445 orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaUtilized24/7 chatat leastonceMade aninteractivepost in yourteam chatUtilizedtheBeWellprogramKept yourWrap/workunder 30secin the monthCompletedthe monthwith a 100%usingOneHallwayGot 2100%surveys viaMedalliaGot aCOMPcallSubmitteda SurpriseandDelightMet Holdgoal of90sec orless in themonthLearnedsomethingnew abouta teammateWas ableto de-escalate acallSentan E-CardShared alaugh withacustomerAssisted acolleague witha task oranswered aquestion theyhadCompletedall CBTsby thedeadlineSubmitted aProcessMattersIntake Form

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used development time
  2. Finished the month with 85% Adherence or higher
  3. Transferred at least 50% of payments calls to IVR
  4. Utilized the Universal Incident Tracker
  5. Received a 10/10 on at least one QA monitor this month
  6. Played an ACES game
  7. Met AHT of 445 or less in the month
  8. Received a positive customer verbatim in CEMP/Medallia
  9. Utilized 24/7 chat at least once
  10. Made an interactive post in your team chat
  11. Utilized the BeWell program
  12. Kept your Wrap/work under 30sec in the month
  13. Completed the month with a 100% using OneHallway
  14. Got 2 100% surveys via Medallia
  15. Got a COMP call
  16. Submitted a Surprise and Delight
  17. Met Hold goal of 90sec or less in the month
  18. Learned something new about a teammate
  19. Was able to de-escalate a call
  20. Sent an E-Card
  21. Shared a laugh with a customer
  22. Assisted a colleague with a task or answered a question they had
  23. Completed all CBTs by the deadline
  24. Submitted a Process Matters Intake Form