Met AHTof 445 orless in themonthCompletedthe monthwith a 100%usingOneHallwayPlayedan ACESgameGot aCOMPcallMet Holdgoal of90sec orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaUseddevelopmenttimeCompletedall CBTsby thedeadlineSubmitteda SurpriseandDelightSubmitted aProcessMattersIntake FormUtilized theUniversalIncidentTrackerTransferredat least 50%of paymentscalls to IVRAssisted acolleague witha task oranswered aquestion theyhadReceived a10/10 on atleast one QAmonitor thismonthGot 2100%surveys viaMedalliaKept yourWrap/workunder 30secin the monthSentan E-CardWas ableto de-escalate acallMade aninteractivepost in yourteam chatFinished themonth with85%Adherenceor higherLearnedsomethingnew abouta teammateUtilizedtheBeWellprogramUtilized24/7 chatat leastonceShared alaugh withacustomerMet AHTof 445 orless in themonthCompletedthe monthwith a 100%usingOneHallwayPlayedan ACESgameGot aCOMPcallMet Holdgoal of90sec orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaUseddevelopmenttimeCompletedall CBTsby thedeadlineSubmitteda SurpriseandDelightSubmitted aProcessMattersIntake FormUtilized theUniversalIncidentTrackerTransferredat least 50%of paymentscalls to IVRAssisted acolleague witha task oranswered aquestion theyhadReceived a10/10 on atleast one QAmonitor thismonthGot 2100%surveys viaMedalliaKept yourWrap/workunder 30secin the monthSentan E-CardWas ableto de-escalate acallMade aninteractivepost in yourteam chatFinished themonth with85%Adherenceor higherLearnedsomethingnew abouta teammateUtilizedtheBeWellprogramUtilized24/7 chatat leastonceShared alaugh withacustomer

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met AHT of 445 or less in the month
  2. Completed the month with a 100% using OneHallway
  3. Played an ACES game
  4. Got a COMP call
  5. Met Hold goal of 90sec or less in the month
  6. Received a positive customer verbatim in CEMP/Medallia
  7. Used development time
  8. Completed all CBTs by the deadline
  9. Submitted a Surprise and Delight
  10. Submitted a Process Matters Intake Form
  11. Utilized the Universal Incident Tracker
  12. Transferred at least 50% of payments calls to IVR
  13. Assisted a colleague with a task or answered a question they had
  14. Received a 10/10 on at least one QA monitor this month
  15. Got 2 100% surveys via Medallia
  16. Kept your Wrap/work under 30sec in the month
  17. Sent an E-Card
  18. Was able to de-escalate a call
  19. Made an interactive post in your team chat
  20. Finished the month with 85% Adherence or higher
  21. Learned something new about a teammate
  22. Utilized the BeWell program
  23. Utilized 24/7 chat at least once
  24. Shared a laugh with a customer