Submitted aProcessMattersIntake FormAssisted acolleague witha task oranswered aquestion theyhadPlayedan ACESgameTransferredat least 50%of paymentscalls to IVRKept yourWrap/workunder 30secin the monthMet Holdgoal of90sec orless in themonthReceived a10/10 on atleast one QAmonitor thismonthUtilizedtheBeWellprogramFinished themonth with85%Adherenceor higherUseddevelopmenttimeUtilized24/7 chatat leastonceShared alaugh withacustomerSentan E-CardCompletedthe monthwith a 100%usingOneHallwayMet AHTof 445 orless in themonthCompletedall CBTsby thedeadlineWas ableto de-escalate acallMade aninteractivepost in yourteam chatGot 2100%surveys viaMedalliaReceived apositivecustomerverbatim inCEMP/MedalliaUtilized theUniversalIncidentTrackerGot aCOMPcallLearnedsomethingnew abouta teammateSubmitteda SurpriseandDelightSubmitted aProcessMattersIntake FormAssisted acolleague witha task oranswered aquestion theyhadPlayedan ACESgameTransferredat least 50%of paymentscalls to IVRKept yourWrap/workunder 30secin the monthMet Holdgoal of90sec orless in themonthReceived a10/10 on atleast one QAmonitor thismonthUtilizedtheBeWellprogramFinished themonth with85%Adherenceor higherUseddevelopmenttimeUtilized24/7 chatat leastonceShared alaugh withacustomerSentan E-CardCompletedthe monthwith a 100%usingOneHallwayMet AHTof 445 orless in themonthCompletedall CBTsby thedeadlineWas ableto de-escalate acallMade aninteractivepost in yourteam chatGot 2100%surveys viaMedalliaReceived apositivecustomerverbatim inCEMP/MedalliaUtilized theUniversalIncidentTrackerGot aCOMPcallLearnedsomethingnew abouta teammateSubmitteda SurpriseandDelight

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted a Process Matters Intake Form
  2. Assisted a colleague with a task or answered a question they had
  3. Played an ACES game
  4. Transferred at least 50% of payments calls to IVR
  5. Kept your Wrap/work under 30sec in the month
  6. Met Hold goal of 90sec or less in the month
  7. Received a 10/10 on at least one QA monitor this month
  8. Utilized the BeWell program
  9. Finished the month with 85% Adherence or higher
  10. Used development time
  11. Utilized 24/7 chat at least once
  12. Shared a laugh with a customer
  13. Sent an E-Card
  14. Completed the month with a 100% using OneHallway
  15. Met AHT of 445 or less in the month
  16. Completed all CBTs by the deadline
  17. Was able to de-escalate a call
  18. Made an interactive post in your team chat
  19. Got 2 100% surveys via Medallia
  20. Received a positive customer verbatim in CEMP/Medallia
  21. Utilized the Universal Incident Tracker
  22. Got a COMP call
  23. Learned something new about a teammate
  24. Submitted a Surprise and Delight