Sentan E-CardMade aninteractivepost in yourteam chatPlayedan ACESgameSubmitted aProcessMattersIntake FormCompletedthe monthwith a 100%usingOneHallwayGot 2100%surveys viaMedalliaMet Holdgoal of90sec orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaAssisted acolleague witha task oranswered aquestion theyhadKept yourWrap/workunder 30secin the monthUtilized theUniversalIncidentTrackerLearnedsomethingnew abouta teammateCompletedall CBTsby thedeadlineWas ableto de-escalate acallUtilized24/7 chatat leastonceTransferredat least 50%of paymentscalls to IVRSubmitteda SurpriseandDelightGot aCOMPcallMet AHTof 445 orless in themonthUseddevelopmenttimeReceived a10/10 on atleast one QAmonitor thismonthShared alaugh withacustomerUtilizedtheBeWellprogramFinished themonth with85%Adherenceor higherSentan E-CardMade aninteractivepost in yourteam chatPlayedan ACESgameSubmitted aProcessMattersIntake FormCompletedthe monthwith a 100%usingOneHallwayGot 2100%surveys viaMedalliaMet Holdgoal of90sec orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaAssisted acolleague witha task oranswered aquestion theyhadKept yourWrap/workunder 30secin the monthUtilized theUniversalIncidentTrackerLearnedsomethingnew abouta teammateCompletedall CBTsby thedeadlineWas ableto de-escalate acallUtilized24/7 chatat leastonceTransferredat least 50%of paymentscalls to IVRSubmitteda SurpriseandDelightGot aCOMPcallMet AHTof 445 orless in themonthUseddevelopmenttimeReceived a10/10 on atleast one QAmonitor thismonthShared alaugh withacustomerUtilizedtheBeWellprogramFinished themonth with85%Adherenceor higher

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent an E-Card
  2. Made an interactive post in your team chat
  3. Played an ACES game
  4. Submitted a Process Matters Intake Form
  5. Completed the month with a 100% using OneHallway
  6. Got 2 100% surveys via Medallia
  7. Met Hold goal of 90sec or less in the month
  8. Received a positive customer verbatim in CEMP/Medallia
  9. Assisted a colleague with a task or answered a question they had
  10. Kept your Wrap/work under 30sec in the month
  11. Utilized the Universal Incident Tracker
  12. Learned something new about a teammate
  13. Completed all CBTs by the deadline
  14. Was able to de-escalate a call
  15. Utilized 24/7 chat at least once
  16. Transferred at least 50% of payments calls to IVR
  17. Submitted a Surprise and Delight
  18. Got a COMP call
  19. Met AHT of 445 or less in the month
  20. Used development time
  21. Received a 10/10 on at least one QA monitor this month
  22. Shared a laugh with a customer
  23. Utilized the BeWell program
  24. Finished the month with 85% Adherence or higher