Met AHTof 445 orless in themonthMet Holdgoal of90sec orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaMade aninteractivepost in yourteam chatShared alaugh withacustomerKept yourWrap/workunder 30secin the monthSubmitteda SurpriseandDelightCompletedall CBTsby thedeadlineSubmitted aProcessMattersIntake FormUtilizedtheBeWellprogramGot aCOMPcallWas ableto de-escalate acallLearnedsomethingnew abouta teammateCompletedthe monthwith a 100%usingOneHallwayGot 2100%surveys viaMedalliaUseddevelopmenttimeReceived a10/10 on atleast one QAmonitor thismonthAssisted acolleague witha task oranswered aquestion theyhadUtilized theUniversalIncidentTrackerSentan E-CardFinished themonth with85%Adherenceor higherPlayedan ACESgameTransferredat least 50%of paymentscalls to IVRUtilized24/7 chatat leastonceMet AHTof 445 orless in themonthMet Holdgoal of90sec orless in themonthReceived apositivecustomerverbatim inCEMP/MedalliaMade aninteractivepost in yourteam chatShared alaugh withacustomerKept yourWrap/workunder 30secin the monthSubmitteda SurpriseandDelightCompletedall CBTsby thedeadlineSubmitted aProcessMattersIntake FormUtilizedtheBeWellprogramGot aCOMPcallWas ableto de-escalate acallLearnedsomethingnew abouta teammateCompletedthe monthwith a 100%usingOneHallwayGot 2100%surveys viaMedalliaUseddevelopmenttimeReceived a10/10 on atleast one QAmonitor thismonthAssisted acolleague witha task oranswered aquestion theyhadUtilized theUniversalIncidentTrackerSentan E-CardFinished themonth with85%Adherenceor higherPlayedan ACESgameTransferredat least 50%of paymentscalls to IVRUtilized24/7 chatat leastonce

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met AHT of 445 or less in the month
  2. Met Hold goal of 90sec or less in the month
  3. Received a positive customer verbatim in CEMP/Medallia
  4. Made an interactive post in your team chat
  5. Shared a laugh with a customer
  6. Kept your Wrap/work under 30sec in the month
  7. Submitted a Surprise and Delight
  8. Completed all CBTs by the deadline
  9. Submitted a Process Matters Intake Form
  10. Utilized the BeWell program
  11. Got a COMP call
  12. Was able to de-escalate a call
  13. Learned something new about a teammate
  14. Completed the month with a 100% using OneHallway
  15. Got 2 100% surveys via Medallia
  16. Used development time
  17. Received a 10/10 on at least one QA monitor this month
  18. Assisted a colleague with a task or answered a question they had
  19. Utilized the Universal Incident Tracker
  20. Sent an E-Card
  21. Finished the month with 85% Adherence or higher
  22. Played an ACES game
  23. Transferred at least 50% of payments calls to IVR
  24. Utilized 24/7 chat at least once