Utilized24/7 chatat leastonceWas ableto de-escalate acallGot aCOMPcallFinished themonth with85%Adherenceor higherMet AHTof 445 orless in themonthUtilizedtheBeWellprogramGot 2100%surveys viaMedalliaReceived a10/10 on atleast one QAmonitor thismonthShared alaugh withacustomerPlayedan ACESgameLearnedsomethingnew abouta teammateMet Holdgoal of90sec orless in themonthTransferredat least 50%of paymentscalls to IVRUtilized theUniversalIncidentTrackerCompletedthe monthwith a 100%usingOneHallwayKept yourWrap/workunder 30secin the monthUseddevelopmenttimeCompletedall CBTsby thedeadlineReceived apositivecustomerverbatim inCEMP/MedalliaSubmitted aProcessMattersIntake FormSentan E-CardAssisted acolleague witha task oranswered aquestion theyhadMade aninteractivepost in yourteam chatSubmitteda SurpriseandDelightUtilized24/7 chatat leastonceWas ableto de-escalate acallGot aCOMPcallFinished themonth with85%Adherenceor higherMet AHTof 445 orless in themonthUtilizedtheBeWellprogramGot 2100%surveys viaMedalliaReceived a10/10 on atleast one QAmonitor thismonthShared alaugh withacustomerPlayedan ACESgameLearnedsomethingnew abouta teammateMet Holdgoal of90sec orless in themonthTransferredat least 50%of paymentscalls to IVRUtilized theUniversalIncidentTrackerCompletedthe monthwith a 100%usingOneHallwayKept yourWrap/workunder 30secin the monthUseddevelopmenttimeCompletedall CBTsby thedeadlineReceived apositivecustomerverbatim inCEMP/MedalliaSubmitted aProcessMattersIntake FormSentan E-CardAssisted acolleague witha task oranswered aquestion theyhadMade aninteractivepost in yourteam chatSubmitteda SurpriseandDelight

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Utilized 24/7 chat at least once
  2. Was able to de-escalate a call
  3. Got a COMP call
  4. Finished the month with 85% Adherence or higher
  5. Met AHT of 445 or less in the month
  6. Utilized the BeWell program
  7. Got 2 100% surveys via Medallia
  8. Received a 10/10 on at least one QA monitor this month
  9. Shared a laugh with a customer
  10. Played an ACES game
  11. Learned something new about a teammate
  12. Met Hold goal of 90sec or less in the month
  13. Transferred at least 50% of payments calls to IVR
  14. Utilized the Universal Incident Tracker
  15. Completed the month with a 100% using OneHallway
  16. Kept your Wrap/work under 30sec in the month
  17. Used development time
  18. Completed all CBTs by the deadline
  19. Received a positive customer verbatim in CEMP/Medallia
  20. Submitted a Process Matters Intake Form
  21. Sent an E-Card
  22. Assisted a colleague with a task or answered a question they had
  23. Made an interactive post in your team chat
  24. Submitted a Surprise and Delight