Was ableto de-escalate acallGot 2100%surveys viaMedalliaLearnedsomethingnew abouta teammateAssisted acolleague witha task oranswered aquestion theyhadUtilized24/7 chatat leastonceMet AHTof 445 orless in themonthUtilizedtheBeWellprogramUseddevelopmenttimeFinished themonth with85%Adherenceor higherCompletedthe monthwith a 100%usingOneHallwaySubmitted aProcessMattersIntake FormUtilized theUniversalIncidentTrackerSentan E-CardMade aninteractivepost in yourteam chatMet Holdgoal of90sec orless in themonthKept yourWrap/workunder 30secin the monthGot aCOMPcallCompletedall CBTsby thedeadlineReceived a10/10 on atleast one QAmonitor thismonthReceived apositivecustomerverbatim inCEMP/MedalliaShared alaugh withacustomerTransferredat least 50%of paymentscalls to IVRSubmitteda SurpriseandDelightPlayedan ACESgameWas ableto de-escalate acallGot 2100%surveys viaMedalliaLearnedsomethingnew abouta teammateAssisted acolleague witha task oranswered aquestion theyhadUtilized24/7 chatat leastonceMet AHTof 445 orless in themonthUtilizedtheBeWellprogramUseddevelopmenttimeFinished themonth with85%Adherenceor higherCompletedthe monthwith a 100%usingOneHallwaySubmitted aProcessMattersIntake FormUtilized theUniversalIncidentTrackerSentan E-CardMade aninteractivepost in yourteam chatMet Holdgoal of90sec orless in themonthKept yourWrap/workunder 30secin the monthGot aCOMPcallCompletedall CBTsby thedeadlineReceived a10/10 on atleast one QAmonitor thismonthReceived apositivecustomerverbatim inCEMP/MedalliaShared alaugh withacustomerTransferredat least 50%of paymentscalls to IVRSubmitteda SurpriseandDelightPlayedan ACESgame

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Was able to de-escalate a call
  2. Got 2 100% surveys via Medallia
  3. Learned something new about a teammate
  4. Assisted a colleague with a task or answered a question they had
  5. Utilized 24/7 chat at least once
  6. Met AHT of 445 or less in the month
  7. Utilized the BeWell program
  8. Used development time
  9. Finished the month with 85% Adherence or higher
  10. Completed the month with a 100% using OneHallway
  11. Submitted a Process Matters Intake Form
  12. Utilized the Universal Incident Tracker
  13. Sent an E-Card
  14. Made an interactive post in your team chat
  15. Met Hold goal of 90sec or less in the month
  16. Kept your Wrap/work under 30sec in the month
  17. Got a COMP call
  18. Completed all CBTs by the deadline
  19. Received a 10/10 on at least one QA monitor this month
  20. Received a positive customer verbatim in CEMP/Medallia
  21. Shared a laugh with a customer
  22. Transferred at least 50% of payments calls to IVR
  23. Submitted a Surprise and Delight
  24. Played an ACES game