Submitteda SurpriseandDelightFinished themonth with85%Adherenceor higherCompletedthe monthwith a 100%usingOneHallwayTransferredat least 50%of paymentscalls to IVRPlayedan ACESgameUtilized theUniversalIncidentTrackerReceived a10/10 on atleast one QAmonitor thismonthMet Holdgoal of90sec orless in themonthGot 2100%surveys viaMedalliaGot aCOMPcallCompletedall CBTsby thedeadlineSubmitted aProcessMattersIntake FormWas ableto de-escalate acallMet AHTof 445 orless in themonthAssisted acolleague witha task oranswered aquestion theyhadKept yourWrap/workunder 30secin the monthLearnedsomethingnew abouta teammateUtilized24/7 chatat leastonceReceived apositivecustomerverbatim inCEMP/MedalliaShared alaugh withacustomerSentan E-CardUtilizedtheBeWellprogramUseddevelopmenttimeMade aninteractivepost in yourteam chatSubmitteda SurpriseandDelightFinished themonth with85%Adherenceor higherCompletedthe monthwith a 100%usingOneHallwayTransferredat least 50%of paymentscalls to IVRPlayedan ACESgameUtilized theUniversalIncidentTrackerReceived a10/10 on atleast one QAmonitor thismonthMet Holdgoal of90sec orless in themonthGot 2100%surveys viaMedalliaGot aCOMPcallCompletedall CBTsby thedeadlineSubmitted aProcessMattersIntake FormWas ableto de-escalate acallMet AHTof 445 orless in themonthAssisted acolleague witha task oranswered aquestion theyhadKept yourWrap/workunder 30secin the monthLearnedsomethingnew abouta teammateUtilized24/7 chatat leastonceReceived apositivecustomerverbatim inCEMP/MedalliaShared alaugh withacustomerSentan E-CardUtilizedtheBeWellprogramUseddevelopmenttimeMade aninteractivepost in yourteam chat

ACES BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Submitted a Surprise and Delight
  2. Finished the month with 85% Adherence or higher
  3. Completed the month with a 100% using OneHallway
  4. Transferred at least 50% of payments calls to IVR
  5. Played an ACES game
  6. Utilized the Universal Incident Tracker
  7. Received a 10/10 on at least one QA monitor this month
  8. Met Hold goal of 90sec or less in the month
  9. Got 2 100% surveys via Medallia
  10. Got a COMP call
  11. Completed all CBTs by the deadline
  12. Submitted a Process Matters Intake Form
  13. Was able to de-escalate a call
  14. Met AHT of 445 or less in the month
  15. Assisted a colleague with a task or answered a question they had
  16. Kept your Wrap/work under 30sec in the month
  17. Learned something new about a teammate
  18. Utilized 24/7 chat at least once
  19. Received a positive customer verbatim in CEMP/Medallia
  20. Shared a laugh with a customer
  21. Sent an E-Card
  22. Utilized the BeWell program
  23. Used development time
  24. Made an interactive post in your team chat