This bingo card has a free space and 24 words: Utilized 24/7 chat at least once, Finished the month with 85% Adherence or higher, Submitted a Surprise and Delight, Sent an E-Card, Used development time, Received a 10/10 on at least one QA monitor this month, Got 2 100% surveys via Medallia, Made an interactive post in your team chat, Transferred at least 50% of payments calls to IVR, Learned something new about a teammate, Got a COMP call, Completed the month with a 100% using OneHallway, Played an ACES game, Met AHT of 445 or less in the month, Utilized the BeWell program, Completed all CBTs by the deadline, Met Hold goal of 90sec or less in the month, Shared a laugh with a customer, Utilized the Universal Incident Tracker, Kept your Wrap/work under 30sec in the month, Was able to de-escalate a call, Submitted a Process Matters Intake Form, Received a positive customer verbatim in CEMP/Medallia and Assisted a colleague with a task or answered a question they had.
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