Resolve a TicketRemotely viaTroubleshootingCreate aVRZ ticketfrom aphone callRecognize aNOCteammatewith CrownsChecksomeoneout of aCHGCreate aVRZ SmallCell Ticketfrom anemailRemindTMO of theescalationprocessClosea MajorCaseCreatean NPUticketCreate aChangeTicket forUtility WorkHandle amissingassetticketSend aMajor Casenotificationwith zerotyposCall a FTwhosevoicemailbox is fullSave aDispatchDue toChangeWorkRebootfor Five9issuesVerify acommercialpower outageand put aticket on holdDeescalateanescalationTransfer aCall to theTowerNOCWARMTransfer aCall toCCFCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFChecksomeoneinto aCHGCreate anAT&Tticket froman emailCreate aTMO DASticket froman emailUse RDP orputty to reboota controllerremotely (linkdown)Create aMajorCase foran LSOResolve a TicketRemotely viaTroubleshootingCreate aVRZ ticketfrom aphone callRecognize aNOCteammatewith CrownsChecksomeoneout of aCHGCreate aVRZ SmallCell Ticketfrom anemailRemindTMO of theescalationprocessClosea MajorCaseCreatean NPUticketCreate aChangeTicket forUtility WorkHandle amissingassetticketSend aMajor Casenotificationwith zerotyposCall a FTwhosevoicemailbox is fullSave aDispatchDue toChangeWorkRebootfor Five9issuesVerify acommercialpower outageand put aticket on holdDeescalateanescalationTransfer aCall to theTowerNOCWARMTransfer aCall toCCFCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFChecksomeoneinto aCHGCreate anAT&Tticket froman emailCreate aTMO DASticket froman emailUse RDP orputty to reboota controllerremotely (linkdown)Create aMajorCase foran LSO

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Resolve a Ticket Remotely via Troubleshooting
  2. Create a VRZ ticket from a phone call
  3. Recognize a NOC teammate with Crowns
  4. Check someone out of a CHG
  5. Create a VRZ Small Cell Ticket from an email
  6. Remind TMO of the escalation process
  7. Close a Major Case
  8. Create an NPU ticket
  9. Create a Change Ticket for Utility Work
  10. Handle a missing asset ticket
  11. Send a Major Case notification with zero typos
  12. Call a FT whose voicemail box is full
  13. Save a Dispatch Due to Change Work
  14. Reboot for Five9 issues
  15. Verify a commercial power outage and put a ticket on hold
  16. Deescalate an escalation
  17. Transfer a Call to the Tower NOC
  18. WARM Transfer a Call to CCF
  19. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  20. Check someone into a CHG
  21. Create an AT&T ticket from an email
  22. Create a TMO DAS ticket from an email
  23. Use RDP or putty to reboot a controller remotely (link down)
  24. Create a Major Case for an LSO