Checksomeoneout of aCHGRemindTMO of theescalationprocessCall a FTwhosevoicemailbox is fullCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFCreate aVRZ SmallCell Ticketfrom anemailCreate aChangeTicket forUtility WorkHandle amissingassetticketSend aMajor Casenotificationwith zerotyposRebootfor Five9issuesCreatean NPUticketVerify acommercialpower outageand put aticket on holdClosea MajorCaseCreate aMajorCase foran LSOSave aDispatchDue toChangeWorkRecognize aNOCteammatewith CrownsTransfer aCall to theTowerNOCCreate aVRZ ticketfrom aphone callResolve a TicketRemotely viaTroubleshootingUse RDP orputty to reboota controllerremotely (linkdown)Create anAT&Tticket froman emailChecksomeoneinto aCHGCreate aTMO DASticket froman emailWARMTransfer aCall toCCFDeescalateanescalationChecksomeoneout of aCHGRemindTMO of theescalationprocessCall a FTwhosevoicemailbox is fullCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFCreate aVRZ SmallCell Ticketfrom anemailCreate aChangeTicket forUtility WorkHandle amissingassetticketSend aMajor Casenotificationwith zerotyposRebootfor Five9issuesCreatean NPUticketVerify acommercialpower outageand put aticket on holdClosea MajorCaseCreate aMajorCase foran LSOSave aDispatchDue toChangeWorkRecognize aNOCteammatewith CrownsTransfer aCall to theTowerNOCCreate aVRZ ticketfrom aphone callResolve a TicketRemotely viaTroubleshootingUse RDP orputty to reboota controllerremotely (linkdown)Create anAT&Tticket froman emailChecksomeoneinto aCHGCreate aTMO DASticket froman emailWARMTransfer aCall toCCFDeescalateanescalation

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Check someone out of a CHG
  2. Remind TMO of the escalation process
  3. Call a FT whose voicemail box is full
  4. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  5. Create a VRZ Small Cell Ticket from an email
  6. Create a Change Ticket for Utility Work
  7. Handle a missing asset ticket
  8. Send a Major Case notification with zero typos
  9. Reboot for Five9 issues
  10. Create an NPU ticket
  11. Verify a commercial power outage and put a ticket on hold
  12. Close a Major Case
  13. Create a Major Case for an LSO
  14. Save a Dispatch Due to Change Work
  15. Recognize a NOC teammate with Crowns
  16. Transfer a Call to the Tower NOC
  17. Create a VRZ ticket from a phone call
  18. Resolve a Ticket Remotely via Troubleshooting
  19. Use RDP or putty to reboot a controller remotely (link down)
  20. Create an AT&T ticket from an email
  21. Check someone into a CHG
  22. Create a TMO DAS ticket from an email
  23. WARM Transfer a Call to CCF
  24. Deescalate an escalation