WARMTransfer aCall toCCFVerify acommercialpower outageand put aticket on holdCreate aTMO DASticket froman emailChecksomeoneout of aCHGCreate anAT&Tticket froman emailCall a FTwhosevoicemailbox is fullCreate aVRZ SmallCell Ticketfrom anemailRebootfor Five9issuesUse RDP orputty to reboota controllerremotely (linkdown)Create aMajorCase foran LSOChecksomeoneinto aCHGClosea MajorCaseResolve a TicketRemotely viaTroubleshootingSave aDispatchDue toChangeWorkCreatean NPUticketRecognize aNOCteammatewith CrownsCreate aVRZ ticketfrom aphone callCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFCreate aChangeTicket forUtility WorkRemindTMO of theescalationprocessHandle amissingassetticketSend aMajor Casenotificationwith zerotyposTransfer aCall to theTowerNOCDeescalateanescalationWARMTransfer aCall toCCFVerify acommercialpower outageand put aticket on holdCreate aTMO DASticket froman emailChecksomeoneout of aCHGCreate anAT&Tticket froman emailCall a FTwhosevoicemailbox is fullCreate aVRZ SmallCell Ticketfrom anemailRebootfor Five9issuesUse RDP orputty to reboota controllerremotely (linkdown)Create aMajorCase foran LSOChecksomeoneinto aCHGClosea MajorCaseResolve a TicketRemotely viaTroubleshootingSave aDispatchDue toChangeWorkCreatean NPUticketRecognize aNOCteammatewith CrownsCreate aVRZ ticketfrom aphone callCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFCreate aChangeTicket forUtility WorkRemindTMO of theescalationprocessHandle amissingassetticketSend aMajor Casenotificationwith zerotyposTransfer aCall to theTowerNOCDeescalateanescalation

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WARM Transfer a Call to CCF
  2. Verify a commercial power outage and put a ticket on hold
  3. Create a TMO DAS ticket from an email
  4. Check someone out of a CHG
  5. Create an AT&T ticket from an email
  6. Call a FT whose voicemail box is full
  7. Create a VRZ Small Cell Ticket from an email
  8. Reboot for Five9 issues
  9. Use RDP or putty to reboot a controller remotely (link down)
  10. Create a Major Case for an LSO
  11. Check someone into a CHG
  12. Close a Major Case
  13. Resolve a Ticket Remotely via Troubleshooting
  14. Save a Dispatch Due to Change Work
  15. Create an NPU ticket
  16. Recognize a NOC teammate with Crowns
  17. Create a VRZ ticket from a phone call
  18. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  19. Create a Change Ticket for Utility Work
  20. Remind TMO of the escalation process
  21. Handle a missing asset ticket
  22. Send a Major Case notification with zero typos
  23. Transfer a Call to the Tower NOC
  24. Deescalate an escalation