Verify acommercialpower outageand put aticket on holdResolve a TicketRemotely viaTroubleshootingDeescalateanescalationWARMTransfer aCall toCCFChecksomeoneout of aCHGRecognize aNOCteammatewith CrownsSend aMajor Casenotificationwith zerotyposTransfer aCall to theTowerNOCUse RDP orputty to reboota controllerremotely (linkdown)Save aDispatchDue toChangeWorkChecksomeoneinto aCHGCreatean NPUticketCreate aMajorCase foran LSOCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFClosea MajorCaseRebootfor Five9issuesCreate aTMO DASticket froman emailCreate aVRZ ticketfrom aphone callCreate aVRZ SmallCell Ticketfrom anemailHandle amissingassetticketRemindTMO of theescalationprocessCall a FTwhosevoicemailbox is fullCreate anAT&Tticket froman emailCreate aChangeTicket forUtility WorkVerify acommercialpower outageand put aticket on holdResolve a TicketRemotely viaTroubleshootingDeescalateanescalationWARMTransfer aCall toCCFChecksomeoneout of aCHGRecognize aNOCteammatewith CrownsSend aMajor Casenotificationwith zerotyposTransfer aCall to theTowerNOCUse RDP orputty to reboota controllerremotely (linkdown)Save aDispatchDue toChangeWorkChecksomeoneinto aCHGCreatean NPUticketCreate aMajorCase foran LSOCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFClosea MajorCaseRebootfor Five9issuesCreate aTMO DASticket froman emailCreate aVRZ ticketfrom aphone callCreate aVRZ SmallCell Ticketfrom anemailHandle amissingassetticketRemindTMO of theescalationprocessCall a FTwhosevoicemailbox is fullCreate anAT&Tticket froman emailCreate aChangeTicket forUtility Work

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify a commercial power outage and put a ticket on hold
  2. Resolve a Ticket Remotely via Troubleshooting
  3. Deescalate an escalation
  4. WARM Transfer a Call to CCF
  5. Check someone out of a CHG
  6. Recognize a NOC teammate with Crowns
  7. Send a Major Case notification with zero typos
  8. Transfer a Call to the Tower NOC
  9. Use RDP or putty to reboot a controller remotely (link down)
  10. Save a Dispatch Due to Change Work
  11. Check someone into a CHG
  12. Create an NPU ticket
  13. Create a Major Case for an LSO
  14. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  15. Close a Major Case
  16. Reboot for Five9 issues
  17. Create a TMO DAS ticket from an email
  18. Create a VRZ ticket from a phone call
  19. Create a VRZ Small Cell Ticket from an email
  20. Handle a missing asset ticket
  21. Remind TMO of the escalation process
  22. Call a FT whose voicemail box is full
  23. Create an AT&T ticket from an email
  24. Create a Change Ticket for Utility Work