Handle amissingassetticketChecksomeoneout of aCHGCreate aVRZ ticketfrom aphone callCreatean NPUticketRecognize aNOCteammatewith CrownsCreate aChangeTicket forUtility WorkSend aMajor Casenotificationwith zerotyposCreate aTMO DASticket froman emailCreate aMajorCase foran LSOChecksomeoneinto aCHGCreate aVRZ SmallCell Ticketfrom anemailTransfer aCall to theTowerNOCCall a FTwhosevoicemailbox is fullCreate anAT&Tticket froman emailSave aDispatchDue toChangeWorkCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFWARMTransfer aCall toCCFVerify acommercialpower outageand put aticket on holdClosea MajorCaseUse RDP orputty to reboota controllerremotely (linkdown)Rebootfor Five9issuesDeescalateanescalationResolve a TicketRemotely viaTroubleshootingRemindTMO of theescalationprocessHandle amissingassetticketChecksomeoneout of aCHGCreate aVRZ ticketfrom aphone callCreatean NPUticketRecognize aNOCteammatewith CrownsCreate aChangeTicket forUtility WorkSend aMajor Casenotificationwith zerotyposCreate aTMO DASticket froman emailCreate aMajorCase foran LSOChecksomeoneinto aCHGCreate aVRZ SmallCell Ticketfrom anemailTransfer aCall to theTowerNOCCall a FTwhosevoicemailbox is fullCreate anAT&Tticket froman emailSave aDispatchDue toChangeWorkCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFWARMTransfer aCall toCCFVerify acommercialpower outageand put aticket on holdClosea MajorCaseUse RDP orputty to reboota controllerremotely (linkdown)Rebootfor Five9issuesDeescalateanescalationResolve a TicketRemotely viaTroubleshootingRemindTMO of theescalationprocess

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle a missing asset ticket
  2. Check someone out of a CHG
  3. Create a VRZ ticket from a phone call
  4. Create an NPU ticket
  5. Recognize a NOC teammate with Crowns
  6. Create a Change Ticket for Utility Work
  7. Send a Major Case notification with zero typos
  8. Create a TMO DAS ticket from an email
  9. Create a Major Case for an LSO
  10. Check someone into a CHG
  11. Create a VRZ Small Cell Ticket from an email
  12. Transfer a Call to the Tower NOC
  13. Call a FT whose voicemail box is full
  14. Create an AT&T ticket from an email
  15. Save a Dispatch Due to Change Work
  16. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  17. WARM Transfer a Call to CCF
  18. Verify a commercial power outage and put a ticket on hold
  19. Close a Major Case
  20. Use RDP or putty to reboot a controller remotely (link down)
  21. Reboot for Five9 issues
  22. Deescalate an escalation
  23. Resolve a Ticket Remotely via Troubleshooting
  24. Remind TMO of the escalation process