Checksomeoneout of aCHGCreate aChangeTicket forUtility WorkVerify acommercialpower outageand put aticket on holdHandle amissingassetticketUse RDP orputty to reboota controllerremotely (linkdown)Create anAT&Tticket froman emailSend aMajor Casenotificationwith zerotyposRebootfor Five9issuesClosea MajorCaseCreate aVRZ SmallCell Ticketfrom anemailTransfer aCall to theTowerNOCRecognize aNOCteammatewith CrownsCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFCreate aVRZ ticketfrom aphone callSave aDispatchDue toChangeWorkCreate aMajorCase foran LSOCall a FTwhosevoicemailbox is fullWARMTransfer aCall toCCFDeescalateanescalationCreatean NPUticketChecksomeoneinto aCHGRemindTMO of theescalationprocessResolve a TicketRemotely viaTroubleshootingCreate aTMO DASticket froman emailChecksomeoneout of aCHGCreate aChangeTicket forUtility WorkVerify acommercialpower outageand put aticket on holdHandle amissingassetticketUse RDP orputty to reboota controllerremotely (linkdown)Create anAT&Tticket froman emailSend aMajor Casenotificationwith zerotyposRebootfor Five9issuesClosea MajorCaseCreate aVRZ SmallCell Ticketfrom anemailTransfer aCall to theTowerNOCRecognize aNOCteammatewith CrownsCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFCreate aVRZ ticketfrom aphone callSave aDispatchDue toChangeWorkCreate aMajorCase foran LSOCall a FTwhosevoicemailbox is fullWARMTransfer aCall toCCFDeescalateanescalationCreatean NPUticketChecksomeoneinto aCHGRemindTMO of theescalationprocessResolve a TicketRemotely viaTroubleshootingCreate aTMO DASticket froman email

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check someone out of a CHG
  2. Create a Change Ticket for Utility Work
  3. Verify a commercial power outage and put a ticket on hold
  4. Handle a missing asset ticket
  5. Use RDP or putty to reboot a controller remotely (link down)
  6. Create an AT&T ticket from an email
  7. Send a Major Case notification with zero typos
  8. Reboot for Five9 issues
  9. Close a Major Case
  10. Create a VRZ Small Cell Ticket from an email
  11. Transfer a Call to the Tower NOC
  12. Recognize a NOC teammate with Crowns
  13. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  14. Create a VRZ ticket from a phone call
  15. Save a Dispatch Due to Change Work
  16. Create a Major Case for an LSO
  17. Call a FT whose voicemail box is full
  18. WARM Transfer a Call to CCF
  19. Deescalate an escalation
  20. Create an NPU ticket
  21. Check someone into a CHG
  22. Remind TMO of the escalation process
  23. Resolve a Ticket Remotely via Troubleshooting
  24. Create a TMO DAS ticket from an email