Create aChangeTicket forUtility WorkVerify acommercialpower outageand put aticket on holdSave aDispatchDue toChangeWorkCreate aVRZ ticketfrom aphone callCreate aVRZ SmallCell Ticketfrom anemailChecksomeoneout of aCHGDeescalateanescalationWARMTransfer aCall toCCFCreate aMajorCase foran LSOHandle amissingassetticketResolve a TicketRemotely viaTroubleshootingCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFChecksomeoneinto aCHGCall a FTwhosevoicemailbox is fullSend aMajor Casenotificationwith zerotyposUse RDP orputty to reboota controllerremotely (linkdown)Create anAT&Tticket froman emailCreatean NPUticketRebootfor Five9issuesClosea MajorCaseTransfer aCall to theTowerNOCCreate aTMO DASticket froman emailRecognize aNOCteammatewith CrownsRemindTMO of theescalationprocessCreate aChangeTicket forUtility WorkVerify acommercialpower outageand put aticket on holdSave aDispatchDue toChangeWorkCreate aVRZ ticketfrom aphone callCreate aVRZ SmallCell Ticketfrom anemailChecksomeoneout of aCHGDeescalateanescalationWARMTransfer aCall toCCFCreate aMajorCase foran LSOHandle amissingassetticketResolve a TicketRemotely viaTroubleshootingCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFChecksomeoneinto aCHGCall a FTwhosevoicemailbox is fullSend aMajor Casenotificationwith zerotyposUse RDP orputty to reboota controllerremotely (linkdown)Create anAT&Tticket froman emailCreatean NPUticketRebootfor Five9issuesClosea MajorCaseTransfer aCall to theTowerNOCCreate aTMO DASticket froman emailRecognize aNOCteammatewith CrownsRemindTMO of theescalationprocess

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a Change Ticket for Utility Work
  2. Verify a commercial power outage and put a ticket on hold
  3. Save a Dispatch Due to Change Work
  4. Create a VRZ ticket from a phone call
  5. Create a VRZ Small Cell Ticket from an email
  6. Check someone out of a CHG
  7. Deescalate an escalation
  8. WARM Transfer a Call to CCF
  9. Create a Major Case for an LSO
  10. Handle a missing asset ticket
  11. Resolve a Ticket Remotely via Troubleshooting
  12. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  13. Check someone into a CHG
  14. Call a FT whose voicemail box is full
  15. Send a Major Case notification with zero typos
  16. Use RDP or putty to reboot a controller remotely (link down)
  17. Create an AT&T ticket from an email
  18. Create an NPU ticket
  19. Reboot for Five9 issues
  20. Close a Major Case
  21. Transfer a Call to the Tower NOC
  22. Create a TMO DAS ticket from an email
  23. Recognize a NOC teammate with Crowns
  24. Remind TMO of the escalation process