Call a FTwhosevoicemailbox is fullSend aMajor Casenotificationwith zerotyposTransfer aCall to theTowerNOCCreate anAT&Tticket froman emailCreate aVRZ ticketfrom aphone callChecksomeoneinto aCHGClosea MajorCaseChecksomeoneout of aCHGVerify acommercialpower outageand put aticket on holdWARMTransfer aCall toCCFCreate aVRZ SmallCell Ticketfrom anemailRecognize aNOCteammatewith CrownsCreatean NPUticketDeescalateanescalationCreate aTMO DASticket froman emailCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFRebootfor Five9issuesRemindTMO of theescalationprocessResolve a TicketRemotely viaTroubleshootingSave aDispatchDue toChangeWorkUse RDP orputty to reboota controllerremotely (linkdown)Create aChangeTicket forUtility WorkHandle amissingassetticketCreate aMajorCase foran LSOCall a FTwhosevoicemailbox is fullSend aMajor Casenotificationwith zerotyposTransfer aCall to theTowerNOCCreate anAT&Tticket froman emailCreate aVRZ ticketfrom aphone callChecksomeoneinto aCHGClosea MajorCaseChecksomeoneout of aCHGVerify acommercialpower outageand put aticket on holdWARMTransfer aCall toCCFCreate aVRZ SmallCell Ticketfrom anemailRecognize aNOCteammatewith CrownsCreatean NPUticketDeescalateanescalationCreate aTMO DASticket froman emailCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFRebootfor Five9issuesRemindTMO of theescalationprocessResolve a TicketRemotely viaTroubleshootingSave aDispatchDue toChangeWorkUse RDP orputty to reboota controllerremotely (linkdown)Create aChangeTicket forUtility WorkHandle amissingassetticketCreate aMajorCase foran LSO

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Call a FT whose voicemail box is full
  2. Send a Major Case notification with zero typos
  3. Transfer a Call to the Tower NOC
  4. Create an AT&T ticket from an email
  5. Create a VRZ ticket from a phone call
  6. Check someone into a CHG
  7. Close a Major Case
  8. Check someone out of a CHG
  9. Verify a commercial power outage and put a ticket on hold
  10. WARM Transfer a Call to CCF
  11. Create a VRZ Small Cell Ticket from an email
  12. Recognize a NOC teammate with Crowns
  13. Create an NPU ticket
  14. Deescalate an escalation
  15. Create a TMO DAS ticket from an email
  16. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  17. Reboot for Five9 issues
  18. Remind TMO of the escalation process
  19. Resolve a Ticket Remotely via Troubleshooting
  20. Save a Dispatch Due to Change Work
  21. Use RDP or putty to reboot a controller remotely (link down)
  22. Create a Change Ticket for Utility Work
  23. Handle a missing asset ticket
  24. Create a Major Case for an LSO