RemindTMO of theescalationprocessCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFChecksomeoneout of aCHGUse RDP orputty to reboota controllerremotely (linkdown)Create aVRZ ticketfrom aphone callTransfer aCall to theTowerNOCSend aMajor Casenotificationwith zerotyposRebootfor Five9issuesCreate aTMO DASticket froman emailChecksomeoneinto aCHGCreate aMajorCase foran LSORecognize aNOCteammatewith CrownsWARMTransfer aCall toCCFCreate aChangeTicket forUtility WorkClosea MajorCaseResolve a TicketRemotely viaTroubleshootingSave aDispatchDue toChangeWorkCreate aVRZ SmallCell Ticketfrom anemailVerify acommercialpower outageand put aticket on holdCreatean NPUticketHandle amissingassetticketCreate anAT&Tticket froman emailCall a FTwhosevoicemailbox is fullDeescalateanescalationRemindTMO of theescalationprocessCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFChecksomeoneout of aCHGUse RDP orputty to reboota controllerremotely (linkdown)Create aVRZ ticketfrom aphone callTransfer aCall to theTowerNOCSend aMajor Casenotificationwith zerotyposRebootfor Five9issuesCreate aTMO DASticket froman emailChecksomeoneinto aCHGCreate aMajorCase foran LSORecognize aNOCteammatewith CrownsWARMTransfer aCall toCCFCreate aChangeTicket forUtility WorkClosea MajorCaseResolve a TicketRemotely viaTroubleshootingSave aDispatchDue toChangeWorkCreate aVRZ SmallCell Ticketfrom anemailVerify acommercialpower outageand put aticket on holdCreatean NPUticketHandle amissingassetticketCreate anAT&Tticket froman emailCall a FTwhosevoicemailbox is fullDeescalateanescalation

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remind TMO of the escalation process
  2. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  3. Check someone out of a CHG
  4. Use RDP or putty to reboot a controller remotely (link down)
  5. Create a VRZ ticket from a phone call
  6. Transfer a Call to the Tower NOC
  7. Send a Major Case notification with zero typos
  8. Reboot for Five9 issues
  9. Create a TMO DAS ticket from an email
  10. Check someone into a CHG
  11. Create a Major Case for an LSO
  12. Recognize a NOC teammate with Crowns
  13. WARM Transfer a Call to CCF
  14. Create a Change Ticket for Utility Work
  15. Close a Major Case
  16. Resolve a Ticket Remotely via Troubleshooting
  17. Save a Dispatch Due to Change Work
  18. Create a VRZ Small Cell Ticket from an email
  19. Verify a commercial power outage and put a ticket on hold
  20. Create an NPU ticket
  21. Handle a missing asset ticket
  22. Create an AT&T ticket from an email
  23. Call a FT whose voicemail box is full
  24. Deescalate an escalation