Create aTMO DASticket froman emailCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFChecksomeoneinto aCHGSend aMajor Casenotificationwith zerotyposCreate aChangeTicket forUtility WorkTransfer aCall to theTowerNOCSave aDispatchDue toChangeWorkRecognize aNOCteammatewith CrownsHandle amissingassetticketUse RDP orputty to reboota controllerremotely (linkdown)Resolve a TicketRemotely viaTroubleshootingCall a FTwhosevoicemailbox is fullChecksomeoneout of aCHGCreate aVRZ ticketfrom aphone callCreate aVRZ SmallCell Ticketfrom anemailWARMTransfer aCall toCCFRebootfor Five9issuesVerify acommercialpower outageand put aticket on holdDeescalateanescalationCreate aMajorCase foran LSOCreatean NPUticketClosea MajorCaseRemindTMO of theescalationprocessCreate anAT&Tticket froman emailCreate aTMO DASticket froman emailCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFChecksomeoneinto aCHGSend aMajor Casenotificationwith zerotyposCreate aChangeTicket forUtility WorkTransfer aCall to theTowerNOCSave aDispatchDue toChangeWorkRecognize aNOCteammatewith CrownsHandle amissingassetticketUse RDP orputty to reboota controllerremotely (linkdown)Resolve a TicketRemotely viaTroubleshootingCall a FTwhosevoicemailbox is fullChecksomeoneout of aCHGCreate aVRZ ticketfrom aphone callCreate aVRZ SmallCell Ticketfrom anemailWARMTransfer aCall toCCFRebootfor Five9issuesVerify acommercialpower outageand put aticket on holdDeescalateanescalationCreate aMajorCase foran LSOCreatean NPUticketClosea MajorCaseRemindTMO of theescalationprocessCreate anAT&Tticket froman email

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Create a TMO DAS ticket from an email
  2. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  3. Check someone into a CHG
  4. Send a Major Case notification with zero typos
  5. Create a Change Ticket for Utility Work
  6. Transfer a Call to the Tower NOC
  7. Save a Dispatch Due to Change Work
  8. Recognize a NOC teammate with Crowns
  9. Handle a missing asset ticket
  10. Use RDP or putty to reboot a controller remotely (link down)
  11. Resolve a Ticket Remotely via Troubleshooting
  12. Call a FT whose voicemail box is full
  13. Check someone out of a CHG
  14. Create a VRZ ticket from a phone call
  15. Create a VRZ Small Cell Ticket from an email
  16. WARM Transfer a Call to CCF
  17. Reboot for Five9 issues
  18. Verify a commercial power outage and put a ticket on hold
  19. Deescalate an escalation
  20. Create a Major Case for an LSO
  21. Create an NPU ticket
  22. Close a Major Case
  23. Remind TMO of the escalation process
  24. Create an AT&T ticket from an email