CheckRestorationfor a ticketreferred tofiberCheckrestofor CCFUse RDP orputty to reboota controllerremotely (linkdown)Save aDispatchDue toChangeWorkHandle amissingassetticketVerify acommercialpower outageand put aticket on holdClosea MajorCaseWARMTransfer aCall toCCFCreate aVRZ ticketfrom aphone callRebootfor Five9issuesCreate aVRZ SmallCell Ticketfrom anemailTransfer aCall to theTowerNOCResolve a TicketRemotely viaTroubleshootingRemindTMO of theescalationprocessRecognize aNOCteammatewith CrownsChecksomeoneout of aCHGCreate aMajorCase foran LSOCall a FTwhosevoicemailbox is fullSend aMajor Casenotificationwith zerotyposCreatean NPUticketCreate aChangeTicket forUtility WorkChecksomeoneinto aCHGCreate aTMO DASticket froman emailDeescalateanescalationCreate anAT&Tticket froman emailCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFUse RDP orputty to reboota controllerremotely (linkdown)Save aDispatchDue toChangeWorkHandle amissingassetticketVerify acommercialpower outageand put aticket on holdClosea MajorCaseWARMTransfer aCall toCCFCreate aVRZ ticketfrom aphone callRebootfor Five9issuesCreate aVRZ SmallCell Ticketfrom anemailTransfer aCall to theTowerNOCResolve a TicketRemotely viaTroubleshootingRemindTMO of theescalationprocessRecognize aNOCteammatewith CrownsChecksomeoneout of aCHGCreate aMajorCase foran LSOCall a FTwhosevoicemailbox is fullSend aMajor Casenotificationwith zerotyposCreatean NPUticketCreate aChangeTicket forUtility WorkChecksomeoneinto aCHGCreate aTMO DASticket froman emailDeescalateanescalationCreate anAT&Tticket froman email

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  2. Use RDP or putty to reboot a controller remotely (link down)
  3. Save a Dispatch Due to Change Work
  4. Handle a missing asset ticket
  5. Verify a commercial power outage and put a ticket on hold
  6. Close a Major Case
  7. WARM Transfer a Call to CCF
  8. Create a VRZ ticket from a phone call
  9. Reboot for Five9 issues
  10. Create a VRZ Small Cell Ticket from an email
  11. Transfer a Call to the Tower NOC
  12. Resolve a Ticket Remotely via Troubleshooting
  13. Remind TMO of the escalation process
  14. Recognize a NOC teammate with Crowns
  15. Check someone out of a CHG
  16. Create a Major Case for an LSO
  17. Call a FT whose voicemail box is full
  18. Send a Major Case notification with zero typos
  19. Create an NPU ticket
  20. Create a Change Ticket for Utility Work
  21. Check someone into a CHG
  22. Create a TMO DAS ticket from an email
  23. Deescalate an escalation
  24. Create an AT&T ticket from an email