Call a FTwhosevoicemailbox is fullDeescalateanescalationCreate aMajorCase foran LSOClosea MajorCaseCreate aTMO DASticket froman emailHandle amissingassetticketVerify acommercialpower outageand put aticket on holdCreate aVRZ SmallCell Ticketfrom anemailCreatean NPUticketResolve a TicketRemotely viaTroubleshootingSave aDispatchDue toChangeWorkCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFRemindTMO of theescalationprocessTransfer aCall to theTowerNOCRecognize aNOCteammatewith CrownsChecksomeoneinto aCHGCreate aVRZ ticketfrom aphone callSend aMajor Casenotificationwith zerotyposUse RDP orputty to reboota controllerremotely (linkdown)Rebootfor Five9issuesWARMTransfer aCall toCCFCreate aChangeTicket forUtility WorkChecksomeoneout of aCHGCreate anAT&Tticket froman emailCall a FTwhosevoicemailbox is fullDeescalateanescalationCreate aMajorCase foran LSOClosea MajorCaseCreate aTMO DASticket froman emailHandle amissingassetticketVerify acommercialpower outageand put aticket on holdCreate aVRZ SmallCell Ticketfrom anemailCreatean NPUticketResolve a TicketRemotely viaTroubleshootingSave aDispatchDue toChangeWorkCheckRestorationfor a ticketreferred tofiberCheckrestofor CCFRemindTMO of theescalationprocessTransfer aCall to theTowerNOCRecognize aNOCteammatewith CrownsChecksomeoneinto aCHGCreate aVRZ ticketfrom aphone callSend aMajor Casenotificationwith zerotyposUse RDP orputty to reboota controllerremotely (linkdown)Rebootfor Five9issuesWARMTransfer aCall toCCFCreate aChangeTicket forUtility WorkChecksomeoneout of aCHGCreate anAT&Tticket froman email

NOC-GO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Call a FT whose voicemail box is full
  2. Deescalate an escalation
  3. Create a Major Case for an LSO
  4. Close a Major Case
  5. Create a TMO DAS ticket from an email
  6. Handle a missing asset ticket
  7. Verify a commercial power outage and put a ticket on hold
  8. Create a VRZ Small Cell Ticket from an email
  9. Create an NPU ticket
  10. Resolve a Ticket Remotely via Troubleshooting
  11. Save a Dispatch Due to Change Work
  12. Check resto for CCF
    Check Restoration for a ticket referred to fiber
  13. Remind TMO of the escalation process
  14. Transfer a Call to the Tower NOC
  15. Recognize a NOC teammate with Crowns
  16. Check someone into a CHG
  17. Create a VRZ ticket from a phone call
  18. Send a Major Case notification with zero typos
  19. Use RDP or putty to reboot a controller remotely (link down)
  20. Reboot for Five9 issues
  21. WARM Transfer a Call to CCF
  22. Create a Change Ticket for Utility Work
  23. Check someone out of a CHG
  24. Create an AT&T ticket from an email