ReassurethecustomerACW is10 orlessIOCRopeningrecognizethecustomerTENUREVocalized thecustomerrespect fortheIOCRclosingemotionalstatementacknowledgethe issuevocalizedownershipfrombeginning toendrelate tocustomerissueWorkedyourActionPlanProvideda selfhelpVisualaudit ofaccountEmpathystatementaskedeffectiveProbingquestionsAUX 0is 15 orlowerUsed Scopeof Supportto follow TSpolicytransfersat 25%or lowerRecapCallOffered apromotionCheckedforunderstandingAddeda lineReducethecustomereffortUsedTcommReassurethecustomerACW is10 orlessIOCRopeningrecognizethecustomerTENUREVocalized thecustomerrespect fortheIOCRclosingemotionalstatementacknowledgethe issuevocalizedownershipfrombeginning toendrelate tocustomerissueWorkedyourActionPlanProvideda selfhelpVisualaudit ofaccountEmpathystatementaskedeffectiveProbingquestionsAUX 0is 15 orlowerUsed Scopeof Supportto follow TSpolicytransfersat 25%or lowerRecapCallOffered apromotionCheckedforunderstandingAddeda lineReducethecustomereffortUsedTcomm

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reassure the customer
  2. ACW is 10 or less
  3. IOCR opening
  4. recognize the customer TENURE
  5. Vocalized the customer respect for the
  6. IOCR closing
  7. emotional statement
  8. acknowledge the issue
  9. vocalized ownership from beginning to end
  10. relate to customer issue
  11. Worked your Action Plan
  12. Provided a self help
  13. Visual audit of account
  14. Empathy statement
  15. asked effective Probing questions
  16. AUX 0 is 15 or lower
  17. Used Scope of Support to follow TS policy
  18. transfers at 25% or lower
  19. Recap Call
  20. Offered a promotion
  21. Checked for understanding
  22. Added a line
  23. Reduce the customer effort
  24. Used Tcomm