Reducethecustomereffortvocalizedownershipfrombeginning toendVocalized thecustomerrespect forthetransfersat 25%or loweraskedeffectiveProbingquestionsAddeda linerecognizethecustomerTENUREReassurethecustomeremotionalstatementUsed Scopeof Supportto follow TSpolicyacknowledgethe issueOffered apromotionUsedTcommEmpathystatementIOCRclosingAUX 0is 15 orlowerACW is10 orlessVisualaudit ofaccountCheckedforunderstandingWorkedyourActionPlanrelate tocustomerissueRecapCallProvideda selfhelpIOCRopeningReducethecustomereffortvocalizedownershipfrombeginning toendVocalized thecustomerrespect forthetransfersat 25%or loweraskedeffectiveProbingquestionsAddeda linerecognizethecustomerTENUREReassurethecustomeremotionalstatementUsed Scopeof Supportto follow TSpolicyacknowledgethe issueOffered apromotionUsedTcommEmpathystatementIOCRclosingAUX 0is 15 orlowerACW is10 orlessVisualaudit ofaccountCheckedforunderstandingWorkedyourActionPlanrelate tocustomerissueRecapCallProvideda selfhelpIOCRopening

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reduce the customer effort
  2. vocalized ownership from beginning to end
  3. Vocalized the customer respect for the
  4. transfers at 25% or lower
  5. asked effective Probing questions
  6. Added a line
  7. recognize the customer TENURE
  8. Reassure the customer
  9. emotional statement
  10. Used Scope of Support to follow TS policy
  11. acknowledge the issue
  12. Offered a promotion
  13. Used Tcomm
  14. Empathy statement
  15. IOCR closing
  16. AUX 0 is 15 or lower
  17. ACW is 10 or less
  18. Visual audit of account
  19. Checked for understanding
  20. Worked your Action Plan
  21. relate to customer issue
  22. Recap Call
  23. Provided a self help
  24. IOCR opening