AUX 0is 15 orloweremotionalstatementEmpathystatementCheckedforunderstandingProvideda selfhelpReassurethecustomerUsedTcommIOCRclosingrecognizethecustomerTENUREacknowledgethe issueIOCRopeningVisualaudit ofaccountrelate tocustomerissueVocalized thecustomerrespect forthevocalizedownershipfrombeginning toendaskedeffectiveProbingquestionsAddeda lineOffered apromotionACW is10 orlessUsed Scopeof Supportto follow TSpolicyRecapCallWorkedyourActionPlanReducethecustomerefforttransfersat 25%or lowerAUX 0is 15 orloweremotionalstatementEmpathystatementCheckedforunderstandingProvideda selfhelpReassurethecustomerUsedTcommIOCRclosingrecognizethecustomerTENUREacknowledgethe issueIOCRopeningVisualaudit ofaccountrelate tocustomerissueVocalized thecustomerrespect forthevocalizedownershipfrombeginning toendaskedeffectiveProbingquestionsAddeda lineOffered apromotionACW is10 orlessUsed Scopeof Supportto follow TSpolicyRecapCallWorkedyourActionPlanReducethecustomerefforttransfersat 25%or lower

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AUX 0 is 15 or lower
  2. emotional statement
  3. Empathy statement
  4. Checked for understanding
  5. Provided a self help
  6. Reassure the customer
  7. Used Tcomm
  8. IOCR closing
  9. recognize the customer TENURE
  10. acknowledge the issue
  11. IOCR opening
  12. Visual audit of account
  13. relate to customer issue
  14. Vocalized the customer respect for the
  15. vocalized ownership from beginning to end
  16. asked effective Probing questions
  17. Added a line
  18. Offered a promotion
  19. ACW is 10 or less
  20. Used Scope of Support to follow TS policy
  21. Recap Call
  22. Worked your Action Plan
  23. Reduce the customer effort
  24. transfers at 25% or lower