EmpathystatementUsedTcommrecognizethecustomerTENURErelate tocustomerissueAUX 0is 15 orlowerVisualaudit ofaccountIOCRclosingCheckedforunderstandingtransfersat 25%or lowerReducethecustomereffortAddeda lineaskedeffectiveProbingquestionsOffered apromotionProvideda selfhelpACW is10 orlessReassurethecustomerVocalized thecustomerrespect fortheacknowledgethe issueemotionalstatementvocalizedownershipfrombeginning toendRecapCallIOCRopeningUsed Scopeof Supportto follow TSpolicyWorkedyourActionPlanEmpathystatementUsedTcommrecognizethecustomerTENURErelate tocustomerissueAUX 0is 15 orlowerVisualaudit ofaccountIOCRclosingCheckedforunderstandingtransfersat 25%or lowerReducethecustomereffortAddeda lineaskedeffectiveProbingquestionsOffered apromotionProvideda selfhelpACW is10 orlessReassurethecustomerVocalized thecustomerrespect fortheacknowledgethe issueemotionalstatementvocalizedownershipfrombeginning toendRecapCallIOCRopeningUsed Scopeof Supportto follow TSpolicyWorkedyourActionPlan

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy statement
  2. Used Tcomm
  3. recognize the customer TENURE
  4. relate to customer issue
  5. AUX 0 is 15 or lower
  6. Visual audit of account
  7. IOCR closing
  8. Checked for understanding
  9. transfers at 25% or lower
  10. Reduce the customer effort
  11. Added a line
  12. asked effective Probing questions
  13. Offered a promotion
  14. Provided a self help
  15. ACW is 10 or less
  16. Reassure the customer
  17. Vocalized the customer respect for the
  18. acknowledge the issue
  19. emotional statement
  20. vocalized ownership from beginning to end
  21. Recap Call
  22. IOCR opening
  23. Used Scope of Support to follow TS policy
  24. Worked your Action Plan