UsedTcommvocalizedownershipfrombeginning toendrelate tocustomerissueIOCRopeningAUX 0is 15 orlowerACW is10 orlessCheckedforunderstandingIOCRclosingReducethecustomereffortUsed Scopeof Supportto follow TSpolicyReassurethecustomerAddeda lineRecapCallrecognizethecustomerTENUREemotionalstatementWorkedyourActionPlanProvideda selfhelpacknowledgethe issueOffered apromotionVisualaudit ofaccounttransfersat 25%or lowerEmpathystatementVocalized thecustomerrespect fortheaskedeffectiveProbingquestionsUsedTcommvocalizedownershipfrombeginning toendrelate tocustomerissueIOCRopeningAUX 0is 15 orlowerACW is10 orlessCheckedforunderstandingIOCRclosingReducethecustomereffortUsed Scopeof Supportto follow TSpolicyReassurethecustomerAddeda lineRecapCallrecognizethecustomerTENUREemotionalstatementWorkedyourActionPlanProvideda selfhelpacknowledgethe issueOffered apromotionVisualaudit ofaccounttransfersat 25%or lowerEmpathystatementVocalized thecustomerrespect fortheaskedeffectiveProbingquestions

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Tcomm
  2. vocalized ownership from beginning to end
  3. relate to customer issue
  4. IOCR opening
  5. AUX 0 is 15 or lower
  6. ACW is 10 or less
  7. Checked for understanding
  8. IOCR closing
  9. Reduce the customer effort
  10. Used Scope of Support to follow TS policy
  11. Reassure the customer
  12. Added a line
  13. Recap Call
  14. recognize the customer TENURE
  15. emotional statement
  16. Worked your Action Plan
  17. Provided a self help
  18. acknowledge the issue
  19. Offered a promotion
  20. Visual audit of account
  21. transfers at 25% or lower
  22. Empathy statement
  23. Vocalized the customer respect for the
  24. asked effective Probing questions