Provideda selfhelpACW is10 orlessrelate tocustomerissueOffered apromotionVocalized thecustomerrespect fortheIOCRopeningrecognizethecustomerTENUREAddeda lineCheckedforunderstandingReassurethecustomertransfersat 25%or lowerRecapCallUsedTcommIOCRclosingAUX 0is 15 orlowervocalizedownershipfrombeginning toendEmpathystatementemotionalstatementVisualaudit ofaccountacknowledgethe issueWorkedyourActionPlanaskedeffectiveProbingquestionsUsed Scopeof Supportto follow TSpolicyReducethecustomereffortProvideda selfhelpACW is10 orlessrelate tocustomerissueOffered apromotionVocalized thecustomerrespect fortheIOCRopeningrecognizethecustomerTENUREAddeda lineCheckedforunderstandingReassurethecustomertransfersat 25%or lowerRecapCallUsedTcommIOCRclosingAUX 0is 15 orlowervocalizedownershipfrombeginning toendEmpathystatementemotionalstatementVisualaudit ofaccountacknowledgethe issueWorkedyourActionPlanaskedeffectiveProbingquestionsUsed Scopeof Supportto follow TSpolicyReducethecustomereffort

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided a self help
  2. ACW is 10 or less
  3. relate to customer issue
  4. Offered a promotion
  5. Vocalized the customer respect for the
  6. IOCR opening
  7. recognize the customer TENURE
  8. Added a line
  9. Checked for understanding
  10. Reassure the customer
  11. transfers at 25% or lower
  12. Recap Call
  13. Used Tcomm
  14. IOCR closing
  15. AUX 0 is 15 or lower
  16. vocalized ownership from beginning to end
  17. Empathy statement
  18. emotional statement
  19. Visual audit of account
  20. acknowledge the issue
  21. Worked your Action Plan
  22. asked effective Probing questions
  23. Used Scope of Support to follow TS policy
  24. Reduce the customer effort