ReducethecustomereffortVocalized thecustomerrespect fortheUsedTcommReassurethecustomerrecognizethecustomerTENUREacknowledgethe issueemotionalstatementProvideda selfhelptransfersat 25%or lowerAUX 0is 15 orlowervocalizedownershipfrombeginning toendrelate tocustomerissueRecapCallAddeda lineaskedeffectiveProbingquestionsIOCRopeningCheckedforunderstandingACW is10 orlessVisualaudit ofaccountWorkedyourActionPlanIOCRclosingOffered apromotionEmpathystatementUsed Scopeof Supportto follow TSpolicyReducethecustomereffortVocalized thecustomerrespect fortheUsedTcommReassurethecustomerrecognizethecustomerTENUREacknowledgethe issueemotionalstatementProvideda selfhelptransfersat 25%or lowerAUX 0is 15 orlowervocalizedownershipfrombeginning toendrelate tocustomerissueRecapCallAddeda lineaskedeffectiveProbingquestionsIOCRopeningCheckedforunderstandingACW is10 orlessVisualaudit ofaccountWorkedyourActionPlanIOCRclosingOffered apromotionEmpathystatementUsed Scopeof Supportto follow TSpolicy

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reduce the customer effort
  2. Vocalized the customer respect for the
  3. Used Tcomm
  4. Reassure the customer
  5. recognize the customer TENURE
  6. acknowledge the issue
  7. emotional statement
  8. Provided a self help
  9. transfers at 25% or lower
  10. AUX 0 is 15 or lower
  11. vocalized ownership from beginning to end
  12. relate to customer issue
  13. Recap Call
  14. Added a line
  15. asked effective Probing questions
  16. IOCR opening
  17. Checked for understanding
  18. ACW is 10 or less
  19. Visual audit of account
  20. Worked your Action Plan
  21. IOCR closing
  22. Offered a promotion
  23. Empathy statement
  24. Used Scope of Support to follow TS policy