Provideda selfhelpRecapCallWorkedyourActionPlanvocalizedownershipfrombeginning toendacknowledgethe issueVocalized thecustomerrespect fortheAUX 0is 15 orloweremotionalstatementUsed Scopeof Supportto follow TSpolicyaskedeffectiveProbingquestionsReducethecustomereffortUsedTcommCheckedforunderstandingIOCRclosingAddeda lineOffered apromotionIOCRopeningACW is10 orlessEmpathystatementReassurethecustomertransfersat 25%or lowerVisualaudit ofaccountrelate tocustomerissuerecognizethecustomerTENUREProvideda selfhelpRecapCallWorkedyourActionPlanvocalizedownershipfrombeginning toendacknowledgethe issueVocalized thecustomerrespect fortheAUX 0is 15 orloweremotionalstatementUsed Scopeof Supportto follow TSpolicyaskedeffectiveProbingquestionsReducethecustomereffortUsedTcommCheckedforunderstandingIOCRclosingAddeda lineOffered apromotionIOCRopeningACW is10 orlessEmpathystatementReassurethecustomertransfersat 25%or lowerVisualaudit ofaccountrelate tocustomerissuerecognizethecustomerTENURE

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided a self help
  2. Recap Call
  3. Worked your Action Plan
  4. vocalized ownership from beginning to end
  5. acknowledge the issue
  6. Vocalized the customer respect for the
  7. AUX 0 is 15 or lower
  8. emotional statement
  9. Used Scope of Support to follow TS policy
  10. asked effective Probing questions
  11. Reduce the customer effort
  12. Used Tcomm
  13. Checked for understanding
  14. IOCR closing
  15. Added a line
  16. Offered a promotion
  17. IOCR opening
  18. ACW is 10 or less
  19. Empathy statement
  20. Reassure the customer
  21. transfers at 25% or lower
  22. Visual audit of account
  23. relate to customer issue
  24. recognize the customer TENURE