RecapCallVocalized thecustomerrespect fortheVisualaudit ofaccountIOCRclosingACW is10 orlessacknowledgethe issueIOCRopeningProvideda selfhelprelate tocustomerissueReassurethecustomeremotionalstatementAddeda lineUsed Scopeof Supportto follow TSpolicyaskedeffectiveProbingquestionsvocalizedownershipfrombeginning toendWorkedyourActionPlantransfersat 25%or lowerOffered apromotionEmpathystatementCheckedforunderstandingReducethecustomereffortAUX 0is 15 orlowerUsedTcommrecognizethecustomerTENURERecapCallVocalized thecustomerrespect fortheVisualaudit ofaccountIOCRclosingACW is10 orlessacknowledgethe issueIOCRopeningProvideda selfhelprelate tocustomerissueReassurethecustomeremotionalstatementAddeda lineUsed Scopeof Supportto follow TSpolicyaskedeffectiveProbingquestionsvocalizedownershipfrombeginning toendWorkedyourActionPlantransfersat 25%or lowerOffered apromotionEmpathystatementCheckedforunderstandingReducethecustomereffortAUX 0is 15 orlowerUsedTcommrecognizethecustomerTENURE

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap Call
  2. Vocalized the customer respect for the
  3. Visual audit of account
  4. IOCR closing
  5. ACW is 10 or less
  6. acknowledge the issue
  7. IOCR opening
  8. Provided a self help
  9. relate to customer issue
  10. Reassure the customer
  11. emotional statement
  12. Added a line
  13. Used Scope of Support to follow TS policy
  14. asked effective Probing questions
  15. vocalized ownership from beginning to end
  16. Worked your Action Plan
  17. transfers at 25% or lower
  18. Offered a promotion
  19. Empathy statement
  20. Checked for understanding
  21. Reduce the customer effort
  22. AUX 0 is 15 or lower
  23. Used Tcomm
  24. recognize the customer TENURE