transfersat 25%or lowerAddeda lineaskedeffectiveProbingquestionsAUX 0is 15 orlowerVocalized thecustomerrespect fortheIOCRopeningEmpathystatementIOCRclosingUsedTcommACW is10 orlessProvideda selfhelpvocalizedownershipfrombeginning toendRecapCallCheckedforunderstandingVisualaudit ofaccountrecognizethecustomerTENUREOffered apromotionReducethecustomereffortrelate tocustomerissueUsed Scopeof Supportto follow TSpolicyWorkedyourActionPlanacknowledgethe issueReassurethecustomeremotionalstatementtransfersat 25%or lowerAddeda lineaskedeffectiveProbingquestionsAUX 0is 15 orlowerVocalized thecustomerrespect fortheIOCRopeningEmpathystatementIOCRclosingUsedTcommACW is10 orlessProvideda selfhelpvocalizedownershipfrombeginning toendRecapCallCheckedforunderstandingVisualaudit ofaccountrecognizethecustomerTENUREOffered apromotionReducethecustomereffortrelate tocustomerissueUsed Scopeof Supportto follow TSpolicyWorkedyourActionPlanacknowledgethe issueReassurethecustomeremotionalstatement

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. transfers at 25% or lower
  2. Added a line
  3. asked effective Probing questions
  4. AUX 0 is 15 or lower
  5. Vocalized the customer respect for the
  6. IOCR opening
  7. Empathy statement
  8. IOCR closing
  9. Used Tcomm
  10. ACW is 10 or less
  11. Provided a self help
  12. vocalized ownership from beginning to end
  13. Recap Call
  14. Checked for understanding
  15. Visual audit of account
  16. recognize the customer TENURE
  17. Offered a promotion
  18. Reduce the customer effort
  19. relate to customer issue
  20. Used Scope of Support to follow TS policy
  21. Worked your Action Plan
  22. acknowledge the issue
  23. Reassure the customer
  24. emotional statement