emotionalstatementtransfersat 25%or loweraskedeffectiveProbingquestionsRecapCallWorkedyourActionPlanVisualaudit ofaccountvocalizedownershipfrombeginning toendrelate tocustomerissuerecognizethecustomerTENUREUsedTcommReassurethecustomerEmpathystatementACW is10 orlessIOCRopeningOffered apromotionVocalized thecustomerrespect fortheAUX 0is 15 orlowerAddeda lineIOCRclosingacknowledgethe issueCheckedforunderstandingProvideda selfhelpReducethecustomereffortUsed Scopeof Supportto follow TSpolicyemotionalstatementtransfersat 25%or loweraskedeffectiveProbingquestionsRecapCallWorkedyourActionPlanVisualaudit ofaccountvocalizedownershipfrombeginning toendrelate tocustomerissuerecognizethecustomerTENUREUsedTcommReassurethecustomerEmpathystatementACW is10 orlessIOCRopeningOffered apromotionVocalized thecustomerrespect fortheAUX 0is 15 orlowerAddeda lineIOCRclosingacknowledgethe issueCheckedforunderstandingProvideda selfhelpReducethecustomereffortUsed Scopeof Supportto follow TSpolicy

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. emotional statement
  2. transfers at 25% or lower
  3. asked effective Probing questions
  4. Recap Call
  5. Worked your Action Plan
  6. Visual audit of account
  7. vocalized ownership from beginning to end
  8. relate to customer issue
  9. recognize the customer TENURE
  10. Used Tcomm
  11. Reassure the customer
  12. Empathy statement
  13. ACW is 10 or less
  14. IOCR opening
  15. Offered a promotion
  16. Vocalized the customer respect for the
  17. AUX 0 is 15 or lower
  18. Added a line
  19. IOCR closing
  20. acknowledge the issue
  21. Checked for understanding
  22. Provided a self help
  23. Reduce the customer effort
  24. Used Scope of Support to follow TS policy