Used Scopeof Supportto follow TSpolicyvocalizedownershipfrombeginning toendEmpathystatementOffered apromotionCheckedforunderstandingVocalized thecustomerrespect fortheAUX 0is 15 orlowerWorkedyourActionPlanVisualaudit ofaccountIOCRopeningACW is10 orlesstransfersat 25%or lowerProvideda selfhelpaskedeffectiveProbingquestionsrecognizethecustomerTENUREReducethecustomereffortIOCRclosingAddeda lineacknowledgethe issuerelate tocustomerissueReassurethecustomerRecapCallUsedTcommemotionalstatementUsed Scopeof Supportto follow TSpolicyvocalizedownershipfrombeginning toendEmpathystatementOffered apromotionCheckedforunderstandingVocalized thecustomerrespect fortheAUX 0is 15 orlowerWorkedyourActionPlanVisualaudit ofaccountIOCRopeningACW is10 orlesstransfersat 25%or lowerProvideda selfhelpaskedeffectiveProbingquestionsrecognizethecustomerTENUREReducethecustomereffortIOCRclosingAddeda lineacknowledgethe issuerelate tocustomerissueReassurethecustomerRecapCallUsedTcommemotionalstatement

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Scope of Support to follow TS policy
  2. vocalized ownership from beginning to end
  3. Empathy statement
  4. Offered a promotion
  5. Checked for understanding
  6. Vocalized the customer respect for the
  7. AUX 0 is 15 or lower
  8. Worked your Action Plan
  9. Visual audit of account
  10. IOCR opening
  11. ACW is 10 or less
  12. transfers at 25% or lower
  13. Provided a self help
  14. asked effective Probing questions
  15. recognize the customer TENURE
  16. Reduce the customer effort
  17. IOCR closing
  18. Added a line
  19. acknowledge the issue
  20. relate to customer issue
  21. Reassure the customer
  22. Recap Call
  23. Used Tcomm
  24. emotional statement