CheckedforunderstandingIOCRclosingACW is10 orlessReassurethecustomeremotionalstatementRecapCallaskedeffectiveProbingquestionsWorkedyourActionPlanAddeda lineReducethecustomerefforttransfersat 25%or lowerUsed Scopeof Supportto follow TSpolicyIOCRopeningEmpathystatementVocalized thecustomerrespect fortherecognizethecustomerTENUREAUX 0is 15 orlowerrelate tocustomerissueProvideda selfhelpacknowledgethe issuevocalizedownershipfrombeginning toendUsedTcommVisualaudit ofaccountOffered apromotionCheckedforunderstandingIOCRclosingACW is10 orlessReassurethecustomeremotionalstatementRecapCallaskedeffectiveProbingquestionsWorkedyourActionPlanAddeda lineReducethecustomerefforttransfersat 25%or lowerUsed Scopeof Supportto follow TSpolicyIOCRopeningEmpathystatementVocalized thecustomerrespect fortherecognizethecustomerTENUREAUX 0is 15 orlowerrelate tocustomerissueProvideda selfhelpacknowledgethe issuevocalizedownershipfrombeginning toendUsedTcommVisualaudit ofaccountOffered apromotion

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked for understanding
  2. IOCR closing
  3. ACW is 10 or less
  4. Reassure the customer
  5. emotional statement
  6. Recap Call
  7. asked effective Probing questions
  8. Worked your Action Plan
  9. Added a line
  10. Reduce the customer effort
  11. transfers at 25% or lower
  12. Used Scope of Support to follow TS policy
  13. IOCR opening
  14. Empathy statement
  15. Vocalized the customer respect for the
  16. recognize the customer TENURE
  17. AUX 0 is 15 or lower
  18. relate to customer issue
  19. Provided a self help
  20. acknowledge the issue
  21. vocalized ownership from beginning to end
  22. Used Tcomm
  23. Visual audit of account
  24. Offered a promotion