RecapCallemotionalstatementReassurethecustomerIOCRclosingACW is10 orlessacknowledgethe issueVisualaudit ofaccountWorkedyourActionPlanOffered apromotionUsedTcommAUX 0is 15 orlowerCheckedforunderstandingProvideda selfhelpEmpathystatementaskedeffectiveProbingquestionsrecognizethecustomerTENURErelate tocustomerissuetransfersat 25%or lowerVocalized thecustomerrespect fortheIOCRopeningAddeda linevocalizedownershipfrombeginning toendUsed Scopeof Supportto follow TSpolicyReducethecustomereffortRecapCallemotionalstatementReassurethecustomerIOCRclosingACW is10 orlessacknowledgethe issueVisualaudit ofaccountWorkedyourActionPlanOffered apromotionUsedTcommAUX 0is 15 orlowerCheckedforunderstandingProvideda selfhelpEmpathystatementaskedeffectiveProbingquestionsrecognizethecustomerTENURErelate tocustomerissuetransfersat 25%or lowerVocalized thecustomerrespect fortheIOCRopeningAddeda linevocalizedownershipfrombeginning toendUsed Scopeof Supportto follow TSpolicyReducethecustomereffort

IOCR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap Call
  2. emotional statement
  3. Reassure the customer
  4. IOCR closing
  5. ACW is 10 or less
  6. acknowledge the issue
  7. Visual audit of account
  8. Worked your Action Plan
  9. Offered a promotion
  10. Used Tcomm
  11. AUX 0 is 15 or lower
  12. Checked for understanding
  13. Provided a self help
  14. Empathy statement
  15. asked effective Probing questions
  16. recognize the customer TENURE
  17. relate to customer issue
  18. transfers at 25% or lower
  19. Vocalized the customer respect for the
  20. IOCR opening
  21. Added a line
  22. vocalized ownership from beginning to end
  23. Used Scope of Support to follow TS policy
  24. Reduce the customer effort