I get howthis couldbeconfusing.Can youexplainwhat youmean by…?Thankyou forletting meknow.That’snotokay.I will passyourfeedback toour team.Iunderstandhow that’sfrustrating.Could yougive meanexample?Please let meknow if I’vemisunderstoodanything.Thank youfor takingthe time toexplain that.From what Iunderstand, theissue you’reexperiencingis...I will makesure thisgetsresolvedquickly.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I knowhowfrustratingit can feel.I’ll get backto you in_______[time limit].I understandhowinconvenientthis is foryou.I’m sorryyou’ve hadto dealwith this.You canexpect anupdate fromus by[date/time].Here’s oneway we canresolve thisissue: …Can I share afew optionsI’ve come upwith to makethings right?I’m sorryyou’rehavingtrouble.Thanks forreachingout aboutthis.Let me talk tomy managerand see whatwe can do tofix this ASAP.Please let usknow if thereis anythingelse we canhelp with.Thank youfor taking thetime to sharethat with us.I get howthis couldbeconfusing.Can youexplainwhat youmean by…?Thankyou forletting meknow.That’snotokay.I will passyourfeedback toour team.Iunderstandhow that’sfrustrating.Could yougive meanexample?Please let meknow if I’vemisunderstoodanything.Thank youfor takingthe time toexplain that.From what Iunderstand, theissue you’reexperiencingis...I will makesure thisgetsresolvedquickly.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I knowhowfrustratingit can feel.I’ll get backto you in_______[time limit].I understandhowinconvenientthis is foryou.I’m sorryyou’ve hadto dealwith this.You canexpect anupdate fromus by[date/time].Here’s oneway we canresolve thisissue: …Can I share afew optionsI’ve come upwith to makethings right?I’m sorryyou’rehavingtrouble.Thanks forreachingout aboutthis.Let me talk tomy managerand see whatwe can do tofix this ASAP.Please let usknow if thereis anythingelse we canhelp with.Thank youfor taking thetime to sharethat with us.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I get how this could be confusing.
  2. Can you explain what you mean by…?
  3. Thank you for letting me know.
  4. That’s not okay.
  5. I will pass your feedback to our team.
  6. I understand how that’s frustrating.
  7. Could you give me an example?
  8. Please let me know if I’ve misunderstood anything.
  9. Thank you for taking the time to explain that.
  10. From what I understand, the issue you’re experiencing is...
  11. I will make sure this gets resolved quickly.
  12. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  13. I know how frustrating it can feel.
  14. I’ll get back to you in _______ [time limit].
  15. I understand how inconvenient this is for you.
  16. I’m sorry you’ve had to deal with this.
  17. You can expect an update from us by [date/time].
  18. Here’s one way we can resolve this issue: …
  19. Can I share a few options I’ve come up with to make things right?
  20. I’m sorry you’re having trouble.
  21. Thanks for reaching out about this.
  22. Let me talk to my manager and see what we can do to fix this ASAP.
  23. Please let us know if there is anything else we can help with.
  24. Thank you for taking the time to share that with us.