(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I will make sure this gets resolved quickly.
I understand how inconvenient this is for you.
Could you give me an example?
I’m sorry you’ve had to deal with this.
I’ll get back to you in _______ [time limit].
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I know how frustrating it can feel.
I understand how that’s frustrating.
Can you explain what you mean by…?
Let me talk to my manager and see what we can do to fix this ASAP.
I get how this could be confusing.
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From what I understand, the issue you’re experiencing is...
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Here’s one way we can resolve this issue: …
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You can expect an update from us by [date/time].
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I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.