Please let meknow if I’vemisunderstoodanything.Thank youfor takingthe time toexplain that.I’m sorryyou’rehavingtrouble.I get howthis couldbeconfusing.Can youexplainwhat youmean by…?Could yougive meanexample?Thank youfor taking thetime to sharethat with us.Please let usknow if thereis anythingelse we canhelp with.I will passyourfeedback toour team.From what Iunderstand, theissue you’reexperiencingis...Can I share afew optionsI’ve come upwith to makethings right?I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Thankyou forletting meknow.You canexpect anupdate fromus by[date/time].I knowhowfrustratingit can feel.I’m sorryyou’ve hadto dealwith this.I understandhowinconvenientthis is foryou.Thanks forreachingout aboutthis.That’snotokay.Here’s oneway we canresolve thisissue: …Let me talk tomy managerand see whatwe can do tofix this ASAP.Iunderstandhow that’sfrustrating.I’ll get backto you in_______[time limit].I will makesure thisgetsresolvedquickly.Please let meknow if I’vemisunderstoodanything.Thank youfor takingthe time toexplain that.I’m sorryyou’rehavingtrouble.I get howthis couldbeconfusing.Can youexplainwhat youmean by…?Could yougive meanexample?Thank youfor taking thetime to sharethat with us.Please let usknow if thereis anythingelse we canhelp with.I will passyourfeedback toour team.From what Iunderstand, theissue you’reexperiencingis...Can I share afew optionsI’ve come upwith to makethings right?I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Thankyou forletting meknow.You canexpect anupdate fromus by[date/time].I knowhowfrustratingit can feel.I’m sorryyou’ve hadto dealwith this.I understandhowinconvenientthis is foryou.Thanks forreachingout aboutthis.That’snotokay.Here’s oneway we canresolve thisissue: …Let me talk tomy managerand see whatwe can do tofix this ASAP.Iunderstandhow that’sfrustrating.I’ll get backto you in_______[time limit].I will makesure thisgetsresolvedquickly.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Please let me know if I’ve misunderstood anything.
  2. Thank you for taking the time to explain that.
  3. I’m sorry you’re having trouble.
  4. I get how this could be confusing.
  5. Can you explain what you mean by…?
  6. Could you give me an example?
  7. Thank you for taking the time to share that with us.
  8. Please let us know if there is anything else we can help with.
  9. I will pass your feedback to our team.
  10. From what I understand, the issue you’re experiencing is...
  11. Can I share a few options I’ve come up with to make things right?
  12. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  13. Thank you for letting me know.
  14. You can expect an update from us by [date/time].
  15. I know how frustrating it can feel.
  16. I’m sorry you’ve had to deal with this.
  17. I understand how inconvenient this is for you.
  18. Thanks for reaching out about this.
  19. That’s not okay.
  20. Here’s one way we can resolve this issue: …
  21. Let me talk to my manager and see what we can do to fix this ASAP.
  22. I understand how that’s frustrating.
  23. I’ll get back to you in _______ [time limit].
  24. I will make sure this gets resolved quickly.