You canexpect anupdate fromus by[date/time].I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I’m sorryyou’ve hadto dealwith this.I will makesure thisgetsresolvedquickly.Can I share afew optionsI’ve come upwith to makethings right?Please let meknow if I’vemisunderstoodanything.Thank youfor taking thetime to sharethat with us.I get howthis couldbeconfusing.Let me talk tomy managerand see whatwe can do tofix this ASAP.Thankyou forletting meknow.Iunderstandhow that’sfrustrating.Thank youfor takingthe time toexplain that.Here’s oneway we canresolve thisissue: …Can youexplainwhat youmean by…?I understandhowinconvenientthis is foryou.I’m sorryyou’rehavingtrouble.From what Iunderstand, theissue you’reexperiencingis...Please let usknow if thereis anythingelse we canhelp with.Could yougive meanexample?Thanks forreachingout aboutthis.I knowhowfrustratingit can feel.That’snotokay.I’ll get backto you in_______[time limit].I will passyourfeedback toour team.You canexpect anupdate fromus by[date/time].I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I’m sorryyou’ve hadto dealwith this.I will makesure thisgetsresolvedquickly.Can I share afew optionsI’ve come upwith to makethings right?Please let meknow if I’vemisunderstoodanything.Thank youfor taking thetime to sharethat with us.I get howthis couldbeconfusing.Let me talk tomy managerand see whatwe can do tofix this ASAP.Thankyou forletting meknow.Iunderstandhow that’sfrustrating.Thank youfor takingthe time toexplain that.Here’s oneway we canresolve thisissue: …Can youexplainwhat youmean by…?I understandhowinconvenientthis is foryou.I’m sorryyou’rehavingtrouble.From what Iunderstand, theissue you’reexperiencingis...Please let usknow if thereis anythingelse we canhelp with.Could yougive meanexample?Thanks forreachingout aboutthis.I knowhowfrustratingit can feel.That’snotokay.I’ll get backto you in_______[time limit].I will passyourfeedback toour team.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You can expect an update from us by [date/time].
  2. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  3. I’m sorry you’ve had to deal with this.
  4. I will make sure this gets resolved quickly.
  5. Can I share a few options I’ve come up with to make things right?
  6. Please let me know if I’ve misunderstood anything.
  7. Thank you for taking the time to share that with us.
  8. I get how this could be confusing.
  9. Let me talk to my manager and see what we can do to fix this ASAP.
  10. Thank you for letting me know.
  11. I understand how that’s frustrating.
  12. Thank you for taking the time to explain that.
  13. Here’s one way we can resolve this issue: …
  14. Can you explain what you mean by…?
  15. I understand how inconvenient this is for you.
  16. I’m sorry you’re having trouble.
  17. From what I understand, the issue you’re experiencing is...
  18. Please let us know if there is anything else we can help with.
  19. Could you give me an example?
  20. Thanks for reaching out about this.
  21. I know how frustrating it can feel.
  22. That’s not okay.
  23. I’ll get back to you in _______ [time limit].
  24. I will pass your feedback to our team.