I will makesure thisgetsresolvedquickly.I understandhowinconvenientthis is foryou.I get howthis couldbeconfusing.Iunderstandhow that’sfrustrating.Thank youfor takingthe time toexplain that.Let me talk tomy managerand see whatwe can do tofix this ASAP.Could yougive meanexample?I’m sorryyou’ve hadto dealwith this.Please let meknow if I’vemisunderstoodanything.I’m sorryyou’rehavingtrouble.That’snotokay.Can youexplainwhat youmean by…?Thank youfor taking thetime to sharethat with us.From what Iunderstand, theissue you’reexperiencingis...Please let usknow if thereis anythingelse we canhelp with.Can I share afew optionsI’ve come upwith to makethings right?Thanks forreachingout aboutthis.Here’s oneway we canresolve thisissue: …Thankyou forletting meknow.I knowhowfrustratingit can feel.I will passyourfeedback toour team.You canexpect anupdate fromus by[date/time].I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I’ll get backto you in_______[time limit].I will makesure thisgetsresolvedquickly.I understandhowinconvenientthis is foryou.I get howthis couldbeconfusing.Iunderstandhow that’sfrustrating.Thank youfor takingthe time toexplain that.Let me talk tomy managerand see whatwe can do tofix this ASAP.Could yougive meanexample?I’m sorryyou’ve hadto dealwith this.Please let meknow if I’vemisunderstoodanything.I’m sorryyou’rehavingtrouble.That’snotokay.Can youexplainwhat youmean by…?Thank youfor taking thetime to sharethat with us.From what Iunderstand, theissue you’reexperiencingis...Please let usknow if thereis anythingelse we canhelp with.Can I share afew optionsI’ve come upwith to makethings right?Thanks forreachingout aboutthis.Here’s oneway we canresolve thisissue: …Thankyou forletting meknow.I knowhowfrustratingit can feel.I will passyourfeedback toour team.You canexpect anupdate fromus by[date/time].I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I’ll get backto you in_______[time limit].

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I will make sure this gets resolved quickly.
  2. I understand how inconvenient this is for you.
  3. I get how this could be confusing.
  4. I understand how that’s frustrating.
  5. Thank you for taking the time to explain that.
  6. Let me talk to my manager and see what we can do to fix this ASAP.
  7. Could you give me an example?
  8. I’m sorry you’ve had to deal with this.
  9. Please let me know if I’ve misunderstood anything.
  10. I’m sorry you’re having trouble.
  11. That’s not okay.
  12. Can you explain what you mean by…?
  13. Thank you for taking the time to share that with us.
  14. From what I understand, the issue you’re experiencing is...
  15. Please let us know if there is anything else we can help with.
  16. Can I share a few options I’ve come up with to make things right?
  17. Thanks for reaching out about this.
  18. Here’s one way we can resolve this issue: …
  19. Thank you for letting me know.
  20. I know how frustrating it can feel.
  21. I will pass your feedback to our team.
  22. You can expect an update from us by [date/time].
  23. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  24. I’ll get back to you in _______ [time limit].