I’m sorryyou’rehavingtrouble.I’m sorryyou’ve hadto dealwith this.Can I share afew optionsI’ve come upwith to makethings right?I understandhowinconvenientthis is foryou.From what Iunderstand, theissue you’reexperiencingis...Please let usknow if thereis anythingelse we canhelp with.Please let meknow if I’vemisunderstoodanything.Can youexplainwhat youmean by…?Iunderstandhow that’sfrustrating.I get howthis couldbeconfusing.You canexpect anupdate fromus by[date/time].Thankyou forletting meknow.Here’s oneway we canresolve thisissue: …I’ll get backto you in_______[time limit].That’snotokay.Thank youfor takingthe time toexplain that.Thank youfor taking thetime to sharethat with us.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I will passyourfeedback toour team.I will makesure thisgetsresolvedquickly.Let me talk tomy managerand see whatwe can do tofix this ASAP.I knowhowfrustratingit can feel.Could yougive meanexample?Thanks forreachingout aboutthis.I’m sorryyou’rehavingtrouble.I’m sorryyou’ve hadto dealwith this.Can I share afew optionsI’ve come upwith to makethings right?I understandhowinconvenientthis is foryou.From what Iunderstand, theissue you’reexperiencingis...Please let usknow if thereis anythingelse we canhelp with.Please let meknow if I’vemisunderstoodanything.Can youexplainwhat youmean by…?Iunderstandhow that’sfrustrating.I get howthis couldbeconfusing.You canexpect anupdate fromus by[date/time].Thankyou forletting meknow.Here’s oneway we canresolve thisissue: …I’ll get backto you in_______[time limit].That’snotokay.Thank youfor takingthe time toexplain that.Thank youfor taking thetime to sharethat with us.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I will passyourfeedback toour team.I will makesure thisgetsresolvedquickly.Let me talk tomy managerand see whatwe can do tofix this ASAP.I knowhowfrustratingit can feel.Could yougive meanexample?Thanks forreachingout aboutthis.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m sorry you’re having trouble.
  2. I’m sorry you’ve had to deal with this.
  3. Can I share a few options I’ve come up with to make things right?
  4. I understand how inconvenient this is for you.
  5. From what I understand, the issue you’re experiencing is...
  6. Please let us know if there is anything else we can help with.
  7. Please let me know if I’ve misunderstood anything.
  8. Can you explain what you mean by…?
  9. I understand how that’s frustrating.
  10. I get how this could be confusing.
  11. You can expect an update from us by [date/time].
  12. Thank you for letting me know.
  13. Here’s one way we can resolve this issue: …
  14. I’ll get back to you in _______ [time limit].
  15. That’s not okay.
  16. Thank you for taking the time to explain that.
  17. Thank you for taking the time to share that with us.
  18. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  19. I will pass your feedback to our team.
  20. I will make sure this gets resolved quickly.
  21. Let me talk to my manager and see what we can do to fix this ASAP.
  22. I know how frustrating it can feel.
  23. Could you give me an example?
  24. Thanks for reaching out about this.