Thank youfor takingthe time toexplain that.Thank youfor taking thetime to sharethat with us.Can youexplainwhat youmean by…?You canexpect anupdate fromus by[date/time].Let me talk tomy managerand see whatwe can do tofix this ASAP.I get howthis couldbeconfusing.I will passyourfeedback toour team.That’snotokay.Thanks forreachingout aboutthis.I will makesure thisgetsresolvedquickly.Please let meknow if I’vemisunderstoodanything.Please let usknow if thereis anythingelse we canhelp with.I’ll get backto you in_______[time limit].Here’s oneway we canresolve thisissue: …I understandhowinconvenientthis is foryou.I’m sorryyou’ve hadto dealwith this.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Thankyou forletting meknow.I’m sorryyou’rehavingtrouble.I knowhowfrustratingit can feel.Could yougive meanexample?Can I share afew optionsI’ve come upwith to makethings right?Iunderstandhow that’sfrustrating.From what Iunderstand, theissue you’reexperiencingis...Thank youfor takingthe time toexplain that.Thank youfor taking thetime to sharethat with us.Can youexplainwhat youmean by…?You canexpect anupdate fromus by[date/time].Let me talk tomy managerand see whatwe can do tofix this ASAP.I get howthis couldbeconfusing.I will passyourfeedback toour team.That’snotokay.Thanks forreachingout aboutthis.I will makesure thisgetsresolvedquickly.Please let meknow if I’vemisunderstoodanything.Please let usknow if thereis anythingelse we canhelp with.I’ll get backto you in_______[time limit].Here’s oneway we canresolve thisissue: …I understandhowinconvenientthis is foryou.I’m sorryyou’ve hadto dealwith this.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Thankyou forletting meknow.I’m sorryyou’rehavingtrouble.I knowhowfrustratingit can feel.Could yougive meanexample?Can I share afew optionsI’ve come upwith to makethings right?Iunderstandhow that’sfrustrating.From what Iunderstand, theissue you’reexperiencingis...

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for taking the time to explain that.
  2. Thank you for taking the time to share that with us.
  3. Can you explain what you mean by…?
  4. You can expect an update from us by [date/time].
  5. Let me talk to my manager and see what we can do to fix this ASAP.
  6. I get how this could be confusing.
  7. I will pass your feedback to our team.
  8. That’s not okay.
  9. Thanks for reaching out about this.
  10. I will make sure this gets resolved quickly.
  11. Please let me know if I’ve misunderstood anything.
  12. Please let us know if there is anything else we can help with.
  13. I’ll get back to you in _______ [time limit].
  14. Here’s one way we can resolve this issue: …
  15. I understand how inconvenient this is for you.
  16. I’m sorry you’ve had to deal with this.
  17. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  18. Thank you for letting me know.
  19. I’m sorry you’re having trouble.
  20. I know how frustrating it can feel.
  21. Could you give me an example?
  22. Can I share a few options I’ve come up with to make things right?
  23. I understand how that’s frustrating.
  24. From what I understand, the issue you’re experiencing is...