I will makesure thisgetsresolvedquickly.I understandhowinconvenientthis is foryou.Could yougive meanexample?I’m sorryyou’ve hadto dealwith this.I’ll get backto you in_______[time limit].I’m sorryyou’rehavingtrouble.I knowhowfrustratingit can feel.Iunderstandhow that’sfrustrating.Can youexplainwhat youmean by…?Let me talk tomy managerand see whatwe can do tofix this ASAP.I get howthis couldbeconfusing.Thanks forreachingout aboutthis.From what Iunderstand, theissue you’reexperiencingis...Please let meknow if I’vemisunderstoodanything.Please let usknow if thereis anythingelse we canhelp with.Here’s oneway we canresolve thisissue: …Thank youfor taking thetime to sharethat with us.You canexpect anupdate fromus by[date/time].Thankyou forletting meknow.Can I share afew optionsI’ve come upwith to makethings right?I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Thank youfor takingthe time toexplain that.I will passyourfeedback toour team.That’snotokay.I will makesure thisgetsresolvedquickly.I understandhowinconvenientthis is foryou.Could yougive meanexample?I’m sorryyou’ve hadto dealwith this.I’ll get backto you in_______[time limit].I’m sorryyou’rehavingtrouble.I knowhowfrustratingit can feel.Iunderstandhow that’sfrustrating.Can youexplainwhat youmean by…?Let me talk tomy managerand see whatwe can do tofix this ASAP.I get howthis couldbeconfusing.Thanks forreachingout aboutthis.From what Iunderstand, theissue you’reexperiencingis...Please let meknow if I’vemisunderstoodanything.Please let usknow if thereis anythingelse we canhelp with.Here’s oneway we canresolve thisissue: …Thank youfor taking thetime to sharethat with us.You canexpect anupdate fromus by[date/time].Thankyou forletting meknow.Can I share afew optionsI’ve come upwith to makethings right?I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Thank youfor takingthe time toexplain that.I will passyourfeedback toour team.That’snotokay.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I will make sure this gets resolved quickly.
  2. I understand how inconvenient this is for you.
  3. Could you give me an example?
  4. I’m sorry you’ve had to deal with this.
  5. I’ll get back to you in _______ [time limit].
  6. I’m sorry you’re having trouble.
  7. I know how frustrating it can feel.
  8. I understand how that’s frustrating.
  9. Can you explain what you mean by…?
  10. Let me talk to my manager and see what we can do to fix this ASAP.
  11. I get how this could be confusing.
  12. Thanks for reaching out about this.
  13. From what I understand, the issue you’re experiencing is...
  14. Please let me know if I’ve misunderstood anything.
  15. Please let us know if there is anything else we can help with.
  16. Here’s one way we can resolve this issue: …
  17. Thank you for taking the time to share that with us.
  18. You can expect an update from us by [date/time].
  19. Thank you for letting me know.
  20. Can I share a few options I’ve come up with to make things right?
  21. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  22. Thank you for taking the time to explain that.
  23. I will pass your feedback to our team.
  24. That’s not okay.