I’ll get backto you in_______[time limit].Here’s oneway we canresolve thisissue: …I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Please let usknow if thereis anythingelse we canhelp with.I will makesure thisgetsresolvedquickly.I get howthis couldbeconfusing.Thanks forreachingout aboutthis.Thankyou forletting meknow.That’snotokay.From what Iunderstand, theissue you’reexperiencingis...You canexpect anupdate fromus by[date/time].I understandhowinconvenientthis is foryou.Can youexplainwhat youmean by…?Thank youfor takingthe time toexplain that.Iunderstandhow that’sfrustrating.I knowhowfrustratingit can feel.Thank youfor taking thetime to sharethat with us.Let me talk tomy managerand see whatwe can do tofix this ASAP.I will passyourfeedback toour team.I’m sorryyou’ve hadto dealwith this.I’m sorryyou’rehavingtrouble.Please let meknow if I’vemisunderstoodanything.Can I share afew optionsI’ve come upwith to makethings right?Could yougive meanexample?I’ll get backto you in_______[time limit].Here’s oneway we canresolve thisissue: …I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Please let usknow if thereis anythingelse we canhelp with.I will makesure thisgetsresolvedquickly.I get howthis couldbeconfusing.Thanks forreachingout aboutthis.Thankyou forletting meknow.That’snotokay.From what Iunderstand, theissue you’reexperiencingis...You canexpect anupdate fromus by[date/time].I understandhowinconvenientthis is foryou.Can youexplainwhat youmean by…?Thank youfor takingthe time toexplain that.Iunderstandhow that’sfrustrating.I knowhowfrustratingit can feel.Thank youfor taking thetime to sharethat with us.Let me talk tomy managerand see whatwe can do tofix this ASAP.I will passyourfeedback toour team.I’m sorryyou’ve hadto dealwith this.I’m sorryyou’rehavingtrouble.Please let meknow if I’vemisunderstoodanything.Can I share afew optionsI’ve come upwith to makethings right?Could yougive meanexample?

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’ll get back to you in _______ [time limit].
  2. Here’s one way we can resolve this issue: …
  3. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  4. Please let us know if there is anything else we can help with.
  5. I will make sure this gets resolved quickly.
  6. I get how this could be confusing.
  7. Thanks for reaching out about this.
  8. Thank you for letting me know.
  9. That’s not okay.
  10. From what I understand, the issue you’re experiencing is...
  11. You can expect an update from us by [date/time].
  12. I understand how inconvenient this is for you.
  13. Can you explain what you mean by…?
  14. Thank you for taking the time to explain that.
  15. I understand how that’s frustrating.
  16. I know how frustrating it can feel.
  17. Thank you for taking the time to share that with us.
  18. Let me talk to my manager and see what we can do to fix this ASAP.
  19. I will pass your feedback to our team.
  20. I’m sorry you’ve had to deal with this.
  21. I’m sorry you’re having trouble.
  22. Please let me know if I’ve misunderstood anything.
  23. Can I share a few options I’ve come up with to make things right?
  24. Could you give me an example?