Let me talk tomy managerand see whatwe can do tofix this ASAP.Thank youfor taking thetime to sharethat with us.Thanks forreachingout aboutthis.I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.I understandhowinconvenientthis is foryou.Thankyou forletting meknow.I knowhowfrustratingit can feel.Here’s oneway we canresolve thisissue: …I’ll get backto you in_______[time limit].You canexpect anupdate fromus by[date/time].Thank youfor takingthe time toexplain that.I’m sorryyou’rehavingtrouble.Please let meknow if I’vemisunderstoodanything.That’snotokay.From what Iunderstand, theissue you’reexperiencingis...Please let usknow if thereis anythingelse we canhelp with.Can I share afew optionsI’ve come upwith to makethings right?Iunderstandhow that’sfrustrating.Could yougive meanexample?I will makesure thisgetsresolvedquickly.Can youexplainwhat youmean by…?I will passyourfeedback toour team.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Let me talk tomy managerand see whatwe can do tofix this ASAP.Thank youfor taking thetime to sharethat with us.Thanks forreachingout aboutthis.I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.I understandhowinconvenientthis is foryou.Thankyou forletting meknow.I knowhowfrustratingit can feel.Here’s oneway we canresolve thisissue: …I’ll get backto you in_______[time limit].You canexpect anupdate fromus by[date/time].Thank youfor takingthe time toexplain that.I’m sorryyou’rehavingtrouble.Please let meknow if I’vemisunderstoodanything.That’snotokay.From what Iunderstand, theissue you’reexperiencingis...Please let usknow if thereis anythingelse we canhelp with.Can I share afew optionsI’ve come upwith to makethings right?Iunderstandhow that’sfrustrating.Could yougive meanexample?I will makesure thisgetsresolvedquickly.Can youexplainwhat youmean by…?I will passyourfeedback toour team.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let me talk to my manager and see what we can do to fix this ASAP.
  2. Thank you for taking the time to share that with us.
  3. Thanks for reaching out about this.
  4. I get how this could be confusing.
  5. I’m sorry you’ve had to deal with this.
  6. I understand how inconvenient this is for you.
  7. Thank you for letting me know.
  8. I know how frustrating it can feel.
  9. Here’s one way we can resolve this issue: …
  10. I’ll get back to you in _______ [time limit].
  11. You can expect an update from us by [date/time].
  12. Thank you for taking the time to explain that.
  13. I’m sorry you’re having trouble.
  14. Please let me know if I’ve misunderstood anything.
  15. That’s not okay.
  16. From what I understand, the issue you’re experiencing is...
  17. Please let us know if there is anything else we can help with.
  18. Can I share a few options I’ve come up with to make things right?
  19. I understand how that’s frustrating.
  20. Could you give me an example?
  21. I will make sure this gets resolved quickly.
  22. Can you explain what you mean by…?
  23. I will pass your feedback to our team.
  24. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.