Can youexplainwhat youmean by…?Thank youfor takingthe time toexplain that.I will passyourfeedback toour team.I’m sorryyou’ve hadto dealwith this.Please let meknow if I’vemisunderstoodanything.Thankyou forletting meknow.That’snotokay.I will makesure thisgetsresolvedquickly.You canexpect anupdate fromus by[date/time].Could yougive meanexample?Please let usknow if thereis anythingelse we canhelp with.I get howthis couldbeconfusing.Let me talk tomy managerand see whatwe can do tofix this ASAP.I understandhowinconvenientthis is foryou.Thank youfor taking thetime to sharethat with us.Iunderstandhow that’sfrustrating.From what Iunderstand, theissue you’reexperiencingis...I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Thanks forreachingout aboutthis.I’ll get backto you in_______[time limit].I knowhowfrustratingit can feel.I’m sorryyou’rehavingtrouble.Here’s oneway we canresolve thisissue: …Can I share afew optionsI’ve come upwith to makethings right?Can youexplainwhat youmean by…?Thank youfor takingthe time toexplain that.I will passyourfeedback toour team.I’m sorryyou’ve hadto dealwith this.Please let meknow if I’vemisunderstoodanything.Thankyou forletting meknow.That’snotokay.I will makesure thisgetsresolvedquickly.You canexpect anupdate fromus by[date/time].Could yougive meanexample?Please let usknow if thereis anythingelse we canhelp with.I get howthis couldbeconfusing.Let me talk tomy managerand see whatwe can do tofix this ASAP.I understandhowinconvenientthis is foryou.Thank youfor taking thetime to sharethat with us.Iunderstandhow that’sfrustrating.From what Iunderstand, theissue you’reexperiencingis...I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Thanks forreachingout aboutthis.I’ll get backto you in_______[time limit].I knowhowfrustratingit can feel.I’m sorryyou’rehavingtrouble.Here’s oneway we canresolve thisissue: …Can I share afew optionsI’ve come upwith to makethings right?

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Can you explain what you mean by…?
  2. Thank you for taking the time to explain that.
  3. I will pass your feedback to our team.
  4. I’m sorry you’ve had to deal with this.
  5. Please let me know if I’ve misunderstood anything.
  6. Thank you for letting me know.
  7. That’s not okay.
  8. I will make sure this gets resolved quickly.
  9. You can expect an update from us by [date/time].
  10. Could you give me an example?
  11. Please let us know if there is anything else we can help with.
  12. I get how this could be confusing.
  13. Let me talk to my manager and see what we can do to fix this ASAP.
  14. I understand how inconvenient this is for you.
  15. Thank you for taking the time to share that with us.
  16. I understand how that’s frustrating.
  17. From what I understand, the issue you’re experiencing is...
  18. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  19. Thanks for reaching out about this.
  20. I’ll get back to you in _______ [time limit].
  21. I know how frustrating it can feel.
  22. I’m sorry you’re having trouble.
  23. Here’s one way we can resolve this issue: …
  24. Can I share a few options I’ve come up with to make things right?