Please let meknow if I’vemisunderstoodanything.Could yougive meanexample?I will passyourfeedback toour team.Here’s oneway we canresolve thisissue: …I’m sorryyou’ve hadto dealwith this.You canexpect anupdate fromus by[date/time].I’m sorryyou’rehavingtrouble.I knowhowfrustratingit can feel.Thank youfor taking thetime to sharethat with us.I get howthis couldbeconfusing.Thanks forreachingout aboutthis.That’snotokay.I understandhowinconvenientthis is foryou.Iunderstandhow that’sfrustrating.Please let usknow if thereis anythingelse we canhelp with.Thankyou forletting meknow.Can youexplainwhat youmean by…?I’ll get backto you in_______[time limit].From what Iunderstand, theissue you’reexperiencingis...I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Can I share afew optionsI’ve come upwith to makethings right?Let me talk tomy managerand see whatwe can do tofix this ASAP.Thank youfor takingthe time toexplain that.I will makesure thisgetsresolvedquickly.Please let meknow if I’vemisunderstoodanything.Could yougive meanexample?I will passyourfeedback toour team.Here’s oneway we canresolve thisissue: …I’m sorryyou’ve hadto dealwith this.You canexpect anupdate fromus by[date/time].I’m sorryyou’rehavingtrouble.I knowhowfrustratingit can feel.Thank youfor taking thetime to sharethat with us.I get howthis couldbeconfusing.Thanks forreachingout aboutthis.That’snotokay.I understandhowinconvenientthis is foryou.Iunderstandhow that’sfrustrating.Please let usknow if thereis anythingelse we canhelp with.Thankyou forletting meknow.Can youexplainwhat youmean by…?I’ll get backto you in_______[time limit].From what Iunderstand, theissue you’reexperiencingis...I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Can I share afew optionsI’ve come upwith to makethings right?Let me talk tomy managerand see whatwe can do tofix this ASAP.Thank youfor takingthe time toexplain that.I will makesure thisgetsresolvedquickly.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Please let me know if I’ve misunderstood anything.
  2. Could you give me an example?
  3. I will pass your feedback to our team.
  4. Here’s one way we can resolve this issue: …
  5. I’m sorry you’ve had to deal with this.
  6. You can expect an update from us by [date/time].
  7. I’m sorry you’re having trouble.
  8. I know how frustrating it can feel.
  9. Thank you for taking the time to share that with us.
  10. I get how this could be confusing.
  11. Thanks for reaching out about this.
  12. That’s not okay.
  13. I understand how inconvenient this is for you.
  14. I understand how that’s frustrating.
  15. Please let us know if there is anything else we can help with.
  16. Thank you for letting me know.
  17. Can you explain what you mean by…?
  18. I’ll get back to you in _______ [time limit].
  19. From what I understand, the issue you’re experiencing is...
  20. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  21. Can I share a few options I’ve come up with to make things right?
  22. Let me talk to my manager and see what we can do to fix this ASAP.
  23. Thank you for taking the time to explain that.
  24. I will make sure this gets resolved quickly.