Iunderstandhow that’sfrustrating.Could yougive meanexample?Here’s oneway we canresolve thisissue: …I’m sorryyou’ve hadto dealwith this.I’ll get backto you in_______[time limit].Thankyou forletting meknow.Can youexplainwhat youmean by…?That’snotokay.I understandhowinconvenientthis is foryou.You canexpect anupdate fromus by[date/time].From what Iunderstand, theissue you’reexperiencingis...Thank youfor takingthe time toexplain that.Please let meknow if I’vemisunderstoodanything.I get howthis couldbeconfusing.Thanks forreachingout aboutthis.Let me talk tomy managerand see whatwe can do tofix this ASAP.I will passyourfeedback toour team.Please let usknow if thereis anythingelse we canhelp with.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I knowhowfrustratingit can feel.Thank youfor taking thetime to sharethat with us.I’m sorryyou’rehavingtrouble.I will makesure thisgetsresolvedquickly.Can I share afew optionsI’ve come upwith to makethings right?Iunderstandhow that’sfrustrating.Could yougive meanexample?Here’s oneway we canresolve thisissue: …I’m sorryyou’ve hadto dealwith this.I’ll get backto you in_______[time limit].Thankyou forletting meknow.Can youexplainwhat youmean by…?That’snotokay.I understandhowinconvenientthis is foryou.You canexpect anupdate fromus by[date/time].From what Iunderstand, theissue you’reexperiencingis...Thank youfor takingthe time toexplain that.Please let meknow if I’vemisunderstoodanything.I get howthis couldbeconfusing.Thanks forreachingout aboutthis.Let me talk tomy managerand see whatwe can do tofix this ASAP.I will passyourfeedback toour team.Please let usknow if thereis anythingelse we canhelp with.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I knowhowfrustratingit can feel.Thank youfor taking thetime to sharethat with us.I’m sorryyou’rehavingtrouble.I will makesure thisgetsresolvedquickly.Can I share afew optionsI’ve come upwith to makethings right?

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how that’s frustrating.
  2. Could you give me an example?
  3. Here’s one way we can resolve this issue: …
  4. I’m sorry you’ve had to deal with this.
  5. I’ll get back to you in _______ [time limit].
  6. Thank you for letting me know.
  7. Can you explain what you mean by…?
  8. That’s not okay.
  9. I understand how inconvenient this is for you.
  10. You can expect an update from us by [date/time].
  11. From what I understand, the issue you’re experiencing is...
  12. Thank you for taking the time to explain that.
  13. Please let me know if I’ve misunderstood anything.
  14. I get how this could be confusing.
  15. Thanks for reaching out about this.
  16. Let me talk to my manager and see what we can do to fix this ASAP.
  17. I will pass your feedback to our team.
  18. Please let us know if there is anything else we can help with.
  19. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  20. I know how frustrating it can feel.
  21. Thank you for taking the time to share that with us.
  22. I’m sorry you’re having trouble.
  23. I will make sure this gets resolved quickly.
  24. Can I share a few options I’ve come up with to make things right?