Thank youfor takingthe time toexplain that.You canexpect anupdate fromus by[date/time].Please let usknow if thereis anythingelse we canhelp with.Please let meknow if I’vemisunderstoodanything.That’snotokay.From what Iunderstand, theissue you’reexperiencingis...Iunderstandhow that’sfrustrating.I’m sorryyou’rehavingtrouble.I’ll get backto you in_______[time limit].Let me talk tomy managerand see whatwe can do tofix this ASAP.Thank youfor taking thetime to sharethat with us.Here’s oneway we canresolve thisissue: …I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.I will passyourfeedback toour team.Thankyou forletting meknow.Can I share afew optionsI’ve come upwith to makethings right?I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Could yougive meanexample?Can youexplainwhat youmean by…?I knowhowfrustratingit can feel.I will makesure thisgetsresolvedquickly.I understandhowinconvenientthis is foryou.Thanks forreachingout aboutthis.Thank youfor takingthe time toexplain that.You canexpect anupdate fromus by[date/time].Please let usknow if thereis anythingelse we canhelp with.Please let meknow if I’vemisunderstoodanything.That’snotokay.From what Iunderstand, theissue you’reexperiencingis...Iunderstandhow that’sfrustrating.I’m sorryyou’rehavingtrouble.I’ll get backto you in_______[time limit].Let me talk tomy managerand see whatwe can do tofix this ASAP.Thank youfor taking thetime to sharethat with us.Here’s oneway we canresolve thisissue: …I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.I will passyourfeedback toour team.Thankyou forletting meknow.Can I share afew optionsI’ve come upwith to makethings right?I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Could yougive meanexample?Can youexplainwhat youmean by…?I knowhowfrustratingit can feel.I will makesure thisgetsresolvedquickly.I understandhowinconvenientthis is foryou.Thanks forreachingout aboutthis.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for taking the time to explain that.
  2. You can expect an update from us by [date/time].
  3. Please let us know if there is anything else we can help with.
  4. Please let me know if I’ve misunderstood anything.
  5. That’s not okay.
  6. From what I understand, the issue you’re experiencing is...
  7. I understand how that’s frustrating.
  8. I’m sorry you’re having trouble.
  9. I’ll get back to you in _______ [time limit].
  10. Let me talk to my manager and see what we can do to fix this ASAP.
  11. Thank you for taking the time to share that with us.
  12. Here’s one way we can resolve this issue: …
  13. I get how this could be confusing.
  14. I’m sorry you’ve had to deal with this.
  15. I will pass your feedback to our team.
  16. Thank you for letting me know.
  17. Can I share a few options I’ve come up with to make things right?
  18. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  19. Could you give me an example?
  20. Can you explain what you mean by…?
  21. I know how frustrating it can feel.
  22. I will make sure this gets resolved quickly.
  23. I understand how inconvenient this is for you.
  24. Thanks for reaching out about this.