Here’s oneway we canresolve thisissue: …I’m sorryyou’rehavingtrouble.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.You canexpect anupdate fromus by[date/time].Iunderstandhow that’sfrustrating.Thank youfor takingthe time toexplain that.Please let meknow if I’vemisunderstoodanything.Please let usknow if thereis anythingelse we canhelp with.From what Iunderstand, theissue you’reexperiencingis...Let me talk tomy managerand see whatwe can do tofix this ASAP.I will passyourfeedback toour team.I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.I will makesure thisgetsresolvedquickly.Can I share afew optionsI’ve come upwith to makethings right?That’snotokay.I understandhowinconvenientthis is foryou.I’ll get backto you in_______[time limit].Thank youfor taking thetime to sharethat with us.Thankyou forletting meknow.Can youexplainwhat youmean by…?Thanks forreachingout aboutthis.I knowhowfrustratingit can feel.Could yougive meanexample?Here’s oneway we canresolve thisissue: …I’m sorryyou’rehavingtrouble.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.You canexpect anupdate fromus by[date/time].Iunderstandhow that’sfrustrating.Thank youfor takingthe time toexplain that.Please let meknow if I’vemisunderstoodanything.Please let usknow if thereis anythingelse we canhelp with.From what Iunderstand, theissue you’reexperiencingis...Let me talk tomy managerand see whatwe can do tofix this ASAP.I will passyourfeedback toour team.I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.I will makesure thisgetsresolvedquickly.Can I share afew optionsI’ve come upwith to makethings right?That’snotokay.I understandhowinconvenientthis is foryou.I’ll get backto you in_______[time limit].Thank youfor taking thetime to sharethat with us.Thankyou forletting meknow.Can youexplainwhat youmean by…?Thanks forreachingout aboutthis.I knowhowfrustratingit can feel.Could yougive meanexample?

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Here’s one way we can resolve this issue: …
  2. I’m sorry you’re having trouble.
  3. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  4. You can expect an update from us by [date/time].
  5. I understand how that’s frustrating.
  6. Thank you for taking the time to explain that.
  7. Please let me know if I’ve misunderstood anything.
  8. Please let us know if there is anything else we can help with.
  9. From what I understand, the issue you’re experiencing is...
  10. Let me talk to my manager and see what we can do to fix this ASAP.
  11. I will pass your feedback to our team.
  12. I get how this could be confusing.
  13. I’m sorry you’ve had to deal with this.
  14. I will make sure this gets resolved quickly.
  15. Can I share a few options I’ve come up with to make things right?
  16. That’s not okay.
  17. I understand how inconvenient this is for you.
  18. I’ll get back to you in _______ [time limit].
  19. Thank you for taking the time to share that with us.
  20. Thank you for letting me know.
  21. Can you explain what you mean by…?
  22. Thanks for reaching out about this.
  23. I know how frustrating it can feel.
  24. Could you give me an example?