Thankyou forletting meknow.Please let meknow if I’vemisunderstoodanything.Let me talk tomy managerand see whatwe can do tofix this ASAP.Thank youfor takingthe time toexplain that.Could yougive meanexample?I’m sorryyou’ve hadto dealwith this.You canexpect anupdate fromus by[date/time].I get howthis couldbeconfusing.From what Iunderstand, theissue you’reexperiencingis...Iunderstandhow that’sfrustrating.Please let usknow if thereis anythingelse we canhelp with.I knowhowfrustratingit can feel.Thanks forreachingout aboutthis.Can I share afew optionsI’ve come upwith to makethings right?That’snotokay.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Can youexplainwhat youmean by…?I will makesure thisgetsresolvedquickly.I will passyourfeedback toour team.Here’s oneway we canresolve thisissue: …I’m sorryyou’rehavingtrouble.I understandhowinconvenientthis is foryou.I’ll get backto you in_______[time limit].Thank youfor taking thetime to sharethat with us.Thankyou forletting meknow.Please let meknow if I’vemisunderstoodanything.Let me talk tomy managerand see whatwe can do tofix this ASAP.Thank youfor takingthe time toexplain that.Could yougive meanexample?I’m sorryyou’ve hadto dealwith this.You canexpect anupdate fromus by[date/time].I get howthis couldbeconfusing.From what Iunderstand, theissue you’reexperiencingis...Iunderstandhow that’sfrustrating.Please let usknow if thereis anythingelse we canhelp with.I knowhowfrustratingit can feel.Thanks forreachingout aboutthis.Can I share afew optionsI’ve come upwith to makethings right?That’snotokay.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Can youexplainwhat youmean by…?I will makesure thisgetsresolvedquickly.I will passyourfeedback toour team.Here’s oneway we canresolve thisissue: …I’m sorryyou’rehavingtrouble.I understandhowinconvenientthis is foryou.I’ll get backto you in_______[time limit].Thank youfor taking thetime to sharethat with us.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for letting me know.
  2. Please let me know if I’ve misunderstood anything.
  3. Let me talk to my manager and see what we can do to fix this ASAP.
  4. Thank you for taking the time to explain that.
  5. Could you give me an example?
  6. I’m sorry you’ve had to deal with this.
  7. You can expect an update from us by [date/time].
  8. I get how this could be confusing.
  9. From what I understand, the issue you’re experiencing is...
  10. I understand how that’s frustrating.
  11. Please let us know if there is anything else we can help with.
  12. I know how frustrating it can feel.
  13. Thanks for reaching out about this.
  14. Can I share a few options I’ve come up with to make things right?
  15. That’s not okay.
  16. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  17. Can you explain what you mean by…?
  18. I will make sure this gets resolved quickly.
  19. I will pass your feedback to our team.
  20. Here’s one way we can resolve this issue: …
  21. I’m sorry you’re having trouble.
  22. I understand how inconvenient this is for you.
  23. I’ll get back to you in _______ [time limit].
  24. Thank you for taking the time to share that with us.