Here’s oneway we canresolve thisissue: …I will makesure thisgetsresolvedquickly.Thanks forreachingout aboutthis.I knowhowfrustratingit can feel.Could yougive meanexample?I get howthis couldbeconfusing.Thank youfor taking thetime to sharethat with us.That’snotokay.Iunderstandhow that’sfrustrating.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Please let meknow if I’vemisunderstoodanything.I will passyourfeedback toour team.You canexpect anupdate fromus by[date/time].I’ll get backto you in_______[time limit].Thank youfor takingthe time toexplain that.I understandhowinconvenientthis is foryou.I’m sorryyou’rehavingtrouble.I’m sorryyou’ve hadto dealwith this.Please let usknow if thereis anythingelse we canhelp with.Let me talk tomy managerand see whatwe can do tofix this ASAP.Can I share afew optionsI’ve come upwith to makethings right?Thankyou forletting meknow.Can youexplainwhat youmean by…?From what Iunderstand, theissue you’reexperiencingis...Here’s oneway we canresolve thisissue: …I will makesure thisgetsresolvedquickly.Thanks forreachingout aboutthis.I knowhowfrustratingit can feel.Could yougive meanexample?I get howthis couldbeconfusing.Thank youfor taking thetime to sharethat with us.That’snotokay.Iunderstandhow that’sfrustrating.I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Please let meknow if I’vemisunderstoodanything.I will passyourfeedback toour team.You canexpect anupdate fromus by[date/time].I’ll get backto you in_______[time limit].Thank youfor takingthe time toexplain that.I understandhowinconvenientthis is foryou.I’m sorryyou’rehavingtrouble.I’m sorryyou’ve hadto dealwith this.Please let usknow if thereis anythingelse we canhelp with.Let me talk tomy managerand see whatwe can do tofix this ASAP.Can I share afew optionsI’ve come upwith to makethings right?Thankyou forletting meknow.Can youexplainwhat youmean by…?From what Iunderstand, theissue you’reexperiencingis...

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Here’s one way we can resolve this issue: …
  2. I will make sure this gets resolved quickly.
  3. Thanks for reaching out about this.
  4. I know how frustrating it can feel.
  5. Could you give me an example?
  6. I get how this could be confusing.
  7. Thank you for taking the time to share that with us.
  8. That’s not okay.
  9. I understand how that’s frustrating.
  10. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  11. Please let me know if I’ve misunderstood anything.
  12. I will pass your feedback to our team.
  13. You can expect an update from us by [date/time].
  14. I’ll get back to you in _______ [time limit].
  15. Thank you for taking the time to explain that.
  16. I understand how inconvenient this is for you.
  17. I’m sorry you’re having trouble.
  18. I’m sorry you’ve had to deal with this.
  19. Please let us know if there is anything else we can help with.
  20. Let me talk to my manager and see what we can do to fix this ASAP.
  21. Can I share a few options I’ve come up with to make things right?
  22. Thank you for letting me know.
  23. Can you explain what you mean by…?
  24. From what I understand, the issue you’re experiencing is...