I understandhowinconvenientthis is foryou.Please let usknow if thereis anythingelse we canhelp with.Could yougive meanexample?I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I’m sorryyou’ve hadto dealwith this.Here’s oneway we canresolve thisissue: …Can I share afew optionsI’ve come upwith to makethings right?Can youexplainwhat youmean by…?I get howthis couldbeconfusing.I will passyourfeedback toour team.That’snotokay.You canexpect anupdate fromus by[date/time].Thanks forreachingout aboutthis.From what Iunderstand, theissue you’reexperiencingis...I knowhowfrustratingit can feel.Thank youfor takingthe time toexplain that.Let me talk tomy managerand see whatwe can do tofix this ASAP.Iunderstandhow that’sfrustrating.I’ll get backto you in_______[time limit].Please let meknow if I’vemisunderstoodanything.Thank youfor taking thetime to sharethat with us.Thankyou forletting meknow.I’m sorryyou’rehavingtrouble.I will makesure thisgetsresolvedquickly.I understandhowinconvenientthis is foryou.Please let usknow if thereis anythingelse we canhelp with.Could yougive meanexample?I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.I’m sorryyou’ve hadto dealwith this.Here’s oneway we canresolve thisissue: …Can I share afew optionsI’ve come upwith to makethings right?Can youexplainwhat youmean by…?I get howthis couldbeconfusing.I will passyourfeedback toour team.That’snotokay.You canexpect anupdate fromus by[date/time].Thanks forreachingout aboutthis.From what Iunderstand, theissue you’reexperiencingis...I knowhowfrustratingit can feel.Thank youfor takingthe time toexplain that.Let me talk tomy managerand see whatwe can do tofix this ASAP.Iunderstandhow that’sfrustrating.I’ll get backto you in_______[time limit].Please let meknow if I’vemisunderstoodanything.Thank youfor taking thetime to sharethat with us.Thankyou forletting meknow.I’m sorryyou’rehavingtrouble.I will makesure thisgetsresolvedquickly.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how inconvenient this is for you.
  2. Please let us know if there is anything else we can help with.
  3. Could you give me an example?
  4. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  5. I’m sorry you’ve had to deal with this.
  6. Here’s one way we can resolve this issue: …
  7. Can I share a few options I’ve come up with to make things right?
  8. Can you explain what you mean by…?
  9. I get how this could be confusing.
  10. I will pass your feedback to our team.
  11. That’s not okay.
  12. You can expect an update from us by [date/time].
  13. Thanks for reaching out about this.
  14. From what I understand, the issue you’re experiencing is...
  15. I know how frustrating it can feel.
  16. Thank you for taking the time to explain that.
  17. Let me talk to my manager and see what we can do to fix this ASAP.
  18. I understand how that’s frustrating.
  19. I’ll get back to you in _______ [time limit].
  20. Please let me know if I’ve misunderstood anything.
  21. Thank you for taking the time to share that with us.
  22. Thank you for letting me know.
  23. I’m sorry you’re having trouble.
  24. I will make sure this gets resolved quickly.