I’ll get backto you in_______[time limit].I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Here’s oneway we canresolve thisissue: …That’snotokay.Iunderstandhow that’sfrustrating.Please let usknow if thereis anythingelse we canhelp with.Let me talk tomy managerand see whatwe can do tofix this ASAP.Thanks forreachingout aboutthis.Thank youfor takingthe time toexplain that.Please let meknow if I’vemisunderstoodanything.Can I share afew optionsI’ve come upwith to makethings right?I’m sorryyou’rehavingtrouble.I get howthis couldbeconfusing.I will passyourfeedback toour team.Can youexplainwhat youmean by…?I understandhowinconvenientthis is foryou.Could yougive meanexample?I will makesure thisgetsresolvedquickly.From what Iunderstand, theissue you’reexperiencingis...I knowhowfrustratingit can feel.Thank youfor taking thetime to sharethat with us.Thankyou forletting meknow.You canexpect anupdate fromus by[date/time].I’m sorryyou’ve hadto dealwith this.I’ll get backto you in_______[time limit].I’ll work withour team hereto resolve this.I’ll email you assoon as it’sfixed.Here’s oneway we canresolve thisissue: …That’snotokay.Iunderstandhow that’sfrustrating.Please let usknow if thereis anythingelse we canhelp with.Let me talk tomy managerand see whatwe can do tofix this ASAP.Thanks forreachingout aboutthis.Thank youfor takingthe time toexplain that.Please let meknow if I’vemisunderstoodanything.Can I share afew optionsI’ve come upwith to makethings right?I’m sorryyou’rehavingtrouble.I get howthis couldbeconfusing.I will passyourfeedback toour team.Can youexplainwhat youmean by…?I understandhowinconvenientthis is foryou.Could yougive meanexample?I will makesure thisgetsresolvedquickly.From what Iunderstand, theissue you’reexperiencingis...I knowhowfrustratingit can feel.Thank youfor taking thetime to sharethat with us.Thankyou forletting meknow.You canexpect anupdate fromus by[date/time].I’m sorryyou’ve hadto dealwith this.

Useful phrases to deal with a complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’ll get back to you in _______ [time limit].
  2. I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed.
  3. Here’s one way we can resolve this issue: …
  4. That’s not okay.
  5. I understand how that’s frustrating.
  6. Please let us know if there is anything else we can help with.
  7. Let me talk to my manager and see what we can do to fix this ASAP.
  8. Thanks for reaching out about this.
  9. Thank you for taking the time to explain that.
  10. Please let me know if I’ve misunderstood anything.
  11. Can I share a few options I’ve come up with to make things right?
  12. I’m sorry you’re having trouble.
  13. I get how this could be confusing.
  14. I will pass your feedback to our team.
  15. Can you explain what you mean by…?
  16. I understand how inconvenient this is for you.
  17. Could you give me an example?
  18. I will make sure this gets resolved quickly.
  19. From what I understand, the issue you’re experiencing is...
  20. I know how frustrating it can feel.
  21. Thank you for taking the time to share that with us.
  22. Thank you for letting me know.
  23. You can expect an update from us by [date/time].
  24. I’m sorry you’ve had to deal with this.