This bingo card has 24 words: Thanks for reaching out about this., I’m sorry you’re having trouble., I understand how that’s frustrating., From what I understand, the issue you’re experiencing is..., Can you explain what you mean by…?, Can I share a few options I’ve come up with to make things right?, I’ll work with our team here to resolve this. I’ll email you as soon as it’s fixed., You can expect an update from us by [date/time]., Thank you for letting me know., I’m sorry you’ve had to deal with this., I know how frustrating it can feel., Thank you for taking the time to explain that., Could you give me an example?, Here’s one way we can resolve this issue: …, I’ll get back to you in _______ [time limit]., Please let us know if there is anything else we can help with., Thank you for taking the time to share that with us., I understand how inconvenient this is for you., I get how this could be confusing., That’s not okay., Please let me know if I’ve misunderstood anything., I will pass your feedback to our team., Let me talk to my manager and see what we can do to fix this ASAP. and I will make sure this gets resolved quickly..
Empathy Bingo | Talk Off Bingo!! | Empathy and Required Information Bingo | De-escalation/Empathic Phrases & Statements | Let's resolve this!
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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