(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Cancel a customer appointment and NOT rescheduling
Customer requests a loaner and you successfully booked one for any brand!
"Is this Service?"
"What do you mean you're not in the garage?"
Scheduled a Recall
(remedy and parts are available)
"My Car is getting towed."
"Is that covered under warranty?"
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Is my vehicle done?"
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Parts, Please!"
*Had to transfer to a Parts Department*
"Do you got any specials going on?"
Transferred to Accounts Receivable/Payable
Had to explain the difference between a "wait" and "drop off"
"Can I get that looked at today?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Had to transfer to the Body Shop
"Is my Vehicle safe to drive?"
Responded to a Gubagoo Chat
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Customer thinks they are calling the Eastside
Customer had issues with a tire. Flat or Air Leak
"Where are you guys located?"
*Had to give customer directions to our locations*
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
