(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"Is my Vehicle safe to drive?"
"Can I get that looked at today?"
Scheduled a Recall
(remedy and parts are available)
"My Car is getting towed."
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"Is my vehicle done?"
Transferred to Accounts Receivable/Payable
"Parts, Please!"
*Had to transfer to a Parts Department*
"Where are you guys located?"
*Had to give customer directions to our locations*
"Do you got any specials going on?"
Customer had issues with a tire. Flat or Air Leak
Customer thinks they are calling the Eastside
Cancel a customer appointment and NOT rescheduling
"What do you mean you're not in the garage?"
"Is this Service?"
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Is that covered under warranty?"
Responded to a Gubagoo Chat
Customer requests a loaner and you successfully booked one for any brand!
Had to explain the difference between a "wait" and "drop off"
