(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to explain the difference between a "wait" and "drop off"
Customer requests a loaner and you successfully booked one for any brand!
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"Is that covered under warranty?"
Scheduled a Recall
(remedy and parts are available)
"Can I get that looked at today?"
Customer thinks they are calling the Eastside
"Is my vehicle done?"
"Parts, Please!"
*Had to transfer to a Parts Department*
Responded to a Gubagoo Chat
"What do you mean you're not in the garage?"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Transferred to Accounts Receivable/Payable
"My Car is getting towed."
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Where are you guys located?"
*Had to give customer directions to our locations*
Cancel a customer appointment and NOT rescheduling
"Is my Vehicle safe to drive?"
Customer had issues with a tire. Flat or Air Leak
"Do you got any specials going on?"
"Is this Service?"
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
