Customer tried toexplain whatnoise theirvehicle is making.*must be ablereenact noise*Scheduled aCustomer Detail Appt. Date:____________Customer Name:____________"Parts, Please!"*Had to transferto a PartsDepartment*"Do yougot anyspecialsgoing on?"Customerrequests aloaner and yousuccessfullybooked one forany brand!"Can I getthatlooked attoday?"Respondedto aGubagooChat"Is thatcoveredunderwarranty?"Transferred toAccountsReceivable/PayableCustomerhad issueswith a tire.Flat or AirLeak"My Caris gettingtowed.""Is thisService?"Scheduled JUST anOil Change (A1Service works) Appt. Date:__________Customer Name:__________Cancel acustomerappointmentand NOTrescheduling"What doyou meanyou're not inthe garage?"Customerthinks theyare callingthe Eastside"Where are youguys located?"*Had to givecustomerdirections toour locations*"Is myvehicledone?""Can I speakto Mike?"(Can beVieth, Cleary,and Werner)"Is myVehiclesafe todrive?"Scheduled aRecall(remedy andparts areavailable)Insurance adjustercalls and wants avehicle statusupdate BUT doesnot know vehicleinformation.Had to explainthe differencebetween a"wait" and"drop off"Had totransfer tothe BodyShopCustomer tried toexplain whatnoise theirvehicle is making.*must be ablereenact noise*Scheduled aCustomer Detail Appt. Date:____________Customer Name:____________"Parts, Please!"*Had to transferto a PartsDepartment*"Do yougot anyspecialsgoing on?"Customerrequests aloaner and yousuccessfullybooked one forany brand!"Can I getthatlooked attoday?"Respondedto aGubagooChat"Is thatcoveredunderwarranty?"Transferred toAccountsReceivable/PayableCustomerhad issueswith a tire.Flat or AirLeak"My Caris gettingtowed.""Is thisService?"Scheduled JUST anOil Change (A1Service works) Appt. Date:__________Customer Name:__________Cancel acustomerappointmentand NOTrescheduling"What doyou meanyou're not inthe garage?"Customerthinks theyare callingthe Eastside"Where are youguys located?"*Had to givecustomerdirections toour locations*"Is myvehicledone?""Can I speakto Mike?"(Can beVieth, Cleary,and Werner)"Is myVehiclesafe todrive?"Scheduled aRecall(remedy andparts areavailable)Insurance adjustercalls and wants avehicle statusupdate BUT doesnot know vehicleinformation.Had to explainthe differencebetween a"wait" and"drop off"Had totransfer tothe BodyShop

Service BDC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer tried to explain what noise their vehicle is making. *must be able reenact noise*
  2. Scheduled a Customer Detail Appt. Date: ____________ Customer Name: ____________
  3. "Parts, Please!" *Had to transfer to a Parts Department*
  4. "Do you got any specials going on?"
  5. Customer requests a loaner and you successfully booked one for any brand!
  6. "Can I get that looked at today?"
  7. Responded to a Gubagoo Chat
  8. "Is that covered under warranty?"
  9. Transferred to Accounts Receivable/Payable
  10. Customer had issues with a tire. Flat or Air Leak
  11. "My Car is getting towed."
  12. "Is this Service?"
  13. Scheduled JUST an Oil Change (A1 Service works) Appt. Date: __________ Customer Name: __________
  14. Cancel a customer appointment and NOT rescheduling
  15. "What do you mean you're not in the garage?"
  16. Customer thinks they are calling the Eastside
  17. "Where are you guys located?" *Had to give customer directions to our locations*
  18. "Is my vehicle done?"
  19. "Can I speak to Mike?" (Can be Vieth, Cleary, and Werner)
  20. "Is my Vehicle safe to drive?"
  21. Scheduled a Recall (remedy and parts are available)
  22. Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
  23. Had to explain the difference between a "wait" and "drop off"
  24. Had to transfer to the Body Shop