(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Responded to a Gubagoo Chat
"My Car is getting towed."
"Parts, Please!"
*Had to transfer to a Parts Department*
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Is this Service?"
Customer thinks they are calling the Eastside
Cancel a customer appointment and NOT rescheduling
"Is my vehicle done?"
Scheduled a Recall
(remedy and parts are available)
"Where are you guys located?"
*Had to give customer directions to our locations*
Customer had issues with a tire. Flat or Air Leak
Transferred to Accounts Receivable/Payable
"Can I get that looked at today?"
"Is my Vehicle safe to drive?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Had to transfer to the Body Shop
"Is that covered under warranty?"
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Had to explain the difference between a "wait" and "drop off"
"Do you got any specials going on?"
Customer requests a loaner and you successfully booked one for any brand!
