(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Is my vehicle done?"
"Where are you guys located?"
*Had to give customer directions to our locations*
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Responded to a Gubagoo Chat
"My Car is getting towed."
"Is that covered under warranty?"
"Can I get that looked at today?"
Customer thinks they are calling the Eastside
"Parts, Please!"
*Had to transfer to a Parts Department*
"What do you mean you're not in the garage?"
Cancel a customer appointment and NOT rescheduling
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Had to explain the difference between a "wait" and "drop off"
"Do you got any specials going on?"
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Is this Service?"
Customer had issues with a tire. Flat or Air Leak
Customer requests a loaner and you successfully booked one for any brand!
Had to transfer to the Body Shop
Transferred to Accounts Receivable/Payable
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Scheduled a Recall
(remedy and parts are available)
