(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Is this Service?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"Is my vehicle done?"
"What do you mean you're not in the garage?"
Transferred to Accounts Receivable/Payable
Customer requests a loaner and you successfully booked one for any brand!
Customer thinks they are calling the Eastside
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"Parts, Please!"
*Had to transfer to a Parts Department*
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"My Car is getting towed."
Customer had issues with a tire. Flat or Air Leak
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"Where are you guys located?"
*Had to give customer directions to our locations*
Had to transfer to the Body Shop
"Can I get that looked at today?"
Responded to a Gubagoo Chat
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Is that covered under warranty?"
"Do you got any specials going on?"
"Is my Vehicle safe to drive?"
Scheduled a Recall
(remedy and parts are available)
Had to explain the difference between a "wait" and "drop off"
Cancel a customer appointment and NOT rescheduling
