(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Cancel a customer appointment and NOT rescheduling
"Is this Service?"
"Is that covered under warranty?"
"Do you got any specials going on?"
Customer thinks they are calling the Eastside
Had to explain the difference between a "wait" and "drop off"
Had to transfer to the Body Shop
"Is my Vehicle safe to drive?"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Scheduled a Recall
(remedy and parts are available)
"Is my vehicle done?"
Responded to a Gubagoo Chat
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"My Car is getting towed."
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Customer requests a loaner and you successfully booked one for any brand!
"What do you mean you're not in the garage?"
"Where are you guys located?"
*Had to give customer directions to our locations*
"Can I get that looked at today?"
Customer had issues with a tire. Flat or Air Leak
Transferred to Accounts Receivable/Payable
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Parts, Please!"
*Had to transfer to a Parts Department*
