(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Is this Service?"
"Parts, Please!"
*Had to transfer to a Parts Department*
Customer had issues with a tire. Flat or Air Leak
"What do you mean you're not in the garage?"
"Do you got any specials going on?"
Scheduled a Recall
(remedy and parts are available)
Transferred to Accounts Receivable/Payable
Had to explain the difference between a "wait" and "drop off"
Responded to a Gubagoo Chat
"Can I get that looked at today?"
"Is my Vehicle safe to drive?"
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"Is that covered under warranty?"
"My Car is getting towed."
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Cancel a customer appointment and NOT rescheduling
"Where are you guys located?"
*Had to give customer directions to our locations*
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"Is my vehicle done?"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Customer thinks they are calling the Eastside
Customer requests a loaner and you successfully booked one for any brand!
