(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Had to explain the difference between a "wait" and "drop off"
Scheduled a Recall
(remedy and parts are available)
"Parts, Please!"
*Had to transfer to a Parts Department*
"Do you got any specials going on?"
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Customer had issues with a tire. Flat or Air Leak
"Is my vehicle done?"
"Is my Vehicle safe to drive?"
"What do you mean you're not in the garage?"
"Is this Service?"
"Can I get that looked at today?"
Customer requests a loaner and you successfully booked one for any brand!
"Where are you guys located?"
*Had to give customer directions to our locations*
"Is that covered under warranty?"
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"My Car is getting towed."
Cancel a customer appointment and NOT rescheduling
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
