(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Is that covered under warranty?"
Had to explain the difference between a "wait" and "drop off"
Cancel a customer appointment and NOT rescheduling
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Customer thinks they are calling the Eastside
Customer requests a loaner and you successfully booked one for any brand!
Responded to a Gubagoo Chat
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Transferred to Accounts Receivable/Payable
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"Where are you guys located?"
*Had to give customer directions to our locations*
"Can I get that looked at today?"
"Parts, Please!"
*Had to transfer to a Parts Department*
"What do you mean you're not in the garage?"
Had to transfer to the Body Shop
"Is this Service?"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Customer had issues with a tire. Flat or Air Leak
"Is my vehicle done?"
"My Car is getting towed."
"Do you got any specials going on?"
Scheduled a Recall
(remedy and parts are available)
"Is my Vehicle safe to drive?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
