(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"My Car is getting towed."
"Parts, Please!"
*Had to transfer to a Parts Department*
Customer had issues with a tire. Flat or Air Leak
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Where are you guys located?"
*Had to give customer directions to our locations*
"Can I get that looked at today?"
"Is my Vehicle safe to drive?"
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
"Do you got any specials going on?"
"What do you mean you're not in the garage?"
"Is that covered under warranty?"
Transferred to Accounts Receivable/Payable
Responded to a Gubagoo Chat
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Customer requests a loaner and you successfully booked one for any brand!
"Is this Service?"
Customer thinks they are calling the Eastside
Scheduled a Recall
(remedy and parts are available)
Had to transfer to the Body Shop
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
Cancel a customer appointment and NOT rescheduling
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Had to explain the difference between a "wait" and "drop off"
