(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"Parts, Please!"
*Had to transfer to a Parts Department*
"Do you got any specials going on?"
Customer requests a loaner and you successfully booked one for any brand!
"Can I get that looked at today?"
Responded to a Gubagoo Chat
"Is that covered under warranty?"
Transferred to Accounts Receivable/Payable
Customer had issues with a tire. Flat or Air Leak
"My Car is getting towed."
"Is this Service?"
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
Cancel a customer appointment and NOT rescheduling
"What do you mean you're not in the garage?"
Customer thinks they are calling the Eastside
"Where are you guys located?"
*Had to give customer directions to our locations*
"Is my vehicle done?"
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"Is my Vehicle safe to drive?"
Scheduled a Recall
(remedy and parts are available)
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Had to explain the difference between a "wait" and "drop off"
