"My Caris gettingtowed."Had to explainthe differencebetween a"wait" and"drop off"Had totransfer tothe BodyShop"Do yougot anyspecialsgoing on?"Transferred toAccountsReceivable/Payable"Parts, Please!"*Had to transferto a PartsDepartment*"Can I getthatlooked attoday?""Is myvehicledone?"Respondedto aGubagooChatCustomerrequests aloaner and yousuccessfullybooked one forany brand!"Can I speakto Mike?"(Can beVieth, Cleary,and Werner)Insurance adjustercalls and wants avehicle statusupdate BUT doesnot know vehicleinformation.Cancel acustomerappointmentand NOTrescheduling"Is thatcoveredunderwarranty?"Customer tried toexplain whatnoise theirvehicle is making.*must be ablereenact noise*Scheduled aCustomer Detail Appt. Date:____________Customer Name:____________Scheduled aRecall(remedy andparts areavailable)Scheduled JUST anOil Change (A1Service works) Appt. Date:__________Customer Name:__________"Is myVehiclesafe todrive?""Where are youguys located?"*Had to givecustomerdirections toour locations*Customerhad issueswith a tire.Flat or AirLeak"Is thisService?"Customerthinks theyare callingthe Eastside"What doyou meanyou're not inthe garage?""My Caris gettingtowed."Had to explainthe differencebetween a"wait" and"drop off"Had totransfer tothe BodyShop"Do yougot anyspecialsgoing on?"Transferred toAccountsReceivable/Payable"Parts, Please!"*Had to transferto a PartsDepartment*"Can I getthatlooked attoday?""Is myvehicledone?"Respondedto aGubagooChatCustomerrequests aloaner and yousuccessfullybooked one forany brand!"Can I speakto Mike?"(Can beVieth, Cleary,and Werner)Insurance adjustercalls and wants avehicle statusupdate BUT doesnot know vehicleinformation.Cancel acustomerappointmentand NOTrescheduling"Is thatcoveredunderwarranty?"Customer tried toexplain whatnoise theirvehicle is making.*must be ablereenact noise*Scheduled aCustomer Detail Appt. Date:____________Customer Name:____________Scheduled aRecall(remedy andparts areavailable)Scheduled JUST anOil Change (A1Service works) Appt. Date:__________Customer Name:__________"Is myVehiclesafe todrive?""Where are youguys located?"*Had to givecustomerdirections toour locations*Customerhad issueswith a tire.Flat or AirLeak"Is thisService?"Customerthinks theyare callingthe Eastside"What doyou meanyou're not inthe garage?"

Service BDC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "My Car is getting towed."
  2. Had to explain the difference between a "wait" and "drop off"
  3. Had to transfer to the Body Shop
  4. "Do you got any specials going on?"
  5. Transferred to Accounts Receivable/Payable
  6. "Parts, Please!" *Had to transfer to a Parts Department*
  7. "Can I get that looked at today?"
  8. "Is my vehicle done?"
  9. Responded to a Gubagoo Chat
  10. Customer requests a loaner and you successfully booked one for any brand!
  11. "Can I speak to Mike?" (Can be Vieth, Cleary, and Werner)
  12. Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
  13. Cancel a customer appointment and NOT rescheduling
  14. "Is that covered under warranty?"
  15. Customer tried to explain what noise their vehicle is making. *must be able reenact noise*
  16. Scheduled a Customer Detail Appt. Date: ____________ Customer Name: ____________
  17. Scheduled a Recall (remedy and parts are available)
  18. Scheduled JUST an Oil Change (A1 Service works) Appt. Date: __________ Customer Name: __________
  19. "Is my Vehicle safe to drive?"
  20. "Where are you guys located?" *Had to give customer directions to our locations*
  21. Customer had issues with a tire. Flat or Air Leak
  22. "Is this Service?"
  23. Customer thinks they are calling the Eastside
  24. "What do you mean you're not in the garage?"