(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Is my vehicle done?"
Cancel a customer appointment and NOT rescheduling
Customer thinks they are calling the Eastside
"Is my Vehicle safe to drive?"
Transferred to Accounts Receivable/Payable
"Parts, Please!"
*Had to transfer to a Parts Department*
Scheduled a Recall
(remedy and parts are available)
"Is this Service?"
"Is that covered under warranty?"
Responded to a Gubagoo Chat
"Where are you guys located?"
*Had to give customer directions to our locations*
"Can I get that looked at today?"
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
Had to explain the difference between a "wait" and "drop off"
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"Do you got any specials going on?"
Customer had issues with a tire. Flat or Air Leak
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
Customer requests a loaner and you successfully booked one for any brand!
"What do you mean you're not in the garage?"
Had to transfer to the Body Shop
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
"My Car is getting towed."
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
