(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to explain the difference between a "wait" and "drop off"
Customer requests a loaner and you successfully booked one for any brand!
Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information.
Had to transfer to the Body Shop
"Parts, Please!"
*Had to transfer to a Parts Department*
Transferred to Accounts Receivable/Payable
Scheduled JUST an Oil Change (A1 Service works)
Appt. Date: __________
Customer Name: __________
"What do you mean you're not in the garage?"
Cancel a customer appointment and NOT rescheduling
"Can I speak to Mike?"
(Can be Vieth, Cleary, and Werner)
"Do you got any specials going on?"
"Is this Service?"
"Can I get that looked at today?"
Scheduled a Recall
(remedy and parts are available)
Customer thinks they are calling the Eastside
"My Car is getting towed."
Responded to a Gubagoo Chat
Customer tried to explain what noise their vehicle is making.
*must be able reenact noise*
"Is my vehicle done?"
"Where are you guys located?"
*Had to give customer directions to our locations*
"Is my Vehicle safe to drive?"
Scheduled a Customer Detail
Appt. Date: ____________
Customer Name: ____________
