This bingo card has a free space and 24 words: Scheduled a Customer Detail Appt. Date: ____________ Customer Name: ____________, Insurance adjuster calls and wants a vehicle status update BUT does not know vehicle information., Had to transfer to the Body Shop, "Is that covered under warranty?", Transferred to Accounts Receivable/Payable, "Is my Vehicle safe to drive?", "Is this Service?", Responded to a Gubagoo Chat, "Do you got any specials going on?", "Can I get that looked at today?", Scheduled a Recall (remedy and parts are available), "My Car is getting towed.", Had to explain the difference between a "wait" and "drop off", "Parts, Please!" *Had to transfer to a Parts Department*, Customer tried to explain what noise their vehicle is making. *must be able reenact noise*, "Where are you guys located?" *Had to give customer directions to our locations*, "What do you mean you're not in the garage?", Customer requests a loaner and you successfully booked one for any brand!, Scheduled JUST an Oil Change (A1 Service works) Appt. Date: __________ Customer Name: __________, "Is my vehicle done?", "Can I speak to Mike?" (Can be Vieth, Cleary, and Werner), Cancel a customer appointment and NOT rescheduling, Customer thinks they are calling the Eastside and Customer had issues with a tire. Flat or Air Leak.
Service BDC Phone Bingo | SERVICE BDC | TAX SEASON | Munson Superstar Bingo | Kaiser Bingo 2
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