"I'm glad youcalled, let'sget thissorted foryou.""To make sureI'munderstandingcorrectly,...""Iappreciateyourpatience,“I’m sorryyou’redealing withthis,[Name].”"Happytohelp!""Tellmemore"“That is aconcern, Letme check onit right now.”"I canabsolutelyhelp withthis!""I appreciateyou takingthe time tocall us.""Might therebe anythingelse youneed helpwith today?"“I’d beupsetabout this,too.”“Thank youfor being along-timecustomer!”"You're in(STATE)?I've alwayswanted tovisit there!"“Iunderstandhow (blank)that mustbe.”"May I placeyou on abrief holdwhile I lookinto this?"“No problem!We’ll get youset up in notime”“Just so I’mon the samepage, theproblemis…”“Thanks forbringingthis to ourattention!""I know itsnot easybeingwithout yourvehicle"“Greatquestion! I’llfind that outfor you!”"I'm sorryyou weregiven thewronginformation"“I’ve had thissame issue.Here’s whatworked forme.”"Let's take alook at whatoptions wemay have tosolve this""I would liketo look intothis further,can I call youback?""I'm glad youcalled, let'sget thissorted foryou.""To make sureI'munderstandingcorrectly,...""Iappreciateyourpatience,“I’m sorryyou’redealing withthis,[Name].”"Happytohelp!""Tellmemore"“That is aconcern, Letme check onit right now.”"I canabsolutelyhelp withthis!""I appreciateyou takingthe time tocall us.""Might therebe anythingelse youneed helpwith today?"“I’d beupsetabout this,too.”“Thank youfor being along-timecustomer!”"You're in(STATE)?I've alwayswanted tovisit there!"“Iunderstandhow (blank)that mustbe.”"May I placeyou on abrief holdwhile I lookinto this?"“No problem!We’ll get youset up in notime”“Just so I’mon the samepage, theproblemis…”“Thanks forbringingthis to ourattention!""I know itsnot easybeingwithout yourvehicle"“Greatquestion! I’llfind that outfor you!”"I'm sorryyou weregiven thewronginformation"“I’ve had thissame issue.Here’s whatworked forme.”"Let's take alook at whatoptions wemay have tosolve this""I would liketo look intothis further,can I call youback?"

EMPATHY RULES SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "I'm glad you called, let's get this sorted for you."
  2. "To make sure I'm understanding correctly,..."
  3. "I appreciate your patience,
  4. “I’m sorry you’re dealing with this, [Name].”
  5. "Happy to help!"
  6. "Tell me more"
  7. “That is a concern, Let me check on it right now.”
  8. "I can absolutely help with this!"
  9. "I appreciate you taking the time to call us."
  10. "Might there be anything else you need help with today?"
  11. “I’d be upset about this, too.”
  12. “Thank you for being a long-time customer!”
  13. "You're in (STATE)? I've always wanted to visit there!"
  14. “I understand how (blank) that must be.”
  15. "May I place you on a brief hold while I look into this?"
  16. “No problem! We’ll get you set up in no time”
  17. “Just so I’m on the same page, the problem is…”
  18. “Thanks for bringing this to our attention!"
  19. "I know its not easy being without your vehicle"
  20. “Great question! I’ll find that out for you!”
  21. "I'm sorry you were given the wrong information"
  22. “I’ve had this same issue. Here’s what worked for me.”
  23. "Let's take a look at what options we may have to solve this"
  24. "I would like to look into this further, can I call you back?"