“Iunderstandhow (blank)that mustbe.”"You're in(STATE)?I've alwayswanted tovisit there!""I canabsolutelyhelp withthis!""Tellmemore""Might therebe anythingelse youneed helpwith today?""I know itsnot easybeingwithout yourvehicle""Iappreciateyourpatience,“Thank youfor being along-timecustomer!”"I would liketo look intothis further,can I call youback?"“I’ve had thissame issue.Here’s whatworked forme.”“That is aconcern, Letme check onit right now.”"May I placeyou on abrief holdwhile I lookinto this?"“I’d beupsetabout this,too.”“Greatquestion! I’llfind that outfor you!”"I'm glad youcalled, let'sget thissorted foryou.""To make sureI'munderstandingcorrectly,...""I'm sorryyou weregiven thewronginformation""Happytohelp!"“I’m sorryyou’redealing withthis,[Name].”“No problem!We’ll get youset up in notime”“Just so I’mon the samepage, theproblemis…”"Let's take alook at whatoptions wemay have tosolve this""I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!"“Iunderstandhow (blank)that mustbe.”"You're in(STATE)?I've alwayswanted tovisit there!""I canabsolutelyhelp withthis!""Tellmemore""Might therebe anythingelse youneed helpwith today?""I know itsnot easybeingwithout yourvehicle""Iappreciateyourpatience,“Thank youfor being along-timecustomer!”"I would liketo look intothis further,can I call youback?"“I’ve had thissame issue.Here’s whatworked forme.”“That is aconcern, Letme check onit right now.”"May I placeyou on abrief holdwhile I lookinto this?"“I’d beupsetabout this,too.”“Greatquestion! I’llfind that outfor you!”"I'm glad youcalled, let'sget thissorted foryou.""To make sureI'munderstandingcorrectly,...""I'm sorryyou weregiven thewronginformation""Happytohelp!"“I’m sorryyou’redealing withthis,[Name].”“No problem!We’ll get youset up in notime”“Just so I’mon the samepage, theproblemis…”"Let's take alook at whatoptions wemay have tosolve this""I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!"

EMPATHY RULES SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I understand how (blank) that must be.”
  2. "You're in (STATE)? I've always wanted to visit there!"
  3. "I can absolutely help with this!"
  4. "Tell me more"
  5. "Might there be anything else you need help with today?"
  6. "I know its not easy being without your vehicle"
  7. "I appreciate your patience,
  8. “Thank you for being a long-time customer!”
  9. "I would like to look into this further, can I call you back?"
  10. “I’ve had this same issue. Here’s what worked for me.”
  11. “That is a concern, Let me check on it right now.”
  12. "May I place you on a brief hold while I look into this?"
  13. “I’d be upset about this, too.”
  14. “Great question! I’ll find that out for you!”
  15. "I'm glad you called, let's get this sorted for you."
  16. "To make sure I'm understanding correctly,..."
  17. "I'm sorry you were given the wrong information"
  18. "Happy to help!"
  19. “I’m sorry you’re dealing with this, [Name].”
  20. “No problem! We’ll get you set up in no time”
  21. “Just so I’m on the same page, the problem is…”
  22. "Let's take a look at what options we may have to solve this"
  23. "I appreciate you taking the time to call us."
  24. “Thanks for bringing this to our attention!"