"Happytohelp!""I appreciateyou takingthe time tocall us."“Greatquestion! I’llfind that outfor you!”"Tellmemore""To make sureI'munderstandingcorrectly,..."“Just so I’mon the samepage, theproblemis…”“I’ve had thissame issue.Here’s whatworked forme.”"I'm sorryyou weregiven thewronginformation"“Thanks forbringingthis to ourattention!"“I’d beupsetabout this,too.”"You're in(STATE)?I've alwayswanted tovisit there!"“That is aconcern, Letme check onit right now.”"Let's take alook at whatoptions wemay have tosolve this"“I’m sorryyou’redealing withthis,[Name].”“Thank youfor being along-timecustomer!”"I would liketo look intothis further,can I call youback?"“Iunderstandhow (blank)that mustbe.”"I canabsolutelyhelp withthis!""Iappreciateyourpatience,"I'm glad youcalled, let'sget thissorted foryou."“No problem!We’ll get youset up in notime”"Might therebe anythingelse youneed helpwith today?""I know itsnot easybeingwithout yourvehicle""May I placeyou on abrief holdwhile I lookinto this?""Happytohelp!""I appreciateyou takingthe time tocall us."“Greatquestion! I’llfind that outfor you!”"Tellmemore""To make sureI'munderstandingcorrectly,..."“Just so I’mon the samepage, theproblemis…”“I’ve had thissame issue.Here’s whatworked forme.”"I'm sorryyou weregiven thewronginformation"“Thanks forbringingthis to ourattention!"“I’d beupsetabout this,too.”"You're in(STATE)?I've alwayswanted tovisit there!"“That is aconcern, Letme check onit right now.”"Let's take alook at whatoptions wemay have tosolve this"“I’m sorryyou’redealing withthis,[Name].”“Thank youfor being along-timecustomer!”"I would liketo look intothis further,can I call youback?"“Iunderstandhow (blank)that mustbe.”"I canabsolutelyhelp withthis!""Iappreciateyourpatience,"I'm glad youcalled, let'sget thissorted foryou."“No problem!We’ll get youset up in notime”"Might therebe anythingelse youneed helpwith today?""I know itsnot easybeingwithout yourvehicle""May I placeyou on abrief holdwhile I lookinto this?"

EMPATHY RULES SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Happy to help!"
  2. "I appreciate you taking the time to call us."
  3. “Great question! I’ll find that out for you!”
  4. "Tell me more"
  5. "To make sure I'm understanding correctly,..."
  6. “Just so I’m on the same page, the problem is…”
  7. “I’ve had this same issue. Here’s what worked for me.”
  8. "I'm sorry you were given the wrong information"
  9. “Thanks for bringing this to our attention!"
  10. “I’d be upset about this, too.”
  11. "You're in (STATE)? I've always wanted to visit there!"
  12. “That is a concern, Let me check on it right now.”
  13. "Let's take a look at what options we may have to solve this"
  14. “I’m sorry you’re dealing with this, [Name].”
  15. “Thank you for being a long-time customer!”
  16. "I would like to look into this further, can I call you back?"
  17. “I understand how (blank) that must be.”
  18. "I can absolutely help with this!"
  19. "I appreciate your patience,
  20. "I'm glad you called, let's get this sorted for you."
  21. “No problem! We’ll get you set up in no time”
  22. "Might there be anything else you need help with today?"
  23. "I know its not easy being without your vehicle"
  24. "May I place you on a brief hold while I look into this?"