"To make sureI'munderstandingcorrectly,..."“That is aconcern, Letme check onit right now.”"You're in(STATE)?I've alwayswanted tovisit there!"“Thanks forbringingthis to ourattention!"“Greatquestion! I’llfind that outfor you!”"I know itsnot easybeingwithout yourvehicle"“I’d beupsetabout this,too.”"Tellmemore""Might therebe anythingelse youneed helpwith today?""Let's take alook at whatoptions wemay have tosolve this""I appreciateyou takingthe time tocall us.""I'm sorryyou weregiven thewronginformation""Iappreciateyourpatience,"I'm glad youcalled, let'sget thissorted foryou."“No problem!We’ll get youset up in notime”"I would liketo look intothis further,can I call youback?"“I’ve had thissame issue.Here’s whatworked forme.”“Just so I’mon the samepage, theproblemis…”"I canabsolutelyhelp withthis!"“I’m sorryyou’redealing withthis,[Name].”"Happytohelp!""May I placeyou on abrief holdwhile I lookinto this?"“Iunderstandhow (blank)that mustbe.”“Thank youfor being along-timecustomer!”"To make sureI'munderstandingcorrectly,..."“That is aconcern, Letme check onit right now.”"You're in(STATE)?I've alwayswanted tovisit there!"“Thanks forbringingthis to ourattention!"“Greatquestion! I’llfind that outfor you!”"I know itsnot easybeingwithout yourvehicle"“I’d beupsetabout this,too.”"Tellmemore""Might therebe anythingelse youneed helpwith today?""Let's take alook at whatoptions wemay have tosolve this""I appreciateyou takingthe time tocall us.""I'm sorryyou weregiven thewronginformation""Iappreciateyourpatience,"I'm glad youcalled, let'sget thissorted foryou."“No problem!We’ll get youset up in notime”"I would liketo look intothis further,can I call youback?"“I’ve had thissame issue.Here’s whatworked forme.”“Just so I’mon the samepage, theproblemis…”"I canabsolutelyhelp withthis!"“I’m sorryyou’redealing withthis,[Name].”"Happytohelp!""May I placeyou on abrief holdwhile I lookinto this?"“Iunderstandhow (blank)that mustbe.”“Thank youfor being along-timecustomer!”

EMPATHY RULES SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "To make sure I'm understanding correctly,..."
  2. “That is a concern, Let me check on it right now.”
  3. "You're in (STATE)? I've always wanted to visit there!"
  4. “Thanks for bringing this to our attention!"
  5. “Great question! I’ll find that out for you!”
  6. "I know its not easy being without your vehicle"
  7. “I’d be upset about this, too.”
  8. "Tell me more"
  9. "Might there be anything else you need help with today?"
  10. "Let's take a look at what options we may have to solve this"
  11. "I appreciate you taking the time to call us."
  12. "I'm sorry you were given the wrong information"
  13. "I appreciate your patience,
  14. "I'm glad you called, let's get this sorted for you."
  15. “No problem! We’ll get you set up in no time”
  16. "I would like to look into this further, can I call you back?"
  17. “I’ve had this same issue. Here’s what worked for me.”
  18. “Just so I’m on the same page, the problem is…”
  19. "I can absolutely help with this!"
  20. “I’m sorry you’re dealing with this, [Name].”
  21. "Happy to help!"
  22. "May I place you on a brief hold while I look into this?"
  23. “I understand how (blank) that must be.”
  24. “Thank you for being a long-time customer!”