"I'm glad youcalled, let'sget thissorted foryou.""Happytohelp!"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”“Just so I’mon the samepage, theproblemis…”“I’d beupsetabout this,too.”“That is aconcern, Letme check onit right now.”"I know itsnot easybeingwithout yourvehicle""Let's take alook at whatoptions wemay have tosolve this""I would liketo look intothis further,can I call youback?"“I’m sorryyou’redealing withthis,[Name].”"I canabsolutelyhelp withthis!""Might therebe anythingelse youneed helpwith today?"“Greatquestion! I’llfind that outfor you!”"May I placeyou on abrief holdwhile I lookinto this?""Tellmemore"“I’ve had thissame issue.Here’s whatworked forme.”"I appreciateyou takingthe time tocall us.""You're in(STATE)?I've alwayswanted tovisit there!"“Thanks forbringingthis to ourattention!""Iappreciateyourpatience,“Iunderstandhow (blank)that mustbe.”"To make sureI'munderstandingcorrectly,...""I'm sorryyou weregiven thewronginformation""I'm glad youcalled, let'sget thissorted foryou.""Happytohelp!"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”“Just so I’mon the samepage, theproblemis…”“I’d beupsetabout this,too.”“That is aconcern, Letme check onit right now.”"I know itsnot easybeingwithout yourvehicle""Let's take alook at whatoptions wemay have tosolve this""I would liketo look intothis further,can I call youback?"“I’m sorryyou’redealing withthis,[Name].”"I canabsolutelyhelp withthis!""Might therebe anythingelse youneed helpwith today?"“Greatquestion! I’llfind that outfor you!”"May I placeyou on abrief holdwhile I lookinto this?""Tellmemore"“I’ve had thissame issue.Here’s whatworked forme.”"I appreciateyou takingthe time tocall us.""You're in(STATE)?I've alwayswanted tovisit there!"“Thanks forbringingthis to ourattention!""Iappreciateyourpatience,“Iunderstandhow (blank)that mustbe.”"To make sureI'munderstandingcorrectly,...""I'm sorryyou weregiven thewronginformation"

EMPATHY RULES SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "I'm glad you called, let's get this sorted for you."
  2. "Happy to help!"
  3. “Thank you for being a long-time customer!”
  4. “No problem! We’ll get you set up in no time”
  5. “Just so I’m on the same page, the problem is…”
  6. “I’d be upset about this, too.”
  7. “That is a concern, Let me check on it right now.”
  8. "I know its not easy being without your vehicle"
  9. "Let's take a look at what options we may have to solve this"
  10. "I would like to look into this further, can I call you back?"
  11. “I’m sorry you’re dealing with this, [Name].”
  12. "I can absolutely help with this!"
  13. "Might there be anything else you need help with today?"
  14. “Great question! I’ll find that out for you!”
  15. "May I place you on a brief hold while I look into this?"
  16. "Tell me more"
  17. “I’ve had this same issue. Here’s what worked for me.”
  18. "I appreciate you taking the time to call us."
  19. "You're in (STATE)? I've always wanted to visit there!"
  20. “Thanks for bringing this to our attention!"
  21. "I appreciate your patience,
  22. “I understand how (blank) that must be.”
  23. "To make sure I'm understanding correctly,..."
  24. "I'm sorry you were given the wrong information"