“Greatquestion! I’llfind that outfor you!”"I would liketo look intothis further,can I call youback?"“I’ve had thissame issue.Here’s whatworked forme.”"Happytohelp!""Might therebe anythingelse youneed helpwith today?""Iappreciateyourpatience,"May I placeyou on abrief holdwhile I lookinto this?""To make sureI'munderstandingcorrectly,...""I canabsolutelyhelp withthis!""I appreciateyou takingthe time tocall us.""I know itsnot easybeingwithout yourvehicle"“I’m sorryyou’redealing withthis,[Name].”"You're in(STATE)?I've alwayswanted tovisit there!""Tellmemore""Let's take alook at whatoptions wemay have tosolve this"“Thanks forbringingthis to ourattention!"“Just so I’mon the samepage, theproblemis…”“That is aconcern, Letme check onit right now.”“I’d beupsetabout this,too.”“No problem!We’ll get youset up in notime”“Iunderstandhow (blank)that mustbe.”"I'm sorryyou weregiven thewronginformation""I'm glad youcalled, let'sget thissorted foryou."“Thank youfor being along-timecustomer!”“Greatquestion! I’llfind that outfor you!”"I would liketo look intothis further,can I call youback?"“I’ve had thissame issue.Here’s whatworked forme.”"Happytohelp!""Might therebe anythingelse youneed helpwith today?""Iappreciateyourpatience,"May I placeyou on abrief holdwhile I lookinto this?""To make sureI'munderstandingcorrectly,...""I canabsolutelyhelp withthis!""I appreciateyou takingthe time tocall us.""I know itsnot easybeingwithout yourvehicle"“I’m sorryyou’redealing withthis,[Name].”"You're in(STATE)?I've alwayswanted tovisit there!""Tellmemore""Let's take alook at whatoptions wemay have tosolve this"“Thanks forbringingthis to ourattention!"“Just so I’mon the samepage, theproblemis…”“That is aconcern, Letme check onit right now.”“I’d beupsetabout this,too.”“No problem!We’ll get youset up in notime”“Iunderstandhow (blank)that mustbe.”"I'm sorryyou weregiven thewronginformation""I'm glad youcalled, let'sget thissorted foryou."“Thank youfor being along-timecustomer!”

EMPATHY RULES SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Great question! I’ll find that out for you!”
  2. "I would like to look into this further, can I call you back?"
  3. “I’ve had this same issue. Here’s what worked for me.”
  4. "Happy to help!"
  5. "Might there be anything else you need help with today?"
  6. "I appreciate your patience,
  7. "May I place you on a brief hold while I look into this?"
  8. "To make sure I'm understanding correctly,..."
  9. "I can absolutely help with this!"
  10. "I appreciate you taking the time to call us."
  11. "I know its not easy being without your vehicle"
  12. “I’m sorry you’re dealing with this, [Name].”
  13. "You're in (STATE)? I've always wanted to visit there!"
  14. "Tell me more"
  15. "Let's take a look at what options we may have to solve this"
  16. “Thanks for bringing this to our attention!"
  17. “Just so I’m on the same page, the problem is…”
  18. “That is a concern, Let me check on it right now.”
  19. “I’d be upset about this, too.”
  20. “No problem! We’ll get you set up in no time”
  21. “I understand how (blank) that must be.”
  22. "I'm sorry you were given the wrong information"
  23. "I'm glad you called, let's get this sorted for you."
  24. “Thank you for being a long-time customer!”