"You're in(STATE)?I've alwayswanted tovisit there!""I appreciateyou takingthe time tocall us."“Just so I’mon the samepage, theproblemis…”"I'm glad youcalled, let'sget thissorted foryou.""May I placeyou on abrief holdwhile I lookinto this?""I canabsolutelyhelp withthis!""I'm sorryyou weregiven thewronginformation""Happytohelp!""Tellmemore""I know itsnot easybeingwithout yourvehicle"“Iunderstandhow (blank)that mustbe.”“Thank youfor being along-timecustomer!”"Let's take alook at whatoptions wemay have tosolve this"“Thanks forbringingthis to ourattention!""To make sureI'munderstandingcorrectly,...""I would liketo look intothis further,can I call youback?"“That is aconcern, Letme check onit right now.”"Iappreciateyourpatience,“No problem!We’ll get youset up in notime”“Greatquestion! I’llfind that outfor you!”“I’ve had thissame issue.Here’s whatworked forme.”“I’m sorryyou’redealing withthis,[Name].”"Might therebe anythingelse youneed helpwith today?"“I’d beupsetabout this,too.”"You're in(STATE)?I've alwayswanted tovisit there!""I appreciateyou takingthe time tocall us."“Just so I’mon the samepage, theproblemis…”"I'm glad youcalled, let'sget thissorted foryou.""May I placeyou on abrief holdwhile I lookinto this?""I canabsolutelyhelp withthis!""I'm sorryyou weregiven thewronginformation""Happytohelp!""Tellmemore""I know itsnot easybeingwithout yourvehicle"“Iunderstandhow (blank)that mustbe.”“Thank youfor being along-timecustomer!”"Let's take alook at whatoptions wemay have tosolve this"“Thanks forbringingthis to ourattention!""To make sureI'munderstandingcorrectly,...""I would liketo look intothis further,can I call youback?"“That is aconcern, Letme check onit right now.”"Iappreciateyourpatience,“No problem!We’ll get youset up in notime”“Greatquestion! I’llfind that outfor you!”“I’ve had thissame issue.Here’s whatworked forme.”“I’m sorryyou’redealing withthis,[Name].”"Might therebe anythingelse youneed helpwith today?"“I’d beupsetabout this,too.”

EMPATHY RULES SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "You're in (STATE)? I've always wanted to visit there!"
  2. "I appreciate you taking the time to call us."
  3. “Just so I’m on the same page, the problem is…”
  4. "I'm glad you called, let's get this sorted for you."
  5. "May I place you on a brief hold while I look into this?"
  6. "I can absolutely help with this!"
  7. "I'm sorry you were given the wrong information"
  8. "Happy to help!"
  9. "Tell me more"
  10. "I know its not easy being without your vehicle"
  11. “I understand how (blank) that must be.”
  12. “Thank you for being a long-time customer!”
  13. "Let's take a look at what options we may have to solve this"
  14. “Thanks for bringing this to our attention!"
  15. "To make sure I'm understanding correctly,..."
  16. "I would like to look into this further, can I call you back?"
  17. “That is a concern, Let me check on it right now.”
  18. "I appreciate your patience,
  19. “No problem! We’ll get you set up in no time”
  20. “Great question! I’ll find that out for you!”
  21. “I’ve had this same issue. Here’s what worked for me.”
  22. “I’m sorry you’re dealing with this, [Name].”
  23. "Might there be anything else you need help with today?"
  24. “I’d be upset about this, too.”