“Thanks forbringingthis to ourattention!"“I’d beupsetabout this,too.”"Happytohelp!"“Greatquestion! I’llfind that outfor you!”"Let's take alook at whatoptions wemay have tosolve this""I appreciateyou takingthe time tocall us."“I’ve had thissame issue.Here’s whatworked forme.”"You're in(STATE)?I've alwayswanted tovisit there!""I canabsolutelyhelp withthis!""To make sureI'munderstandingcorrectly,...""May I placeyou on abrief holdwhile I lookinto this?""I'm glad youcalled, let'sget thissorted foryou.""I would liketo look intothis further,can I call youback?""Iappreciateyourpatience,“No problem!We’ll get youset up in notime”"I know itsnot easybeingwithout yourvehicle"“Just so I’mon the samepage, theproblemis…”“That is aconcern, Letme check onit right now.”"I'm sorryyou weregiven thewronginformation""Might therebe anythingelse youneed helpwith today?""Tellmemore"“Iunderstandhow (blank)that mustbe.”“Thank youfor being along-timecustomer!”“I’m sorryyou’redealing withthis,[Name].”“Thanks forbringingthis to ourattention!"“I’d beupsetabout this,too.”"Happytohelp!"“Greatquestion! I’llfind that outfor you!”"Let's take alook at whatoptions wemay have tosolve this""I appreciateyou takingthe time tocall us."“I’ve had thissame issue.Here’s whatworked forme.”"You're in(STATE)?I've alwayswanted tovisit there!""I canabsolutelyhelp withthis!""To make sureI'munderstandingcorrectly,...""May I placeyou on abrief holdwhile I lookinto this?""I'm glad youcalled, let'sget thissorted foryou.""I would liketo look intothis further,can I call youback?""Iappreciateyourpatience,“No problem!We’ll get youset up in notime”"I know itsnot easybeingwithout yourvehicle"“Just so I’mon the samepage, theproblemis…”“That is aconcern, Letme check onit right now.”"I'm sorryyou weregiven thewronginformation""Might therebe anythingelse youneed helpwith today?""Tellmemore"“Iunderstandhow (blank)that mustbe.”“Thank youfor being along-timecustomer!”“I’m sorryyou’redealing withthis,[Name].”

EMPATHY RULES SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thanks for bringing this to our attention!"
  2. “I’d be upset about this, too.”
  3. "Happy to help!"
  4. “Great question! I’ll find that out for you!”
  5. "Let's take a look at what options we may have to solve this"
  6. "I appreciate you taking the time to call us."
  7. “I’ve had this same issue. Here’s what worked for me.”
  8. "You're in (STATE)? I've always wanted to visit there!"
  9. "I can absolutely help with this!"
  10. "To make sure I'm understanding correctly,..."
  11. "May I place you on a brief hold while I look into this?"
  12. "I'm glad you called, let's get this sorted for you."
  13. "I would like to look into this further, can I call you back?"
  14. "I appreciate your patience,
  15. “No problem! We’ll get you set up in no time”
  16. "I know its not easy being without your vehicle"
  17. “Just so I’m on the same page, the problem is…”
  18. “That is a concern, Let me check on it right now.”
  19. "I'm sorry you were given the wrong information"
  20. "Might there be anything else you need help with today?"
  21. "Tell me more"
  22. “I understand how (blank) that must be.”
  23. “Thank you for being a long-time customer!”
  24. “I’m sorry you’re dealing with this, [Name].”