"Might therebe anythingelse youneed helpwith today?"“No problem!We’ll get youset up in notime”"I appreciateyou takingthe time tocall us."“I’ve had thissame issue.Here’s whatworked forme.”“I’m sorryyou’redealing withthis,[Name].”“I’d beupsetabout this,too.”"I'm sorryyou weregiven thewronginformation""I'm glad youcalled, let'sget thissorted foryou.""Let's take alook at whatoptions wemay have tosolve this""I canabsolutelyhelp withthis!"“Just so I’mon the samepage, theproblemis…”"Tellmemore""Iappreciateyourpatience,“Greatquestion! I’llfind that outfor you!”"To make sureI'munderstandingcorrectly,...""Happytohelp!""May I placeyou on abrief holdwhile I lookinto this?""You're in(STATE)?I've alwayswanted tovisit there!"“That is aconcern, Letme check onit right now.”“Iunderstandhow (blank)that mustbe.”"I know itsnot easybeingwithout yourvehicle""I would liketo look intothis further,can I call youback?"“Thank youfor being along-timecustomer!”“Thanks forbringingthis to ourattention!""Might therebe anythingelse youneed helpwith today?"“No problem!We’ll get youset up in notime”"I appreciateyou takingthe time tocall us."“I’ve had thissame issue.Here’s whatworked forme.”“I’m sorryyou’redealing withthis,[Name].”“I’d beupsetabout this,too.”"I'm sorryyou weregiven thewronginformation""I'm glad youcalled, let'sget thissorted foryou.""Let's take alook at whatoptions wemay have tosolve this""I canabsolutelyhelp withthis!"“Just so I’mon the samepage, theproblemis…”"Tellmemore""Iappreciateyourpatience,“Greatquestion! I’llfind that outfor you!”"To make sureI'munderstandingcorrectly,...""Happytohelp!""May I placeyou on abrief holdwhile I lookinto this?""You're in(STATE)?I've alwayswanted tovisit there!"“That is aconcern, Letme check onit right now.”“Iunderstandhow (blank)that mustbe.”"I know itsnot easybeingwithout yourvehicle""I would liketo look intothis further,can I call youback?"“Thank youfor being along-timecustomer!”“Thanks forbringingthis to ourattention!"

EMPATHY RULES SUPPORT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Might there be anything else you need help with today?"
  2. “No problem! We’ll get you set up in no time”
  3. "I appreciate you taking the time to call us."
  4. “I’ve had this same issue. Here’s what worked for me.”
  5. “I’m sorry you’re dealing with this, [Name].”
  6. “I’d be upset about this, too.”
  7. "I'm sorry you were given the wrong information"
  8. "I'm glad you called, let's get this sorted for you."
  9. "Let's take a look at what options we may have to solve this"
  10. "I can absolutely help with this!"
  11. “Just so I’m on the same page, the problem is…”
  12. "Tell me more"
  13. "I appreciate your patience,
  14. “Great question! I’ll find that out for you!”
  15. "To make sure I'm understanding correctly,..."
  16. "Happy to help!"
  17. "May I place you on a brief hold while I look into this?"
  18. "You're in (STATE)? I've always wanted to visit there!"
  19. “That is a concern, Let me check on it right now.”
  20. “I understand how (blank) that must be.”
  21. "I know its not easy being without your vehicle"
  22. "I would like to look into this further, can I call you back?"
  23. “Thank you for being a long-time customer!”
  24. “Thanks for bringing this to our attention!"