ProvidedAH morethen oneoptionRemindedAHimportanceof keepingarrangmentSecuredthe OTBamount orhigherTold TP "Ireallywant tohelp____"Used"LetsDo this"Asked theAH 1 openendedquestionUsed Postivitelanguage(wifm's)duringnegoiationRelatedto theAH RFDEmpathizedwithAccountHolderDevelopeda solutionfor theaccountSoundconceredwhenspeaking toTPAsked theAH 2 openendedquestionsAccidentlyused"you/your"instead of"The Account"Clarifiedthe reasonfordeliquencyAcknowledgeAH RFDMentionedcardusage asa WIFMSecured apaymentwith a TPLeft averbalmessagewith a TPSecuredpayment(stay orhigher bymedia cut off)PaintedthepictureReframedobjection topay byaskingquestionsUsed "TheAccount"in place of"you/your"Usedempathy tobring it backto buisnessClosingincluded cb infoand hours incase AH needsto mod/delProvidedAH morethen oneoptionRemindedAHimportanceof keepingarrangmentSecuredthe OTBamount orhigherTold TP "Ireallywant tohelp____"Used"LetsDo this"Asked theAH 1 openendedquestionUsed Postivitelanguage(wifm's)duringnegoiationRelatedto theAH RFDEmpathizedwithAccountHolderDevelopeda solutionfor theaccountSoundconceredwhenspeaking toTPAsked theAH 2 openendedquestionsAccidentlyused"you/your"instead of"The Account"Clarifiedthe reasonfordeliquencyAcknowledgeAH RFDMentionedcardusage asa WIFMSecured apaymentwith a TPLeft averbalmessagewith a TPSecuredpayment(stay orhigher bymedia cut off)PaintedthepictureReframedobjection topay byaskingquestionsUsed "TheAccount"in place of"you/your"Usedempathy tobring it backto buisnessClosingincluded cb infoand hours incase AH needsto mod/del

Creative Solutions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided AH more then one option
  2. Reminded AH importance of keeping arrangment
  3. Secured the OTB amount or higher
  4. Told TP "I really want to help____"
  5. Used "Lets Do this"
  6. Asked the AH 1 open ended question
  7. Used Postivite language (wifm's) during negoiation
  8. Related to the AH RFD
  9. Empathized with Account Holder
  10. Developed a solution for the account
  11. Sound concered when speaking to TP
  12. Asked the AH 2 open ended questions
  13. Accidently used "you/your" instead of "The Account"
  14. Clarified the reason for deliquency
  15. Acknowledge AH RFD
  16. Mentioned card usage as a WIFM
  17. Secured a payment with a TP
  18. Left a verbal message with a TP
  19. Secured payment (stay or higher by media cut off)
  20. Painted the picture
  21. Reframed objection to pay by asking questions
  22. Used "The Account" in place of "you/your"
  23. Used empathy to bring it back to buisness
  24. Closing included cb info and hours in case AH needs to mod/del