RemindedAHimportanceof keepingarrangmentSecured apaymentwith a TPUsed Postivitelanguage(wifm's)duringnegoiationRelatedto theAH RFDSoundconceredwhenspeaking toTPAccidentlyused"you/your"instead of"The Account"AcknowledgeAH RFDSecuredpayment(stay orhigher bymedia cut off)EmpathizedwithAccountHolderDevelopeda solutionfor theaccountTold TP "Ireallywant tohelp____"ProvidedAH morethen oneoptionLeft averbalmessagewith a TPAsked theAH 2 openendedquestionsUsedempathy tobring it backto buisnessAsked theAH 1 openendedquestionUsed"LetsDo this"Mentionedcardusage asa WIFMPaintedthepictureReframedobjection topay byaskingquestionsClosingincluded cb infoand hours incase AH needsto mod/delUsed "TheAccount"in place of"you/your"Clarifiedthe reasonfordeliquencySecuredthe OTBamount orhigherRemindedAHimportanceof keepingarrangmentSecured apaymentwith a TPUsed Postivitelanguage(wifm's)duringnegoiationRelatedto theAH RFDSoundconceredwhenspeaking toTPAccidentlyused"you/your"instead of"The Account"AcknowledgeAH RFDSecuredpayment(stay orhigher bymedia cut off)EmpathizedwithAccountHolderDevelopeda solutionfor theaccountTold TP "Ireallywant tohelp____"ProvidedAH morethen oneoptionLeft averbalmessagewith a TPAsked theAH 2 openendedquestionsUsedempathy tobring it backto buisnessAsked theAH 1 openendedquestionUsed"LetsDo this"Mentionedcardusage asa WIFMPaintedthepictureReframedobjection topay byaskingquestionsClosingincluded cb infoand hours incase AH needsto mod/delUsed "TheAccount"in place of"you/your"Clarifiedthe reasonfordeliquencySecuredthe OTBamount orhigher

Creative Solutions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Reminded AH importance of keeping arrangment
  2. Secured a payment with a TP
  3. Used Postivite language (wifm's) during negoiation
  4. Related to the AH RFD
  5. Sound concered when speaking to TP
  6. Accidently used "you/your" instead of "The Account"
  7. Acknowledge AH RFD
  8. Secured payment (stay or higher by media cut off)
  9. Empathized with Account Holder
  10. Developed a solution for the account
  11. Told TP "I really want to help____"
  12. Provided AH more then one option
  13. Left a verbal message with a TP
  14. Asked the AH 2 open ended questions
  15. Used empathy to bring it back to buisness
  16. Asked the AH 1 open ended question
  17. Used "Lets Do this"
  18. Mentioned card usage as a WIFM
  19. Painted the picture
  20. Reframed objection to pay by asking questions
  21. Closing included cb info and hours in case AH needs to mod/del
  22. Used "The Account" in place of "you/your"
  23. Clarified the reason for deliquency
  24. Secured the OTB amount or higher