ProvidedAH morethen oneoptionSecuredpayment(stay orhigher bymedia cut off)Securedthe OTBamount orhigherAccidentlyused"you/your"instead of"The Account"Used"LetsDo this"AcknowledgeAH RFDUsed Postivitelanguage(wifm's)duringnegoiationUsed "TheAccount"in place of"you/your"RemindedAHimportanceof keepingarrangmentPaintedthepictureAsked theAH 2 openendedquestionsUsedempathy tobring it backto buisnessDevelopeda solutionfor theaccountLeft averbalmessagewith a TPTold TP "Ireallywant tohelp____"Closingincluded cb infoand hours incase AH needsto mod/delMentionedcardusage asa WIFMSecured apaymentwith a TPSoundconceredwhenspeaking toTPClarifiedthe reasonfordeliquencyRelatedto theAH RFDEmpathizedwithAccountHolderAsked theAH 1 openendedquestionReframedobjection topay byaskingquestionsProvidedAH morethen oneoptionSecuredpayment(stay orhigher bymedia cut off)Securedthe OTBamount orhigherAccidentlyused"you/your"instead of"The Account"Used"LetsDo this"AcknowledgeAH RFDUsed Postivitelanguage(wifm's)duringnegoiationUsed "TheAccount"in place of"you/your"RemindedAHimportanceof keepingarrangmentPaintedthepictureAsked theAH 2 openendedquestionsUsedempathy tobring it backto buisnessDevelopeda solutionfor theaccountLeft averbalmessagewith a TPTold TP "Ireallywant tohelp____"Closingincluded cb infoand hours incase AH needsto mod/delMentionedcardusage asa WIFMSecured apaymentwith a TPSoundconceredwhenspeaking toTPClarifiedthe reasonfordeliquencyRelatedto theAH RFDEmpathizedwithAccountHolderAsked theAH 1 openendedquestionReframedobjection topay byaskingquestions

Creative Solutions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided AH more then one option
  2. Secured payment (stay or higher by media cut off)
  3. Secured the OTB amount or higher
  4. Accidently used "you/your" instead of "The Account"
  5. Used "Lets Do this"
  6. Acknowledge AH RFD
  7. Used Postivite language (wifm's) during negoiation
  8. Used "The Account" in place of "you/your"
  9. Reminded AH importance of keeping arrangment
  10. Painted the picture
  11. Asked the AH 2 open ended questions
  12. Used empathy to bring it back to buisness
  13. Developed a solution for the account
  14. Left a verbal message with a TP
  15. Told TP "I really want to help____"
  16. Closing included cb info and hours in case AH needs to mod/del
  17. Mentioned card usage as a WIFM
  18. Secured a payment with a TP
  19. Sound concered when speaking to TP
  20. Clarified the reason for deliquency
  21. Related to the AH RFD
  22. Empathized with Account Holder
  23. Asked the AH 1 open ended question
  24. Reframed objection to pay by asking questions