ProvidedAH morethen oneoptionPaintedthepictureEmpathizedwithAccountHolderAsked theAH 2 openendedquestionsDevelopeda solutionfor theaccountLeft averbalmessagewith a TPClosingincluded cb infoand hours incase AH needsto mod/delUsed "TheAccount"in place of"you/your"Securedpayment(stay orhigher bymedia cut off)AcknowledgeAH RFDTold TP "Ireallywant tohelp____"Usedempathy tobring it backto buisnessAsked theAH 1 openendedquestionRelatedto theAH RFDMentionedcardusage asa WIFMUsed Postivitelanguage(wifm's)duringnegoiationAccidentlyused"you/your"instead of"The Account"Used"LetsDo this"RemindedAHimportanceof keepingarrangmentSoundconceredwhenspeaking toTPSecured apaymentwith a TPReframedobjection topay byaskingquestionsSecuredthe OTBamount orhigherClarifiedthe reasonfordeliquencyProvidedAH morethen oneoptionPaintedthepictureEmpathizedwithAccountHolderAsked theAH 2 openendedquestionsDevelopeda solutionfor theaccountLeft averbalmessagewith a TPClosingincluded cb infoand hours incase AH needsto mod/delUsed "TheAccount"in place of"you/your"Securedpayment(stay orhigher bymedia cut off)AcknowledgeAH RFDTold TP "Ireallywant tohelp____"Usedempathy tobring it backto buisnessAsked theAH 1 openendedquestionRelatedto theAH RFDMentionedcardusage asa WIFMUsed Postivitelanguage(wifm's)duringnegoiationAccidentlyused"you/your"instead of"The Account"Used"LetsDo this"RemindedAHimportanceof keepingarrangmentSoundconceredwhenspeaking toTPSecured apaymentwith a TPReframedobjection topay byaskingquestionsSecuredthe OTBamount orhigherClarifiedthe reasonfordeliquency

Creative Solutions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided AH more then one option
  2. Painted the picture
  3. Empathized with Account Holder
  4. Asked the AH 2 open ended questions
  5. Developed a solution for the account
  6. Left a verbal message with a TP
  7. Closing included cb info and hours in case AH needs to mod/del
  8. Used "The Account" in place of "you/your"
  9. Secured payment (stay or higher by media cut off)
  10. Acknowledge AH RFD
  11. Told TP "I really want to help____"
  12. Used empathy to bring it back to buisness
  13. Asked the AH 1 open ended question
  14. Related to the AH RFD
  15. Mentioned card usage as a WIFM
  16. Used Postivite language (wifm's) during negoiation
  17. Accidently used "you/your" instead of "The Account"
  18. Used "Lets Do this"
  19. Reminded AH importance of keeping arrangment
  20. Sound concered when speaking to TP
  21. Secured a payment with a TP
  22. Reframed objection to pay by asking questions
  23. Secured the OTB amount or higher
  24. Clarified the reason for deliquency