Relatedto theAH RFDTold TP "Ireallywant tohelp____"AcknowledgeAH RFDPaintedthepictureReframedobjection topay byaskingquestionsUsed "TheAccount"in place of"you/your"Soundconceredwhenspeaking toTPUsedempathy tobring it backto buisnessUsed Postivitelanguage(wifm's)duringnegoiationUsed"LetsDo this"RemindedAHimportanceof keepingarrangmentAsked theAH 1 openendedquestionLeft averbalmessagewith a TPDevelopeda solutionfor theaccountClosingincluded cb infoand hours incase AH needsto mod/delAccidentlyused"you/your"instead of"The Account"Securedpayment(stay orhigher bymedia cut off)ProvidedAH morethen oneoptionMentionedcardusage asa WIFMEmpathizedwithAccountHolderClarifiedthe reasonfordeliquencyAsked theAH 2 openendedquestionsSecuredthe OTBamount orhigherSecured apaymentwith a TPRelatedto theAH RFDTold TP "Ireallywant tohelp____"AcknowledgeAH RFDPaintedthepictureReframedobjection topay byaskingquestionsUsed "TheAccount"in place of"you/your"Soundconceredwhenspeaking toTPUsedempathy tobring it backto buisnessUsed Postivitelanguage(wifm's)duringnegoiationUsed"LetsDo this"RemindedAHimportanceof keepingarrangmentAsked theAH 1 openendedquestionLeft averbalmessagewith a TPDevelopeda solutionfor theaccountClosingincluded cb infoand hours incase AH needsto mod/delAccidentlyused"you/your"instead of"The Account"Securedpayment(stay orhigher bymedia cut off)ProvidedAH morethen oneoptionMentionedcardusage asa WIFMEmpathizedwithAccountHolderClarifiedthe reasonfordeliquencyAsked theAH 2 openendedquestionsSecuredthe OTBamount orhigherSecured apaymentwith a TP

Creative Solutions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Related to the AH RFD
  2. Told TP "I really want to help____"
  3. Acknowledge AH RFD
  4. Painted the picture
  5. Reframed objection to pay by asking questions
  6. Used "The Account" in place of "you/your"
  7. Sound concered when speaking to TP
  8. Used empathy to bring it back to buisness
  9. Used Postivite language (wifm's) during negoiation
  10. Used "Lets Do this"
  11. Reminded AH importance of keeping arrangment
  12. Asked the AH 1 open ended question
  13. Left a verbal message with a TP
  14. Developed a solution for the account
  15. Closing included cb info and hours in case AH needs to mod/del
  16. Accidently used "you/your" instead of "The Account"
  17. Secured payment (stay or higher by media cut off)
  18. Provided AH more then one option
  19. Mentioned card usage as a WIFM
  20. Empathized with Account Holder
  21. Clarified the reason for deliquency
  22. Asked the AH 2 open ended questions
  23. Secured the OTB amount or higher
  24. Secured a payment with a TP