(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used "The Account" in place of "you/your"
Asked the AH 2 open ended questions
Reframed objection to pay by asking questions
Clarified the reason for deliquency
Empathized with Account Holder
Acknowledge AH RFD
Painted the picture
Used Postivite language (wifm's) during negoiation
Left a verbal message with a TP
Used empathy to bring it back to buisness
Related to the AH RFD
Secured the OTB amount or higher
Closing included cb info and hours in case AH needs to mod/del
Secured a payment with a TP
Mentioned card usage as a WIFM
Used "Lets Do this"
Developed a solution for the account
Reminded AH importance of keeping arrangment
Told TP "I really want to help____"
Asked the AH 1 open ended question
Sound concered when speaking to TP
Secured payment (stay or higher by media cut off)
Accidently used "you/your" instead of "The Account"
