(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Related to the AH RFD
Clarified the reason for deliquency
Provided AH more then one option
Used empathy to bring it back to buisness
Used "Lets Do this"
Secured the OTB amount or higher
Acknowledge AH RFD
Asked the AH 2 open ended questions
Accidently used "you/your" instead of "The Account"
Left a verbal message with a TP
Empathized with Account Holder
Secured payment (stay or higher by media cut off)
Sound concered when speaking to TP
Asked the AH 1 open ended question
Painted the picture
Told TP "I really want to help____"
Developed a solution for the account
Closing included cb info and hours in case AH needs to mod/del
Used "The Account" in place of "you/your"
Secured a payment with a TP
Reframed objection to pay by asking questions
Reminded AH importance of keeping arrangment
Used Postivite language (wifm's) during negoiation
