(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used "The Account" in place of "you/your"
Developed a solution for the account
Used "Lets Do this"
Secured the OTB amount or higher
Told TP "I really want to help____"
Secured payment (stay or higher by media cut off)
Clarified the reason for deliquency
Used Postivite language (wifm's) during negoiation
Empathized with Account Holder
Related to the AH RFD
Secured a payment with a TP
Accidently used "you/your" instead of "The Account"
Asked the AH 1 open ended question
Left a verbal message with a TP
Reminded AH importance of keeping arrangment
Used empathy to bring it back to buisness
Painted the picture
Provided AH more then one option
Sound concered when speaking to TP
Reframed objection to pay by asking questions
Asked the AH 2 open ended questions
Acknowledge AH RFD
Closing included cb info and hours in case AH needs to mod/del
