ProvidedAH morethen oneoptionSecuredthe OTBamount orhigherPaintedthepictureUsedempathy tobring it backto buisnessRemindedAHimportanceof keepingarrangmentTold TP "Ireallywant tohelp____"EmpathizedwithAccountHolderAsked theAH 1 openendedquestionSecured apaymentwith a TPSecuredpayment(stay orhigher bymedia cut off)Mentionedcardusage asa WIFMSoundconceredwhenspeaking toTPLeft averbalmessagewith a TPAcknowledgeAH RFDDevelopeda solutionfor theaccountClosingincluded cb infoand hours incase AH needsto mod/delAccidentlyused"you/your"instead of"The Account"Reframedobjection topay byaskingquestionsUsed Postivitelanguage(wifm's)duringnegoiationUsed "TheAccount"in place of"you/your"Clarifiedthe reasonfordeliquencyUsed"LetsDo this"Relatedto theAH RFDAsked theAH 2 openendedquestionsProvidedAH morethen oneoptionSecuredthe OTBamount orhigherPaintedthepictureUsedempathy tobring it backto buisnessRemindedAHimportanceof keepingarrangmentTold TP "Ireallywant tohelp____"EmpathizedwithAccountHolderAsked theAH 1 openendedquestionSecured apaymentwith a TPSecuredpayment(stay orhigher bymedia cut off)Mentionedcardusage asa WIFMSoundconceredwhenspeaking toTPLeft averbalmessagewith a TPAcknowledgeAH RFDDevelopeda solutionfor theaccountClosingincluded cb infoand hours incase AH needsto mod/delAccidentlyused"you/your"instead of"The Account"Reframedobjection topay byaskingquestionsUsed Postivitelanguage(wifm's)duringnegoiationUsed "TheAccount"in place of"you/your"Clarifiedthe reasonfordeliquencyUsed"LetsDo this"Relatedto theAH RFDAsked theAH 2 openendedquestions

Creative Solutions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided AH more then one option
  2. Secured the OTB amount or higher
  3. Painted the picture
  4. Used empathy to bring it back to buisness
  5. Reminded AH importance of keeping arrangment
  6. Told TP "I really want to help____"
  7. Empathized with Account Holder
  8. Asked the AH 1 open ended question
  9. Secured a payment with a TP
  10. Secured payment (stay or higher by media cut off)
  11. Mentioned card usage as a WIFM
  12. Sound concered when speaking to TP
  13. Left a verbal message with a TP
  14. Acknowledge AH RFD
  15. Developed a solution for the account
  16. Closing included cb info and hours in case AH needs to mod/del
  17. Accidently used "you/your" instead of "The Account"
  18. Reframed objection to pay by asking questions
  19. Used Postivite language (wifm's) during negoiation
  20. Used "The Account" in place of "you/your"
  21. Clarified the reason for deliquency
  22. Used "Lets Do this"
  23. Related to the AH RFD
  24. Asked the AH 2 open ended questions