RemindedAHimportanceof keepingarrangmentClosingincluded cb infoand hours incase AH needsto mod/delMentionedcardusage asa WIFMSoundconceredwhenspeaking toTPAsked theAH 1 openendedquestionUsedempathy tobring it backto buisnessTold TP "Ireallywant tohelp____"Used"LetsDo this"Clarifiedthe reasonfordeliquencyUsed "TheAccount"in place of"you/your"Securedthe OTBamount orhigherPaintedthepictureUsed Postivitelanguage(wifm's)duringnegoiationReframedobjection topay byaskingquestionsAccidentlyused"you/your"instead of"The Account"Left averbalmessagewith a TPSecured apaymentwith a TPProvidedAH morethen oneoptionEmpathizedwithAccountHolderDevelopeda solutionfor theaccountRelatedto theAH RFDAsked theAH 2 openendedquestionsSecuredpayment(stay orhigher bymedia cut off)AcknowledgeAH RFDRemindedAHimportanceof keepingarrangmentClosingincluded cb infoand hours incase AH needsto mod/delMentionedcardusage asa WIFMSoundconceredwhenspeaking toTPAsked theAH 1 openendedquestionUsedempathy tobring it backto buisnessTold TP "Ireallywant tohelp____"Used"LetsDo this"Clarifiedthe reasonfordeliquencyUsed "TheAccount"in place of"you/your"Securedthe OTBamount orhigherPaintedthepictureUsed Postivitelanguage(wifm's)duringnegoiationReframedobjection topay byaskingquestionsAccidentlyused"you/your"instead of"The Account"Left averbalmessagewith a TPSecured apaymentwith a TPProvidedAH morethen oneoptionEmpathizedwithAccountHolderDevelopeda solutionfor theaccountRelatedto theAH RFDAsked theAH 2 openendedquestionsSecuredpayment(stay orhigher bymedia cut off)AcknowledgeAH RFD

Creative Solutions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Reminded AH importance of keeping arrangment
  2. Closing included cb info and hours in case AH needs to mod/del
  3. Mentioned card usage as a WIFM
  4. Sound concered when speaking to TP
  5. Asked the AH 1 open ended question
  6. Used empathy to bring it back to buisness
  7. Told TP "I really want to help____"
  8. Used "Lets Do this"
  9. Clarified the reason for deliquency
  10. Used "The Account" in place of "you/your"
  11. Secured the OTB amount or higher
  12. Painted the picture
  13. Used Postivite language (wifm's) during negoiation
  14. Reframed objection to pay by asking questions
  15. Accidently used "you/your" instead of "The Account"
  16. Left a verbal message with a TP
  17. Secured a payment with a TP
  18. Provided AH more then one option
  19. Empathized with Account Holder
  20. Developed a solution for the account
  21. Related to the AH RFD
  22. Asked the AH 2 open ended questions
  23. Secured payment (stay or higher by media cut off)
  24. Acknowledge AH RFD