This bingo card has a free space and 24 words: Clarified the reason for deliquency, Asked the AH 2 open ended questions, Asked the AH 1 open ended question, Developed a solution for the account, Secured payment (stay or higher by media cut off), Empathized with Account Holder, Reframed objection to pay by asking questions, Provided AH more then one option, Used Postivite language (wifm's) during negoiation, Sound concered when speaking to TP, Told TP "I really want to help____", Acknowledge AH RFD, Related to the AH RFD, Used empathy to bring it back to buisness, Used "The Account" in place of "you/your", Accidently used "you/your" instead of "The Account", Secured a payment with a TP, Left a verbal message with a TP, Mentioned card usage as a WIFM, Closing included cb info and hours in case AH needs to mod/del, Used "Lets Do this", Painted the picture, Reminded AH importance of keeping arrangment and Secured the OTB amount or higher.
Retention Lingo Blackout | Customer Appreciation | Customer Appreciation | ROAD MAP BINGO | SgroVille Connection Bingo
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