Reply tocomplaintemailMake/amenda multivehiclebookingCustomeranswersFuel notfull onpickupPricematchRecommendtraveldestination/touristattraction on callMGcomplaintPre-existingdamageBookingcancellationcallReply toUrgentticketExcessReductionEnquiryAdditionaldriver callenquiryMGComplaintSendpositivemessage ingroup chatGet a 10on NPStoday (callor email)BookingextensioncallReceive apersonalcomplimentfromcustomerPre-authcallCustomer callsregardingshuttle buswith no priorrequestCustomercalls afterrequestingshuttle over20 mins ago10+minutecallInfringementenquiryLostpropertycallLong silenceat start ofcall fromcustomerAccident/BreakdownRefercustomerto agentReply tocomplaintemailMake/amenda multivehiclebookingCustomeranswersFuel notfull onpickupPricematchRecommendtraveldestination/touristattraction on callMGcomplaintPre-existingdamageBookingcancellationcallReply toUrgentticketExcessReductionEnquiryAdditionaldriver callenquiryMGComplaintSendpositivemessage ingroup chatGet a 10on NPStoday (callor email)BookingextensioncallReceive apersonalcomplimentfromcustomerPre-authcallCustomer callsregardingshuttle buswith no priorrequestCustomercalls afterrequestingshuttle over20 mins ago10+minutecallInfringementenquiryLostpropertycallLong silenceat start ofcall fromcustomerAccident/BreakdownRefercustomerto agent

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reply to complaint email
  2. Make/amend a multi vehicle booking
  3. Customer answers
  4. Fuel not full on pickup
  5. Price match
  6. Recommend travel destination/tourist attraction on call
  7. MG complaint
  8. Pre-existing damage
  9. Booking cancellation call
  10. Reply to Urgent ticket
  11. Excess Reduction Enquiry
  12. Additional driver call enquiry
  13. MG Complaint
  14. Send positive message in group chat
  15. Get a 10 on NPS today (call or email)
  16. Booking extension call
  17. Receive a personal compliment from customer
  18. Pre-auth call
  19. Customer calls regarding shuttle bus with no prior request
  20. Customer calls after requesting shuttle over 20 mins ago
  21. 10+ minute call
  22. Infringement enquiry
  23. Lost property call
  24. Long silence at start of call from customer
  25. Accident/ Breakdown
  26. Refer customer to agent