PtrequestingmedicalrecordsAsked Pt, "isthereanythingelse I can dofor you?"InformedPt aboutthe portalDog barkingin thebackgroundPt callsfor testresultsBooked labappointmentCustomermentionstheweatherCallersays,"thankyou"Pt has thesame nameas you(can be speltdifferently)You haveto transfera callScheduled atelehealthappointmentRxRefillBookedaphysicalPatientsays, "holdon let meget a pen"Put Pton await listPt called toconfirmappointmentPt isupset orfrustratedCCGrelatedcallSomeonecalls inregards tomultiple ptsPt isreturninga call theymissedPatient isa "ChattyKathy"Pt callingregardinga referralChildren inthebackgroundFirst callresolutionTook over100 callsthis weekHad toupdate anaddressBooked afollow upappointmentPt asks tospeak witha specificpersonParentcalling fortheir childPtrequestingmedicalrecordsAsked Pt, "isthereanythingelse I can dofor you?"InformedPt aboutthe portalDog barkingin thebackgroundPt callsfor testresultsBooked labappointmentCustomermentionstheweatherCallersays,"thankyou"Pt has thesame nameas you(can be speltdifferently)You haveto transfera callScheduled atelehealthappointmentRxRefillBookedaphysicalPatientsays, "holdon let meget a pen"Put Pton await listPt called toconfirmappointmentPt isupset orfrustratedCCGrelatedcallSomeonecalls inregards tomultiple ptsPt isreturninga call theymissedPatient isa "ChattyKathy"Pt callingregardinga referralChildren inthebackgroundFirst callresolutionTook over100 callsthis weekHad toupdate anaddressBooked afollow upappointmentPt asks tospeak witha specificpersonParentcalling fortheir child

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Pt requesting medical records
  2. Asked Pt, "is there anything else I can do for you?"
  3. Informed Pt about the portal
  4. Dog barking in the background
  5. Pt calls for test results
  6. Booked lab appointment
  7. Customer mentions the weather
  8. Caller says, "thank you"
  9. Pt has the same name as you (can be spelt differently)
  10. You have to transfer a call
  11. Scheduled a telehealth appointment
  12. Rx Refill
  13. Booked a physical
  14. Patient says, "hold on let me get a pen"
  15. Put Pt on a wait list
  16. Pt called to confirm appointment
  17. Pt is upset or frustrated
  18. CCG related call
  19. Someone calls in regards to multiple pts
  20. Pt is returning a call they missed
  21. Patient is a "Chatty Kathy"
  22. Pt calling regarding a referral
  23. Children in the background
  24. First call resolution
  25. Took over 100 calls this week
  26. Had to update an address
  27. Booked a follow up appointment
  28. Pt asks to speak with a specific person
  29. Parent calling for their child