(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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First call resolution
Patient says, "hold on let me get a pen"
Caller says, "thank you"
Pt requesting medical records
Booked a follow up appointment
Took over 100 calls this week
Children in the background
Had to update an address
CCG related call
Customer mentions the weather
Pt calls for test results
Parent calling for their child
Pt is returning a call they missed
Booked a physical
Pt called to confirm appointment
Pt asks to speak with a specific person
Dog barking in the background
Pt is upset or frustrated
Informed Pt about the portal
Someone calls in regards to multiple pts
Rx Refill
Asked Pt, "is there anything else I can do for you?"
You have to transfer a call
Put Pt on a wait list
Patient is a "Chatty Kathy"
Booked lab appointment
Pt calling regarding a referral
Pt has the same name as you
(can be spelt differently)
