(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt calls for test results
Took over 100 calls this week
Dog barking in the background
Pt requesting medical records
Booked a follow up appointment
Booked lab appointment
Put Pt on a wait list
Pt called to confirm appointment
Informed Pt about the portal
CCG related call
Children in the background
Pt has the same name as you
(can be spelt differently)
Parent calling for their child
First call resolution
Patient says, "hold on let me get a pen"
Pt calling regarding a referral
Pt asks to speak with a specific person
Booked a physical
Someone calls in regards to multiple pts
Rx Refill
Pt is upset or frustrated
Patient is a "Chatty Kathy"
You have to transfer a call
Caller says, "thank you"
Customer mentions the weather
Asked Pt, "is there anything else I can do for you?"
