Pt called toconfirmappointmentTook over100 callsthis weekDog barkingin thebackgroundPt isupset orfrustratedPtrequestingmedicalrecordsPut Pton await listPt callsfor testresultsPt asks tospeak witha specificpersonBooked labappointmentFirst callresolutionPt has thesame nameas you(can be speltdifferently)Asked Pt, "isthereanythingelse I can dofor you?"Children inthebackgroundBookedaphysicalCCGrelatedcallPt callingregardinga referralScheduled atelehealthappointmentHad toupdate anaddressCustomermentionstheweatherInformedPt aboutthe portalYou haveto transfera callPt isreturninga call theymissedPatientsays, "holdon let meget a pen"Booked afollow upappointmentParentcalling fortheir childRxRefillCallersays,"thankyou"Patient isa "ChattyKathy"Someonecalls inregards tomultiple ptsPt called toconfirmappointmentTook over100 callsthis weekDog barkingin thebackgroundPt isupset orfrustratedPtrequestingmedicalrecordsPut Pton await listPt callsfor testresultsPt asks tospeak witha specificpersonBooked labappointmentFirst callresolutionPt has thesame nameas you(can be speltdifferently)Asked Pt, "isthereanythingelse I can dofor you?"Children inthebackgroundBookedaphysicalCCGrelatedcallPt callingregardinga referralScheduled atelehealthappointmentHad toupdate anaddressCustomermentionstheweatherInformedPt aboutthe portalYou haveto transfera callPt isreturninga call theymissedPatientsays, "holdon let meget a pen"Booked afollow upappointmentParentcalling fortheir childRxRefillCallersays,"thankyou"Patient isa "ChattyKathy"Someonecalls inregards tomultiple pts

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt called to confirm appointment
  2. Took over 100 calls this week
  3. Dog barking in the background
  4. Pt is upset or frustrated
  5. Pt requesting medical records
  6. Put Pt on a wait list
  7. Pt calls for test results
  8. Pt asks to speak with a specific person
  9. Booked lab appointment
  10. First call resolution
  11. Pt has the same name as you (can be spelt differently)
  12. Asked Pt, "is there anything else I can do for you?"
  13. Children in the background
  14. Booked a physical
  15. CCG related call
  16. Pt calling regarding a referral
  17. Scheduled a telehealth appointment
  18. Had to update an address
  19. Customer mentions the weather
  20. Informed Pt about the portal
  21. You have to transfer a call
  22. Pt is returning a call they missed
  23. Patient says, "hold on let me get a pen"
  24. Booked a follow up appointment
  25. Parent calling for their child
  26. Rx Refill
  27. Caller says, "thank you"
  28. Patient is a "Chatty Kathy"
  29. Someone calls in regards to multiple pts