(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Booked a follow up appointment
Scheduled a telehealth appointment
Asked Pt, "is there anything else I can do for you?"
First call resolution
Someone calls in regards to multiple pts
Caller says, "thank you"
Patient says, "hold on let me get a pen"
Parent calling for their child
Pt calling regarding a referral
Patient is a "Chatty Kathy"
Dog barking in the background
Pt requesting medical records
Pt asks to speak with a specific person
Took over 100 calls this week
You have to transfer a call
Had to update an address
Pt calls for test results
Pt is upset or frustrated
Customer mentions the weather
Pt called to confirm appointment
Booked a physical
Rx Refill
CCG related call
Informed Pt about the portal
Pt is returning a call they missed
Booked lab appointment
Put Pt on a wait list
Children in the background
Pt has the same name as you
(can be spelt differently)
