(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone calls in regards to multiple pts
Pt called to confirm appointment
Patient is a "Chatty Kathy"
CCG related call
Informed Pt about the portal
Pt requesting medical records
Took over 100 calls this week
Booked lab appointment
First call resolution
Children in the background
Parent calling for their child
Asked Pt, "is there anything else I can do for you?"
Scheduled a telehealth appointment
Booked a follow up appointment
You have to transfer a call
Put Pt on a wait list
Customer mentions the weather
Had to update an address
Booked a physical
Pt calls for test results
Patient says, "hold on let me get a pen"
Dog barking in the background
Caller says, "thank you"
Pt has the same name as you
(can be spelt differently)
