(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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First call resolution
Pt called to confirm appointment
Pt is returning a call they missed
Someone calls in regards to multiple pts
Pt asks to speak with a specific person
Pt calls for test results
Parent calling for their child
Pt requesting medical records
Pt calling regarding a referral
Pt is upset or frustrated
Scheduled a telehealth appointment
Asked Pt, "is there anything else I can do for you?"
Informed Pt about the portal
Patient says, "hold on let me get a pen"
Had to update an address
Booked lab appointment
Took over 100 calls this week
Customer mentions the weather
You have to transfer a call
CCG related call
Rx Refill
Dog barking in the background
Put Pt on a wait list
Children in the background
Pt has the same name as you
(can be spelt differently)
