Pt has thesame nameas you(can be speltdifferently)CCGrelatedcallPatient isa "ChattyKathy"InformedPt aboutthe portalPut Pton await listBooked afollow upappointmentBookedaphysicalPt isupset orfrustratedPtrequestingmedicalrecordsChildren inthebackgroundTook over100 callsthis weekPt isreturninga call theymissedPt asks tospeak witha specificpersonAsked Pt, "isthereanythingelse I can dofor you?"Pt callingregardinga referralPt callsfor testresultsScheduled atelehealthappointmentFirst callresolutionPt called toconfirmappointmentDog barkingin thebackgroundRxRefillSomeonecalls inregards tomultiple ptsBooked labappointmentCustomermentionstheweatherYou haveto transfera callParentcalling fortheir childPatientsays, "holdon let meget a pen"Callersays,"thankyou"Had toupdate anaddressPt has thesame nameas you(can be speltdifferently)CCGrelatedcallPatient isa "ChattyKathy"InformedPt aboutthe portalPut Pton await listBooked afollow upappointmentBookedaphysicalPt isupset orfrustratedPtrequestingmedicalrecordsChildren inthebackgroundTook over100 callsthis weekPt isreturninga call theymissedPt asks tospeak witha specificpersonAsked Pt, "isthereanythingelse I can dofor you?"Pt callingregardinga referralPt callsfor testresultsScheduled atelehealthappointmentFirst callresolutionPt called toconfirmappointmentDog barkingin thebackgroundRxRefillSomeonecalls inregards tomultiple ptsBooked labappointmentCustomermentionstheweatherYou haveto transfera callParentcalling fortheir childPatientsays, "holdon let meget a pen"Callersays,"thankyou"Had toupdate anaddress

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt has the same name as you (can be spelt differently)
  2. CCG related call
  3. Patient is a "Chatty Kathy"
  4. Informed Pt about the portal
  5. Put Pt on a wait list
  6. Booked a follow up appointment
  7. Booked a physical
  8. Pt is upset or frustrated
  9. Pt requesting medical records
  10. Children in the background
  11. Took over 100 calls this week
  12. Pt is returning a call they missed
  13. Pt asks to speak with a specific person
  14. Asked Pt, "is there anything else I can do for you?"
  15. Pt calling regarding a referral
  16. Pt calls for test results
  17. Scheduled a telehealth appointment
  18. First call resolution
  19. Pt called to confirm appointment
  20. Dog barking in the background
  21. Rx Refill
  22. Someone calls in regards to multiple pts
  23. Booked lab appointment
  24. Customer mentions the weather
  25. You have to transfer a call
  26. Parent calling for their child
  27. Patient says, "hold on let me get a pen"
  28. Caller says, "thank you"
  29. Had to update an address