(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You have to transfer a call
Patient is a "Chatty Kathy"
Pt asks to speak with a specific person
Booked a follow up appointment
Rx Refill
Booked a physical
Dog barking in the background
Put Pt on a wait list
CCG related call
Informed Pt about the portal
Booked lab appointment
Someone calls in regards to multiple pts
Had to update an address
Pt is returning a call they missed
Pt called to confirm appointment
Asked Pt, "is there anything else I can do for you?"
Caller says, "thank you"
Parent calling for their child
Children in the background
Pt calls for test results
Took over 100 calls this week
Customer mentions the weather
Patient says, "hold on let me get a pen"
Pt is upset or frustrated
First call resolution
Scheduled a telehealth appointment
Pt requesting medical records
Pt has the same name as you
(can be spelt differently)
