(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt calls for test results
Someone calls in regards to multiple pts
First call resolution
Patient says, "hold on let me get a pen"
Caller says, "thank you"
Booked a physical
Pt is upset or frustrated
Pt requesting medical records
Put Pt on a wait list
Informed Pt about the portal
Booked a follow up appointment
Had to update an address
Booked lab appointment
Parent calling for their child
CCG related call
Pt asks to speak with a specific person
Took over 100 calls this week
Patient is a "Chatty Kathy"
Children in the background
Pt calling regarding a referral
Customer mentions the weather
You have to transfer a call
Asked Pt, "is there anything else I can do for you?"
Scheduled a telehealth appointment
Rx Refill
Pt called to confirm appointment
Pt has the same name as you
(can be spelt differently)
