Patientsays, "holdon let meget a pen"Pt callsfor testresultsScheduled atelehealthappointmentBookedaphysicalRxRefillTook over100 callsthis weekSomeonecalls inregards tomultiple ptsPt asks tospeak witha specificpersonCustomermentionstheweatherFirst callresolutionPt isreturninga call theymissedCCGrelatedcallAsked Pt, "isthereanythingelse I can dofor you?"Put Pton await listParentcalling fortheir childBooked afollow upappointmentPtrequestingmedicalrecordsBooked labappointmentPt isupset orfrustratedDog barkingin thebackgroundInformedPt aboutthe portalHad toupdate anaddressChildren inthebackgroundPt has thesame nameas you(can be speltdifferently)Patient isa "ChattyKathy"You haveto transfera callCallersays,"thankyou"Pt callingregardinga referralPt called toconfirmappointmentPatientsays, "holdon let meget a pen"Pt callsfor testresultsScheduled atelehealthappointmentBookedaphysicalRxRefillTook over100 callsthis weekSomeonecalls inregards tomultiple ptsPt asks tospeak witha specificpersonCustomermentionstheweatherFirst callresolutionPt isreturninga call theymissedCCGrelatedcallAsked Pt, "isthereanythingelse I can dofor you?"Put Pton await listParentcalling fortheir childBooked afollow upappointmentPtrequestingmedicalrecordsBooked labappointmentPt isupset orfrustratedDog barkingin thebackgroundInformedPt aboutthe portalHad toupdate anaddressChildren inthebackgroundPt has thesame nameas you(can be speltdifferently)Patient isa "ChattyKathy"You haveto transfera callCallersays,"thankyou"Pt callingregardinga referralPt called toconfirmappointment

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient says, "hold on let me get a pen"
  2. Pt calls for test results
  3. Scheduled a telehealth appointment
  4. Booked a physical
  5. Rx Refill
  6. Took over 100 calls this week
  7. Someone calls in regards to multiple pts
  8. Pt asks to speak with a specific person
  9. Customer mentions the weather
  10. First call resolution
  11. Pt is returning a call they missed
  12. CCG related call
  13. Asked Pt, "is there anything else I can do for you?"
  14. Put Pt on a wait list
  15. Parent calling for their child
  16. Booked a follow up appointment
  17. Pt requesting medical records
  18. Booked lab appointment
  19. Pt is upset or frustrated
  20. Dog barking in the background
  21. Informed Pt about the portal
  22. Had to update an address
  23. Children in the background
  24. Pt has the same name as you (can be spelt differently)
  25. Patient is a "Chatty Kathy"
  26. You have to transfer a call
  27. Caller says, "thank you"
  28. Pt calling regarding a referral
  29. Pt called to confirm appointment