(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient is a "Chatty Kathy"
Asked Pt, "is there anything else I can do for you?"
Customer mentions the weather
Pt requesting medical records
Scheduled a telehealth appointment
Pt called to confirm appointment
Pt calling regarding a referral
Booked a physical
Booked a follow up appointment
Booked lab appointment
Pt asks to speak with a specific person
Pt is upset or frustrated
Put Pt on a wait list
Pt is returning a call they missed
Someone calls in regards to multiple pts
Children in the background
Parent calling for their child
Informed Pt about the portal
Took over 100 calls this week
Patient says, "hold on let me get a pen"
CCG related call
Caller says, "thank you"
Dog barking in the background
Pt calls for test results
Rx Refill
You have to transfer a call
First call resolution
Pt has the same name as you
(can be spelt differently)
