(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt has the same name as you
(can be spelt differently)
Pt called to confirm appointment
Rx Refill
Scheduled a telehealth appointment
Patient is a "Chatty Kathy"
First call resolution
CCG related call
Pt calling regarding a referral
Customer mentions the weather
Someone calls in regards to multiple pts
Asked Pt, "is there anything else I can do for you?"