(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Booked a follow up appointment
Had to update an address
Pt called to confirm appointment
Patient is a "Chatty Kathy"
Pt asks to speak with a specific person
Booked a physical
Children in the background
Pt has the same name as you
(can be spelt differently)
Scheduled a telehealth appointment
Booked lab appointment
CCG related call
Caller says, "thank you"
Informed Pt about the portal
Dog barking in the background
Customer mentions the weather
Rx Refill
Took over 100 calls this week
Pt is returning a call they missed
Pt is upset or frustrated
Pt requesting medical records
Asked Pt, "is there anything else I can do for you?"
