Booked afollow upappointmentHad toupdate anaddressPt called toconfirmappointmentPatient isa "ChattyKathy"Pt asks tospeak witha specificpersonBookedaphysicalChildren inthebackgroundPt has thesame nameas you(can be speltdifferently)Scheduled atelehealthappointmentBooked labappointmentCCGrelatedcallCallersays,"thankyou"InformedPt aboutthe portalDog barkingin thebackgroundCustomermentionstheweatherRxRefillTook over100 callsthis weekPt isreturninga call theymissedPt isupset orfrustratedPtrequestingmedicalrecordsAsked Pt, "isthereanythingelse I can dofor you?"Pt callsfor testresultsPut Pton await listPatientsays, "holdon let meget a pen"First callresolutionYou haveto transfera callParentcalling fortheir childPt callingregardinga referralSomeonecalls inregards tomultiple ptsBooked afollow upappointmentHad toupdate anaddressPt called toconfirmappointmentPatient isa "ChattyKathy"Pt asks tospeak witha specificpersonBookedaphysicalChildren inthebackgroundPt has thesame nameas you(can be speltdifferently)Scheduled atelehealthappointmentBooked labappointmentCCGrelatedcallCallersays,"thankyou"InformedPt aboutthe portalDog barkingin thebackgroundCustomermentionstheweatherRxRefillTook over100 callsthis weekPt isreturninga call theymissedPt isupset orfrustratedPtrequestingmedicalrecordsAsked Pt, "isthereanythingelse I can dofor you?"Pt callsfor testresultsPut Pton await listPatientsays, "holdon let meget a pen"First callresolutionYou haveto transfera callParentcalling fortheir childPt callingregardinga referralSomeonecalls inregards tomultiple pts

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Booked a follow up appointment
  2. Had to update an address
  3. Pt called to confirm appointment
  4. Patient is a "Chatty Kathy"
  5. Pt asks to speak with a specific person
  6. Booked a physical
  7. Children in the background
  8. Pt has the same name as you (can be spelt differently)
  9. Scheduled a telehealth appointment
  10. Booked lab appointment
  11. CCG related call
  12. Caller says, "thank you"
  13. Informed Pt about the portal
  14. Dog barking in the background
  15. Customer mentions the weather
  16. Rx Refill
  17. Took over 100 calls this week
  18. Pt is returning a call they missed
  19. Pt is upset or frustrated
  20. Pt requesting medical records
  21. Asked Pt, "is there anything else I can do for you?"
  22. Pt calls for test results
  23. Put Pt on a wait list
  24. Patient says, "hold on let me get a pen"
  25. First call resolution
  26. You have to transfer a call
  27. Parent calling for their child
  28. Pt calling regarding a referral
  29. Someone calls in regards to multiple pts