(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rx Refill
Someone calls in regards to multiple pts
You have to transfer a call
Customer mentions the weather
Pt calls for test results
Booked a follow up appointment
Dog barking in the background
Pt calling regarding a referral
Pt requesting medical records
Parent calling for their child
Pt is upset or frustrated
First call resolution
Pt called to confirm appointment
Scheduled a telehealth appointment
Children in the background
Informed Pt about the portal
Booked lab appointment
Booked a physical
Pt asks to speak with a specific person
Pt is returning a call they missed
Caller says, "thank you"
Put Pt on a wait list
Pt has the same name as you
(can be spelt differently)
Took over 100 calls this week
Had to update an address
CCG related call
Asked Pt, "is there anything else I can do for you?"
