RxRefillYou haveto transfera callPtrequestingmedicalrecordsFirst callresolutionPt callsfor testresultsPatient isa "ChattyKathy"Put Pton await listPt has thesame nameas you(can be speltdifferently)Pt asks tospeak witha specificpersonPatientsays, "holdon let meget a pen"Someonecalls inregards tomultiple ptsScheduled atelehealthappointmentInformedPt aboutthe portalBooked labappointmentPt callingregardinga referralPt isreturninga call theymissedBookedaphysicalChildren inthebackgroundAsked Pt, "isthereanythingelse I can dofor you?"Pt isupset orfrustratedBooked afollow upappointmentCCGrelatedcallPt called toconfirmappointmentCustomermentionstheweatherParentcalling fortheir childCallersays,"thankyou"Dog barkingin thebackgroundHad toupdate anaddressTook over100 callsthis weekRxRefillYou haveto transfera callPtrequestingmedicalrecordsFirst callresolutionPt callsfor testresultsPatient isa "ChattyKathy"Put Pton await listPt has thesame nameas you(can be speltdifferently)Pt asks tospeak witha specificpersonPatientsays, "holdon let meget a pen"Someonecalls inregards tomultiple ptsScheduled atelehealthappointmentInformedPt aboutthe portalBooked labappointmentPt callingregardinga referralPt isreturninga call theymissedBookedaphysicalChildren inthebackgroundAsked Pt, "isthereanythingelse I can dofor you?"Pt isupset orfrustratedBooked afollow upappointmentCCGrelatedcallPt called toconfirmappointmentCustomermentionstheweatherParentcalling fortheir childCallersays,"thankyou"Dog barkingin thebackgroundHad toupdate anaddressTook over100 callsthis week

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rx Refill
  2. You have to transfer a call
  3. Pt requesting medical records
  4. First call resolution
  5. Pt calls for test results
  6. Patient is a "Chatty Kathy"
  7. Put Pt on a wait list
  8. Pt has the same name as you (can be spelt differently)
  9. Pt asks to speak with a specific person
  10. Patient says, "hold on let me get a pen"
  11. Someone calls in regards to multiple pts
  12. Scheduled a telehealth appointment
  13. Informed Pt about the portal
  14. Booked lab appointment
  15. Pt calling regarding a referral
  16. Pt is returning a call they missed
  17. Booked a physical
  18. Children in the background
  19. Asked Pt, "is there anything else I can do for you?"
  20. Pt is upset or frustrated
  21. Booked a follow up appointment
  22. CCG related call
  23. Pt called to confirm appointment
  24. Customer mentions the weather
  25. Parent calling for their child
  26. Caller says, "thank you"
  27. Dog barking in the background
  28. Had to update an address
  29. Took over 100 calls this week