(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller says, "thank you"
Had to update an address
Children in the background
Booked a physical
Booked a follow up appointment
Put Pt on a wait list
Pt called to confirm appointment
Patient says, "hold on let me get a pen"
Pt has the same name as you
(can be spelt differently)
First call resolution
Pt asks to speak with a specific person
Dog barking in the background
Customer mentions the weather
Pt is returning a call they missed
Pt is upset or frustrated
Parent calling for their child
Booked lab appointment
Informed Pt about the portal
Pt calls for test results
CCG related call
Pt requesting medical records
Someone calls in regards to multiple pts
Asked Pt, "is there anything else I can do for you?"
