RxRefillSomeonecalls inregards tomultiple ptsYou haveto transfera callCustomermentionstheweatherPt callsfor testresultsBooked afollow upappointmentDog barkingin thebackgroundPt callingregardinga referralPtrequestingmedicalrecordsParentcalling fortheir childPt isupset orfrustratedFirst callresolutionPt called toconfirmappointmentScheduled atelehealthappointmentChildren inthebackgroundInformedPt aboutthe portalBooked labappointmentBookedaphysicalPt asks tospeak witha specificpersonPt isreturninga call theymissedCallersays,"thankyou"Put Pton await listPt has thesame nameas you(can be speltdifferently)Took over100 callsthis weekHad toupdate anaddressCCGrelatedcallAsked Pt, "isthereanythingelse I can dofor you?"Patientsays, "holdon let meget a pen"Patient isa "ChattyKathy"RxRefillSomeonecalls inregards tomultiple ptsYou haveto transfera callCustomermentionstheweatherPt callsfor testresultsBooked afollow upappointmentDog barkingin thebackgroundPt callingregardinga referralPtrequestingmedicalrecordsParentcalling fortheir childPt isupset orfrustratedFirst callresolutionPt called toconfirmappointmentScheduled atelehealthappointmentChildren inthebackgroundInformedPt aboutthe portalBooked labappointmentBookedaphysicalPt asks tospeak witha specificpersonPt isreturninga call theymissedCallersays,"thankyou"Put Pton await listPt has thesame nameas you(can be speltdifferently)Took over100 callsthis weekHad toupdate anaddressCCGrelatedcallAsked Pt, "isthereanythingelse I can dofor you?"Patientsays, "holdon let meget a pen"Patient isa "ChattyKathy"

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rx Refill
  2. Someone calls in regards to multiple pts
  3. You have to transfer a call
  4. Customer mentions the weather
  5. Pt calls for test results
  6. Booked a follow up appointment
  7. Dog barking in the background
  8. Pt calling regarding a referral
  9. Pt requesting medical records
  10. Parent calling for their child
  11. Pt is upset or frustrated
  12. First call resolution
  13. Pt called to confirm appointment
  14. Scheduled a telehealth appointment
  15. Children in the background
  16. Informed Pt about the portal
  17. Booked lab appointment
  18. Booked a physical
  19. Pt asks to speak with a specific person
  20. Pt is returning a call they missed
  21. Caller says, "thank you"
  22. Put Pt on a wait list
  23. Pt has the same name as you (can be spelt differently)
  24. Took over 100 calls this week
  25. Had to update an address
  26. CCG related call
  27. Asked Pt, "is there anything else I can do for you?"
  28. Patient says, "hold on let me get a pen"
  29. Patient is a "Chatty Kathy"