Pt has thesame nameas you(can be speltdifferently)Pt called toconfirmappointmentRxRefillScheduled atelehealthappointmentPatient isa "ChattyKathy"First callresolutionCCGrelatedcallPt callingregardinga referralCustomermentionstheweatherSomeonecalls inregards tomultiple ptsAsked Pt, "isthereanythingelse I can dofor you?"Children inthebackgroundPt callsfor testresultsPtrequestingmedicalrecordsHad toupdate anaddressBookedaphysicalPt isreturninga call theymissedTook over100 callsthis weekPut Pton await listYou haveto transfera callBooked afollow upappointmentBooked labappointmentPatientsays, "holdon let meget a pen"Callersays,"thankyou"Dog barkingin thebackgroundPt asks tospeak witha specificpersonPt isupset orfrustratedInformedPt aboutthe portalParentcalling fortheir childPt has thesame nameas you(can be speltdifferently)Pt called toconfirmappointmentRxRefillScheduled atelehealthappointmentPatient isa "ChattyKathy"First callresolutionCCGrelatedcallPt callingregardinga referralCustomermentionstheweatherSomeonecalls inregards tomultiple ptsAsked Pt, "isthereanythingelse I can dofor you?"Children inthebackgroundPt callsfor testresultsPtrequestingmedicalrecordsHad toupdate anaddressBookedaphysicalPt isreturninga call theymissedTook over100 callsthis weekPut Pton await listYou haveto transfera callBooked afollow upappointmentBooked labappointmentPatientsays, "holdon let meget a pen"Callersays,"thankyou"Dog barkingin thebackgroundPt asks tospeak witha specificpersonPt isupset orfrustratedInformedPt aboutthe portalParentcalling fortheir child

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt has the same name as you (can be spelt differently)
  2. Pt called to confirm appointment
  3. Rx Refill
  4. Scheduled a telehealth appointment
  5. Patient is a "Chatty Kathy"
  6. First call resolution
  7. CCG related call
  8. Pt calling regarding a referral
  9. Customer mentions the weather
  10. Someone calls in regards to multiple pts
  11. Asked Pt, "is there anything else I can do for you?"
  12. Children in the background
  13. Pt calls for test results
  14. Pt requesting medical records
  15. Had to update an address
  16. Booked a physical
  17. Pt is returning a call they missed
  18. Took over 100 calls this week
  19. Put Pt on a wait list
  20. You have to transfer a call
  21. Booked a follow up appointment
  22. Booked lab appointment
  23. Patient says, "hold on let me get a pen"
  24. Caller says, "thank you"
  25. Dog barking in the background
  26. Pt asks to speak with a specific person
  27. Pt is upset or frustrated
  28. Informed Pt about the portal
  29. Parent calling for their child