Pt callsfor testresultsPt called toconfirmappointmentCallersays,"thankyou"Asked Pt, "isthereanythingelse I can dofor you?"Scheduled atelehealthappointmentRxRefillPatient isa "ChattyKathy"CustomermentionstheweatherSomeonecalls inregards tomultiple ptsYou haveto transfera callPt asks tospeak witha specificpersonPt isreturninga call theymissedChildren inthebackgroundFirst callresolutionPt callingregardinga referralBooked labappointmentPtrequestingmedicalrecordsTook over100 callsthis weekParentcalling fortheir childCCGrelatedcallPt has thesame nameas you(can be speltdifferently)Booked afollow upappointmentPut Pton await listHad toupdate anaddressDog barkingin thebackgroundInformedPt aboutthe portalPatientsays, "holdon let meget a pen"Pt isupset orfrustratedBookedaphysicalPt callsfor testresultsPt called toconfirmappointmentCallersays,"thankyou"Asked Pt, "isthereanythingelse I can dofor you?"Scheduled atelehealthappointmentRxRefillPatient isa "ChattyKathy"CustomermentionstheweatherSomeonecalls inregards tomultiple ptsYou haveto transfera callPt asks tospeak witha specificpersonPt isreturninga call theymissedChildren inthebackgroundFirst callresolutionPt callingregardinga referralBooked labappointmentPtrequestingmedicalrecordsTook over100 callsthis weekParentcalling fortheir childCCGrelatedcallPt has thesame nameas you(can be speltdifferently)Booked afollow upappointmentPut Pton await listHad toupdate anaddressDog barkingin thebackgroundInformedPt aboutthe portalPatientsays, "holdon let meget a pen"Pt isupset orfrustratedBookedaphysical

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt calls for test results
  2. Pt called to confirm appointment
  3. Caller says, "thank you"
  4. Asked Pt, "is there anything else I can do for you?"
  5. Scheduled a telehealth appointment
  6. Rx Refill
  7. Patient is a "Chatty Kathy"
  8. Customer mentions the weather
  9. Someone calls in regards to multiple pts
  10. You have to transfer a call
  11. Pt asks to speak with a specific person
  12. Pt is returning a call they missed
  13. Children in the background
  14. First call resolution
  15. Pt calling regarding a referral
  16. Booked lab appointment
  17. Pt requesting medical records
  18. Took over 100 calls this week
  19. Parent calling for their child
  20. CCG related call
  21. Pt has the same name as you (can be spelt differently)
  22. Booked a follow up appointment
  23. Put Pt on a wait list
  24. Had to update an address
  25. Dog barking in the background
  26. Informed Pt about the portal
  27. Patient says, "hold on let me get a pen"
  28. Pt is upset or frustrated
  29. Booked a physical