(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt requesting medical records
You have to transfer a call
Parent calling for their child
Patient is a "Chatty Kathy"
Pt is upset or frustrated
Pt asks to speak with a specific person
Caller says, "thank you"
CCG related call
Patient says, "hold on let me get a pen"
Pt calls for test results
Pt called to confirm appointment
Booked lab appointment
First call resolution
Pt is returning a call they missed
Took over 100 calls this week
Someone calls in regards to multiple pts
Booked a physical
Put Pt on a wait list
Children in the background
Scheduled a telehealth appointment
Rx Refill
Had to update an address
Asked Pt, "is there anything else I can do for you?"
Informed Pt about the portal
Booked a follow up appointment
Pt has the same name as you
(can be spelt differently)
