3ConsecutiveDays with<10 ACW3consecutivedays with noUnscheduledbreaksWarmInsuranceQuote (mustbe quotedclosed)VerbalCustomerComplimentFirst callresolutionFinishedday with<10 ACWSend TSMan e-mailresponse tothe BingoemailSent TSM' agreatcustomerexperiencecall via e-mail2 100%Qualityscores3 referralssent forthe day93%Adherencemet forday3 Surveyswith 100%4 CoreClosed WonpersonalConsumeraccount5 StraightCalls withno ACWusedScreenshotcisco statswhen hold timeis 30 secondsor < for end ofday3 CSATsurveyswith 100%Knowledge10Referralssent forthe monthSend TSM acall where yourespondedwith Empathyto a customerUnscheduledbreaks <30mid-month(April 15th)Access CSCHud andsend TSM'ScorecardSharebestpracticewith peersSendTSM yourAHT forthe day.ClosedWonTMAHTgoal metfor day3ConsecutiveDays with<10 ACW3consecutivedays with noUnscheduledbreaksWarmInsuranceQuote (mustbe quotedclosed)VerbalCustomerComplimentFirst callresolutionFinishedday with<10 ACWSend TSMan e-mailresponse tothe BingoemailSent TSM' agreatcustomerexperiencecall via e-mail2 100%Qualityscores3 referralssent forthe day93%Adherencemet forday3 Surveyswith 100%4 CoreClosed WonpersonalConsumeraccount5 StraightCalls withno ACWusedScreenshotcisco statswhen hold timeis 30 secondsor < for end ofday3 CSATsurveyswith 100%Knowledge10Referralssent forthe monthSend TSM acall where yourespondedwith Empathyto a customerUnscheduledbreaks <30mid-month(April 15th)Access CSCHud andsend TSM'ScorecardSharebestpracticewith peersSendTSM yourAHT forthe day.ClosedWonTMAHTgoal metfor day

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 Consecutive Days with <10 ACW
  2. 3 consecutive days with no Unscheduled breaks
  3. Warm Insurance Quote (must be quoted closed)
  4. Verbal Customer Compliment
  5. First call resolution
  6. Finished day with <10 ACW
  7. Send TSM an e-mail response to the Bingo email
  8. Sent TSM' a great customer experience call via e-mail
  9. 2 100% Quality scores
  10. 3 referrals sent for the day
  11. 93% Adherence met for day
  12. 3 Surveys with 100% 4 Core
  13. Closed Won personal Consumer account
  14. 5 Straight Calls with no ACW used
  15. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  16. 3 CSAT surveys with 100% Knowledge
  17. 10 Referrals sent for the month
  18. Send TSM a call where you responded with Empathy to a customer
  19. Unscheduled breaks <30 mid-month (April 15th)
  20. Access CSC Hud and send TSM' Scorecard
  21. Share best practice with peers
  22. Send TSM your AHT for the day.
  23. Closed Won TM
  24. AHT goal met for day