(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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3 referrals sent for the day
2 100% Quality scores
Warm Insurance Quote (must be quoted closed)
3 consecutive days with no Unscheduled breaks
Screenshot cisco stats when hold time is 30 seconds or < for end of day
Finished day with <10 ACW
10 Referrals sent for the month
Send TSM an e-mail response to the Bingo email
Access CSC Hud and send TSM' Scorecard
3 Surveys with 100% 4 Core
Unscheduled breaks <30 mid-month (April 15th)
AHT goal met for day
3 Consecutive Days with <10 ACW
Closed Won TM
Sent TSM' a great customer experience call via e-mail
First call resolution
Send TSM your AHT for the day.
93% Adherence met for day
Verbal Customer Compliment
3 CSAT surveys with 100% Knowledge
Share best practice with peers
5 Straight Calls with no ACW used
Send TSM a call where you responded with Empathy to a customer
