3ConsecutiveDays with<10 ACWSend TSM acall where yourespondedwith Empathyto a customerUnscheduledbreaks <30mid-month(April 15th)Sharebestpracticewith peers3 Surveyswith 100%4 Core5 StraightCalls withno ACWusedAHTgoal metfor dayFinishedday with<10 ACW3consecutivedays with noUnscheduledbreaksSendTSM yourAHT forthe day.93%Adherencemet fordayScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdaySent TSM' agreatcustomerexperiencecall via e-mail10Referralssent forthe monthClosedWonTM3 referralssent forthe dayVerbalCustomerComplimentWarmInsuranceQuote (mustbe quotedclosed)First callresolutionAccess CSCHud andsend TSM'ScorecardClosed WonpersonalConsumeraccount2 100%QualityscoresSend TSMan e-mailresponse tothe Bingoemail3 CSATsurveyswith 100%Knowledge3ConsecutiveDays with<10 ACWSend TSM acall where yourespondedwith Empathyto a customerUnscheduledbreaks <30mid-month(April 15th)Sharebestpracticewith peers3 Surveyswith 100%4 Core5 StraightCalls withno ACWusedAHTgoal metfor dayFinishedday with<10 ACW3consecutivedays with noUnscheduledbreaksSendTSM yourAHT forthe day.93%Adherencemet fordayScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdaySent TSM' agreatcustomerexperiencecall via e-mail10Referralssent forthe monthClosedWonTM3 referralssent forthe dayVerbalCustomerComplimentWarmInsuranceQuote (mustbe quotedclosed)First callresolutionAccess CSCHud andsend TSM'ScorecardClosed WonpersonalConsumeraccount2 100%QualityscoresSend TSMan e-mailresponse tothe Bingoemail3 CSATsurveyswith 100%Knowledge

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 Consecutive Days with <10 ACW
  2. Send TSM a call where you responded with Empathy to a customer
  3. Unscheduled breaks <30 mid-month (April 15th)
  4. Share best practice with peers
  5. 3 Surveys with 100% 4 Core
  6. 5 Straight Calls with no ACW used
  7. AHT goal met for day
  8. Finished day with <10 ACW
  9. 3 consecutive days with no Unscheduled breaks
  10. Send TSM your AHT for the day.
  11. 93% Adherence met for day
  12. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  13. Sent TSM' a great customer experience call via e-mail
  14. 10 Referrals sent for the month
  15. Closed Won TM
  16. 3 referrals sent for the day
  17. Verbal Customer Compliment
  18. Warm Insurance Quote (must be quoted closed)
  19. First call resolution
  20. Access CSC Hud and send TSM' Scorecard
  21. Closed Won personal Consumer account
  22. 2 100% Quality scores
  23. Send TSM an e-mail response to the Bingo email
  24. 3 CSAT surveys with 100% Knowledge