(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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3 Consecutive Days with <10 ACW
Send TSM a call where you responded with Empathy to a customer
Unscheduled breaks <30 mid-month (April 15th)
Share best practice with peers
3 Surveys with 100% 4 Core
5 Straight Calls with no ACW used
AHT goal met for day
Finished day with <10 ACW
3 consecutive days with no Unscheduled breaks
Send TSM your AHT for the day.
93% Adherence met for day
Screenshot cisco stats when hold time is 30 seconds or < for end of day
Sent TSM' a great customer experience call via e-mail