Unscheduledbreaks <30mid-month(April 15th)SendTSM yourAHT forthe day.WarmInsuranceQuote (mustbe quotedclosed)2 100%QualityscoresAHTgoal metfor day3ConsecutiveDays with<10 ACW3 Surveyswith 100%4 Core3consecutivedays with noUnscheduledbreaksClosed WonpersonalConsumeraccountAccess CSCHud andsend TSM'ScorecardScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdaySent TSM' agreatcustomerexperiencecall via e-mail5 StraightCalls withno ACWused93%Adherencemet fordaySend TSMan e-mailresponse tothe BingoemailVerbalCustomerCompliment3 CSATsurveyswith 100%KnowledgeSend TSM acall where yourespondedwith Empathyto a customerClosedWonTMFirst callresolution10Referralssent forthe monthSharebestpracticewith peersFinishedday with<10 ACW3 referralssent forthe dayUnscheduledbreaks <30mid-month(April 15th)SendTSM yourAHT forthe day.WarmInsuranceQuote (mustbe quotedclosed)2 100%QualityscoresAHTgoal metfor day3ConsecutiveDays with<10 ACW3 Surveyswith 100%4 Core3consecutivedays with noUnscheduledbreaksClosed WonpersonalConsumeraccountAccess CSCHud andsend TSM'ScorecardScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdaySent TSM' agreatcustomerexperiencecall via e-mail5 StraightCalls withno ACWused93%Adherencemet fordaySend TSMan e-mailresponse tothe BingoemailVerbalCustomerCompliment3 CSATsurveyswith 100%KnowledgeSend TSM acall where yourespondedwith Empathyto a customerClosedWonTMFirst callresolution10Referralssent forthe monthSharebestpracticewith peersFinishedday with<10 ACW3 referralssent forthe day

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Unscheduled breaks <30 mid-month (April 15th)
  2. Send TSM your AHT for the day.
  3. Warm Insurance Quote (must be quoted closed)
  4. 2 100% Quality scores
  5. AHT goal met for day
  6. 3 Consecutive Days with <10 ACW
  7. 3 Surveys with 100% 4 Core
  8. 3 consecutive days with no Unscheduled breaks
  9. Closed Won personal Consumer account
  10. Access CSC Hud and send TSM' Scorecard
  11. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  12. Sent TSM' a great customer experience call via e-mail
  13. 5 Straight Calls with no ACW used
  14. 93% Adherence met for day
  15. Send TSM an e-mail response to the Bingo email
  16. Verbal Customer Compliment
  17. 3 CSAT surveys with 100% Knowledge
  18. Send TSM a call where you responded with Empathy to a customer
  19. Closed Won TM
  20. First call resolution
  21. 10 Referrals sent for the month
  22. Share best practice with peers
  23. Finished day with <10 ACW
  24. 3 referrals sent for the day