Send TSM acall where yourespondedwith Empathyto a customer3 CSATsurveyswith 100%Knowledge5 StraightCalls withno ACWusedUnscheduledbreaks <30mid-month(April 15th)First callresolution2 100%QualityscoresSharebestpracticewith peersClosedWonTMWarmInsuranceQuote (mustbe quotedclosed)3consecutivedays with noUnscheduledbreaksSent TSM' agreatcustomerexperiencecall via e-mail10Referralssent forthe monthScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdaySendTSM yourAHT forthe day.Send TSMan e-mailresponse tothe Bingoemail3ConsecutiveDays with<10 ACW3 referralssent forthe dayAccess CSCHud andsend TSM'Scorecard3 Surveyswith 100%4 CoreAHTgoal metfor dayClosed WonpersonalConsumeraccount93%Adherencemet fordayFinishedday with<10 ACWVerbalCustomerComplimentSend TSM acall where yourespondedwith Empathyto a customer3 CSATsurveyswith 100%Knowledge5 StraightCalls withno ACWusedUnscheduledbreaks <30mid-month(April 15th)First callresolution2 100%QualityscoresSharebestpracticewith peersClosedWonTMWarmInsuranceQuote (mustbe quotedclosed)3consecutivedays with noUnscheduledbreaksSent TSM' agreatcustomerexperiencecall via e-mail10Referralssent forthe monthScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdaySendTSM yourAHT forthe day.Send TSMan e-mailresponse tothe Bingoemail3ConsecutiveDays with<10 ACW3 referralssent forthe dayAccess CSCHud andsend TSM'Scorecard3 Surveyswith 100%4 CoreAHTgoal metfor dayClosed WonpersonalConsumeraccount93%Adherencemet fordayFinishedday with<10 ACWVerbalCustomerCompliment

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send TSM a call where you responded with Empathy to a customer
  2. 3 CSAT surveys with 100% Knowledge
  3. 5 Straight Calls with no ACW used
  4. Unscheduled breaks <30 mid-month (April 15th)
  5. First call resolution
  6. 2 100% Quality scores
  7. Share best practice with peers
  8. Closed Won TM
  9. Warm Insurance Quote (must be quoted closed)
  10. 3 consecutive days with no Unscheduled breaks
  11. Sent TSM' a great customer experience call via e-mail
  12. 10 Referrals sent for the month
  13. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  14. Send TSM your AHT for the day.
  15. Send TSM an e-mail response to the Bingo email
  16. 3 Consecutive Days with <10 ACW
  17. 3 referrals sent for the day
  18. Access CSC Hud and send TSM' Scorecard
  19. 3 Surveys with 100% 4 Core
  20. AHT goal met for day
  21. Closed Won personal Consumer account
  22. 93% Adherence met for day
  23. Finished day with <10 ACW
  24. Verbal Customer Compliment