10Referralssent forthe month3 referralssent forthe day2 100%Qualityscores5 StraightCalls withno ACWusedClosed WonpersonalConsumeraccountWarmInsuranceQuote (mustbe quotedclosed)Unscheduledbreaks <30mid-month(April 15th)Send TSMan e-mailresponse tothe Bingoemail93%Adherencemet fordayClosedWonTMAccess CSCHud andsend TSM'ScorecardAHTgoal metfor dayFirst callresolution3consecutivedays with noUnscheduledbreaksSend TSM acall where yourespondedwith Empathyto a customer3 CSATsurveyswith 100%Knowledge3 Surveyswith 100%4 CoreSent TSM' agreatcustomerexperiencecall via e-mailSharebestpracticewith peersScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdayFinishedday with<10 ACWVerbalCustomerCompliment3ConsecutiveDays with<10 ACWSendTSM yourAHT forthe day.10Referralssent forthe month3 referralssent forthe day2 100%Qualityscores5 StraightCalls withno ACWusedClosed WonpersonalConsumeraccountWarmInsuranceQuote (mustbe quotedclosed)Unscheduledbreaks <30mid-month(April 15th)Send TSMan e-mailresponse tothe Bingoemail93%Adherencemet fordayClosedWonTMAccess CSCHud andsend TSM'ScorecardAHTgoal metfor dayFirst callresolution3consecutivedays with noUnscheduledbreaksSend TSM acall where yourespondedwith Empathyto a customer3 CSATsurveyswith 100%Knowledge3 Surveyswith 100%4 CoreSent TSM' agreatcustomerexperiencecall via e-mailSharebestpracticewith peersScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdayFinishedday with<10 ACWVerbalCustomerCompliment3ConsecutiveDays with<10 ACWSendTSM yourAHT forthe day.

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 Referrals sent for the month
  2. 3 referrals sent for the day
  3. 2 100% Quality scores
  4. 5 Straight Calls with no ACW used
  5. Closed Won personal Consumer account
  6. Warm Insurance Quote (must be quoted closed)
  7. Unscheduled breaks <30 mid-month (April 15th)
  8. Send TSM an e-mail response to the Bingo email
  9. 93% Adherence met for day
  10. Closed Won TM
  11. Access CSC Hud and send TSM' Scorecard
  12. AHT goal met for day
  13. First call resolution
  14. 3 consecutive days with no Unscheduled breaks
  15. Send TSM a call where you responded with Empathy to a customer
  16. 3 CSAT surveys with 100% Knowledge
  17. 3 Surveys with 100% 4 Core
  18. Sent TSM' a great customer experience call via e-mail
  19. Share best practice with peers
  20. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  21. Finished day with <10 ACW
  22. Verbal Customer Compliment
  23. 3 Consecutive Days with <10 ACW
  24. Send TSM your AHT for the day.