(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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5 Straight Calls with no ACW used
3 CSAT surveys with 100% Knowledge
3 consecutive days with no Unscheduled breaks
Screenshot cisco stats when hold time is 30 seconds or < for end of day
93% Adherence met for day
Closed Won personal Consumer account
Warm Insurance Quote (must be quoted closed)
Share best practice with peers
Send TSM an e-mail response to the Bingo email
Verbal Customer Compliment
3 Surveys with 100% 4 Core
Access CSC Hud and send TSM' Scorecard
3 Consecutive Days with <10 ACW
Send TSM your AHT for the day.
Closed Won TM
3 referrals sent for the day
Sent TSM' a great customer experience call via e-mail
First call resolution
AHT goal met for day
Unscheduled breaks <30 mid-month (April 15th)
2 100% Quality scores
Send TSM a call where you responded with Empathy to a customer
