2 100%QualityscoresAccess CSCHud andsend TSM'Scorecard3 Surveyswith 100%4 Core5 StraightCalls withno ACWusedAHTgoal metfor daySend TSM acall where yourespondedwith Empathyto a customerVerbalCustomerComplimentFirst callresolutionSharebestpracticewith peersWarmInsuranceQuote (mustbe quotedclosed)Sent TSM' agreatcustomerexperiencecall via e-mail3 referralssent forthe day3ConsecutiveDays with<10 ACW93%Adherencemet forday3 CSATsurveyswith 100%KnowledgeFinishedday with<10 ACWSendTSM yourAHT forthe day.10Referralssent forthe monthScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdayUnscheduledbreaks <30mid-month(April 15th)ClosedWonTM3consecutivedays with noUnscheduledbreaksSend TSMan e-mailresponse tothe BingoemailClosed WonpersonalConsumeraccount2 100%QualityscoresAccess CSCHud andsend TSM'Scorecard3 Surveyswith 100%4 Core5 StraightCalls withno ACWusedAHTgoal metfor daySend TSM acall where yourespondedwith Empathyto a customerVerbalCustomerComplimentFirst callresolutionSharebestpracticewith peersWarmInsuranceQuote (mustbe quotedclosed)Sent TSM' agreatcustomerexperiencecall via e-mail3 referralssent forthe day3ConsecutiveDays with<10 ACW93%Adherencemet forday3 CSATsurveyswith 100%KnowledgeFinishedday with<10 ACWSendTSM yourAHT forthe day.10Referralssent forthe monthScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdayUnscheduledbreaks <30mid-month(April 15th)ClosedWonTM3consecutivedays with noUnscheduledbreaksSend TSMan e-mailresponse tothe BingoemailClosed WonpersonalConsumeraccount

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 2 100% Quality scores
  2. Access CSC Hud and send TSM' Scorecard
  3. 3 Surveys with 100% 4 Core
  4. 5 Straight Calls with no ACW used
  5. AHT goal met for day
  6. Send TSM a call where you responded with Empathy to a customer
  7. Verbal Customer Compliment
  8. First call resolution
  9. Share best practice with peers
  10. Warm Insurance Quote (must be quoted closed)
  11. Sent TSM' a great customer experience call via e-mail
  12. 3 referrals sent for the day
  13. 3 Consecutive Days with <10 ACW
  14. 93% Adherence met for day
  15. 3 CSAT surveys with 100% Knowledge
  16. Finished day with <10 ACW
  17. Send TSM your AHT for the day.
  18. 10 Referrals sent for the month
  19. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  20. Unscheduled breaks <30 mid-month (April 15th)
  21. Closed Won TM
  22. 3 consecutive days with no Unscheduled breaks
  23. Send TSM an e-mail response to the Bingo email
  24. Closed Won personal Consumer account