(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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93% Adherence met for day
Warm Insurance Quote (must be quoted closed)
3 consecutive days with no Unscheduled breaks
Unscheduled breaks <30 mid-month (April 15th)
Screenshot cisco stats when hold time is 30 seconds or < for end of day
Send TSM your AHT for the day.
2 100% Quality scores
Finished day with <10 ACW
3 CSAT surveys with 100% Knowledge
Closed Won personal Consumer account
3 Surveys with 100% 4 Core
3 referrals sent for the day
Share best practice with peers
First call resolution
Send TSM an e-mail response to the Bingo email
Verbal Customer Compliment
Closed Won TM
Sent TSM' a great customer experience call via e-mail
10 Referrals sent for the month
3 Consecutive Days with <10 ACW
Access CSC Hud and send TSM' Scorecard
Send TSM a call where you responded with Empathy to a customer
