(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Verbal Customer Compliment
Send TSM a call where you responded with Empathy to a customer
Finished day with <10 ACW
Screenshot cisco stats when hold time is 30 seconds or < for end of day
3 Consecutive Days with <10 ACW
5 Straight Calls with no ACW used
Share best practice with peers
3 referrals sent for the day
10 Referrals sent for the month
3 CSAT surveys with 100% Knowledge
Access CSC Hud and send TSM' Scorecard
AHT goal met for day
2 100% Quality scores
First call resolution
Warm Insurance Quote (must be quoted closed)
Unscheduled breaks <30 mid-month (April 15th)
Closed Won personal Consumer account
Closed Won TM
Send TSM your AHT for the day.
3 consecutive days with no Unscheduled breaks
3 Surveys with 100% 4 Core
93% Adherence met for day
Send TSM an e-mail response to the Bingo email
Sent TSM' a great customer experience call via e-mail
