Send TSMan e-mailresponse tothe Bingoemail3 Surveyswith 100%4 Core5 StraightCalls withno ACWusedSharebestpracticewith peersWarmInsuranceQuote (mustbe quotedclosed)3ConsecutiveDays with<10 ACWAHTgoal metfor dayAccess CSCHud andsend TSM'ScorecardUnscheduledbreaks <30mid-month(April 15th)Sent TSM' agreatcustomerexperiencecall via e-mailClosed WonpersonalConsumeraccount3 referralssent forthe daySend TSM acall where yourespondedwith Empathyto a customerFirst callresolution2 100%QualityscoresScreenshotcisco statswhen hold timeis 30 secondsor < for end ofday3 CSATsurveyswith 100%Knowledge3consecutivedays with noUnscheduledbreaks10Referralssent forthe monthFinishedday with<10 ACWSendTSM yourAHT forthe day.93%Adherencemet fordayVerbalCustomerComplimentClosedWonTMSend TSMan e-mailresponse tothe Bingoemail3 Surveyswith 100%4 Core5 StraightCalls withno ACWusedSharebestpracticewith peersWarmInsuranceQuote (mustbe quotedclosed)3ConsecutiveDays with<10 ACWAHTgoal metfor dayAccess CSCHud andsend TSM'ScorecardUnscheduledbreaks <30mid-month(April 15th)Sent TSM' agreatcustomerexperiencecall via e-mailClosed WonpersonalConsumeraccount3 referralssent forthe daySend TSM acall where yourespondedwith Empathyto a customerFirst callresolution2 100%QualityscoresScreenshotcisco statswhen hold timeis 30 secondsor < for end ofday3 CSATsurveyswith 100%Knowledge3consecutivedays with noUnscheduledbreaks10Referralssent forthe monthFinishedday with<10 ACWSendTSM yourAHT forthe day.93%Adherencemet fordayVerbalCustomerComplimentClosedWonTM

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send TSM an e-mail response to the Bingo email
  2. 3 Surveys with 100% 4 Core
  3. 5 Straight Calls with no ACW used
  4. Share best practice with peers
  5. Warm Insurance Quote (must be quoted closed)
  6. 3 Consecutive Days with <10 ACW
  7. AHT goal met for day
  8. Access CSC Hud and send TSM' Scorecard
  9. Unscheduled breaks <30 mid-month (April 15th)
  10. Sent TSM' a great customer experience call via e-mail
  11. Closed Won personal Consumer account
  12. 3 referrals sent for the day
  13. Send TSM a call where you responded with Empathy to a customer
  14. First call resolution
  15. 2 100% Quality scores
  16. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  17. 3 CSAT surveys with 100% Knowledge
  18. 3 consecutive days with no Unscheduled breaks
  19. 10 Referrals sent for the month
  20. Finished day with <10 ACW
  21. Send TSM your AHT for the day.
  22. 93% Adherence met for day
  23. Verbal Customer Compliment
  24. Closed Won TM