WarmInsuranceQuote (mustbe quotedclosed)2 100%QualityscoresAHTgoal metfor daySend TSMan e-mailresponse tothe BingoemailAccess CSCHud andsend TSM'ScorecardSharebestpracticewith peersUnscheduledbreaks <30mid-month(April 15th)Finishedday with<10 ACWClosedWonTMScreenshotcisco statswhen hold timeis 30 secondsor < for end ofday3 CSATsurveyswith 100%Knowledge93%Adherencemet forday3 referralssent forthe day10Referralssent forthe monthFirst callresolutionSent TSM' agreatcustomerexperiencecall via e-mail3consecutivedays with noUnscheduledbreaks5 StraightCalls withno ACWused3ConsecutiveDays with<10 ACWSendTSM yourAHT forthe day.VerbalCustomerComplimentClosed WonpersonalConsumeraccountSend TSM acall where yourespondedwith Empathyto a customer3 Surveyswith 100%4 CoreWarmInsuranceQuote (mustbe quotedclosed)2 100%QualityscoresAHTgoal metfor daySend TSMan e-mailresponse tothe BingoemailAccess CSCHud andsend TSM'ScorecardSharebestpracticewith peersUnscheduledbreaks <30mid-month(April 15th)Finishedday with<10 ACWClosedWonTMScreenshotcisco statswhen hold timeis 30 secondsor < for end ofday3 CSATsurveyswith 100%Knowledge93%Adherencemet forday3 referralssent forthe day10Referralssent forthe monthFirst callresolutionSent TSM' agreatcustomerexperiencecall via e-mail3consecutivedays with noUnscheduledbreaks5 StraightCalls withno ACWused3ConsecutiveDays with<10 ACWSendTSM yourAHT forthe day.VerbalCustomerComplimentClosed WonpersonalConsumeraccountSend TSM acall where yourespondedwith Empathyto a customer3 Surveyswith 100%4 Core

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm Insurance Quote (must be quoted closed)
  2. 2 100% Quality scores
  3. AHT goal met for day
  4. Send TSM an e-mail response to the Bingo email
  5. Access CSC Hud and send TSM' Scorecard
  6. Share best practice with peers
  7. Unscheduled breaks <30 mid-month (April 15th)
  8. Finished day with <10 ACW
  9. Closed Won TM
  10. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  11. 3 CSAT surveys with 100% Knowledge
  12. 93% Adherence met for day
  13. 3 referrals sent for the day
  14. 10 Referrals sent for the month
  15. First call resolution
  16. Sent TSM' a great customer experience call via e-mail
  17. 3 consecutive days with no Unscheduled breaks
  18. 5 Straight Calls with no ACW used
  19. 3 Consecutive Days with <10 ACW
  20. Send TSM your AHT for the day.
  21. Verbal Customer Compliment
  22. Closed Won personal Consumer account
  23. Send TSM a call where you responded with Empathy to a customer
  24. 3 Surveys with 100% 4 Core