(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
10 Referrals sent for the month
Send TSM your AHT for the day.
Share best practice with peers
Access CSC Hud and send TSM' Scorecard
Unscheduled breaks <30 mid-month (April 15th)
Warm Insurance Quote (must be quoted closed)
Closed Won TM
3 CSAT surveys with 100% Knowledge
Finished day with <10 ACW
2 100% Quality scores
3 referrals sent for the day
3 consecutive days with no Unscheduled breaks
First call resolution
5 Straight Calls with no ACW used
Send TSM an e-mail response to the Bingo email
Screenshot cisco stats when hold time is 30 seconds or < for end of day
Verbal Customer Compliment
Send TSM a call where you responded with Empathy to a customer
3 Surveys with 100% 4 Core
93% Adherence met for day
Sent TSM' a great customer experience call via e-mail
