(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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3 Surveys with 100% 4 Core
Send TSM a call where you responded with Empathy to a customer
First call resolution
Unscheduled breaks <30 mid-month (April 15th)
3 consecutive days with no Unscheduled breaks
Send TSM an e-mail response to the Bingo email
Screenshot cisco stats when hold time is 30 seconds or < for end of day
Closed Won TM
5 Straight Calls with no ACW used
93% Adherence met for day
Verbal Customer Compliment
3 referrals sent for the day
Send TSM your AHT for the day.
Finished day with <10 ACW
3 Consecutive Days with <10 ACW
Warm Insurance Quote (must be quoted closed)
2 100% Quality scores
Share best practice with peers
Sent TSM' a great customer experience call via e-mail
