(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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First call resolution
Closed Won TM
93% Adherence met for day
Verbal Customer Compliment
3 CSAT surveys with 100% Knowledge
2 100% Quality scores
5 Straight Calls with no ACW used
Access CSC Hud and send TSM' Scorecard
AHT goal met for day
3 consecutive days with no Unscheduled breaks
Finished day with <10 ACW
Send TSM a call where you responded with Empathy to a customer
Send TSM an e-mail response to the Bingo email
3 referrals sent for the day
3 Consecutive Days with <10 ACW
Share best practice with peers
Send TSM your AHT for the day.
10 Referrals sent for the month
Unscheduled breaks <30 mid-month (April 15th)
Warm Insurance Quote (must be quoted closed)
Closed Won personal Consumer account
3 Surveys with 100% 4 Core
Screenshot cisco stats when hold time is 30 seconds or < for end of day
Sent TSM' a great customer experience call via e-mail
