3 CSATsurveyswith 100%KnowledgeScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdayAccess CSCHud andsend TSM'ScorecardClosed WonpersonalConsumeraccountSent TSM' agreatcustomerexperiencecall via e-mailSend TSM acall where yourespondedwith Empathyto a customerSend TSMan e-mailresponse tothe BingoemailSendTSM yourAHT forthe day.ClosedWonTM3ConsecutiveDays with<10 ACWSharebestpracticewith peers3 Surveyswith 100%4 Core3 referralssent forthe dayVerbalCustomerCompliment5 StraightCalls withno ACWused93%Adherencemet forday2 100%QualityscoresAHTgoal metfor day10Referralssent forthe monthWarmInsuranceQuote (mustbe quotedclosed)3consecutivedays with noUnscheduledbreaksFirst callresolutionFinishedday with<10 ACWUnscheduledbreaks <30mid-month(April 15th)3 CSATsurveyswith 100%KnowledgeScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdayAccess CSCHud andsend TSM'ScorecardClosed WonpersonalConsumeraccountSent TSM' agreatcustomerexperiencecall via e-mailSend TSM acall where yourespondedwith Empathyto a customerSend TSMan e-mailresponse tothe BingoemailSendTSM yourAHT forthe day.ClosedWonTM3ConsecutiveDays with<10 ACWSharebestpracticewith peers3 Surveyswith 100%4 Core3 referralssent forthe dayVerbalCustomerCompliment5 StraightCalls withno ACWused93%Adherencemet forday2 100%QualityscoresAHTgoal metfor day10Referralssent forthe monthWarmInsuranceQuote (mustbe quotedclosed)3consecutivedays with noUnscheduledbreaksFirst callresolutionFinishedday with<10 ACWUnscheduledbreaks <30mid-month(April 15th)

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 CSAT surveys with 100% Knowledge
  2. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  3. Access CSC Hud and send TSM' Scorecard
  4. Closed Won personal Consumer account
  5. Sent TSM' a great customer experience call via e-mail
  6. Send TSM a call where you responded with Empathy to a customer
  7. Send TSM an e-mail response to the Bingo email
  8. Send TSM your AHT for the day.
  9. Closed Won TM
  10. 3 Consecutive Days with <10 ACW
  11. Share best practice with peers
  12. 3 Surveys with 100% 4 Core
  13. 3 referrals sent for the day
  14. Verbal Customer Compliment
  15. 5 Straight Calls with no ACW used
  16. 93% Adherence met for day
  17. 2 100% Quality scores
  18. AHT goal met for day
  19. 10 Referrals sent for the month
  20. Warm Insurance Quote (must be quoted closed)
  21. 3 consecutive days with no Unscheduled breaks
  22. First call resolution
  23. Finished day with <10 ACW
  24. Unscheduled breaks <30 mid-month (April 15th)