ClosedWonTMSent TSM' agreatcustomerexperiencecall via e-mail3 Surveyswith 100%4 CoreSend TSM acall where yourespondedwith Empathyto a customerVerbalCustomerCompliment93%Adherencemet fordaySend TSMan e-mailresponse tothe BingoemailAccess CSCHud andsend TSM'Scorecard10Referralssent forthe monthUnscheduledbreaks <30mid-month(April 15th)First callresolutionSendTSM yourAHT forthe day.3ConsecutiveDays with<10 ACWAHTgoal metfor dayFinishedday with<10 ACW5 StraightCalls withno ACWused3 CSATsurveyswith 100%KnowledgeSharebestpracticewith peers3consecutivedays with noUnscheduledbreaks3 referralssent forthe dayClosed WonpersonalConsumeraccountScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdayWarmInsuranceQuote (mustbe quotedclosed)2 100%QualityscoresClosedWonTMSent TSM' agreatcustomerexperiencecall via e-mail3 Surveyswith 100%4 CoreSend TSM acall where yourespondedwith Empathyto a customerVerbalCustomerCompliment93%Adherencemet fordaySend TSMan e-mailresponse tothe BingoemailAccess CSCHud andsend TSM'Scorecard10Referralssent forthe monthUnscheduledbreaks <30mid-month(April 15th)First callresolutionSendTSM yourAHT forthe day.3ConsecutiveDays with<10 ACWAHTgoal metfor dayFinishedday with<10 ACW5 StraightCalls withno ACWused3 CSATsurveyswith 100%KnowledgeSharebestpracticewith peers3consecutivedays with noUnscheduledbreaks3 referralssent forthe dayClosed WonpersonalConsumeraccountScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdayWarmInsuranceQuote (mustbe quotedclosed)2 100%Qualityscores

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed Won TM
  2. Sent TSM' a great customer experience call via e-mail
  3. 3 Surveys with 100% 4 Core
  4. Send TSM a call where you responded with Empathy to a customer
  5. Verbal Customer Compliment
  6. 93% Adherence met for day
  7. Send TSM an e-mail response to the Bingo email
  8. Access CSC Hud and send TSM' Scorecard
  9. 10 Referrals sent for the month
  10. Unscheduled breaks <30 mid-month (April 15th)
  11. First call resolution
  12. Send TSM your AHT for the day.
  13. 3 Consecutive Days with <10 ACW
  14. AHT goal met for day
  15. Finished day with <10 ACW
  16. 5 Straight Calls with no ACW used
  17. 3 CSAT surveys with 100% Knowledge
  18. Share best practice with peers
  19. 3 consecutive days with no Unscheduled breaks
  20. 3 referrals sent for the day
  21. Closed Won personal Consumer account
  22. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  23. Warm Insurance Quote (must be quoted closed)
  24. 2 100% Quality scores