(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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3 Consecutive Days with <10 ACW
Access CSC Hud and send TSM' Scorecard
3 CSAT surveys with 100% Knowledge
3 Surveys with 100% 4 Core
Send TSM an e-mail response to the Bingo email
Unscheduled breaks <30 mid-month (April 15th)
5 Straight Calls with no ACW used
Warm Insurance Quote (must be quoted closed)
Screenshot cisco stats when hold time is 30 seconds or < for end of day
93% Adherence met for day
Finished day with <10 ACW
Verbal Customer Compliment
Send TSM your AHT for the day.
Send TSM a call where you responded with Empathy to a customer
3 consecutive days with no Unscheduled breaks
Closed Won personal Consumer account
Share best practice with peers
Sent TSM' a great customer experience call via e-mail
