(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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5 Straight Calls with no ACW used
Send TSM a call where you responded with Empathy to a customer
Send TSM an e-mail response to the Bingo email
Closed Won TM
Access CSC Hud and send TSM' Scorecard
10 Referrals sent for the month
Screenshot cisco stats when hold time is 30 seconds or < for end of day
3 Surveys with 100% 4 Core
Send TSM your AHT for the day.
3 consecutive days with no Unscheduled breaks
First call resolution
3 Consecutive Days with <10 ACW
Unscheduled breaks <30 mid-month (April 15th)
3 referrals sent for the day
Finished day with <10 ACW
Share best practice with peers
93% Adherence met for day
Verbal Customer Compliment
AHT goal met for day
Sent TSM' a great customer experience call via e-mail
