93%Adherencemet fordaySend TSMan e-mailresponse tothe BingoemailSend TSM acall where yourespondedwith Empathyto a customer2 100%QualityscoresFirst callresolution3 referralssent forthe day3 CSATsurveyswith 100%Knowledge10Referralssent forthe month3ConsecutiveDays with<10 ACWClosed WonpersonalConsumeraccountUnscheduledbreaks <30mid-month(April 15th)Sharebestpracticewith peers3consecutivedays with noUnscheduledbreaksSent TSM' agreatcustomerexperiencecall via e-mailClosedWonTM5 StraightCalls withno ACWusedScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdaySendTSM yourAHT forthe day.AHTgoal metfor dayVerbalCustomerComplimentFinishedday with<10 ACWWarmInsuranceQuote (mustbe quotedclosed)3 Surveyswith 100%4 CoreAccess CSCHud andsend TSM'Scorecard93%Adherencemet fordaySend TSMan e-mailresponse tothe BingoemailSend TSM acall where yourespondedwith Empathyto a customer2 100%QualityscoresFirst callresolution3 referralssent forthe day3 CSATsurveyswith 100%Knowledge10Referralssent forthe month3ConsecutiveDays with<10 ACWClosed WonpersonalConsumeraccountUnscheduledbreaks <30mid-month(April 15th)Sharebestpracticewith peers3consecutivedays with noUnscheduledbreaksSent TSM' agreatcustomerexperiencecall via e-mailClosedWonTM5 StraightCalls withno ACWusedScreenshotcisco statswhen hold timeis 30 secondsor < for end ofdaySendTSM yourAHT forthe day.AHTgoal metfor dayVerbalCustomerComplimentFinishedday with<10 ACWWarmInsuranceQuote (mustbe quotedclosed)3 Surveyswith 100%4 CoreAccess CSCHud andsend TSM'Scorecard

Standing on Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 93% Adherence met for day
  2. Send TSM an e-mail response to the Bingo email
  3. Send TSM a call where you responded with Empathy to a customer
  4. 2 100% Quality scores
  5. First call resolution
  6. 3 referrals sent for the day
  7. 3 CSAT surveys with 100% Knowledge
  8. 10 Referrals sent for the month
  9. 3 Consecutive Days with <10 ACW
  10. Closed Won personal Consumer account
  11. Unscheduled breaks <30 mid-month (April 15th)
  12. Share best practice with peers
  13. 3 consecutive days with no Unscheduled breaks
  14. Sent TSM' a great customer experience call via e-mail
  15. Closed Won TM
  16. 5 Straight Calls with no ACW used
  17. Screenshot cisco stats when hold time is 30 seconds or < for end of day
  18. Send TSM your AHT for the day.
  19. AHT goal met for day
  20. Verbal Customer Compliment
  21. Finished day with <10 ACW
  22. Warm Insurance Quote (must be quoted closed)
  23. 3 Surveys with 100% 4 Core
  24. Access CSC Hud and send TSM' Scorecard