(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Access CSC Hud and send TSM' Scorecard
Closed Won personal Consumer account
Warm Insurance Quote (must be quoted closed)
AHT goal met for day
Closed Won TM
2 100% Quality scores
3 Consecutive Days with <10 ACW
Send TSM your AHT for the day.
93% Adherence met for day
3 referrals sent for the day
Verbal Customer Compliment
Sent TSM' a great customer experience call via e-mail
First call resolution
3 Surveys with 100% 4 Core
3 consecutive days with no Unscheduled breaks
5 Straight Calls with no ACW used
Send TSM an e-mail response to the Bingo email
Finished day with <10 ACW
10 Referrals sent for the month
Unscheduled breaks <30 mid-month (April 15th)
Screenshot cisco stats when hold time is 30 seconds or < for end of day
Send TSM a call where you responded with Empathy to a customer
