Standing on Bingo

Standing on Bingo Card
Preview

This bingo card has a free space and 24 words: First call resolution, Access CSC Hud and send TSM' Scorecard, 3 Consecutive Days with <10 ACW, AHT goal met for day, Closed Won personal Consumer account, Send TSM your AHT for the day., 3 Surveys with 100% 4 Core, Warm Insurance Quote (must be quoted closed), 3 referrals sent for the day, Screenshot cisco stats when hold time is 30 seconds or < for end of day, 3 consecutive days with no Unscheduled breaks, Send TSM a call where you responded with Empathy to a customer, 2 100% Quality scores, 93% Adherence met for day, 10 Referrals sent for the month, Verbal Customer Compliment, 5 Straight Calls with no ACW used, Sent TSM' a great customer experience call via e-mail, Closed Won TM, Share best practice with peers, Finished day with <10 ACW, Send TSM an e-mail response to the Bingo email, 3 CSAT surveys with 100% Knowledge and Unscheduled breaks <30 mid-month (April 15th).

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