"Thank youfor stayingon top ofyour accountinformation!"Used aconfidenthold to seeminvested"It wouldbe mypleasureto...""I am morethan happy tomake thisquick andeasy for you!""Thank you forbeing a valuedDiscoverCardmember forXX years! Weappreciate you!"Told ateammatethey wereAWESOME!Tell Ofeliasomethingyou likeabout herUsed aconfidenthold to seeminvestedTook apaymentand usedCBB"I appreciateyou takingadvantageof..." (Benefit,Product, etc)UsedACTIONto memoaccount"I completelyunderstandwhere youare comingfrom."Share afun GIF inour teamchatTalked to CMaboutsomething youcan hear in thebackground ofthe callHelped aCMunderstandFICOUsed Link'dto find thecorrectanswerTransferreda POA tothe correctDeptTalked toCM abouttheweather"I am glad youbrought this to ourattention. Pleaseallow me just afew moments toreview this foryou."AHT staysunder4:30 ALLDAY!"I sincerelyapologize..."Used LINK'Dto find thecorrectanswerUsed ACTION toactivate/deactivatea cardUsed aconfidenthold to seeminvested"Thank youfor stayingon top ofyour accountinformation!"Used aconfidenthold to seeminvested"It wouldbe mypleasureto...""I am morethan happy tomake thisquick andeasy for you!""Thank you forbeing a valuedDiscoverCardmember forXX years! Weappreciate you!"Told ateammatethey wereAWESOME!Tell Ofeliasomethingyou likeabout herUsed aconfidenthold to seeminvestedTook apaymentand usedCBB"I appreciateyou takingadvantageof..." (Benefit,Product, etc)UsedACTIONto memoaccount"I completelyunderstandwhere youare comingfrom."Share afun GIF inour teamchatTalked to CMaboutsomething youcan hear in thebackground ofthe callHelped aCMunderstandFICOUsed Link'dto find thecorrectanswerTransferreda POA tothe correctDeptTalked toCM abouttheweather"I am glad youbrought this to ourattention. Pleaseallow me just afew moments toreview this foryou."AHT staysunder4:30 ALLDAY!"I sincerelyapologize..."Used LINK'Dto find thecorrectanswerUsed ACTION toactivate/deactivatea cardUsed aconfidenthold to seeminvested

Acknowledgement BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Thank you for staying on top of your account information!"
  2. Used a confident hold to seem invested
  3. "It would be my pleasure to..."
  4. "I am more than happy to make this quick and easy for you!"
  5. "Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
  6. Told a teammate they were AWESOME!
  7. Tell Ofelia something you like about her
  8. Used a confident hold to seem invested
  9. Took a payment and used CBB
  10. "I appreciate you taking advantage of..." (Benefit, Product, etc)
  11. Used ACTION to memo account
  12. "I completely understand where you are coming from."
  13. Share a fun GIF in our team chat
  14. Talked to CM about something you can hear in the background of the call
  15. Helped a CM understand FICO
  16. Used Link'd to find the correct answer
  17. Transferred a POA to the correct Dept
  18. Talked to CM about the weather
  19. "I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
  20. AHT stays under 4:30 ALL DAY!
  21. "I sincerely apologize..."
  22. Used LINK'D to find the correct answer
  23. Used ACTION to activate/deactivate a card
  24. Used a confident hold to seem invested