(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used a confident hold to seem invested
AHT stays under 4:30 ALL DAY!
Tell Ofelia something you like about her
Used a confident hold to seem invested
Transferred a POA to the correct Dept
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
Told a teammate they were AWESOME!
Used ACTION to activate/deactivate a card
Share a fun GIF in our team chat
Used a confident hold to seem invested
"It would be my pleasure to..."
"I am more than happy to make this quick and easy for you!"
Helped a CM understand FICO
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
"I sincerely apologize..."
"Thank you for staying on top of your account information!"
Used LINK'D to find the correct answer
Talked to CM about something you can hear in the background of the call
Used ACTION to memo account
Took a payment and used CBB
"I completely understand where you are coming from."
"I appreciate you taking advantage of..." (Benefit, Product, etc)
