(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for staying on top of your account information!"
"I appreciate you taking advantage of..." (Benefit, Product, etc)
Used a confident hold to seem invested
Told a teammate they were AWESOME!
"I sincerely apologize..."
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
Used ACTION to memo account
Talked to CM about something you can hear in the background of the call
Used a confident hold to seem invested
Used Link'd to find the correct answer
Talked to CM about the weather
Used a confident hold to seem invested
"I completely understand where you are coming from."
"I am more than happy to make this quick and easy for you!"
Transferred a POA to the correct Dept
Tell Ofelia something you like about her
AHT stays under 4:30 ALL DAY!
Share a fun GIF in our team chat
Helped a CM understand FICO
Used ACTION to activate/deactivate a card
Used LINK'D to find the correct answer
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
