(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used a confident hold to seem invested
Told a teammate they were AWESOME!
"Thank you for staying on top of your account information!"
"I completely understand where you are coming from."
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
Share a fun GIF in our team chat
"I am more than happy to make this quick and easy for you!"
Used a confident hold to seem invested
"I sincerely apologize..."
Tell Ofelia something you like about her
Used ACTION to memo account
"It would be my pleasure to..."
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
Took a payment and used CBB
Used Link'd to find the correct answer
Used LINK'D to find the correct answer
"I appreciate you taking advantage of..." (Benefit, Product, etc)
Used a confident hold to seem invested
Talked to CM about the weather
Helped a CM understand FICO
Transferred a POA to the correct Dept
Used ACTION to activate/deactivate a card
AHT stays under 4:30 ALL DAY!
Talked to CM about something you can hear in the background of the call
