(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I am more than happy to make this quick and easy for you!"
Told a teammate they were AWESOME!
Tell Ofelia something you like about her
AHT stays under 4:30 ALL DAY!
Used a confident hold to seem invested
Took a payment and used CBB
Used ACTION to activate/deactivate a card
Helped a CM understand FICO
"Thank you for staying on top of your account information!"
Used a confident hold to seem invested
Talked to CM about something you can hear in the background of the call
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
"I sincerely apologize..."
"It would be my pleasure to..."
Transferred a POA to the correct Dept
Used ACTION to memo account
"I appreciate you taking advantage of..." (Benefit, Product, etc)
Used a confident hold to seem invested
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
Talked to CM about the weather
"I completely understand where you are coming from."
