"Thank you forbeing a valuedDiscoverCardmember forXX years! Weappreciate you!"Used LINK'Dto find thecorrectanswerUsed aconfidenthold to seeminvested"I sincerelyapologize..."Helped aCMunderstandFICO"I completelyunderstandwhere youare comingfrom."Used Link'dto find thecorrectanswer"I am glad youbrought this to ourattention. Pleaseallow me just afew moments toreview this foryou."Talked to CMaboutsomething youcan hear in thebackground ofthe call"I appreciateyou takingadvantageof..." (Benefit,Product, etc)Tell Ofeliasomethingyou likeabout herUsed aconfidenthold to seeminvested"Thank youfor stayingon top ofyour accountinformation!"UsedACTIONto memoaccount"I am morethan happy tomake thisquick andeasy for you!"Took apaymentand usedCBBAHT staysunder4:30 ALLDAY!"It wouldbe mypleasureto..."Talked toCM abouttheweatherTransferreda POA tothe correctDeptUsed ACTION toactivate/deactivatea cardUsed aconfidenthold to seeminvestedTold ateammatethey wereAWESOME!Share afun GIF inour teamchat"Thank you forbeing a valuedDiscoverCardmember forXX years! Weappreciate you!"Used LINK'Dto find thecorrectanswerUsed aconfidenthold to seeminvested"I sincerelyapologize..."Helped aCMunderstandFICO"I completelyunderstandwhere youare comingfrom."Used Link'dto find thecorrectanswer"I am glad youbrought this to ourattention. Pleaseallow me just afew moments toreview this foryou."Talked to CMaboutsomething youcan hear in thebackground ofthe call"I appreciateyou takingadvantageof..." (Benefit,Product, etc)Tell Ofeliasomethingyou likeabout herUsed aconfidenthold to seeminvested"Thank youfor stayingon top ofyour accountinformation!"UsedACTIONto memoaccount"I am morethan happy tomake thisquick andeasy for you!"Took apaymentand usedCBBAHT staysunder4:30 ALLDAY!"It wouldbe mypleasureto..."Talked toCM abouttheweatherTransferreda POA tothe correctDeptUsed ACTION toactivate/deactivatea cardUsed aconfidenthold to seeminvestedTold ateammatethey wereAWESOME!Share afun GIF inour teamchat

Acknowledgement BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
  2. Used LINK'D to find the correct answer
  3. Used a confident hold to seem invested
  4. "I sincerely apologize..."
  5. Helped a CM understand FICO
  6. "I completely understand where you are coming from."
  7. Used Link'd to find the correct answer
  8. "I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
  9. Talked to CM about something you can hear in the background of the call
  10. "I appreciate you taking advantage of..." (Benefit, Product, etc)
  11. Tell Ofelia something you like about her
  12. Used a confident hold to seem invested
  13. "Thank you for staying on top of your account information!"
  14. Used ACTION to memo account
  15. "I am more than happy to make this quick and easy for you!"
  16. Took a payment and used CBB
  17. AHT stays under 4:30 ALL DAY!
  18. "It would be my pleasure to..."
  19. Talked to CM about the weather
  20. Transferred a POA to the correct Dept
  21. Used ACTION to activate/deactivate a card
  22. Used a confident hold to seem invested
  23. Told a teammate they were AWESOME!
  24. Share a fun GIF in our team chat