(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I am more than happy to make this quick and easy for you!"
"It would be my pleasure to..."
Used LINK'D to find the correct answer
Transferred a POA to the correct Dept
Used ACTION to memo account
"I appreciate you taking advantage of..." (Benefit, Product, etc)
"I sincerely apologize..."
Took a payment and used CBB
Talked to CM about something you can hear in the background of the call
Used a confident hold to seem invested
Tell Ofelia something you like about her
Used ACTION to activate/deactivate a card
Told a teammate they were AWESOME!
Share a fun GIF in our team chat
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
AHT stays under 4:30 ALL DAY!
Used Link'd to find the correct answer
Helped a CM understand FICO
"Thank you for staying on top of your account information!"
Used a confident hold to seem invested
"I completely understand where you are coming from."
Used a confident hold to seem invested
Talked to CM about the weather
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
