(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transferred a POA to the correct Dept
Share a fun GIF in our team chat
Used ACTION to activate/deactivate a card
Took a payment and used CBB
Used a confident hold to seem invested
AHT stays under 4:30 ALL DAY!
"It would be my pleasure to..."
"I am more than happy to make this quick and easy for you!"
Used ACTION to memo account
"I appreciate you taking advantage of..." (Benefit, Product, etc)
Talked to CM about something you can hear in the background of the call
Talked to CM about the weather
Used LINK'D to find the correct answer
Tell Ofelia something you like about her
"I sincerely apologize..."
"I completely understand where you are coming from."
Used a confident hold to seem invested
"Thank you for staying on top of your account information!"
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
Used Link'd to find the correct answer
Told a teammate they were AWESOME!
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
