(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Helped a CM understand FICO
"Thank you for staying on top of your account information!"
"I appreciate you taking advantage of..." (Benefit, Product, etc)
Used LINK'D to find the correct answer
Used ACTION to activate/deactivate a card
Talked to CM about the weather
"I completely understand where you are coming from."
Transferred a POA to the correct Dept
"It would be my pleasure to..."
AHT stays under 4:30 ALL DAY!
Used a confident hold to seem invested
"I am more than happy to make this quick and easy for you!"
Tell Ofelia something you like about her
Took a payment and used CBB
Used a confident hold to seem invested
Share a fun GIF in our team chat
Told a teammate they were AWESOME!
Used a confident hold to seem invested
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
Used Link'd to find the correct answer
Used ACTION to memo account
"I sincerely apologize..."
Talked to CM about something you can hear in the background of the call
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
