(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used Link'd to find the correct answer
Tell Ofelia something you like about her
"I completely understand where you are coming from."
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
"I sincerely apologize..."
Used a confident hold to seem invested
Used a confident hold to seem invested
"Thank you for staying on top of your account information!"
"I am more than happy to make this quick and easy for you!"
"I appreciate you taking advantage of..." (Benefit, Product, etc)
AHT stays under 4:30 ALL DAY!
"It would be my pleasure to..."
Used a confident hold to seem invested
Used ACTION to activate/deactivate a card
Talked to CM about the weather
Used ACTION to memo account
Told a teammate they were AWESOME!
Transferred a POA to the correct Dept
Took a payment and used CBB
Helped a CM understand FICO
Used LINK'D to find the correct answer
Talked to CM about something you can hear in the background of the call
