(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
Used a confident hold to seem invested
Helped a CM understand FICO
"I sincerely apologize..."
Transferred a POA to the correct Dept
"Thank you for staying on top of your account information!"
"I appreciate you taking advantage of..." (Benefit, Product, etc)
"I am more than happy to make this quick and easy for you!"
Tell Ofelia something you like about her
Used ACTION to activate/deactivate a card
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
Used Link'd to find the correct answer
Talked to CM about the weather
Share a fun GIF in our team chat
Used a confident hold to seem invested
"It would be my pleasure to..."
Took a payment and used CBB
Told a teammate they were AWESOME!
Used LINK'D to find the correct answer
AHT stays under 4:30 ALL DAY!
Talked to CM about something you can hear in the background of the call
Used ACTION to memo account
Used a confident hold to seem invested
"I completely understand where you are coming from."
