(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Helped a CM understand FICO
Tell Ofelia something you like about her
Used LINK'D to find the correct answer
Talked to CM about something you can hear in the background of the call
Used Link'd to find the correct answer
AHT stays under 4:30 ALL DAY!
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
"Thank you for staying on top of your account information!"
Used ACTION to activate/deactivate a card
"I sincerely apologize..."
Used a confident hold to seem invested
Transferred a POA to the correct Dept
Told a teammate they were AWESOME!
Talked to CM about the weather
"I completely understand where you are coming from."
Took a payment and used CBB
Share a fun GIF in our team chat
"It would be my pleasure to..."
Used a confident hold to seem invested
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
Used ACTION to memo account
"I am more than happy to make this quick and easy for you!"
"I appreciate you taking advantage of..." (Benefit, Product, etc)
