(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
"Thank you for staying on top of your account information!"
"I appreciate you taking advantage of..." (Benefit, Product, etc)
Used a confident hold to seem invested
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
"It would be my pleasure to..."
Helped a CM understand FICO
Transferred a POA to the correct Dept
Used ACTION to memo account
Used LINK'D to find the correct answer
Used a confident hold to seem invested
Talked to CM about the weather
Tell Ofelia something you like about her
Used a confident hold to seem invested
AHT stays under 4:30 ALL DAY!
"I am more than happy to make this quick and easy for you!"
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
"I completely understand where you are coming from."
Used Link'd to find the correct answer
Told a teammate they were AWESOME!
Share a fun GIF in our team chat
Took a payment and used CBB
Talked to CM about something you can hear in the background of the call
