(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tell Ofelia something you like about her
AHT stays under 4:30 ALL DAY!
"I am glad you brought this to our attention. Please allow me just a few moments to review this for you."
Share a fun GIF in our team chat
Talked to CM about something you can hear in the background of the call
"I completely understand where you are coming from."
Used a confident hold to seem invested
Used ACTION to activate/deactivate a card
Transferred a POA to the correct Dept
Used a confident hold to seem invested
Helped a CM understand FICO
Told a teammate they were AWESOME!
"It would be my pleasure to..."
"Thank you for being a valued Discover Cardmember for XX years! We appreciate you!"
Talked to CM about the weather
"I sincerely apologize..."
Used a confident hold to seem invested
Used Link'd to find the correct answer
Took a payment and used CBB
Used ACTION to memo account
"Thank you for staying on top of your account information!"
"I am more than happy to make this quick and easy for you!"
"I appreciate you taking advantage of..." (Benefit, Product, etc)
