Explainhow longrefund willtake to postResolverecurringissueSet upOLSCustomerRenewson callPolicyreview forrateincreaseUnder 10minutesaux 2Ask whatelse youcan helpwithExplainbenefits ofrenewingnow vs. laterCustomerrenewswith youCodeAFRCustomerschedulesrenewalLess than15minutesread timeOffer totakepaymentAsk forrenewalPost AFRinRockstarchat"NotReady"under 2minutesInformcaller ofalertsSetexpectationto call backin more thantwo weeksSummarizecallCustomerstartsEFTHelpcustomerwith mobileservicesGive directnumber todepartmentfor callbackEncourageOLSSend outinternallinesemailOfferalternativesversuscalling backExplainhow longrefund willtake to postResolverecurringissueSet upOLSCustomerRenewson callPolicyreview forrateincreaseUnder 10minutesaux 2Ask whatelse youcan helpwithExplainbenefits ofrenewingnow vs. laterCustomerrenewswith youCodeAFRCustomerschedulesrenewalLess than15minutesread timeOffer totakepaymentAsk forrenewalPost AFRinRockstarchat"NotReady"under 2minutesInformcaller ofalertsSetexpectationto call backin more thantwo weeksSummarizecallCustomerstartsEFTHelpcustomerwith mobileservicesGive directnumber todepartmentfor callbackEncourageOLSSend outinternallinesemailOfferalternativesversuscalling back

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain how long refund will take to post
  2. Resolve recurring issue
  3. Set up OLS
  4. Customer Renews on call
  5. Policy review for rate increase
  6. Under 10 minutes aux 2
  7. Ask what else you can help with
  8. Explain benefits of renewing now vs. later
  9. Customer renews with you
  10. Code AFR
  11. Customer schedules renewal
  12. Less than 15 minutes read time
  13. Offer to take payment
  14. Ask for renewal
  15. Post AFR in Rockstar chat
  16. "Not Ready" under 2 minutes
  17. Inform caller of alerts
  18. Set expectation to call back in more than two weeks
  19. Summarize call
  20. Customer starts EFT
  21. Help customer with mobile services
  22. Give direct number to department for callback
  23. Encourage OLS
  24. Send out internal lines email
  25. Offer alternatives versus calling back