(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer schedules renewal
Summarize call
Customer starts EFT
Less than 15 minutes read time
Resolve recurring issue
Set up OLS
Customer renews with you
Encourage OLS
Inform caller of alerts
Post AFR in Rockstar chat
Send out internal lines email
Explain benefits of renewing now vs. later
Customer Renews on call
Ask for renewal
Set expectation to call back in more than two weeks
