(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain benefits of renewing now vs. later
Offer alternatives versus calling back
Encourage OLS
Help customer with mobile services
Ask what else you can help with
Resolve recurring issue
Set up OLS
Give direct number to department for callback
Set expectation to call back in more than two weeks
