(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolve recurring issue
Set up OLS
Post AFR in Rockstar chat
Ask what else you can help with
Send out internal lines email
Explain how long refund will take to post
Summarize call
Ask for renewal
Offer to take payment
Encourage OLS
Less than 15 minutes read time
Policy review for rate increase
Explain benefits of renewing now vs. later
Inform caller of alerts
"Not Ready" under 2 minutes
Help customer with mobile services
Offer alternatives versus calling back
Customer renews with you
Customer Renews on call
Set expectation to call back in more than two weeks
