CodeAFRResolverecurringissue"NotReady"under 2minutesExplainbenefits ofrenewingnow vs. laterGive directnumber todepartmentfor callbackSummarizecallHelpcustomerwith mobileservicesSend outinternallinesemailPolicyreview forrateincreaseCustomerrenewswith youEncourageOLSPost AFRinRockstarchatCustomerRenewson callUnder 10minutesaux 2Ask forrenewalLess than15minutesread timeSetexpectationto call backin more thantwo weeksAsk whatelse youcan helpwithOffer totakepaymentInformcaller ofalertsCustomerstartsEFTExplainhow longrefund willtake to postCustomerschedulesrenewalOfferalternativesversuscalling backSet upOLSCodeAFRResolverecurringissue"NotReady"under 2minutesExplainbenefits ofrenewingnow vs. laterGive directnumber todepartmentfor callbackSummarizecallHelpcustomerwith mobileservicesSend outinternallinesemailPolicyreview forrateincreaseCustomerrenewswith youEncourageOLSPost AFRinRockstarchatCustomerRenewson callUnder 10minutesaux 2Ask forrenewalLess than15minutesread timeSetexpectationto call backin more thantwo weeksAsk whatelse youcan helpwithOffer totakepaymentInformcaller ofalertsCustomerstartsEFTExplainhow longrefund willtake to postCustomerschedulesrenewalOfferalternativesversuscalling backSet upOLS

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Code AFR
  2. Resolve recurring issue
  3. "Not Ready" under 2 minutes
  4. Explain benefits of renewing now vs. later
  5. Give direct number to department for callback
  6. Summarize call
  7. Help customer with mobile services
  8. Send out internal lines email
  9. Policy review for rate increase
  10. Customer renews with you
  11. Encourage OLS
  12. Post AFR in Rockstar chat
  13. Customer Renews on call
  14. Under 10 minutes aux 2
  15. Ask for renewal
  16. Less than 15 minutes read time
  17. Set expectation to call back in more than two weeks
  18. Ask what else you can help with
  19. Offer to take payment
  20. Inform caller of alerts
  21. Customer starts EFT
  22. Explain how long refund will take to post
  23. Customer schedules renewal
  24. Offer alternatives versus calling back
  25. Set up OLS