(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask what else you can help with
Set up OLS
Give direct number to department for callback
Help customer with mobile services
Policy review for rate increase
Customer schedules renewal
Explain benefits of renewing now vs. later
Offer to take payment
Ask for renewal
Less than 15 minutes read time
Offer alternatives versus calling back
Inform caller of alerts
Send out internal lines email
Under 10 minutes aux 2
Post AFR in Rockstar chat
Customer renews with you
"Not Ready" under 2 minutes
Customer Renews on call
Explain how long refund will take to post
Summarize call
Resolve recurring issue
Customer starts EFT
Set expectation to call back in more than two weeks
