Helpcustomerwith mobileservicesCustomerRenewson callAsk whatelse youcan helpwithSend outinternallinesemailExplainbenefits ofrenewingnow vs. laterPost AFRinRockstarchatAsk forrenewalSet upOLSExplainhow longrefund willtake to postPolicyreview forrateincreaseCustomerschedulesrenewalCodeAFR"NotReady"under 2minutesEncourageOLSOfferalternativesversuscalling backSetexpectationto call backin more thantwo weeksUnder 10minutesaux 2SummarizecallOffer totakepaymentCustomerstartsEFTInformcaller ofalertsResolverecurringissueGive directnumber todepartmentfor callbackLess than15minutesread timeCustomerrenewswith youHelpcustomerwith mobileservicesCustomerRenewson callAsk whatelse youcan helpwithSend outinternallinesemailExplainbenefits ofrenewingnow vs. laterPost AFRinRockstarchatAsk forrenewalSet upOLSExplainhow longrefund willtake to postPolicyreview forrateincreaseCustomerschedulesrenewalCodeAFR"NotReady"under 2minutesEncourageOLSOfferalternativesversuscalling backSetexpectationto call backin more thantwo weeksUnder 10minutesaux 2SummarizecallOffer totakepaymentCustomerstartsEFTInformcaller ofalertsResolverecurringissueGive directnumber todepartmentfor callbackLess than15minutesread timeCustomerrenewswith you

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help customer with mobile services
  2. Customer Renews on call
  3. Ask what else you can help with
  4. Send out internal lines email
  5. Explain benefits of renewing now vs. later
  6. Post AFR in Rockstar chat
  7. Ask for renewal
  8. Set up OLS
  9. Explain how long refund will take to post
  10. Policy review for rate increase
  11. Customer schedules renewal
  12. Code AFR
  13. "Not Ready" under 2 minutes
  14. Encourage OLS
  15. Offer alternatives versus calling back
  16. Set expectation to call back in more than two weeks
  17. Under 10 minutes aux 2
  18. Summarize call
  19. Offer to take payment
  20. Customer starts EFT
  21. Inform caller of alerts
  22. Resolve recurring issue
  23. Give direct number to department for callback
  24. Less than 15 minutes read time
  25. Customer renews with you