CustomerRenewson callCodeAFROfferalternativesversuscalling backUnder 10minutesaux 2ResolverecurringissueHelpcustomerwith mobileservicesInformcaller ofalertsExplainbenefits ofrenewingnow vs. laterGive directnumber todepartmentfor callbackAsk forrenewalSetexpectationto call backin more thantwo weeksCustomerschedulesrenewalSet upOLSEncourageOLSAsk whatelse youcan helpwithSend outinternallinesemailPolicyreview forrateincreaseLess than15minutesread timeExplainhow longrefund willtake to postPost AFRinRockstarchatOffer totakepaymentCustomerrenewswith youCustomerstartsEFTSummarizecall"NotReady"under 2minutesCustomerRenewson callCodeAFROfferalternativesversuscalling backUnder 10minutesaux 2ResolverecurringissueHelpcustomerwith mobileservicesInformcaller ofalertsExplainbenefits ofrenewingnow vs. laterGive directnumber todepartmentfor callbackAsk forrenewalSetexpectationto call backin more thantwo weeksCustomerschedulesrenewalSet upOLSEncourageOLSAsk whatelse youcan helpwithSend outinternallinesemailPolicyreview forrateincreaseLess than15minutesread timeExplainhow longrefund willtake to postPost AFRinRockstarchatOffer totakepaymentCustomerrenewswith youCustomerstartsEFTSummarizecall"NotReady"under 2minutes

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Renews on call
  2. Code AFR
  3. Offer alternatives versus calling back
  4. Under 10 minutes aux 2
  5. Resolve recurring issue
  6. Help customer with mobile services
  7. Inform caller of alerts
  8. Explain benefits of renewing now vs. later
  9. Give direct number to department for callback
  10. Ask for renewal
  11. Set expectation to call back in more than two weeks
  12. Customer schedules renewal
  13. Set up OLS
  14. Encourage OLS
  15. Ask what else you can help with
  16. Send out internal lines email
  17. Policy review for rate increase
  18. Less than 15 minutes read time
  19. Explain how long refund will take to post
  20. Post AFR in Rockstar chat
  21. Offer to take payment
  22. Customer renews with you
  23. Customer starts EFT
  24. Summarize call
  25. "Not Ready" under 2 minutes