Ask forrenewalSetexpectationto call backin more thantwo weeks"NotReady"under 2minutesGive directnumber todepartmentfor callbackSummarizecallPolicyreview forrateincreaseOfferalternativesversuscalling backResolverecurringissueLess than15minutesread timeInformcaller ofalertsOffer totakepaymentAsk whatelse youcan helpwithCustomerstartsEFTSet upOLSUnder 10minutesaux 2CodeAFRCustomerrenewswith youExplainbenefits ofrenewingnow vs. laterExplainhow longrefund willtake to postPost AFRinRockstarchatSend outinternallinesemailEncourageOLSCustomerschedulesrenewalHelpcustomerwith mobileservicesCustomerRenewson callAsk forrenewalSetexpectationto call backin more thantwo weeks"NotReady"under 2minutesGive directnumber todepartmentfor callbackSummarizecallPolicyreview forrateincreaseOfferalternativesversuscalling backResolverecurringissueLess than15minutesread timeInformcaller ofalertsOffer totakepaymentAsk whatelse youcan helpwithCustomerstartsEFTSet upOLSUnder 10minutesaux 2CodeAFRCustomerrenewswith youExplainbenefits ofrenewingnow vs. laterExplainhow longrefund willtake to postPost AFRinRockstarchatSend outinternallinesemailEncourageOLSCustomerschedulesrenewalHelpcustomerwith mobileservicesCustomerRenewson call

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for renewal
  2. Set expectation to call back in more than two weeks
  3. "Not Ready" under 2 minutes
  4. Give direct number to department for callback
  5. Summarize call
  6. Policy review for rate increase
  7. Offer alternatives versus calling back
  8. Resolve recurring issue
  9. Less than 15 minutes read time
  10. Inform caller of alerts
  11. Offer to take payment
  12. Ask what else you can help with
  13. Customer starts EFT
  14. Set up OLS
  15. Under 10 minutes aux 2
  16. Code AFR
  17. Customer renews with you
  18. Explain benefits of renewing now vs. later
  19. Explain how long refund will take to post
  20. Post AFR in Rockstar chat
  21. Send out internal lines email
  22. Encourage OLS
  23. Customer schedules renewal
  24. Help customer with mobile services
  25. Customer Renews on call