Offeralternativesversuscalling backCustomerrenewswith youCustomerschedulesrenewalHelpcustomerwith mobileservicesCodeAFRResolverecurringissueLess than15minutesread timeSend outinternallinesemailSummarizecallExplainhow longrefund willtake to post"NotReady"under 2minutesEncourageOLSSet upOLSSetexpectationto call backin more thantwo weeksGive directnumber todepartmentfor callbackCustomerstartsEFTPolicyreview forrateincreaseAsk whatelse youcan helpwithAsk forrenewalOffer totakepaymentInformcaller ofalertsCustomerRenewson callExplainbenefits ofrenewingnow vs. laterUnder 10minutesaux 2Post AFRinRockstarchatOfferalternativesversuscalling backCustomerrenewswith youCustomerschedulesrenewalHelpcustomerwith mobileservicesCodeAFRResolverecurringissueLess than15minutesread timeSend outinternallinesemailSummarizecallExplainhow longrefund willtake to post"NotReady"under 2minutesEncourageOLSSet upOLSSetexpectationto call backin more thantwo weeksGive directnumber todepartmentfor callbackCustomerstartsEFTPolicyreview forrateincreaseAsk whatelse youcan helpwithAsk forrenewalOffer totakepaymentInformcaller ofalertsCustomerRenewson callExplainbenefits ofrenewingnow vs. laterUnder 10minutesaux 2Post AFRinRockstarchat

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer alternatives versus calling back
  2. Customer renews with you
  3. Customer schedules renewal
  4. Help customer with mobile services
  5. Code AFR
  6. Resolve recurring issue
  7. Less than 15 minutes read time
  8. Send out internal lines email
  9. Summarize call
  10. Explain how long refund will take to post
  11. "Not Ready" under 2 minutes
  12. Encourage OLS
  13. Set up OLS
  14. Set expectation to call back in more than two weeks
  15. Give direct number to department for callback
  16. Customer starts EFT
  17. Policy review for rate increase
  18. Ask what else you can help with
  19. Ask for renewal
  20. Offer to take payment
  21. Inform caller of alerts
  22. Customer Renews on call
  23. Explain benefits of renewing now vs. later
  24. Under 10 minutes aux 2
  25. Post AFR in Rockstar chat