Explainbenefits ofrenewingnow vs. laterSetexpectationto call backin more thantwo weeksCodeAFRExplainhow longrefund willtake to postOffer totakepaymentHelpcustomerwith mobileservices"NotReady"under 2minutesGive directnumber todepartmentfor callbackCustomerstartsEFTSet upOLSPost AFRinRockstarchatUnder 10minutesaux 2Offeralternativesversuscalling backEncourageOLSLess than15minutesread timeInformcaller ofalertsSend outinternallinesemailCustomerschedulesrenewalAsk forrenewalResolverecurringissueSummarizecallCustomerrenewswith youAsk whatelse youcan helpwithCustomerRenewson callPolicyreview forrateincreaseExplainbenefits ofrenewingnow vs. laterSetexpectationto call backin more thantwo weeksCodeAFRExplainhow longrefund willtake to postOffer totakepaymentHelpcustomerwith mobileservices"NotReady"under 2minutesGive directnumber todepartmentfor callbackCustomerstartsEFTSet upOLSPost AFRinRockstarchatUnder 10minutesaux 2Offeralternativesversuscalling backEncourageOLSLess than15minutesread timeInformcaller ofalertsSend outinternallinesemailCustomerschedulesrenewalAsk forrenewalResolverecurringissueSummarizecallCustomerrenewswith youAsk whatelse youcan helpwithCustomerRenewson callPolicyreview forrateincrease

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Explain benefits of renewing now vs. later
  2. Set expectation to call back in more than two weeks
  3. Code AFR
  4. Explain how long refund will take to post
  5. Offer to take payment
  6. Help customer with mobile services
  7. "Not Ready" under 2 minutes
  8. Give direct number to department for callback
  9. Customer starts EFT
  10. Set up OLS
  11. Post AFR in Rockstar chat
  12. Under 10 minutes aux 2
  13. Offer alternatives versus calling back
  14. Encourage OLS
  15. Less than 15 minutes read time
  16. Inform caller of alerts
  17. Send out internal lines email
  18. Customer schedules renewal
  19. Ask for renewal
  20. Resolve recurring issue
  21. Summarize call
  22. Customer renews with you
  23. Ask what else you can help with
  24. Customer Renews on call
  25. Policy review for rate increase