Informcaller ofalertsSetexpectationto call backin more thantwo weeksSet upOLSExplainbenefits ofrenewingnow vs. laterCustomerstartsEFTAsk forrenewalCustomerrenewswith youCustomerschedulesrenewalSend outinternallinesemailLess than15minutesread timeGive directnumber todepartmentfor callbackOffer totakepaymentResolverecurringissueEncourageOLSExplainhow longrefund willtake to postPost AFRinRockstarchatOfferalternativesversuscalling backCustomerRenewson callPolicyreview forrateincreaseHelpcustomerwith mobileservicesAsk whatelse youcan helpwithCodeAFR"NotReady"under 2minutesUnder 10minutesaux 2SummarizecallInformcaller ofalertsSetexpectationto call backin more thantwo weeksSet upOLSExplainbenefits ofrenewingnow vs. laterCustomerstartsEFTAsk forrenewalCustomerrenewswith youCustomerschedulesrenewalSend outinternallinesemailLess than15minutesread timeGive directnumber todepartmentfor callbackOffer totakepaymentResolverecurringissueEncourageOLSExplainhow longrefund willtake to postPost AFRinRockstarchatOfferalternativesversuscalling backCustomerRenewson callPolicyreview forrateincreaseHelpcustomerwith mobileservicesAsk whatelse youcan helpwithCodeAFR"NotReady"under 2minutesUnder 10minutesaux 2Summarizecall

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inform caller of alerts
  2. Set expectation to call back in more than two weeks
  3. Set up OLS
  4. Explain benefits of renewing now vs. later
  5. Customer starts EFT
  6. Ask for renewal
  7. Customer renews with you
  8. Customer schedules renewal
  9. Send out internal lines email
  10. Less than 15 minutes read time
  11. Give direct number to department for callback
  12. Offer to take payment
  13. Resolve recurring issue
  14. Encourage OLS
  15. Explain how long refund will take to post
  16. Post AFR in Rockstar chat
  17. Offer alternatives versus calling back
  18. Customer Renews on call
  19. Policy review for rate increase
  20. Help customer with mobile services
  21. Ask what else you can help with
  22. Code AFR
  23. "Not Ready" under 2 minutes
  24. Under 10 minutes aux 2
  25. Summarize call