(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set up OLS
Summarize call
Ask what else you can help with
Give direct number to department for callback
Customer starts EFT
Inform caller of alerts
Policy review for rate increase
Resolve recurring issue
Under 10 minutes aux 2
Offer alternatives versus calling back
Help customer with mobile services
Customer renews with you
Customer schedules renewal
"Not Ready" under 2 minutes
Ask for renewal
Encourage OLS
Code AFR
Customer Renews on call
Less than 15 minutes read time
Post AFR in Rockstar chat
Send out internal lines email
Offer to take payment
Explain how long refund will take to post
Explain benefits of renewing now vs. later
Set expectation to call back in more than two weeks
