This bingo card has a free space and 25 words: Send out internal lines email, Explain benefits of renewing now vs. later, Ask for renewal, Under 10 minutes aux 2, Customer renews with you, Inform caller of alerts, Set up OLS, Less than 15 minutes read time, Policy review for rate increase, Customer starts EFT, Offer to take payment, Help customer with mobile services, Encourage OLS, Summarize call, Code AFR, Offer alternatives versus calling back, "Not Ready" under 2 minutes, Customer Renews on call, Ask what else you can help with, Post AFR in Rockstar chat, Set expectation to call back in more than two weeks, Give direct number to department for callback, Resolve recurring issue, Customer schedules renewal and Explain how long refund will take to post.
April Renewal/First Call Resolution Bingo | BINGO | Customer Service Week 2022 | Customer Service | t-mobile bingo!
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