CCIregardingpendingapprovalPT de-escalatedcallPTshowedempathyVet calledin forapprovalPT offeredadditionalassistancePT thankedclinic forworkingwith ChewyPTtransferredto RPHVetcalling infor denialCCI calledin to placean orderAgentsubmitteda WOWrequestCCI toadjustASPTappliedrefillsPTverifiedcst infoCCI tocheck onorderstatusAgentwalked cstthroughCMMprocessPTupdatedpet/vetinfoPT informedcst call ismonitored orrecordedPT checkedin with CSTafter placingon holdCCI toreturndamageditemPT usedCardEasy tocapture cstpayment infoCCI toupdateshippingaddressPT receivedtransferfrom CS/HCagentPet'sname is ahumannamePTintroductedthemselves asa PharmacyTechPT usedpet'snameCCIregardingpendingapprovalPT de-escalatedcallPTshowedempathyVet calledin forapprovalPT offeredadditionalassistancePT thankedclinic forworkingwith ChewyPTtransferredto RPHVetcalling infor denialCCI calledin to placean orderAgentsubmitteda WOWrequestCCI toadjustASPTappliedrefillsPTverifiedcst infoCCI tocheck onorderstatusAgentwalked cstthroughCMMprocessPTupdatedpet/vetinfoPT informedcst call ismonitored orrecordedPT checkedin with CSTafter placingon holdCCI toreturndamageditemPT usedCardEasy tocapture cstpayment infoCCI toupdateshippingaddressPT receivedtransferfrom CS/HCagentPet'sname is ahumannamePTintroductedthemselves asa PharmacyTechPT usedpet'sname

Call Shadow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
W
2
W
3
H
4
Y
5
C
6
C
7
E
8
E
9
C
10
Y
11
W
12
E
13
H
14
C
15
H
16
C
17
W
18
Y
19
E
20
H
21
H
22
W
23
Y
24
Y
25
E
  1. W-CCI regarding pending approval
  2. W-PT de-escalated call
  3. H-PT showed empathy
  4. Y-Vet called in for approval
  5. C-PT offered additional assistance
  6. C-PT thanked clinic for working with Chewy
  7. E-PT transferred to RPH
  8. E-Vet calling in for denial
  9. C-CCI called in to place an order
  10. Y-Agent submitted a WOW request
  11. W-CCI to adjust AS
  12. E-PT applied refills
  13. H-PT verified cst info
  14. C-CCI to check on order status
  15. H-Agent walked cst through CMM process
  16. C-PT updated pet/vet info
  17. W-PT informed cst call is monitored or recorded
  18. Y-PT checked in with CST after placing on hold
  19. E-CCI to return damaged item
  20. H-PT used CardEasy to capture cst payment info
  21. H-CCI to update shipping address
  22. W-PT received transfer from CS/HC agent
  23. Y-Pet's name is a human name
  24. Y-PT introducted themselves as a Pharmacy Tech
  25. E-PT used pet's name