PT updated pet/vet info PT used CardEasy to capture cst payment info PT used pet's name CCI to return damaged item PT thanked clinic for working with Chewy PT verified cst info Pet's name is a human name CCI to adjust AS PT introducted themselves as a Pharmacy Tech PT informed cst call is monitored or recorded PT received transfer from CS/HC agent PT checked in with CST after placing on hold PT showed empathy Agent submitted a WOW request Vet calling in for denial CCI to update shipping address PT de- escalated call PT applied refills Vet called in for approval Agent walked cst through CMM process CCI called in to place an order PT offered additional assistance CCI regarding pending approval PT transferred to RPH CCI to check on order status PT updated pet/vet info PT used CardEasy to capture cst payment info PT used pet's name CCI to return damaged item PT thanked clinic for working with Chewy PT verified cst info Pet's name is a human name CCI to adjust AS PT introducted themselves as a Pharmacy Tech PT informed cst call is monitored or recorded PT received transfer from CS/HC agent PT checked in with CST after placing on hold PT showed empathy Agent submitted a WOW request Vet calling in for denial CCI to update shipping address PT de- escalated call PT applied refills Vet called in for approval Agent walked cst through CMM process CCI called in to place an order PT offered additional assistance CCI regarding pending approval PT transferred to RPH CCI to check on order status
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
C-PT updated pet/vet info
H-PT used CardEasy to capture cst payment info
E-PT used pet's name
E-CCI to return damaged item
C-PT thanked clinic for working with Chewy
H-PT verified cst info
Y-Pet's name is a human name
W-CCI to adjust AS
Y-PT introducted themselves as a Pharmacy Tech
W-PT informed cst call is monitored or recorded
W-PT received transfer from CS/HC agent
Y-PT checked in with CST after placing on hold
H-PT showed empathy
Y-Agent submitted a WOW request
E-Vet calling in for denial
H-CCI to update shipping address
W-PT de-escalated call
E-PT applied refills
Y-Vet called in for approval
H-Agent walked cst through CMM process
C-CCI called in to place an order
C-PT offered additional assistance
W-CCI regarding pending approval
E-PT transferred to RPH
C-CCI to check on order status