Agentsubmitteda WOWrequestPT informedcst call ismonitored orrecordedPT usedCardEasy tocapture cstpayment infoPT thankedclinic forworkingwith ChewyPTtransferredto RPHCCI tocheck onorderstatusCCI toadjustASPT receivedtransferfrom CS/HCagentPT checkedin with CSTafter placingon holdPTshowedempathyPet'sname is ahumannameCCIregardingpendingapprovalPT offeredadditionalassistanceVetcalling infor denialPT usedpet'snamePTupdatedpet/vetinfoPTintroductedthemselves asa PharmacyTechCCI toupdateshippingaddressCCI calledin to placean orderPT de-escalatedcallPTappliedrefillsCCI toreturndamageditemAgentwalked cstthroughCMMprocessVet calledin forapprovalPTverifiedcst infoAgentsubmitteda WOWrequestPT informedcst call ismonitored orrecordedPT usedCardEasy tocapture cstpayment infoPT thankedclinic forworkingwith ChewyPTtransferredto RPHCCI tocheck onorderstatusCCI toadjustASPT receivedtransferfrom CS/HCagentPT checkedin with CSTafter placingon holdPTshowedempathyPet'sname is ahumannameCCIregardingpendingapprovalPT offeredadditionalassistanceVetcalling infor denialPT usedpet'snamePTupdatedpet/vetinfoPTintroductedthemselves asa PharmacyTechCCI toupdateshippingaddressCCI calledin to placean orderPT de-escalatedcallPTappliedrefillsCCI toreturndamageditemAgentwalked cstthroughCMMprocessVet calledin forapprovalPTverifiedcst info

Call Shadow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
Y
2
W
3
H
4
C
5
E
6
C
7
W
8
W
9
Y
10
H
11
Y
12
W
13
C
14
E
15
E
16
C
17
Y
18
H
19
C
20
W
21
E
22
E
23
H
24
Y
25
H
  1. Y-Agent submitted a WOW request
  2. W-PT informed cst call is monitored or recorded
  3. H-PT used CardEasy to capture cst payment info
  4. C-PT thanked clinic for working with Chewy
  5. E-PT transferred to RPH
  6. C-CCI to check on order status
  7. W-CCI to adjust AS
  8. W-PT received transfer from CS/HC agent
  9. Y-PT checked in with CST after placing on hold
  10. H-PT showed empathy
  11. Y-Pet's name is a human name
  12. W-CCI regarding pending approval
  13. C-PT offered additional assistance
  14. E-Vet calling in for denial
  15. E-PT used pet's name
  16. C-PT updated pet/vet info
  17. Y-PT introducted themselves as a Pharmacy Tech
  18. H-CCI to update shipping address
  19. C-CCI called in to place an order
  20. W-PT de-escalated call
  21. E-PT applied refills
  22. E-CCI to return damaged item
  23. H-Agent walked cst through CMM process
  24. Y-Vet called in for approval
  25. H-PT verified cst info