CCI to check on order status PT used CardEasy to capture cst payment info PT informed cst call is monitored or recorded CCI regarding pending approval PT showed empathy PT offered additional assistance Pet's name is a human name PT updated pet/vet info CCI to adjust AS PT checked in with CST after placing on hold Vet calling in for denial CCI to return damaged item PT de- escalated call PT received transfer from CS/HC agent Vet called in for approval Agent walked cst through CMM process PT used pet's name PT transferred to RPH CCI called in to place an order PT verified cst info CCI to update shipping address Agent submitted a WOW request PT applied refills PT introducted themselves as a Pharmacy Tech PT thanked clinic for working with Chewy CCI to check on order status PT used CardEasy to capture cst payment info PT informed cst call is monitored or recorded CCI regarding pending approval PT showed empathy PT offered additional assistance Pet's name is a human name PT updated pet/vet info CCI to adjust AS PT checked in with CST after placing on hold Vet calling in for denial CCI to return damaged item PT de- escalated call PT received transfer from CS/HC agent Vet called in for approval Agent walked cst through CMM process PT used pet's name PT transferred to RPH CCI called in to place an order PT verified cst info CCI to update shipping address Agent submitted a WOW request PT applied refills PT introducted themselves as a Pharmacy Tech PT thanked clinic for working with Chewy
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
C-CCI to check on order status
H-PT used CardEasy to capture cst payment info
W-PT informed cst call is monitored or recorded
W-CCI regarding pending approval
H-PT showed empathy
C-PT offered additional assistance
Y-Pet's name is a human name
C-PT updated pet/vet info
W-CCI to adjust AS
Y-PT checked in with CST after placing on hold
E-Vet calling in for denial
E-CCI to return damaged item
W-PT de-escalated call
W-PT received transfer from CS/HC agent
Y-Vet called in for approval
H-Agent walked cst through CMM process
E-PT used pet's name
E-PT transferred to RPH
C-CCI called in to place an order
H-PT verified cst info
H-CCI to update shipping address
Y-Agent submitted a WOW request
E-PT applied refills
Y-PT introducted themselves as a Pharmacy Tech
C-PT thanked clinic for working with Chewy