CCIregardingpendingapprovalPTshowedempathyPT usedCardEasy tocapture cstpayment infoCCI toupdateshippingaddressPT offeredadditionalassistanceCCI toadjustASPTupdatedpet/vetinfoPT informedcst call ismonitored orrecordedPet'sname is ahumannameCCI tocheck onorderstatusPTappliedrefillsPTverifiedcst infoPTtransferredto RPHVetcalling infor denialPT receivedtransferfrom CS/HCagentVet calledin forapprovalPT thankedclinic forworkingwith ChewyPT de-escalatedcallCCI calledin to placean orderPT usedpet'snamePT checkedin with CSTafter placingon holdAgentwalked cstthroughCMMprocessAgentsubmitteda WOWrequestPTintroductedthemselves asa PharmacyTechCCI toreturndamageditemCCIregardingpendingapprovalPTshowedempathyPT usedCardEasy tocapture cstpayment infoCCI toupdateshippingaddressPT offeredadditionalassistanceCCI toadjustASPTupdatedpet/vetinfoPT informedcst call ismonitored orrecordedPet'sname is ahumannameCCI tocheck onorderstatusPTappliedrefillsPTverifiedcst infoPTtransferredto RPHVetcalling infor denialPT receivedtransferfrom CS/HCagentVet calledin forapprovalPT thankedclinic forworkingwith ChewyPT de-escalatedcallCCI calledin to placean orderPT usedpet'snamePT checkedin with CSTafter placingon holdAgentwalked cstthroughCMMprocessAgentsubmitteda WOWrequestPTintroductedthemselves asa PharmacyTechCCI toreturndamageditem

Call Shadow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
W
2
H
3
H
4
H
5
C
6
W
7
C
8
W
9
Y
10
C
11
E
12
H
13
E
14
E
15
W
16
Y
17
C
18
W
19
C
20
E
21
Y
22
H
23
Y
24
Y
25
E
  1. W-CCI regarding pending approval
  2. H-PT showed empathy
  3. H-PT used CardEasy to capture cst payment info
  4. H-CCI to update shipping address
  5. C-PT offered additional assistance
  6. W-CCI to adjust AS
  7. C-PT updated pet/vet info
  8. W-PT informed cst call is monitored or recorded
  9. Y-Pet's name is a human name
  10. C-CCI to check on order status
  11. E-PT applied refills
  12. H-PT verified cst info
  13. E-PT transferred to RPH
  14. E-Vet calling in for denial
  15. W-PT received transfer from CS/HC agent
  16. Y-Vet called in for approval
  17. C-PT thanked clinic for working with Chewy
  18. W-PT de-escalated call
  19. C-CCI called in to place an order
  20. E-PT used pet's name
  21. Y-PT checked in with CST after placing on hold
  22. H-Agent walked cst through CMM process
  23. Y-Agent submitted a WOW request
  24. Y-PT introducted themselves as a Pharmacy Tech
  25. E-CCI to return damaged item