PT applied refills Agent submitted a WOW request PT de- escalated call PT checked in with CST after placing on hold CCI to check on order status CCI to update shipping address PT offered additional assistance Vet called in for approval Pet's name is a human name PT informed cst call is monitored or recorded PT showed empathy PT updated pet/vet info PT verified cst info Vet calling in for denial PT received transfer from CS/HC agent PT introducted themselves as a Pharmacy Tech PT transferred to RPH PT thanked clinic for working with Chewy CCI regarding pending approval CCI called in to place an order PT used CardEasy to capture cst payment info CCI to return damaged item PT used pet's name Agent walked cst through CMM process CCI to adjust AS PT applied refills Agent submitted a WOW request PT de- escalated call PT checked in with CST after placing on hold CCI to check on order status CCI to update shipping address PT offered additional assistance Vet called in for approval Pet's name is a human name PT informed cst call is monitored or recorded PT showed empathy PT updated pet/vet info PT verified cst info Vet calling in for denial PT received transfer from CS/HC agent PT introducted themselves as a Pharmacy Tech PT transferred to RPH PT thanked clinic for working with Chewy CCI regarding pending approval CCI called in to place an order PT used CardEasy to capture cst payment info CCI to return damaged item PT used pet's name Agent walked cst through CMM process CCI to adjust AS
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
E-PT applied refills
Y-Agent submitted a WOW request
W-PT de-escalated call
Y-PT checked in with CST after placing on hold
C-CCI to check on order status
H-CCI to update shipping address
C-PT offered additional assistance
Y-Vet called in for approval
Y-Pet's name is a human name
W-PT informed cst call is monitored or recorded
H-PT showed empathy
C-PT updated pet/vet info
H-PT verified cst info
E-Vet calling in for denial
W-PT received transfer from CS/HC agent
Y-PT introducted themselves as a Pharmacy Tech
E-PT transferred to RPH
C-PT thanked clinic for working with Chewy
W-CCI regarding pending approval
C-CCI called in to place an order
H-PT used CardEasy to capture cst payment info
E-CCI to return damaged item
E-PT used pet's name
H-Agent walked cst through CMM process
W-CCI to adjust AS