PT used pet's name PT thanked clinic for working with Chewy CCI regarding pending approval Pet's name is a human name CCI called in to place an order PT used CardEasy to capture cst payment info PT offered additional assistance PT received transfer from CS/HC agent CCI to adjust AS Vet called in for approval PT checked in with CST after placing on hold PT de- escalated call PT updated pet/vet info Vet calling in for denial PT applied refills PT showed empathy Agent walked cst through CMM process CCI to update shipping address PT verified cst info PT transferred to RPH PT introducted themselves as a Pharmacy Tech CCI to check on order status Agent submitted a WOW request PT informed cst call is monitored or recorded CCI to return damaged item PT used pet's name PT thanked clinic for working with Chewy CCI regarding pending approval Pet's name is a human name CCI called in to place an order PT used CardEasy to capture cst payment info PT offered additional assistance PT received transfer from CS/HC agent CCI to adjust AS Vet called in for approval PT checked in with CST after placing on hold PT de- escalated call PT updated pet/vet info Vet calling in for denial PT applied refills PT showed empathy Agent walked cst through CMM process CCI to update shipping address PT verified cst info PT transferred to RPH PT introducted themselves as a Pharmacy Tech CCI to check on order status Agent submitted a WOW request PT informed cst call is monitored or recorded CCI to return damaged item
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
E-PT used pet's name
C-PT thanked clinic for working with Chewy
W-CCI regarding pending approval
Y-Pet's name is a human name
C-CCI called in to place an order
H-PT used CardEasy to capture cst payment info
C-PT offered additional assistance
W-PT received transfer from CS/HC agent
W-CCI to adjust AS
Y-Vet called in for approval
Y-PT checked in with CST after placing on hold
W-PT de-escalated call
C-PT updated pet/vet info
E-Vet calling in for denial
E-PT applied refills
H-PT showed empathy
H-Agent walked cst through CMM process
H-CCI to update shipping address
H-PT verified cst info
E-PT transferred to RPH
Y-PT introducted themselves as a Pharmacy Tech
C-CCI to check on order status
Y-Agent submitted a WOW request
W-PT informed cst call is monitored or recorded
E-CCI to return damaged item