CCI called in to place an order PT informed cst call is monitored or recorded PT updated pet/vet info PT received transfer from CS/HC agent Vet calling in for denial Vet called in for approval CCI regarding pending approval CCI to check on order status PT showed empathy PT applied refills PT verified cst info PT introducted themselves as a Pharmacy Tech PT checked in with CST after placing on hold Agent submitted a WOW request PT used pet's name Pet's name is a human name CCI to update shipping address PT thanked clinic for working with Chewy Agent walked cst through CMM process PT offered additional assistance PT transferred to RPH PT de- escalated call PT used CardEasy to capture cst payment info CCI to return damaged item CCI to adjust AS CCI called in to place an order PT informed cst call is monitored or recorded PT updated pet/vet info PT received transfer from CS/HC agent Vet calling in for denial Vet called in for approval CCI regarding pending approval CCI to check on order status PT showed empathy PT applied refills PT verified cst info PT introducted themselves as a Pharmacy Tech PT checked in with CST after placing on hold Agent submitted a WOW request PT used pet's name Pet's name is a human name CCI to update shipping address PT thanked clinic for working with Chewy Agent walked cst through CMM process PT offered additional assistance PT transferred to RPH PT de- escalated call PT used CardEasy to capture cst payment info CCI to return damaged item CCI to adjust AS
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
C-CCI called in to place an order
W-PT informed cst call is monitored or recorded
C-PT updated pet/vet info
W-PT received transfer from CS/HC agent
E-Vet calling in for denial
Y-Vet called in for approval
W-CCI regarding pending approval
C-CCI to check on order status
H-PT showed empathy
E-PT applied refills
H-PT verified cst info
Y-PT introducted themselves as a Pharmacy Tech
Y-PT checked in with CST after placing on hold
Y-Agent submitted a WOW request
E-PT used pet's name
Y-Pet's name is a human name
H-CCI to update shipping address
C-PT thanked clinic for working with Chewy
H-Agent walked cst through CMM process
C-PT offered additional assistance
E-PT transferred to RPH
W-PT de-escalated call
H-PT used CardEasy to capture cst payment info
E-CCI to return damaged item
W-CCI to adjust AS