Agentsubmitteda WOWrequestCCI tocheck onorderstatusPTintroductedthemselves asa PharmacyTechVet calledin forapprovalCCI toupdateshippingaddressPT de-escalatedcallAgentwalked cstthroughCMMprocessCCI toadjustASPT usedCardEasy tocapture cstpayment infoPT usedpet'snamePT checkedin with CSTafter placingon holdPTupdatedpet/vetinfoCCI calledin to placean orderPTshowedempathyCCI toreturndamageditemPTtransferredto RPHPet'sname is ahumannamePTverifiedcst infoVetcalling infor denialPTappliedrefillsCCIregardingpendingapprovalPT offeredadditionalassistancePT informedcst call ismonitored orrecordedPT thankedclinic forworkingwith ChewyPT receivedtransferfrom CS/HCagentAgentsubmitteda WOWrequestCCI tocheck onorderstatusPTintroductedthemselves asa PharmacyTechVet calledin forapprovalCCI toupdateshippingaddressPT de-escalatedcallAgentwalked cstthroughCMMprocessCCI toadjustASPT usedCardEasy tocapture cstpayment infoPT usedpet'snamePT checkedin with CSTafter placingon holdPTupdatedpet/vetinfoCCI calledin to placean orderPTshowedempathyCCI toreturndamageditemPTtransferredto RPHPet'sname is ahumannamePTverifiedcst infoVetcalling infor denialPTappliedrefillsCCIregardingpendingapprovalPT offeredadditionalassistancePT informedcst call ismonitored orrecordedPT thankedclinic forworkingwith ChewyPT receivedtransferfrom CS/HCagent

Call Shadow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
Y
2
C
3
Y
4
Y
5
H
6
W
7
H
8
W
9
H
10
E
11
Y
12
C
13
C
14
H
15
E
16
E
17
Y
18
H
19
E
20
E
21
W
22
C
23
W
24
C
25
W
  1. Y-Agent submitted a WOW request
  2. C-CCI to check on order status
  3. Y-PT introducted themselves as a Pharmacy Tech
  4. Y-Vet called in for approval
  5. H-CCI to update shipping address
  6. W-PT de-escalated call
  7. H-Agent walked cst through CMM process
  8. W-CCI to adjust AS
  9. H-PT used CardEasy to capture cst payment info
  10. E-PT used pet's name
  11. Y-PT checked in with CST after placing on hold
  12. C-PT updated pet/vet info
  13. C-CCI called in to place an order
  14. H-PT showed empathy
  15. E-CCI to return damaged item
  16. E-PT transferred to RPH
  17. Y-Pet's name is a human name
  18. H-PT verified cst info
  19. E-Vet calling in for denial
  20. E-PT applied refills
  21. W-CCI regarding pending approval
  22. C-PT offered additional assistance
  23. W-PT informed cst call is monitored or recorded
  24. C-PT thanked clinic for working with Chewy
  25. W-PT received transfer from CS/HC agent