PT verified cst info PT transferred to RPH PT applied refills PT showed empathy CCI called in to place an order PT used CardEasy to capture cst payment info PT offered additional assistance PT used pet's name Vet called in for approval CCI to update shipping address PT checked in with CST after placing on hold PT de- escalated call CCI regarding pending approval PT introducted themselves as a Pharmacy Tech CCI to adjust AS Vet calling in for denial Agent walked cst through CMM process Agent submitted a WOW request PT updated pet/vet info PT thanked clinic for working with Chewy CCI to check on order status PT informed cst call is monitored or recorded PT received transfer from CS/HC agent CCI to return damaged item Pet's name is a human name PT verified cst info PT transferred to RPH PT applied refills PT showed empathy CCI called in to place an order PT used CardEasy to capture cst payment info PT offered additional assistance PT used pet's name Vet called in for approval CCI to update shipping address PT checked in with CST after placing on hold PT de- escalated call CCI regarding pending approval PT introducted themselves as a Pharmacy Tech CCI to adjust AS Vet calling in for denial Agent walked cst through CMM process Agent submitted a WOW request PT updated pet/vet info PT thanked clinic for working with Chewy CCI to check on order status PT informed cst call is monitored or recorded PT received transfer from CS/HC agent CCI to return damaged item Pet's name is a human name
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
H-PT verified cst info
E-PT transferred to RPH
E-PT applied refills
H-PT showed empathy
C-CCI called in to place an order
H-PT used CardEasy to capture cst payment info
C-PT offered additional assistance
E-PT used pet's name
Y-Vet called in for approval
H-CCI to update shipping address
Y-PT checked in with CST after placing on hold
W-PT de-escalated call
W-CCI regarding pending approval
Y-PT introducted themselves as a Pharmacy Tech
W-CCI to adjust AS
E-Vet calling in for denial
H-Agent walked cst through CMM process
Y-Agent submitted a WOW request
C-PT updated pet/vet info
C-PT thanked clinic for working with Chewy
C-CCI to check on order status
W-PT informed cst call is monitored or recorded
W-PT received transfer from CS/HC agent
E-CCI to return damaged item
Y-Pet's name is a human name