PT used pet's name PT checked in with CST after placing on hold CCI to return damaged item PT updated pet/vet info PT applied refills PT offered additional assistance Vet calling in for denial PT showed empathy PT transferred to RPH PT received transfer from CS/HC agent CCI to check on order status CCI regarding pending approval PT introducted themselves as a Pharmacy Tech Vet called in for approval PT used CardEasy to capture cst payment info Pet's name is a human name Agent walked cst through CMM process PT de- escalated call Agent submitted a WOW request CCI to update shipping address PT verified cst info CCI called in to place an order PT thanked clinic for working with Chewy CCI to adjust AS PT informed cst call is monitored or recorded PT used pet's name PT checked in with CST after placing on hold CCI to return damaged item PT updated pet/vet info PT applied refills PT offered additional assistance Vet calling in for denial PT showed empathy PT transferred to RPH PT received transfer from CS/HC agent CCI to check on order status CCI regarding pending approval PT introducted themselves as a Pharmacy Tech Vet called in for approval PT used CardEasy to capture cst payment info Pet's name is a human name Agent walked cst through CMM process PT de- escalated call Agent submitted a WOW request CCI to update shipping address PT verified cst info CCI called in to place an order PT thanked clinic for working with Chewy CCI to adjust AS PT informed cst call is monitored or recorded
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
E-PT used pet's name
Y-PT checked in with CST after placing on hold
E-CCI to return damaged item
C-PT updated pet/vet info
E-PT applied refills
C-PT offered additional assistance
E-Vet calling in for denial
H-PT showed empathy
E-PT transferred to RPH
W-PT received transfer from CS/HC agent
C-CCI to check on order status
W-CCI regarding pending approval
Y-PT introducted themselves as a Pharmacy Tech
Y-Vet called in for approval
H-PT used CardEasy to capture cst payment info
Y-Pet's name is a human name
H-Agent walked cst through CMM process
W-PT de-escalated call
Y-Agent submitted a WOW request
H-CCI to update shipping address
H-PT verified cst info
C-CCI called in to place an order
C-PT thanked clinic for working with Chewy
W-CCI to adjust AS
W-PT informed cst call is monitored or recorded