CCI to return damaged item CCI to check on order status PT used pet's name PT applied refills CCI to adjust AS Vet called in for approval PT updated pet/vet info PT informed cst call is monitored or recorded PT checked in with CST after placing on hold PT showed empathy Vet calling in for denial Agent submitted a WOW request PT used CardEasy to capture cst payment info Pet's name is a human name Agent walked cst through CMM process PT verified cst info PT transferred to RPH PT thanked clinic for working with Chewy PT introducted themselves as a Pharmacy Tech PT received transfer from CS/HC agent CCI regarding pending approval PT offered additional assistance PT de- escalated call CCI to update shipping address CCI called in to place an order CCI to return damaged item CCI to check on order status PT used pet's name PT applied refills CCI to adjust AS Vet called in for approval PT updated pet/vet info PT informed cst call is monitored or recorded PT checked in with CST after placing on hold PT showed empathy Vet calling in for denial Agent submitted a WOW request PT used CardEasy to capture cst payment info Pet's name is a human name Agent walked cst through CMM process PT verified cst info PT transferred to RPH PT thanked clinic for working with Chewy PT introducted themselves as a Pharmacy Tech PT received transfer from CS/HC agent CCI regarding pending approval PT offered additional assistance PT de- escalated call CCI to update shipping address CCI called in to place an order
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
E-CCI to return damaged item
C-CCI to check on order status
E-PT used pet's name
E-PT applied refills
W-CCI to adjust AS
Y-Vet called in for approval
C-PT updated pet/vet info
W-PT informed cst call is monitored or recorded
Y-PT checked in with CST after placing on hold
H-PT showed empathy
E-Vet calling in for denial
Y-Agent submitted a WOW request
H-PT used CardEasy to capture cst payment info
Y-Pet's name is a human name
H-Agent walked cst through CMM process
H-PT verified cst info
E-PT transferred to RPH
C-PT thanked clinic for working with Chewy
Y-PT introducted themselves as a Pharmacy Tech
W-PT received transfer from CS/HC agent
W-CCI regarding pending approval
C-PT offered additional assistance
W-PT de-escalated call
H-CCI to update shipping address
C-CCI called in to place an order