This bingo card has 25 words: CCI called in to place an order, PT used CardEasy to capture cst payment info, Vet calling in for denial, PT received transfer from CS/HC agent, Vet called in for approval, CCI to check on order status, Agent walked cst through CMM process, CCI to return damaged item, CCI to adjust AS, Agent submitted a WOW request, PT updated pet/vet info, CCI to update shipping address, PT transferred to RPH, CCI regarding pending approval, Pet's name is a human name, PT thanked clinic for working with Chewy, PT verified cst info, PT used pet's name, PT de-escalated call, PT checked in with CST after placing on hold, PT offered additional assistance, PT showed empathy, PT applied refills, PT informed cst call is monitored or recorded and PT introducted themselves as a Pharmacy Tech.
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