IunderstandyourconcernI apologize foranyinconveniencethis hascausedI'm sorry fortheinconvienceI appreciateyourpatience withme while Ilook into thisLet memakethis rightIt sounds likeyou'rehaving ahard timewith thisI would feelthe sameway in yoursituationI want tomake sureyou don'thave thisissue againI want to besure you arehappy withtheresolutionI'm confidentthat we canfind asolutionI'm sorryyou'reexperiencingthisThank youfor bringingthis to ourattentionI'm here tohelp youthroughthisI can seewhere theissue isI canimagine howupsettingthis must beI appreciateyouallowing meto assistI hear yourconcernand I amhere to helpI see youcalledabout thisbeforeI want tobe surethis isresolvedYou'refeedback isimportant,thank you forsharingI understandhowfrustratingthat must beI knowhowimportantthis isLet me helpyou workthrough thisI understandhowimportantthis isI'm sorrywe didnot do....I amcommitted tomaking surewe get thisfixedI appreciateyour patiencewhile wework throughthis.IunderstandyourconcernI apologize foranyinconveniencethis hascausedI'm sorry fortheinconvienceI appreciateyourpatience withme while Ilook into thisLet memakethis rightIt sounds likeyou'rehaving ahard timewith thisI would feelthe sameway in yoursituationI want tomake sureyou don'thave thisissue againI want to besure you arehappy withtheresolutionI'm confidentthat we canfind asolutionI'm sorryyou'reexperiencingthisThank youfor bringingthis to ourattentionI'm here tohelp youthroughthisI can seewhere theissue isI canimagine howupsettingthis must beI appreciateyouallowing meto assistI hear yourconcernand I amhere to helpI see youcalledabout thisbeforeI want tobe surethis isresolvedYou'refeedback isimportant,thank you forsharingI understandhowfrustratingthat must beI knowhowimportantthis isLet me helpyou workthrough thisI understandhowimportantthis isI'm sorrywe didnot do....I amcommitted tomaking surewe get thisfixedI appreciateyour patiencewhile wework throughthis.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand your concern
  2. I apologize for any inconvenience this has caused
  3. I'm sorry for the inconvience
  4. I appreciate your patience with me while I look into this
  5. Let me make this right
  6. It sounds like you're having a hard time with this
  7. I would feel the same way in your situation
  8. I want to make sure you don't have this issue again
  9. I want to be sure you are happy with the resolution
  10. I'm confident that we can find a solution
  11. I'm sorry you're experiencing this
  12. Thank you for bringing this to our attention
  13. I'm here to help you through this
  14. I can see where the issue is
  15. I can imagine how upsetting this must be
  16. I appreciate you allowing me to assist
  17. I hear your concern and I am here to help
  18. I see you called about this before
  19. I want to be sure this is resolved
  20. You're feedback is important, thank you for sharing
  21. I understand how frustrating that must be
  22. I know how important this is
  23. Let me help you work through this
  24. I understand how important this is
  25. I'm sorry we did not do....
  26. I am committed to making sure we get this fixed
  27. I appreciate your patience while we work through this.