I want tobe surethis isresolvedIunderstandyourconcernI appreciateyourpatience withme while Ilook into thisI hear yourconcernand I amhere to helpI see youcalledabout thisbeforeI'm here tohelp youthroughthisI apologize foranyinconveniencethis hascausedI appreciateyouallowing meto assistI'm sorry fortheinconvienceI would feelthe sameway in yoursituationI'm sorrywe didnot do....I'm sorryyou'reexperiencingthisI want tomake sureyou don'thave thisissue againYou'refeedback isimportant,thank you forsharingThank youfor bringingthis to ourattentionLet memakethis rightI amcommitted tomaking surewe get thisfixedLet me helpyou workthrough thisI'm confidentthat we canfind asolutionI can seewhere theissue isI understandhowimportantthis isI appreciateyour patiencewhile wework throughthis.I want to besure you arehappy withtheresolutionIt sounds likeyou'rehaving ahard timewith thisI understandhowfrustratingthat must beI knowhowimportantthis isI canimagine howupsettingthis must beI want tobe surethis isresolvedIunderstandyourconcernI appreciateyourpatience withme while Ilook into thisI hear yourconcernand I amhere to helpI see youcalledabout thisbeforeI'm here tohelp youthroughthisI apologize foranyinconveniencethis hascausedI appreciateyouallowing meto assistI'm sorry fortheinconvienceI would feelthe sameway in yoursituationI'm sorrywe didnot do....I'm sorryyou'reexperiencingthisI want tomake sureyou don'thave thisissue againYou'refeedback isimportant,thank you forsharingThank youfor bringingthis to ourattentionLet memakethis rightI amcommitted tomaking surewe get thisfixedLet me helpyou workthrough thisI'm confidentthat we canfind asolutionI can seewhere theissue isI understandhowimportantthis isI appreciateyour patiencewhile wework throughthis.I want to besure you arehappy withtheresolutionIt sounds likeyou'rehaving ahard timewith thisI understandhowfrustratingthat must beI knowhowimportantthis isI canimagine howupsettingthis must be

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I want to be sure this is resolved
  2. I understand your concern
  3. I appreciate your patience with me while I look into this
  4. I hear your concern and I am here to help
  5. I see you called about this before
  6. I'm here to help you through this
  7. I apologize for any inconvenience this has caused
  8. I appreciate you allowing me to assist
  9. I'm sorry for the inconvience
  10. I would feel the same way in your situation
  11. I'm sorry we did not do....
  12. I'm sorry you're experiencing this
  13. I want to make sure you don't have this issue again
  14. You're feedback is important, thank you for sharing
  15. Thank you for bringing this to our attention
  16. Let me make this right
  17. I am committed to making sure we get this fixed
  18. Let me help you work through this
  19. I'm confident that we can find a solution
  20. I can see where the issue is
  21. I understand how important this is
  22. I appreciate your patience while we work through this.
  23. I want to be sure you are happy with the resolution
  24. It sounds like you're having a hard time with this
  25. I understand how frustrating that must be
  26. I know how important this is
  27. I can imagine how upsetting this must be