It sounds likeyou'rehaving ahard timewith thisIunderstandyourconcernI amcommitted tomaking surewe get thisfixedI'm sorryyou'reexperiencingthisI'm here tohelp youthroughthisI'm sorrywe didnot do....You'refeedback isimportant,thank you forsharingLet memakethis rightThank youfor bringingthis to ourattentionI want tobe surethis isresolvedI understandhowimportantthis isI appreciateyour patiencewhile wework throughthis.I want to besure you arehappy withtheresolutionI can seewhere theissue isLet me helpyou workthrough thisI would feelthe sameway in yoursituationI knowhowimportantthis isI appreciateyourpatience withme while Ilook into thisI understandhowfrustratingthat must beI apologize foranyinconveniencethis hascausedI'm sorry fortheinconvienceI appreciateyouallowing meto assistI want tomake sureyou don'thave thisissue againI hear yourconcernand I amhere to helpI see youcalledabout thisbeforeI canimagine howupsettingthis must beI'm confidentthat we canfind asolutionIt sounds likeyou'rehaving ahard timewith thisIunderstandyourconcernI amcommitted tomaking surewe get thisfixedI'm sorryyou'reexperiencingthisI'm here tohelp youthroughthisI'm sorrywe didnot do....You'refeedback isimportant,thank you forsharingLet memakethis rightThank youfor bringingthis to ourattentionI want tobe surethis isresolvedI understandhowimportantthis isI appreciateyour patiencewhile wework throughthis.I want to besure you arehappy withtheresolutionI can seewhere theissue isLet me helpyou workthrough thisI would feelthe sameway in yoursituationI knowhowimportantthis isI appreciateyourpatience withme while Ilook into thisI understandhowfrustratingthat must beI apologize foranyinconveniencethis hascausedI'm sorry fortheinconvienceI appreciateyouallowing meto assistI want tomake sureyou don'thave thisissue againI hear yourconcernand I amhere to helpI see youcalledabout thisbeforeI canimagine howupsettingthis must beI'm confidentthat we canfind asolution

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It sounds like you're having a hard time with this
  2. I understand your concern
  3. I am committed to making sure we get this fixed
  4. I'm sorry you're experiencing this
  5. I'm here to help you through this
  6. I'm sorry we did not do....
  7. You're feedback is important, thank you for sharing
  8. Let me make this right
  9. Thank you for bringing this to our attention
  10. I want to be sure this is resolved
  11. I understand how important this is
  12. I appreciate your patience while we work through this.
  13. I want to be sure you are happy with the resolution
  14. I can see where the issue is
  15. Let me help you work through this
  16. I would feel the same way in your situation
  17. I know how important this is
  18. I appreciate your patience with me while I look into this
  19. I understand how frustrating that must be
  20. I apologize for any inconvenience this has caused
  21. I'm sorry for the inconvience
  22. I appreciate you allowing me to assist
  23. I want to make sure you don't have this issue again
  24. I hear your concern and I am here to help
  25. I see you called about this before
  26. I can imagine how upsetting this must be
  27. I'm confident that we can find a solution