I'm sorry fortheinconvienceI appreciateyouallowing meto assistI understandhowimportantthis isI hear yourconcernand I amhere to helpI want tobe surethis isresolvedI apologize foranyinconveniencethis hascausedYou'refeedback isimportant,thank you forsharingIt sounds likeyou'rehaving ahard timewith thisThank youfor bringingthis to ourattentionLet me helpyou workthrough thisI can seewhere theissue isI knowhowimportantthis isI want tomake sureyou don'thave thisissue againI appreciateyourpatience withme while Ilook into thisI would feelthe sameway in yoursituationI want to besure you arehappy withtheresolutionI'm confidentthat we canfind asolutionI see youcalledabout thisbeforeI amcommitted tomaking surewe get thisfixedI'm sorryyou'reexperiencingthisLet memakethis rightI appreciateyour patiencewhile wework throughthis.I'm sorrywe didnot do....IunderstandyourconcernI'm here tohelp youthroughthisI understandhowfrustratingthat must beI canimagine howupsettingthis must beI'm sorry fortheinconvienceI appreciateyouallowing meto assistI understandhowimportantthis isI hear yourconcernand I amhere to helpI want tobe surethis isresolvedI apologize foranyinconveniencethis hascausedYou'refeedback isimportant,thank you forsharingIt sounds likeyou'rehaving ahard timewith thisThank youfor bringingthis to ourattentionLet me helpyou workthrough thisI can seewhere theissue isI knowhowimportantthis isI want tomake sureyou don'thave thisissue againI appreciateyourpatience withme while Ilook into thisI would feelthe sameway in yoursituationI want to besure you arehappy withtheresolutionI'm confidentthat we canfind asolutionI see youcalledabout thisbeforeI amcommitted tomaking surewe get thisfixedI'm sorryyou'reexperiencingthisLet memakethis rightI appreciateyour patiencewhile wework throughthis.I'm sorrywe didnot do....IunderstandyourconcernI'm here tohelp youthroughthisI understandhowfrustratingthat must beI canimagine howupsettingthis must be

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm sorry for the inconvience
  2. I appreciate you allowing me to assist
  3. I understand how important this is
  4. I hear your concern and I am here to help
  5. I want to be sure this is resolved
  6. I apologize for any inconvenience this has caused
  7. You're feedback is important, thank you for sharing
  8. It sounds like you're having a hard time with this
  9. Thank you for bringing this to our attention
  10. Let me help you work through this
  11. I can see where the issue is
  12. I know how important this is
  13. I want to make sure you don't have this issue again
  14. I appreciate your patience with me while I look into this
  15. I would feel the same way in your situation
  16. I want to be sure you are happy with the resolution
  17. I'm confident that we can find a solution
  18. I see you called about this before
  19. I am committed to making sure we get this fixed
  20. I'm sorry you're experiencing this
  21. Let me make this right
  22. I appreciate your patience while we work through this.
  23. I'm sorry we did not do....
  24. I understand your concern
  25. I'm here to help you through this
  26. I understand how frustrating that must be
  27. I can imagine how upsetting this must be