I understandhowfrustratingthat must beI'm sorryyou'reexperiencingthisI want tobe surethis isresolvedI understandhowimportantthis isI'm sorry fortheinconvienceI see youcalledabout thisbeforeYou'refeedback isimportant,thank you forsharingThank youfor bringingthis to ourattentionI appreciateyouallowing meto assistI'm here tohelp youthroughthisIunderstandyourconcernI appreciateyour patiencewhile wework throughthis.I canimagine howupsettingthis must beI hear yourconcernand I amhere to helpLet memakethis rightI can seewhere theissue isLet me helpyou workthrough thisI'm sorrywe didnot do....I apologize foranyinconveniencethis hascausedI amcommitted tomaking surewe get thisfixedI want to besure you arehappy withtheresolutionI would feelthe sameway in yoursituationI appreciateyourpatience withme while Ilook into thisIt sounds likeyou'rehaving ahard timewith thisI want tomake sureyou don'thave thisissue againI knowhowimportantthis isI'm confidentthat we canfind asolutionI understandhowfrustratingthat must beI'm sorryyou'reexperiencingthisI want tobe surethis isresolvedI understandhowimportantthis isI'm sorry fortheinconvienceI see youcalledabout thisbeforeYou'refeedback isimportant,thank you forsharingThank youfor bringingthis to ourattentionI appreciateyouallowing meto assistI'm here tohelp youthroughthisIunderstandyourconcernI appreciateyour patiencewhile wework throughthis.I canimagine howupsettingthis must beI hear yourconcernand I amhere to helpLet memakethis rightI can seewhere theissue isLet me helpyou workthrough thisI'm sorrywe didnot do....I apologize foranyinconveniencethis hascausedI amcommitted tomaking surewe get thisfixedI want to besure you arehappy withtheresolutionI would feelthe sameway in yoursituationI appreciateyourpatience withme while Ilook into thisIt sounds likeyou'rehaving ahard timewith thisI want tomake sureyou don'thave thisissue againI knowhowimportantthis isI'm confidentthat we canfind asolution

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how frustrating that must be
  2. I'm sorry you're experiencing this
  3. I want to be sure this is resolved
  4. I understand how important this is
  5. I'm sorry for the inconvience
  6. I see you called about this before
  7. You're feedback is important, thank you for sharing
  8. Thank you for bringing this to our attention
  9. I appreciate you allowing me to assist
  10. I'm here to help you through this
  11. I understand your concern
  12. I appreciate your patience while we work through this.
  13. I can imagine how upsetting this must be
  14. I hear your concern and I am here to help
  15. Let me make this right
  16. I can see where the issue is
  17. Let me help you work through this
  18. I'm sorry we did not do....
  19. I apologize for any inconvenience this has caused
  20. I am committed to making sure we get this fixed
  21. I want to be sure you are happy with the resolution
  22. I would feel the same way in your situation
  23. I appreciate your patience with me while I look into this
  24. It sounds like you're having a hard time with this
  25. I want to make sure you don't have this issue again
  26. I know how important this is
  27. I'm confident that we can find a solution