I appreciateyourpatience withme while Ilook into thisI see youcalledabout thisbeforeI understandhowfrustratingthat must beI want to besure you arehappy withtheresolutionI'm sorryyou'reexperiencingthisI would feelthe sameway in yoursituationI knowhowimportantthis isLet memakethis rightI appreciateyouallowing meto assistI amcommitted tomaking surewe get thisfixedThank youfor bringingthis to ourattentionI'm sorrywe didnot do....You'refeedback isimportant,thank you forsharingI'm confidentthat we canfind asolutionI can seewhere theissue isI want tomake sureyou don'thave thisissue againIt sounds likeyou'rehaving ahard timewith thisI want tobe surethis isresolvedI appreciateyour patiencewhile wework throughthis.I'm here tohelp youthroughthisI hear yourconcernand I amhere to helpI apologize foranyinconveniencethis hascausedI'm sorry fortheinconvienceIunderstandyourconcernLet me helpyou workthrough thisI understandhowimportantthis isI canimagine howupsettingthis must beI appreciateyourpatience withme while Ilook into thisI see youcalledabout thisbeforeI understandhowfrustratingthat must beI want to besure you arehappy withtheresolutionI'm sorryyou'reexperiencingthisI would feelthe sameway in yoursituationI knowhowimportantthis isLet memakethis rightI appreciateyouallowing meto assistI amcommitted tomaking surewe get thisfixedThank youfor bringingthis to ourattentionI'm sorrywe didnot do....You'refeedback isimportant,thank you forsharingI'm confidentthat we canfind asolutionI can seewhere theissue isI want tomake sureyou don'thave thisissue againIt sounds likeyou'rehaving ahard timewith thisI want tobe surethis isresolvedI appreciateyour patiencewhile wework throughthis.I'm here tohelp youthroughthisI hear yourconcernand I amhere to helpI apologize foranyinconveniencethis hascausedI'm sorry fortheinconvienceIunderstandyourconcernLet me helpyou workthrough thisI understandhowimportantthis isI canimagine howupsettingthis must be

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I appreciate your patience with me while I look into this
  2. I see you called about this before
  3. I understand how frustrating that must be
  4. I want to be sure you are happy with the resolution
  5. I'm sorry you're experiencing this
  6. I would feel the same way in your situation
  7. I know how important this is
  8. Let me make this right
  9. I appreciate you allowing me to assist
  10. I am committed to making sure we get this fixed
  11. Thank you for bringing this to our attention
  12. I'm sorry we did not do....
  13. You're feedback is important, thank you for sharing
  14. I'm confident that we can find a solution
  15. I can see where the issue is
  16. I want to make sure you don't have this issue again
  17. It sounds like you're having a hard time with this
  18. I want to be sure this is resolved
  19. I appreciate your patience while we work through this.
  20. I'm here to help you through this
  21. I hear your concern and I am here to help
  22. I apologize for any inconvenience this has caused
  23. I'm sorry for the inconvience
  24. I understand your concern
  25. Let me help you work through this
  26. I understand how important this is
  27. I can imagine how upsetting this must be