Let me helpyou workthrough thisI'm sorryyou'reexperiencingthisI would feelthe sameway in yoursituationThank youfor bringingthis to ourattentionI amcommitted tomaking surewe get thisfixedI understandhowimportantthis isI can seewhere theissue isI'm here tohelp youthroughthisI appreciateyouallowing meto assistI want to besure you arehappy withtheresolutionYou'refeedback isimportant,thank you forsharingI hear yourconcernand I amhere to helpI'm confidentthat we canfind asolutionI want tomake sureyou don'thave thisissue againIunderstandyourconcernI understandhowfrustratingthat must beI canimagine howupsettingthis must beI want tobe surethis isresolvedIt sounds likeyou'rehaving ahard timewith thisI appreciateyourpatience withme while Ilook into thisI'm sorry fortheinconvienceI knowhowimportantthis isI'm sorrywe didnot do....I appreciateyour patiencewhile wework throughthis.Let memakethis rightI see youcalledabout thisbeforeI apologize foranyinconveniencethis hascausedLet me helpyou workthrough thisI'm sorryyou'reexperiencingthisI would feelthe sameway in yoursituationThank youfor bringingthis to ourattentionI amcommitted tomaking surewe get thisfixedI understandhowimportantthis isI can seewhere theissue isI'm here tohelp youthroughthisI appreciateyouallowing meto assistI want to besure you arehappy withtheresolutionYou'refeedback isimportant,thank you forsharingI hear yourconcernand I amhere to helpI'm confidentthat we canfind asolutionI want tomake sureyou don'thave thisissue againIunderstandyourconcernI understandhowfrustratingthat must beI canimagine howupsettingthis must beI want tobe surethis isresolvedIt sounds likeyou'rehaving ahard timewith thisI appreciateyourpatience withme while Ilook into thisI'm sorry fortheinconvienceI knowhowimportantthis isI'm sorrywe didnot do....I appreciateyour patiencewhile wework throughthis.Let memakethis rightI see youcalledabout thisbeforeI apologize foranyinconveniencethis hascaused

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let me help you work through this
  2. I'm sorry you're experiencing this
  3. I would feel the same way in your situation
  4. Thank you for bringing this to our attention
  5. I am committed to making sure we get this fixed
  6. I understand how important this is
  7. I can see where the issue is
  8. I'm here to help you through this
  9. I appreciate you allowing me to assist
  10. I want to be sure you are happy with the resolution
  11. You're feedback is important, thank you for sharing
  12. I hear your concern and I am here to help
  13. I'm confident that we can find a solution
  14. I want to make sure you don't have this issue again
  15. I understand your concern
  16. I understand how frustrating that must be
  17. I can imagine how upsetting this must be
  18. I want to be sure this is resolved
  19. It sounds like you're having a hard time with this
  20. I appreciate your patience with me while I look into this
  21. I'm sorry for the inconvience
  22. I know how important this is
  23. I'm sorry we did not do....
  24. I appreciate your patience while we work through this.
  25. Let me make this right
  26. I see you called about this before
  27. I apologize for any inconvenience this has caused