You'refeedback isimportant,thank you forsharingI apologize foranyinconveniencethis hascausedI'm sorry fortheinconvienceI understandhowfrustratingthat must beI hear yourconcernand I amhere to helpLet memakethis rightI knowhowimportantthis isI want tomake sureyou don'thave thisissue againIunderstandyourconcernI want to besure you arehappy withtheresolutionI'm here tohelp youthroughthisI want tobe surethis isresolvedI canimagine howupsettingthis must beI understandhowimportantthis isI appreciateyourpatience withme while Ilook into thisI would feelthe sameway in yoursituationI see youcalledabout thisbeforeI'm confidentthat we canfind asolutionIt sounds likeyou'rehaving ahard timewith thisI appreciateyouallowing meto assistI appreciateyour patiencewhile wework throughthis.I'm sorryyou'reexperiencingthisLet me helpyou workthrough thisThank youfor bringingthis to ourattentionI can seewhere theissue isI'm sorrywe didnot do....I amcommitted tomaking surewe get thisfixedYou'refeedback isimportant,thank you forsharingI apologize foranyinconveniencethis hascausedI'm sorry fortheinconvienceI understandhowfrustratingthat must beI hear yourconcernand I amhere to helpLet memakethis rightI knowhowimportantthis isI want tomake sureyou don'thave thisissue againIunderstandyourconcernI want to besure you arehappy withtheresolutionI'm here tohelp youthroughthisI want tobe surethis isresolvedI canimagine howupsettingthis must beI understandhowimportantthis isI appreciateyourpatience withme while Ilook into thisI would feelthe sameway in yoursituationI see youcalledabout thisbeforeI'm confidentthat we canfind asolutionIt sounds likeyou'rehaving ahard timewith thisI appreciateyouallowing meto assistI appreciateyour patiencewhile wework throughthis.I'm sorryyou'reexperiencingthisLet me helpyou workthrough thisThank youfor bringingthis to ourattentionI can seewhere theissue isI'm sorrywe didnot do....I amcommitted tomaking surewe get thisfixed

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You're feedback is important, thank you for sharing
  2. I apologize for any inconvenience this has caused
  3. I'm sorry for the inconvience
  4. I understand how frustrating that must be
  5. I hear your concern and I am here to help
  6. Let me make this right
  7. I know how important this is
  8. I want to make sure you don't have this issue again
  9. I understand your concern
  10. I want to be sure you are happy with the resolution
  11. I'm here to help you through this
  12. I want to be sure this is resolved
  13. I can imagine how upsetting this must be
  14. I understand how important this is
  15. I appreciate your patience with me while I look into this
  16. I would feel the same way in your situation
  17. I see you called about this before
  18. I'm confident that we can find a solution
  19. It sounds like you're having a hard time with this
  20. I appreciate you allowing me to assist
  21. I appreciate your patience while we work through this.
  22. I'm sorry you're experiencing this
  23. Let me help you work through this
  24. Thank you for bringing this to our attention
  25. I can see where the issue is
  26. I'm sorry we did not do....
  27. I am committed to making sure we get this fixed