I hear yourconcernand I amhere to helpThank youfor bringingthis to ourattentionLet me helpyou workthrough thisI'm confidentthat we canfind asolutionI can seewhere theissue isI'm sorryyou'reexperiencingthisI apologize foranyinconveniencethis hascausedI see youcalledabout thisbeforeI appreciateyourpatience withme while Ilook into thisI amcommitted tomaking surewe get thisfixedI want tomake sureyou don'thave thisissue againLet memakethis rightI appreciateyour patiencewhile wework throughthis.I'm sorry fortheinconvienceI'm here tohelp youthroughthisI'm sorrywe didnot do....I want tobe surethis isresolvedI understandhowfrustratingthat must beI understandhowimportantthis isI appreciateyouallowing meto assistI would feelthe sameway in yoursituationIt sounds likeyou'rehaving ahard timewith thisIunderstandyourconcernYou'refeedback isimportant,thank you forsharingI want to besure you arehappy withtheresolutionI canimagine howupsettingthis must beI knowhowimportantthis isI hear yourconcernand I amhere to helpThank youfor bringingthis to ourattentionLet me helpyou workthrough thisI'm confidentthat we canfind asolutionI can seewhere theissue isI'm sorryyou'reexperiencingthisI apologize foranyinconveniencethis hascausedI see youcalledabout thisbeforeI appreciateyourpatience withme while Ilook into thisI amcommitted tomaking surewe get thisfixedI want tomake sureyou don'thave thisissue againLet memakethis rightI appreciateyour patiencewhile wework throughthis.I'm sorry fortheinconvienceI'm here tohelp youthroughthisI'm sorrywe didnot do....I want tobe surethis isresolvedI understandhowfrustratingthat must beI understandhowimportantthis isI appreciateyouallowing meto assistI would feelthe sameway in yoursituationIt sounds likeyou'rehaving ahard timewith thisIunderstandyourconcernYou'refeedback isimportant,thank you forsharingI want to besure you arehappy withtheresolutionI canimagine howupsettingthis must beI knowhowimportantthis is

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I hear your concern and I am here to help
  2. Thank you for bringing this to our attention
  3. Let me help you work through this
  4. I'm confident that we can find a solution
  5. I can see where the issue is
  6. I'm sorry you're experiencing this
  7. I apologize for any inconvenience this has caused
  8. I see you called about this before
  9. I appreciate your patience with me while I look into this
  10. I am committed to making sure we get this fixed
  11. I want to make sure you don't have this issue again
  12. Let me make this right
  13. I appreciate your patience while we work through this.
  14. I'm sorry for the inconvience
  15. I'm here to help you through this
  16. I'm sorry we did not do....
  17. I want to be sure this is resolved
  18. I understand how frustrating that must be
  19. I understand how important this is
  20. I appreciate you allowing me to assist
  21. I would feel the same way in your situation
  22. It sounds like you're having a hard time with this
  23. I understand your concern
  24. You're feedback is important, thank you for sharing
  25. I want to be sure you are happy with the resolution
  26. I can imagine how upsetting this must be
  27. I know how important this is