IunderstandyourconcernI want to besure you arehappy withtheresolutionI'm sorryyou'reexperiencingthisI would feelthe sameway in yoursituationI canimagine howupsettingthis must beI hear yourconcernand I amhere to helpI understandhowfrustratingthat must beI appreciateyourpatience withme while Ilook into thisI'm sorry fortheinconvienceLet memakethis rightI'm here tohelp youthroughthisI apologize foranyinconveniencethis hascausedLet me helpyou workthrough thisI can seewhere theissue isI'm confidentthat we canfind asolutionThank youfor bringingthis to ourattentionYou'refeedback isimportant,thank you forsharingI amcommitted tomaking surewe get thisfixedI appreciateyour patiencewhile wework throughthis.I knowhowimportantthis isI appreciateyouallowing meto assistI understandhowimportantthis isI'm sorrywe didnot do....I see youcalledabout thisbeforeI want tomake sureyou don'thave thisissue againIt sounds likeyou'rehaving ahard timewith thisI want tobe surethis isresolvedIunderstandyourconcernI want to besure you arehappy withtheresolutionI'm sorryyou'reexperiencingthisI would feelthe sameway in yoursituationI canimagine howupsettingthis must beI hear yourconcernand I amhere to helpI understandhowfrustratingthat must beI appreciateyourpatience withme while Ilook into thisI'm sorry fortheinconvienceLet memakethis rightI'm here tohelp youthroughthisI apologize foranyinconveniencethis hascausedLet me helpyou workthrough thisI can seewhere theissue isI'm confidentthat we canfind asolutionThank youfor bringingthis to ourattentionYou'refeedback isimportant,thank you forsharingI amcommitted tomaking surewe get thisfixedI appreciateyour patiencewhile wework throughthis.I knowhowimportantthis isI appreciateyouallowing meto assistI understandhowimportantthis isI'm sorrywe didnot do....I see youcalledabout thisbeforeI want tomake sureyou don'thave thisissue againIt sounds likeyou'rehaving ahard timewith thisI want tobe surethis isresolved

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand your concern
  2. I want to be sure you are happy with the resolution
  3. I'm sorry you're experiencing this
  4. I would feel the same way in your situation
  5. I can imagine how upsetting this must be
  6. I hear your concern and I am here to help
  7. I understand how frustrating that must be
  8. I appreciate your patience with me while I look into this
  9. I'm sorry for the inconvience
  10. Let me make this right
  11. I'm here to help you through this
  12. I apologize for any inconvenience this has caused
  13. Let me help you work through this
  14. I can see where the issue is
  15. I'm confident that we can find a solution
  16. Thank you for bringing this to our attention
  17. You're feedback is important, thank you for sharing
  18. I am committed to making sure we get this fixed
  19. I appreciate your patience while we work through this.
  20. I know how important this is
  21. I appreciate you allowing me to assist
  22. I understand how important this is
  23. I'm sorry we did not do....
  24. I see you called about this before
  25. I want to make sure you don't have this issue again
  26. It sounds like you're having a hard time with this
  27. I want to be sure this is resolved