I amcommitted tomaking surewe get thisfixedI appreciateyourpatience withme while Ilook into thisI apologize foranyinconveniencethis hascausedI want tomake sureyou don'thave thisissue againI understandhowimportantthis isThank youfor bringingthis to ourattentionI'm sorry fortheinconvienceIt sounds likeyou'rehaving ahard timewith thisI'm sorrywe didnot do....I canimagine howupsettingthis must beI knowhowimportantthis isI hear yourconcernand I amhere to helpI'm sorryyou'reexperiencingthisI understandhowfrustratingthat must beI would feelthe sameway in yoursituationI'm confidentthat we canfind asolutionLet memakethis rightI want to besure you arehappy withtheresolutionIunderstandyourconcernYou'refeedback isimportant,thank you forsharingI appreciateyour patiencewhile wework throughthis.I'm here tohelp youthroughthisI want tobe surethis isresolvedI see youcalledabout thisbeforeI can seewhere theissue isLet me helpyou workthrough thisI appreciateyouallowing meto assistI amcommitted tomaking surewe get thisfixedI appreciateyourpatience withme while Ilook into thisI apologize foranyinconveniencethis hascausedI want tomake sureyou don'thave thisissue againI understandhowimportantthis isThank youfor bringingthis to ourattentionI'm sorry fortheinconvienceIt sounds likeyou'rehaving ahard timewith thisI'm sorrywe didnot do....I canimagine howupsettingthis must beI knowhowimportantthis isI hear yourconcernand I amhere to helpI'm sorryyou'reexperiencingthisI understandhowfrustratingthat must beI would feelthe sameway in yoursituationI'm confidentthat we canfind asolutionLet memakethis rightI want to besure you arehappy withtheresolutionIunderstandyourconcernYou'refeedback isimportant,thank you forsharingI appreciateyour patiencewhile wework throughthis.I'm here tohelp youthroughthisI want tobe surethis isresolvedI see youcalledabout thisbeforeI can seewhere theissue isLet me helpyou workthrough thisI appreciateyouallowing meto assist

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am committed to making sure we get this fixed
  2. I appreciate your patience with me while I look into this
  3. I apologize for any inconvenience this has caused
  4. I want to make sure you don't have this issue again
  5. I understand how important this is
  6. Thank you for bringing this to our attention
  7. I'm sorry for the inconvience
  8. It sounds like you're having a hard time with this
  9. I'm sorry we did not do....
  10. I can imagine how upsetting this must be
  11. I know how important this is
  12. I hear your concern and I am here to help
  13. I'm sorry you're experiencing this
  14. I understand how frustrating that must be
  15. I would feel the same way in your situation
  16. I'm confident that we can find a solution
  17. Let me make this right
  18. I want to be sure you are happy with the resolution
  19. I understand your concern
  20. You're feedback is important, thank you for sharing
  21. I appreciate your patience while we work through this.
  22. I'm here to help you through this
  23. I want to be sure this is resolved
  24. I see you called about this before
  25. I can see where the issue is
  26. Let me help you work through this
  27. I appreciate you allowing me to assist