I knowhowimportantthis isLet memakethis rightI would feelthe sameway in yoursituationI'm sorry fortheinconvienceIunderstandyourconcernI'm sorrywe didnot do....I understandhowfrustratingthat must beI understandhowimportantthis isI'm here tohelp youthroughthisI hear yourconcernand I amhere to helpI appreciateyouallowing meto assistI apologize foranyinconveniencethis hascausedI want tobe surethis isresolvedI see youcalledabout thisbeforeI'm confidentthat we canfind asolutionLet me helpyou workthrough thisI appreciateyourpatience withme while Ilook into thisI can seewhere theissue isYou'refeedback isimportant,thank you forsharingI want to besure you arehappy withtheresolutionI canimagine howupsettingthis must beI want tomake sureyou don'thave thisissue againThank youfor bringingthis to ourattentionI amcommitted tomaking surewe get thisfixedI appreciateyour patiencewhile wework throughthis.I'm sorryyou'reexperiencingthisIt sounds likeyou'rehaving ahard timewith thisI knowhowimportantthis isLet memakethis rightI would feelthe sameway in yoursituationI'm sorry fortheinconvienceIunderstandyourconcernI'm sorrywe didnot do....I understandhowfrustratingthat must beI understandhowimportantthis isI'm here tohelp youthroughthisI hear yourconcernand I amhere to helpI appreciateyouallowing meto assistI apologize foranyinconveniencethis hascausedI want tobe surethis isresolvedI see youcalledabout thisbeforeI'm confidentthat we canfind asolutionLet me helpyou workthrough thisI appreciateyourpatience withme while Ilook into thisI can seewhere theissue isYou'refeedback isimportant,thank you forsharingI want to besure you arehappy withtheresolutionI canimagine howupsettingthis must beI want tomake sureyou don'thave thisissue againThank youfor bringingthis to ourattentionI amcommitted tomaking surewe get thisfixedI appreciateyour patiencewhile wework throughthis.I'm sorryyou'reexperiencingthisIt sounds likeyou'rehaving ahard timewith this

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I know how important this is
  2. Let me make this right
  3. I would feel the same way in your situation
  4. I'm sorry for the inconvience
  5. I understand your concern
  6. I'm sorry we did not do....
  7. I understand how frustrating that must be
  8. I understand how important this is
  9. I'm here to help you through this
  10. I hear your concern and I am here to help
  11. I appreciate you allowing me to assist
  12. I apologize for any inconvenience this has caused
  13. I want to be sure this is resolved
  14. I see you called about this before
  15. I'm confident that we can find a solution
  16. Let me help you work through this
  17. I appreciate your patience with me while I look into this
  18. I can see where the issue is
  19. You're feedback is important, thank you for sharing
  20. I want to be sure you are happy with the resolution
  21. I can imagine how upsetting this must be
  22. I want to make sure you don't have this issue again
  23. Thank you for bringing this to our attention
  24. I am committed to making sure we get this fixed
  25. I appreciate your patience while we work through this.
  26. I'm sorry you're experiencing this
  27. It sounds like you're having a hard time with this