I hear yourconcernand I amhere to helpI knowhowimportantthis isYou'refeedback isimportant,thank you forsharingI want tomake sureyou don'thave thisissue againI canimagine howupsettingthis must beThank youfor bringingthis to ourattentionI'm sorryyou'reexperiencingthisI see youcalledabout thisbeforeLet memakethis rightI can seewhere theissue isI appreciateyouallowing meto assistI understandhowfrustratingthat must beI'm confidentthat we canfind asolutionIunderstandyourconcernI'm sorry fortheinconvienceI want to besure you arehappy withtheresolutionI would feelthe sameway in yoursituationI'm sorrywe didnot do....Let me helpyou workthrough thisI appreciateyour patiencewhile wework throughthis.I amcommitted tomaking surewe get thisfixedI understandhowimportantthis isIt sounds likeyou'rehaving ahard timewith thisI'm here tohelp youthroughthisI apologize foranyinconveniencethis hascausedI want tobe surethis isresolvedI appreciateyourpatience withme while Ilook into thisI hear yourconcernand I amhere to helpI knowhowimportantthis isYou'refeedback isimportant,thank you forsharingI want tomake sureyou don'thave thisissue againI canimagine howupsettingthis must beThank youfor bringingthis to ourattentionI'm sorryyou'reexperiencingthisI see youcalledabout thisbeforeLet memakethis rightI can seewhere theissue isI appreciateyouallowing meto assistI understandhowfrustratingthat must beI'm confidentthat we canfind asolutionIunderstandyourconcernI'm sorry fortheinconvienceI want to besure you arehappy withtheresolutionI would feelthe sameway in yoursituationI'm sorrywe didnot do....Let me helpyou workthrough thisI appreciateyour patiencewhile wework throughthis.I amcommitted tomaking surewe get thisfixedI understandhowimportantthis isIt sounds likeyou'rehaving ahard timewith thisI'm here tohelp youthroughthisI apologize foranyinconveniencethis hascausedI want tobe surethis isresolvedI appreciateyourpatience withme while Ilook into this

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I hear your concern and I am here to help
  2. I know how important this is
  3. You're feedback is important, thank you for sharing
  4. I want to make sure you don't have this issue again
  5. I can imagine how upsetting this must be
  6. Thank you for bringing this to our attention
  7. I'm sorry you're experiencing this
  8. I see you called about this before
  9. Let me make this right
  10. I can see where the issue is
  11. I appreciate you allowing me to assist
  12. I understand how frustrating that must be
  13. I'm confident that we can find a solution
  14. I understand your concern
  15. I'm sorry for the inconvience
  16. I want to be sure you are happy with the resolution
  17. I would feel the same way in your situation
  18. I'm sorry we did not do....
  19. Let me help you work through this
  20. I appreciate your patience while we work through this.
  21. I am committed to making sure we get this fixed
  22. I understand how important this is
  23. It sounds like you're having a hard time with this
  24. I'm here to help you through this
  25. I apologize for any inconvenience this has caused
  26. I want to be sure this is resolved
  27. I appreciate your patience with me while I look into this