I appreciateyourpatience withme while Ilook into thisThank youfor bringingthis to ourattentionI'm confidentthat we canfind asolutionYou'refeedback isimportant,thank you forsharingLet me helpyou workthrough thisLet memakethis rightIunderstandyourconcernI understandhowfrustratingthat must beI want tomake sureyou don'thave thisissue againI want tobe surethis isresolvedI'm sorryyou'reexperiencingthisI amcommitted tomaking surewe get thisfixedI apologize foranyinconveniencethis hascausedI see youcalledabout thisbeforeI knowhowimportantthis isI canimagine howupsettingthis must beI'm sorrywe didnot do....I want to besure you arehappy withtheresolutionI appreciateyour patiencewhile wework throughthis.I'm here tohelp youthroughthisI appreciateyouallowing meto assistI hear yourconcernand I amhere to helpI would feelthe sameway in yoursituationI can seewhere theissue isI'm sorry fortheinconvienceI understandhowimportantthis isIt sounds likeyou'rehaving ahard timewith thisI appreciateyourpatience withme while Ilook into thisThank youfor bringingthis to ourattentionI'm confidentthat we canfind asolutionYou'refeedback isimportant,thank you forsharingLet me helpyou workthrough thisLet memakethis rightIunderstandyourconcernI understandhowfrustratingthat must beI want tomake sureyou don'thave thisissue againI want tobe surethis isresolvedI'm sorryyou'reexperiencingthisI amcommitted tomaking surewe get thisfixedI apologize foranyinconveniencethis hascausedI see youcalledabout thisbeforeI knowhowimportantthis isI canimagine howupsettingthis must beI'm sorrywe didnot do....I want to besure you arehappy withtheresolutionI appreciateyour patiencewhile wework throughthis.I'm here tohelp youthroughthisI appreciateyouallowing meto assistI hear yourconcernand I amhere to helpI would feelthe sameway in yoursituationI can seewhere theissue isI'm sorry fortheinconvienceI understandhowimportantthis isIt sounds likeyou'rehaving ahard timewith this

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I appreciate your patience with me while I look into this
  2. Thank you for bringing this to our attention
  3. I'm confident that we can find a solution
  4. You're feedback is important, thank you for sharing
  5. Let me help you work through this
  6. Let me make this right
  7. I understand your concern
  8. I understand how frustrating that must be
  9. I want to make sure you don't have this issue again
  10. I want to be sure this is resolved
  11. I'm sorry you're experiencing this
  12. I am committed to making sure we get this fixed
  13. I apologize for any inconvenience this has caused
  14. I see you called about this before
  15. I know how important this is
  16. I can imagine how upsetting this must be
  17. I'm sorry we did not do....
  18. I want to be sure you are happy with the resolution
  19. I appreciate your patience while we work through this.
  20. I'm here to help you through this
  21. I appreciate you allowing me to assist
  22. I hear your concern and I am here to help
  23. I would feel the same way in your situation
  24. I can see where the issue is
  25. I'm sorry for the inconvience
  26. I understand how important this is
  27. It sounds like you're having a hard time with this