Let memakethis rightI canimagine howupsettingthis must beYou'refeedback isimportant,thank you forsharingI want tomake sureyou don'thave thisissue againI understandhowimportantthis isI see youcalledabout thisbeforeI want to besure you arehappy withtheresolutionI appreciateyourpatience withme while Ilook into thisI amcommitted tomaking surewe get thisfixedI'm here tohelp youthroughthisIt sounds likeyou'rehaving ahard timewith thisI appreciateyour patiencewhile wework throughthis.Let me helpyou workthrough thisI appreciateyouallowing meto assistThank youfor bringingthis to ourattentionI can seewhere theissue isIunderstandyourconcernI understandhowfrustratingthat must beI'm sorry fortheinconvienceI knowhowimportantthis isI'm sorryyou'reexperiencingthisI'm sorrywe didnot do....I hear yourconcernand I amhere to helpI apologize foranyinconveniencethis hascausedI would feelthe sameway in yoursituationI want tobe surethis isresolvedI'm confidentthat we canfind asolutionLet memakethis rightI canimagine howupsettingthis must beYou'refeedback isimportant,thank you forsharingI want tomake sureyou don'thave thisissue againI understandhowimportantthis isI see youcalledabout thisbeforeI want to besure you arehappy withtheresolutionI appreciateyourpatience withme while Ilook into thisI amcommitted tomaking surewe get thisfixedI'm here tohelp youthroughthisIt sounds likeyou'rehaving ahard timewith thisI appreciateyour patiencewhile wework throughthis.Let me helpyou workthrough thisI appreciateyouallowing meto assistThank youfor bringingthis to ourattentionI can seewhere theissue isIunderstandyourconcernI understandhowfrustratingthat must beI'm sorry fortheinconvienceI knowhowimportantthis isI'm sorryyou'reexperiencingthisI'm sorrywe didnot do....I hear yourconcernand I amhere to helpI apologize foranyinconveniencethis hascausedI would feelthe sameway in yoursituationI want tobe surethis isresolvedI'm confidentthat we canfind asolution

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let me make this right
  2. I can imagine how upsetting this must be
  3. You're feedback is important, thank you for sharing
  4. I want to make sure you don't have this issue again
  5. I understand how important this is
  6. I see you called about this before
  7. I want to be sure you are happy with the resolution
  8. I appreciate your patience with me while I look into this
  9. I am committed to making sure we get this fixed
  10. I'm here to help you through this
  11. It sounds like you're having a hard time with this
  12. I appreciate your patience while we work through this.
  13. Let me help you work through this
  14. I appreciate you allowing me to assist
  15. Thank you for bringing this to our attention
  16. I can see where the issue is
  17. I understand your concern
  18. I understand how frustrating that must be
  19. I'm sorry for the inconvience
  20. I know how important this is
  21. I'm sorry you're experiencing this
  22. I'm sorry we did not do....
  23. I hear your concern and I am here to help
  24. I apologize for any inconvenience this has caused
  25. I would feel the same way in your situation
  26. I want to be sure this is resolved
  27. I'm confident that we can find a solution