I'm confidentthat we canfind asolutionLet memakethis rightI'm sorrywe didnot do....I appreciateyouallowing meto assistI'm sorry fortheinconvienceLet me helpyou workthrough thisI amcommitted tomaking surewe get thisfixedI appreciateyourpatience withme while Ilook into thisI want to besure you arehappy withtheresolutionI would feelthe sameway in yoursituationI see youcalledabout thisbeforeI want tomake sureyou don'thave thisissue againI can seewhere theissue isI appreciateyour patiencewhile wework throughthis.I apologize foranyinconveniencethis hascausedI'm sorryyou'reexperiencingthisI understandhowfrustratingthat must beI hear yourconcernand I amhere to helpThank youfor bringingthis to ourattentionI want tobe surethis isresolvedIunderstandyourconcernYou'refeedback isimportant,thank you forsharingI'm here tohelp youthroughthisI understandhowimportantthis isI knowhowimportantthis isIt sounds likeyou'rehaving ahard timewith thisI canimagine howupsettingthis must beI'm confidentthat we canfind asolutionLet memakethis rightI'm sorrywe didnot do....I appreciateyouallowing meto assistI'm sorry fortheinconvienceLet me helpyou workthrough thisI amcommitted tomaking surewe get thisfixedI appreciateyourpatience withme while Ilook into thisI want to besure you arehappy withtheresolutionI would feelthe sameway in yoursituationI see youcalledabout thisbeforeI want tomake sureyou don'thave thisissue againI can seewhere theissue isI appreciateyour patiencewhile wework throughthis.I apologize foranyinconveniencethis hascausedI'm sorryyou'reexperiencingthisI understandhowfrustratingthat must beI hear yourconcernand I amhere to helpThank youfor bringingthis to ourattentionI want tobe surethis isresolvedIunderstandyourconcernYou'refeedback isimportant,thank you forsharingI'm here tohelp youthroughthisI understandhowimportantthis isI knowhowimportantthis isIt sounds likeyou'rehaving ahard timewith thisI canimagine howupsettingthis must be

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm confident that we can find a solution
  2. Let me make this right
  3. I'm sorry we did not do....
  4. I appreciate you allowing me to assist
  5. I'm sorry for the inconvience
  6. Let me help you work through this
  7. I am committed to making sure we get this fixed
  8. I appreciate your patience with me while I look into this
  9. I want to be sure you are happy with the resolution
  10. I would feel the same way in your situation
  11. I see you called about this before
  12. I want to make sure you don't have this issue again
  13. I can see where the issue is
  14. I appreciate your patience while we work through this.
  15. I apologize for any inconvenience this has caused
  16. I'm sorry you're experiencing this
  17. I understand how frustrating that must be
  18. I hear your concern and I am here to help
  19. Thank you for bringing this to our attention
  20. I want to be sure this is resolved
  21. I understand your concern
  22. You're feedback is important, thank you for sharing
  23. I'm here to help you through this
  24. I understand how important this is
  25. I know how important this is
  26. It sounds like you're having a hard time with this
  27. I can imagine how upsetting this must be