Advised ofanamendmentfeeShowedempathywhenspeaking toAlexCo-BrowsedConfirmedthecompanynameShowedAlex howto resolvetheir issueAsked fora callbacknumberFollowedup withan AlexClosedan SRConfirmedemailaddresswith AlexResearchedan open SRTookover anSRAskedprobingquestionsAdvisedof turnaroundtimeAsked iftheir issuewasresolvedCreateda ChildSRCalledTSSAskedthem to fillout thesurveyTransferredAlex toanotherdepartmentDiscussedemployeeaccessSent Alexa securitycodeSentanemailAsked forthe FEINnumberAsked ifAlex is orcan log into RunConfirmedthe nameof thecallerAcknowledgedthe hold timeRepeatedbackinformationprovided byAlexPut theclienton holdAdded anote toan SRAdvised ofanamendmentfeeShowedempathywhenspeaking toAlexCo-BrowsedConfirmedthecompanynameShowedAlex howto resolvetheir issueAsked fora callbacknumberFollowedup withan AlexClosedan SRConfirmedemailaddresswith AlexResearchedan open SRTookover anSRAskedprobingquestionsAdvisedof turnaroundtimeAsked iftheir issuewasresolvedCreateda ChildSRCalledTSSAskedthem to fillout thesurveyTransferredAlex toanotherdepartmentDiscussedemployeeaccessSent Alexa securitycodeSentanemailAsked forthe FEINnumberAsked ifAlex is orcan log into RunConfirmedthe nameof thecallerAcknowledgedthe hold timeRepeatedbackinformationprovided byAlexPut theclienton holdAdded anote toan SR

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised of an amendment fee
  2. Showed empathy when speaking to Alex
  3. Co-Browsed
  4. Confirmed the company name
  5. Showed Alex how to resolve their issue
  6. Asked for a callback number
  7. Followed up with an Alex
  8. Closed an SR
  9. Confirmed email address with Alex
  10. Researched an open SR
  11. Took over an SR
  12. Asked probing questions
  13. Advised of turn around time
  14. Asked if their issue was resolved
  15. Created a Child SR
  16. Called TSS
  17. Asked them to fill out the survey
  18. Transferred Alex to another department
  19. Discussed employee access
  20. Sent Alex a security code
  21. Sent an email
  22. Asked for the FEIN number
  23. Asked if Alex is or can log in to Run
  24. Confirmed the name of the caller
  25. Acknowledged the hold time
  26. Repeated back information provided by Alex
  27. Put the client on hold
  28. Added a note to an SR