ConfirmedthecompanynameSentanemailAskedthem to fillout thesurveyAdvised ofanamendmentfeeAsked forthe FEINnumberCreateda ChildSRShowedAlex howto resolvetheir issuePut theclienton holdAdded anote toan SRTookover anSRAskedprobingquestionsSent Alexa securitycodeAsked ifAlex is orcan log into RunShowedempathywhenspeaking toAlexResearchedan open SRAsked fora callbacknumberCalledTSSFollowedup withan AlexCo-BrowsedAdvisedof turnaroundtimeClosedan SRAsked iftheir issuewasresolvedDiscussedemployeeaccessAcknowledgedthe hold timeConfirmedthe nameof thecallerTransferredAlex toanotherdepartmentConfirmedemailaddresswith AlexRepeatedbackinformationprovided byAlexConfirmedthecompanynameSentanemailAskedthem to fillout thesurveyAdvised ofanamendmentfeeAsked forthe FEINnumberCreateda ChildSRShowedAlex howto resolvetheir issuePut theclienton holdAdded anote toan SRTookover anSRAskedprobingquestionsSent Alexa securitycodeAsked ifAlex is orcan log into RunShowedempathywhenspeaking toAlexResearchedan open SRAsked fora callbacknumberCalledTSSFollowedup withan AlexCo-BrowsedAdvisedof turnaroundtimeClosedan SRAsked iftheir issuewasresolvedDiscussedemployeeaccessAcknowledgedthe hold timeConfirmedthe nameof thecallerTransferredAlex toanotherdepartmentConfirmedemailaddresswith AlexRepeatedbackinformationprovided byAlex

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed the company name
  2. Sent an email
  3. Asked them to fill out the survey
  4. Advised of an amendment fee
  5. Asked for the FEIN number
  6. Created a Child SR
  7. Showed Alex how to resolve their issue
  8. Put the client on hold
  9. Added a note to an SR
  10. Took over an SR
  11. Asked probing questions
  12. Sent Alex a security code
  13. Asked if Alex is or can log in to Run
  14. Showed empathy when speaking to Alex
  15. Researched an open SR
  16. Asked for a callback number
  17. Called TSS
  18. Followed up with an Alex
  19. Co-Browsed
  20. Advised of turn around time
  21. Closed an SR
  22. Asked if their issue was resolved
  23. Discussed employee access
  24. Acknowledged the hold time
  25. Confirmed the name of the caller
  26. Transferred Alex to another department
  27. Confirmed email address with Alex
  28. Repeated back information provided by Alex