Acknowledgedthe hold timeAdded anote toan SRConfirmedemailaddresswith AlexTookover anSRSent Alexa securitycodeFollowedup withan AlexAdvised ofanamendmentfeeAsked iftheir issuewasresolvedCreateda ChildSRAskedthem to fillout thesurveyCalledTSSDiscussedemployeeaccessAsked forthe FEINnumberTransferredAlex toanotherdepartmentClosedan SRSentanemailResearchedan open SRShowedempathywhenspeaking toAlexAskedprobingquestionsAdvisedof turnaroundtimeConfirmedthe nameof thecallerRepeatedbackinformationprovided byAlexConfirmedthecompanynameShowedAlex howto resolvetheir issueCo-BrowsedPut theclienton holdAsked fora callbacknumberAsked ifAlex is orcan log into RunAcknowledgedthe hold timeAdded anote toan SRConfirmedemailaddresswith AlexTookover anSRSent Alexa securitycodeFollowedup withan AlexAdvised ofanamendmentfeeAsked iftheir issuewasresolvedCreateda ChildSRAskedthem to fillout thesurveyCalledTSSDiscussedemployeeaccessAsked forthe FEINnumberTransferredAlex toanotherdepartmentClosedan SRSentanemailResearchedan open SRShowedempathywhenspeaking toAlexAskedprobingquestionsAdvisedof turnaroundtimeConfirmedthe nameof thecallerRepeatedbackinformationprovided byAlexConfirmedthecompanynameShowedAlex howto resolvetheir issueCo-BrowsedPut theclienton holdAsked fora callbacknumberAsked ifAlex is orcan log into Run

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledged the hold time
  2. Added a note to an SR
  3. Confirmed email address with Alex
  4. Took over an SR
  5. Sent Alex a security code
  6. Followed up with an Alex
  7. Advised of an amendment fee
  8. Asked if their issue was resolved
  9. Created a Child SR
  10. Asked them to fill out the survey
  11. Called TSS
  12. Discussed employee access
  13. Asked for the FEIN number
  14. Transferred Alex to another department
  15. Closed an SR
  16. Sent an email
  17. Researched an open SR
  18. Showed empathy when speaking to Alex
  19. Asked probing questions
  20. Advised of turn around time
  21. Confirmed the name of the caller
  22. Repeated back information provided by Alex
  23. Confirmed the company name
  24. Showed Alex how to resolve their issue
  25. Co-Browsed
  26. Put the client on hold
  27. Asked for a callback number
  28. Asked if Alex is or can log in to Run