AskedprobingquestionsAsked iftheir issuewasresolvedConfirmedthecompanynameAdvisedof turnaroundtimeAcknowledgedthe hold timeConfirmedthe nameof thecallerRepeatedbackinformationprovided byAlexAdded anote toan SRPut theclienton holdShowedAlex howto resolvetheir issueSent Alexa securitycodeAsked ifAlex is orcan log into RunConfirmedemailaddresswith AlexAskedthem to fillout thesurveyCalledTSSAdvised ofanamendmentfeeCreateda ChildSRAsked fora callbacknumberSentanemailTookover anSRDiscussedemployeeaccessShowedempathywhenspeaking toAlexFollowedup withan AlexClosedan SRAsked forthe FEINnumberResearchedan open SRCo-BrowsedTransferredAlex toanotherdepartmentAskedprobingquestionsAsked iftheir issuewasresolvedConfirmedthecompanynameAdvisedof turnaroundtimeAcknowledgedthe hold timeConfirmedthe nameof thecallerRepeatedbackinformationprovided byAlexAdded anote toan SRPut theclienton holdShowedAlex howto resolvetheir issueSent Alexa securitycodeAsked ifAlex is orcan log into RunConfirmedemailaddresswith AlexAskedthem to fillout thesurveyCalledTSSAdvised ofanamendmentfeeCreateda ChildSRAsked fora callbacknumberSentanemailTookover anSRDiscussedemployeeaccessShowedempathywhenspeaking toAlexFollowedup withan AlexClosedan SRAsked forthe FEINnumberResearchedan open SRCo-BrowsedTransferredAlex toanotherdepartment

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked probing questions
  2. Asked if their issue was resolved
  3. Confirmed the company name
  4. Advised of turn around time
  5. Acknowledged the hold time
  6. Confirmed the name of the caller
  7. Repeated back information provided by Alex
  8. Added a note to an SR
  9. Put the client on hold
  10. Showed Alex how to resolve their issue
  11. Sent Alex a security code
  12. Asked if Alex is or can log in to Run
  13. Confirmed email address with Alex
  14. Asked them to fill out the survey
  15. Called TSS
  16. Advised of an amendment fee
  17. Created a Child SR
  18. Asked for a callback number
  19. Sent an email
  20. Took over an SR
  21. Discussed employee access
  22. Showed empathy when speaking to Alex
  23. Followed up with an Alex
  24. Closed an SR
  25. Asked for the FEIN number
  26. Researched an open SR
  27. Co-Browsed
  28. Transferred Alex to another department