AskedprobingquestionsConfirmedthecompanynameClosedan SRAdvisedof turnaroundtimeAskedthem to fillout thesurveyCreateda ChildSRRepeatedbackinformationprovided byAlexShowedempathywhenspeaking toAlexAsked fora callbacknumberFollowedup withan AlexAsked forthe FEINnumberShowedAlex howto resolvetheir issueTransferredAlex toanotherdepartmentAdded anote toan SRAsked ifAlex is orcan log into RunSentanemailPut theclienton holdAcknowledgedthe hold timeConfirmedthe nameof thecallerCalledTSSCo-BrowsedDiscussedemployeeaccessConfirmedemailaddresswith AlexTookover anSRAsked iftheir issuewasresolvedSent Alexa securitycodeAdvised ofanamendmentfeeResearchedan open SRAskedprobingquestionsConfirmedthecompanynameClosedan SRAdvisedof turnaroundtimeAskedthem to fillout thesurveyCreateda ChildSRRepeatedbackinformationprovided byAlexShowedempathywhenspeaking toAlexAsked fora callbacknumberFollowedup withan AlexAsked forthe FEINnumberShowedAlex howto resolvetheir issueTransferredAlex toanotherdepartmentAdded anote toan SRAsked ifAlex is orcan log into RunSentanemailPut theclienton holdAcknowledgedthe hold timeConfirmedthe nameof thecallerCalledTSSCo-BrowsedDiscussedemployeeaccessConfirmedemailaddresswith AlexTookover anSRAsked iftheir issuewasresolvedSent Alexa securitycodeAdvised ofanamendmentfeeResearchedan open SR

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked probing questions
  2. Confirmed the company name
  3. Closed an SR
  4. Advised of turn around time
  5. Asked them to fill out the survey
  6. Created a Child SR
  7. Repeated back information provided by Alex
  8. Showed empathy when speaking to Alex
  9. Asked for a callback number
  10. Followed up with an Alex
  11. Asked for the FEIN number
  12. Showed Alex how to resolve their issue
  13. Transferred Alex to another department
  14. Added a note to an SR
  15. Asked if Alex is or can log in to Run
  16. Sent an email
  17. Put the client on hold
  18. Acknowledged the hold time
  19. Confirmed the name of the caller
  20. Called TSS
  21. Co-Browsed
  22. Discussed employee access
  23. Confirmed email address with Alex
  24. Took over an SR
  25. Asked if their issue was resolved
  26. Sent Alex a security code
  27. Advised of an amendment fee
  28. Researched an open SR