Researchedan open SRCreateda ChildSRAsked forthe FEINnumberCo-BrowsedAdvisedof turnaroundtimeAsked fora callbacknumberShowedempathywhenspeaking toAlexTookover anSRTransferredAlex toanotherdepartmentAdded anote toan SRConfirmedthecompanynameAcknowledgedthe hold timeAskedprobingquestionsDiscussedemployeeaccessAskedthem to fillout thesurveyPut theclienton holdCalledTSSConfirmedemailaddresswith AlexSentanemailAsked iftheir issuewasresolvedClosedan SRAdvised ofanamendmentfeeAsked ifAlex is orcan log into RunRepeatedbackinformationprovided byAlexConfirmedthe nameof thecallerFollowedup withan AlexShowedAlex howto resolvetheir issueSent Alexa securitycodeResearchedan open SRCreateda ChildSRAsked forthe FEINnumberCo-BrowsedAdvisedof turnaroundtimeAsked fora callbacknumberShowedempathywhenspeaking toAlexTookover anSRTransferredAlex toanotherdepartmentAdded anote toan SRConfirmedthecompanynameAcknowledgedthe hold timeAskedprobingquestionsDiscussedemployeeaccessAskedthem to fillout thesurveyPut theclienton holdCalledTSSConfirmedemailaddresswith AlexSentanemailAsked iftheir issuewasresolvedClosedan SRAdvised ofanamendmentfeeAsked ifAlex is orcan log into RunRepeatedbackinformationprovided byAlexConfirmedthe nameof thecallerFollowedup withan AlexShowedAlex howto resolvetheir issueSent Alexa securitycode

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Researched an open SR
  2. Created a Child SR
  3. Asked for the FEIN number
  4. Co-Browsed
  5. Advised of turn around time
  6. Asked for a callback number
  7. Showed empathy when speaking to Alex
  8. Took over an SR
  9. Transferred Alex to another department
  10. Added a note to an SR
  11. Confirmed the company name
  12. Acknowledged the hold time
  13. Asked probing questions
  14. Discussed employee access
  15. Asked them to fill out the survey
  16. Put the client on hold
  17. Called TSS
  18. Confirmed email address with Alex
  19. Sent an email
  20. Asked if their issue was resolved
  21. Closed an SR
  22. Advised of an amendment fee
  23. Asked if Alex is or can log in to Run
  24. Repeated back information provided by Alex
  25. Confirmed the name of the caller
  26. Followed up with an Alex
  27. Showed Alex how to resolve their issue
  28. Sent Alex a security code