ConfirmedthecompanynameAdvisedof turnaroundtimeShowedAlex howto resolvetheir issueConfirmedthe nameof thecallerAsked forthe FEINnumberAdded anote toan SRSentanemailAcknowledgedthe hold timeCalledTSSAsked ifAlex is orcan log into RunDiscussedemployeeaccessConfirmedemailaddresswith AlexCreateda ChildSRSent Alexa securitycodeShowedempathywhenspeaking toAlexAsked iftheir issuewasresolvedAskedprobingquestionsAskedthem to fillout thesurveyPut theclienton holdCo-BrowsedTookover anSRAsked fora callbacknumberTransferredAlex toanotherdepartmentRepeatedbackinformationprovided byAlexAdvised ofanamendmentfeeFollowedup withan AlexClosedan SRResearchedan open SRConfirmedthecompanynameAdvisedof turnaroundtimeShowedAlex howto resolvetheir issueConfirmedthe nameof thecallerAsked forthe FEINnumberAdded anote toan SRSentanemailAcknowledgedthe hold timeCalledTSSAsked ifAlex is orcan log into RunDiscussedemployeeaccessConfirmedemailaddresswith AlexCreateda ChildSRSent Alexa securitycodeShowedempathywhenspeaking toAlexAsked iftheir issuewasresolvedAskedprobingquestionsAskedthem to fillout thesurveyPut theclienton holdCo-BrowsedTookover anSRAsked fora callbacknumberTransferredAlex toanotherdepartmentRepeatedbackinformationprovided byAlexAdvised ofanamendmentfeeFollowedup withan AlexClosedan SRResearchedan open SR

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed the company name
  2. Advised of turn around time
  3. Showed Alex how to resolve their issue
  4. Confirmed the name of the caller
  5. Asked for the FEIN number
  6. Added a note to an SR
  7. Sent an email
  8. Acknowledged the hold time
  9. Called TSS
  10. Asked if Alex is or can log in to Run
  11. Discussed employee access
  12. Confirmed email address with Alex
  13. Created a Child SR
  14. Sent Alex a security code
  15. Showed empathy when speaking to Alex
  16. Asked if their issue was resolved
  17. Asked probing questions
  18. Asked them to fill out the survey
  19. Put the client on hold
  20. Co-Browsed
  21. Took over an SR
  22. Asked for a callback number
  23. Transferred Alex to another department
  24. Repeated back information provided by Alex
  25. Advised of an amendment fee
  26. Followed up with an Alex
  27. Closed an SR
  28. Researched an open SR