SentanemailConfirmedthecompanynameSent Alexa securitycodeShowedAlex howto resolvetheir issueAdvised ofanamendmentfeeRepeatedbackinformationprovided byAlexCo-BrowsedAskedprobingquestionsTransferredAlex toanotherdepartmentAdvisedof turnaroundtimeResearchedan open SRAsked iftheir issuewasresolvedFollowedup withan AlexConfirmedthe nameof thecallerAsked forthe FEINnumberCreateda ChildSRCalledTSSConfirmedemailaddresswith AlexAcknowledgedthe hold timeDiscussedemployeeaccessAsked ifAlex is orcan log into RunPut theclienton holdAdded anote toan SRAskedthem to fillout thesurveyTookover anSRClosedan SRShowedempathywhenspeaking toAlexAsked fora callbacknumberSentanemailConfirmedthecompanynameSent Alexa securitycodeShowedAlex howto resolvetheir issueAdvised ofanamendmentfeeRepeatedbackinformationprovided byAlexCo-BrowsedAskedprobingquestionsTransferredAlex toanotherdepartmentAdvisedof turnaroundtimeResearchedan open SRAsked iftheir issuewasresolvedFollowedup withan AlexConfirmedthe nameof thecallerAsked forthe FEINnumberCreateda ChildSRCalledTSSConfirmedemailaddresswith AlexAcknowledgedthe hold timeDiscussedemployeeaccessAsked ifAlex is orcan log into RunPut theclienton holdAdded anote toan SRAskedthem to fillout thesurveyTookover anSRClosedan SRShowedempathywhenspeaking toAlexAsked fora callbacknumber

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent an email
  2. Confirmed the company name
  3. Sent Alex a security code
  4. Showed Alex how to resolve their issue
  5. Advised of an amendment fee
  6. Repeated back information provided by Alex
  7. Co-Browsed
  8. Asked probing questions
  9. Transferred Alex to another department
  10. Advised of turn around time
  11. Researched an open SR
  12. Asked if their issue was resolved
  13. Followed up with an Alex
  14. Confirmed the name of the caller
  15. Asked for the FEIN number
  16. Created a Child SR
  17. Called TSS
  18. Confirmed email address with Alex
  19. Acknowledged the hold time
  20. Discussed employee access
  21. Asked if Alex is or can log in to Run
  22. Put the client on hold
  23. Added a note to an SR
  24. Asked them to fill out the survey
  25. Took over an SR
  26. Closed an SR
  27. Showed empathy when speaking to Alex
  28. Asked for a callback number