Asked iftheir issuewasresolvedRepeatedbackinformationprovided byAlexTookover anSRShowedempathywhenspeaking toAlexTransferredAlex toanotherdepartmentAdded anote toan SRAcknowledgedthe hold timeAskedthem to fillout thesurveyCreateda ChildSRAskedprobingquestionsAsked forthe FEINnumberConfirmedthe nameof thecallerCalledTSSSentanemailPut theclienton holdAsked fora callbacknumberAdvised ofanamendmentfeeAdvisedof turnaroundtimeShowedAlex howto resolvetheir issueDiscussedemployeeaccessSent Alexa securitycodeCo-BrowsedAsked ifAlex is orcan log into RunClosedan SRConfirmedemailaddresswith AlexConfirmedthecompanynameResearchedan open SRFollowedup withan AlexAsked iftheir issuewasresolvedRepeatedbackinformationprovided byAlexTookover anSRShowedempathywhenspeaking toAlexTransferredAlex toanotherdepartmentAdded anote toan SRAcknowledgedthe hold timeAskedthem to fillout thesurveyCreateda ChildSRAskedprobingquestionsAsked forthe FEINnumberConfirmedthe nameof thecallerCalledTSSSentanemailPut theclienton holdAsked fora callbacknumberAdvised ofanamendmentfeeAdvisedof turnaroundtimeShowedAlex howto resolvetheir issueDiscussedemployeeaccessSent Alexa securitycodeCo-BrowsedAsked ifAlex is orcan log into RunClosedan SRConfirmedemailaddresswith AlexConfirmedthecompanynameResearchedan open SRFollowedup withan Alex

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked if their issue was resolved
  2. Repeated back information provided by Alex
  3. Took over an SR
  4. Showed empathy when speaking to Alex
  5. Transferred Alex to another department
  6. Added a note to an SR
  7. Acknowledged the hold time
  8. Asked them to fill out the survey
  9. Created a Child SR
  10. Asked probing questions
  11. Asked for the FEIN number
  12. Confirmed the name of the caller
  13. Called TSS
  14. Sent an email
  15. Put the client on hold
  16. Asked for a callback number
  17. Advised of an amendment fee
  18. Advised of turn around time
  19. Showed Alex how to resolve their issue
  20. Discussed employee access
  21. Sent Alex a security code
  22. Co-Browsed
  23. Asked if Alex is or can log in to Run
  24. Closed an SR
  25. Confirmed email address with Alex
  26. Confirmed the company name
  27. Researched an open SR
  28. Followed up with an Alex