Put theclienton holdShowedempathywhenspeaking toAlexAdvisedof turnaroundtimeConfirmedthecompanynameAskedprobingquestionsConfirmedthe nameof thecallerShowedAlex howto resolvetheir issueCreateda ChildSRAdvised ofanamendmentfeeAsked ifAlex is orcan log into RunAcknowledgedthe hold timeCo-BrowsedAsked fora callbacknumberClosedan SRFollowedup withan AlexAdded anote toan SRSentanemailCalledTSSRepeatedbackinformationprovided byAlexConfirmedemailaddresswith AlexSent Alexa securitycodeAskedthem to fillout thesurveyAsked forthe FEINnumberResearchedan open SRAsked iftheir issuewasresolvedTookover anSRDiscussedemployeeaccessTransferredAlex toanotherdepartmentPut theclienton holdShowedempathywhenspeaking toAlexAdvisedof turnaroundtimeConfirmedthecompanynameAskedprobingquestionsConfirmedthe nameof thecallerShowedAlex howto resolvetheir issueCreateda ChildSRAdvised ofanamendmentfeeAsked ifAlex is orcan log into RunAcknowledgedthe hold timeCo-BrowsedAsked fora callbacknumberClosedan SRFollowedup withan AlexAdded anote toan SRSentanemailCalledTSSRepeatedbackinformationprovided byAlexConfirmedemailaddresswith AlexSent Alexa securitycodeAskedthem to fillout thesurveyAsked forthe FEINnumberResearchedan open SRAsked iftheir issuewasresolvedTookover anSRDiscussedemployeeaccessTransferredAlex toanotherdepartment

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put the client on hold
  2. Showed empathy when speaking to Alex
  3. Advised of turn around time
  4. Confirmed the company name
  5. Asked probing questions
  6. Confirmed the name of the caller
  7. Showed Alex how to resolve their issue
  8. Created a Child SR
  9. Advised of an amendment fee
  10. Asked if Alex is or can log in to Run
  11. Acknowledged the hold time
  12. Co-Browsed
  13. Asked for a callback number
  14. Closed an SR
  15. Followed up with an Alex
  16. Added a note to an SR
  17. Sent an email
  18. Called TSS
  19. Repeated back information provided by Alex
  20. Confirmed email address with Alex
  21. Sent Alex a security code
  22. Asked them to fill out the survey
  23. Asked for the FEIN number
  24. Researched an open SR
  25. Asked if their issue was resolved
  26. Took over an SR
  27. Discussed employee access
  28. Transferred Alex to another department