Acknowledgedthe hold timeTookover anSRAsked ifAlex is orcan log into RunAsked iftheir issuewasresolvedResearchedan open SRPut theclienton holdCo-BrowsedDiscussedemployeeaccessCalledTSSConfirmedthe nameof thecallerRepeatedbackinformationprovided byAlexAsked fora callbacknumberConfirmedthecompanynameSent Alexa securitycodeSentanemailShowedAlex howto resolvetheir issueConfirmedemailaddresswith AlexAsked forthe FEINnumberCreateda ChildSRAskedthem to fillout thesurveyShowedempathywhenspeaking toAlexAdvisedof turnaroundtimeTransferredAlex toanotherdepartmentFollowedup withan AlexAskedprobingquestionsAdvised ofanamendmentfeeAdded anote toan SRClosedan SRAcknowledgedthe hold timeTookover anSRAsked ifAlex is orcan log into RunAsked iftheir issuewasresolvedResearchedan open SRPut theclienton holdCo-BrowsedDiscussedemployeeaccessCalledTSSConfirmedthe nameof thecallerRepeatedbackinformationprovided byAlexAsked fora callbacknumberConfirmedthecompanynameSent Alexa securitycodeSentanemailShowedAlex howto resolvetheir issueConfirmedemailaddresswith AlexAsked forthe FEINnumberCreateda ChildSRAskedthem to fillout thesurveyShowedempathywhenspeaking toAlexAdvisedof turnaroundtimeTransferredAlex toanotherdepartmentFollowedup withan AlexAskedprobingquestionsAdvised ofanamendmentfeeAdded anote toan SRClosedan SR

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledged the hold time
  2. Took over an SR
  3. Asked if Alex is or can log in to Run
  4. Asked if their issue was resolved
  5. Researched an open SR
  6. Put the client on hold
  7. Co-Browsed
  8. Discussed employee access
  9. Called TSS
  10. Confirmed the name of the caller
  11. Repeated back information provided by Alex
  12. Asked for a callback number
  13. Confirmed the company name
  14. Sent Alex a security code
  15. Sent an email
  16. Showed Alex how to resolve their issue
  17. Confirmed email address with Alex
  18. Asked for the FEIN number
  19. Created a Child SR
  20. Asked them to fill out the survey
  21. Showed empathy when speaking to Alex
  22. Advised of turn around time
  23. Transferred Alex to another department
  24. Followed up with an Alex
  25. Asked probing questions
  26. Advised of an amendment fee
  27. Added a note to an SR
  28. Closed an SR