Co-BrowsedConfirmedthecompanynameAsked forthe FEINnumberConfirmedemailaddresswith AlexAdvised ofanamendmentfeeFollowedup withan AlexAdvisedof turnaroundtimeClosedan SRCalledTSSShowedAlex howto resolvetheir issueDiscussedemployeeaccessSent Alexa securitycodeShowedempathywhenspeaking toAlexAskedthem to fillout thesurveyAdded anote toan SRTransferredAlex toanotherdepartmentConfirmedthe nameof thecallerPut theclienton holdTookover anSRCreateda ChildSRSentanemailAcknowledgedthe hold timeRepeatedbackinformationprovided byAlexAsked iftheir issuewasresolvedAsked fora callbacknumberResearchedan open SRAsked ifAlex is orcan log into RunAskedprobingquestionsCo-BrowsedConfirmedthecompanynameAsked forthe FEINnumberConfirmedemailaddresswith AlexAdvised ofanamendmentfeeFollowedup withan AlexAdvisedof turnaroundtimeClosedan SRCalledTSSShowedAlex howto resolvetheir issueDiscussedemployeeaccessSent Alexa securitycodeShowedempathywhenspeaking toAlexAskedthem to fillout thesurveyAdded anote toan SRTransferredAlex toanotherdepartmentConfirmedthe nameof thecallerPut theclienton holdTookover anSRCreateda ChildSRSentanemailAcknowledgedthe hold timeRepeatedbackinformationprovided byAlexAsked iftheir issuewasresolvedAsked fora callbacknumberResearchedan open SRAsked ifAlex is orcan log into RunAskedprobingquestions

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Co-Browsed
  2. Confirmed the company name
  3. Asked for the FEIN number
  4. Confirmed email address with Alex
  5. Advised of an amendment fee
  6. Followed up with an Alex
  7. Advised of turn around time
  8. Closed an SR
  9. Called TSS
  10. Showed Alex how to resolve their issue
  11. Discussed employee access
  12. Sent Alex a security code
  13. Showed empathy when speaking to Alex
  14. Asked them to fill out the survey
  15. Added a note to an SR
  16. Transferred Alex to another department
  17. Confirmed the name of the caller
  18. Put the client on hold
  19. Took over an SR
  20. Created a Child SR
  21. Sent an email
  22. Acknowledged the hold time
  23. Repeated back information provided by Alex
  24. Asked if their issue was resolved
  25. Asked for a callback number
  26. Researched an open SR
  27. Asked if Alex is or can log in to Run
  28. Asked probing questions