Tookover anSRConfirmedthecompanynameConfirmedemailaddresswith AlexSentanemailFollowedup withan AlexDiscussedemployeeaccessCo-BrowsedAskedprobingquestionsSent Alexa securitycodeAskedthem to fillout thesurveyPut theclienton holdShowedempathywhenspeaking toAlexTransferredAlex toanotherdepartmentAdvised ofanamendmentfeeAdvisedof turnaroundtimeShowedAlex howto resolvetheir issueCalledTSSCreateda ChildSRConfirmedthe nameof thecallerAdded anote toan SRRepeatedbackinformationprovided byAlexClosedan SRAsked iftheir issuewasresolvedAsked fora callbacknumberAsked ifAlex is orcan log into RunResearchedan open SRAcknowledgedthe hold timeAsked forthe FEINnumberTookover anSRConfirmedthecompanynameConfirmedemailaddresswith AlexSentanemailFollowedup withan AlexDiscussedemployeeaccessCo-BrowsedAskedprobingquestionsSent Alexa securitycodeAskedthem to fillout thesurveyPut theclienton holdShowedempathywhenspeaking toAlexTransferredAlex toanotherdepartmentAdvised ofanamendmentfeeAdvisedof turnaroundtimeShowedAlex howto resolvetheir issueCalledTSSCreateda ChildSRConfirmedthe nameof thecallerAdded anote toan SRRepeatedbackinformationprovided byAlexClosedan SRAsked iftheir issuewasresolvedAsked fora callbacknumberAsked ifAlex is orcan log into RunResearchedan open SRAcknowledgedthe hold timeAsked forthe FEINnumber

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took over an SR
  2. Confirmed the company name
  3. Confirmed email address with Alex
  4. Sent an email
  5. Followed up with an Alex
  6. Discussed employee access
  7. Co-Browsed
  8. Asked probing questions
  9. Sent Alex a security code
  10. Asked them to fill out the survey
  11. Put the client on hold
  12. Showed empathy when speaking to Alex
  13. Transferred Alex to another department
  14. Advised of an amendment fee
  15. Advised of turn around time
  16. Showed Alex how to resolve their issue
  17. Called TSS
  18. Created a Child SR
  19. Confirmed the name of the caller
  20. Added a note to an SR
  21. Repeated back information provided by Alex
  22. Closed an SR
  23. Asked if their issue was resolved
  24. Asked for a callback number
  25. Asked if Alex is or can log in to Run
  26. Researched an open SR
  27. Acknowledged the hold time
  28. Asked for the FEIN number