TransferredAlex toanotherdepartmentPut theclienton holdAskedthem to fillout thesurveyCo-BrowsedSentanemailClosedan SRSent Alexa securitycodeCalledTSSAdvisedof turnaroundtimeConfirmedthecompanynameAsked fora callbacknumberAdded anote toan SRConfirmedthe nameof thecallerTookover anSRAcknowledgedthe hold timeRepeatedbackinformationprovided byAlexConfirmedemailaddresswith AlexAsked iftheir issuewasresolvedFollowedup withan AlexDiscussedemployeeaccessAsked ifAlex is orcan log into RunAskedprobingquestionsShowedAlex howto resolvetheir issueCreateda ChildSRAdvised ofanamendmentfeeShowedempathywhenspeaking toAlexResearchedan open SRAsked forthe FEINnumberTransferredAlex toanotherdepartmentPut theclienton holdAskedthem to fillout thesurveyCo-BrowsedSentanemailClosedan SRSent Alexa securitycodeCalledTSSAdvisedof turnaroundtimeConfirmedthecompanynameAsked fora callbacknumberAdded anote toan SRConfirmedthe nameof thecallerTookover anSRAcknowledgedthe hold timeRepeatedbackinformationprovided byAlexConfirmedemailaddresswith AlexAsked iftheir issuewasresolvedFollowedup withan AlexDiscussedemployeeaccessAsked ifAlex is orcan log into RunAskedprobingquestionsShowedAlex howto resolvetheir issueCreateda ChildSRAdvised ofanamendmentfeeShowedempathywhenspeaking toAlexResearchedan open SRAsked forthe FEINnumber

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred Alex to another department
  2. Put the client on hold
  3. Asked them to fill out the survey
  4. Co-Browsed
  5. Sent an email
  6. Closed an SR
  7. Sent Alex a security code
  8. Called TSS
  9. Advised of turn around time
  10. Confirmed the company name
  11. Asked for a callback number
  12. Added a note to an SR
  13. Confirmed the name of the caller
  14. Took over an SR
  15. Acknowledged the hold time
  16. Repeated back information provided by Alex
  17. Confirmed email address with Alex
  18. Asked if their issue was resolved
  19. Followed up with an Alex
  20. Discussed employee access
  21. Asked if Alex is or can log in to Run
  22. Asked probing questions
  23. Showed Alex how to resolve their issue
  24. Created a Child SR
  25. Advised of an amendment fee
  26. Showed empathy when speaking to Alex
  27. Researched an open SR
  28. Asked for the FEIN number