Tookover anSRClosedan SRCreateda ChildSRShowedAlex howto resolvetheir issueResearchedan open SRSentanemailTransferredAlex toanotherdepartmentAskedprobingquestionsAdvisedof turnaroundtimeAcknowledgedthe hold timeCalledTSSAdded anote toan SRAsked iftheir issuewasresolvedConfirmedthecompanynameCo-BrowsedSent Alexa securitycodeAsked ifAlex is orcan log into RunAskedthem to fillout thesurveyAsked fora callbacknumberConfirmedthe nameof thecallerAdvised ofanamendmentfeePut theclienton holdRepeatedbackinformationprovided byAlexConfirmedemailaddresswith AlexDiscussedemployeeaccessShowedempathywhenspeaking toAlexAsked forthe FEINnumberFollowedup withan AlexTookover anSRClosedan SRCreateda ChildSRShowedAlex howto resolvetheir issueResearchedan open SRSentanemailTransferredAlex toanotherdepartmentAskedprobingquestionsAdvisedof turnaroundtimeAcknowledgedthe hold timeCalledTSSAdded anote toan SRAsked iftheir issuewasresolvedConfirmedthecompanynameCo-BrowsedSent Alexa securitycodeAsked ifAlex is orcan log into RunAskedthem to fillout thesurveyAsked fora callbacknumberConfirmedthe nameof thecallerAdvised ofanamendmentfeePut theclienton holdRepeatedbackinformationprovided byAlexConfirmedemailaddresswith AlexDiscussedemployeeaccessShowedempathywhenspeaking toAlexAsked forthe FEINnumberFollowedup withan Alex

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took over an SR
  2. Closed an SR
  3. Created a Child SR
  4. Showed Alex how to resolve their issue
  5. Researched an open SR
  6. Sent an email
  7. Transferred Alex to another department
  8. Asked probing questions
  9. Advised of turn around time
  10. Acknowledged the hold time
  11. Called TSS
  12. Added a note to an SR
  13. Asked if their issue was resolved
  14. Confirmed the company name
  15. Co-Browsed
  16. Sent Alex a security code
  17. Asked if Alex is or can log in to Run
  18. Asked them to fill out the survey
  19. Asked for a callback number
  20. Confirmed the name of the caller
  21. Advised of an amendment fee
  22. Put the client on hold
  23. Repeated back information provided by Alex
  24. Confirmed email address with Alex
  25. Discussed employee access
  26. Showed empathy when speaking to Alex
  27. Asked for the FEIN number
  28. Followed up with an Alex