Createda ChildSRTookover anSRCo-BrowsedShowedempathywhenspeaking toAlexAdvisedof turnaroundtimeAsked ifAlex is orcan log into RunAskedprobingquestionsClosedan SRDiscussedemployeeaccessAcknowledgedthe hold timeAdded anote toan SRRepeatedbackinformationprovided byAlexCalledTSSAsked fora callbacknumberSentanemailTransferredAlex toanotherdepartmentFollowedup withan AlexSent Alexa securitycodeConfirmedthecompanynameAskedthem to fillout thesurveyAdvised ofanamendmentfeeAsked iftheir issuewasresolvedAsked forthe FEINnumberShowedAlex howto resolvetheir issueConfirmedthe nameof thecallerConfirmedemailaddresswith AlexPut theclienton holdResearchedan open SRCreateda ChildSRTookover anSRCo-BrowsedShowedempathywhenspeaking toAlexAdvisedof turnaroundtimeAsked ifAlex is orcan log into RunAskedprobingquestionsClosedan SRDiscussedemployeeaccessAcknowledgedthe hold timeAdded anote toan SRRepeatedbackinformationprovided byAlexCalledTSSAsked fora callbacknumberSentanemailTransferredAlex toanotherdepartmentFollowedup withan AlexSent Alexa securitycodeConfirmedthecompanynameAskedthem to fillout thesurveyAdvised ofanamendmentfeeAsked iftheir issuewasresolvedAsked forthe FEINnumberShowedAlex howto resolvetheir issueConfirmedthe nameof thecallerConfirmedemailaddresswith AlexPut theclienton holdResearchedan open SR

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a Child SR
  2. Took over an SR
  3. Co-Browsed
  4. Showed empathy when speaking to Alex
  5. Advised of turn around time
  6. Asked if Alex is or can log in to Run
  7. Asked probing questions
  8. Closed an SR
  9. Discussed employee access
  10. Acknowledged the hold time
  11. Added a note to an SR
  12. Repeated back information provided by Alex
  13. Called TSS
  14. Asked for a callback number
  15. Sent an email
  16. Transferred Alex to another department
  17. Followed up with an Alex
  18. Sent Alex a security code
  19. Confirmed the company name
  20. Asked them to fill out the survey
  21. Advised of an amendment fee
  22. Asked if their issue was resolved
  23. Asked for the FEIN number
  24. Showed Alex how to resolve their issue
  25. Confirmed the name of the caller
  26. Confirmed email address with Alex
  27. Put the client on hold
  28. Researched an open SR