TransferredAlex toanotherdepartmentDiscussedemployeeaccessAdded anote toan SRAdvisedof turnaroundtimeAdvised ofanamendmentfeeClosedan SRAskedprobingquestionsAsked forthe FEINnumberConfirmedthe nameof thecallerAsked fora callbacknumberSent Alexa securitycodeShowedempathywhenspeaking toAlexConfirmedthecompanynameShowedAlex howto resolvetheir issueAskedthem to fillout thesurveyCo-BrowsedAsked ifAlex is orcan log into RunConfirmedemailaddresswith AlexPut theclienton holdFollowedup withan AlexRepeatedbackinformationprovided byAlexCalledTSSAcknowledgedthe hold timeSentanemailTookover anSRAsked iftheir issuewasresolvedResearchedan open SRCreateda ChildSRTransferredAlex toanotherdepartmentDiscussedemployeeaccessAdded anote toan SRAdvisedof turnaroundtimeAdvised ofanamendmentfeeClosedan SRAskedprobingquestionsAsked forthe FEINnumberConfirmedthe nameof thecallerAsked fora callbacknumberSent Alexa securitycodeShowedempathywhenspeaking toAlexConfirmedthecompanynameShowedAlex howto resolvetheir issueAskedthem to fillout thesurveyCo-BrowsedAsked ifAlex is orcan log into RunConfirmedemailaddresswith AlexPut theclienton holdFollowedup withan AlexRepeatedbackinformationprovided byAlexCalledTSSAcknowledgedthe hold timeSentanemailTookover anSRAsked iftheir issuewasresolvedResearchedan open SRCreateda ChildSR

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred Alex to another department
  2. Discussed employee access
  3. Added a note to an SR
  4. Advised of turn around time
  5. Advised of an amendment fee
  6. Closed an SR
  7. Asked probing questions
  8. Asked for the FEIN number
  9. Confirmed the name of the caller
  10. Asked for a callback number
  11. Sent Alex a security code
  12. Showed empathy when speaking to Alex
  13. Confirmed the company name
  14. Showed Alex how to resolve their issue
  15. Asked them to fill out the survey
  16. Co-Browsed
  17. Asked if Alex is or can log in to Run
  18. Confirmed email address with Alex
  19. Put the client on hold
  20. Followed up with an Alex
  21. Repeated back information provided by Alex
  22. Called TSS
  23. Acknowledged the hold time
  24. Sent an email
  25. Took over an SR
  26. Asked if their issue was resolved
  27. Researched an open SR
  28. Created a Child SR