Advised of an amendment fee Showed empathy when speaking to Alex Co- Browsed Confirmed the company name Showed Alex how to resolve their issue Asked for a callback number Followed up with an Alex Closed an SR Confirmed email address with Alex Researched an open SR Took over an SR Asked probing questions Advised of turn around time Asked if their issue was resolved Created a Child SR Called TSS Asked them to fill out the survey Transferred Alex to another department Discussed employee access Sent Alex a security code Sent an email Asked for the FEIN number Asked if Alex is or can log in to Run Confirmed the name of the caller Acknowledged the hold time Repeated back information provided by Alex Put the client on hold Added a note to an SR Advised of an amendment fee Showed empathy when speaking to Alex Co- Browsed Confirmed the company name Showed Alex how to resolve their issue Asked for a callback number Followed up with an Alex Closed an SR Confirmed email address with Alex Researched an open SR Took over an SR Asked probing questions Advised of turn around time Asked if their issue was resolved Created a Child SR Called TSS Asked them to fill out the survey Transferred Alex to another department Discussed employee access Sent Alex a security code Sent an email Asked for the FEIN number Asked if Alex is or can log in to Run Confirmed the name of the caller Acknowledged the hold time Repeated back information provided by Alex Put the client on hold Added a note to an SR
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Advised of an amendment fee
Showed empathy when speaking to Alex
Co-Browsed
Confirmed the company name
Showed Alex how to resolve their issue
Asked for a callback number
Followed up with an Alex
Closed an SR
Confirmed email address with Alex
Researched an open SR
Took over an SR
Asked probing questions
Advised of turn around time
Asked if their issue was resolved
Created a Child SR
Called TSS
Asked them to fill out the survey
Transferred Alex to another department
Discussed employee access
Sent Alex a security code
Sent an email
Asked for the FEIN number
Asked if Alex is or can log in to Run
Confirmed the name of the caller
Acknowledged the hold time
Repeated back information provided by Alex
Put the client on hold
Added a note to an SR