CalledTSSConfirmedemailaddresswith AlexTransferredAlex toanotherdepartmentAsked fora callbacknumberAdded anote toan SRSent Alexa securitycodeSentanemailCreateda ChildSRTookover anSRRepeatedbackinformationprovided byAlexFollowedup withan AlexAcknowledgedthe hold timeClosedan SRAsked iftheir issuewasresolvedDiscussedemployeeaccessResearchedan open SRShowedAlex howto resolvetheir issueAsked ifAlex is orcan log into RunShowedempathywhenspeaking toAlexPut theclienton holdAskedthem to fillout thesurveyAdvised ofanamendmentfeeConfirmedthecompanynameAskedprobingquestionsConfirmedthe nameof thecallerCo-BrowsedAdvisedof turnaroundtimeAsked forthe FEINnumberCalledTSSConfirmedemailaddresswith AlexTransferredAlex toanotherdepartmentAsked fora callbacknumberAdded anote toan SRSent Alexa securitycodeSentanemailCreateda ChildSRTookover anSRRepeatedbackinformationprovided byAlexFollowedup withan AlexAcknowledgedthe hold timeClosedan SRAsked iftheir issuewasresolvedDiscussedemployeeaccessResearchedan open SRShowedAlex howto resolvetheir issueAsked ifAlex is orcan log into RunShowedempathywhenspeaking toAlexPut theclienton holdAskedthem to fillout thesurveyAdvised ofanamendmentfeeConfirmedthecompanynameAskedprobingquestionsConfirmedthe nameof thecallerCo-BrowsedAdvisedof turnaroundtimeAsked forthe FEINnumber

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called TSS
  2. Confirmed email address with Alex
  3. Transferred Alex to another department
  4. Asked for a callback number
  5. Added a note to an SR
  6. Sent Alex a security code
  7. Sent an email
  8. Created a Child SR
  9. Took over an SR
  10. Repeated back information provided by Alex
  11. Followed up with an Alex
  12. Acknowledged the hold time
  13. Closed an SR
  14. Asked if their issue was resolved
  15. Discussed employee access
  16. Researched an open SR
  17. Showed Alex how to resolve their issue
  18. Asked if Alex is or can log in to Run
  19. Showed empathy when speaking to Alex
  20. Put the client on hold
  21. Asked them to fill out the survey
  22. Advised of an amendment fee
  23. Confirmed the company name
  24. Asked probing questions
  25. Confirmed the name of the caller
  26. Co-Browsed
  27. Advised of turn around time
  28. Asked for the FEIN number