Createda ChildSRConfirmedthe nameof thecallerAsked forthe FEINnumberSentanemailAdded anote toan SRAsked ifAlex is orcan log into RunAskedthem to fillout thesurveyPut theclienton holdResearchedan open SRShowedAlex howto resolvetheir issueCalledTSSSent Alexa securitycodeAdvised ofanamendmentfeeAsked fora callbacknumberFollowedup withan AlexTookover anSRAsked iftheir issuewasresolvedDiscussedemployeeaccessRepeatedbackinformationprovided byAlexConfirmedthecompanynameAcknowledgedthe hold timeClosedan SRTransferredAlex toanotherdepartmentConfirmedemailaddresswith AlexAskedprobingquestionsShowedempathywhenspeaking toAlexAdvisedof turnaroundtimeCo-BrowsedCreateda ChildSRConfirmedthe nameof thecallerAsked forthe FEINnumberSentanemailAdded anote toan SRAsked ifAlex is orcan log into RunAskedthem to fillout thesurveyPut theclienton holdResearchedan open SRShowedAlex howto resolvetheir issueCalledTSSSent Alexa securitycodeAdvised ofanamendmentfeeAsked fora callbacknumberFollowedup withan AlexTookover anSRAsked iftheir issuewasresolvedDiscussedemployeeaccessRepeatedbackinformationprovided byAlexConfirmedthecompanynameAcknowledgedthe hold timeClosedan SRTransferredAlex toanotherdepartmentConfirmedemailaddresswith AlexAskedprobingquestionsShowedempathywhenspeaking toAlexAdvisedof turnaroundtimeCo-Browsed

Observation Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a Child SR
  2. Confirmed the name of the caller
  3. Asked for the FEIN number
  4. Sent an email
  5. Added a note to an SR
  6. Asked if Alex is or can log in to Run
  7. Asked them to fill out the survey
  8. Put the client on hold
  9. Researched an open SR
  10. Showed Alex how to resolve their issue
  11. Called TSS
  12. Sent Alex a security code
  13. Advised of an amendment fee
  14. Asked for a callback number
  15. Followed up with an Alex
  16. Took over an SR
  17. Asked if their issue was resolved
  18. Discussed employee access
  19. Repeated back information provided by Alex
  20. Confirmed the company name
  21. Acknowledged the hold time
  22. Closed an SR
  23. Transferred Alex to another department
  24. Confirmed email address with Alex
  25. Asked probing questions
  26. Showed empathy when speaking to Alex
  27. Advised of turn around time
  28. Co-Browsed