This bingo card has a free space and 28 words: Asked for a callback number, Confirmed the company name, Called TSS, Transferred Alex to another department, Asked if their issue was resolved, Discussed employee access, Advised of turn around time, Asked probing questions, Showed empathy when speaking to Alex, Acknowledged the hold time, Put the client on hold, Closed an SR, Added a note to an SR, Created a Child SR, Advised of an amendment fee, Co-Browsed, Showed Alex how to resolve their issue, Followed up with an Alex, Sent an email, Confirmed the name of the caller, Repeated back information provided by Alex, Researched an open SR, Took over an SR, Asked them to fill out the survey, Asked for the FEIN number, Confirmed email address with Alex, Asked if Alex is or can log in to Run and Sent Alex a security code.
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