The bankrequires....Solve theproblemtogether.Assist thecaller/email.Be willingtoapologize.I have yourinformationand will getback to youwith an update.What do youthink thebest solutionwould be?Takeownership.Let's worktogether toresolve yourproblem.I want to fullyresearch thisfor you andprovide youwith the bestanswer.Here'swhat I cando to help.I'm sorryyou havehad aproblem.May Isuggest....Use "let's"statements.Can I takeyour name/number andcall youback?Here is whatwe need fromyou to makethe necessaryadjustmentsTakeownershipI apologizethat youweremisinformed.Followuptimely.It's going totake me alittle time toresearch?I can makethenecessaryadjustments.Avoidplacingblame.I'd be happyto connectyou with theappropriatearea.Refer tothe bankas "we".I will getback to by<providedate/ time>.The bankrequires....Solve theproblemtogether.Assist thecaller/email.Be willingtoapologize.I have yourinformationand will getback to youwith an update.What do youthink thebest solutionwould be?Takeownership.Let's worktogether toresolve yourproblem.I want to fullyresearch thisfor you andprovide youwith the bestanswer.Here'swhat I cando to help.I'm sorryyou havehad aproblem.May Isuggest....Use "let's"statements.Can I takeyour name/number andcall youback?Here is whatwe need fromyou to makethe necessaryadjustmentsTakeownershipI apologizethat youweremisinformed.Followuptimely.It's going totake me alittle time toresearch?I can makethenecessaryadjustments.Avoidplacingblame.I'd be happyto connectyou with theappropriatearea.Refer tothe bankas "we".I will getback to by<providedate/ time>.

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The bank requires....
  2. Solve the problem together.
  3. Assist the caller/ email.
  4. Be willing to apologize.
  5. I have your information and will get back to you with an update.
  6. What do you think the best solution would be?
  7. Take ownership.
  8. Let's work together to resolve your problem.
  9. I want to fully research this for you and provide you with the best answer.
  10. Here's what I can do to help.
  11. I'm sorry you have had a problem.
  12. May I suggest....
  13. Use "let's" statements.
  14. Can I take your name/ number and call you back?
  15. Here is what we need from you to make the necessary adjustments
  16. Take ownership
  17. I apologize that you were misinformed.
  18. Follow up timely.
  19. It's going to take me a little time to research?
  20. I can make the necessary adjustments.
  21. Avoid placing blame.
  22. I'd be happy to connect you with the appropriate area.
  23. Refer to the bank as "we".
  24. I will get back to by <provide date/ time>.