What do youthink thebest solutionwould be?Takeownership.Assist thecaller/email.Be willingtoapologize.Here'swhat I cando to help.Followuptimely.I can makethenecessaryadjustments.Let's worktogether toresolve yourproblem.It's going totake me alittle time toresearch?I apologizethat youweremisinformed.May Isuggest....I'd be happyto connectyou with theappropriatearea.I will getback to by<providedate/ time>.Use "let's"statements.TakeownershipAvoidplacingblame.I have yourinformationand will getback to youwith an update.Here is whatwe need fromyou to makethe necessaryadjustmentsSolve theproblemtogether.I want to fullyresearch thisfor you andprovide youwith the bestanswer.I'm sorryyou havehad aproblem.Can I takeyour name/number andcall youback?The bankrequires....Refer tothe bankas "we".What do youthink thebest solutionwould be?Takeownership.Assist thecaller/email.Be willingtoapologize.Here'swhat I cando to help.Followuptimely.I can makethenecessaryadjustments.Let's worktogether toresolve yourproblem.It's going totake me alittle time toresearch?I apologizethat youweremisinformed.May Isuggest....I'd be happyto connectyou with theappropriatearea.I will getback to by<providedate/ time>.Use "let's"statements.TakeownershipAvoidplacingblame.I have yourinformationand will getback to youwith an update.Here is whatwe need fromyou to makethe necessaryadjustmentsSolve theproblemtogether.I want to fullyresearch thisfor you andprovide youwith the bestanswer.I'm sorryyou havehad aproblem.Can I takeyour name/number andcall youback?The bankrequires....Refer tothe bankas "we".

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What do you think the best solution would be?
  2. Take ownership.
  3. Assist the caller/ email.
  4. Be willing to apologize.
  5. Here's what I can do to help.
  6. Follow up timely.
  7. I can make the necessary adjustments.
  8. Let's work together to resolve your problem.
  9. It's going to take me a little time to research?
  10. I apologize that you were misinformed.
  11. May I suggest....
  12. I'd be happy to connect you with the appropriate area.
  13. I will get back to by <provide date/ time>.
  14. Use "let's" statements.
  15. Take ownership
  16. Avoid placing blame.
  17. I have your information and will get back to you with an update.
  18. Here is what we need from you to make the necessary adjustments
  19. Solve the problem together.
  20. I want to fully research this for you and provide you with the best answer.
  21. I'm sorry you have had a problem.
  22. Can I take your name/ number and call you back?
  23. The bank requires....
  24. Refer to the bank as "we".