(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Solve the problem together.
Take ownership.
Be willing to apologize.
I can make the necessary adjustments.
Use "let's" statements.
Take ownership
Avoid placing blame.
Follow up timely.
Here is what we need from you to make the necessary adjustments
I will get back to by <provide date/ time>.
I'd be happy to connect you with the appropriate area.
I have your information and will get back to you with an update.
Refer to the bank as "we".
May I suggest....
Can I take your name/ number and call you back?
The bank requires....
It's going to take me a little time to research?
I apologize that you were misinformed.
Let's work together to resolve your problem.
Here's what I can do to help.
I want to fully research this for you and provide you with the best answer.
