Here is whatwe need fromyou to makethe necessaryadjustmentsAssist thecaller/email.Followuptimely.I can makethenecessaryadjustments.Solve theproblemtogether.I will getback to by<providedate/ time>.Here'swhat I cando to help.I want to fullyresearch thisfor you andprovide youwith the bestanswer.I'd be happyto connectyou with theappropriatearea.Avoidplacingblame.Takeownership.Refer tothe bankas "we".I'm sorryyou havehad aproblem.What do youthink thebest solutionwould be?TakeownershipI apologizethat youweremisinformed.Use "let's"statements.I have yourinformationand will getback to youwith an update.Can I takeyour name/number andcall youback?May Isuggest....The bankrequires....Let's worktogether toresolve yourproblem.Be willingtoapologize.It's going totake me alittle time toresearch?Here is whatwe need fromyou to makethe necessaryadjustmentsAssist thecaller/email.Followuptimely.I can makethenecessaryadjustments.Solve theproblemtogether.I will getback to by<providedate/ time>.Here'swhat I cando to help.I want to fullyresearch thisfor you andprovide youwith the bestanswer.I'd be happyto connectyou with theappropriatearea.Avoidplacingblame.Takeownership.Refer tothe bankas "we".I'm sorryyou havehad aproblem.What do youthink thebest solutionwould be?TakeownershipI apologizethat youweremisinformed.Use "let's"statements.I have yourinformationand will getback to youwith an update.Can I takeyour name/number andcall youback?May Isuggest....The bankrequires....Let's worktogether toresolve yourproblem.Be willingtoapologize.It's going totake me alittle time toresearch?

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Here is what we need from you to make the necessary adjustments
  2. Assist the caller/ email.
  3. Follow up timely.
  4. I can make the necessary adjustments.
  5. Solve the problem together.
  6. I will get back to by <provide date/ time>.
  7. Here's what I can do to help.
  8. I want to fully research this for you and provide you with the best answer.
  9. I'd be happy to connect you with the appropriate area.
  10. Avoid placing blame.
  11. Take ownership.
  12. Refer to the bank as "we".
  13. I'm sorry you have had a problem.
  14. What do you think the best solution would be?
  15. Take ownership
  16. I apologize that you were misinformed.
  17. Use "let's" statements.
  18. I have your information and will get back to you with an update.
  19. Can I take your name/ number and call you back?
  20. May I suggest....
  21. The bank requires....
  22. Let's work together to resolve your problem.
  23. Be willing to apologize.
  24. It's going to take me a little time to research?