(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Avoid placing blame.
Let's work together to resolve your problem.
I will get back to by <provide date/ time>.
Can I take your name/ number and call you back?
May I suggest....
Be willing to apologize.
I'd be happy to connect you with the appropriate area.
I have your information and will get back to you with an update.
What do you think the best solution would be?
Here's what I can do to help.
Assist the caller/ email.
Take ownership
I can make the necessary adjustments.
I'm sorry you have had a problem.
It's going to take me a little time to research?
The bank requires....
Here is what we need from you to make the necessary adjustments
Solve the problem together.
Follow up timely.
Use "let's" statements.
Refer to the bank as "we".
I want to fully research this for you and provide you with the best answer.
