(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Avoid placing blame.
Use "let's" statements.
It's going to take me a little time to research?
I can make the necessary adjustments.
I have your information and will get back to you with an update.
Let's work together to resolve your problem.
I apologize that you were misinformed.
Be willing to apologize.
I will get back to by <provide date/ time>.
I'm sorry you have had a problem.
I'd be happy to connect you with the appropriate area.
Refer to the bank as "we".
Assist the caller/ email.
Can I take your name/ number and call you back?
Here's what I can do to help.
Here is what we need from you to make the necessary adjustments
I want to fully research this for you and provide you with the best answer.