Refer tothe bankas "we".I want to fullyresearch thisfor you andprovide youwith the bestanswer.The bankrequires....I will getback to by<providedate/ time>.I can makethenecessaryadjustments.May Isuggest....I have yourinformationand will getback to youwith an update.Here'swhat I cando to help.Followuptimely.Takeownership.I apologizethat youweremisinformed.Here is whatwe need fromyou to makethe necessaryadjustmentsIt's going totake me alittle time toresearch?Let's worktogether toresolve yourproblem.Be willingtoapologize.Use "let's"statements.I'd be happyto connectyou with theappropriatearea.Assist thecaller/email.TakeownershipWhat do youthink thebest solutionwould be?Solve theproblemtogether.Avoidplacingblame.I'm sorryyou havehad aproblem.Can I takeyour name/number andcall youback?Refer tothe bankas "we".I want to fullyresearch thisfor you andprovide youwith the bestanswer.The bankrequires....I will getback to by<providedate/ time>.I can makethenecessaryadjustments.May Isuggest....I have yourinformationand will getback to youwith an update.Here'swhat I cando to help.Followuptimely.Takeownership.I apologizethat youweremisinformed.Here is whatwe need fromyou to makethe necessaryadjustmentsIt's going totake me alittle time toresearch?Let's worktogether toresolve yourproblem.Be willingtoapologize.Use "let's"statements.I'd be happyto connectyou with theappropriatearea.Assist thecaller/email.TakeownershipWhat do youthink thebest solutionwould be?Solve theproblemtogether.Avoidplacingblame.I'm sorryyou havehad aproblem.Can I takeyour name/number andcall youback?

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer to the bank as "we".
  2. I want to fully research this for you and provide you with the best answer.
  3. The bank requires....
  4. I will get back to by <provide date/ time>.
  5. I can make the necessary adjustments.
  6. May I suggest....
  7. I have your information and will get back to you with an update.
  8. Here's what I can do to help.
  9. Follow up timely.
  10. Take ownership.
  11. I apologize that you were misinformed.
  12. Here is what we need from you to make the necessary adjustments
  13. It's going to take me a little time to research?
  14. Let's work together to resolve your problem.
  15. Be willing to apologize.
  16. Use "let's" statements.
  17. I'd be happy to connect you with the appropriate area.
  18. Assist the caller/ email.
  19. Take ownership
  20. What do you think the best solution would be?
  21. Solve the problem together.
  22. Avoid placing blame.
  23. I'm sorry you have had a problem.
  24. Can I take your name/ number and call you back?