(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Take ownership
Follow up timely.
Avoid placing blame.
It's going to take me a little time to research?
What do you think the best solution would be?
Take ownership.
I'd be happy to connect you with the appropriate area.
Let's work together to resolve your problem.
Assist the caller/ email.
Be willing to apologize.
Solve the problem together.
Use "let's" statements.
I want to fully research this for you and provide you with the best answer.
May I suggest....
Can I take your name/ number and call you back?
Here is what we need from you to make the necessary adjustments
Here's what I can do to help.
I will get back to by <provide date/ time>.
The bank requires....
I'm sorry you have had a problem.
I can make the necessary adjustments.
Refer to the bank as "we".
I have your information and will get back to you with an update.
