Let's worktogether toresolve yourproblem.May Isuggest....Can I takeyour name/number andcall youback?Be willingtoapologize.TakeownershipSolve theproblemtogether.I want to fullyresearch thisfor you andprovide youwith the bestanswer.I apologizethat youweremisinformed.I'd be happyto connectyou with theappropriatearea.Here is whatwe need fromyou to makethe necessaryadjustmentsI can makethenecessaryadjustments.Refer tothe bankas "we".The bankrequires....I have yourinformationand will getback to youwith an update.Followuptimely.What do youthink thebest solutionwould be?I'm sorryyou havehad aproblem.It's going totake me alittle time toresearch?Takeownership.Avoidplacingblame.I will getback to by<providedate/ time>.Use "let's"statements.Here'swhat I cando to help.Assist thecaller/email.Let's worktogether toresolve yourproblem.May Isuggest....Can I takeyour name/number andcall youback?Be willingtoapologize.TakeownershipSolve theproblemtogether.I want to fullyresearch thisfor you andprovide youwith the bestanswer.I apologizethat youweremisinformed.I'd be happyto connectyou with theappropriatearea.Here is whatwe need fromyou to makethe necessaryadjustmentsI can makethenecessaryadjustments.Refer tothe bankas "we".The bankrequires....I have yourinformationand will getback to youwith an update.Followuptimely.What do youthink thebest solutionwould be?I'm sorryyou havehad aproblem.It's going totake me alittle time toresearch?Takeownership.Avoidplacingblame.I will getback to by<providedate/ time>.Use "let's"statements.Here'swhat I cando to help.Assist thecaller/email.

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let's work together to resolve your problem.
  2. May I suggest....
  3. Can I take your name/ number and call you back?
  4. Be willing to apologize.
  5. Take ownership
  6. Solve the problem together.
  7. I want to fully research this for you and provide you with the best answer.
  8. I apologize that you were misinformed.
  9. I'd be happy to connect you with the appropriate area.
  10. Here is what we need from you to make the necessary adjustments
  11. I can make the necessary adjustments.
  12. Refer to the bank as "we".
  13. The bank requires....
  14. I have your information and will get back to you with an update.
  15. Follow up timely.
  16. What do you think the best solution would be?
  17. I'm sorry you have had a problem.
  18. It's going to take me a little time to research?
  19. Take ownership.
  20. Avoid placing blame.
  21. I will get back to by <provide date/ time>.
  22. Use "let's" statements.
  23. Here's what I can do to help.
  24. Assist the caller/ email.