TakeownershipLet's worktogether toresolve yourproblem.I'd be happyto connectyou with theappropriatearea.I have yourinformationand will getback to youwith an update.Can I takeyour name/number andcall youback?Assist thecaller/email.Here'swhat I cando to help.Refer tothe bankas "we".I will getback to by<providedate/ time>.Avoidplacingblame.I apologizethat youweremisinformed.I want to fullyresearch thisfor you andprovide youwith the bestanswer.Use "let's"statements.Here is whatwe need fromyou to makethe necessaryadjustmentsMay Isuggest....Takeownership.Followuptimely.I can makethenecessaryadjustments.It's going totake me alittle time toresearch?The bankrequires....I'm sorryyou havehad aproblem.Solve theproblemtogether.Be willingtoapologize.What do youthink thebest solutionwould be?TakeownershipLet's worktogether toresolve yourproblem.I'd be happyto connectyou with theappropriatearea.I have yourinformationand will getback to youwith an update.Can I takeyour name/number andcall youback?Assist thecaller/email.Here'swhat I cando to help.Refer tothe bankas "we".I will getback to by<providedate/ time>.Avoidplacingblame.I apologizethat youweremisinformed.I want to fullyresearch thisfor you andprovide youwith the bestanswer.Use "let's"statements.Here is whatwe need fromyou to makethe necessaryadjustmentsMay Isuggest....Takeownership.Followuptimely.I can makethenecessaryadjustments.It's going totake me alittle time toresearch?The bankrequires....I'm sorryyou havehad aproblem.Solve theproblemtogether.Be willingtoapologize.What do youthink thebest solutionwould be?

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take ownership
  2. Let's work together to resolve your problem.
  3. I'd be happy to connect you with the appropriate area.
  4. I have your information and will get back to you with an update.
  5. Can I take your name/ number and call you back?
  6. Assist the caller/ email.
  7. Here's what I can do to help.
  8. Refer to the bank as "we".
  9. I will get back to by <provide date/ time>.
  10. Avoid placing blame.
  11. I apologize that you were misinformed.
  12. I want to fully research this for you and provide you with the best answer.
  13. Use "let's" statements.
  14. Here is what we need from you to make the necessary adjustments
  15. May I suggest....
  16. Take ownership.
  17. Follow up timely.
  18. I can make the necessary adjustments.
  19. It's going to take me a little time to research?
  20. The bank requires....
  21. I'm sorry you have had a problem.
  22. Solve the problem together.
  23. Be willing to apologize.
  24. What do you think the best solution would be?