I apologizethat youweremisinformed.Use "let's"statements.I will getback to by<providedate/ time>.Here'swhat I cando to help.What do youthink thebest solutionwould be?May Isuggest....Let's worktogether toresolve yourproblem.The bankrequires....I'd be happyto connectyou with theappropriatearea.Be willingtoapologize.It's going totake me alittle time toresearch?Can I takeyour name/number andcall youback?Avoidplacingblame.I want to fullyresearch thisfor you andprovide youwith the bestanswer.TakeownershipI can makethenecessaryadjustments.Refer tothe bankas "we".I have yourinformationand will getback to youwith an update.Takeownership.Solve theproblemtogether.I'm sorryyou havehad aproblem.Followuptimely.Assist thecaller/email.Here is whatwe need fromyou to makethe necessaryadjustmentsI apologizethat youweremisinformed.Use "let's"statements.I will getback to by<providedate/ time>.Here'swhat I cando to help.What do youthink thebest solutionwould be?May Isuggest....Let's worktogether toresolve yourproblem.The bankrequires....I'd be happyto connectyou with theappropriatearea.Be willingtoapologize.It's going totake me alittle time toresearch?Can I takeyour name/number andcall youback?Avoidplacingblame.I want to fullyresearch thisfor you andprovide youwith the bestanswer.TakeownershipI can makethenecessaryadjustments.Refer tothe bankas "we".I have yourinformationand will getback to youwith an update.Takeownership.Solve theproblemtogether.I'm sorryyou havehad aproblem.Followuptimely.Assist thecaller/email.Here is whatwe need fromyou to makethe necessaryadjustments

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I apologize that you were misinformed.
  2. Use "let's" statements.
  3. I will get back to by <provide date/ time>.
  4. Here's what I can do to help.
  5. What do you think the best solution would be?
  6. May I suggest....
  7. Let's work together to resolve your problem.
  8. The bank requires....
  9. I'd be happy to connect you with the appropriate area.
  10. Be willing to apologize.
  11. It's going to take me a little time to research?
  12. Can I take your name/ number and call you back?
  13. Avoid placing blame.
  14. I want to fully research this for you and provide you with the best answer.
  15. Take ownership
  16. I can make the necessary adjustments.
  17. Refer to the bank as "we".
  18. I have your information and will get back to you with an update.
  19. Take ownership.
  20. Solve the problem together.
  21. I'm sorry you have had a problem.
  22. Follow up timely.
  23. Assist the caller/ email.
  24. Here is what we need from you to make the necessary adjustments