Here is whatwe need fromyou to makethe necessaryadjustmentsTakeownershipCan I takeyour name/number andcall youback?Refer tothe bankas "we".I'm sorryyou havehad aproblem.The bankrequires....It's going totake me alittle time toresearch?I'd be happyto connectyou with theappropriatearea.Assist thecaller/email.Let's worktogether toresolve yourproblem.I have yourinformationand will getback to youwith an update.Solve theproblemtogether.Here'swhat I cando to help.I want to fullyresearch thisfor you andprovide youwith the bestanswer.Use "let's"statements.Be willingtoapologize.Avoidplacingblame.I will getback to by<providedate/ time>.I apologizethat youweremisinformed.I can makethenecessaryadjustments.Takeownership.What do youthink thebest solutionwould be?Followuptimely.May Isuggest....Here is whatwe need fromyou to makethe necessaryadjustmentsTakeownershipCan I takeyour name/number andcall youback?Refer tothe bankas "we".I'm sorryyou havehad aproblem.The bankrequires....It's going totake me alittle time toresearch?I'd be happyto connectyou with theappropriatearea.Assist thecaller/email.Let's worktogether toresolve yourproblem.I have yourinformationand will getback to youwith an update.Solve theproblemtogether.Here'swhat I cando to help.I want to fullyresearch thisfor you andprovide youwith the bestanswer.Use "let's"statements.Be willingtoapologize.Avoidplacingblame.I will getback to by<providedate/ time>.I apologizethat youweremisinformed.I can makethenecessaryadjustments.Takeownership.What do youthink thebest solutionwould be?Followuptimely.May Isuggest....

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Here is what we need from you to make the necessary adjustments
  2. Take ownership
  3. Can I take your name/ number and call you back?
  4. Refer to the bank as "we".
  5. I'm sorry you have had a problem.
  6. The bank requires....
  7. It's going to take me a little time to research?
  8. I'd be happy to connect you with the appropriate area.
  9. Assist the caller/ email.
  10. Let's work together to resolve your problem.
  11. I have your information and will get back to you with an update.
  12. Solve the problem together.
  13. Here's what I can do to help.
  14. I want to fully research this for you and provide you with the best answer.
  15. Use "let's" statements.
  16. Be willing to apologize.
  17. Avoid placing blame.
  18. I will get back to by <provide date/ time>.
  19. I apologize that you were misinformed.
  20. I can make the necessary adjustments.
  21. Take ownership.
  22. What do you think the best solution would be?
  23. Follow up timely.
  24. May I suggest....