Followuptimely.Be willingtoapologize.Takeownership.I have yourinformationand will getback to youwith an update.Avoidplacingblame.I apologizethat youweremisinformed.Here'swhat I cando to help.Use "let's"statements.I will getback to by<providedate/ time>.Refer tothe bankas "we".What do youthink thebest solutionwould be?I'm sorryyou havehad aproblem.Let's worktogether toresolve yourproblem.Solve theproblemtogether.Here is whatwe need fromyou to makethe necessaryadjustmentsThe bankrequires....TakeownershipAssist thecaller/email.I can makethenecessaryadjustments.I want to fullyresearch thisfor you andprovide youwith the bestanswer.I'd be happyto connectyou with theappropriatearea.Can I takeyour name/number andcall youback?May Isuggest....It's going totake me alittle time toresearch?Followuptimely.Be willingtoapologize.Takeownership.I have yourinformationand will getback to youwith an update.Avoidplacingblame.I apologizethat youweremisinformed.Here'swhat I cando to help.Use "let's"statements.I will getback to by<providedate/ time>.Refer tothe bankas "we".What do youthink thebest solutionwould be?I'm sorryyou havehad aproblem.Let's worktogether toresolve yourproblem.Solve theproblemtogether.Here is whatwe need fromyou to makethe necessaryadjustmentsThe bankrequires....TakeownershipAssist thecaller/email.I can makethenecessaryadjustments.I want to fullyresearch thisfor you andprovide youwith the bestanswer.I'd be happyto connectyou with theappropriatearea.Can I takeyour name/number andcall youback?May Isuggest....It's going totake me alittle time toresearch?

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow up timely.
  2. Be willing to apologize.
  3. Take ownership.
  4. I have your information and will get back to you with an update.
  5. Avoid placing blame.
  6. I apologize that you were misinformed.
  7. Here's what I can do to help.
  8. Use "let's" statements.
  9. I will get back to by <provide date/ time>.
  10. Refer to the bank as "we".
  11. What do you think the best solution would be?
  12. I'm sorry you have had a problem.
  13. Let's work together to resolve your problem.
  14. Solve the problem together.
  15. Here is what we need from you to make the necessary adjustments
  16. The bank requires....
  17. Take ownership
  18. Assist the caller/ email.
  19. I can make the necessary adjustments.
  20. I want to fully research this for you and provide you with the best answer.
  21. I'd be happy to connect you with the appropriate area.
  22. Can I take your name/ number and call you back?
  23. May I suggest....
  24. It's going to take me a little time to research?