Use "let's"statements.I'd be happyto connectyou with theappropriatearea.Here is whatwe need fromyou to makethe necessaryadjustmentsSolve theproblemtogether.Can I takeyour name/number andcall youback?I have yourinformationand will getback to youwith an update.I'm sorryyou havehad aproblem.What do youthink thebest solutionwould be?Let's worktogether toresolve yourproblem.I apologizethat youweremisinformed.Avoidplacingblame.May Isuggest....It's going totake me alittle time toresearch?Takeownership.Be willingtoapologize.TakeownershipI want to fullyresearch thisfor you andprovide youwith the bestanswer.Followuptimely.Here'swhat I cando to help.Refer tothe bankas "we".The bankrequires....I can makethenecessaryadjustments.I will getback to by<providedate/ time>.Assist thecaller/email.Use "let's"statements.I'd be happyto connectyou with theappropriatearea.Here is whatwe need fromyou to makethe necessaryadjustmentsSolve theproblemtogether.Can I takeyour name/number andcall youback?I have yourinformationand will getback to youwith an update.I'm sorryyou havehad aproblem.What do youthink thebest solutionwould be?Let's worktogether toresolve yourproblem.I apologizethat youweremisinformed.Avoidplacingblame.May Isuggest....It's going totake me alittle time toresearch?Takeownership.Be willingtoapologize.TakeownershipI want to fullyresearch thisfor you andprovide youwith the bestanswer.Followuptimely.Here'swhat I cando to help.Refer tothe bankas "we".The bankrequires....I can makethenecessaryadjustments.I will getback to by<providedate/ time>.Assist thecaller/email.

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use "let's" statements.
  2. I'd be happy to connect you with the appropriate area.
  3. Here is what we need from you to make the necessary adjustments
  4. Solve the problem together.
  5. Can I take your name/ number and call you back?
  6. I have your information and will get back to you with an update.
  7. I'm sorry you have had a problem.
  8. What do you think the best solution would be?
  9. Let's work together to resolve your problem.
  10. I apologize that you were misinformed.
  11. Avoid placing blame.
  12. May I suggest....
  13. It's going to take me a little time to research?
  14. Take ownership.
  15. Be willing to apologize.
  16. Take ownership
  17. I want to fully research this for you and provide you with the best answer.
  18. Follow up timely.
  19. Here's what I can do to help.
  20. Refer to the bank as "we".
  21. The bank requires....
  22. I can make the necessary adjustments.
  23. I will get back to by <provide date/ time>.
  24. Assist the caller/ email.