Let's worktogether toresolve yourproblem.Assist thecaller/email.Can I takeyour name/number andcall youback?I want to fullyresearch thisfor you andprovide youwith the bestanswer.Avoidplacingblame.Be willingtoapologize.I can makethenecessaryadjustments.It's going totake me alittle time toresearch?Refer tothe bankas "we".I will getback to by<providedate/ time>.Takeownership.I have yourinformationand will getback to youwith an update.Here'swhat I cando to help.Here is whatwe need fromyou to makethe necessaryadjustmentsMay Isuggest....I apologizethat youweremisinformed.The bankrequires....What do youthink thebest solutionwould be?Solve theproblemtogether.Use "let's"statements.I'm sorryyou havehad aproblem.TakeownershipFollowuptimely.I'd be happyto connectyou with theappropriatearea.Let's worktogether toresolve yourproblem.Assist thecaller/email.Can I takeyour name/number andcall youback?I want to fullyresearch thisfor you andprovide youwith the bestanswer.Avoidplacingblame.Be willingtoapologize.I can makethenecessaryadjustments.It's going totake me alittle time toresearch?Refer tothe bankas "we".I will getback to by<providedate/ time>.Takeownership.I have yourinformationand will getback to youwith an update.Here'swhat I cando to help.Here is whatwe need fromyou to makethe necessaryadjustmentsMay Isuggest....I apologizethat youweremisinformed.The bankrequires....What do youthink thebest solutionwould be?Solve theproblemtogether.Use "let's"statements.I'm sorryyou havehad aproblem.TakeownershipFollowuptimely.I'd be happyto connectyou with theappropriatearea.

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let's work together to resolve your problem.
  2. Assist the caller/ email.
  3. Can I take your name/ number and call you back?
  4. I want to fully research this for you and provide you with the best answer.
  5. Avoid placing blame.
  6. Be willing to apologize.
  7. I can make the necessary adjustments.
  8. It's going to take me a little time to research?
  9. Refer to the bank as "we".
  10. I will get back to by <provide date/ time>.
  11. Take ownership.
  12. I have your information and will get back to you with an update.
  13. Here's what I can do to help.
  14. Here is what we need from you to make the necessary adjustments
  15. May I suggest....
  16. I apologize that you were misinformed.
  17. The bank requires....
  18. What do you think the best solution would be?
  19. Solve the problem together.
  20. Use "let's" statements.
  21. I'm sorry you have had a problem.
  22. Take ownership
  23. Follow up timely.
  24. I'd be happy to connect you with the appropriate area.