This bingo card has a free space and 24 words: It's going to take me a little time to research?, Assist the caller/ email., I want to fully research this for you and provide you with the best answer., Be willing to apologize., Here's what I can do to help., May I suggest...., The bank requires...., Solve the problem together., I'm sorry you have had a problem., I apologize that you were misinformed., What do you think the best solution would be?, Let's work together to resolve your problem., I can make the necessary adjustments., Here is what we need from you to make the necessary adjustments, Use "let's" statements., Refer to the bank as "we"., Take ownership, I have your information and will get back to you with an update., Avoid placing blame., I'd be happy to connect you with the appropriate area., Take ownership., I will get back to by <provide date/ time>., Follow up timely. and Can I take your name/ number and call you back?.
5 Star Service | RESPONSIBILITY | RESPONSIBILITY | RESPONSIBILITY | RESPONSIBILITY
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