(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt goes on a rant before you can say anything
Had to call to reach a nurse on fam
Had to send a message to care team about earlier appts
Pt hangs up on you
Medication problem
got 2 calls from triage line
You have plans this weekend
transfer to specialty
Pt complains about how far out the schedule is to be seen by provider
add pt's insurance
med refill
you or pt brings up the weather
Pt's spouse calling on behalf of them
sat in ready for 5 min
Verified pts address and insurance for 10 pts
sent pt to triage nurse
called Rochester referral line
reschedule appt
scheduled multiple pt's in 1 call
Pt swears
pt wants refill before end of day
Pt asking for a referral to somewhere outside of mayo clinic
used the language line 2 times
got pt in the same day clinic on the same day they called
