(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt asking for a referral to somewhere outside of mayo clinic
scheduled multiple pt's in 1 call
Pt swears
add pt's insurance
used the language line 2 times
Verified pts address and insurance for 10 pts
Had to call to reach a nurse on fam
got 2 calls from triage line
got pt in the same day clinic on the same day they called
You have plans this weekend
transfer to specialty
Pt hangs up on you
Had to send a message to care team about earlier appts
Medication problem
you or pt brings up the weather
reschedule appt
called Rochester referral line
sent pt to triage nurse
med refill
pt wants refill before end of day
Pt's spouse calling on behalf of them
sat in ready for 5 min
Pt goes on a rant before you can say anything
Pt complains about how far out the schedule is to be seen by provider
