(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt hangs up on you
Pt swears
transfer to specialty
sat in ready for 5 min
got 2 calls from triage line
sent pt to triage nurse
add pt's insurance
Pt complains about how far out the schedule is to be seen by provider
Verified pts address and insurance for 10 pts
got pt in the same day clinic on the same day they called
Pt asking for a referral to somewhere outside of mayo clinic
Medication problem
Pt goes on a rant before you can say anything
called Rochester referral line
med refill
you or pt brings up the weather
reschedule appt
Had to call to reach a nurse on fam
used the language line 2 times
Had to send a message to care team about earlier appts
