(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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sat in ready for 5 min
scheduled multiple pt's in 1 call
Had to send a message to care team about earlier appts
transfer to specialty
Pt's spouse calling on behalf of them
med refill
Medication problem
reschedule appt
you or pt brings up the weather
used the language line 2 times
Verified pts address and insurance for 10 pts
Pt asking for a referral to somewhere outside of mayo clinic
Pt swears
add pt's insurance
got 2 calls from triage line
Pt complains about how far out the schedule is to be seen by provider
called Rochester referral line
Pt goes on a rant before you can say anything
got pt in the same day clinic on the same day they called
