Pt hangsup onyouMedicationproblemPt complainsabout how farout theschedule is tobe seen byprovidergot pt in thesame dayclinic on thesame daythey calledHad to senda messageto care teamabout earlierapptsused thelanguageline 2timestransfertospecialtyrescheduleapptPt asking fora referral tosomewhereoutside ofmayo clinicscheduledmultiplept's in 1callgot 2calls fromtriage lineyou or ptbrings uptheweatherPtswearssat inready for5 minpt wantsrefillbefore endof dayVerified ptsaddress andinsurancefor 10 ptsmedrefillHad to callto reach anurse onfamadd pt'sinsurancecalledRochesterreferrallineYou haveplans thisweekendsent ptto triagenursePt goes on arant beforeyou can sayanythingPt's spousecalling onbehalf ofthemPt hangsup onyouMedicationproblemPt complainsabout how farout theschedule is tobe seen byprovidergot pt in thesame dayclinic on thesame daythey calledHad to senda messageto care teamabout earlierapptsused thelanguageline 2timestransfertospecialtyrescheduleapptPt asking fora referral tosomewhereoutside ofmayo clinicscheduledmultiplept's in 1callgot 2calls fromtriage lineyou or ptbrings uptheweatherPtswearssat inready for5 minpt wantsrefillbefore endof dayVerified ptsaddress andinsurancefor 10 ptsmedrefillHad to callto reach anurse onfamadd pt'sinsurancecalledRochesterreferrallineYou haveplans thisweekendsent ptto triagenursePt goes on arant beforeyou can sayanythingPt's spousecalling onbehalf ofthem

BINGO FRIDAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt hangs up on you
  2. Medication problem
  3. Pt complains about how far out the schedule is to be seen by provider
  4. got pt in the same day clinic on the same day they called
  5. Had to send a message to care team about earlier appts
  6. used the language line 2 times
  7. transfer to specialty
  8. reschedule appt
  9. Pt asking for a referral to somewhere outside of mayo clinic
  10. scheduled multiple pt's in 1 call
  11. got 2 calls from triage line
  12. you or pt brings up the weather
  13. Pt swears
  14. sat in ready for 5 min
  15. pt wants refill before end of day
  16. Verified pts address and insurance for 10 pts
  17. med refill
  18. Had to call to reach a nurse on fam
  19. add pt's insurance
  20. called Rochester referral line
  21. You have plans this weekend
  22. sent pt to triage nurse
  23. Pt goes on a rant before you can say anything
  24. Pt's spouse calling on behalf of them