(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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used the language line 2 times
Pt hangs up on you
Verified pts address and insurance for 10 pts
sat in ready for 5 min
sent pt to triage nurse
Pt swears
you or pt brings up the weather
You have plans this weekend
pt wants refill before end of day
reschedule appt
got pt in the same day clinic on the same day they called
add pt's insurance
Pt's spouse calling on behalf of them
scheduled multiple pt's in 1 call
Pt goes on a rant before you can say anything
Had to send a message to care team about earlier appts
Pt asking for a referral to somewhere outside of mayo clinic
med refill
Pt complains about how far out the schedule is to be seen by provider
