This bingo card has a free space and 24 words: got pt in the same day clinic on the same day they called, Pt goes on a rant before you can say anything, called Rochester referral line, got 2 calls from triage line, Had to send a message to care team about earlier appts, You have plans this weekend, sat in ready for 5 min, Medication problem, Had to call to reach a nurse on fam, Verified pts address and insurance for 10 pts, Pt hangs up on you, Pt asking for a referral to somewhere outside of mayo clinic, you or pt brings up the weather, Pt's spouse calling on behalf of them, used the language line 2 times, med refill, Pt swears, scheduled multiple pt's in 1 call, sent pt to triage nurse, transfer to specialty, Pt complains about how far out the schedule is to be seen by provider, pt wants refill before end of day, reschedule appt and add pt's insurance.
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