Receive a 5star CSATfrom a S500customerUpdate 1ApolloDocumentMake 1troubleshootingYouTube videoUpdate apublicdocumentwith in aprivate repoCreate 1ApolloDocumentHave athroughputof 1.2 at theend of themonthLead abrownbag/trainingsessionSubmita bugto PGGet a5-starsurveyGet a 5-staron a casewhere youneed to createa collabCreate 1Apollo GuidedTroubleshooterGet five5-stars in1 weekUpdate 1ApolloDocumentGet a 5-star fromamisrouteWatch 1customersupport relatedtraining onLinkedInLearniingSubmit afeaturerequest toPGGet a 5-star fromamisrouteCreate 1AlchemyruleCreate 1ApolloDocumentUpdate apublicdocumentwith in aprivate repoGet a 5-star froma productlimitationHave a 5-star chatCSAT at theend of themonthUpdate aTSGdocumentGet five5-stars in1 weekGet a 5-staron a casewhere youneed to takeit offlineReceive apositivefeedback emailfrom a satisfiedcustomerEarn acustomerherobadgeGet a 5-staron a casewhere youneed to createa collabGet 3 5-starsurveys thathave acustomercoment in itGet a5-starsurveyRequestpermissionsto accessAlchemyCreate 1Apollo GuidedTroubleshooterCreate 1AlchemyruleWatch 2 live orrecordedvideos from theSupportabilitySummitHave athroughputof 1.5 at theend of themonthGet FDRmetric"suceeded"for 10 chats /casesCreate aTSGdocumentGet a 5-star on anofflinecaseEarn acustomerherobadgeWatch 1customersupport relatedtraining onLinkedInLearniingGet a 5-star froma productlimitationWatch 2 live orrecordedvideos from theSupportabilitySummitMake 1troubleshootingvideoRequestpermissionsto accessAlchemyReceive a 5star CSATfrom a S500customerUpdate 1ApolloDocumentMake 1troubleshootingYouTube videoUpdate apublicdocumentwith in aprivate repoCreate 1ApolloDocumentHave athroughputof 1.2 at theend of themonthLead abrownbag/trainingsessionSubmita bugto PGGet a5-starsurveyGet a 5-staron a casewhere youneed to createa collabCreate 1Apollo GuidedTroubleshooterGet five5-stars in1 weekUpdate 1ApolloDocumentGet a 5-star fromamisrouteWatch 1customersupport relatedtraining onLinkedInLearniingSubmit afeaturerequest toPGGet a 5-star fromamisrouteCreate 1AlchemyruleCreate 1ApolloDocumentUpdate apublicdocumentwith in aprivate repoGet a 5-star froma productlimitationHave a 5-star chatCSAT at theend of themonthUpdate aTSGdocumentGet five5-stars in1 weekGet a 5-staron a casewhere youneed to takeit offlineReceive apositivefeedback emailfrom a satisfiedcustomerEarn acustomerherobadgeGet a 5-staron a casewhere youneed to createa collabGet 3 5-starsurveys thathave acustomercoment in itGet a5-starsurveyRequestpermissionsto accessAlchemyCreate 1Apollo GuidedTroubleshooterCreate 1AlchemyruleWatch 2 live orrecordedvideos from theSupportabilitySummitHave athroughputof 1.5 at theend of themonthGet FDRmetric"suceeded"for 10 chats /casesCreate aTSGdocumentGet a 5-star on anofflinecaseEarn acustomerherobadgeWatch 1customersupport relatedtraining onLinkedInLearniingGet a 5-star froma productlimitationWatch 2 live orrecordedvideos from theSupportabilitySummitMake 1troubleshootingvideoRequestpermissionsto accessAlchemy

ACES Supportability Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a 5 star CSAT from a S500 customer
  2. Update 1 Apollo Document
  3. Make 1 troubleshooting YouTube video
  4. Update a public document with in a private repo
  5. Create 1 Apollo Document
  6. Have a throughput of 1.2 at the end of the month
  7. Lead a brownbag/training session
  8. Submit a bug to PG
  9. Get a 5-star survey
  10. Get a 5-star on a case where you need to create a collab
  11. Create 1 Apollo Guided Troubleshooter
  12. Get five 5-stars in 1 week
  13. Update 1 Apollo Document
  14. Get a 5-star from a misroute
  15. Watch 1 customer support related training on LinkedIn Learniing
  16. Submit a feature request to PG
  17. Get a 5-star from a misroute
  18. Create 1 Alchemy rule
  19. Create 1 Apollo Document
  20. Update a public document with in a private repo
  21. Get a 5-star from a product limitation
  22. Have a 5-star chat CSAT at the end of the month
  23. Update a TSG document
  24. Get five 5-stars in 1 week
  25. Get a 5-star on a case where you need to take it offline
  26. Receive a positive feedback email from a satisfied customer
  27. Earn a customer hero badge
  28. Get a 5-star on a case where you need to create a collab
  29. Get 3 5-star surveys that have a customer coment in it
  30. Get a 5-star survey
  31. Request permissions to access Alchemy
  32. Create 1 Apollo Guided Troubleshooter
  33. Create 1 Alchemy rule
  34. Watch 2 live or recorded videos from the Supportability Summit
  35. Have a throughput of 1.5 at the end of the month
  36. Get FDR metric "suceeded" for 10 chats / cases
  37. Create a TSG document
  38. Get a 5-star on an offline case
  39. Earn a customer hero badge
  40. Watch 1 customer support related training on LinkedIn Learniing
  41. Get a 5-star from a product limitation
  42. Watch 2 live or recorded videos from the Supportability Summit
  43. Make 1 troubleshooting video
  44. Request permissions to access Alchemy