Customerwanted topay theirbillSent areprintrequestHelped ateammatein thegroup chatEmailed acustomertheirpolicyCustomerasked fornextpayment duedatedidnt takean extrarr breakClockedin ontimeTold acustomer thattheir accountwas alreadycancelledCustomerhad anEFGaccountHad togive LOCproceduresCustomerwanted tocancelGave theclaimsprocesscorrectlyCustomerhad aMotoAssurepolicyCustomerhad aWalcoaccountTransferreda call toclaimswent overcoveragewith acustomerCustomerhad aZurichaccountI took25 callstodayCustomerhad aPaylinkaccountCustomerhad aHeadstartcoverageCustomerasked meaboutrefund infoCustomerhad anAxiomhome policyWarmTransferreda customerto anotherdepartmentSaid thecorrectcampaign inclosing scriptCustomerwanted topay theirbillSent areprintrequestHelped ateammatein thegroup chatEmailed acustomertheirpolicyCustomerasked fornextpayment duedatedidnt takean extrarr breakClockedin ontimeTold acustomer thattheir accountwas alreadycancelledCustomerhad anEFGaccountHad togive LOCproceduresCustomerwanted tocancelGave theclaimsprocesscorrectlyCustomerhad aMotoAssurepolicyCustomerhad aWalcoaccountTransferreda call toclaimswent overcoveragewith acustomerCustomerhad aZurichaccountI took25 callstodayCustomerhad aPaylinkaccountCustomerhad aHeadstartcoverageCustomerasked meaboutrefund infoCustomerhad anAxiomhome policyWarmTransferreda customerto anotherdepartmentSaid thecorrectcampaign inclosing script

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer wanted to pay their bill
  2. Sent a reprint request
  3. Helped a teammate in the group chat
  4. Emailed a customer their policy
  5. Customer asked for next payment due date
  6. didnt take an extra rr break
  7. Clocked in on time
  8. Told a customer that their account was already cancelled
  9. Customer had an EFG account
  10. Had to give LOC procedures
  11. Customer wanted to cancel
  12. Gave the claims process correctly
  13. Customer had a MotoAssure policy
  14. Customer had a Walco account
  15. Transferred a call to claims
  16. went over coverage with a customer
  17. Customer had a Zurich account
  18. I took 25 calls today
  19. Customer had a Paylink account
  20. Customer had a Headstart coverage
  21. Customer asked me about refund info
  22. Customer had an Axiom home policy
  23. Warm Transferred a customer to another department
  24. Said the correct campaign in closing script