Customerhad aZurichaccountdidnt takean extrarr breakHad togive LOCprocedureswent overcoveragewith acustomerClockedin ontimeCustomerwanted tocancelI took25 callstodayCustomerhad aWalcoaccountCustomerhad anEFGaccountSent areprintrequestTransferreda call toclaimsCustomerasked fornextpayment duedateGave theclaimsprocesscorrectlyTold acustomer thattheir accountwas alreadycancelledSaid thecorrectcampaign inclosing scriptWarmTransferreda customerto anotherdepartmentHelped ateammatein thegroup chatCustomerhad anAxiomhome policyEmailed acustomertheirpolicyCustomerhad aMotoAssurepolicyCustomerhad aHeadstartcoverageCustomerhad aPaylinkaccountCustomerwanted topay theirbillCustomerasked meaboutrefund infoCustomerhad aZurichaccountdidnt takean extrarr breakHad togive LOCprocedureswent overcoveragewith acustomerClockedin ontimeCustomerwanted tocancelI took25 callstodayCustomerhad aWalcoaccountCustomerhad anEFGaccountSent areprintrequestTransferreda call toclaimsCustomerasked fornextpayment duedateGave theclaimsprocesscorrectlyTold acustomer thattheir accountwas alreadycancelledSaid thecorrectcampaign inclosing scriptWarmTransferreda customerto anotherdepartmentHelped ateammatein thegroup chatCustomerhad anAxiomhome policyEmailed acustomertheirpolicyCustomerhad aMotoAssurepolicyCustomerhad aHeadstartcoverageCustomerhad aPaylinkaccountCustomerwanted topay theirbillCustomerasked meaboutrefund info

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer had a Zurich account
  2. didnt take an extra rr break
  3. Had to give LOC procedures
  4. went over coverage with a customer
  5. Clocked in on time
  6. Customer wanted to cancel
  7. I took 25 calls today
  8. Customer had a Walco account
  9. Customer had an EFG account
  10. Sent a reprint request
  11. Transferred a call to claims
  12. Customer asked for next payment due date
  13. Gave the claims process correctly
  14. Told a customer that their account was already cancelled
  15. Said the correct campaign in closing script
  16. Warm Transferred a customer to another department
  17. Helped a teammate in the group chat
  18. Customer had an Axiom home policy
  19. Emailed a customer their policy
  20. Customer had a MotoAssure policy
  21. Customer had a Headstart coverage
  22. Customer had a Paylink account
  23. Customer wanted to pay their bill
  24. Customer asked me about refund info