went overcoveragewith acustomerHad togive LOCproceduresSaid thecorrectcampaign inclosing scriptGave theclaimsprocesscorrectlySent areprintrequestCustomerhad aPaylinkaccountCustomerhad aMotoAssurepolicyCustomerasked fornextpayment duedateWarmTransferreda customerto anotherdepartmentHelped ateammatein thegroup chatClockedin ontimeI took25 callstodayCustomerhad aZurichaccountCustomerwanted tocancelCustomerhad anAxiomhome policyCustomerhad aWalcoaccountTold acustomer thattheir accountwas alreadycancelledCustomerasked meaboutrefund infodidnt takean extrarr breakEmailed acustomertheirpolicyCustomerwanted topay theirbillCustomerhad aHeadstartcoverageTransferreda call toclaimsCustomerhad anEFGaccountwent overcoveragewith acustomerHad togive LOCproceduresSaid thecorrectcampaign inclosing scriptGave theclaimsprocesscorrectlySent areprintrequestCustomerhad aPaylinkaccountCustomerhad aMotoAssurepolicyCustomerasked fornextpayment duedateWarmTransferreda customerto anotherdepartmentHelped ateammatein thegroup chatClockedin ontimeI took25 callstodayCustomerhad aZurichaccountCustomerwanted tocancelCustomerhad anAxiomhome policyCustomerhad aWalcoaccountTold acustomer thattheir accountwas alreadycancelledCustomerasked meaboutrefund infodidnt takean extrarr breakEmailed acustomertheirpolicyCustomerwanted topay theirbillCustomerhad aHeadstartcoverageTransferreda call toclaimsCustomerhad anEFGaccount

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. went over coverage with a customer
  2. Had to give LOC procedures
  3. Said the correct campaign in closing script
  4. Gave the claims process correctly
  5. Sent a reprint request
  6. Customer had a Paylink account
  7. Customer had a MotoAssure policy
  8. Customer asked for next payment due date
  9. Warm Transferred a customer to another department
  10. Helped a teammate in the group chat
  11. Clocked in on time
  12. I took 25 calls today
  13. Customer had a Zurich account
  14. Customer wanted to cancel
  15. Customer had an Axiom home policy
  16. Customer had a Walco account
  17. Told a customer that their account was already cancelled
  18. Customer asked me about refund info
  19. didnt take an extra rr break
  20. Emailed a customer their policy
  21. Customer wanted to pay their bill
  22. Customer had a Headstart coverage
  23. Transferred a call to claims
  24. Customer had an EFG account