Customerhad aHeadstartcoverageSent areprintrequestTold acustomer thattheir accountwas alreadycancelledCustomerhad aWalcoaccountTransferreda call toclaimsCustomerhad aMotoAssurepolicyCustomerasked meaboutrefund infoCustomerhad anEFGaccountI took25 callstodayCustomerhad aZurichaccountCustomerasked fornextpayment duedatewent overcoveragewith acustomerHad togive LOCproceduresGave theclaimsprocesscorrectlyCustomerwanted topay theirbillClockedin ontimeHelped ateammatein thegroup chatCustomerhad anAxiomhome policySaid thecorrectcampaign inclosing scriptCustomerwanted tocancelWarmTransferreda customerto anotherdepartmentdidnt takean extrarr breakEmailed acustomertheirpolicyCustomerhad aPaylinkaccountCustomerhad aHeadstartcoverageSent areprintrequestTold acustomer thattheir accountwas alreadycancelledCustomerhad aWalcoaccountTransferreda call toclaimsCustomerhad aMotoAssurepolicyCustomerasked meaboutrefund infoCustomerhad anEFGaccountI took25 callstodayCustomerhad aZurichaccountCustomerasked fornextpayment duedatewent overcoveragewith acustomerHad togive LOCproceduresGave theclaimsprocesscorrectlyCustomerwanted topay theirbillClockedin ontimeHelped ateammatein thegroup chatCustomerhad anAxiomhome policySaid thecorrectcampaign inclosing scriptCustomerwanted tocancelWarmTransferreda customerto anotherdepartmentdidnt takean extrarr breakEmailed acustomertheirpolicyCustomerhad aPaylinkaccount

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer had a Headstart coverage
  2. Sent a reprint request
  3. Told a customer that their account was already cancelled
  4. Customer had a Walco account
  5. Transferred a call to claims
  6. Customer had a MotoAssure policy
  7. Customer asked me about refund info
  8. Customer had an EFG account
  9. I took 25 calls today
  10. Customer had a Zurich account
  11. Customer asked for next payment due date
  12. went over coverage with a customer
  13. Had to give LOC procedures
  14. Gave the claims process correctly
  15. Customer wanted to pay their bill
  16. Clocked in on time
  17. Helped a teammate in the group chat
  18. Customer had an Axiom home policy
  19. Said the correct campaign in closing script
  20. Customer wanted to cancel
  21. Warm Transferred a customer to another department
  22. didnt take an extra rr break
  23. Emailed a customer their policy
  24. Customer had a Paylink account