went overcoveragewith acustomerCustomerhad aZurichaccountClockedin ontimedidnt takean extrarr breakCustomerhad aPaylinkaccountHad togive LOCproceduresCustomerhad aWalcoaccountTransferreda call toclaimsCustomerhad aHeadstartcoverageTold acustomer thattheir accountwas alreadycancelledEmailed acustomertheirpolicySent areprintrequestCustomerhad anAxiomhome policyCustomerhad aMotoAssurepolicyCustomerwanted topay theirbillSaid thecorrectcampaign inclosing scriptCustomerhad anEFGaccountWarmTransferreda customerto anotherdepartmentGave theclaimsprocesscorrectlyCustomerasked fornextpayment duedateI took25 callstodayHelped ateammatein thegroup chatCustomerasked meaboutrefund infoCustomerwanted tocancelwent overcoveragewith acustomerCustomerhad aZurichaccountClockedin ontimedidnt takean extrarr breakCustomerhad aPaylinkaccountHad togive LOCproceduresCustomerhad aWalcoaccountTransferreda call toclaimsCustomerhad aHeadstartcoverageTold acustomer thattheir accountwas alreadycancelledEmailed acustomertheirpolicySent areprintrequestCustomerhad anAxiomhome policyCustomerhad aMotoAssurepolicyCustomerwanted topay theirbillSaid thecorrectcampaign inclosing scriptCustomerhad anEFGaccountWarmTransferreda customerto anotherdepartmentGave theclaimsprocesscorrectlyCustomerasked fornextpayment duedateI took25 callstodayHelped ateammatein thegroup chatCustomerasked meaboutrefund infoCustomerwanted tocancel

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. went over coverage with a customer
  2. Customer had a Zurich account
  3. Clocked in on time
  4. didnt take an extra rr break
  5. Customer had a Paylink account
  6. Had to give LOC procedures
  7. Customer had a Walco account
  8. Transferred a call to claims
  9. Customer had a Headstart coverage
  10. Told a customer that their account was already cancelled
  11. Emailed a customer their policy
  12. Sent a reprint request
  13. Customer had an Axiom home policy
  14. Customer had a MotoAssure policy
  15. Customer wanted to pay their bill
  16. Said the correct campaign in closing script
  17. Customer had an EFG account
  18. Warm Transferred a customer to another department
  19. Gave the claims process correctly
  20. Customer asked for next payment due date
  21. I took 25 calls today
  22. Helped a teammate in the group chat
  23. Customer asked me about refund info
  24. Customer wanted to cancel