Customerhad aPaylinkaccountCustomerwanted topay theirbillCustomerhad aHeadstartcoverageSaid thecorrectcampaign inclosing scriptTransferreda call toclaimsClockedin ontimeCustomerasked fornextpayment duedateWarmTransferreda customerto anotherdepartmentdidnt takean extrarr breakEmailed acustomertheirpolicyTold acustomer thattheir accountwas alreadycancelledI took25 callstodayCustomerhad aMotoAssurepolicyGave theclaimsprocesscorrectlyHad togive LOCproceduresHelped ateammatein thegroup chatCustomerhad anAxiomhome policyCustomerhad anEFGaccountCustomerwanted tocancelSent areprintrequestCustomerasked meaboutrefund infowent overcoveragewith acustomerCustomerhad aZurichaccountCustomerhad aWalcoaccountCustomerhad aPaylinkaccountCustomerwanted topay theirbillCustomerhad aHeadstartcoverageSaid thecorrectcampaign inclosing scriptTransferreda call toclaimsClockedin ontimeCustomerasked fornextpayment duedateWarmTransferreda customerto anotherdepartmentdidnt takean extrarr breakEmailed acustomertheirpolicyTold acustomer thattheir accountwas alreadycancelledI took25 callstodayCustomerhad aMotoAssurepolicyGave theclaimsprocesscorrectlyHad togive LOCproceduresHelped ateammatein thegroup chatCustomerhad anAxiomhome policyCustomerhad anEFGaccountCustomerwanted tocancelSent areprintrequestCustomerasked meaboutrefund infowent overcoveragewith acustomerCustomerhad aZurichaccountCustomerhad aWalcoaccount

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer had a Paylink account
  2. Customer wanted to pay their bill
  3. Customer had a Headstart coverage
  4. Said the correct campaign in closing script
  5. Transferred a call to claims
  6. Clocked in on time
  7. Customer asked for next payment due date
  8. Warm Transferred a customer to another department
  9. didnt take an extra rr break
  10. Emailed a customer their policy
  11. Told a customer that their account was already cancelled
  12. I took 25 calls today
  13. Customer had a MotoAssure policy
  14. Gave the claims process correctly
  15. Had to give LOC procedures
  16. Helped a teammate in the group chat
  17. Customer had an Axiom home policy
  18. Customer had an EFG account
  19. Customer wanted to cancel
  20. Sent a reprint request
  21. Customer asked me about refund info
  22. went over coverage with a customer
  23. Customer had a Zurich account
  24. Customer had a Walco account