Transferreda call toclaimsCustomerhad anEFGaccountTold acustomer thattheir accountwas alreadycancelledCustomerhad anAxiomhome policySaid thecorrectcampaign inclosing scriptGave theclaimsprocesscorrectlywent overcoveragewith acustomerdidnt takean extrarr breakHad togive LOCproceduresSent areprintrequestCustomerhad aZurichaccountClockedin ontimeCustomerhad aHeadstartcoverageCustomerhad aPaylinkaccountHelped ateammatein thegroup chatCustomerwanted tocancelEmailed acustomertheirpolicyCustomerasked fornextpayment duedateWarmTransferreda customerto anotherdepartmentCustomerhad aMotoAssurepolicyI took25 callstodayCustomerwanted topay theirbillCustomerasked meaboutrefund infoCustomerhad aWalcoaccountTransferreda call toclaimsCustomerhad anEFGaccountTold acustomer thattheir accountwas alreadycancelledCustomerhad anAxiomhome policySaid thecorrectcampaign inclosing scriptGave theclaimsprocesscorrectlywent overcoveragewith acustomerdidnt takean extrarr breakHad togive LOCproceduresSent areprintrequestCustomerhad aZurichaccountClockedin ontimeCustomerhad aHeadstartcoverageCustomerhad aPaylinkaccountHelped ateammatein thegroup chatCustomerwanted tocancelEmailed acustomertheirpolicyCustomerasked fornextpayment duedateWarmTransferreda customerto anotherdepartmentCustomerhad aMotoAssurepolicyI took25 callstodayCustomerwanted topay theirbillCustomerasked meaboutrefund infoCustomerhad aWalcoaccount

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a call to claims
  2. Customer had an EFG account
  3. Told a customer that their account was already cancelled
  4. Customer had an Axiom home policy
  5. Said the correct campaign in closing script
  6. Gave the claims process correctly
  7. went over coverage with a customer
  8. didnt take an extra rr break
  9. Had to give LOC procedures
  10. Sent a reprint request
  11. Customer had a Zurich account
  12. Clocked in on time
  13. Customer had a Headstart coverage
  14. Customer had a Paylink account
  15. Helped a teammate in the group chat
  16. Customer wanted to cancel
  17. Emailed a customer their policy
  18. Customer asked for next payment due date
  19. Warm Transferred a customer to another department
  20. Customer had a MotoAssure policy
  21. I took 25 calls today
  22. Customer wanted to pay their bill
  23. Customer asked me about refund info
  24. Customer had a Walco account