Reached 95%answer rate ordocumentedtechissues/ticketsBeentransferred acall from MSforassistanceBeen setas a back-up for ateammateassisted withrental processand rationaleon an existingclaimReceive acomplimentfrom a Memberfor their serviceexperienceAssist anotherdepartmentwith an inboxrequest (RMS,UW, BS, etc.)Reachedadherenceof 85% formonthAssisted withan existingclaim callfrom a Shopmade an MOIassignmenton an existingclaim that isnot yoursAll Inboxesreasonablybroker/memberengaged orcompletedwithin 2hrsFacilitate aServiceRequest(ZZ) for amemberAssisted withan existingclaim callfrom aClaimantAssisted withan existingclaim callfrom aMemberVolunteeredfor an openweekendshiftAnswered aMS questionin theTeams chatAssisted withan existingclaim callfrom aBrokerReached 95%answer rate ordocumentedtechissues/ticketsBeentransferred acall from MSforassistanceBeen setas a back-up for ateammateassisted withrental processand rationaleon an existingclaimReceive acomplimentfrom a Memberfor their serviceexperienceAssist anotherdepartmentwith an inboxrequest (RMS,UW, BS, etc.)Reachedadherenceof 85% formonthAssisted withan existingclaim callfrom a Shopmade an MOIassignmenton an existingclaim that isnot yoursAll Inboxesreasonablybroker/memberengaged orcompletedwithin 2hrsFacilitate aServiceRequest(ZZ) for amemberAssisted withan existingclaim callfrom aClaimantAssisted withan existingclaim callfrom aMemberVolunteeredfor an openweekendshiftAnswered aMS questionin theTeams chatAssisted withan existingclaim callfrom aBroker

Responsive Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reached 95% answer rate or documented tech issues/tickets
  2. Been transferred a call from MS for assistance
  3. Been set as a back-up for a teammate
  4. assisted with rental process and rationale on an existing claim
  5. Receive a compliment from a Member for their service experience
  6. Assist another department with an inbox request (RMS, UW, BS, etc.)
  7. Reached adherence of 85% for month
  8. Assisted with an existing claim call from a Shop
  9. made an MOI assignment on an existing claim that is not yours
  10. All Inboxes reasonably broker/member engaged or completed within 2hrs
  11. Facilitate a Service Request (ZZ) for a member
  12. Assisted with an existing claim call from a Claimant
  13. Assisted with an existing claim call from a Member
  14. Volunteered for an open weekend shift
  15. Answered a MS question in the Teams chat
  16. Assisted with an existing claim call from a Broker