Beentransferred acall from MSforassistanceAll Inboxesreasonablybroker/memberengaged orcompletedwithin 2hrsBeen setas a back-up for ateammateassisted withrental processand rationaleon an existingclaimAssisted withan existingclaim callfrom aClaimantReachedadherenceof 85% formonthReached 95%answer rate ordocumentedtechissues/ticketsReceive acomplimentfrom a Memberfor their serviceexperienceAssisted withan existingclaim callfrom aBrokermade an MOIassignmenton an existingclaim that isnot yoursAssist anotherdepartmentwith an inboxrequest (RMS,UW, BS, etc.)Assisted withan existingclaim callfrom aMemberAnswered aMS questionin theTeams chatVolunteeredfor an openweekendshiftAssisted withan existingclaim callfrom a ShopFacilitate aServiceRequest(ZZ) for amemberBeentransferred acall from MSforassistanceAll Inboxesreasonablybroker/memberengaged orcompletedwithin 2hrsBeen setas a back-up for ateammateassisted withrental processand rationaleon an existingclaimAssisted withan existingclaim callfrom aClaimantReachedadherenceof 85% formonthReached 95%answer rate ordocumentedtechissues/ticketsReceive acomplimentfrom a Memberfor their serviceexperienceAssisted withan existingclaim callfrom aBrokermade an MOIassignmenton an existingclaim that isnot yoursAssist anotherdepartmentwith an inboxrequest (RMS,UW, BS, etc.)Assisted withan existingclaim callfrom aMemberAnswered aMS questionin theTeams chatVolunteeredfor an openweekendshiftAssisted withan existingclaim callfrom a ShopFacilitate aServiceRequest(ZZ) for amember

Responsive Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Been transferred a call from MS for assistance
  2. All Inboxes reasonably broker/member engaged or completed within 2hrs
  3. Been set as a back-up for a teammate
  4. assisted with rental process and rationale on an existing claim
  5. Assisted with an existing claim call from a Claimant
  6. Reached adherence of 85% for month
  7. Reached 95% answer rate or documented tech issues/tickets
  8. Receive a compliment from a Member for their service experience
  9. Assisted with an existing claim call from a Broker
  10. made an MOI assignment on an existing claim that is not yours
  11. Assist another department with an inbox request (RMS, UW, BS, etc.)
  12. Assisted with an existing claim call from a Member
  13. Answered a MS question in the Teams chat
  14. Volunteered for an open weekend shift
  15. Assisted with an existing claim call from a Shop
  16. Facilitate a Service Request (ZZ) for a member