Assist anotherdepartmentwith an inboxrequest (RMS,UW, BS, etc.)Reached 95%answer rate ordocumentedtechissues/ticketsAssisted withan existingclaim callfrom aMemberReachedadherenceof 85% formonthAll Inboxesreasonablybroker/memberengaged orcompletedwithin 2hrsVolunteeredfor an openweekendshiftAnswered aMS questionin theTeams chatAssisted withan existingclaim callfrom a ShopAssisted withan existingclaim callfrom aClaimantassisted withrental processand rationaleon an existingclaimReceive acomplimentfrom a Memberfor their serviceexperiencemade an MOIassignmenton an existingclaim that isnot yoursBeentransferred acall from MSforassistanceAssisted withan existingclaim callfrom aBrokerBeen setas a back-up for ateammateFacilitate aServiceRequest(ZZ) for amemberAssist anotherdepartmentwith an inboxrequest (RMS,UW, BS, etc.)Reached 95%answer rate ordocumentedtechissues/ticketsAssisted withan existingclaim callfrom aMemberReachedadherenceof 85% formonthAll Inboxesreasonablybroker/memberengaged orcompletedwithin 2hrsVolunteeredfor an openweekendshiftAnswered aMS questionin theTeams chatAssisted withan existingclaim callfrom a ShopAssisted withan existingclaim callfrom aClaimantassisted withrental processand rationaleon an existingclaimReceive acomplimentfrom a Memberfor their serviceexperiencemade an MOIassignmenton an existingclaim that isnot yoursBeentransferred acall from MSforassistanceAssisted withan existingclaim callfrom aBrokerBeen setas a back-up for ateammateFacilitate aServiceRequest(ZZ) for amember

Responsive Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist another department with an inbox request (RMS, UW, BS, etc.)
  2. Reached 95% answer rate or documented tech issues/tickets
  3. Assisted with an existing claim call from a Member
  4. Reached adherence of 85% for month
  5. All Inboxes reasonably broker/member engaged or completed within 2hrs
  6. Volunteered for an open weekend shift
  7. Answered a MS question in the Teams chat
  8. Assisted with an existing claim call from a Shop
  9. Assisted with an existing claim call from a Claimant
  10. assisted with rental process and rationale on an existing claim
  11. Receive a compliment from a Member for their service experience
  12. made an MOI assignment on an existing claim that is not yours
  13. Been transferred a call from MS for assistance
  14. Assisted with an existing claim call from a Broker
  15. Been set as a back-up for a teammate
  16. Facilitate a Service Request (ZZ) for a member