This bingo card has 16 words: Assisted with an existing claim call from a Broker, Assist another department with an inbox request (RMS, UW, BS, etc.), Been set as a back-up for a teammate, Answered a MS question in the Teams chat, All Inboxes reasonably broker/member engaged or completed within 2hrs, Been transferred a call from MS for assistance, Assisted with an existing claim call from a Member, Reached 95% answer rate or documented tech issues/tickets, made an MOI assignment on an existing claim that is not yours, Volunteered for an open weekend shift, assisted with rental process and rationale on an existing claim, Receive a compliment from a Member for their service experience, Facilitate a Service Request (ZZ) for a member, Assisted with an existing claim call from a Claimant, Reached adherence of 85% for month and Assisted with an existing claim call from a Shop.
Shadowing Bingo 2 | ARTA Telephone Bingo | Call Center 11/26/21 | Customer service week | The SVP Way
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