CustomerdrivingCustomerincludes 776in applicationnumberCustomerforgets letteron the end ofapplicationnumberPOB / Namedoes not matchprovided orpreviousdocumentsCustomerasks tospeak to XserviceofficerCallTransferChangeDESPATCHmethodUnder1mincallCustomersfirst nameis same asyoursCustomerrefers to PriorityPayment asEmergencyPassportReferral to SmartTraveller or foreignEmbassy/ConsulateCustomersbirthday issame asyours (notincl year)Customergets yournamewrongCustomerneedspassporttoday ortomorrowCallDisconnectionBookAppointment(PC5)Explainingchanges toAus citizenshiplaws on 20August 1986Referralto HomeAffairsCustomerfindspassport afterreporting aslost or stolenInterpreterCallCustomermakes acomment abouthow expensivefees areRequestPC5forms"I want tospeak toyourmanager"Lost /StolencallPassportcan't beused as ID(blocked bydata breach)CustomerdrivingCustomerincludes 776in applicationnumberCustomerforgets letteron the end ofapplicationnumberPOB / Namedoes not matchprovided orpreviousdocumentsCustomerasks tospeak to XserviceofficerCallTransferChangeDESPATCHmethodUnder1mincallCustomersfirst nameis same asyoursCustomerrefers to PriorityPayment asEmergencyPassportReferral to SmartTraveller or foreignEmbassy/ConsulateCustomersbirthday issame asyours (notincl year)Customergets yournamewrongCustomerneedspassporttoday ortomorrowCallDisconnectionBookAppointment(PC5)Explainingchanges toAus citizenshiplaws on 20August 1986Referralto HomeAffairsCustomerfindspassport afterreporting aslost or stolenInterpreterCallCustomermakes acomment abouthow expensivefees areRequestPC5forms"I want tospeak toyourmanager"Lost /StolencallPassportcan't beused as ID(blocked bydata breach)

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer driving
  2. Customer includes 776 in application number
  3. Customer forgets letter on the end of application number
  4. POB / Name does not match provided or previous documents
  5. Customer asks to speak to X service officer
  6. Call Transfer
  7. Change DESPATCH method
  8. Under 1min call
  9. Customers first name is same as yours
  10. Customer refers to Priority Payment as Emergency Passport
  11. Referral to Smart Traveller or foreign Embassy/Consulate
  12. Customers birthday is same as yours (not incl year)
  13. Customer gets your name wrong
  14. Customer needs passport today or tomorrow
  15. Call Disconnection
  16. Book Appointment (PC5)
  17. Explaining changes to Aus citizenship laws on 20 August 1986
  18. Referral to Home Affairs
  19. Customer finds passport after reporting as lost or stolen
  20. Interpreter Call
  21. Customer makes a comment about how expensive fees are
  22. Request PC5 forms
  23. "I want to speak to your manager"
  24. Lost / Stolen call
  25. Passport can't be used as ID (blocked by data breach)