We consistentlyand respectfullypersonalizeinteractions,addressing theguest by nameWe politelyacknowledgethe guestwheneverpossibleWe speaknaturally yetprofessionally,avoiding slangand phrase-fragmentsFreeWe quickly anddiscreetly rectifyany negativeguest issueswith words ofapology FreeWe do not keepguests on holdfor more than30 secondswithout offeringa call-backWe demonstrate astrong sense ofpersonal care andhygiene; ourappearance isconsistent with theproperty styleWe offer analternativeif declininga requestWe are alertand behaveprofessionallyFree We smileand areengagingWe maintainappropriatebodylanguage atall timesWe closeinteractionswith a politewish andthanking theguestWe keeptelephoneconversationscalm and freeof backgroundnoisesWe wearclean andwell-fitteduniformsOur serviceis free ofexcessivedelays orinterruptionsIf we need toplace a gueston hold, we asktheir permissionbefore doing soFree We aregracious anduse anappropriatepace whenspeakingWe performour jobsknowledgeablyand proficientlyWedemonstrategenuineinterest andconcern for theguestWecommunicateseamlesslyacrossdepartmentsWe arethoughtful andintuitive,anticipating theguest's needsWe consistentlyand respectfullypersonalizeinteractions,addressing theguest by nameWe politelyacknowledgethe guestwheneverpossibleWe speaknaturally yetprofessionally,avoiding slangand phrase-fragmentsFreeWe quickly anddiscreetly rectifyany negativeguest issueswith words ofapology FreeWe do not keepguests on holdfor more than30 secondswithout offeringa call-backWe demonstrate astrong sense ofpersonal care andhygiene; ourappearance isconsistent with theproperty styleWe offer analternativeif declininga requestWe are alertand behaveprofessionallyFree We smileand areengagingWe maintainappropriatebodylanguage atall timesWe closeinteractionswith a politewish andthanking theguestWe keeptelephoneconversationscalm and freeof backgroundnoisesWe wearclean andwell-fitteduniformsOur serviceis free ofexcessivedelays orinterruptionsIf we need toplace a gueston hold, we asktheir permissionbefore doing soFree We aregracious anduse anappropriatepace whenspeakingWe performour jobsknowledgeablyand proficientlyWedemonstrategenuineinterest andconcern for theguestWecommunicateseamlesslyacrossdepartmentsWe arethoughtful andintuitive,anticipating theguest's needs

Regent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We consistently and respectfully personalize interactions, addressing the guest by name
  2. We politely acknowledge the guest whenever possible
  3. We speak naturally yet professionally, avoiding slang and phrase-fragments
  4. Free
  5. We quickly and discreetly rectify any negative guest issues with words of apology
  6. Free
  7. We do not keep guests on hold for more than 30 seconds without offering a call-back
  8. We demonstrate a strong sense of personal care and hygiene; our appearance is consistent with the property style
  9. We offer an alternative if declining a request
  10. We are alert and behave professionally
  11. Free
  12. We smile and are engaging
  13. We maintain appropriate body language at all times
  14. We close interactions with a polite wish and thanking the guest
  15. We keep telephone conversations calm and free of background noises
  16. We wear clean and well-fitted uniforms
  17. Our service is free of excessive delays or interruptions
  18. If we need to place a guest on hold, we ask their permission before doing so
  19. Free
  20. We are gracious and use an appropriate pace when speaking
  21. We perform our jobs knowledgeably and proficiently
  22. We demonstrate genuine interest and concern for the guest
  23. We communicate seamlessly across departments
  24. We are thoughtful and intuitive, anticipating the guest's needs