We demonstrate astrong sense ofpersonal care andhygiene; ourappearance isconsistent with theproperty styleWe quickly anddiscreetly rectifyany negativeguest issueswith words ofapology Wedemonstrategenuineinterest andconcern for theguestWe performour jobsknowledgeablyand proficientlyFree WecommunicateseamlesslyacrossdepartmentsFreeWe speaknaturally yetprofessionally,avoiding slangand phrase-fragmentsOur serviceis free ofexcessivedelays orinterruptionsWe politelyacknowledgethe guestwheneverpossibleFree FreeWe arethoughtful andintuitive,anticipating theguest's needsWe offer analternativeif declininga requestWe do not keepguests on holdfor more than30 secondswithout offeringa call-backWe keeptelephoneconversationscalm and freeof backgroundnoisesWe are alertand behaveprofessionallyWe aregracious anduse anappropriatepace whenspeakingIf we need toplace a gueston hold, we asktheir permissionbefore doing soWe smileand areengagingWe consistentlyand respectfullypersonalizeinteractions,addressing theguest by nameWe wearclean andwell-fitteduniformsWe closeinteractionswith a politewish andthanking theguestWe maintainappropriatebodylanguage atall timesWe demonstrate astrong sense ofpersonal care andhygiene; ourappearance isconsistent with theproperty styleWe quickly anddiscreetly rectifyany negativeguest issueswith words ofapology Wedemonstrategenuineinterest andconcern for theguestWe performour jobsknowledgeablyand proficientlyFree WecommunicateseamlesslyacrossdepartmentsFreeWe speaknaturally yetprofessionally,avoiding slangand phrase-fragmentsOur serviceis free ofexcessivedelays orinterruptionsWe politelyacknowledgethe guestwheneverpossibleFree FreeWe arethoughtful andintuitive,anticipating theguest's needsWe offer analternativeif declininga requestWe do not keepguests on holdfor more than30 secondswithout offeringa call-backWe keeptelephoneconversationscalm and freeof backgroundnoisesWe are alertand behaveprofessionallyWe aregracious anduse anappropriatepace whenspeakingIf we need toplace a gueston hold, we asktheir permissionbefore doing soWe smileand areengagingWe consistentlyand respectfullypersonalizeinteractions,addressing theguest by nameWe wearclean andwell-fitteduniformsWe closeinteractionswith a politewish andthanking theguestWe maintainappropriatebodylanguage atall times

Regent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We demonstrate a strong sense of personal care and hygiene; our appearance is consistent with the property style
  2. We quickly and discreetly rectify any negative guest issues with words of apology
  3. We demonstrate genuine interest and concern for the guest
  4. We perform our jobs knowledgeably and proficiently
  5. Free
  6. We communicate seamlessly across departments
  7. Free
  8. We speak naturally yet professionally, avoiding slang and phrase-fragments
  9. Our service is free of excessive delays or interruptions
  10. We politely acknowledge the guest whenever possible
  11. Free
  12. Free
  13. We are thoughtful and intuitive, anticipating the guest's needs
  14. We offer an alternative if declining a request
  15. We do not keep guests on hold for more than 30 seconds without offering a call-back
  16. We keep telephone conversations calm and free of background noises
  17. We are alert and behave professionally
  18. We are gracious and use an appropriate pace when speaking
  19. If we need to place a guest on hold, we ask their permission before doing so
  20. We smile and are engaging
  21. We consistently and respectfully personalize interactions, addressing the guest by name
  22. We wear clean and well-fitted uniforms
  23. We close interactions with a polite wish and thanking the guest
  24. We maintain appropriate body language at all times