We closeinteractionswith a politewish andthanking theguestWe wearclean andwell-fitteduniformsWedemonstrategenuineinterest andconcern for theguestWe do not keepguests on holdfor more than30 secondswithout offeringa call-backWe arethoughtful andintuitive,anticipating theguest's needsWe quickly anddiscreetly rectifyany negativeguest issueswith words ofapology We speaknaturally yetprofessionally,avoiding slangand phrase-fragmentsFree We are alertand behaveprofessionallyWe keeptelephoneconversationscalm and freeof backgroundnoisesWe smileand areengagingWe offer analternativeif declininga requestIf we need toplace a gueston hold, we asktheir permissionbefore doing soWe maintainappropriatebodylanguage atall timesWe aregracious anduse anappropriatepace whenspeakingWe performour jobsknowledgeablyand proficientlyFreeOur serviceis free ofexcessivedelays orinterruptionsWe consistentlyand respectfullypersonalizeinteractions,addressing theguest by nameFreeWe politelyacknowledgethe guestwheneverpossibleFree WecommunicateseamlesslyacrossdepartmentsWe demonstrate astrong sense ofpersonal care andhygiene; ourappearance isconsistent with theproperty styleWe closeinteractionswith a politewish andthanking theguestWe wearclean andwell-fitteduniformsWedemonstrategenuineinterest andconcern for theguestWe do not keepguests on holdfor more than30 secondswithout offeringa call-backWe arethoughtful andintuitive,anticipating theguest's needsWe quickly anddiscreetly rectifyany negativeguest issueswith words ofapology We speaknaturally yetprofessionally,avoiding slangand phrase-fragmentsFree We are alertand behaveprofessionallyWe keeptelephoneconversationscalm and freeof backgroundnoisesWe smileand areengagingWe offer analternativeif declininga requestIf we need toplace a gueston hold, we asktheir permissionbefore doing soWe maintainappropriatebodylanguage atall timesWe aregracious anduse anappropriatepace whenspeakingWe performour jobsknowledgeablyand proficientlyFreeOur serviceis free ofexcessivedelays orinterruptionsWe consistentlyand respectfullypersonalizeinteractions,addressing theguest by nameFreeWe politelyacknowledgethe guestwheneverpossibleFree WecommunicateseamlesslyacrossdepartmentsWe demonstrate astrong sense ofpersonal care andhygiene; ourappearance isconsistent with theproperty style

Regent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We close interactions with a polite wish and thanking the guest
  2. We wear clean and well-fitted uniforms
  3. We demonstrate genuine interest and concern for the guest
  4. We do not keep guests on hold for more than 30 seconds without offering a call-back
  5. We are thoughtful and intuitive, anticipating the guest's needs
  6. We quickly and discreetly rectify any negative guest issues with words of apology
  7. We speak naturally yet professionally, avoiding slang and phrase-fragments
  8. Free
  9. We are alert and behave professionally
  10. We keep telephone conversations calm and free of background noises
  11. We smile and are engaging
  12. We offer an alternative if declining a request
  13. If we need to place a guest on hold, we ask their permission before doing so
  14. We maintain appropriate body language at all times
  15. We are gracious and use an appropriate pace when speaking
  16. We perform our jobs knowledgeably and proficiently
  17. Free
  18. Our service is free of excessive delays or interruptions
  19. We consistently and respectfully personalize interactions, addressing the guest by name
  20. Free
  21. We politely acknowledge the guest whenever possible
  22. Free
  23. We communicate seamlessly across departments
  24. We demonstrate a strong sense of personal care and hygiene; our appearance is consistent with the property style