(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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We consistently and respectfully personalize interactions, addressing the guest by name
We are gracious and use an appropriate pace when speaking
Free
We do not keep guests on hold for more than 30 seconds without offering a call-back
We close interactions with a polite wish and thanking the guest
Our service is free of excessive delays or interruptions
We demonstrate genuine interest and concern for the guest
We communicate seamlessly across departments
We are thoughtful and intuitive, anticipating the guest's needs
Free
We quickly and discreetly rectify any negative guest issues with words of apology
We keep telephone conversations calm and free of background noises
We politely acknowledge the guest whenever possible
We wear clean and well-fitted uniforms
We maintain appropriate body language at all times
We demonstrate a strong sense of personal care and hygiene; our appearance is
consistent with the property style
Free
We smile and are engaging
We are alert and behave professionally
Free
If we need to place a guest on hold, we ask their permission before doing so
We perform our jobs knowledgeably and proficiently
We speak naturally yet professionally, avoiding slang and phrase-fragments
