Regent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. We speak naturally yet professionally, avoiding slang and phrase-fragments
2. We are thoughtful and intuitive, anticipating the guest's needs
3. We demonstrate genuine interest and concern for the guest
4. We consistently and respectfully personalize interactions, addressing the guest by name
5. We wear clean and well-fitted uniforms
6. Our service is free of excessive delays or interruptions
7. We demonstrate a strong sense of personal care and hygiene; our appearance is consistent with the property style
8. If we need to place a guest on hold, we ask their permission before doing so
9. We keep telephone conversations calm and free of background noises
10. We smile and are engaging
11. We are alert and behave professionally
12. We close interactions with a polite wish and thanking the guest
13. We do not keep guests on hold for more than 30 seconds without offering a call-back
14. Free
15. We perform our jobs knowledgeably and proficiently
16. We are gracious and use an appropriate pace when speaking
17. We communicate seamlessly across departments
18. We politely acknowledge the guest whenever possible
19. Free
20. Free
21. We maintain appropriate body language at all times
22. We offer an alternative if declining a request
23. Free
24. We quickly and discreetly rectify any negative guest issues with words of apology