PtcomplainingaboutOptumPt asksto beescalatedHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedDeadairPt wants toschedulewith aspecialistPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPartial regthat needsto bedeletedPt asksfor asupervisorPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeLexi beinga problemchildAddproxy for2+ kidsPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Agentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPtapologizesto agentPt asksfor asupervisorMDM andIDXmismatchPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useDeadairPt notin IDXSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatUsingSafariAddproxy for2+ kidsSomeonesays "STATBOOST" inchatElderly ptsays verygoodDrmessagingis turnedoffPtcomplainingaboutOptumPt asksto beescalatedHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedDeadairPt wants toschedulewith aspecialistPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPartial regthat needsto bedeletedPt asksfor asupervisorPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeLexi beinga problemchildAddproxy for2+ kidsPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Agentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPtapologizesto agentPt asksfor asupervisorMDM andIDXmismatchPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useDeadairPt notin IDXSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatUsingSafariAddproxy for2+ kidsSomeonesays "STATBOOST" inchatElderly ptsays verygoodDrmessagingis turnedoff

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asks to be escalated
    Pt complaining about Optum
  2. Pt is talking to someone in the background
    HSID transfers a non OPP call
  3. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  4. Pt wants to schedule with a specialist
    Dead air
  5. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  6. Pt asks for a supervisor
    Partial reg that needs to be deleted
  7. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  8. Add proxy for 2+ kids
    Lexi being a problem child
  9. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  10. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  11. Pt apologizes to agent
  12. MDM and IDX mismatch
    Pt asks for a supervisor
  13. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  14. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  15. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  16. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  17. Not eligible for new registration because email is in use
    Older couples working together to try and register
  18. Pt not in IDX
    Dead air
  19. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  20. HSID transfers a non OPP call
    Angry test results not available the same day
  21. "What's a browser?"
    Pt thinks their username is their email when it is not
  22. Using Safari
    Someone says "STAT BOOST" in chat
  23. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  24. Dr messaging is turned off
    Elderly pt says very good