Lexi beinga problemchildAddproxy for2+ kidsPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedAgg IDissue forproxyPt will nottry anothermethod tolog in/regAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Older couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPartial regthat needsto bedeletedPt asksfor asupervisorAddproxy for2+ kidsSomeonesays "STATBOOST" inchatDeadairPt notin IDXPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePtapologizesto agentElderly ptsays verygoodDrmessagingis turnedoffPt asksfor asupervisorMDM andIDXmismatchSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalSomeonesays "STATBOOST" inchatUsingSafariPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt wants toschedulewith aspecialistPtcomplainingaboutOptumPt asksto beescalatedHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXLexi beinga problemchildAddproxy for2+ kidsPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedAgg IDissue forproxyPt will nottry anothermethod tolog in/regAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Older couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPartial regthat needsto bedeletedPt asksfor asupervisorAddproxy for2+ kidsSomeonesays "STATBOOST" inchatDeadairPt notin IDXPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePtapologizesto agentElderly ptsays verygoodDrmessagingis turnedoffPt asksfor asupervisorMDM andIDXmismatchSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalSomeonesays "STATBOOST" inchatUsingSafariPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt wants toschedulewith aspecialistPtcomplainingaboutOptumPt asksto beescalatedHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDX

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add proxy for 2+ kids
    Lexi being a problem child
  2. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  3. "What's a browser?"
    Pt thinks their username is their email when it is not
  4. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  5. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  6. HSID transfers a non OPP call
    Angry test results not available the same day
  7. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  8. Not eligible for new registration because email is in use
    Older couples working together to try and register
  9. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  10. Pt asks for a supervisor
    Partial reg that needs to be deleted
  11. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  12. Pt not in IDX
    Dead air
  13. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  14. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  15. Pt apologizes to agent
  16. Dr messaging is turned off
    Elderly pt says very good
  17. MDM and IDX mismatch
    Pt asks for a supervisor
  18. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  19. Using Safari
    Someone says "STAT BOOST" in chat
  20. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  21. Pt wants to schedule with a specialist
    Dead air
  22. Pt asks to be escalated
    Pt complaining about Optum
  23. Pt is talking to someone in the background
    HSID transfers a non OPP call
  24. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated