Someonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useDeadairPt notin IDXPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedAddproxy for2+ kidsSomeonesays "STATBOOST" inchatAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakSomeonesays "STATBOOST" inchatUsingSafariHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Partial regthat needsto bedeletedPt asksfor asupervisorPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXDeadairPt wants toschedulewith aspecialistAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt asksfor asupervisorMDM andIDXmismatchPtcomplainingaboutOptumPt asksto beescalatedPtapologizesto agentAngry testresults notavailable thesame day HSIDtransfersa nonOPP callLexi beinga problemchildAddproxy for2+ kidsPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtElderly ptsays verygoodDrmessagingis turnedoffSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useDeadairPt notin IDXPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedAddproxy for2+ kidsSomeonesays "STATBOOST" inchatAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakSomeonesays "STATBOOST" inchatUsingSafariHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Partial regthat needsto bedeletedPt asksfor asupervisorPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXDeadairPt wants toschedulewith aspecialistAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt asksfor asupervisorMDM andIDXmismatchPtcomplainingaboutOptumPt asksto beescalatedPtapologizesto agentAngry testresults notavailable thesame day HSIDtransfersa nonOPP callLexi beinga problemchildAddproxy for2+ kidsPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtElderly ptsays verygoodDrmessagingis turnedoff

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  2. Not eligible for new registration because email is in use
    Older couples working together to try and register
  3. Pt not in IDX
    Dead air
  4. "What's a browser?"
    Pt thinks their username is their email when it is not
  5. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  6. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  7. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  8. Using Safari
    Someone says "STAT BOOST" in chat
  9. Pt is talking to someone in the background
    HSID transfers a non OPP call
  10. Pt asks for a supervisor
    Partial reg that needs to be deleted
  11. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  12. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  13. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  14. Pt wants to schedule with a specialist
    Dead air
  15. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  16. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  17. MDM and IDX mismatch
    Pt asks for a supervisor
  18. Pt asks to be escalated
    Pt complaining about Optum
  19. Pt apologizes to agent
  20. HSID transfers a non OPP call
    Angry test results not available the same day
  21. Add proxy for 2+ kids
    Lexi being a problem child
  22. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  23. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  24. Dr messaging is turned off
    Elderly pt says very good