Addproxy for2+ kidsSomeonesays "STATBOOST" inchatHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useLexi beinga problemchildAddproxy for2+ kidsDeadairPt notin IDXPartial regthat needsto bedeletedPt asksfor asupervisorDeadairPt wants toschedulewith aspecialistSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPtapologizesto agentAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appSomeonesays "STATBOOST" inchatUsingSafariPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Angry testresults notavailable thesame day HSIDtransfersa nonOPP callElderly ptsays verygoodDrmessagingis turnedoffPt asksfor asupervisorMDM andIDXmismatchPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPtcomplainingaboutOptumPt asksto beescalatedAddproxy for2+ kidsSomeonesays "STATBOOST" inchatHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useLexi beinga problemchildAddproxy for2+ kidsDeadairPt notin IDXPartial regthat needsto bedeletedPt asksfor asupervisorDeadairPt wants toschedulewith aspecialistSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPtapologizesto agentAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appSomeonesays "STATBOOST" inchatUsingSafariPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Angry testresults notavailable thesame day HSIDtransfersa nonOPP callElderly ptsays verygoodDrmessagingis turnedoffPt asksfor asupervisorMDM andIDXmismatchPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPtcomplainingaboutOptumPt asksto beescalated

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  2. Pt is talking to someone in the background
    HSID transfers a non OPP call
  3. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  4. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  5. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  6. Not eligible for new registration because email is in use
    Older couples working together to try and register
  7. Add proxy for 2+ kids
    Lexi being a problem child
  8. Pt not in IDX
    Dead air
  9. Pt asks for a supervisor
    Partial reg that needs to be deleted
  10. Pt wants to schedule with a specialist
    Dead air
  11. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  12. Pt apologizes to agent
  13. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  14. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  15. Using Safari
    Someone says "STAT BOOST" in chat
  16. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  17. HSID transfers a non OPP call
    Angry test results not available the same day
  18. Dr messaging is turned off
    Elderly pt says very good
  19. MDM and IDX mismatch
    Pt asks for a supervisor
  20. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  21. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  22. "What's a browser?"
    Pt thinks their username is their email when it is not
  23. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  24. Pt asks to be escalated
    Pt complaining about Optum