Addproxy for2+ kidsSomeonesays "STATBOOST" inchatOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedElderly ptsays verygoodDrmessagingis turnedoffHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Someonesays "STATBOOST" inchatUsingSafariSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXDeadairPt notin IDXPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Lexi beinga problemchildAddproxy for2+ kidsPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt asksfor asupervisorMDM andIDXmismatchPtcomplainingaboutOptumPt asksto beescalatedPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Angry testresults notavailable thesame day HSIDtransfersa nonOPP callPtapologizesto agentPartial regthat needsto bedeletedPt asksfor asupervisorAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakAgg IDissue forproxyPt will nottry anothermethod tolog in/regDeadairPt wants toschedulewith aspecialistAddproxy for2+ kidsSomeonesays "STATBOOST" inchatOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedElderly ptsays verygoodDrmessagingis turnedoffHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Someonesays "STATBOOST" inchatUsingSafariSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXDeadairPt notin IDXPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Lexi beinga problemchildAddproxy for2+ kidsPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt asksfor asupervisorMDM andIDXmismatchPtcomplainingaboutOptumPt asksto beescalatedPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Angry testresults notavailable thesame day HSIDtransfersa nonOPP callPtapologizesto agentPartial regthat needsto bedeletedPt asksfor asupervisorAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakAgg IDissue forproxyPt will nottry anothermethod tolog in/regDeadairPt wants toschedulewith aspecialist

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  2. Not eligible for new registration because email is in use
    Older couples working together to try and register
  3. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  4. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  5. Dr messaging is turned off
    Elderly pt says very good
  6. Pt is talking to someone in the background
    HSID transfers a non OPP call
  7. Using Safari
    Someone says "STAT BOOST" in chat
  8. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  9. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  10. Pt not in IDX
    Dead air
  11. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  12. "What's a browser?"
    Pt thinks their username is their email when it is not
  13. Add proxy for 2+ kids
    Lexi being a problem child
  14. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  15. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  16. MDM and IDX mismatch
    Pt asks for a supervisor
  17. Pt asks to be escalated
    Pt complaining about Optum
  18. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  19. HSID transfers a non OPP call
    Angry test results not available the same day
  20. Pt apologizes to agent
  21. Pt asks for a supervisor
    Partial reg that needs to be deleted
  22. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  23. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  24. Pt wants to schedule with a specialist
    Dead air