Older couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPartial regthat needsto bedeletedPt asksfor asupervisorPtapologizesto agentPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt asksfor asupervisorMDM andIDXmismatchPtcomplainingaboutOptumPt asksto beescalatedDeadairPt wants toschedulewith aspecialistElderly ptsays verygoodDrmessagingis turnedoffAgg IDissue forproxyPt will nottry anothermethod tolog in/regDeadairPt notin IDXPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalLexi beinga problemchildAddproxy for2+ kidsPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Angry testresults notavailable thesame day HSIDtransfersa nonOPP callSomeonesays "STATBOOST" inchatUsingSafariOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPartial regthat needsto bedeletedPt asksfor asupervisorPtapologizesto agentPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt asksfor asupervisorMDM andIDXmismatchPtcomplainingaboutOptumPt asksto beescalatedDeadairPt wants toschedulewith aspecialistElderly ptsays verygoodDrmessagingis turnedoffAgg IDissue forproxyPt will nottry anothermethod tolog in/regDeadairPt notin IDXPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalLexi beinga problemchildAddproxy for2+ kidsPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Angry testresults notavailable thesame day HSIDtransfersa nonOPP callSomeonesays "STATBOOST" inchatUsingSafari

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Not eligible for new registration because email is in use
    Older couples working together to try and register
  2. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  3. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  4. Pt asks for a supervisor
    Partial reg that needs to be deleted
  5. Pt apologizes to agent
  6. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  7. Pt is talking to someone in the background
    HSID transfers a non OPP call
  8. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  9. "What's a browser?"
    Pt thinks their username is their email when it is not
  10. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  11. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  12. MDM and IDX mismatch
    Pt asks for a supervisor
  13. Pt asks to be escalated
    Pt complaining about Optum
  14. Pt wants to schedule with a specialist
    Dead air
  15. Dr messaging is turned off
    Elderly pt says very good
  16. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  17. Pt not in IDX
    Dead air
  18. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  19. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  20. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  21. Add proxy for 2+ kids
    Lexi being a problem child
  22. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  23. HSID transfers a non OPP call
    Angry test results not available the same day
  24. Using Safari
    Someone says "STAT BOOST" in chat