Pt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt wants toschedulewith aspecialistPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDLexi beinga problemchildAddproxy for2+ kidsDeadairPt notin IDXOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPartial regthat needsto bedeletedPt asksfor asupervisorAgg IDissue forproxyPt will nottry anothermethod tolog in/regElderly ptsays verygoodDrmessagingis turnedoffPt asksfor asupervisorMDM andIDXmismatchAngry testresults notavailable thesame day HSIDtransfersa nonOPP callSomeonesays "STATBOOST" inchatUsingSafariPtapologizesto agentHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPtcomplainingaboutOptumPt asksto beescalatedPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt wants toschedulewith aspecialistPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDLexi beinga problemchildAddproxy for2+ kidsDeadairPt notin IDXOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPartial regthat needsto bedeletedPt asksfor asupervisorAgg IDissue forproxyPt will nottry anothermethod tolog in/regElderly ptsays verygoodDrmessagingis turnedoffPt asksfor asupervisorMDM andIDXmismatchAngry testresults notavailable thesame day HSIDtransfersa nonOPP callSomeonesays "STATBOOST" inchatUsingSafariPtapologizesto agentHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPtcomplainingaboutOptumPt asksto beescalatedPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law 

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  2. Pt wants to schedule with a specialist
    Dead air
  3. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  4. Add proxy for 2+ kids
    Lexi being a problem child
  5. Pt not in IDX
    Dead air
  6. Not eligible for new registration because email is in use
    Older couples working together to try and register
  7. "What's a browser?"
    Pt thinks their username is their email when it is not
  8. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  9. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  10. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  11. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  12. Pt asks for a supervisor
    Partial reg that needs to be deleted
  13. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  14. Dr messaging is turned off
    Elderly pt says very good
  15. MDM and IDX mismatch
    Pt asks for a supervisor
  16. HSID transfers a non OPP call
    Angry test results not available the same day
  17. Using Safari
    Someone says "STAT BOOST" in chat
  18. Pt apologizes to agent
  19. Pt is talking to someone in the background
    HSID transfers a non OPP call
  20. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  21. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  22. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  23. Pt asks to be escalated
    Pt complaining about Optum
  24. Pt is upset by California minor portal access law
    Pt is talking to someone in the background