Agentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakHSIDtransfersa nonOPP callPt is talkingto someonein thebackground DeadairPt notin IDXPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDSomeonesays "STATBOOST" inchatUsingSafariOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt asksfor asupervisorMDM andIDXmismatchPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedLexi beinga problemchildAddproxy for2+ kidsPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Angry testresults notavailable thesame day HSIDtransfersa nonOPP callPtcomplainingaboutOptumPt asksto beescalatedElderly ptsays verygoodDrmessagingis turnedoffAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPtapologizesto agentDeadairPt wants toschedulewith aspecialistAgg IDissue forproxyPt will nottry anothermethod tolog in/regPartial regthat needsto bedeletedPt asksfor asupervisorPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakHSIDtransfersa nonOPP callPt is talkingto someonein thebackground DeadairPt notin IDXPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDSomeonesays "STATBOOST" inchatUsingSafariOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt asksfor asupervisorMDM andIDXmismatchPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedLexi beinga problemchildAddproxy for2+ kidsPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Angry testresults notavailable thesame day HSIDtransfersa nonOPP callPtcomplainingaboutOptumPt asksto beescalatedElderly ptsays verygoodDrmessagingis turnedoffAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPtapologizesto agentDeadairPt wants toschedulewith aspecialistAgg IDissue forproxyPt will nottry anothermethod tolog in/regPartial regthat needsto bedeletedPt asksfor asupervisorPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with Pt

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  2. Pt is talking to someone in the background
    HSID transfers a non OPP call
  3. Pt not in IDX
    Dead air
  4. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  5. Using Safari
    Someone says "STAT BOOST" in chat
  6. Not eligible for new registration because email is in use
    Older couples working together to try and register
  7. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  8. MDM and IDX mismatch
    Pt asks for a supervisor
  9. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  10. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  11. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  12. Add proxy for 2+ kids
    Lexi being a problem child
  13. "What's a browser?"
    Pt thinks their username is their email when it is not
  14. HSID transfers a non OPP call
    Angry test results not available the same day
  15. Pt asks to be escalated
    Pt complaining about Optum
  16. Dr messaging is turned off
    Elderly pt says very good
  17. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  18. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  19. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  20. Pt apologizes to agent
  21. Pt wants to schedule with a specialist
    Dead air
  22. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  23. Pt asks for a supervisor
    Partial reg that needs to be deleted
  24. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not