Someonesays "STATBOOST" inchatUsingSafariAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedElderly ptsays verygoodDrmessagingis turnedoffDeadairPt notin IDXPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt asksfor asupervisorMDM andIDXmismatchPtapologizesto agentAddproxy for2+ kidsSomeonesays "STATBOOST" inchatSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalLexi beinga problemchildAddproxy for2+ kidsAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPtcomplainingaboutOptumPt asksto beescalatedPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeAgg IDissue forproxyPt will nottry anothermethod tolog in/regHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPartial regthat needsto bedeletedPt asksfor asupervisorPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt wants toschedulewith aspecialistOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useSomeonesays "STATBOOST" inchatUsingSafariAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedElderly ptsays verygoodDrmessagingis turnedoffDeadairPt notin IDXPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Pt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt asksfor asupervisorMDM andIDXmismatchPtapologizesto agentAddproxy for2+ kidsSomeonesays "STATBOOST" inchatSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalLexi beinga problemchildAddproxy for2+ kidsAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPtcomplainingaboutOptumPt asksto beescalatedPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeAgg IDissue forproxyPt will nottry anothermethod tolog in/regHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPartial regthat needsto bedeletedPt asksfor asupervisorPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt wants toschedulewith aspecialistOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in use

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Using Safari
    Someone says "STAT BOOST" in chat
  2. HSID transfers a non OPP call
    Angry test results not available the same day
  3. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  4. Dr messaging is turned off
    Elderly pt says very good
  5. Pt not in IDX
    Dead air
  6. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  7. "What's a browser?"
    Pt thinks their username is their email when it is not
  8. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  9. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  10. MDM and IDX mismatch
    Pt asks for a supervisor
  11. Pt apologizes to agent
  12. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  13. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  14. Add proxy for 2+ kids
    Lexi being a problem child
  15. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  16. Pt asks to be escalated
    Pt complaining about Optum
  17. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  18. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  19. Pt is talking to someone in the background
    HSID transfers a non OPP call
  20. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  21. Pt asks for a supervisor
    Partial reg that needs to be deleted
  22. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  23. Pt wants to schedule with a specialist
    Dead air
  24. Not eligible for new registration because email is in use
    Older couples working together to try and register