Addproxy for2+ kidsSomeonesays "STATBOOST" inchatPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedAngry testresults notavailable thesame day HSIDtransfersa nonOPP callDeadairPt notin IDXPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt wants toschedulewith aspecialistHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Partial regthat needsto bedeletedPt asksfor asupervisorAgg IDissue forproxyPt will nottry anothermethod tolog in/regOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt asksfor asupervisorMDM andIDXmismatchPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXLexi beinga problemchildAddproxy for2+ kidsPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Elderly ptsays verygoodDrmessagingis turnedoffSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatUsingSafariPtapologizesto agentPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePtcomplainingaboutOptumPt asksto beescalatedAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedAngry testresults notavailable thesame day HSIDtransfersa nonOPP callDeadairPt notin IDXPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt wants toschedulewith aspecialistHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Partial regthat needsto bedeletedPt asksfor asupervisorAgg IDissue forproxyPt will nottry anothermethod tolog in/regOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt asksfor asupervisorMDM andIDXmismatchPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXLexi beinga problemchildAddproxy for2+ kidsPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Elderly ptsays verygoodDrmessagingis turnedoffSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatUsingSafariPtapologizesto agentPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePtcomplainingaboutOptumPt asksto beescalatedAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSID

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  2. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  3. HSID transfers a non OPP call
    Angry test results not available the same day
  4. Pt not in IDX
    Dead air
  5. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  6. Pt wants to schedule with a specialist
    Dead air
  7. Pt is talking to someone in the background
    HSID transfers a non OPP call
  8. Pt asks for a supervisor
    Partial reg that needs to be deleted
  9. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  10. Not eligible for new registration because email is in use
    Older couples working together to try and register
  11. MDM and IDX mismatch
    Pt asks for a supervisor
  12. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  13. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  14. Add proxy for 2+ kids
    Lexi being a problem child
  15. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  16. Dr messaging is turned off
    Elderly pt says very good
  17. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  18. "What's a browser?"
    Pt thinks their username is their email when it is not
  19. Using Safari
    Someone says "STAT BOOST" in chat
  20. Pt apologizes to agent
  21. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  22. Pt asks to be escalated
    Pt complaining about Optum
  23. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  24. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong