Agentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakDeadairPt notin IDXPartial regthat needsto bedeletedPt asksfor asupervisorSomeonesays "STATBOOST" inchatUsingSafariAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDElderly ptsays verygoodDrmessagingis turnedoffPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPtcomplainingaboutOptumPt asksto beescalatedOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law HSIDtransfersa nonOPP callPt is talkingto someonein thebackground Someonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Ptapologizesto agentPt asksfor asupervisorMDM andIDXmismatchDeadairPt wants toschedulewith aspecialistLexi beinga problemchildAddproxy for2+ kidsAgg IDissue forproxyPt will nottry anothermethod tolog in/regAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakDeadairPt notin IDXPartial regthat needsto bedeletedPt asksfor asupervisorSomeonesays "STATBOOST" inchatUsingSafariAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDElderly ptsays verygoodDrmessagingis turnedoffPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPtcomplainingaboutOptumPt asksto beescalatedOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law HSIDtransfersa nonOPP callPt is talkingto someonein thebackground Someonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Ptapologizesto agentPt asksfor asupervisorMDM andIDXmismatchDeadairPt wants toschedulewith aspecialistLexi beinga problemchildAddproxy for2+ kidsAgg IDissue forproxyPt will nottry anothermethod tolog in/reg

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  2. Pt not in IDX
    Dead air
  3. Pt asks for a supervisor
    Partial reg that needs to be deleted
  4. Using Safari
    Someone says "STAT BOOST" in chat
  5. HSID transfers a non OPP call
    Angry test results not available the same day
  6. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  7. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  8. Dr messaging is turned off
    Elderly pt says very good
  9. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  10. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  11. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  12. Pt asks to be escalated
    Pt complaining about Optum
  13. Not eligible for new registration because email is in use
    Older couples working together to try and register
  14. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  15. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  16. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  17. Pt is talking to someone in the background
    HSID transfers a non OPP call
  18. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  19. "What's a browser?"
    Pt thinks their username is their email when it is not
  20. Pt apologizes to agent
  21. MDM and IDX mismatch
    Pt asks for a supervisor
  22. Pt wants to schedule with a specialist
    Dead air
  23. Add proxy for 2+ kids
    Lexi being a problem child
  24. Pt will not try another method to log in/reg
    Agg ID issue for proxy