Pt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appDeadairPt wants toschedulewith aspecialistAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Angry testresults notavailable thesame day HSIDtransfersa nonOPP callPtapologizesto agentLexi beinga problemchildAddproxy for2+ kidsOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPt asksfor asupervisorMDM andIDXmismatchPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt notin IDXElderly ptsays verygoodDrmessagingis turnedoffSomeonesays "STATBOOST" inchatUsingSafariPartial regthat needsto bedeletedPt asksfor asupervisorHSIDtransfersa nonOPP callPt is talkingto someonein thebackground PtcomplainingaboutOptumPt asksto beescalatedAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appDeadairPt wants toschedulewith aspecialistAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Angry testresults notavailable thesame day HSIDtransfersa nonOPP callPtapologizesto agentLexi beinga problemchildAddproxy for2+ kidsOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in usePt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPt asksfor asupervisorMDM andIDXmismatchPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtDeadairPt notin IDXElderly ptsays verygoodDrmessagingis turnedoffSomeonesays "STATBOOST" inchatUsingSafariPartial regthat needsto bedeletedPt asksfor asupervisorHSIDtransfersa nonOPP callPt is talkingto someonein thebackground PtcomplainingaboutOptumPt asksto beescalatedAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rude

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  2. Pt wants to schedule with a specialist
    Dead air
  3. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  4. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  5. HSID transfers a non OPP call
    Angry test results not available the same day
  6. Pt apologizes to agent
  7. Add proxy for 2+ kids
    Lexi being a problem child
  8. Not eligible for new registration because email is in use
    Older couples working together to try and register
  9. "What's a browser?"
    Pt thinks their username is their email when it is not
  10. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  11. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  12. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  13. MDM and IDX mismatch
    Pt asks for a supervisor
  14. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  15. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  16. Pt not in IDX
    Dead air
  17. Dr messaging is turned off
    Elderly pt says very good
  18. Using Safari
    Someone says "STAT BOOST" in chat
  19. Pt asks for a supervisor
    Partial reg that needs to be deleted
  20. Pt is talking to someone in the background
    HSID transfers a non OPP call
  21. Pt asks to be escalated
    Pt complaining about Optum
  22. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  23. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  24. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes