Pt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Agentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedSomeonesays "STATBOOST" inchatUsingSafariAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeDeadairPt wants toschedulewith aspecialistElderly ptsays verygoodDrmessagingis turnedoffPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPtapologizesto agentPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPartial regthat needsto bedeletedPt asksfor asupervisorLexi beinga problemchildAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalDeadairPt notin IDXPtcomplainingaboutOptumPt asksto beescalatedOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt asksfor asupervisorMDM andIDXmismatchAddproxy for2+ kidsSomeonesays "STATBOOST" inchatHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Agentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedSomeonesays "STATBOOST" inchatUsingSafariAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeDeadairPt wants toschedulewith aspecialistElderly ptsays verygoodDrmessagingis turnedoffPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPtapologizesto agentPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPartial regthat needsto bedeletedPt asksfor asupervisorLexi beinga problemchildAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalDeadairPt notin IDXPtcomplainingaboutOptumPt asksto beescalatedOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt asksfor asupervisorMDM andIDXmismatchAddproxy for2+ kidsSomeonesays "STATBOOST" inchatHSIDtransfersa nonOPP callPt is talkingto someonein thebackground 

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What's a browser?"
    Pt thinks their username is their email when it is not
  2. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  3. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  4. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  5. Using Safari
    Someone says "STAT BOOST" in chat
  6. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  7. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  8. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  9. Pt wants to schedule with a specialist
    Dead air
  10. Dr messaging is turned off
    Elderly pt says very good
  11. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  12. Pt apologizes to agent
  13. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  14. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  15. Pt asks for a supervisor
    Partial reg that needs to be deleted
  16. Add proxy for 2+ kids
    Lexi being a problem child
  17. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  18. Pt not in IDX
    Dead air
  19. Pt asks to be escalated
    Pt complaining about Optum
  20. Not eligible for new registration because email is in use
    Older couples working together to try and register
  21. HSID transfers a non OPP call
    Angry test results not available the same day
  22. MDM and IDX mismatch
    Pt asks for a supervisor
  23. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  24. Pt is talking to someone in the background
    HSID transfers a non OPP call