Pt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAgg IDissue forproxyPt will nottry anothermethod tolog in/regHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Someonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalAddproxy for2+ kidsSomeonesays "STATBOOST" inchatElderly ptsays verygoodDrmessagingis turnedoffPartial regthat needsto bedeletedPt asksfor asupervisorDeadairPt notin IDXPtcomplainingaboutOptumPt asksto beescalatedPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Passwordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Ptapologizesto agentPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedLexi beinga problemchildAddproxy for2+ kidsAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt asksfor asupervisorMDM andIDXmismatchDeadairPt wants toschedulewith aspecialistAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appSomeonesays "STATBOOST" inchatUsingSafariPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAgg IDissue forproxyPt will nottry anothermethod tolog in/regHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Someonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalAddproxy for2+ kidsSomeonesays "STATBOOST" inchatElderly ptsays verygoodDrmessagingis turnedoffPartial regthat needsto bedeletedPt asksfor asupervisorDeadairPt notin IDXPtcomplainingaboutOptumPt asksto beescalatedPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Passwordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Ptapologizesto agentPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedLexi beinga problemchildAddproxy for2+ kidsAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPt asksfor asupervisorMDM andIDXmismatchDeadairPt wants toschedulewith aspecialistAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appSomeonesays "STATBOOST" inchatUsingSafari

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  2. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  3. Not eligible for new registration because email is in use
    Older couples working together to try and register
  4. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  5. Pt is talking to someone in the background
    HSID transfers a non OPP call
  6. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  7. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  8. Dr messaging is turned off
    Elderly pt says very good
  9. Pt asks for a supervisor
    Partial reg that needs to be deleted
  10. Pt not in IDX
    Dead air
  11. Pt asks to be escalated
    Pt complaining about Optum
  12. "What's a browser?"
    Pt thinks their username is their email when it is not
  13. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  14. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  15. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  16. Pt apologizes to agent
  17. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  18. Add proxy for 2+ kids
    Lexi being a problem child
  19. HSID transfers a non OPP call
    Angry test results not available the same day
  20. MDM and IDX mismatch
    Pt asks for a supervisor
  21. Pt wants to schedule with a specialist
    Dead air
  22. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  23. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  24. Using Safari
    Someone says "STAT BOOST" in chat