Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt asksfor asupervisorMDM andIDXmismatchPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Agentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakElderly ptsays verygoodDrmessagingis turnedoffPtapologizesto agentPtcomplainingaboutOptumPt asksto beescalatedPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalDeadairPt wants toschedulewith aspecialistPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtLexi beinga problemchildAddproxy for2+ kidsOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Partial regthat needsto bedeletedPt asksfor asupervisorDeadairPt notin IDXSomeonesays "STATBOOST" inchatUsingSafariHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Angry testresults notavailable thesame day HSIDtransfersa nonOPP callPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedAgg IDissue forproxyPt will nottry anothermethod tolog in/regPt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appPt asksfor asupervisorMDM andIDXmismatchPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Agentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakElderly ptsays verygoodDrmessagingis turnedoffPtapologizesto agentPtcomplainingaboutOptumPt asksto beescalatedPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudeSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalDeadairPt wants toschedulewith aspecialistPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtLexi beinga problemchildAddproxy for2+ kidsOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Partial regthat needsto bedeletedPt asksfor asupervisorDeadairPt notin IDXSomeonesays "STATBOOST" inchatUsingSafariHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Angry testresults notavailable thesame day HSIDtransfersa nonOPP callPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSID

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  2. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  3. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  4. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  5. MDM and IDX mismatch
    Pt asks for a supervisor
  6. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  7. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  8. Dr messaging is turned off
    Elderly pt says very good
  9. Pt apologizes to agent
  10. Pt asks to be escalated
    Pt complaining about Optum
  11. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  12. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  13. Pt wants to schedule with a specialist
    Dead air
  14. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  15. Add proxy for 2+ kids
    Lexi being a problem child
  16. Not eligible for new registration because email is in use
    Older couples working together to try and register
  17. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  18. "What's a browser?"
    Pt thinks their username is their email when it is not
  19. Pt asks for a supervisor
    Partial reg that needs to be deleted
  20. Pt not in IDX
    Dead air
  21. Using Safari
    Someone says "STAT BOOST" in chat
  22. Pt is talking to someone in the background
    HSID transfers a non OPP call
  23. HSID transfers a non OPP call
    Angry test results not available the same day
  24. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong