Addproxy for2+ kidsSomeonesays "STATBOOST" inchatPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatUsingSafariPtcomplainingaboutOptumPt asksto beescalatedPtapologizesto agentElderly ptsays verygoodDrmessagingis turnedoffAgg IDissue forproxyPt will nottry anothermethod tolog in/regOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakLexi beinga problemchildAddproxy for2+ kidsAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPartial regthat needsto bedeletedPt asksfor asupervisorPt asksfor asupervisorMDM andIDXmismatchSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalDeadairPt notin IDXPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appDeadairPt wants toschedulewith aspecialistAddproxy for2+ kidsSomeonesays "STATBOOST" inchatPt is talkingto someonein thebackgroundPt is upsetby Californiaminor portalaccess law Pt calls in forstatus checkfor Agg IDissueInboundtransfers a ptfor an issuethat is notOPP relatedPt spellsOptumwrongPt has noaccess toemail or phonenumber onHSIDPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAddparentinto IDXPt thinkthey are regbut they arenotPHI auth bycaller doingthree waycall with PtHSIDtransfersa nonOPP callPt is talkingto someonein thebackground Pt thinkstheirusername istheir emailwhen it is not"What's abrowser?"Someonesays "STATBOOST" inchatUsingSafariPtcomplainingaboutOptumPt asksto beescalatedPtapologizesto agentElderly ptsays verygoodDrmessagingis turnedoffAgg IDissue forproxyPt will nottry anothermethod tolog in/regOlder couplesworkingtogether to tryand registerNot eligible fornewregistrationbecauseemail is in useAgentadvises Pt tofile grievancewithinsuranceTeam forgetswhose turn itis for breakLexi beinga problemchildAddproxy for2+ kidsAngry testresults notavailable thesame day HSIDtransfersa nonOPP callPartial regthat needsto bedeletedPt asksfor asupervisorPt asksfor asupervisorMDM andIDXmismatchSomeonesays "STATBOOST" inchatPt calls in tomessage dr,but they arenot using theportalDeadairPt notin IDXPasswordreset callthat lastsmore than15 minutesPT getsupset andgets rudePt saysthey're"not tootech savy"Pt cannotrememberpassword toApple ID orGoogle Play todownload the appDeadairPt wants toschedulewith aspecialist

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone says "STAT BOOST" in chat
    Add proxy for 2+ kids
  2. Pt is upset by California minor portal access law
    Pt is talking to someone in the background
  3. Inbound transfers a pt for an issue that is not OPP related
    Pt calls in for status check for Agg ID issue
  4. Pt has no access to email or phone number on HSID
    Pt spells Optum wrong
  5. Add parent into IDX
    Pt calls back in not being able to register after being told to wait because MRN was just generated
  6. PHI auth by caller doing three way call with Pt
    Pt think they are reg but they are not
  7. Pt is talking to someone in the background
    HSID transfers a non OPP call
  8. "What's a browser?"
    Pt thinks their username is their email when it is not
  9. Using Safari
    Someone says "STAT BOOST" in chat
  10. Pt asks to be escalated
    Pt complaining about Optum
  11. Pt apologizes to agent
  12. Dr messaging is turned off
    Elderly pt says very good
  13. Pt will not try another method to log in/reg
    Agg ID issue for proxy
  14. Not eligible for new registration because email is in use
    Older couples working together to try and register
  15. Team forgets whose turn it is for break
    Agent advises Pt to file grievance with insurance
  16. Add proxy for 2+ kids
    Lexi being a problem child
  17. HSID transfers a non OPP call
    Angry test results not available the same day
  18. Pt asks for a supervisor
    Partial reg that needs to be deleted
  19. MDM and IDX mismatch
    Pt asks for a supervisor
  20. Pt calls in to message dr, but they are not using the portal
    Someone says "STAT BOOST" in chat
  21. Pt not in IDX
    Dead air
  22. PT gets upset and gets rude
    Password reset call that lasts more than 15 minutes
  23. Pt cannot remember password to Apple ID or Google Play to download the app
    Pt says they're "not too tech savy"
  24. Pt wants to schedule with a specialist
    Dead air