Took more than 30 calls Understood the situation Transferred a call Went above and beyond for a customer Customer kept interrupting me Completed all of your HLC training Used a value added statement Used soft skills Took action on a call Verified qv2 Apologized for the hold time Was put on hold by the customer Made a customer laugh Resolved a web issue Customer gave a compliment Educated the customer Deescalated a complaint Wrap time under 1 minute Asked a lead for assistance Had a strange request Welcomed the customer Helped a fellow CSR Brought the customer back Offered the customer with more than one option Took more than 30 calls Understood the situation Transferred a call Went above and beyond for a customer Customer kept interrupting me Completed all of your HLC training Used a value added statement Used soft skills Took action on a call Verified qv2 Apologized for the hold time Was put on hold by the customer Made a customer laugh Resolved a web issue Customer gave a compliment Educated the customer Deescalated a complaint Wrap time under 1 minute Asked a lead for assistance Had a strange request Welcomed the customer Helped a fellow CSR Brought the customer back Offered the customer with more than one option
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Took more than 30 calls
Understood the situation
Transferred a call
Went above and beyond for a customer
Customer kept interrupting me
Completed all of your HLC training
Used a value added statement
Used soft skills
Took action on a call
Verified qv2
Apologized for the hold time
Was put on hold by the customer
Made a customer laugh
Resolved a web issue
Customer gave a compliment
Educated the customer
Deescalated a complaint
Wrap time under 1 minute
Asked a lead for assistance
Had a strange request
Welcomed the customer
Helped a fellow CSR
Brought the customer back
Offered the customer with more than one option