Made acustomerlaughEducatedthecustomerResolveda webissueHad astrangerequestWas puton hold bythecustomerBroughtthecustomerbackUsedsoftskillsAsked alead forassistanceUsed avalueaddedstatementUnderstoodthesituationTookactionon a callHelpeda fellowCSRCompletedall of yourHLCtrainingVerifiedqv2Transferreda callWelcomedthecustomerCustomergave acomplimentOffered thecustomerwith morethan oneoptionDeescalateda complaintApologizedfor thehold timeWentabove andbeyond fora customerTookmore than30 callsWrap timeunder 1minuteCustomerkeptinterruptingmeMade acustomerlaughEducatedthecustomerResolveda webissueHad astrangerequestWas puton hold bythecustomerBroughtthecustomerbackUsedsoftskillsAsked alead forassistanceUsed avalueaddedstatementUnderstoodthesituationTookactionon a callHelpeda fellowCSRCompletedall of yourHLCtrainingVerifiedqv2Transferreda callWelcomedthecustomerCustomergave acomplimentOffered thecustomerwith morethan oneoptionDeescalateda complaintApologizedfor thehold timeWentabove andbeyond fora customerTookmore than30 callsWrap timeunder 1minuteCustomerkeptinterruptingme

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a customer laugh
  2. Educated the customer
  3. Resolved a web issue
  4. Had a strange request
  5. Was put on hold by the customer
  6. Brought the customer back
  7. Used soft skills
  8. Asked a lead for assistance
  9. Used a value added statement
  10. Understood the situation
  11. Took action on a call
  12. Helped a fellow CSR
  13. Completed all of your HLC training
  14. Verified qv2
  15. Transferred a call
  16. Welcomed the customer
  17. Customer gave a compliment
  18. Offered the customer with more than one option
  19. Deescalated a complaint
  20. Apologized for the hold time
  21. Went above and beyond for a customer
  22. Took more than 30 calls
  23. Wrap time under 1 minute
  24. Customer kept interrupting me