Asked alead forassistanceTookactionon a callCustomergave acomplimentTransferreda callVerifiedqv2Deescalateda complaintHad astrangerequestWrap timeunder 1minuteWentabove andbeyond fora customerWas puton hold bythecustomerBroughtthecustomerbackWelcomedthecustomerOffered thecustomerwith morethan oneoptionEducatedthecustomerUsed avalueaddedstatementApologizedfor thehold timeHelpeda fellowCSRCompletedall of yourHLCtrainingMade acustomerlaughUnderstoodthesituationCustomerkeptinterruptingmeResolveda webissueTookmore than30 callsUsedsoftskillsAsked alead forassistanceTookactionon a callCustomergave acomplimentTransferreda callVerifiedqv2Deescalateda complaintHad astrangerequestWrap timeunder 1minuteWentabove andbeyond fora customerWas puton hold bythecustomerBroughtthecustomerbackWelcomedthecustomerOffered thecustomerwith morethan oneoptionEducatedthecustomerUsed avalueaddedstatementApologizedfor thehold timeHelpeda fellowCSRCompletedall of yourHLCtrainingMade acustomerlaughUnderstoodthesituationCustomerkeptinterruptingmeResolveda webissueTookmore than30 callsUsedsoftskills

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a lead for assistance
  2. Took action on a call
  3. Customer gave a compliment
  4. Transferred a call
  5. Verified qv2
  6. Deescalated a complaint
  7. Had a strange request
  8. Wrap time under 1 minute
  9. Went above and beyond for a customer
  10. Was put on hold by the customer
  11. Brought the customer back
  12. Welcomed the customer
  13. Offered the customer with more than one option
  14. Educated the customer
  15. Used a value added statement
  16. Apologized for the hold time
  17. Helped a fellow CSR
  18. Completed all of your HLC training
  19. Made a customer laugh
  20. Understood the situation
  21. Customer kept interrupting me
  22. Resolved a web issue
  23. Took more than 30 calls
  24. Used soft skills