BroughtthecustomerbackVerifiedqv2Tookactionon a callEducatedthecustomerMade acustomerlaughDeescalateda complaintResolveda webissueHelpeda fellowCSRWas puton hold bythecustomerTookmore than30 callsCustomerkeptinterruptingmeCustomergave acomplimentCompletedall of yourHLCtrainingUsed avalueaddedstatementWelcomedthecustomerTransferreda callUnderstoodthesituationAsked alead forassistanceApologizedfor thehold timeWentabove andbeyond fora customerWrap timeunder 1minuteUsedsoftskillsOffered thecustomerwith morethan oneoptionHad astrangerequestBroughtthecustomerbackVerifiedqv2Tookactionon a callEducatedthecustomerMade acustomerlaughDeescalateda complaintResolveda webissueHelpeda fellowCSRWas puton hold bythecustomerTookmore than30 callsCustomerkeptinterruptingmeCustomergave acomplimentCompletedall of yourHLCtrainingUsed avalueaddedstatementWelcomedthecustomerTransferreda callUnderstoodthesituationAsked alead forassistanceApologizedfor thehold timeWentabove andbeyond fora customerWrap timeunder 1minuteUsedsoftskillsOffered thecustomerwith morethan oneoptionHad astrangerequest

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brought the customer back
  2. Verified qv2
  3. Took action on a call
  4. Educated the customer
  5. Made a customer laugh
  6. Deescalated a complaint
  7. Resolved a web issue
  8. Helped a fellow CSR
  9. Was put on hold by the customer
  10. Took more than 30 calls
  11. Customer kept interrupting me
  12. Customer gave a compliment
  13. Completed all of your HLC training
  14. Used a value added statement
  15. Welcomed the customer
  16. Transferred a call
  17. Understood the situation
  18. Asked a lead for assistance
  19. Apologized for the hold time
  20. Went above and beyond for a customer
  21. Wrap time under 1 minute
  22. Used soft skills
  23. Offered the customer with more than one option
  24. Had a strange request