Asked alead forassistanceTransferreda callEducatedthecustomerTookactionon a callCustomerkeptinterruptingmeUnderstoodthesituationUsedsoftskillsUsed avalueaddedstatementWrap timeunder 1minuteTookmore than30 callsHelpeda fellowCSROffered thecustomerwith morethan oneoptionResolveda webissueApologizedfor thehold timeWentabove andbeyond fora customerBroughtthecustomerbackHad astrangerequestCompletedall of yourHLCtrainingCustomergave acomplimentWelcomedthecustomerMade acustomerlaughWas puton hold bythecustomerVerifiedqv2Deescalateda complaintAsked alead forassistanceTransferreda callEducatedthecustomerTookactionon a callCustomerkeptinterruptingmeUnderstoodthesituationUsedsoftskillsUsed avalueaddedstatementWrap timeunder 1minuteTookmore than30 callsHelpeda fellowCSROffered thecustomerwith morethan oneoptionResolveda webissueApologizedfor thehold timeWentabove andbeyond fora customerBroughtthecustomerbackHad astrangerequestCompletedall of yourHLCtrainingCustomergave acomplimentWelcomedthecustomerMade acustomerlaughWas puton hold bythecustomerVerifiedqv2Deescalateda complaint

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a lead for assistance
  2. Transferred a call
  3. Educated the customer
  4. Took action on a call
  5. Customer kept interrupting me
  6. Understood the situation
  7. Used soft skills
  8. Used a value added statement
  9. Wrap time under 1 minute
  10. Took more than 30 calls
  11. Helped a fellow CSR
  12. Offered the customer with more than one option
  13. Resolved a web issue
  14. Apologized for the hold time
  15. Went above and beyond for a customer
  16. Brought the customer back
  17. Had a strange request
  18. Completed all of your HLC training
  19. Customer gave a compliment
  20. Welcomed the customer
  21. Made a customer laugh
  22. Was put on hold by the customer
  23. Verified qv2
  24. Deescalated a complaint