Apologizedfor thehold timeBroughtthecustomerbackTookmore than30 callsDeescalateda complaintUnderstoodthesituationUsed avalueaddedstatementOffered thecustomerwith morethan oneoptionCustomerkeptinterruptingmeWentabove andbeyond fora customerResolveda webissueWelcomedthecustomerEducatedthecustomerUsedsoftskillsWrap timeunder 1minuteAsked alead forassistanceHelpeda fellowCSRTransferreda callCompletedall of yourHLCtrainingWas puton hold bythecustomerMade acustomerlaughVerifiedqv2Customergave acomplimentTookactionon a callHad astrangerequestApologizedfor thehold timeBroughtthecustomerbackTookmore than30 callsDeescalateda complaintUnderstoodthesituationUsed avalueaddedstatementOffered thecustomerwith morethan oneoptionCustomerkeptinterruptingmeWentabove andbeyond fora customerResolveda webissueWelcomedthecustomerEducatedthecustomerUsedsoftskillsWrap timeunder 1minuteAsked alead forassistanceHelpeda fellowCSRTransferreda callCompletedall of yourHLCtrainingWas puton hold bythecustomerMade acustomerlaughVerifiedqv2Customergave acomplimentTookactionon a callHad astrangerequest

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized for the hold time
  2. Brought the customer back
  3. Took more than 30 calls
  4. Deescalated a complaint
  5. Understood the situation
  6. Used a value added statement
  7. Offered the customer with more than one option
  8. Customer kept interrupting me
  9. Went above and beyond for a customer
  10. Resolved a web issue
  11. Welcomed the customer
  12. Educated the customer
  13. Used soft skills
  14. Wrap time under 1 minute
  15. Asked a lead for assistance
  16. Helped a fellow CSR
  17. Transferred a call
  18. Completed all of your HLC training
  19. Was put on hold by the customer
  20. Made a customer laugh
  21. Verified qv2
  22. Customer gave a compliment
  23. Took action on a call
  24. Had a strange request