Transferreda callEducatedthecustomerOffered thecustomerwith morethan oneoptionUsedsoftskillsHad astrangerequestApologizedfor thehold timeTookactionon a callResolveda webissueDeescalateda complaintMade acustomerlaughAsked alead forassistanceVerifiedqv2UnderstoodthesituationHelpeda fellowCSRBroughtthecustomerbackCompletedall of yourHLCtrainingWelcomedthecustomerWrap timeunder 1minuteWas puton hold bythecustomerWentabove andbeyond fora customerCustomerkeptinterruptingmeUsed avalueaddedstatementCustomergave acomplimentTookmore than30 callsTransferreda callEducatedthecustomerOffered thecustomerwith morethan oneoptionUsedsoftskillsHad astrangerequestApologizedfor thehold timeTookactionon a callResolveda webissueDeescalateda complaintMade acustomerlaughAsked alead forassistanceVerifiedqv2UnderstoodthesituationHelpeda fellowCSRBroughtthecustomerbackCompletedall of yourHLCtrainingWelcomedthecustomerWrap timeunder 1minuteWas puton hold bythecustomerWentabove andbeyond fora customerCustomerkeptinterruptingmeUsed avalueaddedstatementCustomergave acomplimentTookmore than30 calls

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a call
  2. Educated the customer
  3. Offered the customer with more than one option
  4. Used soft skills
  5. Had a strange request
  6. Apologized for the hold time
  7. Took action on a call
  8. Resolved a web issue
  9. Deescalated a complaint
  10. Made a customer laugh
  11. Asked a lead for assistance
  12. Verified qv2
  13. Understood the situation
  14. Helped a fellow CSR
  15. Brought the customer back
  16. Completed all of your HLC training
  17. Welcomed the customer
  18. Wrap time under 1 minute
  19. Was put on hold by the customer
  20. Went above and beyond for a customer
  21. Customer kept interrupting me
  22. Used a value added statement
  23. Customer gave a compliment
  24. Took more than 30 calls