Tookmore than30 callsUnderstoodthesituationTransferreda callWentabove andbeyond fora customerCustomerkeptinterruptingmeCompletedall of yourHLCtrainingUsed avalueaddedstatementUsedsoftskillsTookactionon a callVerifiedqv2Apologizedfor thehold timeWas puton hold bythecustomerMade acustomerlaughResolveda webissueCustomergave acomplimentEducatedthecustomerDeescalateda complaintWrap timeunder 1minuteAsked alead forassistanceHad astrangerequestWelcomedthecustomerHelpeda fellowCSRBroughtthecustomerbackOffered thecustomerwith morethan oneoptionTookmore than30 callsUnderstoodthesituationTransferreda callWentabove andbeyond fora customerCustomerkeptinterruptingmeCompletedall of yourHLCtrainingUsed avalueaddedstatementUsedsoftskillsTookactionon a callVerifiedqv2Apologizedfor thehold timeWas puton hold bythecustomerMade acustomerlaughResolveda webissueCustomergave acomplimentEducatedthecustomerDeescalateda complaintWrap timeunder 1minuteAsked alead forassistanceHad astrangerequestWelcomedthecustomerHelpeda fellowCSRBroughtthecustomerbackOffered thecustomerwith morethan oneoption

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took more than 30 calls
  2. Understood the situation
  3. Transferred a call
  4. Went above and beyond for a customer
  5. Customer kept interrupting me
  6. Completed all of your HLC training
  7. Used a value added statement
  8. Used soft skills
  9. Took action on a call
  10. Verified qv2
  11. Apologized for the hold time
  12. Was put on hold by the customer
  13. Made a customer laugh
  14. Resolved a web issue
  15. Customer gave a compliment
  16. Educated the customer
  17. Deescalated a complaint
  18. Wrap time under 1 minute
  19. Asked a lead for assistance
  20. Had a strange request
  21. Welcomed the customer
  22. Helped a fellow CSR
  23. Brought the customer back
  24. Offered the customer with more than one option