Tookmore than30 callsAsked alead forassistanceDeescalateda complaintHad astrangerequestTransferreda callWas puton hold bythecustomerWentabove andbeyond fora customerUsed avalueaddedstatementUsedsoftskillsTookactionon a callWelcomedthecustomerHelpeda fellowCSRBroughtthecustomerbackUnderstoodthesituationVerifiedqv2Customergave acomplimentResolveda webissueOffered thecustomerwith morethan oneoptionCompletedall of yourHLCtrainingApologizedfor thehold timeCustomerkeptinterruptingmeEducatedthecustomerWrap timeunder 1minuteMade acustomerlaughTookmore than30 callsAsked alead forassistanceDeescalateda complaintHad astrangerequestTransferreda callWas puton hold bythecustomerWentabove andbeyond fora customerUsed avalueaddedstatementUsedsoftskillsTookactionon a callWelcomedthecustomerHelpeda fellowCSRBroughtthecustomerbackUnderstoodthesituationVerifiedqv2Customergave acomplimentResolveda webissueOffered thecustomerwith morethan oneoptionCompletedall of yourHLCtrainingApologizedfor thehold timeCustomerkeptinterruptingmeEducatedthecustomerWrap timeunder 1minuteMade acustomerlaugh

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took more than 30 calls
  2. Asked a lead for assistance
  3. Deescalated a complaint
  4. Had a strange request
  5. Transferred a call
  6. Was put on hold by the customer
  7. Went above and beyond for a customer
  8. Used a value added statement
  9. Used soft skills
  10. Took action on a call
  11. Welcomed the customer
  12. Helped a fellow CSR
  13. Brought the customer back
  14. Understood the situation
  15. Verified qv2
  16. Customer gave a compliment
  17. Resolved a web issue
  18. Offered the customer with more than one option
  19. Completed all of your HLC training
  20. Apologized for the hold time
  21. Customer kept interrupting me
  22. Educated the customer
  23. Wrap time under 1 minute
  24. Made a customer laugh