UsedsoftskillsWelcomedthecustomerCustomergave acomplimentUsed avalueaddedstatementCompletedall of yourHLCtrainingResolveda webissueWrap timeunder 1minuteOffered thecustomerwith morethan oneoptionDeescalateda complaintApologizedfor thehold timeCustomerkeptinterruptingmeMade acustomerlaughTransferreda callHad astrangerequestWas puton hold bythecustomerWentabove andbeyond fora customerTookactionon a callUnderstoodthesituationHelpeda fellowCSRTookmore than30 callsVerifiedqv2EducatedthecustomerAsked alead forassistanceBroughtthecustomerbackUsedsoftskillsWelcomedthecustomerCustomergave acomplimentUsed avalueaddedstatementCompletedall of yourHLCtrainingResolveda webissueWrap timeunder 1minuteOffered thecustomerwith morethan oneoptionDeescalateda complaintApologizedfor thehold timeCustomerkeptinterruptingmeMade acustomerlaughTransferreda callHad astrangerequestWas puton hold bythecustomerWentabove andbeyond fora customerTookactionon a callUnderstoodthesituationHelpeda fellowCSRTookmore than30 callsVerifiedqv2EducatedthecustomerAsked alead forassistanceBroughtthecustomerback

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used soft skills
  2. Welcomed the customer
  3. Customer gave a compliment
  4. Used a value added statement
  5. Completed all of your HLC training
  6. Resolved a web issue
  7. Wrap time under 1 minute
  8. Offered the customer with more than one option
  9. Deescalated a complaint
  10. Apologized for the hold time
  11. Customer kept interrupting me
  12. Made a customer laugh
  13. Transferred a call
  14. Had a strange request
  15. Was put on hold by the customer
  16. Went above and beyond for a customer
  17. Took action on a call
  18. Understood the situation
  19. Helped a fellow CSR
  20. Took more than 30 calls
  21. Verified qv2
  22. Educated the customer
  23. Asked a lead for assistance
  24. Brought the customer back