Tookmore than30 callsAsked alead forassistanceWrap timeunder 1minuteOffered thecustomerwith morethan oneoptionCustomerkeptinterruptingmeTookactionon a callUsedsoftskillsHelpeda fellowCSRCustomergave acomplimentVerifiedqv2Resolveda webissueDeescalateda complaintWentabove andbeyond fora customerWelcomedthecustomerApologizedfor thehold timeEducatedthecustomerUnderstoodthesituationUsed avalueaddedstatementTransferreda callMade acustomerlaughCompletedall of yourHLCtrainingWas puton hold bythecustomerHad astrangerequestBroughtthecustomerbackTookmore than30 callsAsked alead forassistanceWrap timeunder 1minuteOffered thecustomerwith morethan oneoptionCustomerkeptinterruptingmeTookactionon a callUsedsoftskillsHelpeda fellowCSRCustomergave acomplimentVerifiedqv2Resolveda webissueDeescalateda complaintWentabove andbeyond fora customerWelcomedthecustomerApologizedfor thehold timeEducatedthecustomerUnderstoodthesituationUsed avalueaddedstatementTransferreda callMade acustomerlaughCompletedall of yourHLCtrainingWas puton hold bythecustomerHad astrangerequestBroughtthecustomerback

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took more than 30 calls
  2. Asked a lead for assistance
  3. Wrap time under 1 minute
  4. Offered the customer with more than one option
  5. Customer kept interrupting me
  6. Took action on a call
  7. Used soft skills
  8. Helped a fellow CSR
  9. Customer gave a compliment
  10. Verified qv2
  11. Resolved a web issue
  12. Deescalated a complaint
  13. Went above and beyond for a customer
  14. Welcomed the customer
  15. Apologized for the hold time
  16. Educated the customer
  17. Understood the situation
  18. Used a value added statement
  19. Transferred a call
  20. Made a customer laugh
  21. Completed all of your HLC training
  22. Was put on hold by the customer
  23. Had a strange request
  24. Brought the customer back