Was puton hold bythecustomerTookactionon a callCustomergave acomplimentHad astrangerequestApologizedfor thehold timeUsed avalueaddedstatementVerifiedqv2Deescalateda complaintAsked alead forassistanceWrap timeunder 1minuteUsedsoftskillsBroughtthecustomerbackResolveda webissueTookmore than30 callsWelcomedthecustomerCompletedall of yourHLCtrainingTransferreda callOffered thecustomerwith morethan oneoptionWentabove andbeyond fora customerHelpeda fellowCSRCustomerkeptinterruptingmeMade acustomerlaughEducatedthecustomerUnderstoodthesituationWas puton hold bythecustomerTookactionon a callCustomergave acomplimentHad astrangerequestApologizedfor thehold timeUsed avalueaddedstatementVerifiedqv2Deescalateda complaintAsked alead forassistanceWrap timeunder 1minuteUsedsoftskillsBroughtthecustomerbackResolveda webissueTookmore than30 callsWelcomedthecustomerCompletedall of yourHLCtrainingTransferreda callOffered thecustomerwith morethan oneoptionWentabove andbeyond fora customerHelpeda fellowCSRCustomerkeptinterruptingmeMade acustomerlaughEducatedthecustomerUnderstoodthesituation

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Was put on hold by the customer
  2. Took action on a call
  3. Customer gave a compliment
  4. Had a strange request
  5. Apologized for the hold time
  6. Used a value added statement
  7. Verified qv2
  8. Deescalated a complaint
  9. Asked a lead for assistance
  10. Wrap time under 1 minute
  11. Used soft skills
  12. Brought the customer back
  13. Resolved a web issue
  14. Took more than 30 calls
  15. Welcomed the customer
  16. Completed all of your HLC training
  17. Transferred a call
  18. Offered the customer with more than one option
  19. Went above and beyond for a customer
  20. Helped a fellow CSR
  21. Customer kept interrupting me
  22. Made a customer laugh
  23. Educated the customer
  24. Understood the situation