Tookactionon a callDeescalateda complaintTransferreda callBroughtthecustomerbackCustomergave acomplimentWelcomedthecustomerWentabove andbeyond fora customerMade acustomerlaughAsked alead forassistanceUnderstoodthesituationApologizedfor thehold timeWas puton hold bythecustomerOffered thecustomerwith morethan oneoptionCustomerkeptinterruptingmeResolveda webissueHad astrangerequestVerifiedqv2Tookmore than30 callsEducatedthecustomerWrap timeunder 1minuteCompletedall of yourHLCtrainingUsed avalueaddedstatementHelpeda fellowCSRUsedsoftskillsTookactionon a callDeescalateda complaintTransferreda callBroughtthecustomerbackCustomergave acomplimentWelcomedthecustomerWentabove andbeyond fora customerMade acustomerlaughAsked alead forassistanceUnderstoodthesituationApologizedfor thehold timeWas puton hold bythecustomerOffered thecustomerwith morethan oneoptionCustomerkeptinterruptingmeResolveda webissueHad astrangerequestVerifiedqv2Tookmore than30 callsEducatedthecustomerWrap timeunder 1minuteCompletedall of yourHLCtrainingUsed avalueaddedstatementHelpeda fellowCSRUsedsoftskills

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took action on a call
  2. Deescalated a complaint
  3. Transferred a call
  4. Brought the customer back
  5. Customer gave a compliment
  6. Welcomed the customer
  7. Went above and beyond for a customer
  8. Made a customer laugh
  9. Asked a lead for assistance
  10. Understood the situation
  11. Apologized for the hold time
  12. Was put on hold by the customer
  13. Offered the customer with more than one option
  14. Customer kept interrupting me
  15. Resolved a web issue
  16. Had a strange request
  17. Verified qv2
  18. Took more than 30 calls
  19. Educated the customer
  20. Wrap time under 1 minute
  21. Completed all of your HLC training
  22. Used a value added statement
  23. Helped a fellow CSR
  24. Used soft skills