EducatedthecustomerCustomerkeptinterruptingmeMade acustomerlaughDeescalateda complaintHad astrangerequestWelcomedthecustomerVerifiedqv2Was puton hold bythecustomerWrap timeunder 1minuteHelpeda fellowCSRUsedsoftskillsTookactionon a callBroughtthecustomerbackAsked alead forassistanceUnderstoodthesituationTransferreda callOffered thecustomerwith morethan oneoptionApologizedfor thehold timeWentabove andbeyond fora customerCustomergave acomplimentCompletedall of yourHLCtrainingUsed avalueaddedstatementTookmore than30 callsResolveda webissueEducatedthecustomerCustomerkeptinterruptingmeMade acustomerlaughDeescalateda complaintHad astrangerequestWelcomedthecustomerVerifiedqv2Was puton hold bythecustomerWrap timeunder 1minuteHelpeda fellowCSRUsedsoftskillsTookactionon a callBroughtthecustomerbackAsked alead forassistanceUnderstoodthesituationTransferreda callOffered thecustomerwith morethan oneoptionApologizedfor thehold timeWentabove andbeyond fora customerCustomergave acomplimentCompletedall of yourHLCtrainingUsed avalueaddedstatementTookmore than30 callsResolveda webissue

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Educated the customer
  2. Customer kept interrupting me
  3. Made a customer laugh
  4. Deescalated a complaint
  5. Had a strange request
  6. Welcomed the customer
  7. Verified qv2
  8. Was put on hold by the customer
  9. Wrap time under 1 minute
  10. Helped a fellow CSR
  11. Used soft skills
  12. Took action on a call
  13. Brought the customer back
  14. Asked a lead for assistance
  15. Understood the situation
  16. Transferred a call
  17. Offered the customer with more than one option
  18. Apologized for the hold time
  19. Went above and beyond for a customer
  20. Customer gave a compliment
  21. Completed all of your HLC training
  22. Used a value added statement
  23. Took more than 30 calls
  24. Resolved a web issue