CustomerkeptinterruptingmeTransferreda callEducatedthecustomerTookactionon a callVerifiedqv2UnderstoodthesituationCompletedall of yourHLCtrainingOffered thecustomerwith morethan oneoptionResolveda webissueCustomergave acomplimentWentabove andbeyond fora customerBroughtthecustomerbackUsedsoftskillsApologizedfor thehold timeMade acustomerlaughWas puton hold bythecustomerUsed avalueaddedstatementWelcomedthecustomerAsked alead forassistanceWrap timeunder 1minuteDeescalateda complaintHelpeda fellowCSRTookmore than30 callsHad astrangerequestCustomerkeptinterruptingmeTransferreda callEducatedthecustomerTookactionon a callVerifiedqv2UnderstoodthesituationCompletedall of yourHLCtrainingOffered thecustomerwith morethan oneoptionResolveda webissueCustomergave acomplimentWentabove andbeyond fora customerBroughtthecustomerbackUsedsoftskillsApologizedfor thehold timeMade acustomerlaughWas puton hold bythecustomerUsed avalueaddedstatementWelcomedthecustomerAsked alead forassistanceWrap timeunder 1minuteDeescalateda complaintHelpeda fellowCSRTookmore than30 callsHad astrangerequest

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer kept interrupting me
  2. Transferred a call
  3. Educated the customer
  4. Took action on a call
  5. Verified qv2
  6. Understood the situation
  7. Completed all of your HLC training
  8. Offered the customer with more than one option
  9. Resolved a web issue
  10. Customer gave a compliment
  11. Went above and beyond for a customer
  12. Brought the customer back
  13. Used soft skills
  14. Apologized for the hold time
  15. Made a customer laugh
  16. Was put on hold by the customer
  17. Used a value added statement
  18. Welcomed the customer
  19. Asked a lead for assistance
  20. Wrap time under 1 minute
  21. Deescalated a complaint
  22. Helped a fellow CSR
  23. Took more than 30 calls
  24. Had a strange request