CustomerkeptinterruptingmeHelpeda fellowCSRResolveda webissueVerifiedqv2Tookmore than30 callsWentabove andbeyond fora customerTransferreda callDeescalateda complaintCompletedall of yourHLCtrainingWrap timeunder 1minuteMade acustomerlaughHad astrangerequestEducatedthecustomerOffered thecustomerwith morethan oneoptionWas puton hold bythecustomerAsked alead forassistanceUnderstoodthesituationApologizedfor thehold timeBroughtthecustomerbackTookactionon a callWelcomedthecustomerCustomergave acomplimentUsed avalueaddedstatementUsedsoftskillsCustomerkeptinterruptingmeHelpeda fellowCSRResolveda webissueVerifiedqv2Tookmore than30 callsWentabove andbeyond fora customerTransferreda callDeescalateda complaintCompletedall of yourHLCtrainingWrap timeunder 1minuteMade acustomerlaughHad astrangerequestEducatedthecustomerOffered thecustomerwith morethan oneoptionWas puton hold bythecustomerAsked alead forassistanceUnderstoodthesituationApologizedfor thehold timeBroughtthecustomerbackTookactionon a callWelcomedthecustomerCustomergave acomplimentUsed avalueaddedstatementUsedsoftskills

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer kept interrupting me
  2. Helped a fellow CSR
  3. Resolved a web issue
  4. Verified qv2
  5. Took more than 30 calls
  6. Went above and beyond for a customer
  7. Transferred a call
  8. Deescalated a complaint
  9. Completed all of your HLC training
  10. Wrap time under 1 minute
  11. Made a customer laugh
  12. Had a strange request
  13. Educated the customer
  14. Offered the customer with more than one option
  15. Was put on hold by the customer
  16. Asked a lead for assistance
  17. Understood the situation
  18. Apologized for the hold time
  19. Brought the customer back
  20. Took action on a call
  21. Welcomed the customer
  22. Customer gave a compliment
  23. Used a value added statement
  24. Used soft skills