Apologizedfor thehold timeWentabove andbeyond fora customerUsed avalueaddedstatementHad astrangerequestCustomerkeptinterruptingmeCustomergave acomplimentUsedsoftskillsUnderstoodthesituationBroughtthecustomerbackTookmore than30 callsAsked alead forassistanceTransferreda callOffered thecustomerwith morethan oneoptionTookactionon a callWelcomedthecustomerResolveda webissueEducatedthecustomerMade acustomerlaughWrap timeunder 1minuteDeescalateda complaintHelpeda fellowCSRWas puton hold bythecustomerCompletedall of yourHLCtrainingVerifiedqv2Apologizedfor thehold timeWentabove andbeyond fora customerUsed avalueaddedstatementHad astrangerequestCustomerkeptinterruptingmeCustomergave acomplimentUsedsoftskillsUnderstoodthesituationBroughtthecustomerbackTookmore than30 callsAsked alead forassistanceTransferreda callOffered thecustomerwith morethan oneoptionTookactionon a callWelcomedthecustomerResolveda webissueEducatedthecustomerMade acustomerlaughWrap timeunder 1minuteDeescalateda complaintHelpeda fellowCSRWas puton hold bythecustomerCompletedall of yourHLCtrainingVerifiedqv2

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized for the hold time
  2. Went above and beyond for a customer
  3. Used a value added statement
  4. Had a strange request
  5. Customer kept interrupting me
  6. Customer gave a compliment
  7. Used soft skills
  8. Understood the situation
  9. Brought the customer back
  10. Took more than 30 calls
  11. Asked a lead for assistance
  12. Transferred a call
  13. Offered the customer with more than one option
  14. Took action on a call
  15. Welcomed the customer
  16. Resolved a web issue
  17. Educated the customer
  18. Made a customer laugh
  19. Wrap time under 1 minute
  20. Deescalated a complaint
  21. Helped a fellow CSR
  22. Was put on hold by the customer
  23. Completed all of your HLC training
  24. Verified qv2