WelcomedthecustomerResolveda webissueCustomerkeptinterruptingmeDeescalateda complaintOffered thecustomerwith morethan oneoptionUsed avalueaddedstatementWrap timeunder 1minuteVerifiedqv2Had astrangerequestCompletedall of yourHLCtrainingTookactionon a callAsked alead forassistanceApologizedfor thehold timeTookmore than30 callsBroughtthecustomerbackWas puton hold bythecustomerTransferreda callEducatedthecustomerUsedsoftskillsCustomergave acomplimentHelpeda fellowCSRWentabove andbeyond fora customerUnderstoodthesituationMade acustomerlaughWelcomedthecustomerResolveda webissueCustomerkeptinterruptingmeDeescalateda complaintOffered thecustomerwith morethan oneoptionUsed avalueaddedstatementWrap timeunder 1minuteVerifiedqv2Had astrangerequestCompletedall of yourHLCtrainingTookactionon a callAsked alead forassistanceApologizedfor thehold timeTookmore than30 callsBroughtthecustomerbackWas puton hold bythecustomerTransferreda callEducatedthecustomerUsedsoftskillsCustomergave acomplimentHelpeda fellowCSRWentabove andbeyond fora customerUnderstoodthesituationMade acustomerlaugh

611 DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Welcomed the customer
  2. Resolved a web issue
  3. Customer kept interrupting me
  4. Deescalated a complaint
  5. Offered the customer with more than one option
  6. Used a value added statement
  7. Wrap time under 1 minute
  8. Verified qv2
  9. Had a strange request
  10. Completed all of your HLC training
  11. Took action on a call
  12. Asked a lead for assistance
  13. Apologized for the hold time
  14. Took more than 30 calls
  15. Brought the customer back
  16. Was put on hold by the customer
  17. Transferred a call
  18. Educated the customer
  19. Used soft skills
  20. Customer gave a compliment
  21. Helped a fellow CSR
  22. Went above and beyond for a customer
  23. Understood the situation
  24. Made a customer laugh