Updated aparticipant'slanguagepreferenceUpdatedliability withaffectedparticipantSet upGHRNSMOISet upparticipantwith digitalpaymentCloseda claimSet up aparticipantfor textmessagingYou getsome freshair duringbreak orlunchFollowed upwith theclaimant aftercompletingMIC-IClosedafinancialYou use areflectivestatementUtilized thewrap upscripting atthe end of acallClosed acoverageConfirmed aparticipant'spreferredphone typeMadeACW goalfor thedayYou helpa peer orteammemberSetexpectationsfor next stepsat the end ofthe callAdded non-auto propertydamage to anauto claimSent LOU(GenP025)letter &discussed LOUwith claimantIssuedany digitalpaymentUpdated aparticipant'spreferredcontact typeShared alearning youhad with theteamCompleteda taskduring aninquiry call.Deescalatedan iratecustomerClosed 2coveragesin oneclaimUpdated aparticipant'slanguagepreferenceUpdatedliability withaffectedparticipantSet upGHRNSMOISet upparticipantwith digitalpaymentCloseda claimSet up aparticipantfor textmessagingYou getsome freshair duringbreak orlunchFollowed upwith theclaimant aftercompletingMIC-IClosedafinancialYou use areflectivestatementUtilized thewrap upscripting atthe end of acallClosed acoverageConfirmed aparticipant'spreferredphone typeMadeACW goalfor thedayYou helpa peer orteammemberSetexpectationsfor next stepsat the end ofthe callAdded non-auto propertydamage to anauto claimSent LOU(GenP025)letter &discussed LOUwith claimantIssuedany digitalpaymentUpdated aparticipant'spreferredcontact typeShared alearning youhad with theteamCompleteda taskduring aninquiry call.Deescalatedan iratecustomerClosed 2coveragesin oneclaim

Holistic Claim Handling - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated a participant's language preference
  2. Updated liability with affected participant
  3. Set up GHRN SMOI
  4. Set up participant with digital payment
  5. Closed a claim
  6. Set up a participant for text messaging
  7. You get some fresh air during break or lunch
  8. Followed up with the claimant after completing MIC-I
  9. Closed a financial
  10. You use a reflective statement
  11. Utilized the wrap up scripting at the end of a call
  12. Closed a coverage
  13. Confirmed a participant's preferred phone type
  14. Made ACW goal for the day
  15. You help a peer or team member
  16. Set expectations for next steps at the end of the call
  17. Added non-auto property damage to an auto claim
  18. Sent LOU (GenP025) letter & discussed LOU with claimant
  19. Issued any digital payment
  20. Updated a participant's preferred contact type
  21. Shared a learning you had with the team
  22. Completed a task during an inquiry call.
  23. De escalated an irate customer
  24. Closed 2 coverages in one claim