(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Shared a learning you had with the team
Completed a task during an inquiry call.
Closed a coverage
Confirmed a participant's preferred phone type
Followed up with the claimant after completing MIC-I
Closed a claim
Sent LOU (GenP025) letter & discussed LOU with claimant
Set up a participant for text messaging
Set expectations for next steps at the end of the call
Closed a financial
Issued any digital payment
You get some fresh air during break or lunch
Set up participant with digital payment
Closed 2 coverages in one claim
Updated a participant's language preference
You use a reflective statement
Set up GHRN SMOI
Updated a participant's preferred contact type
Made ACW goal for the day
You help a peer or team member
Utilized the wrap up scripting at the end of a call
