(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De escalated an irate customer
Closed 2 coverages in one claim
Set up a participant for text messaging
You get some fresh air during break or lunch
Closed a coverage
Completed a task during an inquiry call.
Closed a financial
Set expectations for next steps at the end of the call
Set up participant with digital payment
Utilized the wrap up scripting at the end of a call
Sent LOU (GenP025) letter & discussed LOU with claimant
Shared a learning you had with the team
Updated a participant's language preference
You help a peer or team member
Confirmed a participant's preferred phone type
Updated liability with affected participant
Set up GHRN SMOI
You use a reflective statement
Closed a claim
Issued any digital payment
Made ACW goal for the day
Updated a participant's preferred contact type
Followed up with the claimant after completing MIC-I
