Closed 2coveragesin oneclaimUtilized thewrap upscripting atthe end of acallFollowed upwith theclaimant aftercompletingMIC-IYou helpa peer orteammemberShared alearning youhad with theteamClosed acoverageCloseda claimYou getsome freshair duringbreak orlunchUpdatedliability withaffectedparticipantUpdated aparticipant'slanguagepreferenceMadeACW goalfor thedaySet upparticipantwith digitalpaymentConfirmed aparticipant'spreferredphone typeSent LOU(GenP025)letter &discussed LOUwith claimantSetexpectationsfor next stepsat the end ofthe callSet upGHRNSMOISet up aparticipantfor textmessagingDeescalatedan iratecustomerCompleteda taskduring aninquiry call.You use areflectivestatementIssuedany digitalpaymentClosedafinancialAdded non-auto propertydamage to anauto claimUpdated aparticipant'spreferredcontact typeClosed 2coveragesin oneclaimUtilized thewrap upscripting atthe end of acallFollowed upwith theclaimant aftercompletingMIC-IYou helpa peer orteammemberShared alearning youhad with theteamClosed acoverageCloseda claimYou getsome freshair duringbreak orlunchUpdatedliability withaffectedparticipantUpdated aparticipant'slanguagepreferenceMadeACW goalfor thedaySet upparticipantwith digitalpaymentConfirmed aparticipant'spreferredphone typeSent LOU(GenP025)letter &discussed LOUwith claimantSetexpectationsfor next stepsat the end ofthe callSet upGHRNSMOISet up aparticipantfor textmessagingDeescalatedan iratecustomerCompleteda taskduring aninquiry call.You use areflectivestatementIssuedany digitalpaymentClosedafinancialAdded non-auto propertydamage to anauto claimUpdated aparticipant'spreferredcontact type

Holistic Claim Handling - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed 2 coverages in one claim
  2. Utilized the wrap up scripting at the end of a call
  3. Followed up with the claimant after completing MIC-I
  4. You help a peer or team member
  5. Shared a learning you had with the team
  6. Closed a coverage
  7. Closed a claim
  8. You get some fresh air during break or lunch
  9. Updated liability with affected participant
  10. Updated a participant's language preference
  11. Made ACW goal for the day
  12. Set up participant with digital payment
  13. Confirmed a participant's preferred phone type
  14. Sent LOU (GenP025) letter & discussed LOU with claimant
  15. Set expectations for next steps at the end of the call
  16. Set up GHRN SMOI
  17. Set up a participant for text messaging
  18. De escalated an irate customer
  19. Completed a task during an inquiry call.
  20. You use a reflective statement
  21. Issued any digital payment
  22. Closed a financial
  23. Added non-auto property damage to an auto claim
  24. Updated a participant's preferred contact type