You getsome freshair duringbreak orlunchUpdatedliability withaffectedparticipantSent LOU(GenP025)letter &discussed LOUwith claimantFollowed upwith theclaimant aftercompletingMIC-ISet upGHRNSMOIIssuedany digitalpaymentDeescalatedan iratecustomerUtilized thewrap upscripting atthe end of acallSetexpectationsfor next stepsat the end ofthe callUpdated aparticipant'spreferredcontact typeMadeACW goalfor thedayCompleteda taskduring aninquiry call.Closed acoverageCloseda claimShared alearning youhad with theteamClosed 2coveragesin oneclaimConfirmed aparticipant'spreferredphone typeSet up aparticipantfor textmessagingSet upparticipantwith digitalpaymentClosedafinancialYou helpa peer orteammemberUpdated aparticipant'slanguagepreferenceAdded non-auto propertydamage to anauto claimYou use areflectivestatementYou getsome freshair duringbreak orlunchUpdatedliability withaffectedparticipantSent LOU(GenP025)letter &discussed LOUwith claimantFollowed upwith theclaimant aftercompletingMIC-ISet upGHRNSMOIIssuedany digitalpaymentDeescalatedan iratecustomerUtilized thewrap upscripting atthe end of acallSetexpectationsfor next stepsat the end ofthe callUpdated aparticipant'spreferredcontact typeMadeACW goalfor thedayCompleteda taskduring aninquiry call.Closed acoverageCloseda claimShared alearning youhad with theteamClosed 2coveragesin oneclaimConfirmed aparticipant'spreferredphone typeSet up aparticipantfor textmessagingSet upparticipantwith digitalpaymentClosedafinancialYou helpa peer orteammemberUpdated aparticipant'slanguagepreferenceAdded non-auto propertydamage to anauto claimYou use areflectivestatement

Holistic Claim Handling - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You get some fresh air during break or lunch
  2. Updated liability with affected participant
  3. Sent LOU (GenP025) letter & discussed LOU with claimant
  4. Followed up with the claimant after completing MIC-I
  5. Set up GHRN SMOI
  6. Issued any digital payment
  7. De escalated an irate customer
  8. Utilized the wrap up scripting at the end of a call
  9. Set expectations for next steps at the end of the call
  10. Updated a participant's preferred contact type
  11. Made ACW goal for the day
  12. Completed a task during an inquiry call.
  13. Closed a coverage
  14. Closed a claim
  15. Shared a learning you had with the team
  16. Closed 2 coverages in one claim
  17. Confirmed a participant's preferred phone type
  18. Set up a participant for text messaging
  19. Set up participant with digital payment
  20. Closed a financial
  21. You help a peer or team member
  22. Updated a participant's language preference
  23. Added non-auto property damage to an auto claim
  24. You use a reflective statement