(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
You help a peer or team member
Made ACW goal for the day
Closed a coverage
Completed a task during an inquiry call.
You get some fresh air during break or lunch
De escalated an irate customer
Shared a learning you had with the team
Utilized the wrap up scripting at the end of a call
Updated a participant's language preference
Updated a participant's preferred contact type
Set up participant with digital payment
You use a reflective statement
Followed up with the claimant after completing MIC-I
Issued any digital payment
Set up GHRN SMOI
Sent LOU (GenP025) letter & discussed LOU with claimant
Added non-auto property damage to an auto claim
Closed a claim
Closed 2 coverages in one claim
Confirmed a participant's preferred phone type
Set up a participant for text messaging
Closed a financial
Updated liability with affected participant
Set expectations for next steps at the end of the call
