(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Confirmed a participant's preferred phone type
Set expectations for next steps at the end of the call
Shared a learning you had with the team
Closed a claim
You get some fresh air during break or lunch
Utilized the wrap up scripting at the end of a call
Updated a participant's language preference
Updated liability with affected participant
Set up GHRN SMOI
De escalated an irate customer
Added non-auto property damage to an auto claim
Made ACW goal for the day
Updated a participant's preferred contact type
Set up participant with digital payment
Set up a participant for text messaging
Completed a task during an inquiry call.
Closed 2 coverages in one claim
You use a reflective statement
Closed a financial
Closed a coverage
Issued any digital payment
Sent LOU (GenP025) letter & discussed LOU with claimant
You help a peer or team member
Followed up with the claimant after completing MIC-I
