Updated aparticipant'slanguagepreferenceYou getsome freshair duringbreak orlunchClosedafinancialSet upGHRNSMOISet up aparticipantfor textmessagingIssuedany digitalpaymentUpdatedliability withaffectedparticipantUtilized thewrap upscripting atthe end of acallMadeACW goalfor thedayYou use areflectivestatementYou helpa peer orteammemberUpdated aparticipant'spreferredcontact typeFollowed upwith theclaimant aftercompletingMIC-IAdded non-auto propertydamage to anauto claimCloseda claimConfirmed aparticipant'spreferredphone typeSetexpectationsfor next stepsat the end ofthe callDeescalatedan iratecustomerClosed 2coveragesin oneclaimSent LOU(GenP025)letter &discussed LOUwith claimantCompleteda taskduring aninquiry call.Set upparticipantwith digitalpaymentClosed acoverageShared alearning youhad with theteamUpdated aparticipant'slanguagepreferenceYou getsome freshair duringbreak orlunchClosedafinancialSet upGHRNSMOISet up aparticipantfor textmessagingIssuedany digitalpaymentUpdatedliability withaffectedparticipantUtilized thewrap upscripting atthe end of acallMadeACW goalfor thedayYou use areflectivestatementYou helpa peer orteammemberUpdated aparticipant'spreferredcontact typeFollowed upwith theclaimant aftercompletingMIC-IAdded non-auto propertydamage to anauto claimCloseda claimConfirmed aparticipant'spreferredphone typeSetexpectationsfor next stepsat the end ofthe callDeescalatedan iratecustomerClosed 2coveragesin oneclaimSent LOU(GenP025)letter &discussed LOUwith claimantCompleteda taskduring aninquiry call.Set upparticipantwith digitalpaymentClosed acoverageShared alearning youhad with theteam

Holistic Claim Handling - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated a participant's language preference
  2. You get some fresh air during break or lunch
  3. Closed a financial
  4. Set up GHRN SMOI
  5. Set up a participant for text messaging
  6. Issued any digital payment
  7. Updated liability with affected participant
  8. Utilized the wrap up scripting at the end of a call
  9. Made ACW goal for the day
  10. You use a reflective statement
  11. You help a peer or team member
  12. Updated a participant's preferred contact type
  13. Followed up with the claimant after completing MIC-I
  14. Added non-auto property damage to an auto claim
  15. Closed a claim
  16. Confirmed a participant's preferred phone type
  17. Set expectations for next steps at the end of the call
  18. De escalated an irate customer
  19. Closed 2 coverages in one claim
  20. Sent LOU (GenP025) letter & discussed LOU with claimant
  21. Completed a task during an inquiry call.
  22. Set up participant with digital payment
  23. Closed a coverage
  24. Shared a learning you had with the team