(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You help a peer or team member
Added non-auto property damage to an auto claim
Confirmed a participant's preferred phone type
Made ACW goal for the day
Followed up with the claimant after completing MIC-I
You get some fresh air during break or lunch
De escalated an irate customer
Completed a task during an inquiry call.
Utilized the wrap up scripting at the end of a call
Set expectations for next steps at the end of the call
Closed a financial
Set up GHRN SMOI
Updated a participant's preferred contact type
Updated liability with affected participant
Issued any digital payment
You use a reflective statement
Closed a claim
Closed 2 coverages in one claim
Set up a participant for text messaging
Set up participant with digital payment
Shared a learning you had with the team
Closed a coverage
Updated a participant's language preference
Sent LOU (GenP025) letter & discussed LOU with claimant
