You helpa peer orteammemberSent LOU(GenP025)letter &discussed LOUwith claimantYou getsome freshair duringbreak orlunchUpdatedliability withaffectedparticipantUpdated aparticipant'slanguagepreferenceYou use areflectivestatementSet upparticipantwith digitalpaymentUpdated aparticipant'spreferredcontact typeClosed 2coveragesin oneclaimIssuedany digitalpaymentClosedafinancialUtilized thewrap upscripting atthe end of acallSet up aparticipantfor textmessagingClosed acoverageSet upGHRNSMOISetexpectationsfor next stepsat the end ofthe callCloseda claimDeescalatedan iratecustomerFollowed upwith theclaimant aftercompletingMIC-IMadeACW goalfor thedayAdded non-auto propertydamage to anauto claimConfirmed aparticipant'spreferredphone typeCompleteda taskduring aninquiry call.Shared alearning youhad with theteamYou helpa peer orteammemberSent LOU(GenP025)letter &discussed LOUwith claimantYou getsome freshair duringbreak orlunchUpdatedliability withaffectedparticipantUpdated aparticipant'slanguagepreferenceYou use areflectivestatementSet upparticipantwith digitalpaymentUpdated aparticipant'spreferredcontact typeClosed 2coveragesin oneclaimIssuedany digitalpaymentClosedafinancialUtilized thewrap upscripting atthe end of acallSet up aparticipantfor textmessagingClosed acoverageSet upGHRNSMOISetexpectationsfor next stepsat the end ofthe callCloseda claimDeescalatedan iratecustomerFollowed upwith theclaimant aftercompletingMIC-IMadeACW goalfor thedayAdded non-auto propertydamage to anauto claimConfirmed aparticipant'spreferredphone typeCompleteda taskduring aninquiry call.Shared alearning youhad with theteam

Holistic Claim Handling - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You help a peer or team member
  2. Sent LOU (GenP025) letter & discussed LOU with claimant
  3. You get some fresh air during break or lunch
  4. Updated liability with affected participant
  5. Updated a participant's language preference
  6. You use a reflective statement
  7. Set up participant with digital payment
  8. Updated a participant's preferred contact type
  9. Closed 2 coverages in one claim
  10. Issued any digital payment
  11. Closed a financial
  12. Utilized the wrap up scripting at the end of a call
  13. Set up a participant for text messaging
  14. Closed a coverage
  15. Set up GHRN SMOI
  16. Set expectations for next steps at the end of the call
  17. Closed a claim
  18. De escalated an irate customer
  19. Followed up with the claimant after completing MIC-I
  20. Made ACW goal for the day
  21. Added non-auto property damage to an auto claim
  22. Confirmed a participant's preferred phone type
  23. Completed a task during an inquiry call.
  24. Shared a learning you had with the team