Setexpectationsfor next stepsat the end ofthe callUtilized thewrap upscripting atthe end of acallMadeACW goalfor thedaySet upparticipantwith digitalpaymentYou use areflectivestatementClosedafinancialDeescalatedan iratecustomerClosed acoverageSet upGHRNSMOISent LOU(GenP025)letter &discussed LOUwith claimantAdded non-auto propertydamage to anauto claimFollowed upwith theclaimant aftercompletingMIC-IShared alearning youhad with theteamIssuedany digitalpaymentYou getsome freshair duringbreak orlunchUpdated aparticipant'spreferredcontact typeCompleteda taskduring aninquiry call.Closeda claimYou helpa peer orteammemberUpdated aparticipant'slanguagepreferenceClosed 2coveragesin oneclaimConfirmed aparticipant'spreferredphone typeSet up aparticipantfor textmessagingUpdatedliability withaffectedparticipantSetexpectationsfor next stepsat the end ofthe callUtilized thewrap upscripting atthe end of acallMadeACW goalfor thedaySet upparticipantwith digitalpaymentYou use areflectivestatementClosedafinancialDeescalatedan iratecustomerClosed acoverageSet upGHRNSMOISent LOU(GenP025)letter &discussed LOUwith claimantAdded non-auto propertydamage to anauto claimFollowed upwith theclaimant aftercompletingMIC-IShared alearning youhad with theteamIssuedany digitalpaymentYou getsome freshair duringbreak orlunchUpdated aparticipant'spreferredcontact typeCompleteda taskduring aninquiry call.Closeda claimYou helpa peer orteammemberUpdated aparticipant'slanguagepreferenceClosed 2coveragesin oneclaimConfirmed aparticipant'spreferredphone typeSet up aparticipantfor textmessagingUpdatedliability withaffectedparticipant

Holistic Claim Handling - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Set expectations for next steps at the end of the call
  2. Utilized the wrap up scripting at the end of a call
  3. Made ACW goal for the day
  4. Set up participant with digital payment
  5. You use a reflective statement
  6. Closed a financial
  7. De escalated an irate customer
  8. Closed a coverage
  9. Set up GHRN SMOI
  10. Sent LOU (GenP025) letter & discussed LOU with claimant
  11. Added non-auto property damage to an auto claim
  12. Followed up with the claimant after completing MIC-I
  13. Shared a learning you had with the team
  14. Issued any digital payment
  15. You get some fresh air during break or lunch
  16. Updated a participant's preferred contact type
  17. Completed a task during an inquiry call.
  18. Closed a claim
  19. You help a peer or team member
  20. Updated a participant's language preference
  21. Closed 2 coverages in one claim
  22. Confirmed a participant's preferred phone type
  23. Set up a participant for text messaging
  24. Updated liability with affected participant