(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Utilized the wrap up scripting at the end of a call
You use a reflective statement
Completed a task during an inquiry call.
Confirmed a participant's preferred phone type
Updated a participant's preferred contact type
Set up participant with digital payment
Set up GHRN SMOI
Closed a claim
Closed 2 coverages in one claim
Updated a participant's language preference
Issued any digital payment
Shared a learning you had with the team
Followed up with the claimant after completing MIC-I
You help a peer or team member
Sent LOU (GenP025) letter & discussed LOU with claimant
Closed a financial
You get some fresh air during break or lunch
Set expectations for next steps at the end of the call
