This bingo card has a free space and 24 words: Issued any digital payment, Updated liability with affected participant, Set up participant with digital payment, Closed a coverage, You use a reflective statement, De escalated an irate customer, You get some fresh air during break or lunch, You help a peer or team member, Closed a claim, Closed 2 coverages in one claim, Closed a financial, Completed a task during an inquiry call., Set up GHRN SMOI, Made ACW goal for the day, Set up a participant for text messaging, Sent LOU (GenP025) letter & discussed LOU with claimant, Updated a participant's language preference, Added non-auto property damage to an auto claim, Shared a learning you had with the team, Followed up with the claimant after completing MIC-I, Set expectations for next steps at the end of the call, Updated a participant's preferred contact type, Utilized the wrap up scripting at the end of a call and Confirmed a participant's preferred phone type.
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