(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dealt with a customer whose first and last initial are the same.
Acct:
Date:
Customer asked how the weather is out here.
Acct:
Date:
Saved 2 accounts from Cancellation.
Acct:
Date:
Completed an Upsell for a lock box.
Acct:
Date:
Processed an account change with the POA.
Acct:
Date:
Customer claims that their device “went of by itself” but it was their FD.
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Got 100% on a QA.
Acct:
Date:
Spoke with a customer who has a heavy accent.
Acct:
Date:
Got a 5 Star Review.
Acct:
Date:
Upsold a Wall Button.
Acct:
Date:
Took a transfer call from a difficult/disgruntled customer.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
Date:
Completed a 5 minute or longer call with zero holds.
Acct:
Date:
Dealt with a customer with the last name Smith.
Acct:
Date:
Had to yell due to the customer not hearing well.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
Date:
Customer asked “who is this/who are you” during an OB.
Acct:
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Received a MOP from a fellow agent.
Acct:
Date:
Deescalated a Sup Call request.
Acct:
Date:
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Didn’t go over on any breaks or lunches.
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Date:
