(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got a 5 Star Review.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
Date:
Took a transfer call from a difficult/disgruntled customer.
Acct:
Date:
Spoke with a customer who has a heavy accent.
Acct:
Date:
Dealt with a customer with the last name Smith.
Acct:
Date:
Customer asked “who is this/who are you” during an OB.
Acct:
Date:
Processed an account change with the POA.
Acct:
Date:
Completed a 5 minute or longer call with zero holds.
Acct:
Date:
Didn’t go over on any breaks or lunches.
Acct:
Date:
Completed an Upsell for a lock box.
Acct:
Date:
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Dealt with a customer whose first and last initial are the same.
Acct:
Date:
Upsold a Wall Button.
Acct:
Date:
Saved 2 accounts from Cancellation.
Acct:
Date:
Received a MOP from a fellow agent.
Acct:
Date:
Got a compliment from a customer.
Acct:
Date:
Got 100% on a QA.
Acct:
Date:
Deescalated a Sup Call request.
Acct:
Date:
Had to yell due to the customer not hearing well.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
Date:
Customer asked how the weather is out here.
Acct:
Date:
Customer claims that their device “went of by itself” but it was their FD.
