(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Took a transfer call from a difficult/disgruntled customer.
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Saved 2 accounts from Cancellation.
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Received a MOP from a fellow agent.
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Had to yell due to the customer not hearing well.
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Got a compliment from a customer.
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Dealt with a customer whose first and last initial are the same.
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Told 5 customers that a “false alarm is as good as a test.
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Processed an EE from LL to LTE due to Pcalls.
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Spoke with a customer who has a heavy accent.
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Deescalated a Sup Call request.
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Handled a reinstatement call in less than 20 minutes.
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Successfully processed an Amazon activation.
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Customer asked “who is this/who are you” during an OB.
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Got 100% on a QA.
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Completed a 5 minute or longer call with zero holds.
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Upsold a Wall Button.
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Completed an Upsell for a lock box.
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Customer asked how the weather is out here.
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Got a 5 Star Review.
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Rejected a signature form due to both invalid signature AND invalid email.
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Didn’t go over on any breaks or lunches.
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Customer claims that their device “went of by itself” but it was their FD.
Processed an account change with the POA.
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Dealt with a customer with the last name Smith.
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