(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to yell due to the customer not hearing well.
Acct:
Date:
Completed a 5 minute or longer call with zero holds.
Acct:
Date:
Dealt with a customer with the last name Smith.
Acct:
Date:
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Got a 5 Star Review.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
Date:
Upsold a Wall Button.
Acct:
Date:
Customer asked “who is this/who are you” during an OB.
Acct:
Date:
Processed an account change with the POA.
Acct:
Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
Date:
Completed an Upsell for a lock box.
Acct:
Date:
Customer claims that their device “went of by itself” but it was their FD.
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Got 100% on a QA.
Acct:
Date:
Took a transfer call from a difficult/disgruntled customer.
Acct:
Date:
Customer asked how the weather is out here.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Didn’t go over on any breaks or lunches.
Acct:
Date:
Got a compliment from a customer.
Acct:
Date:
Saved 2 accounts from Cancellation.
Acct:
Date:
Received a MOP from a fellow agent.
Acct:
Date:
Dealt with a customer whose first and last initial are the same.
Acct:
Date:
Spoke with a customer who has a heavy accent.
Acct:
Date:
