(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got a 5 Star Review.
Acct:
Date:
Dealt with a customer whose first and last initial are the same.
Acct:
Date:
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Processed an account change with the POA.
Acct:
Date:
Saved 2 accounts from Cancellation.
Acct:
Date:
Completed a 5 minute or longer call with zero holds.
Acct:
Date:
Took a transfer call from a difficult/disgruntled customer.
Acct:
Date:
Spoke with a customer who has a heavy accent.
Acct:
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Received a MOP from a fellow agent.
Acct:
Date:
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Upsold a Wall Button.
Acct:
Date:
Customer asked “who is this/who are you” during an OB.
Acct:
Date:
Deescalated a Sup Call request.
Acct:
Date:
Had to yell due to the customer not hearing well.
Acct:
Date:
Customer claims that their device “went of by itself” but it was their FD.
Didn’t go over on any breaks or lunches.
Acct:
Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
Date:
Completed an Upsell for a lock box.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Got a compliment from a customer.
Acct:
Date:
Customer asked how the weather is out here.
Acct:
Date:
Dealt with a customer with the last name Smith.
Acct:
Date:
