(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asked “who is this/who are you” during an OB.
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Got a 5 Star Review.
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Dealt with a customer with the last name Smith.
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Processed an EE from LL to LTE due to Pcalls.
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Customer claims that their device “went of by itself” but it was their FD.
Completed an Upsell for a lock box.
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Got 100% on a QA.
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Received a MOP from a fellow agent.
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Rejected a signature form due to both invalid signature AND invalid email.
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Told 5 customers that a “false alarm is as good as a test.
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Completed a 5 minute or longer call with zero holds.
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Processed an account change with the POA.
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Customer asked how the weather is out here.
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Saved 2 accounts from Cancellation.
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Didn’t go over on any breaks or lunches.
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Dealt with a customer whose first and last initial are the same.
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Had to yell due to the customer not hearing well.
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Spoke with a customer who has a heavy accent.
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Deescalated a Sup Call request.
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Handled a reinstatement call in less than 20 minutes.
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Upsold a Wall Button.
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Successfully processed an Amazon activation.
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Took a transfer call from a difficult/disgruntled customer.
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