(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Deescalated a Sup Call request.
Acct:
Date:
Completed a 5 minute or longer call with zero holds.
Acct:
Date:
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Completed an Upsell for a lock box.
Acct:
Date:
Got a 5 Star Review.
Acct:
Date:
Had to yell due to the customer not hearing well.
Acct:
Date:
Spoke with a customer who has a heavy accent.
Acct:
Date:
Customer asked “who is this/who are you” during an OB.
Acct:
Date:
Saved 2 accounts from Cancellation.
Acct:
Date:
Took a transfer call from a difficult/disgruntled customer.
Acct:
Date:
Dealt with a customer whose first and last initial are the same.
Acct:
Date:
Customer claims that their device “went of by itself” but it was their FD.
Got a compliment from a customer.
Acct:
Date:
Received a MOP from a fellow agent.
Acct:
Date:
Upsold a Wall Button.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
Date:
Customer asked how the weather is out here.
Acct:
Date:
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Processed an account change with the POA.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
Date:
Dealt with a customer with the last name Smith.
Acct:
Date:
Didn’t go over on any breaks or lunches.
Acct:
Date:
