(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asked “who is this/who are you” during an OB.
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Got 100% on a QA.
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Got a 5 Star Review.
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Processed an EE from LL to LTE due to Pcalls.
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Processed an account change with the POA.
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Customer asked how the weather is out here.
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Deescalated a Sup Call request.
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Spoke with a customer who has a heavy accent.
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Received a MOP from a fellow agent.
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Upsold a Wall Button.
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Didn’t go over on any breaks or lunches.
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Dealt with a customer with the last name Smith.
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Completed a 5 minute or longer call with zero holds.
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Had to yell due to the customer not hearing well.
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Completed an Upsell for a lock box.
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Rejected a signature form due to both invalid signature AND invalid email.
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Saved 2 accounts from Cancellation.
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Told 5 customers that a “false alarm is as good as a test.
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Successfully processed an Amazon activation.
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Customer claims that their device “went of by itself” but it was their FD.
Took a transfer call from a difficult/disgruntled customer.
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Got a compliment from a customer.
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Handled a reinstatement call in less than 20 minutes.
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Dealt with a customer whose first and last initial are the same.
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