(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asked how the weather is out here.
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Saved 2 accounts from Cancellation.
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Successfully processed an Amazon activation.
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Spoke with a customer who has a heavy accent.
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Took a transfer call from a difficult/disgruntled customer.
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Customer claims that their device “went of by itself” but it was their FD.
Completed a 5 minute or longer call with zero holds.
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Had to yell due to the customer not hearing well.
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Got a 5 Star Review.
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Handled a reinstatement call in less than 20 minutes.
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Processed an EE from LL to LTE due to Pcalls.
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Got a compliment from a customer.
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Got 100% on a QA.
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Rejected a signature form due to both invalid signature AND invalid email.
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Upsold a Wall Button.
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Completed an Upsell for a lock box.
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Deescalated a Sup Call request.
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Dealt with a customer whose first and last initial are the same.
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Dealt with a customer with the last name Smith.
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Processed an account change with the POA.
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Customer asked “who is this/who are you” during an OB.
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Didn’t go over on any breaks or lunches.
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Told 5 customers that a “false alarm is as good as a test.
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