(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dealt with a customer with the last name Smith.
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Completed a 5 minute or longer call with zero holds.
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Successfully processed an Amazon activation.
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Told 5 customers that a “false alarm is as good as a test.
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Got 100% on a QA.
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Handled a reinstatement call in less than 20 minutes.
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Processed an EE from LL to LTE due to Pcalls.
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Spoke with a customer who has a heavy accent.
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Rejected a signature form due to both invalid signature AND invalid email.
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Upsold a Wall Button.
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Deescalated a Sup Call request.
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Had to yell due to the customer not hearing well.
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Customer asked how the weather is out here.
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Took a transfer call from a difficult/disgruntled customer.
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Didn’t go over on any breaks or lunches.
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Received a MOP from a fellow agent.
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Saved 2 accounts from Cancellation.
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Customer asked “who is this/who are you” during an OB.
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Customer claims that their device “went of by itself” but it was their FD.
Dealt with a customer whose first and last initial are the same.
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Got a 5 Star Review.
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Got a compliment from a customer.
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Processed an account change with the POA.
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