(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got 100% on a QA.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
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Customer asked “who is this/who are you” during an OB.
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Didn’t go over on any breaks or lunches.
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Took a transfer call from a difficult/disgruntled customer.
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Dealt with a customer with the last name Smith.
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Customer asked how the weather is out here.
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Completed a 5 minute or longer call with zero holds.
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Got a 5 Star Review.
Acct:
Date:
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Received a MOP from a fellow agent.
Acct:
Date:
Deescalated a Sup Call request.
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Date:
Completed an Upsell for a lock box.
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Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
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Spoke with a customer who has a heavy accent.
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Processed an account change with the POA.
Acct:
Date:
Customer claims that their device “went of by itself” but it was their FD.
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Upsold a Wall Button.
Acct:
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Saved 2 accounts from Cancellation.
Acct:
Date:
Got a compliment from a customer.
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Date:
Dealt with a customer whose first and last initial are the same.
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Had to yell due to the customer not hearing well.
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