Took a transfer callfrom adifficult/disgruntledcustomer. Acct: Date:Saved 2 accountsfrom Cancellation. Acct: Date:Received a MOPfrom a fellowagent. Acct: Date:Had to yell due tothe customer nothearing well. Acct: Date:Got a complimentfrom a customer. Acct: Date:Dealt with a customerwhose first and lastinitial are the same. Acct: Date:Told 5 customersthat a “false alarmis as good as a test. Acct: Date:Processed an EEfrom LL to LTEdue to Pcalls. Acct: Date:Spoke with acustomer who hasa heavy accent. Acct: Date:Deescalated aSup Call request. Acct: Date:Handled areinstatement call inless than 20 minutes. Acct: Date:Successfullyprocessed anAmazon activation. Acct: Date:Customer asked“who is this/who areyou” during an OB. Acct: Date:Got 100% on aQA. Acct: Date:Completed a 5minute or longercall with zero holds. Acct: Date:Upsold a WallButton. Acct: Date:Completed anUpsell for a lockbox. Acct: Date:Customer askedhow the weather isout here. Acct: Date:Got a 5 StarReview. Acct: Date:Rejected a signatureform due to bothinvalid signature ANDinvalid email. Acct: Date:Didn’t go over onany breaks orlunches. Acct: Date:Customerclaims that theirdevice “went ofby itself” but itwas their FD. Processed anaccount changewith the POA. Acct: Date:Dealt with acustomer with thelast name Smith. Acct: Date:Took a transfer callfrom adifficult/disgruntledcustomer. Acct: Date:Saved 2 accountsfrom Cancellation. Acct: Date:Received a MOPfrom a fellowagent. Acct: Date:Had to yell due tothe customer nothearing well. Acct: Date:Got a complimentfrom a customer. Acct: Date:Dealt with a customerwhose first and lastinitial are the same. Acct: Date:Told 5 customersthat a “false alarmis as good as a test. Acct: Date:Processed an EEfrom LL to LTEdue to Pcalls. Acct: Date:Spoke with acustomer who hasa heavy accent. Acct: Date:Deescalated aSup Call request. Acct: Date:Handled areinstatement call inless than 20 minutes. Acct: Date:Successfullyprocessed anAmazon activation. Acct: Date:Customer asked“who is this/who areyou” during an OB. Acct: Date:Got 100% on aQA. Acct: Date:Completed a 5minute or longercall with zero holds. Acct: Date:Upsold a WallButton. Acct: Date:Completed anUpsell for a lockbox. Acct: Date:Customer askedhow the weather isout here. Acct: Date:Got a 5 StarReview. Acct: Date:Rejected a signatureform due to bothinvalid signature ANDinvalid email. Acct: Date:Didn’t go over onany breaks orlunches. Acct: Date:Customerclaims that theirdevice “went ofby itself” but itwas their FD. Processed anaccount changewith the POA. Acct: Date:Dealt with acustomer with thelast name Smith. Acct: Date:

OBA Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a transfer call from a difficult/disgruntled customer. Acct: Date:
  2. Saved 2 accounts from Cancellation. Acct: Date:
  3. Received a MOP from a fellow agent. Acct: Date:
  4. Had to yell due to the customer not hearing well. Acct: Date:
  5. Got a compliment from a customer. Acct: Date:
  6. Dealt with a customer whose first and last initial are the same. Acct: Date:
  7. Told 5 customers that a “false alarm is as good as a test. Acct: Date:
  8. Processed an EE from LL to LTE due to Pcalls. Acct: Date:
  9. Spoke with a customer who has a heavy accent. Acct: Date:
  10. Deescalated a Sup Call request. Acct: Date:
  11. Handled a reinstatement call in less than 20 minutes. Acct: Date:
  12. Successfully processed an Amazon activation. Acct: Date:
  13. Customer asked “who is this/who are you” during an OB. Acct: Date:
  14. Got 100% on a QA. Acct: Date:
  15. Completed a 5 minute or longer call with zero holds. Acct: Date:
  16. Upsold a Wall Button. Acct: Date:
  17. Completed an Upsell for a lock box. Acct: Date:
  18. Customer asked how the weather is out here. Acct: Date:
  19. Got a 5 Star Review. Acct: Date:
  20. Rejected a signature form due to both invalid signature AND invalid email. Acct: Date:
  21. Didn’t go over on any breaks or lunches. Acct: Date:
  22. Customer claims that their device “went of by itself” but it was their FD.
  23. Processed an account change with the POA. Acct: Date:
  24. Dealt with a customer with the last name Smith. Acct: Date: