(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to yell due to the customer not hearing well.
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Completed an Upsell for a lock box.
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Successfully processed an Amazon activation.
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Upsold a Wall Button.
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Customer asked “who is this/who are you” during an OB.
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Rejected a signature form due to both invalid signature AND invalid email.
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Handled a reinstatement call in less than 20 minutes.
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Processed an account change with the POA.
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Got 100% on a QA.
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Deescalated a Sup Call request.
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Told 5 customers that a “false alarm is as good as a test.
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Got a compliment from a customer.
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Didn’t go over on any breaks or lunches.
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Got a 5 Star Review.
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Customer claims that their device “went of by itself” but it was their FD.
Customer asked how the weather is out here.
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Received a MOP from a fellow agent.
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Saved 2 accounts from Cancellation.
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Processed an EE from LL to LTE due to Pcalls.
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Completed a 5 minute or longer call with zero holds.
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Dealt with a customer with the last name Smith.
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Dealt with a customer whose first and last initial are the same.
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Took a transfer call from a difficult/disgruntled customer.
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Spoke with a customer who has a heavy accent.
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