(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Told 5 customers that a “false alarm is as good as a test.
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Dealt with a customer whose first and last initial are the same.
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Completed a 5 minute or longer call with zero holds.
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Deescalated a Sup Call request.
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Received a MOP from a fellow agent.
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Got a compliment from a customer.
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Processed an account change with the POA.
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Spoke with a customer who has a heavy accent.
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Upsold a Wall Button.
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Processed an EE from LL to LTE due to Pcalls.
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Customer asked how the weather is out here.
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Completed an Upsell for a lock box.
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Customer claims that their device “went of by itself” but it was their FD.
Handled a reinstatement call in less than 20 minutes.
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Customer asked “who is this/who are you” during an OB.
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Got a 5 Star Review.
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Rejected a signature form due to both invalid signature AND invalid email.
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Didn’t go over on any breaks or lunches.
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Saved 2 accounts from Cancellation.
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Dealt with a customer with the last name Smith.
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Got 100% on a QA.
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Successfully processed an Amazon activation.
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Took a transfer call from a difficult/disgruntled customer.
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Had to yell due to the customer not hearing well.
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