(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Completed a 5 minute or longer call with zero holds.
Acct:
Date:
Processed an account change with the POA.
Acct:
Date:
Got a 5 Star Review.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
Date:
Received a MOP from a fellow agent.
Acct:
Date:
Spoke with a customer who has a heavy accent.
Acct:
Date:
Got a compliment from a customer.
Acct:
Date:
Deescalated a Sup Call request.
Acct:
Date:
Got 100% on a QA.
Acct:
Date:
Took a transfer call from a difficult/disgruntled customer.
Acct:
Date:
Saved 2 accounts from Cancellation.
Acct:
Date:
Customer asked how the weather is out here.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Completed an Upsell for a lock box.
Acct:
Date:
Dealt with a customer with the last name Smith.
Acct:
Date:
Dealt with a customer whose first and last initial are the same.
Acct:
Date:
Upsold a Wall Button.
Acct:
Date:
Didn’t go over on any breaks or lunches.
Acct:
Date:
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Had to yell due to the customer not hearing well.
Acct:
Date:
Customer claims that their device “went of by itself” but it was their FD.
Customer asked “who is this/who are you” during an OB.
Acct:
Date:
