(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to yell due to the customer not hearing well.
Acct:
Date:
Got 100% on a QA.
Acct:
Date:
Completed a 5 minute or longer call with zero holds.
Acct:
Date:
Saved 2 accounts from Cancellation.
Acct:
Date:
Completed an Upsell for a lock box.
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Date:
Took a transfer call from a difficult/disgruntled customer.
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Spoke with a customer who has a heavy accent.
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Got a 5 Star Review.
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Date:
Processed an account change with the POA.
Acct:
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Didn’t go over on any breaks or lunches.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Customer asked how the weather is out here.
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Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
Date:
Got a compliment from a customer.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
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Dealt with a customer whose first and last initial are the same.
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Deescalated a Sup Call request.
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Upsold a Wall Button.
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Date:
Customer asked “who is this/who are you” during an OB.
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Customer claims that their device “went of by itself” but it was their FD.
Received a MOP from a fellow agent.
Acct:
Date:
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Dealt with a customer with the last name Smith.
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