(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Upsold a Wall Button.
Acct:
Date:
Deescalated a Sup Call request.
Acct:
Date:
Processed an account change with the POA.
Acct:
Date:
Got a 5 Star Review.
Acct:
Date:
Completed a 5 minute or longer call with zero holds.
Acct:
Date:
Saved 2 accounts from Cancellation.
Acct:
Date:
Took a transfer call from a difficult/disgruntled customer.
Acct:
Date:
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Customer asked how the weather is out here.
Acct:
Date:
Customer claims that their device “went of by itself” but it was their FD.
Customer asked “who is this/who are you” during an OB.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
Date:
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Didn’t go over on any breaks or lunches.
Acct:
Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
Date:
Had to yell due to the customer not hearing well.
Acct:
Date:
Received a MOP from a fellow agent.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Got a compliment from a customer.
Acct:
Date:
Dealt with a customer whose first and last initial are the same.
Acct:
Date:
Completed an Upsell for a lock box.
Acct:
Date:
Got 100% on a QA.
Acct:
Date:
Dealt with a customer with the last name Smith.
Acct:
Date:
Spoke with a customer who has a heavy accent.
Acct:
Date:
