(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Processed an EE from LL to LTE due to Pcalls.
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Got a 5 Star Review.
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Customer asked “who is this/who are you” during an OB.
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Handled a reinstatement call in less than 20 minutes.
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Customer claims that their device “went of by itself” but it was their FD.
Got a compliment from a customer.
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Got 100% on a QA.
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Dealt with a customer with the last name Smith.
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Completed an Upsell for a lock box.
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Told 5 customers that a “false alarm is as good as a test.
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Dealt with a customer whose first and last initial are the same.
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Spoke with a customer who has a heavy accent.
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Successfully processed an Amazon activation.
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Had to yell due to the customer not hearing well.
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Deescalated a Sup Call request.
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Processed an account change with the POA.
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Customer asked how the weather is out here.
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Rejected a signature form due to both invalid signature AND invalid email.
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Completed a 5 minute or longer call with zero holds.
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Took a transfer call from a difficult/disgruntled customer.
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Saved 2 accounts from Cancellation.
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Upsold a Wall Button.
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Received a MOP from a fellow agent.
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Didn’t go over on any breaks or lunches.
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