(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Upsold a Wall Button.
Acct:
Date:
Processed an EE from LL to LTE due to Pcalls.
Acct:
Date:
Handled a reinstatement call in less than 20 minutes.
Acct:
Date:
Completed a 5 minute or longer call with zero holds.
Acct:
Date:
Had to yell due to the customer not hearing well.
Acct:
Date:
Received a MOP from a fellow agent.
Acct:
Date:
Customer asked how the weather is out here.
Acct:
Date:
Spoke with a customer who has a heavy accent.
Acct:
Date:
Customer asked “who is this/who are you” during an OB.
Acct:
Date:
Saved 2 accounts from Cancellation.
Acct:
Date:
Told 5 customers that a “false alarm is as good as a test.
Acct:
Date:
Completed an Upsell for a lock box.
Acct:
Date:
Successfully processed an Amazon activation.
Acct:
Date:
Took a transfer call from a difficult/disgruntled customer.
Acct:
Date:
Processed an account change with the POA.
Acct:
Date:
Got a compliment from a customer.
Acct:
Date:
Rejected a signature form due to both invalid signature AND invalid email.
Acct:
Date:
Dealt with a customer with the last name Smith.
Acct:
Date:
Deescalated a Sup Call request.
Acct:
Date:
Got 100% on a QA.
Acct:
Date:
Customer claims that their device “went of by itself” but it was their FD.
Dealt with a customer whose first and last initial are the same.
Acct:
Date:
Got a 5 Star Review.
Acct:
Date:
Didn’t go over on any breaks or lunches.
Acct:
Date:
