This bingo card has a free space and 24 words: Took a transfer call from a difficult/disgruntled customer. Acct: Date:, Deescalated a Sup Call request. Acct: Date:, Completed an Upsell for a lock box. Acct: Date:, Had to yell due to the customer not hearing well. Acct: Date:, Told 5 customers that a “false alarm is as good as a test. Acct: Date:, Rejected a signature form due to both invalid signature AND invalid email. Acct: Date:, Dealt with a customer with the last name Smith. Acct: Date:, Received a MOP from a fellow agent. Acct: Date:, Saved 2 accounts from Cancellation. Acct: Date:, Completed a 5 minute or longer call with zero holds. Acct: Date:, Processed an account change with the POA. Acct: Date:, Handled a reinstatement call in less than 20 minutes. Acct: Date:, Customer asked how the weather is out here. Acct: Date:, Processed an EE from LL to LTE due to Pcalls. Acct: Date:, Customer asked “who is this/who are you” during an OB. Acct: Date:, Spoke with a customer who has a heavy accent. Acct: Date:, Got a compliment from a customer. Acct: Date:, Didn’t go over on any breaks or lunches. Acct: Date:, Customer claims that their device “went of by itself” but it was their FD., Got 100% on a QA. Acct: Date:, Upsold a Wall Button. Acct: Date:, Dealt with a customer whose first and last initial are the same. Acct: Date:, Successfully processed an Amazon activation. Acct: Date: and Got a 5 Star Review. Acct: Date:.
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