VerifiedguardianshipInterpretedASL callCaller inpublic placeduring thecallCaller thinksOC is arobot or nota real personClient asksif we cansend thema textClient useda Try-It toolthemselvesPets heardin thebackgroundof the callUsedLanguageLine forinterpretingCaller hangsup while OCismidsentenceCaller thinkstheir managedcare plan isseparate fromMATook callat 4:59pmor 8:31amCaller getsMedicareandMedicaidmixed upTechIssues:(SubmittedSNBCChoiceFormBackgroundnoise tooloud to hearcaller1 hour callfor 5minutequestionConducteda MNITSReferralto FAcaseHandleda difficultcallerCaller asksif Hub staffare locatedin MNReferred byUCare toenroll into anintegratedSNBCCaller fromcounty OChas neverhad a callerfrom beforeCaller hasthe samename asOCAccidentallydisconnectedwhiletransferringSendingROI andupload siteinstructionsOut-of-State AreaCodeGhost CallTransferredcaller toSLLMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCallersays"OkieDokie"Countyhold timeunder 5minutesCallerhasMNCareCalled justbeforechangingstatus tobreakCaller stateswe are their10th calltodayCaller intheir vehicleduring thecallCaller lookingfor medicaltransportation"I'm notangry atYOU"Sent asnail-mailmailingAccidentallysent anemail withouttheattachmentsMA-TEFRAcallerCaller callsOC by wrongnamemultiple timesin one callCaller thinksMNCare isMA or viceversaMadecallerlaughOpeneda BLUchatCaller wantsto talk to anOC butdoesn't knowtheir nameTransferredfrom theCountyVerifiedguardianshipInterpretedASL callCaller inpublic placeduring thecallCaller thinksOC is arobot or nota real personClient asksif we cansend thema textClient useda Try-It toolthemselvesPets heardin thebackgroundof the callUsedLanguageLine forinterpretingCaller hangsup while OCismidsentenceCaller thinkstheir managedcare plan isseparate fromMATook callat 4:59pmor 8:31amCaller getsMedicareandMedicaidmixed upTechIssues:(SubmittedSNBCChoiceFormBackgroundnoise tooloud to hearcaller1 hour callfor 5minutequestionConducteda MNITSReferralto FAcaseHandleda difficultcallerCaller asksif Hub staffare locatedin MNReferred byUCare toenroll into anintegratedSNBCCaller fromcounty OChas neverhad a callerfrom beforeCaller hasthe samename asOCAccidentallydisconnectedwhiletransferringSendingROI andupload siteinstructionsOut-of-State AreaCodeGhost CallTransferredcaller toSLLMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCallersays"OkieDokie"Countyhold timeunder 5minutesCallerhasMNCareCalled justbeforechangingstatus tobreakCaller stateswe are their10th calltodayCaller intheir vehicleduring thecallCaller lookingfor medicaltransportation"I'm notangry atYOU"Sent asnail-mailmailingAccidentallysent anemail withouttheattachmentsMA-TEFRAcallerCaller callsOC by wrongnamemultiple timesin one callCaller thinksMNCare isMA or viceversaMadecallerlaughOpeneda BLUchatCaller wantsto talk to anOC butdoesn't knowtheir nameTransferredfrom theCounty

Disability Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified guardianship
  2. Interpreted ASL call
  3. Caller in public place during the call
  4. Caller thinks OC is a robot or not a real person
  5. Client asks if we can send them a text
  6. Client used a Try-It tool themselves
  7. Pets heard in the background of the call
  8. Used Language Line for interpreting
  9. Caller hangs up while OC is midsentence
  10. Caller thinks their managed care plan is separate from MA
  11. Took call at 4:59pm or 8:31 am
  12. Caller gets Medicare and Medicaid mixed up
  13. Tech Issues :(
  14. Submitted SNBC Choice Form
  15. Background noise too loud to hear caller
  16. 1 hour call for 5 minute question
  17. Conducted a MNITS
  18. Referral to FA case
  19. Handled a difficult caller
  20. Caller asks if Hub staff are located in MN
  21. Referred by UCare to enroll into an integrated SNBC
  22. Caller from county OC has never had a caller from before
  23. Caller has the same name as OC
  24. Accidentally disconnected while transferring
  25. Sending ROI and upload site instructions
  26. Out-of-State Area Code Ghost Call
  27. Transferred caller to SLL
  28. MNITS reveals insurance is completely different from what Caller thinks
  29. Caller says "Okie Dokie"
  30. County hold time under 5 minutes
  31. Caller has MNCare
  32. Called just before changing status to break
  33. Caller states we are their 10th call today
  34. Caller in their vehicle during the call
  35. Caller looking for medical transportation
  36. "I'm not angry at YOU"
  37. Sent a snail-mail mailing
  38. Accidentally sent an email without the attachments
  39. MA-TEFRA caller
  40. Caller calls OC by wrong name multiple times in one call
  41. Caller thinks MNCare is MA or vice versa
  42. Made caller laugh
  43. Opened a BLU chat
  44. Caller wants to talk to an OC but doesn't know their name
  45. Transferred from the County