Openeda BLUchatTransferredfrom theCountyReferred byUCare toenroll into anintegratedSNBCCountyhold timeunder 5minutesTransferredcaller toSLLCallersays"OkieDokie"Referralto FAcaseCaller getsMedicareandMedicaidmixed upAccidentallysent anemail withouttheattachmentsPets heardin thebackgroundof the callUsedLanguageLine forinterpretingCaller fromcounty OChas neverhad a callerfrom beforeAccidentallydisconnectedwhiletransferringMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller thinksMNCare isMA or viceversaCallerhasMNCareCaller lookingfor medicaltransportationOut-of-State AreaCodeGhost CallConducteda MNITSCaller callsOC by wrongnamemultiple timesin one callClient useda Try-It toolthemselvesCaller intheir vehicleduring thecallMA-TEFRAcallerHandleda difficultcallerCaller asksif Hub staffare locatedin MNCaller stateswe are their10th calltodayInterpretedASL callBackgroundnoise tooloud to hearcallerVerifiedguardianshipSubmittedSNBCChoiceFormMadecallerlaughSent asnail-mailmailingCaller hangsup while OCismidsentence1 hour callfor 5minutequestionCaller wantsto talk to anOC butdoesn't knowtheir nameCaller thinksOC is arobot or nota real personCaller inpublic placeduring thecallCalled justbeforechangingstatus tobreakSendingROI andupload siteinstructionsClient asksif we cansend thema textTechIssues:(Took callat 4:59pmor 8:31am"I'm notangry atYOU"Caller hasthe samename asOCCaller thinkstheir managedcare plan isseparate fromMAOpeneda BLUchatTransferredfrom theCountyReferred byUCare toenroll into anintegratedSNBCCountyhold timeunder 5minutesTransferredcaller toSLLCallersays"OkieDokie"Referralto FAcaseCaller getsMedicareandMedicaidmixed upAccidentallysent anemail withouttheattachmentsPets heardin thebackgroundof the callUsedLanguageLine forinterpretingCaller fromcounty OChas neverhad a callerfrom beforeAccidentallydisconnectedwhiletransferringMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller thinksMNCare isMA or viceversaCallerhasMNCareCaller lookingfor medicaltransportationOut-of-State AreaCodeGhost CallConducteda MNITSCaller callsOC by wrongnamemultiple timesin one callClient useda Try-It toolthemselvesCaller intheir vehicleduring thecallMA-TEFRAcallerHandleda difficultcallerCaller asksif Hub staffare locatedin MNCaller stateswe are their10th calltodayInterpretedASL callBackgroundnoise tooloud to hearcallerVerifiedguardianshipSubmittedSNBCChoiceFormMadecallerlaughSent asnail-mailmailingCaller hangsup while OCismidsentence1 hour callfor 5minutequestionCaller wantsto talk to anOC butdoesn't knowtheir nameCaller thinksOC is arobot or nota real personCaller inpublic placeduring thecallCalled justbeforechangingstatus tobreakSendingROI andupload siteinstructionsClient asksif we cansend thema textTechIssues:(Took callat 4:59pmor 8:31am"I'm notangry atYOU"Caller hasthe samename asOCCaller thinkstheir managedcare plan isseparate fromMA

Disability Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Opened a BLU chat
  2. Transferred from the County
  3. Referred by UCare to enroll into an integrated SNBC
  4. County hold time under 5 minutes
  5. Transferred caller to SLL
  6. Caller says "Okie Dokie"
  7. Referral to FA case
  8. Caller gets Medicare and Medicaid mixed up
  9. Accidentally sent an email without the attachments
  10. Pets heard in the background of the call
  11. Used Language Line for interpreting
  12. Caller from county OC has never had a caller from before
  13. Accidentally disconnected while transferring
  14. MNITS reveals insurance is completely different from what Caller thinks
  15. Caller thinks MNCare is MA or vice versa
  16. Caller has MNCare
  17. Caller looking for medical transportation
  18. Out-of-State Area Code Ghost Call
  19. Conducted a MNITS
  20. Caller calls OC by wrong name multiple times in one call
  21. Client used a Try-It tool themselves
  22. Caller in their vehicle during the call
  23. MA-TEFRA caller
  24. Handled a difficult caller
  25. Caller asks if Hub staff are located in MN
  26. Caller states we are their 10th call today
  27. Interpreted ASL call
  28. Background noise too loud to hear caller
  29. Verified guardianship
  30. Submitted SNBC Choice Form
  31. Made caller laugh
  32. Sent a snail-mail mailing
  33. Caller hangs up while OC is midsentence
  34. 1 hour call for 5 minute question
  35. Caller wants to talk to an OC but doesn't know their name
  36. Caller thinks OC is a robot or not a real person
  37. Caller in public place during the call
  38. Called just before changing status to break
  39. Sending ROI and upload site instructions
  40. Client asks if we can send them a text
  41. Tech Issues :(
  42. Took call at 4:59pm or 8:31 am
  43. "I'm not angry at YOU"
  44. Caller has the same name as OC
  45. Caller thinks their managed care plan is separate from MA