(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller from county OC has never had a caller from before
Submitted SNBC Choice Form
County hold time under 5 minutes
Background noise too loud to hear caller
Caller calls OC by wrong name multiple times in one call
Client used a Try-It tool themselves
Called just before changing status to break
Took call at 4:59pm or 8:31 am
Tech Issues :(
Caller hangs up while OC is midsentence
Made caller laugh
Caller has MNCare
Caller in public place during the call
Used Language Line for interpreting
Conducted a MNITS
Caller says "Okie Dokie"
Caller states we are their 10th call today
Caller gets Medicare and Medicaid mixed up
Caller thinks MNCare is MA or vice versa
Sent a snail-mail mailing
Pets heard in the background of the call
Caller in their vehicle during the call
Verified guardianship
Caller looking for medical transportation
Caller asks if Hub staff are located in MN
Out-of-State Area Code Ghost Call
MA-TEFRA caller
"I'm not angry at YOU"
Transferred caller to SLL
Transferred from the County
Interpreted ASL call
Referral to FA case
Caller thinks OC is a robot or not a real person
Accidentally sent an email without the attachments
1 hour call for 5 minute question
Caller thinks their managed care plan is separate from MA
Client asks if we can send them a text
Accidentally disconnected while transferring
Caller wants to talk to an OC but doesn't know their name
Handled a difficult caller
MNITS reveals insurance is completely different from what Caller thinks
Caller has the same name as OC
Referred by UCare to enroll into an integrated SNBC
