Caller thinkstheir managedcare plan isseparate fromMACountyhold timeunder 5minutesTransferredfrom theCountyOpeneda BLUchatCaller lookingfor medicaltransportationPets heardin thebackgroundof the callCallersays"OkieDokie"Called justbeforechangingstatus tobreakSubmittedSNBCChoiceFormReferralto FAcaseCaller callsOC by wrongnamemultiple timesin one callCallerhasMNCare"I'm notangry atYOU"Took callat 4:59pmor 8:31amAccidentallysent anemail withouttheattachmentsCaller thinksOC is arobot or nota real personCaller asksif Hub staffare locatedin MNHandleda difficultcallerMA-TEFRAcallerCaller fromcounty OChas neverhad a callerfrom beforeAccidentallydisconnectedwhiletransferringMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller hasthe samename asOCMadecallerlaughCaller inpublic placeduring thecallCaller thinksMNCare isMA or viceversaSendingROI andupload siteinstructionsCaller getsMedicareandMedicaidmixed upCaller wantsto talk to anOC butdoesn't knowtheir nameTransferredcaller toSLLCaller intheir vehicleduring thecall1 hour callfor 5minutequestionReferred byUCare toenroll into anintegratedSNBCClient useda Try-It toolthemselvesConducteda MNITSSent asnail-mailmailingOut-of-State AreaCodeGhost CallInterpretedASL callTechIssues:(Client asksif we cansend thema textCaller hangsup while OCismidsentenceBackgroundnoise tooloud to hearcallerVerifiedguardianshipUsedLanguageLine forinterpretingCaller stateswe are their10th calltodayCaller thinkstheir managedcare plan isseparate fromMACountyhold timeunder 5minutesTransferredfrom theCountyOpeneda BLUchatCaller lookingfor medicaltransportationPets heardin thebackgroundof the callCallersays"OkieDokie"Called justbeforechangingstatus tobreakSubmittedSNBCChoiceFormReferralto FAcaseCaller callsOC by wrongnamemultiple timesin one callCallerhasMNCare"I'm notangry atYOU"Took callat 4:59pmor 8:31amAccidentallysent anemail withouttheattachmentsCaller thinksOC is arobot or nota real personCaller asksif Hub staffare locatedin MNHandleda difficultcallerMA-TEFRAcallerCaller fromcounty OChas neverhad a callerfrom beforeAccidentallydisconnectedwhiletransferringMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller hasthe samename asOCMadecallerlaughCaller inpublic placeduring thecallCaller thinksMNCare isMA or viceversaSendingROI andupload siteinstructionsCaller getsMedicareandMedicaidmixed upCaller wantsto talk to anOC butdoesn't knowtheir nameTransferredcaller toSLLCaller intheir vehicleduring thecall1 hour callfor 5minutequestionReferred byUCare toenroll into anintegratedSNBCClient useda Try-It toolthemselvesConducteda MNITSSent asnail-mailmailingOut-of-State AreaCodeGhost CallInterpretedASL callTechIssues:(Client asksif we cansend thema textCaller hangsup while OCismidsentenceBackgroundnoise tooloud to hearcallerVerifiedguardianshipUsedLanguageLine forinterpretingCaller stateswe are their10th calltoday

Disability Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller thinks their managed care plan is separate from MA
  2. County hold time under 5 minutes
  3. Transferred from the County
  4. Opened a BLU chat
  5. Caller looking for medical transportation
  6. Pets heard in the background of the call
  7. Caller says "Okie Dokie"
  8. Called just before changing status to break
  9. Submitted SNBC Choice Form
  10. Referral to FA case
  11. Caller calls OC by wrong name multiple times in one call
  12. Caller has MNCare
  13. "I'm not angry at YOU"
  14. Took call at 4:59pm or 8:31 am
  15. Accidentally sent an email without the attachments
  16. Caller thinks OC is a robot or not a real person
  17. Caller asks if Hub staff are located in MN
  18. Handled a difficult caller
  19. MA-TEFRA caller
  20. Caller from county OC has never had a caller from before
  21. Accidentally disconnected while transferring
  22. MNITS reveals insurance is completely different from what Caller thinks
  23. Caller has the same name as OC
  24. Made caller laugh
  25. Caller in public place during the call
  26. Caller thinks MNCare is MA or vice versa
  27. Sending ROI and upload site instructions
  28. Caller gets Medicare and Medicaid mixed up
  29. Caller wants to talk to an OC but doesn't know their name
  30. Transferred caller to SLL
  31. Caller in their vehicle during the call
  32. 1 hour call for 5 minute question
  33. Referred by UCare to enroll into an integrated SNBC
  34. Client used a Try-It tool themselves
  35. Conducted a MNITS
  36. Sent a snail-mail mailing
  37. Out-of-State Area Code Ghost Call
  38. Interpreted ASL call
  39. Tech Issues :(
  40. Client asks if we can send them a text
  41. Caller hangs up while OC is midsentence
  42. Background noise too loud to hear caller
  43. Verified guardianship
  44. Used Language Line for interpreting
  45. Caller states we are their 10th call today