(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Submitted SNBC Choice Form
Caller says "Okie Dokie"
Caller wants to talk to an OC but doesn't know their name
Pets heard in the background of the call
Opened a BLU chat
Out-of-State Area Code Ghost Call
Background noise too loud to hear caller
Verified guardianship
Caller has the same name as OC
Made caller laugh
Caller gets Medicare and Medicaid mixed up
Accidentally sent an email without the attachments
MNITS reveals insurance is completely different from what Caller thinks
Handled a difficult caller
County hold time under 5 minutes
Caller thinks MNCare is MA or vice versa
Sent a snail-mail mailing
1 hour call for 5 minute question
Took call at 4:59pm or 8:31 am
"I'm not angry at YOU"
Used Language Line for interpreting
Caller calls OC by wrong name multiple times in one call
Tech Issues :(
Referred by UCare to enroll into an integrated SNBC
Caller states we are their 10th call today
Transferred caller to SLL
Caller in public place during the call
Caller thinks OC is a robot or not a real person
Sending ROI and upload site instructions
Client asks if we can send them a text
Caller looking for medical transportation
Caller asks if Hub staff are located in MN
Caller thinks their managed care plan is separate from MA
Transferred from the County
Caller has MNCare
Caller in their vehicle during the call
Called just before changing status to break
MA-TEFRA caller
Referral to FA case
Client used a Try-It tool themselves
Accidentally disconnected while transferring
Caller from county OC has never had a caller from before
