(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sending ROI and upload site instructions
Caller thinks MNCare is MA or vice versa
Used Language Line for interpreting
Caller states we are their 10th call today
Called just before changing status to break
Caller has the same name as OC
Caller from county OC has never had a caller from before
Caller asks if Hub staff are located in MN
Verified guardianship
Background noise too loud to hear caller
Submitted SNBC Choice Form
Caller hangs up while OC is midsentence
1 hour call for 5 minute question
Caller in their vehicle during the call
Handled a difficult caller
Caller wants to talk to an OC but doesn't know their name
Referral to FA case
Made caller laugh
Accidentally disconnected while transferring
Transferred caller to SLL
Caller in public place during the call
"I'm not angry at YOU"
Out-of-State Area Code Ghost Call
Caller calls OC by wrong name multiple times in one call
County hold time under 5 minutes
Caller looking for medical transportation
Client used a Try-It tool themselves
Tech Issues :(
Caller gets Medicare and Medicaid mixed up
Pets heard in the background of the call
Interpreted ASL call
Caller thinks their managed care plan is separate from MA
MA-TEFRA caller
Caller says "Okie Dokie"
Conducted a MNITS
Accidentally sent an email without the attachments
Client asks if we can send them a text
Took call at 4:59pm or 8:31 am
Caller has MNCare
MNITS reveals insurance is completely different from what Caller thinks
Caller thinks OC is a robot or not a real person
Opened a BLU chat
Referred by UCare to enroll into an integrated SNBC
