Caller hangsup while OCismidsentenceTransferredfrom theCountyAccidentallydisconnectedwhiletransferringReferralto FAcaseCaller thinksOC is arobot or nota real personTechIssues:(Caller stateswe are their10th calltodayCallersays"OkieDokie"Client useda Try-It toolthemselvesCaller asksif Hub staffare locatedin MNReferred byUCare toenroll into anintegratedSNBCConducteda MNITSTransferredcaller toSLLCallerhasMNCareAccidentallysent anemail withouttheattachmentsMA-TEFRAcallerCaller thinksMNCare isMA or viceversaMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksSent asnail-mailmailingCaller callsOC by wrongnamemultiple timesin one callHandleda difficultcallerMadecallerlaughPets heardin thebackgroundof the call"I'm notangry atYOU"Took callat 4:59pmor 8:31amCountyhold timeunder 5minutesCaller getsMedicareandMedicaidmixed upCaller lookingfor medicaltransportationOut-of-State AreaCodeGhost CallCaller fromcounty OChas neverhad a callerfrom before1 hour callfor 5minutequestionCaller hasthe samename asOCClient asksif we cansend thema textInterpretedASL callUsedLanguageLine forinterpretingCaller thinkstheir managedcare plan isseparate fromMABackgroundnoise tooloud to hearcallerCaller intheir vehicleduring thecallVerifiedguardianshipCalled justbeforechangingstatus tobreakOpeneda BLUchatSendingROI andupload siteinstructionsSubmittedSNBCChoiceFormCaller inpublic placeduring thecallCaller wantsto talk to anOC butdoesn't knowtheir nameCaller hangsup while OCismidsentenceTransferredfrom theCountyAccidentallydisconnectedwhiletransferringReferralto FAcaseCaller thinksOC is arobot or nota real personTechIssues:(Caller stateswe are their10th calltodayCallersays"OkieDokie"Client useda Try-It toolthemselvesCaller asksif Hub staffare locatedin MNReferred byUCare toenroll into anintegratedSNBCConducteda MNITSTransferredcaller toSLLCallerhasMNCareAccidentallysent anemail withouttheattachmentsMA-TEFRAcallerCaller thinksMNCare isMA or viceversaMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksSent asnail-mailmailingCaller callsOC by wrongnamemultiple timesin one callHandleda difficultcallerMadecallerlaughPets heardin thebackgroundof the call"I'm notangry atYOU"Took callat 4:59pmor 8:31amCountyhold timeunder 5minutesCaller getsMedicareandMedicaidmixed upCaller lookingfor medicaltransportationOut-of-State AreaCodeGhost CallCaller fromcounty OChas neverhad a callerfrom before1 hour callfor 5minutequestionCaller hasthe samename asOCClient asksif we cansend thema textInterpretedASL callUsedLanguageLine forinterpretingCaller thinkstheir managedcare plan isseparate fromMABackgroundnoise tooloud to hearcallerCaller intheir vehicleduring thecallVerifiedguardianshipCalled justbeforechangingstatus tobreakOpeneda BLUchatSendingROI andupload siteinstructionsSubmittedSNBCChoiceFormCaller inpublic placeduring thecallCaller wantsto talk to anOC butdoesn't knowtheir name

Disability Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller hangs up while OC is midsentence
  2. Transferred from the County
  3. Accidentally disconnected while transferring
  4. Referral to FA case
  5. Caller thinks OC is a robot or not a real person
  6. Tech Issues :(
  7. Caller states we are their 10th call today
  8. Caller says "Okie Dokie"
  9. Client used a Try-It tool themselves
  10. Caller asks if Hub staff are located in MN
  11. Referred by UCare to enroll into an integrated SNBC
  12. Conducted a MNITS
  13. Transferred caller to SLL
  14. Caller has MNCare
  15. Accidentally sent an email without the attachments
  16. MA-TEFRA caller
  17. Caller thinks MNCare is MA or vice versa
  18. MNITS reveals insurance is completely different from what Caller thinks
  19. Sent a snail-mail mailing
  20. Caller calls OC by wrong name multiple times in one call
  21. Handled a difficult caller
  22. Made caller laugh
  23. Pets heard in the background of the call
  24. "I'm not angry at YOU"
  25. Took call at 4:59pm or 8:31 am
  26. County hold time under 5 minutes
  27. Caller gets Medicare and Medicaid mixed up
  28. Caller looking for medical transportation
  29. Out-of-State Area Code Ghost Call
  30. Caller from county OC has never had a caller from before
  31. 1 hour call for 5 minute question
  32. Caller has the same name as OC
  33. Client asks if we can send them a text
  34. Interpreted ASL call
  35. Used Language Line for interpreting
  36. Caller thinks their managed care plan is separate from MA
  37. Background noise too loud to hear caller
  38. Caller in their vehicle during the call
  39. Verified guardianship
  40. Called just before changing status to break
  41. Opened a BLU chat
  42. Sending ROI and upload site instructions
  43. Submitted SNBC Choice Form
  44. Caller in public place during the call
  45. Caller wants to talk to an OC but doesn't know their name