(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller hangs up while OC is midsentence
Caller thinks OC is a robot or not a real person
Caller in their vehicle during the call
"I'm not angry at YOU"
Caller has MNCare
Client used a Try-It tool themselves
Tech Issues :(
Opened a BLU chat
Took call at 4:59pm or 8:31 am
Caller looking for medical transportation
Caller wants to talk to an OC but doesn't know their name
Background noise too loud to hear caller
Called just before changing status to break
Sent a snail-mail mailing
Sending ROI and upload site instructions
1 hour call for 5 minute question
MNITS reveals insurance is completely different from what Caller thinks
Interpreted ASL call
Caller says "Okie Dokie"
Caller thinks their managed care plan is separate from MA
Accidentally disconnected while transferring
Accidentally sent an email without the attachments
Caller from county OC has never had a caller from before
MA-TEFRA caller
Client asks if we can send them a text
Made caller laugh
Caller gets Medicare and Medicaid mixed up
Caller calls OC by wrong name multiple times in one call
Submitted SNBC Choice Form
Conducted a MNITS
Caller asks if Hub staff are located in MN
Transferred from the County
Verified guardianship
County hold time under 5 minutes
Referred by UCare to enroll into an integrated SNBC
