Caller thinkstheir managedcare plan isseparate fromMAOpeneda BLUchatHandleda difficultcallerVerifiedguardianshipClient asksif we cansend thema textCaller hangsup while OCismidsentenceCaller callsOC by wrongnamemultiple timesin one callSent asnail-mailmailingTechIssues:(MA-TEFRAcallerClient useda Try-It toolthemselvesCaller stateswe are their10th calltodayCaller intheir vehicleduring thecallPets heardin thebackgroundof the callAccidentallysent anemail withouttheattachmentsOut-of-State AreaCodeGhost CallBackgroundnoise tooloud to hearcallerTransferredfrom theCountyCaller asksif Hub staffare locatedin MNUsedLanguageLine forinterpreting1 hour callfor 5minutequestionAccidentallydisconnectedwhiletransferringSubmittedSNBCChoiceFormCaller getsMedicareandMedicaidmixed upCaller thinksMNCare isMA or viceversaConducteda MNITSInterpretedASL callSendingROI andupload siteinstructionsTransferredcaller toSLLCountyhold timeunder 5minutesCallerhasMNCare"I'm notangry atYOU"MNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller lookingfor medicaltransportationTook callat 4:59pmor 8:31amCaller wantsto talk to anOC butdoesn't knowtheir nameCaller hasthe samename asOCCaller thinksOC is arobot or nota real personMadecallerlaughCaller inpublic placeduring thecallReferralto FAcaseCalled justbeforechangingstatus tobreakCaller fromcounty OChas neverhad a callerfrom beforeReferred byUCare toenroll into anintegratedSNBCCallersays"OkieDokie"Caller thinkstheir managedcare plan isseparate fromMAOpeneda BLUchatHandleda difficultcallerVerifiedguardianshipClient asksif we cansend thema textCaller hangsup while OCismidsentenceCaller callsOC by wrongnamemultiple timesin one callSent asnail-mailmailingTechIssues:(MA-TEFRAcallerClient useda Try-It toolthemselvesCaller stateswe are their10th calltodayCaller intheir vehicleduring thecallPets heardin thebackgroundof the callAccidentallysent anemail withouttheattachmentsOut-of-State AreaCodeGhost CallBackgroundnoise tooloud to hearcallerTransferredfrom theCountyCaller asksif Hub staffare locatedin MNUsedLanguageLine forinterpreting1 hour callfor 5minutequestionAccidentallydisconnectedwhiletransferringSubmittedSNBCChoiceFormCaller getsMedicareandMedicaidmixed upCaller thinksMNCare isMA or viceversaConducteda MNITSInterpretedASL callSendingROI andupload siteinstructionsTransferredcaller toSLLCountyhold timeunder 5minutesCallerhasMNCare"I'm notangry atYOU"MNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller lookingfor medicaltransportationTook callat 4:59pmor 8:31amCaller wantsto talk to anOC butdoesn't knowtheir nameCaller hasthe samename asOCCaller thinksOC is arobot or nota real personMadecallerlaughCaller inpublic placeduring thecallReferralto FAcaseCalled justbeforechangingstatus tobreakCaller fromcounty OChas neverhad a callerfrom beforeReferred byUCare toenroll into anintegratedSNBCCallersays"OkieDokie"

Disability Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller thinks their managed care plan is separate from MA
  2. Opened a BLU chat
  3. Handled a difficult caller
  4. Verified guardianship
  5. Client asks if we can send them a text
  6. Caller hangs up while OC is midsentence
  7. Caller calls OC by wrong name multiple times in one call
  8. Sent a snail-mail mailing
  9. Tech Issues :(
  10. MA-TEFRA caller
  11. Client used a Try-It tool themselves
  12. Caller states we are their 10th call today
  13. Caller in their vehicle during the call
  14. Pets heard in the background of the call
  15. Accidentally sent an email without the attachments
  16. Out-of-State Area Code Ghost Call
  17. Background noise too loud to hear caller
  18. Transferred from the County
  19. Caller asks if Hub staff are located in MN
  20. Used Language Line for interpreting
  21. 1 hour call for 5 minute question
  22. Accidentally disconnected while transferring
  23. Submitted SNBC Choice Form
  24. Caller gets Medicare and Medicaid mixed up
  25. Caller thinks MNCare is MA or vice versa
  26. Conducted a MNITS
  27. Interpreted ASL call
  28. Sending ROI and upload site instructions
  29. Transferred caller to SLL
  30. County hold time under 5 minutes
  31. Caller has MNCare
  32. "I'm not angry at YOU"
  33. MNITS reveals insurance is completely different from what Caller thinks
  34. Caller looking for medical transportation
  35. Took call at 4:59pm or 8:31 am
  36. Caller wants to talk to an OC but doesn't know their name
  37. Caller has the same name as OC
  38. Caller thinks OC is a robot or not a real person
  39. Made caller laugh
  40. Caller in public place during the call
  41. Referral to FA case
  42. Called just before changing status to break
  43. Caller from county OC has never had a caller from before
  44. Referred by UCare to enroll into an integrated SNBC
  45. Caller says "Okie Dokie"