Caller fromcounty OChas neverhad a callerfrom beforeVerifiedguardianshipHandleda difficultcallerClient asksif we cansend thema textSubmittedSNBCChoiceFormCaller asksif Hub staffare locatedin MNTechIssues:(SendingROI andupload siteinstructionsTransferredfrom theCountyAccidentallysent anemail withouttheattachmentsUsedLanguageLine forinterpretingOpeneda BLUchatPets heardin thebackgroundof the callCaller callsOC by wrongnamemultiple timesin one callMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksMA-TEFRAcaller1 hour callfor 5minutequestionCaller lookingfor medicaltransportationCallerhasMNCareCaller thinkstheir managedcare plan isseparate fromMACaller thinksOC is arobot or nota real personOut-of-State AreaCodeGhost CallReferralto FAcaseCaller intheir vehicleduring thecallCaller thinksMNCare isMA or viceversaTransferredcaller toSLLConducteda MNITS"I'm notangry atYOU"Countyhold timeunder 5minutesMadecallerlaughClient useda Try-It toolthemselvesCaller wantsto talk to anOC butdoesn't knowtheir nameSent asnail-mailmailingTook callat 4:59pmor 8:31amCalled justbeforechangingstatus tobreakInterpretedASL callCaller hasthe samename asOCCallersays"OkieDokie"Caller hangsup while OCismidsentenceBackgroundnoise tooloud to hearcallerCaller stateswe are their10th calltodayAccidentallydisconnectedwhiletransferringCaller getsMedicareandMedicaidmixed upCaller inpublic placeduring thecallReferred byUCare toenroll into anintegratedSNBCCaller fromcounty OChas neverhad a callerfrom beforeVerifiedguardianshipHandleda difficultcallerClient asksif we cansend thema textSubmittedSNBCChoiceFormCaller asksif Hub staffare locatedin MNTechIssues:(SendingROI andupload siteinstructionsTransferredfrom theCountyAccidentallysent anemail withouttheattachmentsUsedLanguageLine forinterpretingOpeneda BLUchatPets heardin thebackgroundof the callCaller callsOC by wrongnamemultiple timesin one callMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksMA-TEFRAcaller1 hour callfor 5minutequestionCaller lookingfor medicaltransportationCallerhasMNCareCaller thinkstheir managedcare plan isseparate fromMACaller thinksOC is arobot or nota real personOut-of-State AreaCodeGhost CallReferralto FAcaseCaller intheir vehicleduring thecallCaller thinksMNCare isMA or viceversaTransferredcaller toSLLConducteda MNITS"I'm notangry atYOU"Countyhold timeunder 5minutesMadecallerlaughClient useda Try-It toolthemselvesCaller wantsto talk to anOC butdoesn't knowtheir nameSent asnail-mailmailingTook callat 4:59pmor 8:31amCalled justbeforechangingstatus tobreakInterpretedASL callCaller hasthe samename asOCCallersays"OkieDokie"Caller hangsup while OCismidsentenceBackgroundnoise tooloud to hearcallerCaller stateswe are their10th calltodayAccidentallydisconnectedwhiletransferringCaller getsMedicareandMedicaidmixed upCaller inpublic placeduring thecallReferred byUCare toenroll into anintegratedSNBC

Disability Hub Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller from county OC has never had a caller from before
  2. Verified guardianship
  3. Handled a difficult caller
  4. Client asks if we can send them a text
  5. Submitted SNBC Choice Form
  6. Caller asks if Hub staff are located in MN
  7. Tech Issues :(
  8. Sending ROI and upload site instructions
  9. Transferred from the County
  10. Accidentally sent an email without the attachments
  11. Used Language Line for interpreting
  12. Opened a BLU chat
  13. Pets heard in the background of the call
  14. Caller calls OC by wrong name multiple times in one call
  15. MNITS reveals insurance is completely different from what Caller thinks
  16. MA-TEFRA caller
  17. 1 hour call for 5 minute question
  18. Caller looking for medical transportation
  19. Caller has MNCare
  20. Caller thinks their managed care plan is separate from MA
  21. Caller thinks OC is a robot or not a real person
  22. Out-of-State Area Code Ghost Call
  23. Referral to FA case
  24. Caller in their vehicle during the call
  25. Caller thinks MNCare is MA or vice versa
  26. Transferred caller to SLL
  27. Conducted a MNITS
  28. "I'm not angry at YOU"
  29. County hold time under 5 minutes
  30. Made caller laugh
  31. Client used a Try-It tool themselves
  32. Caller wants to talk to an OC but doesn't know their name
  33. Sent a snail-mail mailing
  34. Took call at 4:59pm or 8:31 am
  35. Called just before changing status to break
  36. Interpreted ASL call
  37. Caller has the same name as OC
  38. Caller says "Okie Dokie"
  39. Caller hangs up while OC is midsentence
  40. Background noise too loud to hear caller
  41. Caller states we are their 10th call today
  42. Accidentally disconnected while transferring
  43. Caller gets Medicare and Medicaid mixed up
  44. Caller in public place during the call
  45. Referred by UCare to enroll into an integrated SNBC