(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Took call at 4:59pm or 8:31 am
Sent a snail-mail mailing
Caller looking for medical transportation
Conducted a MNITS
Caller states we are their 10th call today
Transferred from the County
Referred by UCare to enroll into an integrated SNBC
Sending ROI and upload site instructions
Out-of-State Area Code Ghost Call
Transferred caller to SLL
Caller wants to talk to an OC but doesn't know their name
Caller has the same name as OC
Handled a difficult caller
Submitted SNBC Choice Form
Caller gets Medicare and Medicaid mixed up
MA-TEFRA caller
Caller thinks their managed care plan is separate from MA
Caller in public place during the call
Called just before changing status to break
1 hour call for 5 minute question
Background noise too loud to hear caller
Client used a Try-It tool themselves
Caller hangs up while OC is midsentence
Verified guardianship
"I'm not angry at YOU"
County hold time under 5 minutes
Caller from county OC has never had a caller from before
Client asks if we can send them a text
Caller asks if Hub staff are located in MN
Used Language Line for interpreting
Opened a BLU chat
Caller in their vehicle during the call
Caller calls OC by wrong name multiple times in one call
Pets heard in the background of the call
Caller has MNCare
MNITS reveals insurance is completely different from what Caller thinks
Tech Issues :(
Caller thinks MNCare is MA or vice versa
Accidentally sent an email without the attachments
