(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller states we are their 10th call today
Caller wants to talk to an OC but doesn't know their name
Background noise too loud to hear caller
Transferred from the County
Took call at 4:59pm or 8:31 am
MA-TEFRA caller
Tech Issues :(
Opened a BLU chat
County hold time under 5 minutes
Called just before changing status to break
Caller has the same name as OC
Caller says "Okie Dokie"
Caller thinks their managed care plan is separate from MA
Interpreted ASL call
Caller thinks OC is a robot or not a real person
Submitted SNBC Choice Form
Caller from county OC has never had a caller from before
Caller in their vehicle during the call
MNITS reveals insurance is completely different from what Caller thinks
Verified guardianship
Client used a Try-It tool themselves
Caller thinks MNCare is MA or vice versa
Referral to FA case
Transferred caller to SLL
Caller has MNCare
Caller gets Medicare and Medicaid mixed up
Out-of-State Area Code Ghost Call
Caller in public place during the call
Caller asks if Hub staff are located in MN
Used Language Line for interpreting
Handled a difficult caller
Conducted a MNITS
Accidentally sent an email without the attachments
Client asks if we can send them a text
Accidentally disconnected while transferring
Made caller laugh
Caller hangs up while OC is midsentence
Sending ROI and upload site instructions
Pets heard in the background of the call
Caller calls OC by wrong name multiple times in one call
Caller looking for medical transportation
Referred by UCare to enroll into an integrated SNBC
