(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller calls OC by wrong name multiple times in one call
Caller thinks OC is a robot or not a real person
County hold time under 5 minutes
Called just before changing status to break
Caller gets Medicare and Medicaid mixed up
Interpreted ASL call
Took call at 4:59pm or 8:31 am
Verified guardianship
Caller looking for medical transportation
Used Language Line for interpreting
Transferred from the County
Sending ROI and upload site instructions
Accidentally sent an email without the attachments
Sent a snail-mail mailing
Handled a difficult caller
Out-of-State Area Code Ghost Call
Background noise too loud to hear caller
Caller says "Okie Dokie"
1 hour call for 5 minute question
MNITS reveals insurance is completely different from what Caller thinks
Caller has MNCare
Tech Issues :(
Caller wants to talk to an OC but doesn't know their name
Opened a BLU chat
Caller has the same name as OC
Caller in public place during the call
Caller thinks their managed care plan is separate from MA
Referred by UCare to enroll into an integrated SNBC
Client used a Try-It tool themselves
Submitted SNBC Choice Form
Caller from county OC has never had a caller from before
