(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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MNITS reveals insurance is completely different from what Caller thinks
Conducted a MNITS
Sent a snail-mail mailing
Caller wants to talk to an OC but doesn't know their name
Caller in public place during the call
Transferred from the County
Transferred caller to SLL
Took call at 4:59pm or 8:31 am
Client asks if we can send them a text
Referral to FA case
Caller states we are their 10th call today
"I'm not angry at YOU"
Interpreted ASL call
Referred by UCare to enroll into an integrated SNBC
Caller says "Okie Dokie"
Handled a difficult caller
County hold time under 5 minutes
Caller has MNCare
Caller has the same name as OC
Used Language Line for interpreting
Caller asks if Hub staff are located in MN
Sending ROI and upload site instructions
MA-TEFRA caller
Background noise too loud to hear caller
Caller hangs up while OC is midsentence
Made caller laugh
Caller gets Medicare and Medicaid mixed up
Caller thinks MNCare is MA or vice versa
Client used a Try-It tool themselves
Caller thinks their managed care plan is separate from MA
Opened a BLU chat
Caller in their vehicle during the call
Caller calls OC by wrong name multiple times in one call
Accidentally sent an email without the attachments
Caller thinks OC is a robot or not a real person
Verified guardianship
Pets heard in the background of the call
Tech Issues :(
1 hour call for 5 minute question
Submitted SNBC Choice Form
Caller from county OC has never had a caller from before
