(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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MA-TEFRA caller
Conducted a MNITS
MNITS reveals insurance is completely different from what Caller thinks
Took call at 4:59pm or 8:31 am
1 hour call for 5 minute question
Caller thinks OC is a robot or not a real person
Handled a difficult caller
Referral to FA case
Client used a Try-It tool themselves
Caller wants to talk to an OC but doesn't know their name
Caller from county OC has never had a caller from before
Out-of-State Area Code Ghost Call
Verified guardianship
Caller looking for medical transportation
Opened a BLU chat
Caller calls OC by wrong name multiple times in one call
Accidentally sent an email without the attachments
Caller thinks their managed care plan is separate from MA
Caller states we are their 10th call today
Caller in public place during the call
Called just before changing status to break
"I'm not angry at YOU"
Background noise too loud to hear caller
Pets heard in the background of the call
Caller thinks MNCare is MA or vice versa
Tech Issues :(
Caller has MNCare
Used Language Line for interpreting
Caller asks if Hub staff are located in MN
Client asks if we can send them a text
Sending ROI and upload site instructions
Caller in their vehicle during the call
Submitted SNBC Choice Form
Transferred from the County
Caller hangs up while OC is midsentence
Caller has the same name as OC
Transferred caller to SLL
Sent a snail-mail mailing
Made caller laugh
Caller gets Medicare and Medicaid mixed up
Accidentally disconnected while transferring
Referred by UCare to enroll into an integrated SNBC
