(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
Caller wants to talk to an OC but doesn't know their name
County hold time under 5 minutes
Accidentally sent an email without the attachments
Client asks if we can send them a text
Submitted SNBC Choice Form
"I'm not angry at YOU"
Used Language Line for interpreting
Took call at 4:59pm or 8:31 am
Caller calls OC by wrong name multiple times in one call
Caller in their vehicle during the call
Interpreted ASL call
Caller looking for medical transportation
Handled a difficult caller
Caller thinks OC is a robot or not a real person
Client used a Try-It tool themselves
Caller thinks MNCare is MA or vice versa
Caller has MNCare
Tech Issues :(
Accidentally disconnected while transferring
Verified guardianship
Transferred caller to SLL
Opened a BLU chat
Referred by UCare to enroll into an integrated SNBC
1 hour call for 5 minute question
Sending ROI and upload site instructions
Made caller laugh
Caller asks if Hub staff are located in MN
MA-TEFRA caller
Caller thinks their managed care plan is separate from MA
Sent a snail-mail mailing
Conducted a MNITS
Caller from county OC has never had a caller from before
Pets heard in the background of the call
Out-of-State Area Code Ghost Call
Background noise too loud to hear caller
Caller gets Medicare and Medicaid mixed up
Caller hangs up while OC is midsentence
Caller has the same name as OC
Called just before changing status to break
Caller states we are their 10th call today
Caller in public place during the call
Transferred from the County
MNITS reveals insurance is completely different from what Caller thinks
