Disability Hub Bingo

Disability Hub Bingo Card
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This bingo card has a free space and 45 words: Out-of-State Area Code Ghost Call, Background noise too loud to hear caller, Caller thinks OC is a robot or not a real person, Conducted a MNITS, County hold time under 5 minutes, Interpreted ASL call, 1 hour call for 5 minute question, Caller looking for medical transportation, Took call at 4:59pm or 8:31 am, Caller in public place during the call, Caller from county OC has never had a caller from before, "I'm not angry at YOU", Transferred caller to SLL, Made caller laugh, MA-TEFRA caller, Opened a BLU chat, Used Language Line for interpreting, Submitted SNBC Choice Form, Caller has MNCare, Transferred from the County, Caller in their vehicle during the call, Verified guardianship, Referral to FA case, Caller has the same name as OC, Handled a difficult caller, Sending ROI and upload site instructions, Accidentally sent an email without the attachments, Accidentally disconnected while transferring, Caller states we are their 10th call today, Called just before changing status to break, Caller hangs up while OC is midsentence, Client used a Try-It tool themselves, Sent a snail-mail mailing, Client asks if we can send them a text, Caller wants to talk to an OC but doesn't know their name, Caller calls OC by wrong name multiple times in one call, Referred by UCare to enroll into an integrated SNBC, Tech Issues :(, Caller gets Medicare and Medicaid mixed up, Caller thinks their managed care plan is separate from MA, Caller thinks MNCare is MA or vice versa, MNITS reveals insurance is completely different from what Caller thinks, Caller says "Okie Dokie", Pets heard in the background of the call and Caller asks if Hub staff are located in MN.

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