Scored95% orhigherutilizationPlaced aorder for aWallReportHandleda MSOEmailSpoke to acustomerwho's firstname startswith a "K"Got a100%CPH orefficiencySent acase theNE RamAdded aitem toproductfeedbackformUsed theCPS pagefor AllstatecustomerSuccessfullyde-escalated acallProperly usedtech issueschannel dueto a missedcallHandled aBP reportmissinginformationHad toresearch acall usingCybersourceAsked aquestionabout XM inthe CC_CSchannelHad acall abouta BidP0 errorsfor theweekHad the MostCalls/Chatsfor the weekfor your teamHad a callabout a reportcorrection thathad to be asplitGot acleansweepsubmitted aHDT for alogin emailchangeHad to usethe BO toolto place aimage onlyreportSent a StateFarmcustomer tothe helpdeskUsed a KBarticle onhow tosubmit arefundHad themost emailsfor yourteam for theweek100% QApassingrate theweekScored95% orhigherutilizationPlaced aorder for aWallReportHandleda MSOEmailSpoke to acustomerwho's firstname startswith a "K"Got a100%CPH orefficiencySent acase theNE RamAdded aitem toproductfeedbackformUsed theCPS pagefor AllstatecustomerSuccessfullyde-escalated acallProperly usedtech issueschannel dueto a missedcallHandled aBP reportmissinginformationHad toresearch acall usingCybersourceAsked aquestionabout XM inthe CC_CSchannelHad acall abouta BidP0 errorsfor theweekHad the MostCalls/Chatsfor the weekfor your teamHad a callabout a reportcorrection thathad to be asplitGot acleansweepsubmitted aHDT for alogin emailchangeHad to usethe BO toolto place aimage onlyreportSent a StateFarmcustomer tothe helpdeskUsed a KBarticle onhow tosubmit arefundHad themost emailsfor yourteam for theweek100% QApassingrate theweek

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scored 95% or higher utilization
  2. Placed a order for a Wall Report
  3. Handled a MSO Email
  4. Spoke to a customer who's first name starts with a "K"
  5. Got a 100% CPH or efficiency
  6. Sent a case the NE Ram
  7. Added a item to product feedback form
  8. Used the CPS page for Allstate customer
  9. Successfully de-escalated a call
  10. Properly used tech issues channel due to a missed call
  11. Handled a BP report missing information
  12. Had to research a call using Cybersource
  13. Asked a question about XM in the CC_CS channel
  14. Had a call about a BidP
  15. 0 errors for the week
  16. Had the Most Calls/Chats for the week for your team
  17. Had a call about a report correction that had to be a split
  18. Got a clean sweep
  19. submitted a HDT for a login email change
  20. Had to use the BO tool to place a image only report
  21. Sent a State Farm customer to the help desk
  22. Used a KB article on how to submit a refund
  23. Had the most emails for your team for the week
  24. 100% QA passing rate the week