submitted aHDT for alogin emailchangeScored95% orhigherutilizationHandled aBP reportmissinginformationHad a callabout a reportcorrection thathad to be asplitGot acleansweepSpoke to acustomerwho's firstname startswith a "K"Had the MostCalls/Chatsfor the weekfor your teamHad to usethe BO toolto place aimage onlyreportSent a StateFarmcustomer tothe helpdeskProperly usedtech issueschannel dueto a missedcallPlaced aorder for aWallReportHad acall abouta BidPGot a100%CPH orefficiency100% QApassingrate theweekHad themost emailsfor yourteam for theweek0 errorsfor theweekSent acase theNE RamHandleda MSOEmailHad toresearch acall usingCybersourceUsed a KBarticle onhow tosubmit arefundSuccessfullyde-escalated acallAsked aquestionabout XM inthe CC_CSchannelUsed theCPS pagefor AllstatecustomerAdded aitem toproductfeedbackformsubmitted aHDT for alogin emailchangeScored95% orhigherutilizationHandled aBP reportmissinginformationHad a callabout a reportcorrection thathad to be asplitGot acleansweepSpoke to acustomerwho's firstname startswith a "K"Had the MostCalls/Chatsfor the weekfor your teamHad to usethe BO toolto place aimage onlyreportSent a StateFarmcustomer tothe helpdeskProperly usedtech issueschannel dueto a missedcallPlaced aorder for aWallReportHad acall abouta BidPGot a100%CPH orefficiency100% QApassingrate theweekHad themost emailsfor yourteam for theweek0 errorsfor theweekSent acase theNE RamHandleda MSOEmailHad toresearch acall usingCybersourceUsed a KBarticle onhow tosubmit arefundSuccessfullyde-escalated acallAsked aquestionabout XM inthe CC_CSchannelUsed theCPS pagefor AllstatecustomerAdded aitem toproductfeedbackform

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. submitted a HDT for a login email change
  2. Scored 95% or higher utilization
  3. Handled a BP report missing information
  4. Had a call about a report correction that had to be a split
  5. Got a clean sweep
  6. Spoke to a customer who's first name starts with a "K"
  7. Had the Most Calls/Chats for the week for your team
  8. Had to use the BO tool to place a image only report
  9. Sent a State Farm customer to the help desk
  10. Properly used tech issues channel due to a missed call
  11. Placed a order for a Wall Report
  12. Had a call about a BidP
  13. Got a 100% CPH or efficiency
  14. 100% QA passing rate the week
  15. Had the most emails for your team for the week
  16. 0 errors for the week
  17. Sent a case the NE Ram
  18. Handled a MSO Email
  19. Had to research a call using Cybersource
  20. Used a KB article on how to submit a refund
  21. Successfully de-escalated a call
  22. Asked a question about XM in the CC_CS channel
  23. Used the CPS page for Allstate customer
  24. Added a item to product feedback form