Scored95% orhigherutilizationsubmitted aHDT for alogin emailchangeHandleda MSOEmailHad themost emailsfor yourteam for theweekUsed theCPS pagefor AllstatecustomerProperly usedtech issueschannel dueto a missedcallHad toresearch acall usingCybersourceHad to usethe BO toolto place aimage onlyreport100% QApassingrate theweekAdded aitem toproductfeedbackformSent acase theNE RamSpoke to acustomerwho's firstname startswith a "K"Got acleansweepPlaced aorder for aWallReportUsed a KBarticle onhow tosubmit arefundHad the MostCalls/Chatsfor the weekfor your teamSent a StateFarmcustomer tothe helpdeskHad a callabout a reportcorrection thathad to be asplitAsked aquestionabout XM inthe CC_CSchannelGot a100%CPH orefficiencySuccessfullyde-escalated acallHandled aBP reportmissinginformation0 errorsfor theweekHad acall abouta BidPScored95% orhigherutilizationsubmitted aHDT for alogin emailchangeHandleda MSOEmailHad themost emailsfor yourteam for theweekUsed theCPS pagefor AllstatecustomerProperly usedtech issueschannel dueto a missedcallHad toresearch acall usingCybersourceHad to usethe BO toolto place aimage onlyreport100% QApassingrate theweekAdded aitem toproductfeedbackformSent acase theNE RamSpoke to acustomerwho's firstname startswith a "K"Got acleansweepPlaced aorder for aWallReportUsed a KBarticle onhow tosubmit arefundHad the MostCalls/Chatsfor the weekfor your teamSent a StateFarmcustomer tothe helpdeskHad a callabout a reportcorrection thathad to be asplitAsked aquestionabout XM inthe CC_CSchannelGot a100%CPH orefficiencySuccessfullyde-escalated acallHandled aBP reportmissinginformation0 errorsfor theweekHad acall abouta BidP

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scored 95% or higher utilization
  2. submitted a HDT for a login email change
  3. Handled a MSO Email
  4. Had the most emails for your team for the week
  5. Used the CPS page for Allstate customer
  6. Properly used tech issues channel due to a missed call
  7. Had to research a call using Cybersource
  8. Had to use the BO tool to place a image only report
  9. 100% QA passing rate the week
  10. Added a item to product feedback form
  11. Sent a case the NE Ram
  12. Spoke to a customer who's first name starts with a "K"
  13. Got a clean sweep
  14. Placed a order for a Wall Report
  15. Used a KB article on how to submit a refund
  16. Had the Most Calls/Chats for the week for your team
  17. Sent a State Farm customer to the help desk
  18. Had a call about a report correction that had to be a split
  19. Asked a question about XM in the CC_CS channel
  20. Got a 100% CPH or efficiency
  21. Successfully de-escalated a call
  22. Handled a BP report missing information
  23. 0 errors for the week
  24. Had a call about a BidP