Had a callabout a reportcorrection thathad to be asplitGot acleansweep100% QApassingrate theweek0 errorsfor theweekHad to usethe BO toolto place aimage onlyreportSpoke to acustomerwho's firstname startswith a "K"Successfullyde-escalated acallSent acase theNE RamHad the MostCalls/Chatsfor the weekfor your teamsubmitted aHDT for alogin emailchangeAdded aitem toproductfeedbackformSent a StateFarmcustomer tothe helpdeskUsed theCPS pagefor AllstatecustomerHandled aBP reportmissinginformationHad themost emailsfor yourteam for theweekPlaced aorder for aWallReportHad acall abouta BidPGot a100%CPH orefficiencyHandleda MSOEmailScored95% orhigherutilizationHad toresearch acall usingCybersourceUsed a KBarticle onhow tosubmit arefundProperly usedtech issueschannel dueto a missedcallAsked aquestionabout XM inthe CC_CSchannelHad a callabout a reportcorrection thathad to be asplitGot acleansweep100% QApassingrate theweek0 errorsfor theweekHad to usethe BO toolto place aimage onlyreportSpoke to acustomerwho's firstname startswith a "K"Successfullyde-escalated acallSent acase theNE RamHad the MostCalls/Chatsfor the weekfor your teamsubmitted aHDT for alogin emailchangeAdded aitem toproductfeedbackformSent a StateFarmcustomer tothe helpdeskUsed theCPS pagefor AllstatecustomerHandled aBP reportmissinginformationHad themost emailsfor yourteam for theweekPlaced aorder for aWallReportHad acall abouta BidPGot a100%CPH orefficiencyHandleda MSOEmailScored95% orhigherutilizationHad toresearch acall usingCybersourceUsed a KBarticle onhow tosubmit arefundProperly usedtech issueschannel dueto a missedcallAsked aquestionabout XM inthe CC_CSchannel

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a call about a report correction that had to be a split
  2. Got a clean sweep
  3. 100% QA passing rate the week
  4. 0 errors for the week
  5. Had to use the BO tool to place a image only report
  6. Spoke to a customer who's first name starts with a "K"
  7. Successfully de-escalated a call
  8. Sent a case the NE Ram
  9. Had the Most Calls/Chats for the week for your team
  10. submitted a HDT for a login email change
  11. Added a item to product feedback form
  12. Sent a State Farm customer to the help desk
  13. Used the CPS page for Allstate customer
  14. Handled a BP report missing information
  15. Had the most emails for your team for the week
  16. Placed a order for a Wall Report
  17. Had a call about a BidP
  18. Got a 100% CPH or efficiency
  19. Handled a MSO Email
  20. Scored 95% or higher utilization
  21. Had to research a call using Cybersource
  22. Used a KB article on how to submit a refund
  23. Properly used tech issues channel due to a missed call
  24. Asked a question about XM in the CC_CS channel