Had acall abouta BidPProperly usedtech issueschannel dueto a missedcallAdded aitem toproductfeedbackformHad toresearch acall usingCybersourceGot a100%CPH orefficiencyPlaced aorder for aWallReportSuccessfullyde-escalated acallHad a callabout a reportcorrection thathad to be asplitScored95% orhigherutilization0 errorsfor theweekAsked aquestionabout XM inthe CC_CSchannelHad to usethe BO toolto place aimage onlyreportUsed a KBarticle onhow tosubmit arefundHad the MostCalls/Chatsfor the weekfor your teamGot acleansweepSpoke to acustomerwho's firstname startswith a "K"Sent a StateFarmcustomer tothe helpdeskHad themost emailsfor yourteam for theweek100% QApassingrate theweekUsed theCPS pagefor AllstatecustomerSent acase theNE Ramsubmitted aHDT for alogin emailchangeHandled aBP reportmissinginformationHandleda MSOEmailHad acall abouta BidPProperly usedtech issueschannel dueto a missedcallAdded aitem toproductfeedbackformHad toresearch acall usingCybersourceGot a100%CPH orefficiencyPlaced aorder for aWallReportSuccessfullyde-escalated acallHad a callabout a reportcorrection thathad to be asplitScored95% orhigherutilization0 errorsfor theweekAsked aquestionabout XM inthe CC_CSchannelHad to usethe BO toolto place aimage onlyreportUsed a KBarticle onhow tosubmit arefundHad the MostCalls/Chatsfor the weekfor your teamGot acleansweepSpoke to acustomerwho's firstname startswith a "K"Sent a StateFarmcustomer tothe helpdeskHad themost emailsfor yourteam for theweek100% QApassingrate theweekUsed theCPS pagefor AllstatecustomerSent acase theNE Ramsubmitted aHDT for alogin emailchangeHandled aBP reportmissinginformationHandleda MSOEmail

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a call about a BidP
  2. Properly used tech issues channel due to a missed call
  3. Added a item to product feedback form
  4. Had to research a call using Cybersource
  5. Got a 100% CPH or efficiency
  6. Placed a order for a Wall Report
  7. Successfully de-escalated a call
  8. Had a call about a report correction that had to be a split
  9. Scored 95% or higher utilization
  10. 0 errors for the week
  11. Asked a question about XM in the CC_CS channel
  12. Had to use the BO tool to place a image only report
  13. Used a KB article on how to submit a refund
  14. Had the Most Calls/Chats for the week for your team
  15. Got a clean sweep
  16. Spoke to a customer who's first name starts with a "K"
  17. Sent a State Farm customer to the help desk
  18. Had the most emails for your team for the week
  19. 100% QA passing rate the week
  20. Used the CPS page for Allstate customer
  21. Sent a case the NE Ram
  22. submitted a HDT for a login email change
  23. Handled a BP report missing information
  24. Handled a MSO Email