Added aitem toproductfeedbackformGot acleansweepSent a StateFarmcustomer tothe helpdeskSpoke to acustomerwho's firstname startswith a "K"Handleda MSOEmailHad a callabout a reportcorrection thathad to be asplitPlaced aorder for aWallReportHad themost emailsfor yourteam for theweekAsked aquestionabout XM inthe CC_CSchannelsubmitted aHDT for alogin emailchangeHandled aBP reportmissinginformationScored95% orhigherutilizationUsed theCPS pagefor AllstatecustomerHad the MostCalls/Chatsfor the weekfor your teamGot a100%CPH orefficiencyHad toresearch acall usingCybersource100% QApassingrate theweekHad to usethe BO toolto place aimage onlyreportHad acall abouta BidPUsed a KBarticle onhow tosubmit arefund0 errorsfor theweekProperly usedtech issueschannel dueto a missedcallSuccessfullyde-escalated acallSent acase theNE RamAdded aitem toproductfeedbackformGot acleansweepSent a StateFarmcustomer tothe helpdeskSpoke to acustomerwho's firstname startswith a "K"Handleda MSOEmailHad a callabout a reportcorrection thathad to be asplitPlaced aorder for aWallReportHad themost emailsfor yourteam for theweekAsked aquestionabout XM inthe CC_CSchannelsubmitted aHDT for alogin emailchangeHandled aBP reportmissinginformationScored95% orhigherutilizationUsed theCPS pagefor AllstatecustomerHad the MostCalls/Chatsfor the weekfor your teamGot a100%CPH orefficiencyHad toresearch acall usingCybersource100% QApassingrate theweekHad to usethe BO toolto place aimage onlyreportHad acall abouta BidPUsed a KBarticle onhow tosubmit arefund0 errorsfor theweekProperly usedtech issueschannel dueto a missedcallSuccessfullyde-escalated acallSent acase theNE Ram

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added a item to product feedback form
  2. Got a clean sweep
  3. Sent a State Farm customer to the help desk
  4. Spoke to a customer who's first name starts with a "K"
  5. Handled a MSO Email
  6. Had a call about a report correction that had to be a split
  7. Placed a order for a Wall Report
  8. Had the most emails for your team for the week
  9. Asked a question about XM in the CC_CS channel
  10. submitted a HDT for a login email change
  11. Handled a BP report missing information
  12. Scored 95% or higher utilization
  13. Used the CPS page for Allstate customer
  14. Had the Most Calls/Chats for the week for your team
  15. Got a 100% CPH or efficiency
  16. Had to research a call using Cybersource
  17. 100% QA passing rate the week
  18. Had to use the BO tool to place a image only report
  19. Had a call about a BidP
  20. Used a KB article on how to submit a refund
  21. 0 errors for the week
  22. Properly used tech issues channel due to a missed call
  23. Successfully de-escalated a call
  24. Sent a case the NE Ram