Used theCPS pagefor Allstatecustomer0 errorsfor theweekGot a100%CPH orefficiencyPlaced aorder for aWallReportProperly usedtech issueschannel dueto a missedcall100% QApassingrate theweekHad to usethe BO toolto place aimage onlyreportHad a callabout a reportcorrection thathad to be asplitSent acase theNE RamSent a StateFarmcustomer tothe helpdeskHandled aBP reportmissinginformationGot acleansweepHad themost emailsfor yourteam for theweekSuccessfullyde-escalated acallScored95% orhigherutilizationSpoke to acustomerwho's firstname startswith a "K"Asked aquestionabout XM inthe CC_CSchannelHad toresearch acall usingCybersourceHandleda MSOEmailHad the MostCalls/Chatsfor the weekfor your teamAdded aitem toproductfeedbackformHad acall abouta BidPUsed a KBarticle onhow tosubmit arefundsubmitted aHDT for alogin emailchangeUsed theCPS pagefor Allstatecustomer0 errorsfor theweekGot a100%CPH orefficiencyPlaced aorder for aWallReportProperly usedtech issueschannel dueto a missedcall100% QApassingrate theweekHad to usethe BO toolto place aimage onlyreportHad a callabout a reportcorrection thathad to be asplitSent acase theNE RamSent a StateFarmcustomer tothe helpdeskHandled aBP reportmissinginformationGot acleansweepHad themost emailsfor yourteam for theweekSuccessfullyde-escalated acallScored95% orhigherutilizationSpoke to acustomerwho's firstname startswith a "K"Asked aquestionabout XM inthe CC_CSchannelHad toresearch acall usingCybersourceHandleda MSOEmailHad the MostCalls/Chatsfor the weekfor your teamAdded aitem toproductfeedbackformHad acall abouta BidPUsed a KBarticle onhow tosubmit arefundsubmitted aHDT for alogin emailchange

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the CPS page for Allstate customer
  2. 0 errors for the week
  3. Got a 100% CPH or efficiency
  4. Placed a order for a Wall Report
  5. Properly used tech issues channel due to a missed call
  6. 100% QA passing rate the week
  7. Had to use the BO tool to place a image only report
  8. Had a call about a report correction that had to be a split
  9. Sent a case the NE Ram
  10. Sent a State Farm customer to the help desk
  11. Handled a BP report missing information
  12. Got a clean sweep
  13. Had the most emails for your team for the week
  14. Successfully de-escalated a call
  15. Scored 95% or higher utilization
  16. Spoke to a customer who's first name starts with a "K"
  17. Asked a question about XM in the CC_CS channel
  18. Had to research a call using Cybersource
  19. Handled a MSO Email
  20. Had the Most Calls/Chats for the week for your team
  21. Added a item to product feedback form
  22. Had a call about a BidP
  23. Used a KB article on how to submit a refund
  24. submitted a HDT for a login email change