Had a callabout a reportcorrection thathad to be asplitHad the MostCalls/Chatsfor the weekfor your teamAdded aitem toproductfeedbackformHad themost emailsfor yourteam for theweekHandled aBP reportmissinginformationSuccessfullyde-escalated acallPlaced aorder for aWallReportSent acase theNE Ram0 errorsfor theweekProperly usedtech issueschannel dueto a missedcallSent a StateFarmcustomer tothe helpdeskHad toresearch acall usingCybersource100% QApassingrate theweekAsked aquestionabout XM inthe CC_CSchannelSpoke to acustomerwho's firstname startswith a "K"Had to usethe BO toolto place aimage onlyreportGot acleansweepGot a100%CPH orefficiencyHad acall abouta BidPHandleda MSOEmailScored95% orhigherutilizationUsed theCPS pagefor Allstatecustomersubmitted aHDT for alogin emailchangeUsed a KBarticle onhow tosubmit arefundHad a callabout a reportcorrection thathad to be asplitHad the MostCalls/Chatsfor the weekfor your teamAdded aitem toproductfeedbackformHad themost emailsfor yourteam for theweekHandled aBP reportmissinginformationSuccessfullyde-escalated acallPlaced aorder for aWallReportSent acase theNE Ram0 errorsfor theweekProperly usedtech issueschannel dueto a missedcallSent a StateFarmcustomer tothe helpdeskHad toresearch acall usingCybersource100% QApassingrate theweekAsked aquestionabout XM inthe CC_CSchannelSpoke to acustomerwho's firstname startswith a "K"Had to usethe BO toolto place aimage onlyreportGot acleansweepGot a100%CPH orefficiencyHad acall abouta BidPHandleda MSOEmailScored95% orhigherutilizationUsed theCPS pagefor Allstatecustomersubmitted aHDT for alogin emailchangeUsed a KBarticle onhow tosubmit arefund

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a call about a report correction that had to be a split
  2. Had the Most Calls/Chats for the week for your team
  3. Added a item to product feedback form
  4. Had the most emails for your team for the week
  5. Handled a BP report missing information
  6. Successfully de-escalated a call
  7. Placed a order for a Wall Report
  8. Sent a case the NE Ram
  9. 0 errors for the week
  10. Properly used tech issues channel due to a missed call
  11. Sent a State Farm customer to the help desk
  12. Had to research a call using Cybersource
  13. 100% QA passing rate the week
  14. Asked a question about XM in the CC_CS channel
  15. Spoke to a customer who's first name starts with a "K"
  16. Had to use the BO tool to place a image only report
  17. Got a clean sweep
  18. Got a 100% CPH or efficiency
  19. Had a call about a BidP
  20. Handled a MSO Email
  21. Scored 95% or higher utilization
  22. Used the CPS page for Allstate customer
  23. submitted a HDT for a login email change
  24. Used a KB article on how to submit a refund