Had themost emailsfor yourteam for theweekAsked aquestionabout XM inthe CC_CSchannel0 errorsfor theweekGot a100%CPH orefficiencyHad the MostCalls/Chatsfor the weekfor your teamHandled aBP reportmissinginformationUsed a KBarticle onhow tosubmit arefundProperly usedtech issueschannel dueto a missedcallHad a callabout a reportcorrection thathad to be asplit100% QApassingrate theweeksubmitted aHDT for alogin emailchangeSent a StateFarmcustomer tothe helpdeskAdded aitem toproductfeedbackformHad toresearch acall usingCybersourceGot acleansweepHad acall abouta BidPUsed theCPS pagefor AllstatecustomerScored95% orhigherutilizationHandleda MSOEmailSuccessfullyde-escalated acallHad to usethe BO toolto place aimage onlyreportPlaced aorder for aWallReportSpoke to acustomerwho's firstname startswith a "K"Sent acase theNE RamHad themost emailsfor yourteam for theweekAsked aquestionabout XM inthe CC_CSchannel0 errorsfor theweekGot a100%CPH orefficiencyHad the MostCalls/Chatsfor the weekfor your teamHandled aBP reportmissinginformationUsed a KBarticle onhow tosubmit arefundProperly usedtech issueschannel dueto a missedcallHad a callabout a reportcorrection thathad to be asplit100% QApassingrate theweeksubmitted aHDT for alogin emailchangeSent a StateFarmcustomer tothe helpdeskAdded aitem toproductfeedbackformHad toresearch acall usingCybersourceGot acleansweepHad acall abouta BidPUsed theCPS pagefor AllstatecustomerScored95% orhigherutilizationHandleda MSOEmailSuccessfullyde-escalated acallHad to usethe BO toolto place aimage onlyreportPlaced aorder for aWallReportSpoke to acustomerwho's firstname startswith a "K"Sent acase theNE Ram

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had the most emails for your team for the week
  2. Asked a question about XM in the CC_CS channel
  3. 0 errors for the week
  4. Got a 100% CPH or efficiency
  5. Had the Most Calls/Chats for the week for your team
  6. Handled a BP report missing information
  7. Used a KB article on how to submit a refund
  8. Properly used tech issues channel due to a missed call
  9. Had a call about a report correction that had to be a split
  10. 100% QA passing rate the week
  11. submitted a HDT for a login email change
  12. Sent a State Farm customer to the help desk
  13. Added a item to product feedback form
  14. Had to research a call using Cybersource
  15. Got a clean sweep
  16. Had a call about a BidP
  17. Used the CPS page for Allstate customer
  18. Scored 95% or higher utilization
  19. Handled a MSO Email
  20. Successfully de-escalated a call
  21. Had to use the BO tool to place a image only report
  22. Placed a order for a Wall Report
  23. Spoke to a customer who's first name starts with a "K"
  24. Sent a case the NE Ram