Used a KBarticle onhow tosubmit arefundProperly usedtech issueschannel dueto a missedcallScored95% orhigherutilizationPlaced aorder for aWallReportSent acase theNE RamGot a100%CPH orefficiency0 errorsfor theweekHandled aBP reportmissinginformationHad a callabout a reportcorrection thathad to be asplitSent a StateFarmcustomer tothe helpdeskAdded aitem toproductfeedbackformHad the MostCalls/Chatsfor the weekfor your teamHad to usethe BO toolto place aimage onlyreportSpoke to acustomerwho's firstname startswith a "K"Successfullyde-escalated acallHad themost emailsfor yourteam for theweekHandleda MSOEmailsubmitted aHDT for alogin emailchange100% QApassingrate theweekGot acleansweepAsked aquestionabout XM inthe CC_CSchannelHad acall abouta BidPHad toresearch acall usingCybersourceUsed theCPS pagefor AllstatecustomerUsed a KBarticle onhow tosubmit arefundProperly usedtech issueschannel dueto a missedcallScored95% orhigherutilizationPlaced aorder for aWallReportSent acase theNE RamGot a100%CPH orefficiency0 errorsfor theweekHandled aBP reportmissinginformationHad a callabout a reportcorrection thathad to be asplitSent a StateFarmcustomer tothe helpdeskAdded aitem toproductfeedbackformHad the MostCalls/Chatsfor the weekfor your teamHad to usethe BO toolto place aimage onlyreportSpoke to acustomerwho's firstname startswith a "K"Successfullyde-escalated acallHad themost emailsfor yourteam for theweekHandleda MSOEmailsubmitted aHDT for alogin emailchange100% QApassingrate theweekGot acleansweepAsked aquestionabout XM inthe CC_CSchannelHad acall abouta BidPHad toresearch acall usingCybersourceUsed theCPS pagefor Allstatecustomer

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a KB article on how to submit a refund
  2. Properly used tech issues channel due to a missed call
  3. Scored 95% or higher utilization
  4. Placed a order for a Wall Report
  5. Sent a case the NE Ram
  6. Got a 100% CPH or efficiency
  7. 0 errors for the week
  8. Handled a BP report missing information
  9. Had a call about a report correction that had to be a split
  10. Sent a State Farm customer to the help desk
  11. Added a item to product feedback form
  12. Had the Most Calls/Chats for the week for your team
  13. Had to use the BO tool to place a image only report
  14. Spoke to a customer who's first name starts with a "K"
  15. Successfully de-escalated a call
  16. Had the most emails for your team for the week
  17. Handled a MSO Email
  18. submitted a HDT for a login email change
  19. 100% QA passing rate the week
  20. Got a clean sweep
  21. Asked a question about XM in the CC_CS channel
  22. Had a call about a BidP
  23. Had to research a call using Cybersource
  24. Used the CPS page for Allstate customer