casetitleSolved-Unconfirmedcase statusSolved-ConfirmedResearchnotesinternalnoteseveritydocumentingownershipUserGuidesCustomerRequestedHoldTemplateDuplicateCasePendingInternalResponseselectingaproductCustomerFollow UpNeeded -InternalFollow UpNeededFollowupServiceCloudChatWebActionPlanWorkingurgencyBestPracticesPhoneAwaitingCustomerrequestentriesKBsdisengagecasetitleSolved-Unconfirmedcase statusSolved-ConfirmedResearchnotesinternalnoteseveritydocumentingownershipUserGuidesCustomerRequestedHoldTemplateDuplicateCasePendingInternalResponseselectingaproductCustomerFollow UpNeeded -InternalFollow UpNeededFollowupServiceCloudChatWebActionPlanWorkingurgencyBestPracticesPhoneAwaitingCustomerrequestentriesKBsdisengage

Case Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. case title
  2. Solved-Unconfirmed case status
  3. Solved-Confirmed
  4. Research notes
  5. internal note
  6. severity
  7. documenting
  8. ownership
  9. User Guides
  10. Customer Requested Hold
  11. Template
  12. Duplicate Case
  13. Pending Internal Response
  14. selecting a product
  15. Customer Follow Up Needed -
  16. Internal Follow Up Needed
  17. Follow up
  18. ServiceCloud
  19. Chat
  20. Web
  21. Action Plan
  22. Working
  23. urgency
  24. Best Practices
  25. Phone
  26. Awaiting Customer
  27. request entries
  28. KBs
  29. disengage