urgencyselectingaproductInternalFollow UpNeededDuplicateCaseSolved-ConfirmedServiceCloudseveritydisengagePhonedocumentingcasetitleWorkingAwaitingCustomerChatSolved-Unconfirmedcase statusWebCustomerRequestedHoldTemplateBestPracticesUserGuidesResearchnotesPendingInternalResponseKBsCustomerFollow UpNeeded -requestentriesActionPlaninternalnoteownershipFollowupurgencyselectingaproductInternalFollow UpNeededDuplicateCaseSolved-ConfirmedServiceCloudseveritydisengagePhonedocumentingcasetitleWorkingAwaitingCustomerChatSolved-Unconfirmedcase statusWebCustomerRequestedHoldTemplateBestPracticesUserGuidesResearchnotesPendingInternalResponseKBsCustomerFollow UpNeeded -requestentriesActionPlaninternalnoteownershipFollowup

Case Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. urgency
  2. selecting a product
  3. Internal Follow Up Needed
  4. Duplicate Case
  5. Solved-Confirmed
  6. ServiceCloud
  7. severity
  8. disengage
  9. Phone
  10. documenting
  11. case title
  12. Working
  13. Awaiting Customer
  14. Chat
  15. Solved-Unconfirmed case status
  16. Web
  17. Customer Requested Hold
  18. Template
  19. Best Practices
  20. User Guides
  21. Research notes
  22. Pending Internal Response
  23. KBs
  24. Customer Follow Up Needed -
  25. request entries
  26. Action Plan
  27. internal note
  28. ownership
  29. Follow up