requestentriesInternalFollow UpNeededCustomerRequestedHoldPendingInternalResponseChatKBsWebCustomerFollow UpNeeded -UserGuidesdocumentingBestPracticesPhoneFollowupSolved-Unconfirmedcase statusActionPlandisengageAwaitingCustomercasetitleResearchnotesDuplicateCaseinternalnoteSolved-ConfirmedTemplateServiceCloudWorkingselectingaproducturgencyownershipseverityrequestentriesInternalFollow UpNeededCustomerRequestedHoldPendingInternalResponseChatKBsWebCustomerFollow UpNeeded -UserGuidesdocumentingBestPracticesPhoneFollowupSolved-Unconfirmedcase statusActionPlandisengageAwaitingCustomercasetitleResearchnotesDuplicateCaseinternalnoteSolved-ConfirmedTemplateServiceCloudWorkingselectingaproducturgencyownershipseverity

Case Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. request entries
  2. Internal Follow Up Needed
  3. Customer Requested Hold
  4. Pending Internal Response
  5. Chat
  6. KBs
  7. Web
  8. Customer Follow Up Needed -
  9. User Guides
  10. documenting
  11. Best Practices
  12. Phone
  13. Follow up
  14. Solved-Unconfirmed case status
  15. Action Plan
  16. disengage
  17. Awaiting Customer
  18. case title
  19. Research notes
  20. Duplicate Case
  21. internal note
  22. Solved-Confirmed
  23. Template
  24. ServiceCloud
  25. Working
  26. selecting a product
  27. urgency
  28. ownership
  29. severity