PendingInternalResponseAwaitingCustomercasetitleBestPracticesChatCustomerFollow UpNeeded -CustomerRequestedHoldServiceClouddocumentingSolved-Unconfirmedcase statusResearchnotesTemplateownershipPhonerequestentriesActionPlanWeburgencyinternalnoteWorkingdisengageKBsSolved-ConfirmedInternalFollow UpNeededselectingaproductseverityFollowupUserGuidesDuplicateCasePendingInternalResponseAwaitingCustomercasetitleBestPracticesChatCustomerFollow UpNeeded -CustomerRequestedHoldServiceClouddocumentingSolved-Unconfirmedcase statusResearchnotesTemplateownershipPhonerequestentriesActionPlanWeburgencyinternalnoteWorkingdisengageKBsSolved-ConfirmedInternalFollow UpNeededselectingaproductseverityFollowupUserGuidesDuplicateCase

Case Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pending Internal Response
  2. Awaiting Customer
  3. case title
  4. Best Practices
  5. Chat
  6. Customer Follow Up Needed -
  7. Customer Requested Hold
  8. ServiceCloud
  9. documenting
  10. Solved-Unconfirmed case status
  11. Research notes
  12. Template
  13. ownership
  14. Phone
  15. request entries
  16. Action Plan
  17. Web
  18. urgency
  19. internal note
  20. Working
  21. disengage
  22. KBs
  23. Solved-Confirmed
  24. Internal Follow Up Needed
  25. selecting a product
  26. severity
  27. Follow up
  28. User Guides
  29. Duplicate Case