disengagerequestentriesCustomerFollow UpNeeded -urgencyCustomerRequestedHoldUserGuidesServiceCloudinternalnoteKBsSolved-Unconfirmedcase statusdocumentingChatResearchnotesPendingInternalResponseActionPlanTemplateselectingaproductDuplicateCaseInternalFollow UpNeededPhoneWorkingseverityFollowupSolved-ConfirmedownershipAwaitingCustomerBestPracticesWebcasetitledisengagerequestentriesCustomerFollow UpNeeded -urgencyCustomerRequestedHoldUserGuidesServiceCloudinternalnoteKBsSolved-Unconfirmedcase statusdocumentingChatResearchnotesPendingInternalResponseActionPlanTemplateselectingaproductDuplicateCaseInternalFollow UpNeededPhoneWorkingseverityFollowupSolved-ConfirmedownershipAwaitingCustomerBestPracticesWebcasetitle

Case Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. disengage
  2. request entries
  3. Customer Follow Up Needed -
  4. urgency
  5. Customer Requested Hold
  6. User Guides
  7. ServiceCloud
  8. internal note
  9. KBs
  10. Solved-Unconfirmed case status
  11. documenting
  12. Chat
  13. Research notes
  14. Pending Internal Response
  15. Action Plan
  16. Template
  17. selecting a product
  18. Duplicate Case
  19. Internal Follow Up Needed
  20. Phone
  21. Working
  22. severity
  23. Follow up
  24. Solved-Confirmed
  25. ownership
  26. Awaiting Customer
  27. Best Practices
  28. Web
  29. case title