Escalate toAccountingConsultantHelp withvisible/invisiblefieldsTell a customerthey’re nolonger eligiblefor Internationalbill payWorkwithNetsuiteCancel aBillPaymentSubmit afeaturerequest forBill PayEscalate toengineeringforaccountingCustomerreaches outabout a ERPyou’ve neverheard ofEscalate toEngineeringResolve anaccountingreconciliationticketDo a T2callbackExplainbill paysyncsEscalate toengineeringfor bill payEscalate toFraud Opsfor Bill PayfraudHelp withadvancedaccountingrulesHave a ticketwhere youneed toescalate towiseEscalateto #emt-emailTell a customerhow to reopentheiraccountingperiodResolvea syncerrorExplain howto add anaccountingfieldHelp acustomerupdate aCOA / AcccategoryMerge avendorprofileTroubleshoota statementsyncHelp acustomerupdate avendor’snameReversea BillPaymentEscalateto Risk forBill PayexpediteWorkwithUCSVTroubleshoot areimbursementsyncResolve amulti-enitityaccountingissueHelp acustomer un-synctransactionsin RampCustomerreached outabout a checkthat wasn’tcashedWorkwithQBOResolve arecurringbill issueSolve a chatthat wasescalatedfrom T1Helpsomeonewith 5+RampaccountsAsk acustomerfor IIF fileHelp with aninternationalbill paymentSolve aProcurementticketResolve aBill Pay taxsupportissueWorkwithSAGEHelp acustomer marka txn as synced(that isn’tactuallysynced)Help withBill PayapprovalflowsHelp withsyncinga POResolve amulti-entitiy billpay issueHelp withMicrosoftBusinessIntegrationExplain howsyncing to theFX Loss/Gainaccount worksTell acustomerhow to syncsomethingExplain howto inputvendorcreditHelp acustomer setup theiraccountingintegrationHelp withmatching atransaction toa bill paymentin ERPEscalate toAccountingConsultantHelp withvisible/invisiblefieldsTell a customerthey’re nolonger eligiblefor Internationalbill payWorkwithNetsuiteCancel aBillPaymentSubmit afeaturerequest forBill PayEscalate toengineeringforaccountingCustomerreaches outabout a ERPyou’ve neverheard ofEscalate toEngineeringResolve anaccountingreconciliationticketDo a T2callbackExplainbill paysyncsEscalate toengineeringfor bill payEscalate toFraud Opsfor Bill PayfraudHelp withadvancedaccountingrulesHave a ticketwhere youneed toescalate towiseEscalateto #emt-emailTell a customerhow to reopentheiraccountingperiodResolvea syncerrorExplain howto add anaccountingfieldHelp acustomerupdate aCOA / AcccategoryMerge avendorprofileTroubleshoota statementsyncHelp acustomerupdate avendor’snameReversea BillPaymentEscalateto Risk forBill PayexpediteWorkwithUCSVTroubleshoot areimbursementsyncResolve amulti-enitityaccountingissueHelp acustomer un-synctransactionsin RampCustomerreached outabout a checkthat wasn’tcashedWorkwithQBOResolve arecurringbill issueSolve a chatthat wasescalatedfrom T1Helpsomeonewith 5+RampaccountsAsk acustomerfor IIF fileHelp with aninternationalbill paymentSolve aProcurementticketResolve aBill Pay taxsupportissueWorkwithSAGEHelp acustomer marka txn as synced(that isn’tactuallysynced)Help withBill PayapprovalflowsHelp withsyncinga POResolve amulti-entitiy billpay issueHelp withMicrosoftBusinessIntegrationExplain howsyncing to theFX Loss/Gainaccount worksTell acustomerhow to syncsomethingExplain howto inputvendorcreditHelp acustomer setup theiraccountingintegrationHelp withmatching atransaction toa bill paymentin ERP

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate to Accounting Consultant
  2. Help with visible/invisible fields
  3. Tell a customer they’re no longer eligible for International bill pay
  4. Work with Netsuite
  5. Cancel a Bill Payment
  6. Submit a feature request for Bill Pay
  7. Escalate to engineering for accounting
  8. Customer reaches out about a ERP you’ve never heard of
  9. Escalate to Engineering
  10. Resolve an accounting reconciliation ticket
  11. Do a T2 callback
  12. Explain bill pay syncs
  13. Escalate to engineering for bill pay
  14. Escalate to Fraud Ops for Bill Pay fraud
  15. Help with advanced accounting rules
  16. Have a ticket where you need to escalate to wise
  17. Escalate to #emt-email
  18. Tell a customer how to reopen their accounting period
  19. Resolve a sync error
  20. Explain how to add an accounting field
  21. Help a customer update a COA / Acc category
  22. Merge a vendor profile
  23. Troubleshoot a statement sync
  24. Help a customer update a vendor’s name
  25. Reverse a Bill Payment
  26. Escalate to Risk for Bill Pay expedite
  27. Work with UCSV
  28. Troubleshoot a reimbursement sync
  29. Resolve a multi-enitity accounting issue
  30. Help a customer un-sync transactions in Ramp
  31. Customer reached out about a check that wasn’t cashed
  32. Work with QBO
  33. Resolve a recurring bill issue
  34. Solve a chat that was escalated from T1
  35. Help someone with 5+ Ramp accounts
  36. Ask a customer for IIF file
  37. Help with an international bill payment
  38. Solve a Procurement ticket
  39. Resolve a Bill Pay tax support issue
  40. Work with SAGE
  41. Help a customer mark a txn as synced (that isn’t actually synced)
  42. Help with Bill Pay approval flows
  43. Help with syncing a PO
  44. Resolve a multi-entitiy bill pay issue
  45. Help with Microsoft Business Integration
  46. Explain how syncing to the FX Loss/Gain account works
  47. Tell a customer how to sync something
  48. Explain how to input vendor credit
  49. Help a customer set up their accounting integration
  50. Help with matching a transaction to a bill payment in ERP