Help with aninternationalbill paymentReversea BillPaymentCustomerreached outabout a checkthat wasn’tcashedEscalateto #emt-emailHelp withmatching atransaction toa bill paymentin ERPExplainbill paysyncsSolve a chatthat wasescalatedfrom T1Resolve aBill Pay taxsupportissueHelp withsyncinga POHelp acustomer marka txn as synced(that isn’tactuallysynced)Tell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toengineeringfor bill payCustomerreaches outabout a ERPyou’ve neverheard ofHelp acustomerupdate aCOA / AcccategorySubmit afeaturerequest forBill PayTell a customerhow to reopentheiraccountingperiodExplain howsyncing to theFX Loss/Gainaccount worksExplain howto add anaccountingfieldResolvea syncerrorHelp withMicrosoftBusinessIntegrationHelp withadvancedaccountingrulesHave a ticketwhere youneed toescalate towiseHelpsomeonewith 5+RampaccountsEscalate toFraud Opsfor Bill PayfraudHelp acustomerupdate avendor’snameEscalateto Risk forBill PayexpediteEscalate toengineeringforaccountingAsk acustomerfor IIF fileResolve amulti-enitityaccountingissueWorkwithNetsuiteSolve aProcurementticketCancel aBillPaymentTroubleshoot areimbursementsyncMerge avendorprofileHelp acustomer un-synctransactionsin RampWorkwithSAGEEscalate toAccountingConsultantTroubleshoota statementsyncTell acustomerhow to syncsomethingExplain howto inputvendorcreditWorkwithUCSVWorkwithQBOHelp acustomer setup theiraccountingintegrationEscalate toEngineeringResolve anaccountingreconciliationticketHelp withvisible/invisiblefieldsResolve amulti-entitiy billpay issueHelp withBill PayapprovalflowsDo a T2callbackResolve arecurringbill issueHelp with aninternationalbill paymentReversea BillPaymentCustomerreached outabout a checkthat wasn’tcashedEscalateto #emt-emailHelp withmatching atransaction toa bill paymentin ERPExplainbill paysyncsSolve a chatthat wasescalatedfrom T1Resolve aBill Pay taxsupportissueHelp withsyncinga POHelp acustomer marka txn as synced(that isn’tactuallysynced)Tell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toengineeringfor bill payCustomerreaches outabout a ERPyou’ve neverheard ofHelp acustomerupdate aCOA / AcccategorySubmit afeaturerequest forBill PayTell a customerhow to reopentheiraccountingperiodExplain howsyncing to theFX Loss/Gainaccount worksExplain howto add anaccountingfieldResolvea syncerrorHelp withMicrosoftBusinessIntegrationHelp withadvancedaccountingrulesHave a ticketwhere youneed toescalate towiseHelpsomeonewith 5+RampaccountsEscalate toFraud Opsfor Bill PayfraudHelp acustomerupdate avendor’snameEscalateto Risk forBill PayexpediteEscalate toengineeringforaccountingAsk acustomerfor IIF fileResolve amulti-enitityaccountingissueWorkwithNetsuiteSolve aProcurementticketCancel aBillPaymentTroubleshoot areimbursementsyncMerge avendorprofileHelp acustomer un-synctransactionsin RampWorkwithSAGEEscalate toAccountingConsultantTroubleshoota statementsyncTell acustomerhow to syncsomethingExplain howto inputvendorcreditWorkwithUCSVWorkwithQBOHelp acustomer setup theiraccountingintegrationEscalate toEngineeringResolve anaccountingreconciliationticketHelp withvisible/invisiblefieldsResolve amulti-entitiy billpay issueHelp withBill PayapprovalflowsDo a T2callbackResolve arecurringbill issue

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help with an international bill payment
  2. Reverse a Bill Payment
  3. Customer reached out about a check that wasn’t cashed
  4. Escalate to #emt-email
  5. Help with matching a transaction to a bill payment in ERP
  6. Explain bill pay syncs
  7. Solve a chat that was escalated from T1
  8. Resolve a Bill Pay tax support issue
  9. Help with syncing a PO
  10. Help a customer mark a txn as synced (that isn’t actually synced)
  11. Tell a customer they’re no longer eligible for International bill pay
  12. Escalate to engineering for bill pay
  13. Customer reaches out about a ERP you’ve never heard of
  14. Help a customer update a COA / Acc category
  15. Submit a feature request for Bill Pay
  16. Tell a customer how to reopen their accounting period
  17. Explain how syncing to the FX Loss/Gain account works
  18. Explain how to add an accounting field
  19. Resolve a sync error
  20. Help with Microsoft Business Integration
  21. Help with advanced accounting rules
  22. Have a ticket where you need to escalate to wise
  23. Help someone with 5+ Ramp accounts
  24. Escalate to Fraud Ops for Bill Pay fraud
  25. Help a customer update a vendor’s name
  26. Escalate to Risk for Bill Pay expedite
  27. Escalate to engineering for accounting
  28. Ask a customer for IIF file
  29. Resolve a multi-enitity accounting issue
  30. Work with Netsuite
  31. Solve a Procurement ticket
  32. Cancel a Bill Payment
  33. Troubleshoot a reimbursement sync
  34. Merge a vendor profile
  35. Help a customer un-sync transactions in Ramp
  36. Work with SAGE
  37. Escalate to Accounting Consultant
  38. Troubleshoot a statement sync
  39. Tell a customer how to sync something
  40. Explain how to input vendor credit
  41. Work with UCSV
  42. Work with QBO
  43. Help a customer set up their accounting integration
  44. Escalate to Engineering
  45. Resolve an accounting reconciliation ticket
  46. Help with visible/invisible fields
  47. Resolve a multi-entitiy bill pay issue
  48. Help with Bill Pay approval flows
  49. Do a T2 callback
  50. Resolve a recurring bill issue