Cancel aBillPaymentEscalate toEngineeringCustomerreached outabout a checkthat wasn’tcashedTroubleshoot areimbursementsyncMerge avendorprofileResolve amulti-enitityaccountingissueTell a customerhow to reopentheiraccountingperiodHelp acustomerupdate aCOA / AcccategoryHelpsomeonewith 5+RampaccountsReversea BillPaymentEscalate toFraud Opsfor Bill PayfraudHelp withvisible/invisiblefieldsHelp acustomer marka txn as synced(that isn’tactuallysynced)Help withBill PayapprovalflowsHave a ticketwhere youneed toescalate towiseHelp acustomer setup theiraccountingintegrationResolvea syncerrorHelp withmatching atransaction toa bill paymentin ERPHelp withadvancedaccountingrulesResolve anaccountingreconciliationticketExplainbill paysyncsEscalate toAccountingConsultantTell acustomerhow to syncsomethingResolve aBill Pay taxsupportissueHelp acustomer un-synctransactionsin RampExplain howsyncing to theFX Loss/Gainaccount worksHelp with aninternationalbill paymentTell a customerthey’re nolonger eligiblefor Internationalbill payEscalateto #emt-emailHelp acustomerupdate avendor’snameExplain howto add anaccountingfieldWorkwithNetsuiteHelp withsyncinga POEscalateto Risk forBill PayexpediteEscalate toengineeringfor bill payTroubleshoota statementsyncExplain howto inputvendorcreditHelp withMicrosoftBusinessIntegrationSolve aProcurementticketDo a T2callbackWorkwithUCSVSubmit afeaturerequest forBill PayResolve arecurringbill issueResolve amulti-entitiy billpay issueCustomerreaches outabout a ERPyou’ve neverheard ofWorkwithSAGESolve a chatthat wasescalatedfrom T1Escalate toengineeringforaccountingWorkwithQBOAsk acustomerfor IIF fileCancel aBillPaymentEscalate toEngineeringCustomerreached outabout a checkthat wasn’tcashedTroubleshoot areimbursementsyncMerge avendorprofileResolve amulti-enitityaccountingissueTell a customerhow to reopentheiraccountingperiodHelp acustomerupdate aCOA / AcccategoryHelpsomeonewith 5+RampaccountsReversea BillPaymentEscalate toFraud Opsfor Bill PayfraudHelp withvisible/invisiblefieldsHelp acustomer marka txn as synced(that isn’tactuallysynced)Help withBill PayapprovalflowsHave a ticketwhere youneed toescalate towiseHelp acustomer setup theiraccountingintegrationResolvea syncerrorHelp withmatching atransaction toa bill paymentin ERPHelp withadvancedaccountingrulesResolve anaccountingreconciliationticketExplainbill paysyncsEscalate toAccountingConsultantTell acustomerhow to syncsomethingResolve aBill Pay taxsupportissueHelp acustomer un-synctransactionsin RampExplain howsyncing to theFX Loss/Gainaccount worksHelp with aninternationalbill paymentTell a customerthey’re nolonger eligiblefor Internationalbill payEscalateto #emt-emailHelp acustomerupdate avendor’snameExplain howto add anaccountingfieldWorkwithNetsuiteHelp withsyncinga POEscalateto Risk forBill PayexpediteEscalate toengineeringfor bill payTroubleshoota statementsyncExplain howto inputvendorcreditHelp withMicrosoftBusinessIntegrationSolve aProcurementticketDo a T2callbackWorkwithUCSVSubmit afeaturerequest forBill PayResolve arecurringbill issueResolve amulti-entitiy billpay issueCustomerreaches outabout a ERPyou’ve neverheard ofWorkwithSAGESolve a chatthat wasescalatedfrom T1Escalate toengineeringforaccountingWorkwithQBOAsk acustomerfor IIF file

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancel a Bill Payment
  2. Escalate to Engineering
  3. Customer reached out about a check that wasn’t cashed
  4. Troubleshoot a reimbursement sync
  5. Merge a vendor profile
  6. Resolve a multi-enitity accounting issue
  7. Tell a customer how to reopen their accounting period
  8. Help a customer update a COA / Acc category
  9. Help someone with 5+ Ramp accounts
  10. Reverse a Bill Payment
  11. Escalate to Fraud Ops for Bill Pay fraud
  12. Help with visible/invisible fields
  13. Help a customer mark a txn as synced (that isn’t actually synced)
  14. Help with Bill Pay approval flows
  15. Have a ticket where you need to escalate to wise
  16. Help a customer set up their accounting integration
  17. Resolve a sync error
  18. Help with matching a transaction to a bill payment in ERP
  19. Help with advanced accounting rules
  20. Resolve an accounting reconciliation ticket
  21. Explain bill pay syncs
  22. Escalate to Accounting Consultant
  23. Tell a customer how to sync something
  24. Resolve a Bill Pay tax support issue
  25. Help a customer un-sync transactions in Ramp
  26. Explain how syncing to the FX Loss/Gain account works
  27. Help with an international bill payment
  28. Tell a customer they’re no longer eligible for International bill pay
  29. Escalate to #emt-email
  30. Help a customer update a vendor’s name
  31. Explain how to add an accounting field
  32. Work with Netsuite
  33. Help with syncing a PO
  34. Escalate to Risk for Bill Pay expedite
  35. Escalate to engineering for bill pay
  36. Troubleshoot a statement sync
  37. Explain how to input vendor credit
  38. Help with Microsoft Business Integration
  39. Solve a Procurement ticket
  40. Do a T2 callback
  41. Work with UCSV
  42. Submit a feature request for Bill Pay
  43. Resolve a recurring bill issue
  44. Resolve a multi-entitiy bill pay issue
  45. Customer reaches out about a ERP you’ve never heard of
  46. Work with SAGE
  47. Solve a chat that was escalated from T1
  48. Escalate to engineering for accounting
  49. Work with QBO
  50. Ask a customer for IIF file