Do a T2callbackHelp withBill PayapprovalflowsHelp acustomer setup theiraccountingintegrationHelp withvisible/invisiblefieldsCancel aBillPaymentEscalateto #emt-emailEscalateto Risk forBill PayexpediteCustomerreached outabout a checkthat wasn’tcashedResolvea syncerrorWorkwithQBOResolve aBill Pay taxsupportissueAsk acustomerfor IIF fileSubmit afeaturerequest forBill PayReversea BillPaymentEscalate toAccountingConsultantResolve anaccountingreconciliationticketHelp with aninternationalbill paymentTell a customerthey’re nolonger eligiblefor Internationalbill payHelp acustomer marka txn as synced(that isn’tactuallysynced)Troubleshoot areimbursementsyncResolve arecurringbill issueExplain howsyncing to theFX Loss/Gainaccount worksEscalate toengineeringforaccountingEscalate toengineeringfor bill payHave a ticketwhere youneed toescalate towiseResolve amulti-enitityaccountingissueHelp acustomer un-synctransactionsin RampExplainbill paysyncsSolve aProcurementticketWorkwithSAGEHelpsomeonewith 5+RampaccountsHelp acustomerupdate aCOA / AcccategorySolve a chatthat wasescalatedfrom T1Help withsyncinga POMerge avendorprofileTell a customerhow to reopentheiraccountingperiodEscalate toFraud Opsfor Bill PayfraudHelp withadvancedaccountingrulesHelp withmatching atransaction toa bill paymentin ERPCustomerreaches outabout a ERPyou’ve neverheard ofResolve amulti-entitiy billpay issueTroubleshoota statementsyncExplain howto inputvendorcreditEscalate toEngineeringWorkwithUCSVExplain howto add anaccountingfieldTell acustomerhow to syncsomethingHelp withMicrosoftBusinessIntegrationWorkwithNetsuiteHelp acustomerupdate avendor’snameDo a T2callbackHelp withBill PayapprovalflowsHelp acustomer setup theiraccountingintegrationHelp withvisible/invisiblefieldsCancel aBillPaymentEscalateto #emt-emailEscalateto Risk forBill PayexpediteCustomerreached outabout a checkthat wasn’tcashedResolvea syncerrorWorkwithQBOResolve aBill Pay taxsupportissueAsk acustomerfor IIF fileSubmit afeaturerequest forBill PayReversea BillPaymentEscalate toAccountingConsultantResolve anaccountingreconciliationticketHelp with aninternationalbill paymentTell a customerthey’re nolonger eligiblefor Internationalbill payHelp acustomer marka txn as synced(that isn’tactuallysynced)Troubleshoot areimbursementsyncResolve arecurringbill issueExplain howsyncing to theFX Loss/Gainaccount worksEscalate toengineeringforaccountingEscalate toengineeringfor bill payHave a ticketwhere youneed toescalate towiseResolve amulti-enitityaccountingissueHelp acustomer un-synctransactionsin RampExplainbill paysyncsSolve aProcurementticketWorkwithSAGEHelpsomeonewith 5+RampaccountsHelp acustomerupdate aCOA / AcccategorySolve a chatthat wasescalatedfrom T1Help withsyncinga POMerge avendorprofileTell a customerhow to reopentheiraccountingperiodEscalate toFraud Opsfor Bill PayfraudHelp withadvancedaccountingrulesHelp withmatching atransaction toa bill paymentin ERPCustomerreaches outabout a ERPyou’ve neverheard ofResolve amulti-entitiy billpay issueTroubleshoota statementsyncExplain howto inputvendorcreditEscalate toEngineeringWorkwithUCSVExplain howto add anaccountingfieldTell acustomerhow to syncsomethingHelp withMicrosoftBusinessIntegrationWorkwithNetsuiteHelp acustomerupdate avendor’sname

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do a T2 callback
  2. Help with Bill Pay approval flows
  3. Help a customer set up their accounting integration
  4. Help with visible/invisible fields
  5. Cancel a Bill Payment
  6. Escalate to #emt-email
  7. Escalate to Risk for Bill Pay expedite
  8. Customer reached out about a check that wasn’t cashed
  9. Resolve a sync error
  10. Work with QBO
  11. Resolve a Bill Pay tax support issue
  12. Ask a customer for IIF file
  13. Submit a feature request for Bill Pay
  14. Reverse a Bill Payment
  15. Escalate to Accounting Consultant
  16. Resolve an accounting reconciliation ticket
  17. Help with an international bill payment
  18. Tell a customer they’re no longer eligible for International bill pay
  19. Help a customer mark a txn as synced (that isn’t actually synced)
  20. Troubleshoot a reimbursement sync
  21. Resolve a recurring bill issue
  22. Explain how syncing to the FX Loss/Gain account works
  23. Escalate to engineering for accounting
  24. Escalate to engineering for bill pay
  25. Have a ticket where you need to escalate to wise
  26. Resolve a multi-enitity accounting issue
  27. Help a customer un-sync transactions in Ramp
  28. Explain bill pay syncs
  29. Solve a Procurement ticket
  30. Work with SAGE
  31. Help someone with 5+ Ramp accounts
  32. Help a customer update a COA / Acc category
  33. Solve a chat that was escalated from T1
  34. Help with syncing a PO
  35. Merge a vendor profile
  36. Tell a customer how to reopen their accounting period
  37. Escalate to Fraud Ops for Bill Pay fraud
  38. Help with advanced accounting rules
  39. Help with matching a transaction to a bill payment in ERP
  40. Customer reaches out about a ERP you’ve never heard of
  41. Resolve a multi-entitiy bill pay issue
  42. Troubleshoot a statement sync
  43. Explain how to input vendor credit
  44. Escalate to Engineering
  45. Work with UCSV
  46. Explain how to add an accounting field
  47. Tell a customer how to sync something
  48. Help with Microsoft Business Integration
  49. Work with Netsuite
  50. Help a customer update a vendor’s name