Solve a chatthat wasescalatedfrom T1Solve aProcurementticketHelp withsyncinga POSubmit afeaturerequest forBill PayEscalate toEngineeringEscalate toengineeringforaccountingEscalate toengineeringfor bill payEscalateto #emt-emailHelp withadvancedaccountingrulesHelp acustomer marka txn as synced(that isn’tactuallysynced)WorkwithUCSVHelp withmatching atransaction toa bill paymentin ERPMerge avendorprofileResolve amulti-entitiy billpay issueHelpsomeonewith 5+RampaccountsResolve anaccountingreconciliationticketExplain howsyncing to theFX Loss/Gainaccount worksResolve aBill Pay taxsupportissueEscalate toAccountingConsultantWorkwithQBOHelp acustomerupdate aCOA / AcccategoryTroubleshoot areimbursementsyncEscalate toFraud Opsfor Bill PayfraudTell a customerthey’re nolonger eligiblefor Internationalbill payWorkwithNetsuiteHelp acustomer setup theiraccountingintegrationWorkwithSAGEAsk acustomerfor IIF fileDo a T2callbackTroubleshoota statementsyncHelp withBill PayapprovalflowsCustomerreached outabout a checkthat wasn’tcashedHelp acustomer un-synctransactionsin RampEscalateto Risk forBill PayexpediteCustomerreaches outabout a ERPyou’ve neverheard ofResolve amulti-enitityaccountingissueExplainbill paysyncsHelp acustomerupdate avendor’snameHave a ticketwhere youneed toescalate towiseExplain howto inputvendorcreditExplain howto add anaccountingfieldTell a customerhow to reopentheiraccountingperiodHelp withvisible/invisiblefieldsHelp withMicrosoftBusinessIntegrationCancel aBillPaymentResolve arecurringbill issueTell acustomerhow to syncsomethingHelp with aninternationalbill paymentReversea BillPaymentResolvea syncerrorSolve a chatthat wasescalatedfrom T1Solve aProcurementticketHelp withsyncinga POSubmit afeaturerequest forBill PayEscalate toEngineeringEscalate toengineeringforaccountingEscalate toengineeringfor bill payEscalateto #emt-emailHelp withadvancedaccountingrulesHelp acustomer marka txn as synced(that isn’tactuallysynced)WorkwithUCSVHelp withmatching atransaction toa bill paymentin ERPMerge avendorprofileResolve amulti-entitiy billpay issueHelpsomeonewith 5+RampaccountsResolve anaccountingreconciliationticketExplain howsyncing to theFX Loss/Gainaccount worksResolve aBill Pay taxsupportissueEscalate toAccountingConsultantWorkwithQBOHelp acustomerupdate aCOA / AcccategoryTroubleshoot areimbursementsyncEscalate toFraud Opsfor Bill PayfraudTell a customerthey’re nolonger eligiblefor Internationalbill payWorkwithNetsuiteHelp acustomer setup theiraccountingintegrationWorkwithSAGEAsk acustomerfor IIF fileDo a T2callbackTroubleshoota statementsyncHelp withBill PayapprovalflowsCustomerreached outabout a checkthat wasn’tcashedHelp acustomer un-synctransactionsin RampEscalateto Risk forBill PayexpediteCustomerreaches outabout a ERPyou’ve neverheard ofResolve amulti-enitityaccountingissueExplainbill paysyncsHelp acustomerupdate avendor’snameHave a ticketwhere youneed toescalate towiseExplain howto inputvendorcreditExplain howto add anaccountingfieldTell a customerhow to reopentheiraccountingperiodHelp withvisible/invisiblefieldsHelp withMicrosoftBusinessIntegrationCancel aBillPaymentResolve arecurringbill issueTell acustomerhow to syncsomethingHelp with aninternationalbill paymentReversea BillPaymentResolvea syncerror

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
  1. Solve a chat that was escalated from T1
  2. Solve a Procurement ticket
  3. Help with syncing a PO
  4. Submit a feature request for Bill Pay
  5. Escalate to Engineering
  6. Escalate to engineering for accounting
  7. Escalate to engineering for bill pay
  8. Escalate to #emt-email
  9. Help with advanced accounting rules
  10. Help a customer mark a txn as synced (that isn’t actually synced)
  11. Work with UCSV
  12. Help with matching a transaction to a bill payment in ERP
  13. Merge a vendor profile
  14. Resolve a multi-entitiy bill pay issue
  15. Help someone with 5+ Ramp accounts
  16. Resolve an accounting reconciliation ticket
  17. Explain how syncing to the FX Loss/Gain account works
  18. Resolve a Bill Pay tax support issue
  19. Escalate to Accounting Consultant
  20. Work with QBO
  21. Help a customer update a COA / Acc category
  22. Troubleshoot a reimbursement sync
  23. Escalate to Fraud Ops for Bill Pay fraud
  24. Tell a customer they’re no longer eligible for International bill pay
  25. Work with Netsuite
  26. Help a customer set up their accounting integration
  27. Work with SAGE
  28. Ask a customer for IIF file
  29. Do a T2 callback
  30. Troubleshoot a statement sync
  31. Help with Bill Pay approval flows
  32. Customer reached out about a check that wasn’t cashed
  33. Help a customer un-sync transactions in Ramp
  34. Escalate to Risk for Bill Pay expedite
  35. Customer reaches out about a ERP you’ve never heard of
  36. Resolve a multi-enitity accounting issue
  37. Explain bill pay syncs
  38. Help a customer update a vendor’s name
  39. Have a ticket where you need to escalate to wise
  40. Explain how to input vendor credit
  41. Explain how to add an accounting field
  42. Tell a customer how to reopen their accounting period
  43. Help with visible/invisible fields
  44. Help with Microsoft Business Integration
  45. Cancel a Bill Payment
  46. Resolve a recurring bill issue
  47. Tell a customer how to sync something
  48. Help with an international bill payment
  49. Reverse a Bill Payment
  50. Resolve a sync error