Escalate toAccountingConsultantResolve amulti-entitiy billpay issueHelp acustomer setup theiraccountingintegrationTell acustomerhow to syncsomethingExplain howto inputvendorcreditWorkwithQBOHelp withmatching atransaction toa bill paymentin ERPDo a T2callbackExplain howsyncing to theFX Loss/Gainaccount worksHelp withsyncinga POTroubleshoota statementsyncResolve anaccountingreconciliationticketTell a customerthey’re nolonger eligiblefor Internationalbill payWorkwithUCSVResolve amulti-enitityaccountingissueCustomerreaches outabout a ERPyou’ve neverheard ofWorkwithNetsuiteHelpsomeonewith 5+RampaccountsSolve aProcurementticketTell a customerhow to reopentheiraccountingperiodHelp acustomer marka txn as synced(that isn’tactuallysynced)Resolve aBill Pay taxsupportissueHelp withMicrosoftBusinessIntegrationEscalateto Risk forBill PayexpediteResolvea syncerrorExplain howto add anaccountingfieldMerge avendorprofileTroubleshoot areimbursementsyncHelp withadvancedaccountingrulesCancel aBillPaymentHelp acustomer un-synctransactionsin RampEscalate toFraud Opsfor Bill PayfraudCustomerreached outabout a checkthat wasn’tcashedHelp acustomerupdate aCOA / AcccategoryEscalate toengineeringforaccountingSubmit afeaturerequest forBill PayHelp withvisible/invisiblefieldsHave a ticketwhere youneed toescalate towiseExplainbill paysyncsAsk acustomerfor IIF fileEscalate toEngineeringSolve a chatthat wasescalatedfrom T1Resolve arecurringbill issueEscalate toengineeringfor bill payHelp with aninternationalbill paymentEscalateto #emt-emailReversea BillPaymentWorkwithSAGEHelp acustomerupdate avendor’snameHelp withBill PayapprovalflowsEscalate toAccountingConsultantResolve amulti-entitiy billpay issueHelp acustomer setup theiraccountingintegrationTell acustomerhow to syncsomethingExplain howto inputvendorcreditWorkwithQBOHelp withmatching atransaction toa bill paymentin ERPDo a T2callbackExplain howsyncing to theFX Loss/Gainaccount worksHelp withsyncinga POTroubleshoota statementsyncResolve anaccountingreconciliationticketTell a customerthey’re nolonger eligiblefor Internationalbill payWorkwithUCSVResolve amulti-enitityaccountingissueCustomerreaches outabout a ERPyou’ve neverheard ofWorkwithNetsuiteHelpsomeonewith 5+RampaccountsSolve aProcurementticketTell a customerhow to reopentheiraccountingperiodHelp acustomer marka txn as synced(that isn’tactuallysynced)Resolve aBill Pay taxsupportissueHelp withMicrosoftBusinessIntegrationEscalateto Risk forBill PayexpediteResolvea syncerrorExplain howto add anaccountingfieldMerge avendorprofileTroubleshoot areimbursementsyncHelp withadvancedaccountingrulesCancel aBillPaymentHelp acustomer un-synctransactionsin RampEscalate toFraud Opsfor Bill PayfraudCustomerreached outabout a checkthat wasn’tcashedHelp acustomerupdate aCOA / AcccategoryEscalate toengineeringforaccountingSubmit afeaturerequest forBill PayHelp withvisible/invisiblefieldsHave a ticketwhere youneed toescalate towiseExplainbill paysyncsAsk acustomerfor IIF fileEscalate toEngineeringSolve a chatthat wasescalatedfrom T1Resolve arecurringbill issueEscalate toengineeringfor bill payHelp with aninternationalbill paymentEscalateto #emt-emailReversea BillPaymentWorkwithSAGEHelp acustomerupdate avendor’snameHelp withBill Payapprovalflows

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate to Accounting Consultant
  2. Resolve a multi-entitiy bill pay issue
  3. Help a customer set up their accounting integration
  4. Tell a customer how to sync something
  5. Explain how to input vendor credit
  6. Work with QBO
  7. Help with matching a transaction to a bill payment in ERP
  8. Do a T2 callback
  9. Explain how syncing to the FX Loss/Gain account works
  10. Help with syncing a PO
  11. Troubleshoot a statement sync
  12. Resolve an accounting reconciliation ticket
  13. Tell a customer they’re no longer eligible for International bill pay
  14. Work with UCSV
  15. Resolve a multi-enitity accounting issue
  16. Customer reaches out about a ERP you’ve never heard of
  17. Work with Netsuite
  18. Help someone with 5+ Ramp accounts
  19. Solve a Procurement ticket
  20. Tell a customer how to reopen their accounting period
  21. Help a customer mark a txn as synced (that isn’t actually synced)
  22. Resolve a Bill Pay tax support issue
  23. Help with Microsoft Business Integration
  24. Escalate to Risk for Bill Pay expedite
  25. Resolve a sync error
  26. Explain how to add an accounting field
  27. Merge a vendor profile
  28. Troubleshoot a reimbursement sync
  29. Help with advanced accounting rules
  30. Cancel a Bill Payment
  31. Help a customer un-sync transactions in Ramp
  32. Escalate to Fraud Ops for Bill Pay fraud
  33. Customer reached out about a check that wasn’t cashed
  34. Help a customer update a COA / Acc category
  35. Escalate to engineering for accounting
  36. Submit a feature request for Bill Pay
  37. Help with visible/invisible fields
  38. Have a ticket where you need to escalate to wise
  39. Explain bill pay syncs
  40. Ask a customer for IIF file
  41. Escalate to Engineering
  42. Solve a chat that was escalated from T1
  43. Resolve a recurring bill issue
  44. Escalate to engineering for bill pay
  45. Help with an international bill payment
  46. Escalate to #emt-email
  47. Reverse a Bill Payment
  48. Work with SAGE
  49. Help a customer update a vendor’s name
  50. Help with Bill Pay approval flows