Escalateto #emt-emailResolve aBill Pay taxsupportissueSolve a chatthat wasescalatedfrom T1Have a ticketwhere youneed toescalate towiseResolve anaccountingreconciliationticketExplainbill paysyncsCustomerreached outabout a checkthat wasn’tcashedTroubleshoota statementsyncEscalate toengineeringforaccountingResolvea syncerrorHelp withsyncinga POTell acustomerhow to syncsomethingCustomerreaches outabout a ERPyou’ve neverheard ofWorkwithUCSVEscalate toFraud Opsfor Bill PayfraudAsk acustomerfor IIF fileHelp acustomerupdate aCOA / AcccategoryTell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toEngineeringWorkwithQBOHelp withvisible/invisiblefieldsHelp withadvancedaccountingrulesExplain howto inputvendorcreditResolve amulti-enitityaccountingissueWorkwithNetsuiteEscalate toAccountingConsultantSubmit afeaturerequest forBill PayHelp withmatching atransaction toa bill paymentin ERPEscalate toengineeringfor bill payMerge avendorprofileReversea BillPaymentSolve aProcurementticketTell a customerhow to reopentheiraccountingperiodExplain howsyncing to theFX Loss/Gainaccount worksCancel aBillPaymentHelp acustomer marka txn as synced(that isn’tactuallysynced)Escalateto Risk forBill PayexpediteExplain howto add anaccountingfieldHelp acustomer setup theiraccountingintegrationHelp with aninternationalbill paymentWorkwithSAGEHelp acustomerupdate avendor’snameTroubleshoot areimbursementsyncHelpsomeonewith 5+RampaccountsHelp withMicrosoftBusinessIntegrationDo a T2callbackResolve amulti-entitiy billpay issueHelp withBill PayapprovalflowsHelp acustomer un-synctransactionsin RampResolve arecurringbill issueEscalateto #emt-emailResolve aBill Pay taxsupportissueSolve a chatthat wasescalatedfrom T1Have a ticketwhere youneed toescalate towiseResolve anaccountingreconciliationticketExplainbill paysyncsCustomerreached outabout a checkthat wasn’tcashedTroubleshoota statementsyncEscalate toengineeringforaccountingResolvea syncerrorHelp withsyncinga POTell acustomerhow to syncsomethingCustomerreaches outabout a ERPyou’ve neverheard ofWorkwithUCSVEscalate toFraud Opsfor Bill PayfraudAsk acustomerfor IIF fileHelp acustomerupdate aCOA / AcccategoryTell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toEngineeringWorkwithQBOHelp withvisible/invisiblefieldsHelp withadvancedaccountingrulesExplain howto inputvendorcreditResolve amulti-enitityaccountingissueWorkwithNetsuiteEscalate toAccountingConsultantSubmit afeaturerequest forBill PayHelp withmatching atransaction toa bill paymentin ERPEscalate toengineeringfor bill payMerge avendorprofileReversea BillPaymentSolve aProcurementticketTell a customerhow to reopentheiraccountingperiodExplain howsyncing to theFX Loss/Gainaccount worksCancel aBillPaymentHelp acustomer marka txn as synced(that isn’tactuallysynced)Escalateto Risk forBill PayexpediteExplain howto add anaccountingfieldHelp acustomer setup theiraccountingintegrationHelp with aninternationalbill paymentWorkwithSAGEHelp acustomerupdate avendor’snameTroubleshoot areimbursementsyncHelpsomeonewith 5+RampaccountsHelp withMicrosoftBusinessIntegrationDo a T2callbackResolve amulti-entitiy billpay issueHelp withBill PayapprovalflowsHelp acustomer un-synctransactionsin RampResolve arecurringbill issue

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate to #emt-email
  2. Resolve a Bill Pay tax support issue
  3. Solve a chat that was escalated from T1
  4. Have a ticket where you need to escalate to wise
  5. Resolve an accounting reconciliation ticket
  6. Explain bill pay syncs
  7. Customer reached out about a check that wasn’t cashed
  8. Troubleshoot a statement sync
  9. Escalate to engineering for accounting
  10. Resolve a sync error
  11. Help with syncing a PO
  12. Tell a customer how to sync something
  13. Customer reaches out about a ERP you’ve never heard of
  14. Work with UCSV
  15. Escalate to Fraud Ops for Bill Pay fraud
  16. Ask a customer for IIF file
  17. Help a customer update a COA / Acc category
  18. Tell a customer they’re no longer eligible for International bill pay
  19. Escalate to Engineering
  20. Work with QBO
  21. Help with visible/invisible fields
  22. Help with advanced accounting rules
  23. Explain how to input vendor credit
  24. Resolve a multi-enitity accounting issue
  25. Work with Netsuite
  26. Escalate to Accounting Consultant
  27. Submit a feature request for Bill Pay
  28. Help with matching a transaction to a bill payment in ERP
  29. Escalate to engineering for bill pay
  30. Merge a vendor profile
  31. Reverse a Bill Payment
  32. Solve a Procurement ticket
  33. Tell a customer how to reopen their accounting period
  34. Explain how syncing to the FX Loss/Gain account works
  35. Cancel a Bill Payment
  36. Help a customer mark a txn as synced (that isn’t actually synced)
  37. Escalate to Risk for Bill Pay expedite
  38. Explain how to add an accounting field
  39. Help a customer set up their accounting integration
  40. Help with an international bill payment
  41. Work with SAGE
  42. Help a customer update a vendor’s name
  43. Troubleshoot a reimbursement sync
  44. Help someone with 5+ Ramp accounts
  45. Help with Microsoft Business Integration
  46. Do a T2 callback
  47. Resolve a multi-entitiy bill pay issue
  48. Help with Bill Pay approval flows
  49. Help a customer un-sync transactions in Ramp
  50. Resolve a recurring bill issue