Solve a chatthat wasescalatedfrom T1WorkwithQBOReversea BillPaymentResolve amulti-entitiy billpay issueWorkwithUCSVHelp acustomer marka txn as synced(that isn’tactuallysynced)Explain howto add anaccountingfieldHave a ticketwhere youneed toescalate towiseEscalate toengineeringforaccountingCustomerreaches outabout a ERPyou’ve neverheard ofHelp acustomerupdate avendor’snameExplain howto inputvendorcreditExplainbill paysyncsEscalate toFraud Opsfor Bill PayfraudHelpsomeonewith 5+RampaccountsHelp withvisible/invisiblefieldsTell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toengineeringfor bill payHelp withBill PayapprovalflowsResolve arecurringbill issueResolve anaccountingreconciliationticketHelp with aninternationalbill paymentHelp acustomer setup theiraccountingintegrationSubmit afeaturerequest forBill PayHelp acustomer un-synctransactionsin RampResolvea syncerrorEscalateto Risk forBill PayexpediteTroubleshoot areimbursementsyncAsk acustomerfor IIF fileEscalate toEngineeringTell a customerhow to reopentheiraccountingperiodWorkwithNetsuiteResolve aBill Pay taxsupportissueWorkwithSAGEHelp withmatching atransaction toa bill paymentin ERPSolve aProcurementticketResolve amulti-enitityaccountingissueHelp withsyncinga POMerge avendorprofileHelp acustomerupdate aCOA / AcccategoryCancel aBillPaymentExplain howsyncing to theFX Loss/Gainaccount worksHelp withadvancedaccountingrulesTroubleshoota statementsyncTell acustomerhow to syncsomethingEscalate toAccountingConsultantDo a T2callbackCustomerreached outabout a checkthat wasn’tcashedHelp withMicrosoftBusinessIntegrationEscalateto #emt-emailSolve a chatthat wasescalatedfrom T1WorkwithQBOReversea BillPaymentResolve amulti-entitiy billpay issueWorkwithUCSVHelp acustomer marka txn as synced(that isn’tactuallysynced)Explain howto add anaccountingfieldHave a ticketwhere youneed toescalate towiseEscalate toengineeringforaccountingCustomerreaches outabout a ERPyou’ve neverheard ofHelp acustomerupdate avendor’snameExplain howto inputvendorcreditExplainbill paysyncsEscalate toFraud Opsfor Bill PayfraudHelpsomeonewith 5+RampaccountsHelp withvisible/invisiblefieldsTell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toengineeringfor bill payHelp withBill PayapprovalflowsResolve arecurringbill issueResolve anaccountingreconciliationticketHelp with aninternationalbill paymentHelp acustomer setup theiraccountingintegrationSubmit afeaturerequest forBill PayHelp acustomer un-synctransactionsin RampResolvea syncerrorEscalateto Risk forBill PayexpediteTroubleshoot areimbursementsyncAsk acustomerfor IIF fileEscalate toEngineeringTell a customerhow to reopentheiraccountingperiodWorkwithNetsuiteResolve aBill Pay taxsupportissueWorkwithSAGEHelp withmatching atransaction toa bill paymentin ERPSolve aProcurementticketResolve amulti-enitityaccountingissueHelp withsyncinga POMerge avendorprofileHelp acustomerupdate aCOA / AcccategoryCancel aBillPaymentExplain howsyncing to theFX Loss/Gainaccount worksHelp withadvancedaccountingrulesTroubleshoota statementsyncTell acustomerhow to syncsomethingEscalate toAccountingConsultantDo a T2callbackCustomerreached outabout a checkthat wasn’tcashedHelp withMicrosoftBusinessIntegrationEscalateto #emt-email

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a chat that was escalated from T1
  2. Work with QBO
  3. Reverse a Bill Payment
  4. Resolve a multi-entitiy bill pay issue
  5. Work with UCSV
  6. Help a customer mark a txn as synced (that isn’t actually synced)
  7. Explain how to add an accounting field
  8. Have a ticket where you need to escalate to wise
  9. Escalate to engineering for accounting
  10. Customer reaches out about a ERP you’ve never heard of
  11. Help a customer update a vendor’s name
  12. Explain how to input vendor credit
  13. Explain bill pay syncs
  14. Escalate to Fraud Ops for Bill Pay fraud
  15. Help someone with 5+ Ramp accounts
  16. Help with visible/invisible fields
  17. Tell a customer they’re no longer eligible for International bill pay
  18. Escalate to engineering for bill pay
  19. Help with Bill Pay approval flows
  20. Resolve a recurring bill issue
  21. Resolve an accounting reconciliation ticket
  22. Help with an international bill payment
  23. Help a customer set up their accounting integration
  24. Submit a feature request for Bill Pay
  25. Help a customer un-sync transactions in Ramp
  26. Resolve a sync error
  27. Escalate to Risk for Bill Pay expedite
  28. Troubleshoot a reimbursement sync
  29. Ask a customer for IIF file
  30. Escalate to Engineering
  31. Tell a customer how to reopen their accounting period
  32. Work with Netsuite
  33. Resolve a Bill Pay tax support issue
  34. Work with SAGE
  35. Help with matching a transaction to a bill payment in ERP
  36. Solve a Procurement ticket
  37. Resolve a multi-enitity accounting issue
  38. Help with syncing a PO
  39. Merge a vendor profile
  40. Help a customer update a COA / Acc category
  41. Cancel a Bill Payment
  42. Explain how syncing to the FX Loss/Gain account works
  43. Help with advanced accounting rules
  44. Troubleshoot a statement sync
  45. Tell a customer how to sync something
  46. Escalate to Accounting Consultant
  47. Do a T2 callback
  48. Customer reached out about a check that wasn’t cashed
  49. Help with Microsoft Business Integration
  50. Escalate to #emt-email