Cancel aBillPaymentEscalateto Risk forBill PayexpediteEscalate toAccountingConsultantHelp withmatching atransaction toa bill paymentin ERPTell a customerhow to reopentheiraccountingperiodSolve a chatthat wasescalatedfrom T1Escalate toengineeringfor bill payHelp withsyncinga POTroubleshoot areimbursementsyncHelpsomeonewith 5+RampaccountsExplain howsyncing to theFX Loss/Gainaccount worksEscalate toengineeringforaccountingWorkwithSAGECustomerreaches outabout a ERPyou’ve neverheard ofExplain howto add anaccountingfieldEscalateto #emt-emailResolve arecurringbill issueEscalate toEngineeringHelp acustomerupdate aCOA / AcccategoryResolve amulti-entitiy billpay issueResolvea syncerrorTroubleshoota statementsyncWorkwithUCSVEscalate toFraud Opsfor Bill PayfraudResolve anaccountingreconciliationticketHave a ticketwhere youneed toescalate towiseDo a T2callbackWorkwithQBOHelp withMicrosoftBusinessIntegrationHelp withadvancedaccountingrulesTell a customerthey’re nolonger eligiblefor Internationalbill paySubmit afeaturerequest forBill PayReversea BillPaymentWorkwithNetsuiteTell acustomerhow to syncsomethingAsk acustomerfor IIF fileHelp withBill PayapprovalflowsCustomerreached outabout a checkthat wasn’tcashedSolve aProcurementticketHelp acustomer marka txn as synced(that isn’tactuallysynced)Help acustomer un-synctransactionsin RampResolve amulti-enitityaccountingissueMerge avendorprofileExplainbill paysyncsHelp with aninternationalbill paymentResolve aBill Pay taxsupportissueHelp acustomerupdate avendor’snameExplain howto inputvendorcreditHelp withvisible/invisiblefieldsHelp acustomer setup theiraccountingintegrationCancel aBillPaymentEscalateto Risk forBill PayexpediteEscalate toAccountingConsultantHelp withmatching atransaction toa bill paymentin ERPTell a customerhow to reopentheiraccountingperiodSolve a chatthat wasescalatedfrom T1Escalate toengineeringfor bill payHelp withsyncinga POTroubleshoot areimbursementsyncHelpsomeonewith 5+RampaccountsExplain howsyncing to theFX Loss/Gainaccount worksEscalate toengineeringforaccountingWorkwithSAGECustomerreaches outabout a ERPyou’ve neverheard ofExplain howto add anaccountingfieldEscalateto #emt-emailResolve arecurringbill issueEscalate toEngineeringHelp acustomerupdate aCOA / AcccategoryResolve amulti-entitiy billpay issueResolvea syncerrorTroubleshoota statementsyncWorkwithUCSVEscalate toFraud Opsfor Bill PayfraudResolve anaccountingreconciliationticketHave a ticketwhere youneed toescalate towiseDo a T2callbackWorkwithQBOHelp withMicrosoftBusinessIntegrationHelp withadvancedaccountingrulesTell a customerthey’re nolonger eligiblefor Internationalbill paySubmit afeaturerequest forBill PayReversea BillPaymentWorkwithNetsuiteTell acustomerhow to syncsomethingAsk acustomerfor IIF fileHelp withBill PayapprovalflowsCustomerreached outabout a checkthat wasn’tcashedSolve aProcurementticketHelp acustomer marka txn as synced(that isn’tactuallysynced)Help acustomer un-synctransactionsin RampResolve amulti-enitityaccountingissueMerge avendorprofileExplainbill paysyncsHelp with aninternationalbill paymentResolve aBill Pay taxsupportissueHelp acustomerupdate avendor’snameExplain howto inputvendorcreditHelp withvisible/invisiblefieldsHelp acustomer setup theiraccountingintegration

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancel a Bill Payment
  2. Escalate to Risk for Bill Pay expedite
  3. Escalate to Accounting Consultant
  4. Help with matching a transaction to a bill payment in ERP
  5. Tell a customer how to reopen their accounting period
  6. Solve a chat that was escalated from T1
  7. Escalate to engineering for bill pay
  8. Help with syncing a PO
  9. Troubleshoot a reimbursement sync
  10. Help someone with 5+ Ramp accounts
  11. Explain how syncing to the FX Loss/Gain account works
  12. Escalate to engineering for accounting
  13. Work with SAGE
  14. Customer reaches out about a ERP you’ve never heard of
  15. Explain how to add an accounting field
  16. Escalate to #emt-email
  17. Resolve a recurring bill issue
  18. Escalate to Engineering
  19. Help a customer update a COA / Acc category
  20. Resolve a multi-entitiy bill pay issue
  21. Resolve a sync error
  22. Troubleshoot a statement sync
  23. Work with UCSV
  24. Escalate to Fraud Ops for Bill Pay fraud
  25. Resolve an accounting reconciliation ticket
  26. Have a ticket where you need to escalate to wise
  27. Do a T2 callback
  28. Work with QBO
  29. Help with Microsoft Business Integration
  30. Help with advanced accounting rules
  31. Tell a customer they’re no longer eligible for International bill pay
  32. Submit a feature request for Bill Pay
  33. Reverse a Bill Payment
  34. Work with Netsuite
  35. Tell a customer how to sync something
  36. Ask a customer for IIF file
  37. Help with Bill Pay approval flows
  38. Customer reached out about a check that wasn’t cashed
  39. Solve a Procurement ticket
  40. Help a customer mark a txn as synced (that isn’t actually synced)
  41. Help a customer un-sync transactions in Ramp
  42. Resolve a multi-enitity accounting issue
  43. Merge a vendor profile
  44. Explain bill pay syncs
  45. Help with an international bill payment
  46. Resolve a Bill Pay tax support issue
  47. Help a customer update a vendor’s name
  48. Explain how to input vendor credit
  49. Help with visible/invisible fields
  50. Help a customer set up their accounting integration