Resolve arecurringbill issueResolve anaccountingreconciliationticketExplain howto inputvendorcreditHelp withMicrosoftBusinessIntegrationHave a ticketwhere youneed toescalate towiseEscalate toEngineeringCancel aBillPaymentWorkwithNetsuiteHelp withvisible/invisiblefieldsTroubleshoot areimbursementsyncAsk acustomerfor IIF fileReversea BillPaymentHelp with aninternationalbill paymentHelp acustomer marka txn as synced(that isn’tactuallysynced)Help withsyncinga POHelp acustomer un-synctransactionsin RampEscalate toengineeringfor bill payExplain howsyncing to theFX Loss/Gainaccount worksHelp withmatching atransaction toa bill paymentin ERPHelpsomeonewith 5+RampaccountsSolve a chatthat wasescalatedfrom T1Troubleshoota statementsyncHelp withBill PayapprovalflowsHelp acustomerupdate avendor’snameHelp withadvancedaccountingrulesTell a customerthey’re nolonger eligiblefor Internationalbill payHelp acustomer setup theiraccountingintegrationExplain howto add anaccountingfieldTell acustomerhow to syncsomethingSolve aProcurementticketExplainbill paysyncsCustomerreaches outabout a ERPyou’ve neverheard ofHelp acustomerupdate aCOA / AcccategoryWorkwithUCSVTell a customerhow to reopentheiraccountingperiodResolve amulti-entitiy billpay issueEscalate toAccountingConsultantEscalate toFraud Opsfor Bill PayfraudCustomerreached outabout a checkthat wasn’tcashedSubmit afeaturerequest forBill PayEscalateto Risk forBill PayexpediteWorkwithQBOWorkwithSAGEResolvea syncerrorEscalate toengineeringforaccountingResolve amulti-enitityaccountingissueMerge avendorprofileResolve aBill Pay taxsupportissueDo a T2callbackEscalateto #emt-emailResolve arecurringbill issueResolve anaccountingreconciliationticketExplain howto inputvendorcreditHelp withMicrosoftBusinessIntegrationHave a ticketwhere youneed toescalate towiseEscalate toEngineeringCancel aBillPaymentWorkwithNetsuiteHelp withvisible/invisiblefieldsTroubleshoot areimbursementsyncAsk acustomerfor IIF fileReversea BillPaymentHelp with aninternationalbill paymentHelp acustomer marka txn as synced(that isn’tactuallysynced)Help withsyncinga POHelp acustomer un-synctransactionsin RampEscalate toengineeringfor bill payExplain howsyncing to theFX Loss/Gainaccount worksHelp withmatching atransaction toa bill paymentin ERPHelpsomeonewith 5+RampaccountsSolve a chatthat wasescalatedfrom T1Troubleshoota statementsyncHelp withBill PayapprovalflowsHelp acustomerupdate avendor’snameHelp withadvancedaccountingrulesTell a customerthey’re nolonger eligiblefor Internationalbill payHelp acustomer setup theiraccountingintegrationExplain howto add anaccountingfieldTell acustomerhow to syncsomethingSolve aProcurementticketExplainbill paysyncsCustomerreaches outabout a ERPyou’ve neverheard ofHelp acustomerupdate aCOA / AcccategoryWorkwithUCSVTell a customerhow to reopentheiraccountingperiodResolve amulti-entitiy billpay issueEscalate toAccountingConsultantEscalate toFraud Opsfor Bill PayfraudCustomerreached outabout a checkthat wasn’tcashedSubmit afeaturerequest forBill PayEscalateto Risk forBill PayexpediteWorkwithQBOWorkwithSAGEResolvea syncerrorEscalate toengineeringforaccountingResolve amulti-enitityaccountingissueMerge avendorprofileResolve aBill Pay taxsupportissueDo a T2callbackEscalateto #emt-email

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a recurring bill issue
  2. Resolve an accounting reconciliation ticket
  3. Explain how to input vendor credit
  4. Help with Microsoft Business Integration
  5. Have a ticket where you need to escalate to wise
  6. Escalate to Engineering
  7. Cancel a Bill Payment
  8. Work with Netsuite
  9. Help with visible/invisible fields
  10. Troubleshoot a reimbursement sync
  11. Ask a customer for IIF file
  12. Reverse a Bill Payment
  13. Help with an international bill payment
  14. Help a customer mark a txn as synced (that isn’t actually synced)
  15. Help with syncing a PO
  16. Help a customer un-sync transactions in Ramp
  17. Escalate to engineering for bill pay
  18. Explain how syncing to the FX Loss/Gain account works
  19. Help with matching a transaction to a bill payment in ERP
  20. Help someone with 5+ Ramp accounts
  21. Solve a chat that was escalated from T1
  22. Troubleshoot a statement sync
  23. Help with Bill Pay approval flows
  24. Help a customer update a vendor’s name
  25. Help with advanced accounting rules
  26. Tell a customer they’re no longer eligible for International bill pay
  27. Help a customer set up their accounting integration
  28. Explain how to add an accounting field
  29. Tell a customer how to sync something
  30. Solve a Procurement ticket
  31. Explain bill pay syncs
  32. Customer reaches out about a ERP you’ve never heard of
  33. Help a customer update a COA / Acc category
  34. Work with UCSV
  35. Tell a customer how to reopen their accounting period
  36. Resolve a multi-entitiy bill pay issue
  37. Escalate to Accounting Consultant
  38. Escalate to Fraud Ops for Bill Pay fraud
  39. Customer reached out about a check that wasn’t cashed
  40. Submit a feature request for Bill Pay
  41. Escalate to Risk for Bill Pay expedite
  42. Work with QBO
  43. Work with SAGE
  44. Resolve a sync error
  45. Escalate to engineering for accounting
  46. Resolve a multi-enitity accounting issue
  47. Merge a vendor profile
  48. Resolve a Bill Pay tax support issue
  49. Do a T2 callback
  50. Escalate to #emt-email