Help acustomer setup theiraccountingintegrationResolve amulti-enitityaccountingissueWorkwithNetsuiteReversea BillPaymentEscalate toengineeringforaccountingEscalate toEngineeringEscalate toFraud Opsfor Bill PayfraudExplainbill paysyncsSolve aProcurementticketHelpsomeonewith 5+RampaccountsExplain howto add anaccountingfieldHelp acustomer un-synctransactionsin RampEscalate toAccountingConsultantResolve anaccountingreconciliationticketResolve arecurringbill issueHelp withmatching atransaction toa bill paymentin ERPTell a customerhow to reopentheiraccountingperiodEscalateto #emt-emailTroubleshoota statementsyncWorkwithUCSVHave a ticketwhere youneed toescalate towiseTroubleshoot areimbursementsyncHelp acustomerupdate avendor’snameSubmit afeaturerequest forBill PayHelp acustomerupdate aCOA / AcccategoryExplain howsyncing to theFX Loss/Gainaccount worksResolve aBill Pay taxsupportissueAsk acustomerfor IIF fileHelp withBill PayapprovalflowsResolve amulti-entitiy billpay issueExplain howto inputvendorcreditHelp withMicrosoftBusinessIntegrationMerge avendorprofileHelp withadvancedaccountingrulesHelp with aninternationalbill paymentHelp acustomer marka txn as synced(that isn’tactuallysynced)Tell acustomerhow to syncsomethingCancel aBillPaymentHelp withvisible/invisiblefieldsTell a customerthey’re nolonger eligiblefor Internationalbill payEscalateto Risk forBill PayexpediteWorkwithQBOCustomerreaches outabout a ERPyou’ve neverheard ofResolvea syncerrorEscalate toengineeringfor bill payDo a T2callbackCustomerreached outabout a checkthat wasn’tcashedHelp withsyncinga POWorkwithSAGESolve a chatthat wasescalatedfrom T1Help acustomer setup theiraccountingintegrationResolve amulti-enitityaccountingissueWorkwithNetsuiteReversea BillPaymentEscalate toengineeringforaccountingEscalate toEngineeringEscalate toFraud Opsfor Bill PayfraudExplainbill paysyncsSolve aProcurementticketHelpsomeonewith 5+RampaccountsExplain howto add anaccountingfieldHelp acustomer un-synctransactionsin RampEscalate toAccountingConsultantResolve anaccountingreconciliationticketResolve arecurringbill issueHelp withmatching atransaction toa bill paymentin ERPTell a customerhow to reopentheiraccountingperiodEscalateto #emt-emailTroubleshoota statementsyncWorkwithUCSVHave a ticketwhere youneed toescalate towiseTroubleshoot areimbursementsyncHelp acustomerupdate avendor’snameSubmit afeaturerequest forBill PayHelp acustomerupdate aCOA / AcccategoryExplain howsyncing to theFX Loss/Gainaccount worksResolve aBill Pay taxsupportissueAsk acustomerfor IIF fileHelp withBill PayapprovalflowsResolve amulti-entitiy billpay issueExplain howto inputvendorcreditHelp withMicrosoftBusinessIntegrationMerge avendorprofileHelp withadvancedaccountingrulesHelp with aninternationalbill paymentHelp acustomer marka txn as synced(that isn’tactuallysynced)Tell acustomerhow to syncsomethingCancel aBillPaymentHelp withvisible/invisiblefieldsTell a customerthey’re nolonger eligiblefor Internationalbill payEscalateto Risk forBill PayexpediteWorkwithQBOCustomerreaches outabout a ERPyou’ve neverheard ofResolvea syncerrorEscalate toengineeringfor bill payDo a T2callbackCustomerreached outabout a checkthat wasn’tcashedHelp withsyncinga POWorkwithSAGESolve a chatthat wasescalatedfrom T1

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer set up their accounting integration
  2. Resolve a multi-enitity accounting issue
  3. Work with Netsuite
  4. Reverse a Bill Payment
  5. Escalate to engineering for accounting
  6. Escalate to Engineering
  7. Escalate to Fraud Ops for Bill Pay fraud
  8. Explain bill pay syncs
  9. Solve a Procurement ticket
  10. Help someone with 5+ Ramp accounts
  11. Explain how to add an accounting field
  12. Help a customer un-sync transactions in Ramp
  13. Escalate to Accounting Consultant
  14. Resolve an accounting reconciliation ticket
  15. Resolve a recurring bill issue
  16. Help with matching a transaction to a bill payment in ERP
  17. Tell a customer how to reopen their accounting period
  18. Escalate to #emt-email
  19. Troubleshoot a statement sync
  20. Work with UCSV
  21. Have a ticket where you need to escalate to wise
  22. Troubleshoot a reimbursement sync
  23. Help a customer update a vendor’s name
  24. Submit a feature request for Bill Pay
  25. Help a customer update a COA / Acc category
  26. Explain how syncing to the FX Loss/Gain account works
  27. Resolve a Bill Pay tax support issue
  28. Ask a customer for IIF file
  29. Help with Bill Pay approval flows
  30. Resolve a multi-entitiy bill pay issue
  31. Explain how to input vendor credit
  32. Help with Microsoft Business Integration
  33. Merge a vendor profile
  34. Help with advanced accounting rules
  35. Help with an international bill payment
  36. Help a customer mark a txn as synced (that isn’t actually synced)
  37. Tell a customer how to sync something
  38. Cancel a Bill Payment
  39. Help with visible/invisible fields
  40. Tell a customer they’re no longer eligible for International bill pay
  41. Escalate to Risk for Bill Pay expedite
  42. Work with QBO
  43. Customer reaches out about a ERP you’ve never heard of
  44. Resolve a sync error
  45. Escalate to engineering for bill pay
  46. Do a T2 callback
  47. Customer reached out about a check that wasn’t cashed
  48. Help with syncing a PO
  49. Work with SAGE
  50. Solve a chat that was escalated from T1