Solve a chatthat wasescalatedfrom T1Explain howsyncing to theFX Loss/Gainaccount worksWorkwithUCSVHelp withadvancedaccountingrulesHelp acustomer un-synctransactionsin RampResolvea syncerrorResolve aBill Pay taxsupportissueWorkwithQBOHelp withsyncinga POResolve amulti-entitiy billpay issueResolve arecurringbill issueEscalateto Risk forBill PayexpediteExplain howto inputvendorcreditResolve anaccountingreconciliationticketTell a customerhow to reopentheiraccountingperiodHelp acustomer marka txn as synced(that isn’tactuallysynced)Troubleshoot areimbursementsyncWorkwithSAGECustomerreached outabout a checkthat wasn’tcashedEscalate toEngineeringSolve aProcurementticketCustomerreaches outabout a ERPyou’ve neverheard ofWorkwithNetsuiteHelpsomeonewith 5+RampaccountsHelp acustomerupdate avendor’snameAsk acustomerfor IIF fileTell acustomerhow to syncsomethingEscalate toFraud Opsfor Bill PayfraudHelp withBill PayapprovalflowsResolve amulti-enitityaccountingissueHelp withvisible/invisiblefieldsHave a ticketwhere youneed toescalate towiseHelp with aninternationalbill paymentHelp withmatching atransaction toa bill paymentin ERPHelp acustomerupdate aCOA / AcccategoryHelp acustomer setup theiraccountingintegrationSubmit afeaturerequest forBill PayDo a T2callbackExplain howto add anaccountingfieldTroubleshoota statementsyncCancel aBillPaymentEscalate toengineeringforaccountingReversea BillPaymentHelp withMicrosoftBusinessIntegrationMerge avendorprofileExplainbill paysyncsEscalateto #emt-emailTell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toengineeringfor bill payEscalate toAccountingConsultantSolve a chatthat wasescalatedfrom T1Explain howsyncing to theFX Loss/Gainaccount worksWorkwithUCSVHelp withadvancedaccountingrulesHelp acustomer un-synctransactionsin RampResolvea syncerrorResolve aBill Pay taxsupportissueWorkwithQBOHelp withsyncinga POResolve amulti-entitiy billpay issueResolve arecurringbill issueEscalateto Risk forBill PayexpediteExplain howto inputvendorcreditResolve anaccountingreconciliationticketTell a customerhow to reopentheiraccountingperiodHelp acustomer marka txn as synced(that isn’tactuallysynced)Troubleshoot areimbursementsyncWorkwithSAGECustomerreached outabout a checkthat wasn’tcashedEscalate toEngineeringSolve aProcurementticketCustomerreaches outabout a ERPyou’ve neverheard ofWorkwithNetsuiteHelpsomeonewith 5+RampaccountsHelp acustomerupdate avendor’snameAsk acustomerfor IIF fileTell acustomerhow to syncsomethingEscalate toFraud Opsfor Bill PayfraudHelp withBill PayapprovalflowsResolve amulti-enitityaccountingissueHelp withvisible/invisiblefieldsHave a ticketwhere youneed toescalate towiseHelp with aninternationalbill paymentHelp withmatching atransaction toa bill paymentin ERPHelp acustomerupdate aCOA / AcccategoryHelp acustomer setup theiraccountingintegrationSubmit afeaturerequest forBill PayDo a T2callbackExplain howto add anaccountingfieldTroubleshoota statementsyncCancel aBillPaymentEscalate toengineeringforaccountingReversea BillPaymentHelp withMicrosoftBusinessIntegrationMerge avendorprofileExplainbill paysyncsEscalateto #emt-emailTell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toengineeringfor bill payEscalate toAccountingConsultant

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a chat that was escalated from T1
  2. Explain how syncing to the FX Loss/Gain account works
  3. Work with UCSV
  4. Help with advanced accounting rules
  5. Help a customer un-sync transactions in Ramp
  6. Resolve a sync error
  7. Resolve a Bill Pay tax support issue
  8. Work with QBO
  9. Help with syncing a PO
  10. Resolve a multi-entitiy bill pay issue
  11. Resolve a recurring bill issue
  12. Escalate to Risk for Bill Pay expedite
  13. Explain how to input vendor credit
  14. Resolve an accounting reconciliation ticket
  15. Tell a customer how to reopen their accounting period
  16. Help a customer mark a txn as synced (that isn’t actually synced)
  17. Troubleshoot a reimbursement sync
  18. Work with SAGE
  19. Customer reached out about a check that wasn’t cashed
  20. Escalate to Engineering
  21. Solve a Procurement ticket
  22. Customer reaches out about a ERP you’ve never heard of
  23. Work with Netsuite
  24. Help someone with 5+ Ramp accounts
  25. Help a customer update a vendor’s name
  26. Ask a customer for IIF file
  27. Tell a customer how to sync something
  28. Escalate to Fraud Ops for Bill Pay fraud
  29. Help with Bill Pay approval flows
  30. Resolve a multi-enitity accounting issue
  31. Help with visible/invisible fields
  32. Have a ticket where you need to escalate to wise
  33. Help with an international bill payment
  34. Help with matching a transaction to a bill payment in ERP
  35. Help a customer update a COA / Acc category
  36. Help a customer set up their accounting integration
  37. Submit a feature request for Bill Pay
  38. Do a T2 callback
  39. Explain how to add an accounting field
  40. Troubleshoot a statement sync
  41. Cancel a Bill Payment
  42. Escalate to engineering for accounting
  43. Reverse a Bill Payment
  44. Help with Microsoft Business Integration
  45. Merge a vendor profile
  46. Explain bill pay syncs
  47. Escalate to #emt-email
  48. Tell a customer they’re no longer eligible for International bill pay
  49. Escalate to engineering for bill pay
  50. Escalate to Accounting Consultant