Resolve amulti-enitityaccountingissueHelp withsyncinga POTroubleshoota statementsyncHelp withadvancedaccountingrulesWorkwithNetsuiteEscalateto Risk forBill PayexpediteCancel aBillPaymentHelp withvisible/invisiblefieldsTell acustomerhow to syncsomethingCustomerreached outabout a checkthat wasn’tcashedSubmit afeaturerequest forBill PayEscalate toengineeringforaccountingHelp withBill PayapprovalflowsTell a customerhow to reopentheiraccountingperiodHelpsomeonewith 5+RampaccountsResolve arecurringbill issueExplain howsyncing to theFX Loss/Gainaccount worksEscalate toFraud Opsfor Bill PayfraudWorkwithSAGEEscalate toAccountingConsultantResolve aBill Pay taxsupportissueEscalate toengineeringfor bill paySolve a chatthat wasescalatedfrom T1Escalate toEngineeringReversea BillPaymentResolve amulti-entitiy billpay issueExplain howto inputvendorcreditWorkwithQBOResolvea syncerrorDo a T2callbackHelp acustomer un-synctransactionsin RampHelp acustomerupdate aCOA / AcccategoryExplainbill paysyncsHelp acustomerupdate avendor’snameHelp with aninternationalbill paymentTroubleshoot areimbursementsyncMerge avendorprofileTell a customerthey’re nolonger eligiblefor Internationalbill payHelp withMicrosoftBusinessIntegrationExplain howto add anaccountingfieldHave a ticketwhere youneed toescalate towiseEscalateto #emt-emailAsk acustomerfor IIF fileWorkwithUCSVResolve anaccountingreconciliationticketHelp acustomer setup theiraccountingintegrationSolve aProcurementticketHelp acustomer marka txn as synced(that isn’tactuallysynced)Customerreaches outabout a ERPyou’ve neverheard ofHelp withmatching atransaction toa bill paymentin ERPResolve amulti-enitityaccountingissueHelp withsyncinga POTroubleshoota statementsyncHelp withadvancedaccountingrulesWorkwithNetsuiteEscalateto Risk forBill PayexpediteCancel aBillPaymentHelp withvisible/invisiblefieldsTell acustomerhow to syncsomethingCustomerreached outabout a checkthat wasn’tcashedSubmit afeaturerequest forBill PayEscalate toengineeringforaccountingHelp withBill PayapprovalflowsTell a customerhow to reopentheiraccountingperiodHelpsomeonewith 5+RampaccountsResolve arecurringbill issueExplain howsyncing to theFX Loss/Gainaccount worksEscalate toFraud Opsfor Bill PayfraudWorkwithSAGEEscalate toAccountingConsultantResolve aBill Pay taxsupportissueEscalate toengineeringfor bill paySolve a chatthat wasescalatedfrom T1Escalate toEngineeringReversea BillPaymentResolve amulti-entitiy billpay issueExplain howto inputvendorcreditWorkwithQBOResolvea syncerrorDo a T2callbackHelp acustomer un-synctransactionsin RampHelp acustomerupdate aCOA / AcccategoryExplainbill paysyncsHelp acustomerupdate avendor’snameHelp with aninternationalbill paymentTroubleshoot areimbursementsyncMerge avendorprofileTell a customerthey’re nolonger eligiblefor Internationalbill payHelp withMicrosoftBusinessIntegrationExplain howto add anaccountingfieldHave a ticketwhere youneed toescalate towiseEscalateto #emt-emailAsk acustomerfor IIF fileWorkwithUCSVResolve anaccountingreconciliationticketHelp acustomer setup theiraccountingintegrationSolve aProcurementticketHelp acustomer marka txn as synced(that isn’tactuallysynced)Customerreaches outabout a ERPyou’ve neverheard ofHelp withmatching atransaction toa bill paymentin ERP

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a multi-enitity accounting issue
  2. Help with syncing a PO
  3. Troubleshoot a statement sync
  4. Help with advanced accounting rules
  5. Work with Netsuite
  6. Escalate to Risk for Bill Pay expedite
  7. Cancel a Bill Payment
  8. Help with visible/invisible fields
  9. Tell a customer how to sync something
  10. Customer reached out about a check that wasn’t cashed
  11. Submit a feature request for Bill Pay
  12. Escalate to engineering for accounting
  13. Help with Bill Pay approval flows
  14. Tell a customer how to reopen their accounting period
  15. Help someone with 5+ Ramp accounts
  16. Resolve a recurring bill issue
  17. Explain how syncing to the FX Loss/Gain account works
  18. Escalate to Fraud Ops for Bill Pay fraud
  19. Work with SAGE
  20. Escalate to Accounting Consultant
  21. Resolve a Bill Pay tax support issue
  22. Escalate to engineering for bill pay
  23. Solve a chat that was escalated from T1
  24. Escalate to Engineering
  25. Reverse a Bill Payment
  26. Resolve a multi-entitiy bill pay issue
  27. Explain how to input vendor credit
  28. Work with QBO
  29. Resolve a sync error
  30. Do a T2 callback
  31. Help a customer un-sync transactions in Ramp
  32. Help a customer update a COA / Acc category
  33. Explain bill pay syncs
  34. Help a customer update a vendor’s name
  35. Help with an international bill payment
  36. Troubleshoot a reimbursement sync
  37. Merge a vendor profile
  38. Tell a customer they’re no longer eligible for International bill pay
  39. Help with Microsoft Business Integration
  40. Explain how to add an accounting field
  41. Have a ticket where you need to escalate to wise
  42. Escalate to #emt-email
  43. Ask a customer for IIF file
  44. Work with UCSV
  45. Resolve an accounting reconciliation ticket
  46. Help a customer set up their accounting integration
  47. Solve a Procurement ticket
  48. Help a customer mark a txn as synced (that isn’t actually synced)
  49. Customer reaches out about a ERP you’ve never heard of
  50. Help with matching a transaction to a bill payment in ERP