Do a T2callbackHelp acustomerupdate aCOA / AcccategoryHelp withvisible/invisiblefieldsResolve amulti-entitiy billpay issueSubmit afeaturerequest forBill PayHelp withBill PayapprovalflowsTell a customerhow to reopentheiraccountingperiodHelp acustomer un-synctransactionsin RampEscalate toengineeringforaccountingWorkwithUCSVHelp withmatching atransaction toa bill paymentin ERPReversea BillPaymentTell acustomerhow to syncsomethingHelp acustomer marka txn as synced(that isn’tactuallysynced)Helpsomeonewith 5+RampaccountsResolve arecurringbill issueResolve anaccountingreconciliationticketEscalate toEngineeringExplainbill paysyncsEscalateto Risk forBill PayexpediteSolve aProcurementticketWorkwithNetsuiteResolve amulti-enitityaccountingissueResolvea syncerrorEscalate toAccountingConsultantHelp withadvancedaccountingrulesTroubleshoot areimbursementsyncExplain howto inputvendorcreditWorkwithSAGEResolve aBill Pay taxsupportissueHelp acustomerupdate avendor’snameHave a ticketwhere youneed toescalate towiseEscalate toFraud Opsfor Bill PayfraudAsk acustomerfor IIF fileExplain howto add anaccountingfieldHelp withMicrosoftBusinessIntegrationCustomerreaches outabout a ERPyou’ve neverheard ofExplain howsyncing to theFX Loss/Gainaccount worksCancel aBillPaymentTroubleshoota statementsyncHelp with aninternationalbill paymentHelp acustomer setup theiraccountingintegrationTell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toengineeringfor bill payWorkwithQBOHelp withsyncinga POMerge avendorprofileSolve a chatthat wasescalatedfrom T1Escalateto #emt-emailCustomerreached outabout a checkthat wasn’tcashedDo a T2callbackHelp acustomerupdate aCOA / AcccategoryHelp withvisible/invisiblefieldsResolve amulti-entitiy billpay issueSubmit afeaturerequest forBill PayHelp withBill PayapprovalflowsTell a customerhow to reopentheiraccountingperiodHelp acustomer un-synctransactionsin RampEscalate toengineeringforaccountingWorkwithUCSVHelp withmatching atransaction toa bill paymentin ERPReversea BillPaymentTell acustomerhow to syncsomethingHelp acustomer marka txn as synced(that isn’tactuallysynced)Helpsomeonewith 5+RampaccountsResolve arecurringbill issueResolve anaccountingreconciliationticketEscalate toEngineeringExplainbill paysyncsEscalateto Risk forBill PayexpediteSolve aProcurementticketWorkwithNetsuiteResolve amulti-enitityaccountingissueResolvea syncerrorEscalate toAccountingConsultantHelp withadvancedaccountingrulesTroubleshoot areimbursementsyncExplain howto inputvendorcreditWorkwithSAGEResolve aBill Pay taxsupportissueHelp acustomerupdate avendor’snameHave a ticketwhere youneed toescalate towiseEscalate toFraud Opsfor Bill PayfraudAsk acustomerfor IIF fileExplain howto add anaccountingfieldHelp withMicrosoftBusinessIntegrationCustomerreaches outabout a ERPyou’ve neverheard ofExplain howsyncing to theFX Loss/Gainaccount worksCancel aBillPaymentTroubleshoota statementsyncHelp with aninternationalbill paymentHelp acustomer setup theiraccountingintegrationTell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toengineeringfor bill payWorkwithQBOHelp withsyncinga POMerge avendorprofileSolve a chatthat wasescalatedfrom T1Escalateto #emt-emailCustomerreached outabout a checkthat wasn’tcashed

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do a T2 callback
  2. Help a customer update a COA / Acc category
  3. Help with visible/invisible fields
  4. Resolve a multi-entitiy bill pay issue
  5. Submit a feature request for Bill Pay
  6. Help with Bill Pay approval flows
  7. Tell a customer how to reopen their accounting period
  8. Help a customer un-sync transactions in Ramp
  9. Escalate to engineering for accounting
  10. Work with UCSV
  11. Help with matching a transaction to a bill payment in ERP
  12. Reverse a Bill Payment
  13. Tell a customer how to sync something
  14. Help a customer mark a txn as synced (that isn’t actually synced)
  15. Help someone with 5+ Ramp accounts
  16. Resolve a recurring bill issue
  17. Resolve an accounting reconciliation ticket
  18. Escalate to Engineering
  19. Explain bill pay syncs
  20. Escalate to Risk for Bill Pay expedite
  21. Solve a Procurement ticket
  22. Work with Netsuite
  23. Resolve a multi-enitity accounting issue
  24. Resolve a sync error
  25. Escalate to Accounting Consultant
  26. Help with advanced accounting rules
  27. Troubleshoot a reimbursement sync
  28. Explain how to input vendor credit
  29. Work with SAGE
  30. Resolve a Bill Pay tax support issue
  31. Help a customer update a vendor’s name
  32. Have a ticket where you need to escalate to wise
  33. Escalate to Fraud Ops for Bill Pay fraud
  34. Ask a customer for IIF file
  35. Explain how to add an accounting field
  36. Help with Microsoft Business Integration
  37. Customer reaches out about a ERP you’ve never heard of
  38. Explain how syncing to the FX Loss/Gain account works
  39. Cancel a Bill Payment
  40. Troubleshoot a statement sync
  41. Help with an international bill payment
  42. Help a customer set up their accounting integration
  43. Tell a customer they’re no longer eligible for International bill pay
  44. Escalate to engineering for bill pay
  45. Work with QBO
  46. Help with syncing a PO
  47. Merge a vendor profile
  48. Solve a chat that was escalated from T1
  49. Escalate to #emt-email
  50. Customer reached out about a check that wasn’t cashed