Help withBill PayapprovalflowsEscalate toFraud Opsfor Bill PayfraudEscalateto #emt-emailTell a customerhow to reopentheiraccountingperiodExplain howsyncing to theFX Loss/Gainaccount worksEscalate toEngineeringHelp withadvancedaccountingrulesHelpsomeonewith 5+RampaccountsMerge avendorprofileSolve a chatthat wasescalatedfrom T1WorkwithNetsuiteCustomerreached outabout a checkthat wasn’tcashedResolve arecurringbill issueCustomerreaches outabout a ERPyou’ve neverheard ofExplain howto add anaccountingfieldAsk acustomerfor IIF fileSolve aProcurementticketDo a T2callbackHelp withmatching atransaction toa bill paymentin ERPSubmit afeaturerequest forBill PayTroubleshoota statementsyncEscalate toAccountingConsultantResolve amulti-enitityaccountingissueTell acustomerhow to syncsomethingResolve amulti-entitiy billpay issueHelp with aninternationalbill paymentCancel aBillPaymentHelp withvisible/invisiblefieldsWorkwithQBOTell a customerthey’re nolonger eligiblefor Internationalbill payHelp acustomer marka txn as synced(that isn’tactuallysynced)Escalate toengineeringforaccountingReversea BillPaymentHelp acustomer un-synctransactionsin RampHelp acustomerupdate avendor’snameExplainbill paysyncsHelp withsyncinga POEscalate toengineeringfor bill payResolvea syncerrorHave a ticketwhere youneed toescalate towiseHelp acustomerupdate aCOA / AcccategoryHelp acustomer setup theiraccountingintegrationWorkwithUCSVExplain howto inputvendorcreditHelp withMicrosoftBusinessIntegrationResolve aBill Pay taxsupportissueResolve anaccountingreconciliationticketWorkwithSAGEEscalateto Risk forBill PayexpediteTroubleshoot areimbursementsyncHelp withBill PayapprovalflowsEscalate toFraud Opsfor Bill PayfraudEscalateto #emt-emailTell a customerhow to reopentheiraccountingperiodExplain howsyncing to theFX Loss/Gainaccount worksEscalate toEngineeringHelp withadvancedaccountingrulesHelpsomeonewith 5+RampaccountsMerge avendorprofileSolve a chatthat wasescalatedfrom T1WorkwithNetsuiteCustomerreached outabout a checkthat wasn’tcashedResolve arecurringbill issueCustomerreaches outabout a ERPyou’ve neverheard ofExplain howto add anaccountingfieldAsk acustomerfor IIF fileSolve aProcurementticketDo a T2callbackHelp withmatching atransaction toa bill paymentin ERPSubmit afeaturerequest forBill PayTroubleshoota statementsyncEscalate toAccountingConsultantResolve amulti-enitityaccountingissueTell acustomerhow to syncsomethingResolve amulti-entitiy billpay issueHelp with aninternationalbill paymentCancel aBillPaymentHelp withvisible/invisiblefieldsWorkwithQBOTell a customerthey’re nolonger eligiblefor Internationalbill payHelp acustomer marka txn as synced(that isn’tactuallysynced)Escalate toengineeringforaccountingReversea BillPaymentHelp acustomer un-synctransactionsin RampHelp acustomerupdate avendor’snameExplainbill paysyncsHelp withsyncinga POEscalate toengineeringfor bill payResolvea syncerrorHave a ticketwhere youneed toescalate towiseHelp acustomerupdate aCOA / AcccategoryHelp acustomer setup theiraccountingintegrationWorkwithUCSVExplain howto inputvendorcreditHelp withMicrosoftBusinessIntegrationResolve aBill Pay taxsupportissueResolve anaccountingreconciliationticketWorkwithSAGEEscalateto Risk forBill PayexpediteTroubleshoot areimbursementsync

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help with Bill Pay approval flows
  2. Escalate to Fraud Ops for Bill Pay fraud
  3. Escalate to #emt-email
  4. Tell a customer how to reopen their accounting period
  5. Explain how syncing to the FX Loss/Gain account works
  6. Escalate to Engineering
  7. Help with advanced accounting rules
  8. Help someone with 5+ Ramp accounts
  9. Merge a vendor profile
  10. Solve a chat that was escalated from T1
  11. Work with Netsuite
  12. Customer reached out about a check that wasn’t cashed
  13. Resolve a recurring bill issue
  14. Customer reaches out about a ERP you’ve never heard of
  15. Explain how to add an accounting field
  16. Ask a customer for IIF file
  17. Solve a Procurement ticket
  18. Do a T2 callback
  19. Help with matching a transaction to a bill payment in ERP
  20. Submit a feature request for Bill Pay
  21. Troubleshoot a statement sync
  22. Escalate to Accounting Consultant
  23. Resolve a multi-enitity accounting issue
  24. Tell a customer how to sync something
  25. Resolve a multi-entitiy bill pay issue
  26. Help with an international bill payment
  27. Cancel a Bill Payment
  28. Help with visible/invisible fields
  29. Work with QBO
  30. Tell a customer they’re no longer eligible for International bill pay
  31. Help a customer mark a txn as synced (that isn’t actually synced)
  32. Escalate to engineering for accounting
  33. Reverse a Bill Payment
  34. Help a customer un-sync transactions in Ramp
  35. Help a customer update a vendor’s name
  36. Explain bill pay syncs
  37. Help with syncing a PO
  38. Escalate to engineering for bill pay
  39. Resolve a sync error
  40. Have a ticket where you need to escalate to wise
  41. Help a customer update a COA / Acc category
  42. Help a customer set up their accounting integration
  43. Work with UCSV
  44. Explain how to input vendor credit
  45. Help with Microsoft Business Integration
  46. Resolve a Bill Pay tax support issue
  47. Resolve an accounting reconciliation ticket
  48. Work with SAGE
  49. Escalate to Risk for Bill Pay expedite
  50. Troubleshoot a reimbursement sync