Escalate toAccountingConsultantResolve amulti-enitityaccountingissueResolve arecurringbill issueWorkwithSAGEWorkwithUCSVHelp withBill PayapprovalflowsTell a customerhow to reopentheiraccountingperiodHelp with aninternationalbill paymentEscalateto Risk forBill PayexpediteHelp withmatching atransaction toa bill paymentin ERPHelpsomeonewith 5+RampaccountsSolve aProcurementticketCustomerreaches outabout a ERPyou’ve neverheard ofMerge avendorprofileEscalate toengineeringfor bill payHelp withadvancedaccountingrulesExplain howto inputvendorcreditDo a T2callbackHave a ticketwhere youneed toescalate towiseHelp withMicrosoftBusinessIntegrationResolvea syncerrorExplainbill paysyncsTroubleshoot areimbursementsyncEscalate toengineeringforaccountingCustomerreached outabout a checkthat wasn’tcashedHelp acustomerupdate avendor’snameWorkwithQBOHelp acustomerupdate aCOA / AcccategoryAsk acustomerfor IIF fileHelp acustomer setup theiraccountingintegrationResolve aBill Pay taxsupportissueHelp acustomer marka txn as synced(that isn’tactuallysynced)Tell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toFraud Opsfor Bill PayfraudSolve a chatthat wasescalatedfrom T1Help acustomer un-synctransactionsin RampReversea BillPaymentResolve anaccountingreconciliationticketResolve amulti-entitiy billpay issueEscalateto #emt-emailWorkwithNetsuiteHelp withvisible/invisiblefieldsCancel aBillPaymentTell acustomerhow to syncsomethingExplain howsyncing to theFX Loss/Gainaccount worksEscalate toEngineeringSubmit afeaturerequest forBill PayHelp withsyncinga POTroubleshoota statementsyncExplain howto add anaccountingfieldEscalate toAccountingConsultantResolve amulti-enitityaccountingissueResolve arecurringbill issueWorkwithSAGEWorkwithUCSVHelp withBill PayapprovalflowsTell a customerhow to reopentheiraccountingperiodHelp with aninternationalbill paymentEscalateto Risk forBill PayexpediteHelp withmatching atransaction toa bill paymentin ERPHelpsomeonewith 5+RampaccountsSolve aProcurementticketCustomerreaches outabout a ERPyou’ve neverheard ofMerge avendorprofileEscalate toengineeringfor bill payHelp withadvancedaccountingrulesExplain howto inputvendorcreditDo a T2callbackHave a ticketwhere youneed toescalate towiseHelp withMicrosoftBusinessIntegrationResolvea syncerrorExplainbill paysyncsTroubleshoot areimbursementsyncEscalate toengineeringforaccountingCustomerreached outabout a checkthat wasn’tcashedHelp acustomerupdate avendor’snameWorkwithQBOHelp acustomerupdate aCOA / AcccategoryAsk acustomerfor IIF fileHelp acustomer setup theiraccountingintegrationResolve aBill Pay taxsupportissueHelp acustomer marka txn as synced(that isn’tactuallysynced)Tell a customerthey’re nolonger eligiblefor Internationalbill payEscalate toFraud Opsfor Bill PayfraudSolve a chatthat wasescalatedfrom T1Help acustomer un-synctransactionsin RampReversea BillPaymentResolve anaccountingreconciliationticketResolve amulti-entitiy billpay issueEscalateto #emt-emailWorkwithNetsuiteHelp withvisible/invisiblefieldsCancel aBillPaymentTell acustomerhow to syncsomethingExplain howsyncing to theFX Loss/Gainaccount worksEscalate toEngineeringSubmit afeaturerequest forBill PayHelp withsyncinga POTroubleshoota statementsyncExplain howto add anaccountingfield

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate to Accounting Consultant
  2. Resolve a multi-enitity accounting issue
  3. Resolve a recurring bill issue
  4. Work with SAGE
  5. Work with UCSV
  6. Help with Bill Pay approval flows
  7. Tell a customer how to reopen their accounting period
  8. Help with an international bill payment
  9. Escalate to Risk for Bill Pay expedite
  10. Help with matching a transaction to a bill payment in ERP
  11. Help someone with 5+ Ramp accounts
  12. Solve a Procurement ticket
  13. Customer reaches out about a ERP you’ve never heard of
  14. Merge a vendor profile
  15. Escalate to engineering for bill pay
  16. Help with advanced accounting rules
  17. Explain how to input vendor credit
  18. Do a T2 callback
  19. Have a ticket where you need to escalate to wise
  20. Help with Microsoft Business Integration
  21. Resolve a sync error
  22. Explain bill pay syncs
  23. Troubleshoot a reimbursement sync
  24. Escalate to engineering for accounting
  25. Customer reached out about a check that wasn’t cashed
  26. Help a customer update a vendor’s name
  27. Work with QBO
  28. Help a customer update a COA / Acc category
  29. Ask a customer for IIF file
  30. Help a customer set up their accounting integration
  31. Resolve a Bill Pay tax support issue
  32. Help a customer mark a txn as synced (that isn’t actually synced)
  33. Tell a customer they’re no longer eligible for International bill pay
  34. Escalate to Fraud Ops for Bill Pay fraud
  35. Solve a chat that was escalated from T1
  36. Help a customer un-sync transactions in Ramp
  37. Reverse a Bill Payment
  38. Resolve an accounting reconciliation ticket
  39. Resolve a multi-entitiy bill pay issue
  40. Escalate to #emt-email
  41. Work with Netsuite
  42. Help with visible/invisible fields
  43. Cancel a Bill Payment
  44. Tell a customer how to sync something
  45. Explain how syncing to the FX Loss/Gain account works
  46. Escalate to Engineering
  47. Submit a feature request for Bill Pay
  48. Help with syncing a PO
  49. Troubleshoot a statement sync
  50. Explain how to add an accounting field