Troubleshoota statementsyncTroubleshoot areimbursementsyncWorkwithQBOHelp withmatching atransaction toa bill paymentin ERPHelp withBill PayapprovalflowsMerge avendorprofileHelpsomeonewith 5+RampaccountsHelp withsyncinga POHelp acustomer marka txn as synced(that isn’tactuallysynced)Ask acustomerfor IIF fileEscalateto Risk forBill PayexpediteEscalate toFraud Opsfor Bill PayfraudResolve arecurringbill issueEscalate toEngineeringCustomerreached outabout a checkthat wasn’tcashedCustomerreaches outabout a ERPyou’ve neverheard ofSubmit afeaturerequest forBill PayEscalate toAccountingConsultantResolve anaccountingreconciliationticketTell acustomerhow to syncsomethingWorkwithUCSVExplain howsyncing to theFX Loss/Gainaccount worksResolvea syncerrorWorkwithSAGEHelp with aninternationalbill paymentEscalate toengineeringfor bill payCancel aBillPaymentReversea BillPaymentTell a customerthey’re nolonger eligiblefor Internationalbill payHelp acustomer un-synctransactionsin RampSolve aProcurementticketResolve amulti-entitiy billpay issueHelp acustomerupdate avendor’snameWorkwithNetsuiteEscalate toengineeringforaccountingResolve amulti-enitityaccountingissueHelp withMicrosoftBusinessIntegrationHelp withadvancedaccountingrulesResolve aBill Pay taxsupportissueExplain howto inputvendorcreditHave a ticketwhere youneed toescalate towiseTell a customerhow to reopentheiraccountingperiodSolve a chatthat wasescalatedfrom T1Help acustomer setup theiraccountingintegrationEscalateto #emt-emailExplain howto add anaccountingfieldExplainbill paysyncsHelp acustomerupdate aCOA / AcccategoryDo a T2callbackHelp withvisible/invisiblefieldsTroubleshoota statementsyncTroubleshoot areimbursementsyncWorkwithQBOHelp withmatching atransaction toa bill paymentin ERPHelp withBill PayapprovalflowsMerge avendorprofileHelpsomeonewith 5+RampaccountsHelp withsyncinga POHelp acustomer marka txn as synced(that isn’tactuallysynced)Ask acustomerfor IIF fileEscalateto Risk forBill PayexpediteEscalate toFraud Opsfor Bill PayfraudResolve arecurringbill issueEscalate toEngineeringCustomerreached outabout a checkthat wasn’tcashedCustomerreaches outabout a ERPyou’ve neverheard ofSubmit afeaturerequest forBill PayEscalate toAccountingConsultantResolve anaccountingreconciliationticketTell acustomerhow to syncsomethingWorkwithUCSVExplain howsyncing to theFX Loss/Gainaccount worksResolvea syncerrorWorkwithSAGEHelp with aninternationalbill paymentEscalate toengineeringfor bill payCancel aBillPaymentReversea BillPaymentTell a customerthey’re nolonger eligiblefor Internationalbill payHelp acustomer un-synctransactionsin RampSolve aProcurementticketResolve amulti-entitiy billpay issueHelp acustomerupdate avendor’snameWorkwithNetsuiteEscalate toengineeringforaccountingResolve amulti-enitityaccountingissueHelp withMicrosoftBusinessIntegrationHelp withadvancedaccountingrulesResolve aBill Pay taxsupportissueExplain howto inputvendorcreditHave a ticketwhere youneed toescalate towiseTell a customerhow to reopentheiraccountingperiodSolve a chatthat wasescalatedfrom T1Help acustomer setup theiraccountingintegrationEscalateto #emt-emailExplain howto add anaccountingfieldExplainbill paysyncsHelp acustomerupdate aCOA / AcccategoryDo a T2callbackHelp withvisible/invisiblefields

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot a statement sync
  2. Troubleshoot a reimbursement sync
  3. Work with QBO
  4. Help with matching a transaction to a bill payment in ERP
  5. Help with Bill Pay approval flows
  6. Merge a vendor profile
  7. Help someone with 5+ Ramp accounts
  8. Help with syncing a PO
  9. Help a customer mark a txn as synced (that isn’t actually synced)
  10. Ask a customer for IIF file
  11. Escalate to Risk for Bill Pay expedite
  12. Escalate to Fraud Ops for Bill Pay fraud
  13. Resolve a recurring bill issue
  14. Escalate to Engineering
  15. Customer reached out about a check that wasn’t cashed
  16. Customer reaches out about a ERP you’ve never heard of
  17. Submit a feature request for Bill Pay
  18. Escalate to Accounting Consultant
  19. Resolve an accounting reconciliation ticket
  20. Tell a customer how to sync something
  21. Work with UCSV
  22. Explain how syncing to the FX Loss/Gain account works
  23. Resolve a sync error
  24. Work with SAGE
  25. Help with an international bill payment
  26. Escalate to engineering for bill pay
  27. Cancel a Bill Payment
  28. Reverse a Bill Payment
  29. Tell a customer they’re no longer eligible for International bill pay
  30. Help a customer un-sync transactions in Ramp
  31. Solve a Procurement ticket
  32. Resolve a multi-entitiy bill pay issue
  33. Help a customer update a vendor’s name
  34. Work with Netsuite
  35. Escalate to engineering for accounting
  36. Resolve a multi-enitity accounting issue
  37. Help with Microsoft Business Integration
  38. Help with advanced accounting rules
  39. Resolve a Bill Pay tax support issue
  40. Explain how to input vendor credit
  41. Have a ticket where you need to escalate to wise
  42. Tell a customer how to reopen their accounting period
  43. Solve a chat that was escalated from T1
  44. Help a customer set up their accounting integration
  45. Escalate to #emt-email
  46. Explain how to add an accounting field
  47. Explain bill pay syncs
  48. Help a customer update a COA / Acc category
  49. Do a T2 callback
  50. Help with visible/invisible fields