Customerreached outabout a checkthat wasn’tcashedMerge avendorprofileEscalate toFraud Opsfor Bill PayfraudTell acustomerhow to syncsomethingExplain howto add anaccountingfieldReversea BillPaymentHelp withsyncinga POHelp withadvancedaccountingrulesSolve aProcurementticketWorkwithQBOResolve amulti-enitityaccountingissueCustomerreaches outabout a ERPyou’ve neverheard ofEscalate toengineeringforaccountingResolve aBill Pay taxsupportissueResolve anaccountingreconciliationticketHelp acustomer marka txn as synced(that isn’tactuallysynced)Submit afeaturerequest forBill PayTroubleshoot areimbursementsyncHelp withBill PayapprovalflowsEscalate toAccountingConsultantEscalateto #emt-emailResolvea syncerrorHave a ticketwhere youneed toescalate towiseHelp acustomer setup theiraccountingintegrationExplain howto inputvendorcreditHelpsomeonewith 5+RampaccountsHelp with aninternationalbill paymentTell a customerhow to reopentheiraccountingperiodHelp withMicrosoftBusinessIntegrationWorkwithUCSVExplainbill paysyncsCancel aBillPaymentHelp acustomerupdate avendor’snameWorkwithNetsuiteDo a T2callbackTell a customerthey’re nolonger eligiblefor Internationalbill paySolve a chatthat wasescalatedfrom T1WorkwithSAGEEscalateto Risk forBill PayexpediteEscalate toEngineeringHelp acustomer un-synctransactionsin RampHelp withvisible/invisiblefieldsTroubleshoota statementsyncHelp withmatching atransaction toa bill paymentin ERPAsk acustomerfor IIF fileResolve amulti-entitiy billpay issueExplain howsyncing to theFX Loss/Gainaccount worksHelp acustomerupdate aCOA / AcccategoryEscalate toengineeringfor bill payResolve arecurringbill issueCustomerreached outabout a checkthat wasn’tcashedMerge avendorprofileEscalate toFraud Opsfor Bill PayfraudTell acustomerhow to syncsomethingExplain howto add anaccountingfieldReversea BillPaymentHelp withsyncinga POHelp withadvancedaccountingrulesSolve aProcurementticketWorkwithQBOResolve amulti-enitityaccountingissueCustomerreaches outabout a ERPyou’ve neverheard ofEscalate toengineeringforaccountingResolve aBill Pay taxsupportissueResolve anaccountingreconciliationticketHelp acustomer marka txn as synced(that isn’tactuallysynced)Submit afeaturerequest forBill PayTroubleshoot areimbursementsyncHelp withBill PayapprovalflowsEscalate toAccountingConsultantEscalateto #emt-emailResolvea syncerrorHave a ticketwhere youneed toescalate towiseHelp acustomer setup theiraccountingintegrationExplain howto inputvendorcreditHelpsomeonewith 5+RampaccountsHelp with aninternationalbill paymentTell a customerhow to reopentheiraccountingperiodHelp withMicrosoftBusinessIntegrationWorkwithUCSVExplainbill paysyncsCancel aBillPaymentHelp acustomerupdate avendor’snameWorkwithNetsuiteDo a T2callbackTell a customerthey’re nolonger eligiblefor Internationalbill paySolve a chatthat wasescalatedfrom T1WorkwithSAGEEscalateto Risk forBill PayexpediteEscalate toEngineeringHelp acustomer un-synctransactionsin RampHelp withvisible/invisiblefieldsTroubleshoota statementsyncHelp withmatching atransaction toa bill paymentin ERPAsk acustomerfor IIF fileResolve amulti-entitiy billpay issueExplain howsyncing to theFX Loss/Gainaccount worksHelp acustomerupdate aCOA / AcccategoryEscalate toengineeringfor bill payResolve arecurringbill issue

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer reached out about a check that wasn’t cashed
  2. Merge a vendor profile
  3. Escalate to Fraud Ops for Bill Pay fraud
  4. Tell a customer how to sync something
  5. Explain how to add an accounting field
  6. Reverse a Bill Payment
  7. Help with syncing a PO
  8. Help with advanced accounting rules
  9. Solve a Procurement ticket
  10. Work with QBO
  11. Resolve a multi-enitity accounting issue
  12. Customer reaches out about a ERP you’ve never heard of
  13. Escalate to engineering for accounting
  14. Resolve a Bill Pay tax support issue
  15. Resolve an accounting reconciliation ticket
  16. Help a customer mark a txn as synced (that isn’t actually synced)
  17. Submit a feature request for Bill Pay
  18. Troubleshoot a reimbursement sync
  19. Help with Bill Pay approval flows
  20. Escalate to Accounting Consultant
  21. Escalate to #emt-email
  22. Resolve a sync error
  23. Have a ticket where you need to escalate to wise
  24. Help a customer set up their accounting integration
  25. Explain how to input vendor credit
  26. Help someone with 5+ Ramp accounts
  27. Help with an international bill payment
  28. Tell a customer how to reopen their accounting period
  29. Help with Microsoft Business Integration
  30. Work with UCSV
  31. Explain bill pay syncs
  32. Cancel a Bill Payment
  33. Help a customer update a vendor’s name
  34. Work with Netsuite
  35. Do a T2 callback
  36. Tell a customer they’re no longer eligible for International bill pay
  37. Solve a chat that was escalated from T1
  38. Work with SAGE
  39. Escalate to Risk for Bill Pay expedite
  40. Escalate to Engineering
  41. Help a customer un-sync transactions in Ramp
  42. Help with visible/invisible fields
  43. Troubleshoot a statement sync
  44. Help with matching a transaction to a bill payment in ERP
  45. Ask a customer for IIF file
  46. Resolve a multi-entitiy bill pay issue
  47. Explain how syncing to the FX Loss/Gain account works
  48. Help a customer update a COA / Acc category
  49. Escalate to engineering for bill pay
  50. Resolve a recurring bill issue