Reversea BillPaymentAsk acustomerfor IIF fileEscalateto #emt-emailHelp withBill PayapprovalflowsCustomerreaches outabout a ERPyou’ve neverheard ofTell a customerthey’re nolonger eligiblefor Internationalbill payMerge avendorprofileEscalate toengineeringfor bill payHelp withsyncinga POWorkwithQBOTell a customerhow to reopentheiraccountingperiodHelpsomeonewith 5+RampaccountsExplain howto inputvendorcreditEscalateto Risk forBill PayexpediteEscalate toAccountingConsultantHelp acustomerupdate aCOA / AcccategoryResolve aBill Pay taxsupportissueResolve amulti-enitityaccountingissueResolve arecurringbill issueHelp withMicrosoftBusinessIntegrationTell acustomerhow to syncsomethingCancel aBillPaymentHelp withadvancedaccountingrulesTroubleshoot areimbursementsyncWorkwithUCSVResolvea syncerrorTroubleshoota statementsyncHelp acustomer setup theiraccountingintegrationExplain howsyncing to theFX Loss/Gainaccount worksExplain howto add anaccountingfieldResolve amulti-entitiy billpay issueHelp withvisible/invisiblefieldsSubmit afeaturerequest forBill PayWorkwithNetsuiteHelp with aninternationalbill paymentHelp withmatching atransaction toa bill paymentin ERPSolve aProcurementticketCustomerreached outabout a checkthat wasn’tcashedEscalate toEngineeringSolve a chatthat wasescalatedfrom T1Explainbill paysyncsResolve anaccountingreconciliationticketEscalate toengineeringforaccountingWorkwithSAGEHave a ticketwhere youneed toescalate towiseHelp acustomerupdate avendor’snameDo a T2callbackHelp acustomer un-synctransactionsin RampHelp acustomer marka txn as synced(that isn’tactuallysynced)Escalate toFraud Opsfor Bill PayfraudReversea BillPaymentAsk acustomerfor IIF fileEscalateto #emt-emailHelp withBill PayapprovalflowsCustomerreaches outabout a ERPyou’ve neverheard ofTell a customerthey’re nolonger eligiblefor Internationalbill payMerge avendorprofileEscalate toengineeringfor bill payHelp withsyncinga POWorkwithQBOTell a customerhow to reopentheiraccountingperiodHelpsomeonewith 5+RampaccountsExplain howto inputvendorcreditEscalateto Risk forBill PayexpediteEscalate toAccountingConsultantHelp acustomerupdate aCOA / AcccategoryResolve aBill Pay taxsupportissueResolve amulti-enitityaccountingissueResolve arecurringbill issueHelp withMicrosoftBusinessIntegrationTell acustomerhow to syncsomethingCancel aBillPaymentHelp withadvancedaccountingrulesTroubleshoot areimbursementsyncWorkwithUCSVResolvea syncerrorTroubleshoota statementsyncHelp acustomer setup theiraccountingintegrationExplain howsyncing to theFX Loss/Gainaccount worksExplain howto add anaccountingfieldResolve amulti-entitiy billpay issueHelp withvisible/invisiblefieldsSubmit afeaturerequest forBill PayWorkwithNetsuiteHelp with aninternationalbill paymentHelp withmatching atransaction toa bill paymentin ERPSolve aProcurementticketCustomerreached outabout a checkthat wasn’tcashedEscalate toEngineeringSolve a chatthat wasescalatedfrom T1Explainbill paysyncsResolve anaccountingreconciliationticketEscalate toengineeringforaccountingWorkwithSAGEHave a ticketwhere youneed toescalate towiseHelp acustomerupdate avendor’snameDo a T2callbackHelp acustomer un-synctransactionsin RampHelp acustomer marka txn as synced(that isn’tactuallysynced)Escalate toFraud Opsfor Bill Payfraud

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reverse a Bill Payment
  2. Ask a customer for IIF file
  3. Escalate to #emt-email
  4. Help with Bill Pay approval flows
  5. Customer reaches out about a ERP you’ve never heard of
  6. Tell a customer they’re no longer eligible for International bill pay
  7. Merge a vendor profile
  8. Escalate to engineering for bill pay
  9. Help with syncing a PO
  10. Work with QBO
  11. Tell a customer how to reopen their accounting period
  12. Help someone with 5+ Ramp accounts
  13. Explain how to input vendor credit
  14. Escalate to Risk for Bill Pay expedite
  15. Escalate to Accounting Consultant
  16. Help a customer update a COA / Acc category
  17. Resolve a Bill Pay tax support issue
  18. Resolve a multi-enitity accounting issue
  19. Resolve a recurring bill issue
  20. Help with Microsoft Business Integration
  21. Tell a customer how to sync something
  22. Cancel a Bill Payment
  23. Help with advanced accounting rules
  24. Troubleshoot a reimbursement sync
  25. Work with UCSV
  26. Resolve a sync error
  27. Troubleshoot a statement sync
  28. Help a customer set up their accounting integration
  29. Explain how syncing to the FX Loss/Gain account works
  30. Explain how to add an accounting field
  31. Resolve a multi-entitiy bill pay issue
  32. Help with visible/invisible fields
  33. Submit a feature request for Bill Pay
  34. Work with Netsuite
  35. Help with an international bill payment
  36. Help with matching a transaction to a bill payment in ERP
  37. Solve a Procurement ticket
  38. Customer reached out about a check that wasn’t cashed
  39. Escalate to Engineering
  40. Solve a chat that was escalated from T1
  41. Explain bill pay syncs
  42. Resolve an accounting reconciliation ticket
  43. Escalate to engineering for accounting
  44. Work with SAGE
  45. Have a ticket where you need to escalate to wise
  46. Help a customer update a vendor’s name
  47. Do a T2 callback
  48. Help a customer un-sync transactions in Ramp
  49. Help a customer mark a txn as synced (that isn’t actually synced)
  50. Escalate to Fraud Ops for Bill Pay fraud