Resolve aBill Pay taxsupportissueDo a T2callbackEscalate toEngineeringWorkwithSAGECustomerreaches outabout a ERPyou’ve neverheard ofEscalate toengineeringforaccountingHelp withMicrosoftBusinessIntegrationHelpsomeonewith 5+RampaccountsReversea BillPaymentExplain howsyncing to theFX Loss/Gainaccount worksResolve anaccountingreconciliationticketResolvea syncerrorHelp withBill PayapprovalflowsExplain howto inputvendorcreditWorkwithUCSVResolve arecurringbill issueEscalate toFraud Opsfor Bill PayfraudHelp withsyncinga POExplain howto add anaccountingfieldAsk acustomerfor IIF fileTroubleshoota statementsyncResolve amulti-enitityaccountingissueHelp withadvancedaccountingrulesHave a ticketwhere youneed toescalate towiseWorkwithNetsuiteHelp acustomer setup theiraccountingintegrationEscalateto Risk forBill PayexpediteWorkwithQBOTell a customerthey’re nolonger eligiblefor Internationalbill payHelp withvisible/invisiblefieldsTroubleshoot areimbursementsyncMerge avendorprofileHelp acustomer un-synctransactionsin RampResolve amulti-entitiy billpay issueSolve aProcurementticketHelp withmatching atransaction toa bill paymentin ERPHelp with aninternationalbill paymentHelp acustomerupdate aCOA / AcccategoryEscalateto #emt-emailHelp acustomer marka txn as synced(that isn’tactuallysynced)Escalate toengineeringfor bill payEscalate toAccountingConsultantTell a customerhow to reopentheiraccountingperiodExplainbill paysyncsSubmit afeaturerequest forBill PayHelp acustomerupdate avendor’snameCancel aBillPaymentTell acustomerhow to syncsomethingSolve a chatthat wasescalatedfrom T1Customerreached outabout a checkthat wasn’tcashedResolve aBill Pay taxsupportissueDo a T2callbackEscalate toEngineeringWorkwithSAGECustomerreaches outabout a ERPyou’ve neverheard ofEscalate toengineeringforaccountingHelp withMicrosoftBusinessIntegrationHelpsomeonewith 5+RampaccountsReversea BillPaymentExplain howsyncing to theFX Loss/Gainaccount worksResolve anaccountingreconciliationticketResolvea syncerrorHelp withBill PayapprovalflowsExplain howto inputvendorcreditWorkwithUCSVResolve arecurringbill issueEscalate toFraud Opsfor Bill PayfraudHelp withsyncinga POExplain howto add anaccountingfieldAsk acustomerfor IIF fileTroubleshoota statementsyncResolve amulti-enitityaccountingissueHelp withadvancedaccountingrulesHave a ticketwhere youneed toescalate towiseWorkwithNetsuiteHelp acustomer setup theiraccountingintegrationEscalateto Risk forBill PayexpediteWorkwithQBOTell a customerthey’re nolonger eligiblefor Internationalbill payHelp withvisible/invisiblefieldsTroubleshoot areimbursementsyncMerge avendorprofileHelp acustomer un-synctransactionsin RampResolve amulti-entitiy billpay issueSolve aProcurementticketHelp withmatching atransaction toa bill paymentin ERPHelp with aninternationalbill paymentHelp acustomerupdate aCOA / AcccategoryEscalateto #emt-emailHelp acustomer marka txn as synced(that isn’tactuallysynced)Escalate toengineeringfor bill payEscalate toAccountingConsultantTell a customerhow to reopentheiraccountingperiodExplainbill paysyncsSubmit afeaturerequest forBill PayHelp acustomerupdate avendor’snameCancel aBillPaymentTell acustomerhow to syncsomethingSolve a chatthat wasescalatedfrom T1Customerreached outabout a checkthat wasn’tcashed

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a Bill Pay tax support issue
  2. Do a T2 callback
  3. Escalate to Engineering
  4. Work with SAGE
  5. Customer reaches out about a ERP you’ve never heard of
  6. Escalate to engineering for accounting
  7. Help with Microsoft Business Integration
  8. Help someone with 5+ Ramp accounts
  9. Reverse a Bill Payment
  10. Explain how syncing to the FX Loss/Gain account works
  11. Resolve an accounting reconciliation ticket
  12. Resolve a sync error
  13. Help with Bill Pay approval flows
  14. Explain how to input vendor credit
  15. Work with UCSV
  16. Resolve a recurring bill issue
  17. Escalate to Fraud Ops for Bill Pay fraud
  18. Help with syncing a PO
  19. Explain how to add an accounting field
  20. Ask a customer for IIF file
  21. Troubleshoot a statement sync
  22. Resolve a multi-enitity accounting issue
  23. Help with advanced accounting rules
  24. Have a ticket where you need to escalate to wise
  25. Work with Netsuite
  26. Help a customer set up their accounting integration
  27. Escalate to Risk for Bill Pay expedite
  28. Work with QBO
  29. Tell a customer they’re no longer eligible for International bill pay
  30. Help with visible/invisible fields
  31. Troubleshoot a reimbursement sync
  32. Merge a vendor profile
  33. Help a customer un-sync transactions in Ramp
  34. Resolve a multi-entitiy bill pay issue
  35. Solve a Procurement ticket
  36. Help with matching a transaction to a bill payment in ERP
  37. Help with an international bill payment
  38. Help a customer update a COA / Acc category
  39. Escalate to #emt-email
  40. Help a customer mark a txn as synced (that isn’t actually synced)
  41. Escalate to engineering for bill pay
  42. Escalate to Accounting Consultant
  43. Tell a customer how to reopen their accounting period
  44. Explain bill pay syncs
  45. Submit a feature request for Bill Pay
  46. Help a customer update a vendor’s name
  47. Cancel a Bill Payment
  48. Tell a customer how to sync something
  49. Solve a chat that was escalated from T1
  50. Customer reached out about a check that wasn’t cashed