Help withsyncinga POSolve aProcurementticketTroubleshoota statementsyncEscalate toAccountingConsultantHelp with aninternationalbill paymentExplain howsyncing to theFX Loss/Gainaccount worksResolve arecurringbill issueResolvea syncerrorSubmit afeaturerequest forBill PayCancel aBillPaymentTell a customerthey’re nolonger eligiblefor Internationalbill payHelp withBill PayapprovalflowsHelp withvisible/invisiblefieldsEscalate toengineeringfor bill payHelp withadvancedaccountingrulesEscalate toFraud Opsfor Bill PayfraudExplainbill paysyncsHelp acustomer setup theiraccountingintegrationCustomerreached outabout a checkthat wasn’tcashedResolve aBill Pay taxsupportissueSolve a chatthat wasescalatedfrom T1Have a ticketwhere youneed toescalate towiseWorkwithNetsuiteReversea BillPaymentWorkwithUCSVMerge avendorprofileWorkwithSAGETell a customerhow to reopentheiraccountingperiodResolve amulti-enitityaccountingissueHelp acustomerupdate aCOA / AcccategoryHelp withmatching atransaction toa bill paymentin ERPEscalate toengineeringforaccountingHelp acustomer un-synctransactionsin RampExplain howto inputvendorcreditWorkwithQBOHelpsomeonewith 5+RampaccountsResolve amulti-entitiy billpay issueEscalate toEngineeringHelp withMicrosoftBusinessIntegrationCustomerreaches outabout a ERPyou’ve neverheard ofAsk acustomerfor IIF fileTroubleshoot areimbursementsyncEscalateto Risk forBill PayexpediteEscalateto #emt-emailHelp acustomerupdate avendor’snameDo a T2callbackExplain howto add anaccountingfieldTell acustomerhow to syncsomethingHelp acustomer marka txn as synced(that isn’tactuallysynced)Resolve anaccountingreconciliationticketHelp withsyncinga POSolve aProcurementticketTroubleshoota statementsyncEscalate toAccountingConsultantHelp with aninternationalbill paymentExplain howsyncing to theFX Loss/Gainaccount worksResolve arecurringbill issueResolvea syncerrorSubmit afeaturerequest forBill PayCancel aBillPaymentTell a customerthey’re nolonger eligiblefor Internationalbill payHelp withBill PayapprovalflowsHelp withvisible/invisiblefieldsEscalate toengineeringfor bill payHelp withadvancedaccountingrulesEscalate toFraud Opsfor Bill PayfraudExplainbill paysyncsHelp acustomer setup theiraccountingintegrationCustomerreached outabout a checkthat wasn’tcashedResolve aBill Pay taxsupportissueSolve a chatthat wasescalatedfrom T1Have a ticketwhere youneed toescalate towiseWorkwithNetsuiteReversea BillPaymentWorkwithUCSVMerge avendorprofileWorkwithSAGETell a customerhow to reopentheiraccountingperiodResolve amulti-enitityaccountingissueHelp acustomerupdate aCOA / AcccategoryHelp withmatching atransaction toa bill paymentin ERPEscalate toengineeringforaccountingHelp acustomer un-synctransactionsin RampExplain howto inputvendorcreditWorkwithQBOHelpsomeonewith 5+RampaccountsResolve amulti-entitiy billpay issueEscalate toEngineeringHelp withMicrosoftBusinessIntegrationCustomerreaches outabout a ERPyou’ve neverheard ofAsk acustomerfor IIF fileTroubleshoot areimbursementsyncEscalateto Risk forBill PayexpediteEscalateto #emt-emailHelp acustomerupdate avendor’snameDo a T2callbackExplain howto add anaccountingfieldTell acustomerhow to syncsomethingHelp acustomer marka txn as synced(that isn’tactuallysynced)Resolve anaccountingreconciliationticket

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help with syncing a PO
  2. Solve a Procurement ticket
  3. Troubleshoot a statement sync
  4. Escalate to Accounting Consultant
  5. Help with an international bill payment
  6. Explain how syncing to the FX Loss/Gain account works
  7. Resolve a recurring bill issue
  8. Resolve a sync error
  9. Submit a feature request for Bill Pay
  10. Cancel a Bill Payment
  11. Tell a customer they’re no longer eligible for International bill pay
  12. Help with Bill Pay approval flows
  13. Help with visible/invisible fields
  14. Escalate to engineering for bill pay
  15. Help with advanced accounting rules
  16. Escalate to Fraud Ops for Bill Pay fraud
  17. Explain bill pay syncs
  18. Help a customer set up their accounting integration
  19. Customer reached out about a check that wasn’t cashed
  20. Resolve a Bill Pay tax support issue
  21. Solve a chat that was escalated from T1
  22. Have a ticket where you need to escalate to wise
  23. Work with Netsuite
  24. Reverse a Bill Payment
  25. Work with UCSV
  26. Merge a vendor profile
  27. Work with SAGE
  28. Tell a customer how to reopen their accounting period
  29. Resolve a multi-enitity accounting issue
  30. Help a customer update a COA / Acc category
  31. Help with matching a transaction to a bill payment in ERP
  32. Escalate to engineering for accounting
  33. Help a customer un-sync transactions in Ramp
  34. Explain how to input vendor credit
  35. Work with QBO
  36. Help someone with 5+ Ramp accounts
  37. Resolve a multi-entitiy bill pay issue
  38. Escalate to Engineering
  39. Help with Microsoft Business Integration
  40. Customer reaches out about a ERP you’ve never heard of
  41. Ask a customer for IIF file
  42. Troubleshoot a reimbursement sync
  43. Escalate to Risk for Bill Pay expedite
  44. Escalate to #emt-email
  45. Help a customer update a vendor’s name
  46. Do a T2 callback
  47. Explain how to add an accounting field
  48. Tell a customer how to sync something
  49. Help a customer mark a txn as synced (that isn’t actually synced)
  50. Resolve an accounting reconciliation ticket