Resolve amulti-enitityaccountingissueHelp acustomer un-synctransactionsin RampEscalate toFraud Opsfor Bill PayfraudHelp acustomerupdate avendor’snameEscalate toengineeringforaccountingResolvea syncerrorHelp acustomer setup theiraccountingintegrationHave a ticketwhere youneed toescalate towiseHelp acustomer marka txn as synced(that isn’tactuallysynced)WorkwithUCSVEscalate toAccountingConsultantWorkwithQBOTell acustomerhow to syncsomethingSolve a chatthat wasescalatedfrom T1Help withadvancedaccountingrulesExplain howto add anaccountingfieldTell a customerthey’re nolonger eligiblefor Internationalbill payResolve amulti-entitiy billpay issueSubmit afeaturerequest forBill PayEscalateto #emt-emailExplainbill paysyncsReversea BillPaymentResolve anaccountingreconciliationticketResolve aBill Pay taxsupportissueWorkwithNetsuiteEscalateto Risk forBill PayexpediteDo a T2callbackHelp withBill PayapprovalflowsMerge avendorprofileAsk acustomerfor IIF fileHelp withmatching atransaction toa bill paymentin ERPTroubleshoota statementsyncEscalate toEngineeringExplain howto inputvendorcreditHelp acustomerupdate aCOA / AcccategoryEscalate toengineeringfor bill payHelpsomeonewith 5+RampaccountsSolve aProcurementticketTroubleshoot areimbursementsyncExplain howsyncing to theFX Loss/Gainaccount worksTell a customerhow to reopentheiraccountingperiodCancel aBillPaymentWorkwithSAGECustomerreached outabout a checkthat wasn’tcashedResolve arecurringbill issueCustomerreaches outabout a ERPyou’ve neverheard ofHelp withsyncinga POHelp withMicrosoftBusinessIntegrationHelp withvisible/invisiblefieldsHelp with aninternationalbill paymentResolve amulti-enitityaccountingissueHelp acustomer un-synctransactionsin RampEscalate toFraud Opsfor Bill PayfraudHelp acustomerupdate avendor’snameEscalate toengineeringforaccountingResolvea syncerrorHelp acustomer setup theiraccountingintegrationHave a ticketwhere youneed toescalate towiseHelp acustomer marka txn as synced(that isn’tactuallysynced)WorkwithUCSVEscalate toAccountingConsultantWorkwithQBOTell acustomerhow to syncsomethingSolve a chatthat wasescalatedfrom T1Help withadvancedaccountingrulesExplain howto add anaccountingfieldTell a customerthey’re nolonger eligiblefor Internationalbill payResolve amulti-entitiy billpay issueSubmit afeaturerequest forBill PayEscalateto #emt-emailExplainbill paysyncsReversea BillPaymentResolve anaccountingreconciliationticketResolve aBill Pay taxsupportissueWorkwithNetsuiteEscalateto Risk forBill PayexpediteDo a T2callbackHelp withBill PayapprovalflowsMerge avendorprofileAsk acustomerfor IIF fileHelp withmatching atransaction toa bill paymentin ERPTroubleshoota statementsyncEscalate toEngineeringExplain howto inputvendorcreditHelp acustomerupdate aCOA / AcccategoryEscalate toengineeringfor bill payHelpsomeonewith 5+RampaccountsSolve aProcurementticketTroubleshoot areimbursementsyncExplain howsyncing to theFX Loss/Gainaccount worksTell a customerhow to reopentheiraccountingperiodCancel aBillPaymentWorkwithSAGECustomerreached outabout a checkthat wasn’tcashedResolve arecurringbill issueCustomerreaches outabout a ERPyou’ve neverheard ofHelp withsyncinga POHelp withMicrosoftBusinessIntegrationHelp withvisible/invisiblefieldsHelp with aninternationalbill payment

Beat The Heat - T2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a multi-enitity accounting issue
  2. Help a customer un-sync transactions in Ramp
  3. Escalate to Fraud Ops for Bill Pay fraud
  4. Help a customer update a vendor’s name
  5. Escalate to engineering for accounting
  6. Resolve a sync error
  7. Help a customer set up their accounting integration
  8. Have a ticket where you need to escalate to wise
  9. Help a customer mark a txn as synced (that isn’t actually synced)
  10. Work with UCSV
  11. Escalate to Accounting Consultant
  12. Work with QBO
  13. Tell a customer how to sync something
  14. Solve a chat that was escalated from T1
  15. Help with advanced accounting rules
  16. Explain how to add an accounting field
  17. Tell a customer they’re no longer eligible for International bill pay
  18. Resolve a multi-entitiy bill pay issue
  19. Submit a feature request for Bill Pay
  20. Escalate to #emt-email
  21. Explain bill pay syncs
  22. Reverse a Bill Payment
  23. Resolve an accounting reconciliation ticket
  24. Resolve a Bill Pay tax support issue
  25. Work with Netsuite
  26. Escalate to Risk for Bill Pay expedite
  27. Do a T2 callback
  28. Help with Bill Pay approval flows
  29. Merge a vendor profile
  30. Ask a customer for IIF file
  31. Help with matching a transaction to a bill payment in ERP
  32. Troubleshoot a statement sync
  33. Escalate to Engineering
  34. Explain how to input vendor credit
  35. Help a customer update a COA / Acc category
  36. Escalate to engineering for bill pay
  37. Help someone with 5+ Ramp accounts
  38. Solve a Procurement ticket
  39. Troubleshoot a reimbursement sync
  40. Explain how syncing to the FX Loss/Gain account works
  41. Tell a customer how to reopen their accounting period
  42. Cancel a Bill Payment
  43. Work with SAGE
  44. Customer reached out about a check that wasn’t cashed
  45. Resolve a recurring bill issue
  46. Customer reaches out about a ERP you’ve never heard of
  47. Help with syncing a PO
  48. Help with Microsoft Business Integration
  49. Help with visible/invisible fields
  50. Help with an international bill payment