Sent asnail-mailmailingCaller callsOC by wrongnamemultiple timesin one callCaller livesin the samecounty/areaas OCHandleda difficultcallerMadecallerlaughTransferredfrom theCountySubmittedSNBCChoiceForm"I'm notangry atYOU"Caller fromcounty OChas neverhad a callerfrom beforeCaller thinkstheir managedcare plan isseparate fromMAMA-TEFRAcaller1 hour callfor 5minutequestionTransferredcaller toSLLUsedMedicareChatBackgroundnoise tooloud to hearcallerCaller inpublic placeduring thecallCaller hangsup while OCismidsentenceCalled justbeforechangingstatus tobreakMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksConducteda MNITSClient asksif we cansend thema textCaller wantsto talk to anOC butdoesn't knowtheir nameTechIssues:(Client useda Try-It toolthemselvesOpeneda BLUchatCaller lookingfor medicaltransportationCallerhasMNCareCaller intheir vehicleduring thecallUsedLanguageLine forinterpretingCaller getsMedicareandMedicaidmixed upCountyhold timeunder 5minutesCaller hasthe samename asOCInterpretedASL callCaller islooking forlegalassistanceReferralto FAcaseSendingROI andupload siteinstructionsVerifiedguardianshipReferredto as a"LinkageLine"Caller stateswe are their10th calltodaySent asnail-mailmailingCaller callsOC by wrongnamemultiple timesin one callCaller livesin the samecounty/areaas OCHandleda difficultcallerMadecallerlaughTransferredfrom theCountySubmittedSNBCChoiceForm"I'm notangry atYOU"Caller fromcounty OChas neverhad a callerfrom beforeCaller thinkstheir managedcare plan isseparate fromMAMA-TEFRAcaller1 hour callfor 5minutequestionTransferredcaller toSLLUsedMedicareChatBackgroundnoise tooloud to hearcallerCaller inpublic placeduring thecallCaller hangsup while OCismidsentenceCalled justbeforechangingstatus tobreakMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksConducteda MNITSClient asksif we cansend thema textCaller wantsto talk to anOC butdoesn't knowtheir nameTechIssues:(Client useda Try-It toolthemselvesOpeneda BLUchatCaller lookingfor medicaltransportationCallerhasMNCareCaller intheir vehicleduring thecallUsedLanguageLine forinterpretingCaller getsMedicareandMedicaidmixed upCountyhold timeunder 5minutesCaller hasthe samename asOCInterpretedASL callCaller islooking forlegalassistanceReferralto FAcaseSendingROI andupload siteinstructionsVerifiedguardianshipReferredto as a"LinkageLine"Caller stateswe are their10th calltoday

Disability Hub Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a snail-mail mailing
  2. Caller calls OC by wrong name multiple times in one call
  3. Caller lives in the same county/area as OC
  4. Handled a difficult caller
  5. Made caller laugh
  6. Transferred from the County
  7. Submitted SNBC Choice Form
  8. "I'm not angry at YOU"
  9. Caller from county OC has never had a caller from before
  10. Caller thinks their managed care plan is separate from MA
  11. MA-TEFRA caller
  12. 1 hour call for 5 minute question
  13. Transferred caller to SLL
  14. Used Medicare Chat
  15. Background noise too loud to hear caller
  16. Caller in public place during the call
  17. Caller hangs up while OC is midsentence
  18. Called just before changing status to break
  19. MNITS reveals insurance is completely different from what Caller thinks
  20. Conducted a MNITS
  21. Client asks if we can send them a text
  22. Caller wants to talk to an OC but doesn't know their name
  23. Tech Issues :(
  24. Client used a Try-It tool themselves
  25. Opened a BLU chat
  26. Caller looking for medical transportation
  27. Caller has MNCare
  28. Caller in their vehicle during the call
  29. Used Language Line for interpreting
  30. Caller gets Medicare and Medicaid mixed up
  31. County hold time under 5 minutes
  32. Caller has the same name as OC
  33. Interpreted ASL call
  34. Caller is looking for legal assistance
  35. Referral to FA case
  36. Sending ROI and upload site instructions
  37. Verified guardianship
  38. Referred to as a "Linkage Line"
  39. Caller states we are their 10th call today