(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Conducted a MNITS
Used Medicare Chat
Caller looking for medical transportation
Referral to FA case
Called just before changing status to break
Sent a snail-mail mailing
Caller states we are their 10th call today
Caller in their vehicle during the call
County hold time under 5 minutes
Verified guardianship
Client used a Try-It tool themselves
Caller has the same name as OC
Caller lives in the same county/area as OC
Tech Issues :(
Opened a BLU chat
MA-TEFRA caller
Sending ROI and upload site instructions
Handled a difficult caller
MNITS reveals insurance is completely different from what Caller thinks
Caller gets Medicare and Medicaid mixed up
Made caller laugh
Submitted SNBC Choice Form
Caller thinks their managed care plan is separate from MA
Caller hangs up while OC is midsentence
Caller has MNCare
Transferred from the County
Used Language Line for interpreting
"I'm not angry at YOU"
Interpreted ASL call
Caller in public place during the call
Caller is looking for legal assistance
Transferred caller to SLL
Referred to as a "Linkage Line"
Background noise too loud to hear caller
Caller wants to talk to an OC but doesn't know their name
Caller from county OC has never had a caller from before
1 hour call for 5 minute question
Caller calls OC by wrong name multiple times in one call
