Caller hasthe samename asOCSent asnail-mailmailingCaller lookingfor medicaltransportationTransferredcaller toSLLUsedLanguageLine forinterpretingCaller inpublic placeduring thecallUsedMedicareChatCountyhold timeunder 5minutesCaller hangsup while OCismidsentenceBackgroundnoise tooloud to hearcallerCaller livesin the samecounty/areaas OCCaller getsMedicareandMedicaidmixed upCaller wantsto talk to anOC butdoesn't knowtheir nameReferralto FAcaseClient useda Try-It toolthemselvesTechIssues:(SendingROI andupload siteinstructionsMA-TEFRAcallerCaller stateswe are their10th calltodayMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller thinkstheir managedcare plan isseparate fromMACaller fromcounty OChas neverhad a callerfrom before"I'm notangry atYOU"1 hour callfor 5minutequestionCaller islooking forlegalassistanceReferredto as a"LinkageLine"MadecallerlaughSubmittedSNBCChoiceFormOpeneda BLUchatTransferredfrom theCountyClient asksif we cansend thema textInterpretedASL callConducteda MNITSHandleda difficultcallerVerifiedguardianshipCallerhasMNCareCalled justbeforechangingstatus tobreakCaller callsOC by wrongnamemultiple timesin one callCaller intheir vehicleduring thecallCaller hasthe samename asOCSent asnail-mailmailingCaller lookingfor medicaltransportationTransferredcaller toSLLUsedLanguageLine forinterpretingCaller inpublic placeduring thecallUsedMedicareChatCountyhold timeunder 5minutesCaller hangsup while OCismidsentenceBackgroundnoise tooloud to hearcallerCaller livesin the samecounty/areaas OCCaller getsMedicareandMedicaidmixed upCaller wantsto talk to anOC butdoesn't knowtheir nameReferralto FAcaseClient useda Try-It toolthemselvesTechIssues:(SendingROI andupload siteinstructionsMA-TEFRAcallerCaller stateswe are their10th calltodayMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller thinkstheir managedcare plan isseparate fromMACaller fromcounty OChas neverhad a callerfrom before"I'm notangry atYOU"1 hour callfor 5minutequestionCaller islooking forlegalassistanceReferredto as a"LinkageLine"MadecallerlaughSubmittedSNBCChoiceFormOpeneda BLUchatTransferredfrom theCountyClient asksif we cansend thema textInterpretedASL callConducteda MNITSHandleda difficultcallerVerifiedguardianshipCallerhasMNCareCalled justbeforechangingstatus tobreakCaller callsOC by wrongnamemultiple timesin one callCaller intheir vehicleduring thecall

Disability Hub Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller has the same name as OC
  2. Sent a snail-mail mailing
  3. Caller looking for medical transportation
  4. Transferred caller to SLL
  5. Used Language Line for interpreting
  6. Caller in public place during the call
  7. Used Medicare Chat
  8. County hold time under 5 minutes
  9. Caller hangs up while OC is midsentence
  10. Background noise too loud to hear caller
  11. Caller lives in the same county/area as OC
  12. Caller gets Medicare and Medicaid mixed up
  13. Caller wants to talk to an OC but doesn't know their name
  14. Referral to FA case
  15. Client used a Try-It tool themselves
  16. Tech Issues :(
  17. Sending ROI and upload site instructions
  18. MA-TEFRA caller
  19. Caller states we are their 10th call today
  20. MNITS reveals insurance is completely different from what Caller thinks
  21. Caller thinks their managed care plan is separate from MA
  22. Caller from county OC has never had a caller from before
  23. "I'm not angry at YOU"
  24. 1 hour call for 5 minute question
  25. Caller is looking for legal assistance
  26. Referred to as a "Linkage Line"
  27. Made caller laugh
  28. Submitted SNBC Choice Form
  29. Opened a BLU chat
  30. Transferred from the County
  31. Client asks if we can send them a text
  32. Interpreted ASL call
  33. Conducted a MNITS
  34. Handled a difficult caller
  35. Verified guardianship
  36. Caller has MNCare
  37. Called just before changing status to break
  38. Caller calls OC by wrong name multiple times in one call
  39. Caller in their vehicle during the call