(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Client asks if we can send them a text
MNITS reveals insurance is completely different from what Caller thinks
Caller gets Medicare and Medicaid mixed up
Caller looking for medical transportation
Referred to as a "Linkage Line"
Used Medicare Chat
Submitted SNBC Choice Form
County hold time under 5 minutes
Sending ROI and upload site instructions
Caller in their vehicle during the call
Interpreted ASL call
Handled a difficult caller
Made caller laugh
Caller lives in the same county/area as OC
Transferred from the County
"I'm not angry at YOU"
Transferred caller to SLL
Opened a BLU chat
Caller states we are their 10th call today
Tech Issues :(
Caller wants to talk to an OC but doesn't know their name
Client used a Try-It tool themselves
Sent a snail-mail mailing
Caller has the same name as OC
Called just before changing status to break
Caller hangs up while OC is midsentence
Caller has MNCare
Caller calls OC by wrong name multiple times in one call
Verified guardianship
Conducted a MNITS
Caller thinks their managed care plan is separate from MA
Caller in public place during the call
MA-TEFRA caller
1 hour call for 5 minute question
Background noise too loud to hear caller
Used Language Line for interpreting
Caller from county OC has never had a caller from before
