(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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MA-TEFRA caller
Caller has MNCare
Conducted a MNITS
"I'm not angry at YOU"
Verified guardianship
Tech Issues :(
Sending ROI and upload site instructions
Caller wants to talk to an OC but doesn't know their name
MNITS reveals insurance is completely different from what Caller thinks
Referred to as a "Linkage Line"
Caller lives in the same county/area as OC
Transferred caller to SLL
Handled a difficult caller
Submitted SNBC Choice Form
Background noise too loud to hear caller
1 hour call for 5 minute question
Used Language Line for interpreting
Caller looking for medical transportation
Caller calls OC by wrong name multiple times in one call
Made caller laugh
Caller in their vehicle during the call
Client used a Try-It tool themselves
Caller in public place during the call
Sent a snail-mail mailing
Caller hangs up while OC is midsentence
Client asks if we can send them a text
Caller gets Medicare and Medicaid mixed up
Caller states we are their 10th call today
Called just before changing status to break
County hold time under 5 minutes
Caller is looking for legal assistance
Caller thinks their managed care plan is separate from MA
Caller has the same name as OC
Opened a BLU chat
Used Medicare Chat
Interpreted ASL call
Caller from county OC has never had a caller from before
