(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Referral to FA case
MNITS reveals insurance is completely different from what Caller thinks
MA-TEFRA caller
Caller thinks their managed care plan is separate from MA
Used Language Line for interpreting
Used Medicare Chat
Caller has the same name as OC
Tech Issues :(
Made caller laugh
Referred to as a "Linkage Line"
Client used a Try-It tool themselves
Caller wants to talk to an OC but doesn't know their name
Caller in their vehicle during the call
Caller looking for medical transportation
"I'm not angry at YOU"
Called just before changing status to break
Caller lives in the same county/area as OC
Caller in public place during the call
Sent a snail-mail mailing
Client asks if we can send them a text
Interpreted ASL call
Transferred caller to SLL
Sending ROI and upload site instructions
1 hour call for 5 minute question
Caller states we are their 10th call today
Verified guardianship
Submitted SNBC Choice Form
Handled a difficult caller
Transferred from the County
Caller from county OC has never had a caller from before
County hold time under 5 minutes
Caller is looking for legal assistance
Opened a BLU chat
Background noise too loud to hear caller
Caller has MNCare
Caller gets Medicare and Medicaid mixed up
Caller hangs up while OC is midsentence
Conducted a MNITS
Caller calls OC by wrong name multiple times in one call
