(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tech Issues :(
Referred to as a "Linkage Line"
Handled a difficult caller
Sent a snail-mail mailing
Interpreted ASL call
Verified guardianship
Caller looking for medical transportation
Caller lives in the same county/area as OC
Referral to FA case
Caller wants to talk to an OC but doesn't know their name
Caller in their vehicle during the call
Made caller laugh
Background noise too loud to hear caller
Caller is looking for legal assistance
Conducted a MNITS
Caller gets Medicare and Medicaid mixed up
Client used a Try-It tool themselves
Used Medicare Chat
Used Language Line for interpreting
Transferred caller to SLL
"I'm not angry at YOU"
Client asks if we can send them a text
MA-TEFRA caller
Caller thinks their managed care plan is separate from MA
Sending ROI and upload site instructions
Caller has MNCare
Caller hangs up while OC is midsentence
MNITS reveals insurance is completely different from what Caller thinks
Caller states we are their 10th call today
Submitted SNBC Choice Form
Caller in public place during the call
County hold time under 5 minutes
Transferred from the County
Opened a BLU chat
Caller calls OC by wrong name multiple times in one call
Called just before changing status to break
Caller has the same name as OC
1 hour call for 5 minute question
Caller from county OC has never had a caller from before
