(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transferred caller to SLL
1 hour call for 5 minute question
Caller thinks their managed care plan is separate from MA
Conducted a MNITS
Background noise too loud to hear caller
Caller is looking for legal assistance
Opened a BLU chat
Caller from county OC has never had a caller from before
"I'm not angry at YOU"
Caller has MNCare
Sending ROI and upload site instructions
Verified guardianship
Caller looking for medical transportation
Used Medicare Chat
MA-TEFRA caller
Caller in their vehicle during the call
Tech Issues :(
County hold time under 5 minutes
Client asks if we can send them a text
Referred to as a "Linkage Line"
Client used a Try-It tool themselves
Caller hangs up while OC is midsentence
Caller calls OC by wrong name multiple times in one call
Referral to FA case
Submitted SNBC Choice Form
Used Language Line for interpreting
Handled a difficult caller
Transferred from the County
Interpreted ASL call
Caller gets Medicare and Medicaid mixed up
Caller in public place during the call
MNITS reveals insurance is completely different from what Caller thinks
Called just before changing status to break
Caller lives in the same county/area as OC
Made caller laugh
Caller has the same name as OC
Sent a snail-mail mailing
Caller states we are their 10th call today
Caller wants to talk to an OC but doesn't know their name
