(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Opened a BLU chat
Caller from county OC has never had a caller from before
Caller in public place during the call
Caller hangs up while OC is midsentence
Sent a snail-mail mailing
Called just before changing status to break
Interpreted ASL call
Caller states we are their 10th call today
Used Language Line for interpreting
Submitted SNBC Choice Form
Handled a difficult caller
Caller has the same name as OC
Client used a Try-It tool themselves
Caller wants to talk to an OC but doesn't know their name
Used Medicare Chat
Caller calls OC by wrong name multiple times in one call
Caller thinks their managed care plan is separate from MA
MA-TEFRA caller
Caller is looking for legal assistance
"I'm not angry at YOU"
Transferred caller to SLL
Tech Issues :(
Referral to FA case
1 hour call for 5 minute question
Made caller laugh
Client asks if we can send them a text
Caller gets Medicare and Medicaid mixed up
Referred to as a "Linkage Line"
Caller in their vehicle during the call
County hold time under 5 minutes
Background noise too loud to hear caller
Caller looking for medical transportation
Transferred from the County
Conducted a MNITS
Caller lives in the same county/area as OC
Caller has MNCare
Sending ROI and upload site instructions
Verified guardianship
MNITS reveals insurance is completely different from what Caller thinks
