Referredto as a"LinkageLine"Caller stateswe are their10th calltodayMA-TEFRAcallerCaller inpublic placeduring thecallCaller lookingfor medicaltransportationOpeneda BLUchatCaller islooking forlegalassistanceHandleda difficultcallerConducteda MNITSCaller wantsto talk to anOC butdoesn't knowtheir name1 hour callfor 5minutequestionReferralto FAcaseClient asksif we cansend thema textCaller livesin the samecounty/areaas OCVerifiedguardianshipCaller getsMedicareandMedicaidmixed upCaller callsOC by wrongnamemultiple timesin one callClient useda Try-It toolthemselvesSendingROI andupload siteinstructionsSubmittedSNBCChoiceFormMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCountyhold timeunder 5minutesCaller fromcounty OChas neverhad a callerfrom beforeCaller thinkstheir managedcare plan isseparate fromMATransferredfrom theCountyCaller hasthe samename asOCUsedMedicareChatBackgroundnoise tooloud to hearcallerCaller hangsup while OCismidsentence"I'm notangry atYOU"Caller intheir vehicleduring thecallCallerhasMNCareTechIssues:(Called justbeforechangingstatus tobreakSent asnail-mailmailingInterpretedASL callMadecallerlaughTransferredcaller toSLLUsedLanguageLine forinterpretingReferredto as a"LinkageLine"Caller stateswe are their10th calltodayMA-TEFRAcallerCaller inpublic placeduring thecallCaller lookingfor medicaltransportationOpeneda BLUchatCaller islooking forlegalassistanceHandleda difficultcallerConducteda MNITSCaller wantsto talk to anOC butdoesn't knowtheir name1 hour callfor 5minutequestionReferralto FAcaseClient asksif we cansend thema textCaller livesin the samecounty/areaas OCVerifiedguardianshipCaller getsMedicareandMedicaidmixed upCaller callsOC by wrongnamemultiple timesin one callClient useda Try-It toolthemselvesSendingROI andupload siteinstructionsSubmittedSNBCChoiceFormMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCountyhold timeunder 5minutesCaller fromcounty OChas neverhad a callerfrom beforeCaller thinkstheir managedcare plan isseparate fromMATransferredfrom theCountyCaller hasthe samename asOCUsedMedicareChatBackgroundnoise tooloud to hearcallerCaller hangsup while OCismidsentence"I'm notangry atYOU"Caller intheir vehicleduring thecallCallerhasMNCareTechIssues:(Called justbeforechangingstatus tobreakSent asnail-mailmailingInterpretedASL callMadecallerlaughTransferredcaller toSLLUsedLanguageLine forinterpreting

Disability Hub Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred to as a "Linkage Line"
  2. Caller states we are their 10th call today
  3. MA-TEFRA caller
  4. Caller in public place during the call
  5. Caller looking for medical transportation
  6. Opened a BLU chat
  7. Caller is looking for legal assistance
  8. Handled a difficult caller
  9. Conducted a MNITS
  10. Caller wants to talk to an OC but doesn't know their name
  11. 1 hour call for 5 minute question
  12. Referral to FA case
  13. Client asks if we can send them a text
  14. Caller lives in the same county/area as OC
  15. Verified guardianship
  16. Caller gets Medicare and Medicaid mixed up
  17. Caller calls OC by wrong name multiple times in one call
  18. Client used a Try-It tool themselves
  19. Sending ROI and upload site instructions
  20. Submitted SNBC Choice Form
  21. MNITS reveals insurance is completely different from what Caller thinks
  22. County hold time under 5 minutes
  23. Caller from county OC has never had a caller from before
  24. Caller thinks their managed care plan is separate from MA
  25. Transferred from the County
  26. Caller has the same name as OC
  27. Used Medicare Chat
  28. Background noise too loud to hear caller
  29. Caller hangs up while OC is midsentence
  30. "I'm not angry at YOU"
  31. Caller in their vehicle during the call
  32. Caller has MNCare
  33. Tech Issues :(
  34. Called just before changing status to break
  35. Sent a snail-mail mailing
  36. Interpreted ASL call
  37. Made caller laugh
  38. Transferred caller to SLL
  39. Used Language Line for interpreting