Client asksif we cansend thema textMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller getsMedicareandMedicaidmixed upCaller lookingfor medicaltransportationReferredto as a"LinkageLine"UsedMedicareChatSubmittedSNBCChoiceFormCountyhold timeunder 5minutesSendingROI andupload siteinstructionsCaller intheir vehicleduring thecallInterpretedASL callHandleda difficultcallerMadecallerlaughCaller livesin the samecounty/areaas OCTransferredfrom theCounty"I'm notangry atYOU"Transferredcaller toSLLOpeneda BLUchatCaller stateswe are their10th calltodayTechIssues:(Caller wantsto talk to anOC butdoesn't knowtheir nameClient useda Try-It toolthemselvesSent asnail-mailmailingCaller hasthe samename asOCCalled justbeforechangingstatus tobreakCaller hangsup while OCismidsentenceCallerhasMNCareCaller callsOC by wrongnamemultiple timesin one callVerifiedguardianshipConducteda MNITSCaller thinkstheir managedcare plan isseparate fromMACaller inpublic placeduring thecallMA-TEFRAcaller1 hour callfor 5minutequestionBackgroundnoise tooloud to hearcallerUsedLanguageLine forinterpretingCaller fromcounty OChas neverhad a callerfrom beforeReferralto FAcaseCaller islooking forlegalassistanceClient asksif we cansend thema textMNITS revealsinsurance iscompletelydifferent fromwhat CallerthinksCaller getsMedicareandMedicaidmixed upCaller lookingfor medicaltransportationReferredto as a"LinkageLine"UsedMedicareChatSubmittedSNBCChoiceFormCountyhold timeunder 5minutesSendingROI andupload siteinstructionsCaller intheir vehicleduring thecallInterpretedASL callHandleda difficultcallerMadecallerlaughCaller livesin the samecounty/areaas OCTransferredfrom theCounty"I'm notangry atYOU"Transferredcaller toSLLOpeneda BLUchatCaller stateswe are their10th calltodayTechIssues:(Caller wantsto talk to anOC butdoesn't knowtheir nameClient useda Try-It toolthemselvesSent asnail-mailmailingCaller hasthe samename asOCCalled justbeforechangingstatus tobreakCaller hangsup while OCismidsentenceCallerhasMNCareCaller callsOC by wrongnamemultiple timesin one callVerifiedguardianshipConducteda MNITSCaller thinkstheir managedcare plan isseparate fromMACaller inpublic placeduring thecallMA-TEFRAcaller1 hour callfor 5minutequestionBackgroundnoise tooloud to hearcallerUsedLanguageLine forinterpretingCaller fromcounty OChas neverhad a callerfrom beforeReferralto FAcaseCaller islooking forlegalassistance

Disability Hub Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client asks if we can send them a text
  2. MNITS reveals insurance is completely different from what Caller thinks
  3. Caller gets Medicare and Medicaid mixed up
  4. Caller looking for medical transportation
  5. Referred to as a "Linkage Line"
  6. Used Medicare Chat
  7. Submitted SNBC Choice Form
  8. County hold time under 5 minutes
  9. Sending ROI and upload site instructions
  10. Caller in their vehicle during the call
  11. Interpreted ASL call
  12. Handled a difficult caller
  13. Made caller laugh
  14. Caller lives in the same county/area as OC
  15. Transferred from the County
  16. "I'm not angry at YOU"
  17. Transferred caller to SLL
  18. Opened a BLU chat
  19. Caller states we are their 10th call today
  20. Tech Issues :(
  21. Caller wants to talk to an OC but doesn't know their name
  22. Client used a Try-It tool themselves
  23. Sent a snail-mail mailing
  24. Caller has the same name as OC
  25. Called just before changing status to break
  26. Caller hangs up while OC is midsentence
  27. Caller has MNCare
  28. Caller calls OC by wrong name multiple times in one call
  29. Verified guardianship
  30. Conducted a MNITS
  31. Caller thinks their managed care plan is separate from MA
  32. Caller in public place during the call
  33. MA-TEFRA caller
  34. 1 hour call for 5 minute question
  35. Background noise too loud to hear caller
  36. Used Language Line for interpreting
  37. Caller from county OC has never had a caller from before
  38. Referral to FA case
  39. Caller is looking for legal assistance