(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Background noise too loud to hear caller
Referral to FA case
Client asks if we can send them a text
MNITS reveals insurance is completely different from what Caller thinks
1 hour call for 5 minute question
Transferred from the County
Caller thinks their managed care plan is separate from MA
Caller lives in the same county/area as OC
Caller hangs up while OC is midsentence
Interpreted ASL call
Caller gets Medicare and Medicaid mixed up
Sending ROI and upload site instructions
Called just before changing status to break
Opened a BLU chat
Caller has MNCare
County hold time under 5 minutes
Tech Issues :(
Used Language Line for interpreting
Caller calls OC by wrong name multiple times in one call
Transferred caller to SLL
Submitted SNBC Choice Form
Caller is looking for legal assistance
MA-TEFRA caller
Caller states we are their 10th call today
Handled a difficult caller
Caller in public place during the call
Made caller laugh
"I'm not angry at YOU"
Conducted a MNITS
Verified guardianship
Caller has the same name as OC
Caller wants to talk to an OC but doesn't know their name
Caller looking for medical transportation
Sent a snail-mail mailing
Referred to as a "Linkage Line"
Used Medicare Chat
Client used a Try-It tool themselves
Caller from county OC has never had a caller from before
