called acustomerto follow-upassistedwithcustomerprint requestlearnedsomethingnew thisweekwalkcustomerto acollectionbrowsedHooplacomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?helpedout acolleaguehavehandled adifficultcustomerdirectsomeoneto anotherlibraryhave helpedcustomerscan adocumenthaveprintedfrom amobilereceivedgifts by asatisfiedcustomerbecamefriendswtith acustomerexceededcustomerexpectationsexploredHooplaexploredHooplasuggesteda bookusedan e-readerreferredaprogrammade acustomersmilevisiteddigitalhubused adatabasetroubleshoota copiermachineacknowledgea customercomplaintcalled acustomerto follow-upassistedwithcustomerprint requestlearnedsomethingnew thisweekwalkcustomerto acollectionbrowsedHooplacomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?helpedout acolleaguehavehandled adifficultcustomerdirectsomeoneto anotherlibraryhave helpedcustomerscan adocumenthaveprintedfrom amobilereceivedgifts by asatisfiedcustomerbecamefriendswtith acustomerexceededcustomerexpectationsexploredHooplaexploredHooplasuggesteda bookusedan e-readerreferredaprogrammade acustomersmilevisiteddigitalhubused adatabasetroubleshoota copiermachineacknowledgea customercomplaint

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
N
4
O
5
N
6
B
7
B
8
B
9
O
10
B
11
N
12
I
13
B
14
O
15
G
16
N N
17
G
18
I
19
G
20
G
21
G
22
O
23
I
24
O
  1. I-called a customer to follow-up
  2. I-assisted with customer print request
  3. N-learned something new this week
  4. O-walk customer to a collection
  5. N-browsed Hoopla
  6. B-comfortable using TPL website
  7. B-asked: Are you satisfied with the service?
  8. B-helped out a colleague
  9. O-have handled a difficult customer
  10. B-direct someone to another library
  11. N-have helped customer scan a document
  12. I-have printed from a mobile
  13. B-received gifts by a satisfied customer
  14. O-became friends wtith a customer
  15. G-exceeded customer expectations
  16. N-explored Hoopla
    N-explored Hoopla
  17. G-suggested a book
  18. I- used an e-reader
  19. G-referred a program
  20. G-made a customer smile
  21. G-visited digital hub
  22. O-used a database
  23. I-troubleshoot a copier machine
  24. O-acknowledge a customer complaint