becamefriendswtith acustomerexceededcustomerexpectationssuggesteda bookreferredaprogramtroubleshoota copiermachinehave helpedcustomerscan adocumentwalkcustomerto acollectionusedan e-readerassistedwithcustomerprint requesthelpedout acolleaguecalled acustomerto follow-upmade acustomersmileused adatabasedirectsomeoneto anotherlibraryreceivedgifts by asatisfiedcustomervisiteddigitalhubhaveprintedfrom amobileacknowledgea customercomplaintasked: Areyou satisfiedwith theservice?comfortableusing TPLwebsitebrowsedHooplalearnedsomethingnew thisweekhavehandled adifficultcustomerexploredHooplaexploredHooplabecamefriendswtith acustomerexceededcustomerexpectationssuggesteda bookreferredaprogramtroubleshoota copiermachinehave helpedcustomerscan adocumentwalkcustomerto acollectionusedan e-readerassistedwithcustomerprint requesthelpedout acolleaguecalled acustomerto follow-upmade acustomersmileused adatabasedirectsomeoneto anotherlibraryreceivedgifts by asatisfiedcustomervisiteddigitalhubhaveprintedfrom amobileacknowledgea customercomplaintasked: Areyou satisfiedwith theservice?comfortableusing TPLwebsitebrowsedHooplalearnedsomethingnew thisweekhavehandled adifficultcustomerexploredHooplaexploredHoopla

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
G
5
I
6
N
7
O
8
I
9
I
10
B
11
I
12
G
13
O
14
B
15
B
16
G
17
I
18
O
19
B
20
B
21
N
22
N
23
O
24
N N
  1. O-became friends wtith a customer
  2. G-exceeded customer expectations
  3. G-suggested a book
  4. G-referred a program
  5. I-troubleshoot a copier machine
  6. N-have helped customer scan a document
  7. O-walk customer to a collection
  8. I- used an e-reader
  9. I-assisted with customer print request
  10. B-helped out a colleague
  11. I-called a customer to follow-up
  12. G-made a customer smile
  13. O-used a database
  14. B-direct someone to another library
  15. B-received gifts by a satisfied customer
  16. G-visited digital hub
  17. I-have printed from a mobile
  18. O-acknowledge a customer complaint
  19. B-asked: Are you satisfied with the service?
  20. B-comfortable using TPL website
  21. N-browsed Hoopla
  22. N-learned something new this week
  23. O-have handled a difficult customer
  24. N-explored Hoopla
    N-explored Hoopla