called acustomerto follow-uphelpedout acolleaguesuggesteda bookusedan e-readerbecamefriendswtith acustomertroubleshoota copiermachinereferredaprogramreceivedgifts by asatisfiedcustomerwalkcustomerto acollectionassistedwithcustomerprint requestvisiteddigitalhubused adatabasehavehandled adifficultcustomercomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?exceededcustomerexpectationsdirectsomeoneto anotherlibrarymade acustomersmileexploredHooplaexploredHooplalearnedsomethingnew thisweekhaveprintedfrom amobilehave helpedcustomerscan adocumentbrowsedHooplaacknowledgea customercomplaintcalled acustomerto follow-uphelpedout acolleaguesuggesteda bookusedan e-readerbecamefriendswtith acustomertroubleshoota copiermachinereferredaprogramreceivedgifts by asatisfiedcustomerwalkcustomerto acollectionassistedwithcustomerprint requestvisiteddigitalhubused adatabasehavehandled adifficultcustomercomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?exceededcustomerexpectationsdirectsomeoneto anotherlibrarymade acustomersmileexploredHooplaexploredHooplalearnedsomethingnew thisweekhaveprintedfrom amobilehave helpedcustomerscan adocumentbrowsedHooplaacknowledgea customercomplaint

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
G
4
I
5
O
6
I
7
G
8
B
9
O
10
I
11
G
12
O
13
O
14
B
15
B
16
G
17
B
18
G
19
N N
20
N
21
I
22
N
23
N
24
O
  1. I-called a customer to follow-up
  2. B-helped out a colleague
  3. G-suggested a book
  4. I- used an e-reader
  5. O-became friends wtith a customer
  6. I-troubleshoot a copier machine
  7. G-referred a program
  8. B-received gifts by a satisfied customer
  9. O-walk customer to a collection
  10. I-assisted with customer print request
  11. G-visited digital hub
  12. O-used a database
  13. O-have handled a difficult customer
  14. B-comfortable using TPL website
  15. B-asked: Are you satisfied with the service?
  16. G-exceeded customer expectations
  17. B-direct someone to another library
  18. G-made a customer smile
  19. N-explored Hoopla
    N-explored Hoopla
  20. N-learned something new this week
  21. I-have printed from a mobile
  22. N-have helped customer scan a document
  23. N-browsed Hoopla
  24. O-acknowledge a customer complaint