helpedout acolleagueacknowledgea customercomplaintwalkcustomerto acollectionhave helpedcustomerscan adocumentcalled acustomerto follow-upreceivedgifts by asatisfiedcustomercomfortableusing TPLwebsiteexploredHooplaexploredHooplaused adatabasevisiteddigitalhubmade acustomersmileusedan e-readerdirectsomeoneto anotherlibrarysuggesteda booktroubleshoota copiermachinebecamefriendswtith acustomerlearnedsomethingnew thisweekassistedwithcustomerprint requesthaveprintedfrom amobileasked: Areyou satisfiedwith theservice?referredaprogrambrowsedHooplahavehandled adifficultcustomerexceededcustomerexpectationshelpedout acolleagueacknowledgea customercomplaintwalkcustomerto acollectionhave helpedcustomerscan adocumentcalled acustomerto follow-upreceivedgifts by asatisfiedcustomercomfortableusing TPLwebsiteexploredHooplaexploredHooplaused adatabasevisiteddigitalhubmade acustomersmileusedan e-readerdirectsomeoneto anotherlibrarysuggesteda booktroubleshoota copiermachinebecamefriendswtith acustomerlearnedsomethingnew thisweekassistedwithcustomerprint requesthaveprintedfrom amobileasked: Areyou satisfiedwith theservice?referredaprogrambrowsedHooplahavehandled adifficultcustomerexceededcustomerexpectations

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
N
5
I
6
B
7
B
8
N N
9
O
10
G
11
G
12
I
13
B
14
G
15
I
16
O
17
N
18
I
19
I
20
B
21
G
22
N
23
O
24
G
  1. B-helped out a colleague
  2. O-acknowledge a customer complaint
  3. O-walk customer to a collection
  4. N-have helped customer scan a document
  5. I-called a customer to follow-up
  6. B-received gifts by a satisfied customer
  7. B-comfortable using TPL website
  8. N-explored Hoopla
    N-explored Hoopla
  9. O-used a database
  10. G-visited digital hub
  11. G-made a customer smile
  12. I- used an e-reader
  13. B-direct someone to another library
  14. G-suggested a book
  15. I-troubleshoot a copier machine
  16. O-became friends wtith a customer
  17. N-learned something new this week
  18. I-assisted with customer print request
  19. I-have printed from a mobile
  20. B-asked: Are you satisfied with the service?
  21. G-referred a program
  22. N-browsed Hoopla
  23. O-have handled a difficult customer
  24. G-exceeded customer expectations