walkcustomerto acollectionhelpedout acolleaguehavehandled adifficultcustomervisiteddigitalhubused adatabasebrowsedHooplausedan e-readercalled acustomerto follow-upassistedwithcustomerprint requesttroubleshoota copiermachinehaveprintedfrom amobileacknowledgea customercomplaintmade acustomersmilelearnedsomethingnew thisweeksuggesteda bookasked: Areyou satisfiedwith theservice?receivedgifts by asatisfiedcustomerhave helpedcustomerscan adocumentexceededcustomerexpectationsreferredaprogramcomfortableusing TPLwebsitedirectsomeoneto anotherlibraryexploredHooplaexploredHooplabecamefriendswtith acustomerwalkcustomerto acollectionhelpedout acolleaguehavehandled adifficultcustomervisiteddigitalhubused adatabasebrowsedHooplausedan e-readercalled acustomerto follow-upassistedwithcustomerprint requesttroubleshoota copiermachinehaveprintedfrom amobileacknowledgea customercomplaintmade acustomersmilelearnedsomethingnew thisweeksuggesteda bookasked: Areyou satisfiedwith theservice?receivedgifts by asatisfiedcustomerhave helpedcustomerscan adocumentexceededcustomerexpectationsreferredaprogramcomfortableusing TPLwebsitedirectsomeoneto anotherlibraryexploredHooplaexploredHooplabecamefriendswtith acustomer

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
G
5
O
6
N
7
I
8
I
9
I
10
I
11
I
12
O
13
G
14
N
15
G
16
B
17
B
18
N
19
G
20
G
21
B
22
B
23
N N
24
O
  1. O-walk customer to a collection
  2. B-helped out a colleague
  3. O-have handled a difficult customer
  4. G-visited digital hub
  5. O-used a database
  6. N-browsed Hoopla
  7. I- used an e-reader
  8. I-called a customer to follow-up
  9. I-assisted with customer print request
  10. I-troubleshoot a copier machine
  11. I-have printed from a mobile
  12. O-acknowledge a customer complaint
  13. G-made a customer smile
  14. N-learned something new this week
  15. G-suggested a book
  16. B-asked: Are you satisfied with the service?
  17. B-received gifts by a satisfied customer
  18. N-have helped customer scan a document
  19. G-exceeded customer expectations
  20. G-referred a program
  21. B-comfortable using TPL website
  22. B-direct someone to another library
  23. N-explored Hoopla
    N-explored Hoopla
  24. O-became friends wtith a customer