called acustomerto follow-upexploredHooplaexploredHooplacomfortableusing TPLwebsitelearnedsomethingnew thisweekused adatabasereferredaprogrambrowsedHooplamade acustomersmileacknowledgea customercomplaintdirectsomeoneto anotherlibraryusedan e-readervisiteddigitalhubassistedwithcustomerprint requesttroubleshoota copiermachinesuggesteda bookhave helpedcustomerscan adocumenthavehandled adifficultcustomerexceededcustomerexpectationshelpedout acolleagueasked: Areyou satisfiedwith theservice?becamefriendswtith acustomerhaveprintedfrom amobilereceivedgifts by asatisfiedcustomerwalkcustomerto acollectioncalled acustomerto follow-upexploredHooplaexploredHooplacomfortableusing TPLwebsitelearnedsomethingnew thisweekused adatabasereferredaprogrambrowsedHooplamade acustomersmileacknowledgea customercomplaintdirectsomeoneto anotherlibraryusedan e-readervisiteddigitalhubassistedwithcustomerprint requesttroubleshoota copiermachinesuggesteda bookhave helpedcustomerscan adocumenthavehandled adifficultcustomerexceededcustomerexpectationshelpedout acolleagueasked: Areyou satisfiedwith theservice?becamefriendswtith acustomerhaveprintedfrom amobilereceivedgifts by asatisfiedcustomerwalkcustomerto acollection

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N N
3
B
4
N
5
O
6
G
7
N
8
G
9
O
10
B
11
I
12
G
13
I
14
I
15
G
16
N
17
O
18
G
19
B
20
B
21
O
22
I
23
B
24
O
  1. I-called a customer to follow-up
  2. N-explored Hoopla
    N-explored Hoopla
  3. B-comfortable using TPL website
  4. N-learned something new this week
  5. O-used a database
  6. G-referred a program
  7. N-browsed Hoopla
  8. G-made a customer smile
  9. O-acknowledge a customer complaint
  10. B-direct someone to another library
  11. I- used an e-reader
  12. G-visited digital hub
  13. I-assisted with customer print request
  14. I-troubleshoot a copier machine
  15. G-suggested a book
  16. N-have helped customer scan a document
  17. O-have handled a difficult customer
  18. G-exceeded customer expectations
  19. B-helped out a colleague
  20. B-asked: Are you satisfied with the service?
  21. O-became friends wtith a customer
  22. I-have printed from a mobile
  23. B-received gifts by a satisfied customer
  24. O-walk customer to a collection