assistedwithcustomerprint requesthavehandled adifficultcustomerdirectsomeoneto anotherlibraryexceededcustomerexpectationscalled acustomerto follow-uphelpedout acolleaguecomfortableusing TPLwebsitehave helpedcustomerscan adocumenthaveprintedfrom amobilevisiteddigitalhubtroubleshoota copiermachineasked: Areyou satisfiedwith theservice?exploredHooplaexploredHooplaacknowledgea customercomplaintusedan e-readersuggesteda bookbecamefriendswtith acustomerbrowsedHooplawalkcustomerto acollectionreceivedgifts by asatisfiedcustomerreferredaprogramlearnedsomethingnew thisweekused adatabasemade acustomersmileassistedwithcustomerprint requesthavehandled adifficultcustomerdirectsomeoneto anotherlibraryexceededcustomerexpectationscalled acustomerto follow-uphelpedout acolleaguecomfortableusing TPLwebsitehave helpedcustomerscan adocumenthaveprintedfrom amobilevisiteddigitalhubtroubleshoota copiermachineasked: Areyou satisfiedwith theservice?exploredHooplaexploredHooplaacknowledgea customercomplaintusedan e-readersuggesteda bookbecamefriendswtith acustomerbrowsedHooplawalkcustomerto acollectionreceivedgifts by asatisfiedcustomerreferredaprogramlearnedsomethingnew thisweekused adatabasemade acustomersmile

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
G
5
I
6
B
7
B
8
N
9
I
10
G
11
I
12
B
13
N N
14
O
15
I
16
G
17
O
18
N
19
O
20
B
21
G
22
N
23
O
24
G
  1. I-assisted with customer print request
  2. O-have handled a difficult customer
  3. B-direct someone to another library
  4. G-exceeded customer expectations
  5. I-called a customer to follow-up
  6. B-helped out a colleague
  7. B-comfortable using TPL website
  8. N-have helped customer scan a document
  9. I-have printed from a mobile
  10. G-visited digital hub
  11. I-troubleshoot a copier machine
  12. B-asked: Are you satisfied with the service?
  13. N-explored Hoopla
    N-explored Hoopla
  14. O-acknowledge a customer complaint
  15. I- used an e-reader
  16. G-suggested a book
  17. O-became friends wtith a customer
  18. N-browsed Hoopla
  19. O-walk customer to a collection
  20. B-received gifts by a satisfied customer
  21. G-referred a program
  22. N-learned something new this week
  23. O-used a database
  24. G-made a customer smile