visiteddigitalhubhelpedout acolleagueassistedwithcustomerprint requesthave helpedcustomerscan adocumenthavehandled adifficultcustomerexploredHooplaexploredHooplacomfortableusing TPLwebsitemade acustomersmiledirectsomeoneto anotherlibrarybecamefriendswtith acustomerwalkcustomerto acollectionasked: Areyou satisfiedwith theservice?usedan e-readerreferredaprogramhaveprintedfrom amobileacknowledgea customercomplaintused adatabaseexceededcustomerexpectationscalled acustomerto follow-upbrowsedHooplalearnedsomethingnew thisweeksuggesteda bookreceivedgifts by asatisfiedcustomertroubleshoota copiermachinevisiteddigitalhubhelpedout acolleagueassistedwithcustomerprint requesthave helpedcustomerscan adocumenthavehandled adifficultcustomerexploredHooplaexploredHooplacomfortableusing TPLwebsitemade acustomersmiledirectsomeoneto anotherlibrarybecamefriendswtith acustomerwalkcustomerto acollectionasked: Areyou satisfiedwith theservice?usedan e-readerreferredaprogramhaveprintedfrom amobileacknowledgea customercomplaintused adatabaseexceededcustomerexpectationscalled acustomerto follow-upbrowsedHooplalearnedsomethingnew thisweeksuggesteda bookreceivedgifts by asatisfiedcustomertroubleshoota copiermachine

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
N
5
O
6
N N
7
B
8
G
9
B
10
O
11
O
12
B
13
I
14
G
15
I
16
O
17
O
18
G
19
I
20
N
21
N
22
G
23
B
24
I
  1. G-visited digital hub
  2. B-helped out a colleague
  3. I-assisted with customer print request
  4. N-have helped customer scan a document
  5. O-have handled a difficult customer
  6. N-explored Hoopla
    N-explored Hoopla
  7. B-comfortable using TPL website
  8. G-made a customer smile
  9. B-direct someone to another library
  10. O-became friends wtith a customer
  11. O-walk customer to a collection
  12. B-asked: Are you satisfied with the service?
  13. I- used an e-reader
  14. G-referred a program
  15. I-have printed from a mobile
  16. O-acknowledge a customer complaint
  17. O-used a database
  18. G-exceeded customer expectations
  19. I-called a customer to follow-up
  20. N-browsed Hoopla
  21. N-learned something new this week
  22. G-suggested a book
  23. B-received gifts by a satisfied customer
  24. I-troubleshoot a copier machine