havehandled adifficultcustomerusedan e-readervisiteddigitalhubcomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?acknowledgea customercomplaintcalled acustomerto follow-upexploredHooplaexploredHooplasuggesteda bookreceivedgifts by asatisfiedcustomerhave helpedcustomerscan adocumentreferredaprogrambecamefriendswtith acustomerhelpedout acolleaguehaveprintedfrom amobileexceededcustomerexpectationstroubleshoota copiermachinelearnedsomethingnew thisweekbrowsedHooplaused adatabaseassistedwithcustomerprint requestwalkcustomerto acollectiondirectsomeoneto anotherlibrarymade acustomersmilehavehandled adifficultcustomerusedan e-readervisiteddigitalhubcomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?acknowledgea customercomplaintcalled acustomerto follow-upexploredHooplaexploredHooplasuggesteda bookreceivedgifts by asatisfiedcustomerhave helpedcustomerscan adocumentreferredaprogrambecamefriendswtith acustomerhelpedout acolleaguehaveprintedfrom amobileexceededcustomerexpectationstroubleshoota copiermachinelearnedsomethingnew thisweekbrowsedHooplaused adatabaseassistedwithcustomerprint requestwalkcustomerto acollectiondirectsomeoneto anotherlibrarymade acustomersmile

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
G
4
B
5
B
6
O
7
I
8
N N
9
G
10
B
11
N
12
G
13
O
14
B
15
I
16
G
17
I
18
N
19
N
20
O
21
I
22
O
23
B
24
G
  1. O-have handled a difficult customer
  2. I- used an e-reader
  3. G-visited digital hub
  4. B-comfortable using TPL website
  5. B-asked: Are you satisfied with the service?
  6. O-acknowledge a customer complaint
  7. I-called a customer to follow-up
  8. N-explored Hoopla
    N-explored Hoopla
  9. G-suggested a book
  10. B-received gifts by a satisfied customer
  11. N-have helped customer scan a document
  12. G-referred a program
  13. O-became friends wtith a customer
  14. B-helped out a colleague
  15. I-have printed from a mobile
  16. G-exceeded customer expectations
  17. I-troubleshoot a copier machine
  18. N-learned something new this week
  19. N-browsed Hoopla
  20. O-used a database
  21. I-assisted with customer print request
  22. O-walk customer to a collection
  23. B-direct someone to another library
  24. G-made a customer smile