walkcustomerto acollectionhave helpedcustomerscan adocumentacknowledgea customercomplaintmade acustomersmilereferredaprogrambecamefriendswtith acustomerexceededcustomerexpectationsdirectsomeoneto anotherlibrarysuggesteda booktroubleshoota copiermachinehelpedout acolleaguereceivedgifts by asatisfiedcustomerusedan e-readerasked: Areyou satisfiedwith theservice?visiteddigitalhublearnedsomethingnew thisweekhaveprintedfrom amobileassistedwithcustomerprint requesthavehandled adifficultcustomercalled acustomerto follow-upused adatabasebrowsedHooplacomfortableusing TPLwebsiteexploredHooplaexploredHooplawalkcustomerto acollectionhave helpedcustomerscan adocumentacknowledgea customercomplaintmade acustomersmilereferredaprogrambecamefriendswtith acustomerexceededcustomerexpectationsdirectsomeoneto anotherlibrarysuggesteda booktroubleshoota copiermachinehelpedout acolleaguereceivedgifts by asatisfiedcustomerusedan e-readerasked: Areyou satisfiedwith theservice?visiteddigitalhublearnedsomethingnew thisweekhaveprintedfrom amobileassistedwithcustomerprint requesthavehandled adifficultcustomercalled acustomerto follow-upused adatabasebrowsedHooplacomfortableusing TPLwebsiteexploredHooplaexploredHoopla

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
O
4
G
5
G
6
O
7
G
8
B
9
G
10
I
11
B
12
B
13
I
14
B
15
G
16
N
17
I
18
I
19
O
20
I
21
O
22
N
23
B
24
N N
  1. O-walk customer to a collection
  2. N-have helped customer scan a document
  3. O-acknowledge a customer complaint
  4. G-made a customer smile
  5. G-referred a program
  6. O-became friends wtith a customer
  7. G-exceeded customer expectations
  8. B-direct someone to another library
  9. G-suggested a book
  10. I-troubleshoot a copier machine
  11. B-helped out a colleague
  12. B-received gifts by a satisfied customer
  13. I- used an e-reader
  14. B-asked: Are you satisfied with the service?
  15. G-visited digital hub
  16. N-learned something new this week
  17. I-have printed from a mobile
  18. I-assisted with customer print request
  19. O-have handled a difficult customer
  20. I-called a customer to follow-up
  21. O-used a database
  22. N-browsed Hoopla
  23. B-comfortable using TPL website
  24. N-explored Hoopla
    N-explored Hoopla