receivedgifts by asatisfiedcustomertroubleshoota copiermachinedirectsomeoneto anotherlibraryvisiteddigitalhubbrowsedHooplaasked: Areyou satisfiedwith theservice?made acustomersmileusedan e-readerbecamefriendswtith acustomerwalkcustomerto acollectionhaveprintedfrom amobilehavehandled adifficultcustomerlearnedsomethingnew thisweekcomfortableusing TPLwebsiteexceededcustomerexpectationsexploredHooplaexploredHooplahave helpedcustomerscan adocumentassistedwithcustomerprint requestreferredaprogramhelpedout acolleagueused adatabaseacknowledgea customercomplaintcalled acustomerto follow-upsuggesteda bookreceivedgifts by asatisfiedcustomertroubleshoota copiermachinedirectsomeoneto anotherlibraryvisiteddigitalhubbrowsedHooplaasked: Areyou satisfiedwith theservice?made acustomersmileusedan e-readerbecamefriendswtith acustomerwalkcustomerto acollectionhaveprintedfrom amobilehavehandled adifficultcustomerlearnedsomethingnew thisweekcomfortableusing TPLwebsiteexceededcustomerexpectationsexploredHooplaexploredHooplahave helpedcustomerscan adocumentassistedwithcustomerprint requestreferredaprogramhelpedout acolleagueused adatabaseacknowledgea customercomplaintcalled acustomerto follow-upsuggesteda book

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
B
4
G
5
N
6
B
7
G
8
I
9
O
10
O
11
I
12
O
13
N
14
B
15
G
16
N N
17
N
18
I
19
G
20
B
21
O
22
O
23
I
24
G
  1. B-received gifts by a satisfied customer
  2. I-troubleshoot a copier machine
  3. B-direct someone to another library
  4. G-visited digital hub
  5. N-browsed Hoopla
  6. B-asked: Are you satisfied with the service?
  7. G-made a customer smile
  8. I- used an e-reader
  9. O-became friends wtith a customer
  10. O-walk customer to a collection
  11. I-have printed from a mobile
  12. O-have handled a difficult customer
  13. N-learned something new this week
  14. B-comfortable using TPL website
  15. G-exceeded customer expectations
  16. N-explored Hoopla
    N-explored Hoopla
  17. N-have helped customer scan a document
  18. I-assisted with customer print request
  19. G-referred a program
  20. B-helped out a colleague
  21. O-used a database
  22. O-acknowledge a customer complaint
  23. I-called a customer to follow-up
  24. G-suggested a book