walkcustomerto acollectiontroubleshoota copiermachinedirectsomeoneto anotherlibrarycalled acustomerto follow-uphavehandled adifficultcustomerasked: Areyou satisfiedwith theservice?referredaprogramacknowledgea customercomplaintlearnedsomethingnew thisweekused adatabaseusedan e-readerexploredHooplaexploredHooplahave helpedcustomerscan adocumentvisiteddigitalhubbecamefriendswtith acustomerreceivedgifts by asatisfiedcustomerassistedwithcustomerprint requesthelpedout acolleaguehaveprintedfrom amobilesuggesteda bookmade acustomersmileexceededcustomerexpectationsbrowsedHooplacomfortableusing TPLwebsitewalkcustomerto acollectiontroubleshoota copiermachinedirectsomeoneto anotherlibrarycalled acustomerto follow-uphavehandled adifficultcustomerasked: Areyou satisfiedwith theservice?referredaprogramacknowledgea customercomplaintlearnedsomethingnew thisweekused adatabaseusedan e-readerexploredHooplaexploredHooplahave helpedcustomerscan adocumentvisiteddigitalhubbecamefriendswtith acustomerreceivedgifts by asatisfiedcustomerassistedwithcustomerprint requesthelpedout acolleaguehaveprintedfrom amobilesuggesteda bookmade acustomersmileexceededcustomerexpectationsbrowsedHooplacomfortableusing TPLwebsite

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
B
4
I
5
O
6
B
7
G
8
O
9
N
10
O
11
I
12
N N
13
N
14
G
15
O
16
B
17
I
18
B
19
I
20
G
21
G
22
G
23
N
24
B
  1. O-walk customer to a collection
  2. I-troubleshoot a copier machine
  3. B-direct someone to another library
  4. I-called a customer to follow-up
  5. O-have handled a difficult customer
  6. B-asked: Are you satisfied with the service?
  7. G-referred a program
  8. O-acknowledge a customer complaint
  9. N-learned something new this week
  10. O-used a database
  11. I- used an e-reader
  12. N-explored Hoopla
    N-explored Hoopla
  13. N-have helped customer scan a document
  14. G-visited digital hub
  15. O-became friends wtith a customer
  16. B-received gifts by a satisfied customer
  17. I-assisted with customer print request
  18. B-helped out a colleague
  19. I-have printed from a mobile
  20. G-suggested a book
  21. G-made a customer smile
  22. G-exceeded customer expectations
  23. N-browsed Hoopla
  24. B-comfortable using TPL website