Mock Call: Update Contact Information One Ownership Call De- Escalation (3)
Closing (1) Call Recap 6 Closing (2)
Third Party Verification Recap (Before Transfer) Mock Call: Close Account Mock Calls: Failed Verification Mock Calls: Disabled UID Ownership (3) Upset Customer Closing (3) De- Escalation(4) One Opening Call De- Escalation (1) Mock Call: Failed Verification Mock Call: Update Contact Information One Ownership Call De- Escalation (3) Closing (1) Call Recap 6 Closing (2) Third Party Verification Recap (Before Transfer) Mock Call: Close Account Mock Calls: Failed Verification Mock Calls: Disabled UID Ownership (3) Upset Customer Closing (3) De- Escalation(4) One Opening Call De- Escalation (1) Mock Call: Failed Verification
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Mock Call: Update Contact Information
B-One Ownership Call
B-De-Escalation (3)
N-Closing (1) Call
N-Recap 6
I-Closing (2)
I-Third Party Verification
N-Recap (Before Transfer)
I-Mock Call: Close Account
B-Mock Calls: Failed Verification
N-Mock Calls: Disabled UID
N-Ownership (3) Upset Customer
I-Closing (3)
B-De-Escalation(4)
B-One Opening Call
I-De-Escalation (1)
B-Mock Call: Failed Verification