MockCall:CloseAccountRecap6De-Escalation(3)Closing(2)De-Escalation(1)Closing(3)Mock Call:UpdateContactInformation Mock Call:FailedVerificationRecap(BeforeTransfer)MockCalls:DisabledUIDDe-Escalation(4)OneOpeningCallClosing(1) Call Third PartyVerificationMockCalls:FailedVerificationOneOwnershipCallOwnership(3) UpsetCustomerMockCall:CloseAccountRecap6De-Escalation(3)Closing(2)De-Escalation(1)Closing(3)Mock Call:UpdateContactInformationMock Call:FailedVerificationRecap(BeforeTransfer)MockCalls:DisabledUIDDe-Escalation(4)OneOpeningCallClosing(1) CallThird PartyVerificationMockCalls:FailedVerificationOneOwnershipCallOwnership(3) UpsetCustomer

Call Handling Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
I
5
I
6
I
7
N
8
B
9
N
10
N
11
B
12
B
13
N
14
I
15
B
16
B
17
N
  1. I-Mock Call: Close Account
  2. N-Recap 6
  3. B-De-Escalation (3)
  4. I-Closing (2)
  5. I-De-Escalation (1)
  6. I-Closing (3)
  7. N-Mock Call: Update Contact Information
  8. B-Mock Call: Failed Verification
  9. N-Recap (Before Transfer)
  10. N-Mock Calls: Disabled UID
  11. B-De-Escalation(4)
  12. B-One Opening Call
  13. N-Closing (1) Call
  14. I-Third Party Verification
  15. B-Mock Calls: Failed Verification
  16. B-One Ownership Call
  17. N-Ownership (3) Upset Customer