Call Handling Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-Recap (Before Transfer)
2. I-De-Escalation (1)
3. N-Mock Call: Update Contact Information
4. B-De-Escalation (3)
5. B-De-Escalation(4)
6. B-Mock Calls: Failed Verification
7. I-Mock Call: Close Account
8. N-Ownership (3) Upset Customer
9. B-One Ownership Call
10. B-One Opening Call
11. I-Third Party Verification
12. I-Closing (3)
13. I-Closing (2)
14. B-Mock Call: Failed Verification
15. N-Recap 6
16. N-Mock Calls: Disabled UID
17. N-Closing (1) Call