Call Handling Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-Mock Call: Update Contact Information
2. B-Mock Call: Failed Verification
3. I-Mock Call: Close Account
4. B-De-Escalation(4)
5. N-Closing (1) Call
6. I-Closing (2)
7. B-One Ownership Call
8. I-Third Party Verification
9. I-De-Escalation (1)
10. B-Mock Calls: Failed Verification
11. N-Recap (Before Transfer)
12. N-Recap 6
13. I-Closing (3)
14. B-De-Escalation (3)
15. B-One Opening Call
16. N-Mock Calls: Disabled UID
17. N-Ownership (3) Upset Customer