Call Handling Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. B-One Ownership Call
2. N-Mock Call: Update Contact Information
3. I-Closing (3)
4. B-De-Escalation(4)
5. I-Mock Call: Close Account
6. B-One Opening Call
7. N-Closing (1) Call
8. I-Third Party Verification
9. B-Mock Call: Failed Verification
10. N-Recap 6
11. I-De-Escalation (1)
12. N-Ownership (3) Upset Customer
13. B-Mock Calls: Failed Verification
14. I-Closing (2)
15. N-Recap (Before Transfer)
16. B-De-Escalation (3)
17. N-Mock Calls: Disabled UID