Call Handling Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. B-One Opening Call
2. B-De-Escalation (3)
3. I-De-Escalation (1)
4. N-Recap (Before Transfer)
5. B-De-Escalation(4)
6. I-Mock Call: Close Account
7. I-Closing (3)
8. N-Closing (1) Call
9. N-Mock Call: Update Contact Information
10. B-Mock Calls: Failed Verification
11. N-Ownership (3) Upset Customer
12. B-Mock Call: Failed Verification
13. I-Third Party Verification
14. I-Closing (2)
15. B-One Ownership Call
16. N-Mock Calls: Disabled UID
17. N-Recap 6