Mock Call:UpdateContactInformationOneOwnershipCallDe-Escalation(3) Closing(1) CallRecap6Closing(2) Third PartyVerificationRecap(BeforeTransfer)MockCall:CloseAccountMockCalls:FailedVerificationMockCalls:DisabledUIDOwnership(3) UpsetCustomerClosing(3)De-Escalation(4)OneOpeningCallDe-Escalation(1)Mock Call:FailedVerificationMock Call:UpdateContactInformationOneOwnershipCallDe-Escalation(3)Closing(1) CallRecap6Closing(2)Third PartyVerificationRecap(BeforeTransfer)MockCall:CloseAccountMockCalls:FailedVerificationMockCalls:DisabledUIDOwnership(3) UpsetCustomerClosing(3)De-Escalation(4)OneOpeningCallDe-Escalation(1)Mock Call:FailedVerification

Call Handling Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
N
5
N
6
I
7
I
8
N
9
I
10
B
11
N
12
N
13
I
14
B
15
B
16
I
17
B
  1. N-Mock Call: Update Contact Information
  2. B-One Ownership Call
  3. B-De-Escalation (3)
  4. N-Closing (1) Call
  5. N-Recap 6
  6. I-Closing (2)
  7. I-Third Party Verification
  8. N-Recap (Before Transfer)
  9. I-Mock Call: Close Account
  10. B-Mock Calls: Failed Verification
  11. N-Mock Calls: Disabled UID
  12. N-Ownership (3) Upset Customer
  13. I-Closing (3)
  14. B-De-Escalation(4)
  15. B-One Opening Call
  16. I-De-Escalation (1)
  17. B-Mock Call: Failed Verification