Mock Call:UpdateContactInformationOneOwnershipCallDe-Escalation(3)Closing(3) OneOpeningCallClosing(2)Recap6De-Escalation(1) Third PartyVerificationDe-Escalation(4)Recap(BeforeTransfer)Mock Call:FailedVerificationOwnership(3) UpsetCustomerMockCalls:DisabledUIDMockCall:CloseAccountClosing(1) CallMockCalls:FailedVerificationMock Call:UpdateContactInformationOneOwnershipCallDe-Escalation(3)Closing(3)OneOpeningCallClosing(2)Recap6De-Escalation(1)Third PartyVerificationDe-Escalation(4)Recap(BeforeTransfer)Mock Call:FailedVerificationOwnership(3) UpsetCustomerMockCalls:DisabledUIDMockCall:CloseAccountClosing(1) CallMockCalls:FailedVerification

Call Handling Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
I
5
B
6
I
7
N
8
I
9
I
10
B
11
N
12
B
13
N
14
N
15
I
16
N
17
B
  1. N-Mock Call: Update Contact Information
  2. B-One Ownership Call
  3. B-De-Escalation (3)
  4. I-Closing (3)
  5. B-One Opening Call
  6. I-Closing (2)
  7. N-Recap 6
  8. I-De-Escalation (1)
  9. I-Third Party Verification
  10. B-De-Escalation(4)
  11. N-Recap (Before Transfer)
  12. B-Mock Call: Failed Verification
  13. N-Ownership (3) Upset Customer
  14. N-Mock Calls: Disabled UID
  15. I-Mock Call: Close Account
  16. N-Closing (1) Call
  17. B-Mock Calls: Failed Verification