Call Handling Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I-Closing (2)
2. B-One Ownership Call
3. I-Third Party Verification
4. B-Mock Calls: Failed Verification
5. I-Closing (3)
6. N-Mock Calls: Disabled UID
7. I-De-Escalation (1)
8. B-One Opening Call
9. I-Mock Call: Close Account
10. N-Recap 6
11. B-De-Escalation(4)
12. B-Mock Call: Failed Verification
13. N-Recap (Before Transfer)
14. N-Closing (1) Call
15. B-De-Escalation (3)
16. N-Mock Call: Update Contact Information
17. N-Ownership (3) Upset Customer