Call Handling Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. B-Mock Calls: Failed Verification
2. B-Mock Call: Failed Verification
3. N-Mock Calls: Disabled UID
4. N-Recap 6
5. I-De-Escalation (1)
6. I-Closing (2)
7. B-One Opening Call
8. I-Mock Call: Close Account
9. B-De-Escalation(4)
10. B-One Ownership Call
11. N-Closing (1) Call
12. N-Mock Call: Update Contact Information
13. B-De-Escalation (3)
14. N-Ownership (3) Upset Customer
15. I-Third Party Verification
16. I-Closing (3)
17. N-Recap (Before Transfer)