Call Voiceline andget DataClose Casefor NoCustomerResponseGet calleda "Cool"name bya client"Is thisXBranch""Are thereanytrends oncalls"Get a callwithin 2minutes ofEODCall aboutsomethingyou've neverheard ofbeforeCaller makesself-deprecatingjoke orcommentICXcrashes(YOU)You arethe client's3rd+ callthat daySomeonePosts inthe WrongRoom10 minutegap betweencalls whileReadyHeldHostageon CallGo to xfercall and itdisconnectedMultipleTicketsfrom OneCallPortalAccessTicketResolvedCaseReopenedstating "notresolved"Impossible tospell CustName thatthey don't offerthe spelling forConfirmedOutageCall Dataline andget Voice(YOU) Getpingeddirectly ina roomGet a callwithin 2minutes ofLunchProcessAnnouncementNon-AuthUser AskingBillingQuestionsWillie AnnPicks upfor EastResidentialNo calls inQueue whensomeonepings(YOU)LateLunch dueto calls>30minuteCall"I've beentransferredX times"Office SnackRestock(Yourlocation)LVMfor aclientFree!ALLCAPSfrom clientin ChatNoAcct# orAddressSomeonecomments"same" onanother'spostUnhelpful/Unclearreply to questionin chatCall Voiceline andget DataClose Casefor NoCustomerResponseGet calleda "Cool"name bya client"Is thisXBranch""Are thereanytrends oncalls"Get a callwithin 2minutes ofEODCall aboutsomethingyou've neverheard ofbeforeCaller makesself-deprecatingjoke orcommentICXcrashes(YOU)You arethe client's3rd+ callthat daySomeonePosts inthe WrongRoom10 minutegap betweencalls whileReadyHeldHostageon CallGo to xfercall and itdisconnectedMultipleTicketsfrom OneCallPortalAccessTicketResolvedCaseReopenedstating "notresolved"Impossible tospell CustName thatthey don't offerthe spelling forConfirmedOutageCall Dataline andget Voice(YOU) Getpingeddirectly ina roomGet a callwithin 2minutes ofLunchProcessAnnouncementNon-AuthUser AskingBillingQuestionsWillie AnnPicks upfor EastResidentialNo calls inQueue whensomeonepings(YOU)LateLunch dueto calls>30minuteCall"I've beentransferredX times"Office SnackRestock(Yourlocation)LVMfor aclientFree!ALLCAPSfrom clientin ChatNoAcct# orAddressSomeonecomments"same" onanother'spostUnhelpful/Unclearreply to questionin chat

Help Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Voice line and get Data
  2. Close Case for No Customer Response
  3. Get called a "Cool" name by a client
  4. "Is this X Branch"
  5. "Are there any trends on calls"
  6. Get a call within 2 minutes of EOD
  7. Call about something you've never heard of before
  8. Caller makes self-deprecating joke or comment
  9. ICX crashes (YOU)
  10. You are the client's 3rd+ call that day
  11. Someone Posts in the Wrong Room
  12. 10 minute gap between calls while Ready
  13. Held Hostage on Call
  14. Go to xfer call and it disconnected
  15. Multiple Tickets from One Call
  16. Portal Access Ticket
  17. Resolved Case Reopened stating "not resolved"
  18. Impossible to spell Cust Name that they don't offer the spelling for
  19. Confirmed Outage
  20. Call Data line and get Voice
  21. (YOU) Get pinged directly in a room
  22. Get a call within 2 minutes of Lunch
  23. Process Announcement
  24. Non-Auth User Asking Billing Questions
  25. Willie Ann Picks up for East Residential
  26. No calls in Queue when someone pings
  27. (YOU) Late Lunch due to calls
  28. >30 minute Call
  29. "I've been transferred X times"
  30. Office Snack Restock (Your location)
  31. LVM for a client
  32. Free!
  33. ALL CAPS from client in Chat
  34. No Acct# or Address
  35. Someone comments "same" on another's post
  36. Unhelpful/Unclear reply to question in chat