Get a callwithin 2minutes ofEODUnhelpful/Unclearreply to questionin chatConfirmedOutage(YOU)LateLunch dueto callsLVMfor aclientCaller makesself-deprecatingjoke orcommentNon-AuthUser AskingBillingQuestionsCall Voiceline andget DataYou arethe client's3rd+ callthat day"Is thisXBranch"PortalAccessTicket"I've beentransferredX times"Call aboutsomethingyou've neverheard ofbeforeCall Dataline andget VoiceResolvedCaseReopenedstating "notresolved"ALLCAPSfrom clientin ChatNoAcct# orAddressSomeonecomments"same" onanother'spostFree!Get a callwithin 2minutes ofLunch"Are thereanytrends oncalls"Go to xfercall and itdisconnectedHeldHostageon CallImpossible tospell CustName thatthey don't offerthe spelling for(YOU) Getpingeddirectly ina roomICXcrashes(YOU)SomeonePosts inthe WrongRoomWillie AnnPicks upfor EastResidentialNo calls inQueue whensomeonepingsGet calleda "Cool"name bya clientMultipleTicketsfrom OneCallProcessAnnouncement>30minuteCallClose Casefor NoCustomerResponseOffice SnackRestock(Yourlocation)10 minutegap betweencalls whileReadyGet a callwithin 2minutes ofEODUnhelpful/Unclearreply to questionin chatConfirmedOutage(YOU)LateLunch dueto callsLVMfor aclientCaller makesself-deprecatingjoke orcommentNon-AuthUser AskingBillingQuestionsCall Voiceline andget DataYou arethe client's3rd+ callthat day"Is thisXBranch"PortalAccessTicket"I've beentransferredX times"Call aboutsomethingyou've neverheard ofbeforeCall Dataline andget VoiceResolvedCaseReopenedstating "notresolved"ALLCAPSfrom clientin ChatNoAcct# orAddressSomeonecomments"same" onanother'spostFree!Get a callwithin 2minutes ofLunch"Are thereanytrends oncalls"Go to xfercall and itdisconnectedHeldHostageon CallImpossible tospell CustName thatthey don't offerthe spelling for(YOU) Getpingeddirectly ina roomICXcrashes(YOU)SomeonePosts inthe WrongRoomWillie AnnPicks upfor EastResidentialNo calls inQueue whensomeonepingsGet calleda "Cool"name bya clientMultipleTicketsfrom OneCallProcessAnnouncement>30minuteCallClose Casefor NoCustomerResponseOffice SnackRestock(Yourlocation)10 minutegap betweencalls whileReady

Help Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a call within 2 minutes of EOD
  2. Unhelpful/Unclear reply to question in chat
  3. Confirmed Outage
  4. (YOU) Late Lunch due to calls
  5. LVM for a client
  6. Caller makes self-deprecating joke or comment
  7. Non-Auth User Asking Billing Questions
  8. Call Voice line and get Data
  9. You are the client's 3rd+ call that day
  10. "Is this X Branch"
  11. Portal Access Ticket
  12. "I've been transferred X times"
  13. Call about something you've never heard of before
  14. Call Data line and get Voice
  15. Resolved Case Reopened stating "not resolved"
  16. ALL CAPS from client in Chat
  17. No Acct# or Address
  18. Someone comments "same" on another's post
  19. Free!
  20. Get a call within 2 minutes of Lunch
  21. "Are there any trends on calls"
  22. Go to xfer call and it disconnected
  23. Held Hostage on Call
  24. Impossible to spell Cust Name that they don't offer the spelling for
  25. (YOU) Get pinged directly in a room
  26. ICX crashes (YOU)
  27. Someone Posts in the Wrong Room
  28. Willie Ann Picks up for East Residential
  29. No calls in Queue when someone pings
  30. Get called a "Cool" name by a client
  31. Multiple Tickets from One Call
  32. Process Announcement
  33. >30 minute Call
  34. Close Case for No Customer Response
  35. Office Snack Restock (Your location)
  36. 10 minute gap between calls while Ready