NoAcct# orAddress(YOU)LateLunch dueto callsWillie AnnPicks upfor EastResidentialLVMfor aclientICXcrashes(YOU)PortalAccessTicketYou arethe client's3rd+ callthat dayImpossible tospell CustName thatthey don't offerthe spelling forNo calls inQueue whensomeonepingsGo to xfercall and itdisconnectedSomeonecomments"same" onanother'spost10 minutegap betweencalls whileReadyUnhelpful/Unclearreply to questionin chatCall Voiceline andget Data"Are thereanytrends oncalls"Get a callwithin 2minutes ofLunchProcessAnnouncementGet calleda "Cool"name bya client"I've beentransferredX times"Free!SomeonePosts inthe WrongRoom"Is thisXBranch"MultipleTicketsfrom OneCallOffice SnackRestock(Yourlocation)HeldHostageon Call>30minuteCallNon-AuthUser AskingBillingQuestionsCall Dataline andget VoiceCall aboutsomethingyou've neverheard ofbeforeResolvedCaseReopenedstating "notresolved"Close Casefor NoCustomerResponseGet a callwithin 2minutes ofEODCaller makesself-deprecatingjoke orcommentConfirmedOutageALLCAPSfrom clientin Chat(YOU) Getpingeddirectly ina roomNoAcct# orAddress(YOU)LateLunch dueto callsWillie AnnPicks upfor EastResidentialLVMfor aclientICXcrashes(YOU)PortalAccessTicketYou arethe client's3rd+ callthat dayImpossible tospell CustName thatthey don't offerthe spelling forNo calls inQueue whensomeonepingsGo to xfercall and itdisconnectedSomeonecomments"same" onanother'spost10 minutegap betweencalls whileReadyUnhelpful/Unclearreply to questionin chatCall Voiceline andget Data"Are thereanytrends oncalls"Get a callwithin 2minutes ofLunchProcessAnnouncementGet calleda "Cool"name bya client"I've beentransferredX times"Free!SomeonePosts inthe WrongRoom"Is thisXBranch"MultipleTicketsfrom OneCallOffice SnackRestock(Yourlocation)HeldHostageon Call>30minuteCallNon-AuthUser AskingBillingQuestionsCall Dataline andget VoiceCall aboutsomethingyou've neverheard ofbeforeResolvedCaseReopenedstating "notresolved"Close Casefor NoCustomerResponseGet a callwithin 2minutes ofEODCaller makesself-deprecatingjoke orcommentConfirmedOutageALLCAPSfrom clientin Chat(YOU) Getpingeddirectly ina room

Help Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Acct# or Address
  2. (YOU) Late Lunch due to calls
  3. Willie Ann Picks up for East Residential
  4. LVM for a client
  5. ICX crashes (YOU)
  6. Portal Access Ticket
  7. You are the client's 3rd+ call that day
  8. Impossible to spell Cust Name that they don't offer the spelling for
  9. No calls in Queue when someone pings
  10. Go to xfer call and it disconnected
  11. Someone comments "same" on another's post
  12. 10 minute gap between calls while Ready
  13. Unhelpful/Unclear reply to question in chat
  14. Call Voice line and get Data
  15. "Are there any trends on calls"
  16. Get a call within 2 minutes of Lunch
  17. Process Announcement
  18. Get called a "Cool" name by a client
  19. "I've been transferred X times"
  20. Free!
  21. Someone Posts in the Wrong Room
  22. "Is this X Branch"
  23. Multiple Tickets from One Call
  24. Office Snack Restock (Your location)
  25. Held Hostage on Call
  26. >30 minute Call
  27. Non-Auth User Asking Billing Questions
  28. Call Data line and get Voice
  29. Call about something you've never heard of before
  30. Resolved Case Reopened stating "not resolved"
  31. Close Case for No Customer Response
  32. Get a call within 2 minutes of EOD
  33. Caller makes self-deprecating joke or comment
  34. Confirmed Outage
  35. ALL CAPS from client in Chat
  36. (YOU) Get pinged directly in a room