"I've beentransferredX times"HeldHostageon Call(YOU)LateLunch dueto callsProcessAnnouncement"Are thereanytrends oncalls"ICXcrashes(YOU)Get a callwithin 2minutes ofLunchNon-AuthUser AskingBillingQuestionsGet calleda "Cool"name bya clientWillie AnnPicks upfor EastResidentialPortalAccessTicketNoAcct# orAddressGo to xfercall and itdisconnectedCall aboutsomethingyou've neverheard ofbefore10 minutegap betweencalls whileReadySomeonecomments"same" onanother'spostOffice SnackRestock(Yourlocation)Close Casefor NoCustomerResponseALLCAPSfrom clientin ChatLVMfor aclientResolvedCaseReopenedstating "notresolved"Get a callwithin 2minutes ofEODSomeonePosts inthe WrongRoomImpossible tospell CustName thatthey don't offerthe spelling for(YOU) Getpingeddirectly ina roomCall Voiceline andget DataConfirmedOutage"Is thisXBranch"No calls inQueue whensomeonepingsCall Dataline andget Voice>30minuteCallCaller makesself-deprecatingjoke orcommentUnhelpful/Unclearreply to questionin chatYou arethe client's3rd+ callthat dayMultipleTicketsfrom OneCallFree!"I've beentransferredX times"HeldHostageon Call(YOU)LateLunch dueto callsProcessAnnouncement"Are thereanytrends oncalls"ICXcrashes(YOU)Get a callwithin 2minutes ofLunchNon-AuthUser AskingBillingQuestionsGet calleda "Cool"name bya clientWillie AnnPicks upfor EastResidentialPortalAccessTicketNoAcct# orAddressGo to xfercall and itdisconnectedCall aboutsomethingyou've neverheard ofbefore10 minutegap betweencalls whileReadySomeonecomments"same" onanother'spostOffice SnackRestock(Yourlocation)Close Casefor NoCustomerResponseALLCAPSfrom clientin ChatLVMfor aclientResolvedCaseReopenedstating "notresolved"Get a callwithin 2minutes ofEODSomeonePosts inthe WrongRoomImpossible tospell CustName thatthey don't offerthe spelling for(YOU) Getpingeddirectly ina roomCall Voiceline andget DataConfirmedOutage"Is thisXBranch"No calls inQueue whensomeonepingsCall Dataline andget Voice>30minuteCallCaller makesself-deprecatingjoke orcommentUnhelpful/Unclearreply to questionin chatYou arethe client's3rd+ callthat dayMultipleTicketsfrom OneCallFree!

Help Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. "I've been transferred X times"
  2. Held Hostage on Call
  3. (YOU) Late Lunch due to calls
  4. Process Announcement
  5. "Are there any trends on calls"
  6. ICX crashes (YOU)
  7. Get a call within 2 minutes of Lunch
  8. Non-Auth User Asking Billing Questions
  9. Get called a "Cool" name by a client
  10. Willie Ann Picks up for East Residential
  11. Portal Access Ticket
  12. No Acct# or Address
  13. Go to xfer call and it disconnected
  14. Call about something you've never heard of before
  15. 10 minute gap between calls while Ready
  16. Someone comments "same" on another's post
  17. Office Snack Restock (Your location)
  18. Close Case for No Customer Response
  19. ALL CAPS from client in Chat
  20. LVM for a client
  21. Resolved Case Reopened stating "not resolved"
  22. Get a call within 2 minutes of EOD
  23. Someone Posts in the Wrong Room
  24. Impossible to spell Cust Name that they don't offer the spelling for
  25. (YOU) Get pinged directly in a room
  26. Call Voice line and get Data
  27. Confirmed Outage
  28. "Is this X Branch"
  29. No calls in Queue when someone pings
  30. Call Data line and get Voice
  31. >30 minute Call
  32. Caller makes self-deprecating joke or comment
  33. Unhelpful/Unclear reply to question in chat
  34. You are the client's 3rd+ call that day
  35. Multiple Tickets from One Call
  36. Free!