(YOU)LateLunch dueto callsALLCAPSfrom clientin ChatWillie AnnPicks upfor EastResidential10 minutegap betweencalls whileReadySomeonePosts inthe WrongRoomGet a callwithin 2minutes ofLunchGo to xfercall and itdisconnectedSomeonecomments"same" onanother'spostCall aboutsomethingyou've neverheard ofbeforePortalAccessTicketHeldHostageon CallNo calls inQueue whensomeonepingsFree!ConfirmedOutage>30minuteCallCall Voiceline andget DataNoAcct# orAddressMultipleTicketsfrom OneCallResolvedCaseReopenedstating "notresolved"Call Dataline andget VoiceLVMfor aclientUnhelpful/Unclearreply to questionin chatICXcrashes(YOU)(YOU) Getpingeddirectly ina roomOffice SnackRestock(Yourlocation)ProcessAnnouncementCaller makesself-deprecatingjoke orcommentYou arethe client's3rd+ callthat dayGet a callwithin 2minutes ofEOD"I've beentransferredX times"Impossible tospell CustName thatthey don't offerthe spelling for"Are thereanytrends oncalls"Non-AuthUser AskingBillingQuestionsGet calleda "Cool"name bya client"Is thisXBranch"Close Casefor NoCustomerResponse(YOU)LateLunch dueto callsALLCAPSfrom clientin ChatWillie AnnPicks upfor EastResidential10 minutegap betweencalls whileReadySomeonePosts inthe WrongRoomGet a callwithin 2minutes ofLunchGo to xfercall and itdisconnectedSomeonecomments"same" onanother'spostCall aboutsomethingyou've neverheard ofbeforePortalAccessTicketHeldHostageon CallNo calls inQueue whensomeonepingsFree!ConfirmedOutage>30minuteCallCall Voiceline andget DataNoAcct# orAddressMultipleTicketsfrom OneCallResolvedCaseReopenedstating "notresolved"Call Dataline andget VoiceLVMfor aclientUnhelpful/Unclearreply to questionin chatICXcrashes(YOU)(YOU) Getpingeddirectly ina roomOffice SnackRestock(Yourlocation)ProcessAnnouncementCaller makesself-deprecatingjoke orcommentYou arethe client's3rd+ callthat dayGet a callwithin 2minutes ofEOD"I've beentransferredX times"Impossible tospell CustName thatthey don't offerthe spelling for"Are thereanytrends oncalls"Non-AuthUser AskingBillingQuestionsGet calleda "Cool"name bya client"Is thisXBranch"Close Casefor NoCustomerResponse

Help Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. (YOU) Late Lunch due to calls
  2. ALL CAPS from client in Chat
  3. Willie Ann Picks up for East Residential
  4. 10 minute gap between calls while Ready
  5. Someone Posts in the Wrong Room
  6. Get a call within 2 minutes of Lunch
  7. Go to xfer call and it disconnected
  8. Someone comments "same" on another's post
  9. Call about something you've never heard of before
  10. Portal Access Ticket
  11. Held Hostage on Call
  12. No calls in Queue when someone pings
  13. Free!
  14. Confirmed Outage
  15. >30 minute Call
  16. Call Voice line and get Data
  17. No Acct# or Address
  18. Multiple Tickets from One Call
  19. Resolved Case Reopened stating "not resolved"
  20. Call Data line and get Voice
  21. LVM for a client
  22. Unhelpful/Unclear reply to question in chat
  23. ICX crashes (YOU)
  24. (YOU) Get pinged directly in a room
  25. Office Snack Restock (Your location)
  26. Process Announcement
  27. Caller makes self-deprecating joke or comment
  28. You are the client's 3rd+ call that day
  29. Get a call within 2 minutes of EOD
  30. "I've been transferred X times"
  31. Impossible to spell Cust Name that they don't offer the spelling for
  32. "Are there any trends on calls"
  33. Non-Auth User Asking Billing Questions
  34. Get called a "Cool" name by a client
  35. "Is this X Branch"
  36. Close Case for No Customer Response