(YOU) Getpingeddirectly ina roomHeldHostageon Call>30minuteCall10 minutegap betweencalls whileReadyGet a callwithin 2minutes ofEODCall aboutsomethingyou've neverheard ofbeforeYou arethe client's3rd+ callthat dayClose Casefor NoCustomerResponseGet calleda "Cool"name bya clientCall Voiceline andget DataSomeonePosts inthe WrongRoomImpossible tospell CustName thatthey don't offerthe spelling forGet a callwithin 2minutes ofLunchPortalAccessTicketNon-AuthUser AskingBillingQuestions"Are thereanytrends oncalls"ProcessAnnouncementUnhelpful/Unclearreply to questionin chatGo to xfercall and itdisconnectedFree!ResolvedCaseReopenedstating "notresolved"ConfirmedOutageCall Dataline andget VoiceLVMfor aclientICXcrashes(YOU)Someonecomments"same" onanother'spost"I've beentransferredX times"Caller makesself-deprecatingjoke orcommentNoAcct# orAddressALLCAPSfrom clientin ChatOffice SnackRestock(Yourlocation)No calls inQueue whensomeonepingsWillie AnnPicks upfor EastResidential(YOU)LateLunch dueto calls"Is thisXBranch"MultipleTicketsfrom OneCall(YOU) Getpingeddirectly ina roomHeldHostageon Call>30minuteCall10 minutegap betweencalls whileReadyGet a callwithin 2minutes ofEODCall aboutsomethingyou've neverheard ofbeforeYou arethe client's3rd+ callthat dayClose Casefor NoCustomerResponseGet calleda "Cool"name bya clientCall Voiceline andget DataSomeonePosts inthe WrongRoomImpossible tospell CustName thatthey don't offerthe spelling forGet a callwithin 2minutes ofLunchPortalAccessTicketNon-AuthUser AskingBillingQuestions"Are thereanytrends oncalls"ProcessAnnouncementUnhelpful/Unclearreply to questionin chatGo to xfercall and itdisconnectedFree!ResolvedCaseReopenedstating "notresolved"ConfirmedOutageCall Dataline andget VoiceLVMfor aclientICXcrashes(YOU)Someonecomments"same" onanother'spost"I've beentransferredX times"Caller makesself-deprecatingjoke orcommentNoAcct# orAddressALLCAPSfrom clientin ChatOffice SnackRestock(Yourlocation)No calls inQueue whensomeonepingsWillie AnnPicks upfor EastResidential(YOU)LateLunch dueto calls"Is thisXBranch"MultipleTicketsfrom OneCall

Help Desk BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. (YOU) Get pinged directly in a room
  2. Held Hostage on Call
  3. >30 minute Call
  4. 10 minute gap between calls while Ready
  5. Get a call within 2 minutes of EOD
  6. Call about something you've never heard of before
  7. You are the client's 3rd+ call that day
  8. Close Case for No Customer Response
  9. Get called a "Cool" name by a client
  10. Call Voice line and get Data
  11. Someone Posts in the Wrong Room
  12. Impossible to spell Cust Name that they don't offer the spelling for
  13. Get a call within 2 minutes of Lunch
  14. Portal Access Ticket
  15. Non-Auth User Asking Billing Questions
  16. "Are there any trends on calls"
  17. Process Announcement
  18. Unhelpful/Unclear reply to question in chat
  19. Go to xfer call and it disconnected
  20. Free!
  21. Resolved Case Reopened stating "not resolved"
  22. Confirmed Outage
  23. Call Data line and get Voice
  24. LVM for a client
  25. ICX crashes (YOU)
  26. Someone comments "same" on another's post
  27. "I've been transferred X times"
  28. Caller makes self-deprecating joke or comment
  29. No Acct# or Address
  30. ALL CAPS from client in Chat
  31. Office Snack Restock (Your location)
  32. No calls in Queue when someone pings
  33. Willie Ann Picks up for East Residential
  34. (YOU) Late Lunch due to calls
  35. "Is this X Branch"
  36. Multiple Tickets from One Call